NV Perricone

Review: I have been on a revolving charge that the company won't stop even though I have refused their product in the mail, called them several times to stop sending me their products and charging me for them.Desired Settlement: I would like the last 3 months of charges applied back to my credit card as per my phone conversation with the company - refused the last package sent to me so I have no product

Business

Response:

[redacted]

[redacted]Date: 01/16/15Complaint ID: [redacted] Account Number: [redacted]File Number:[redacted]Dear Ms.[redacted],Thank you for contacting Perricone MD® through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records indicate that on July 17, 2014, we received your request to cancel your [redacted] account, but you accepted an offer to postpone future shipments instead. The account was placed on hold until August 24, 2014 at which point regular shipments resumed. And so, on November 20, 2014 your third [redacted] shipment, a 90-day replenishment supply, was sent for a total of $158.82 (included $8.97 full s&h) to be charged in three installments over three 28-day billing cycles. The first payment of $52.94 (included $2.99 partial s&h) was charged at the time of shipping. The second payment of $52.94 was charged on December 18, 2014 leaving a remaining balanced of $52.94.As a gesture of goodwill and in an effort to resolve this matter, we have issued refunds totaling $96.91 and cleared the remaining account balance of $52.94. Per your 60-day Money-Back guarantee, the $8.97 s&h was not refunded. Please allow a minimum of 3-5 business days for this credit to post.Your [redacted] account is closed with no balance. Nothing further will be shipped or billed.Sincerely,[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because: this statement below is incorrect. I didn't ask them to continue my shipments of [redacted] but asked them to discontinue immediately as I would not be accepting anymore orders from them. The customer service person that I spoke to said there might be charges on my account but they would all be credited back to my card! I am sure you have read some of the reviews on their business practices and see that I am not the only one complaining about them....

Review: I placed an order on 5/31 and my credit card was immediately charged yet I received no product. As a result, I called to cancel the order and was told that they would take care of it. Another charge to my credit card occurred on 7/1/15. Once again I called and was told these charges would be refunded. When I noticed a third charge of $79.95 with still zero product received, I phoned and stated that I would be making a formal complaint with the Revdex.com if I did not receive a credit right away. On 8/29/15 my card was charged $239.85 with no product shipped or received.Desired Settlement: This company needs to review their internal processing to prevent this from occurring again. This appears to be a constant theme with this organization and they will continue to rip people off if they are enabled to continue as-is.

I would like a refund of all charges made to my account, $479.70, no future charges made, and placement of my name and contact information on the Do Not Contact list.

Business

Response:

Ms. [redacted]

[redacted]Date: 09/17/15Complaint ID: [redacted]OMX Account Number: [redacted]GR File Number: [redacted]Dear Ms. [redacted],Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records indicate that on June 1, 2015 your first Cold Plasma Sub-D shipment, a 90-day supply, was sent for a total of $239.85 (included free s&h) to be billed in three installments over three 30-day billing cycles. The first payment of $79.95 was charged at the time of shipping, leaving a remaining balance of $159.90. According to [redacted], this shipment was delivered on June 16, 2015.On June 30, 2015 a replacement shipment was sent for your shipment. Due to a technical error, the replacement value was added to the outstanding balance as an additional installment instead of being sent free of charge. According to [redacted], this shipment was not picked up at the [redacted] Office after notification of attempted delivery being left. To date we have no record of this shipment being returned to our facility.On July 1, 2015, the second installment of your first shipment was processed in the amount of $79.95, leaving a remaining balance of $79.95 plus $239.85 for the replacement shipment.On July 31, 2015 the third installment of your first shipment was processed in the amount of $79.95, paying the original shipment in full, leaving a remaining balance of $239.85 for the replacement shipment.On August 29, 2015 the balance of the replacement was processed in the amount of $239.85, paying the balance in full.In an effort to fully resolve this matter, I have issued refunds totaling $479.70 for your first shipment and the replacement. Please allow 3-5 business days for these credits to [redacted].In addition, I have removed your contact information from our Cold Plasma Sub-D marketing databases. Please allow 4-6 weeks for these changes to take effect.Your Cold Plasma Sub-D account is closed with no further balance owed. Nothing further will be shipped or billed. Sincerely,Christine D[redacted]Manager of Consumer Affairs

Review: I am a online customer,I placed the order ML_XXXXXXXXXX in Perriconemd.com in 04/11/2013.The order total is $1,239.30,and I choose the FREE international shipping these items send to international address.The USPS tracking number is CJXXXXXXXXXUS,from the tracking information we can see that this package was returned to sender.And the Perricone MD's warehouse had received this back package this month.But they tell me the package back lost 4 bottle of Omega 3,these items value of $302.95.So they only refund $936.35($1,239.3-$302.95) to me,but I think this is unfair to me.From the order day until today,I never received the package or see these items.I don't know why will lost 4 bottle of Omega 3,Perricone MD should contact USPS to claimer the loss.But they let me to bear this loss,that makes me very angry.And I send many emails to solve my problem,but they don't give me reply.

Product_Or_Service: Omega 3,Metabolic Formula,Skin Clear,Super Berry

Order_Number: ML_XXXXXXXXXX

Account_Number: [redacted]@163.com

Desired Settlement: DesiredSettlementID: Refund

Let they give me full refund for my order.

Business

Response:

Business Response /* (1000, 5, 2013/08/15) */

We will make an exception and refund this client's account, however we never received the return merchandise totaling: $302.95.

Review: I ordered originally on 1/28/2015 a 30 day single supply from this company as per the details below,

In March 2015 I received another package that I did not expect and my Bank Account was BILLED another 52$.

I called at that time and asked to cancel my subscription, stated I would keep the second package and pay the 52$ but that I did not want further product and did not expect to be billed again as this was NOT disclosed when I made my original purchase (that it would be a scheduled package and payment that continued.

Again in Mat 2015 by Bank Account was billed 52$, and I called the company asking for an explanation- apparently the second package of product was a "90" day amount and they failed to tell me I would be billed 52$ 3 times for this (they did offer me the option to send it back but I would have to pay S&H).

This is a ruse and a scam. I planned on paying the original 49.95$ which as you can see on my order - is listed a a 30 supply and makes no mention of repeated charges, payments or product.

Something needs to be done regarding these clandestine Billing Practices especially when a company like this can just bill against my account!

Billing Information:

[redacted]

Order: [redacted]

Date: 01/28/2015

Order Total: $49.95

Card Used: [redacted]

Items Ordered:

Quantity:

Price:

[redacted] 1 $49.95

Shipping: FREE

Total: $49.95Desired Settlement: I would like a billing adjustment for the product that was sent to me that I did not want or order

Business

Response:

[redacted]

[redacted]Date: 05/07/15Complaint ID: [redacted]OMX Account Number: [redacted]GR File Number: [redacted]Dear Ms. [redacted],Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.We make every effort to be forthcoming regarding our promotions and offers for [redacted] via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart in bold font prior to any personal information being entered. Before customers may finalize their purchase they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership.More specifically, the online offer stated [quote]: "Approximately 30 days after your first order is shipped, and then approximately every 3 months thereafter, you will be sent a new 90 day supply of [redacted] ®. For each 90 day supply sent to you, you will be charged three monthly payments of $49.95 plus $2.99 for shipping and handling, which will conveniently be charged to the card you provide today unless you call to cancel. There is no commitment and no minimum to buy. Please note exact shipment times may vary. To customize this program or future shipments and charges, call customer service anytime at [redacted]. This exclusive Perricone order comes with our 60-day Money Back Guarantee (less S&H)." We regret if you found the offer hidden or unclear in any way.Per the terms of the online offer, on February 27, 2015 your second shipment, a 90-day supply, was sent for a total of $158.82 (included $8.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $52.94 was charged at the time of shipping, leaving a remaining balance of $105.88.On March 9, 2015, per your request your account was canceled; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee.Therefore, on March 27 and April 24, 2015 the second and third payments of $52.94 each were processed.As a gesture of goodwill and in an effort to resolve this matter, I have issued refunds totaling $105.88 for your second shipment. Please allow 3-5 business days for these credits to post.Your [redacted]® account is closed with no further balance owed. Nothing further will be shipped or billed. Sincerely,[redacted]Manager of Consumer Affairs

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: My complaint against this company is their procedures regarding returns and bill payment cancellations. The process is extremely painstaking and has persuaded me not to ever do business with this company again. I purchased the [redacted] 30/90 day supply. I liked the product and received my first shipment no problems whatsoever with the product and billing. I received my second shipment on May 20, 2014 and realized that I had too much product. Therefore I called the company to cancel my order (June 2014). I then returned the unopened/unused products to Perricone MD on June 24, 2014. I called the company to find out when I would receive my refund. They informed me that it would take 4-6 weeks due to a high volume of returned products. I agreed to that and did not make a fuss about it. However I just reviewed my credit card statement on July 16, 2014 and saw that they charged my credit card for the final payment of my second shipment. I called the company today to express my obvious dislike for this situation and they informed me that they have to wait until the return gets processed and then they will refund me. I demanded to be speak to someone who would hear my concerns. I was put on hold and then the phone call was dropped. I am upset that I am paying $171.52 for a product that I do not have in my possession. I am also upset that it takes almost two months to receive a refund and that their is so much "red tape" to cancel an order. I feel that if an order is cancelled by the customer all payments should cease. It should not be this difficult to cancel payments and refund customers. I am especially upset that I paid the appropriate shipping prices (first class and 2 day shipment) to return the product and follow the company guidelines and I have not received even half of the refund payment nor has my remaining balance been suspended to await if the company received my refunded products.Desired Settlement: I would like the company to change their procedures for refunds and returns. If a customer calls to cancel a subscription and order all payments should stop immediately. Refunds need to be done in a timely manner. 4-6 weeks is a very long time.

Business

Response:

[redacted]

Date: 07/25/14

Complaint ID: [redacted]

NCSS Account Number: [redacted]

GR File Number: [redacted]

Dear [redacted],

Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.

On May 22, 2014 your second [redacted] shipment, a 90-day supply, was sent for a total of $171.52 (included $8.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $65.64 (included $12.70 CA tax) was charged at the time of shipping. The second payment of $52.94 was charged on June 19, 2014.

On June 22, 2014, per your request, your account was canceled; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit. While we strive to issue refunds in a timely manner, we have no control over the delivery of returns back to our facility.

On July 17, 2014, the third payment for your second shipment was processed in the amount of $52.94.

On July 21, 2014 your second shipment was processed as returned at our facility, within the 60-Day Money Back Guarantee, at which time a refund in the amount of $162.55 was issued. Per the terms of our 60-Day Money-Back Guarantee, the $8.97 (s&h) was not refunded.

Your [redacted] account is closed with no further balance owed. Nothing further will be shipped or billed.

Sincerely,

Manager of Consumer Affairs

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]1, and find that this resolution is satisfactory to me.

Sincerely,

Review: A few months ago I purchased a one month trial of a product, I was told that if I did not wish to receive any additional products that I would have to call and cancel my account with the company, much like canceling a subscription. I called and canceled the account. However the next month I was charged for the product again. As a result of the unauthorized charge, I incurred an overdraft fee. I called the company and explained that I had canceled but that I was charged again and that the unauthorized charge had resulted in an overdraft fee. I was told that the company would refund the charge and pay the overdraft fee as a courtesy. I was also told that it would take 7-10 business days for the credit to post to my account. I waited, but no credits were ever posted. Durring that time there was an account breach at a store which resulted in hundreds of credit cards being canceled and new ones issued, my card was affected by this. I called my bank and inquired if that was the reason for the credit not posting, they assured me that was not the case. I waited some more. The next month I was charged again, even though it was a new card. As a result of that unauthorized charge, my account incurred THREE overdraft fees. I called the company again. The gentleman I spoke with confirmed that my account had indeed been canceled, and that he did not know how or why my card was charged. He informed me that the unauthorized charges would be refunded and that the overdraft fees would be paid as well, in an effort to 'make things right.' Again, I was told that it would take 7-10 business days for the credit to post. Again, I waited. Nothing happened. I contacted my bank to inform them of the situation, the next month Perricone tried to once again charge my account. Fortunately the charge was blocked. I wanted to try a product that should have cost me roughly $55. As a result, it cost me an additional $245.88. TWICE I was charged an unauthorized $52.94, which resulted in FOUR overdrafts of $35 each.Desired Settlement: I would like for a refund/credit of all money deducted from my account, in the amount of $245.88.

Business

Response:

Ms. [redacted]

[redacted]Date: 01/23/15Complaint ID: [redacted]Account Number:[redacted] File Number:[redacted]Dear Ms.[redacted],Thank you for contacting Perricone MD® through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.A review of your account shows on October 27, 2014 your second [redacted] shipment, a 90-day replenishment supply, invoiced for a total of $158.82 (included $8.97 full s&h) to be charged in three installments over three 28-day billing cycles.On October 29, 2014 you called customer service to cancel; however orders that have already invoiced at the time of cancelation will be shipped and will continue to bill until paid in full or are returned for credit. At that time, you were advised to return your second [redacted] shipment for credit, and a prepaid return label was mailed to you to assist in returning this shipment at no cost to you. To date we have no record of receiving your shipment as returned.During this phone call you were also advised that if any overdraft fees were incurred, you must fax in your bank statement showing the rolling balance for the month affected for refunds. To date we have not received this documentation.Furthermore, this was told to you in error, and we apologize for the misinformation. As all orders were invoiced prior to your cancelation request, no compensation for overdraft fees will be issued. Rest assured, appropriate coaching has been submitted for this error.The first payment for your second [redacted] shipment of $52.94 (included $2.99 partial s&h) was charged at the time of shipping leaving a remaining balance of $105.88. On November 24, 2014, your financial institution provided updated payment information replacing the previous charge card on file. And so, the second payment of $52.94 was charged on November 27, 2014 leaving a remaining balance of $52.94.Per your phone call to customer service on December 1, 2014, two refunds of $52.94 each were attempted for the first and second installments paid on your second [redacted] shipment; however, due to a regrettable technical issue, these refunds did not go through.On December 25, 2014 we attempted to process your third payment of $52.94, but your charge card was declined by your financial institution. Several attempts were made to process that $52.94 payment, but each attempt was declined. Several invoices have been sent informing you of the $52.94 balance due.We have issued a refund $105.88 and cleared the balance due of $52.94. You will receive a credit of $96.91 to the updated credit card on file, and a refund check in the amount of $8.97 for shipping and handling charges will be sent. Please allow 2-3 weeks for the refund check to arrive.Rest assured, your [redacted] account is closed with no balance. Nothing further will be shipped or billed.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and although it is not the outcome I had hoped for, it is better than nothing. I sincerely hope that the company makes the necessary changes in training their employees so that this does not happen to someone else.

Sincerely,

Review: I sent for a trial offer on this product, Cold Plasma Sub D cream. It was not what I expected. As soon as they sent a new replacement order, I called to cancel and was assured it would be. I was never told the new order was a 90 day product. They are billing me for 3 months at $50+ now even though I had canceled the order. If I had been told it was to be 3 payments, I would've returned it immediately. When I thought it was one month I agreed to keep it and pay the one month and cancel. Now since I have been billed again, they are now telling that is a 90 day supply and I will be billed 3 payments. Their sales staff is not open as to what they are doing and the product has no results. It was an info-mercial product and I would like for all to know it is a scam. Yes, they send product. No, their disclosure tactics are concealed and poorly relayed. The customer service person I spoke with was matter-of-fact about the whole incident. They are not helpful in the return even though it was never opened and wants it sent to a post office box number. I am also told it may be as much as 3- 4 months to recieve a refund. And also, I will be billed the 3rd payment even though I have canceled the order and am returning the product in full. I feel victim to fraud and would like to save others from the same. I paid $50 for the trial, billed $55.90 for the first payment and $49.95 for the second and will have one more that I am guessing witll be another $49.95.

Product_Or_Service: Pericone Plasma Sub D

Order_Number: 00

Account_Number: XXXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

I would like this complaint posted against their company and receive a full refund considering the misleading sales tactics. I will have over $200.00 spent on a bogus product.

Business

Response:

Business Response /* (1000, 5, 2013/09/09) */

Ms. [redacted]

[redacted] 76

[redacted] SC XXXXX-XXXX

Date: 09/09/13

Complaint ID: XXXXXXXX

NCSS Account Number: XXX-XXX-XXX

GR File Number: XXXXXXXXXA

Dear Ms. [redacted],

Thank you for contacting NV Perricone LLC (dba Perricone MD) through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.

We make every effort to be forthcoming regarding our promotions and offers for Perricone MD via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing.

Our records reflect that you enrolled online for automatic shipments of Perricone MD, Sub-D Basic System on June 30, 2013 for $49.95 + $5.95 (s&h). As part of the initial purchase, customers are enrolled in the Perricone MD member program and are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership. This information is stated on the order page of our website prior to online checkout. The products are also shipped with information reiterating the terms and benefits of this member program.

Per the terms of the online offer, on July 31, 2013 your second Perricone MD, Sub-D Basic System, a 90-day supply, was shipped for a total of $155.80 to be billed in three installments over three 28-day billing cycles.

The first payment of $55.90 (included $5.95 s&h) was charged at the time of shipping.

On that same date (July 31, 2013) we received your request to cancel your Perricone MD account. However, orders that have already shipped at the time of cancelation will continue to bill until paid in full or are returned for credit.

At your option, you elected to keep this second shipment, the 90-day size supply. A balance of $99.90 remained due.

On August 28, 2013 your second payment of $49.95 was charged as scheduled, leaving a balance of $49.95 on account scheduled to bill on or about September 25, 2013.

As a gesture of goodwill, I have cleared the $49.95 balance on your Perricone MD account. Should you receive any invoice or billing notification from Perricone MD after the date of this correspondence as having crossed in the mail. You may return your unwanted second shipment to our facility to obtain a full product refund within the guidelines of our 60-Day Money-Back Guarantee. It would be advisable to obtain a "Proof of Mailing" from your return carrier should you choose to do so.

Your Perricone MD account is now closed with no further balance owed. Nothing further will be shipped or billed.

Sincerely,

Manager of Consumer Affairs

Consumer Response /* (2110, 7, 2013/09/10) */

(The consumer indicated he/she ACCEPTED the partial settlement response from the business.)

I understand the explaination. I at no time was advised of the fine print used so many times to skirt around the bottom line. I consider myself having learned a lesson in info-mercial sales tactics. I do appreciate the partial payment refund for the product.

Review: I ordered the Cold Plasma promotional package with the understanding that I would automatically receive the product every 90 days unless I cancelled. I called 8/21/15 at 12:36 and spoke to Timothy, explained that I was getting a rash from the product and wanted to cancel future shipments. On 10/19/15 Perricone automatically withdrew an additional $52.94 from my account and again shipped the product. I tried to call to resolve the matter, and spent more than 10 minutes entering my phone number, zip code and house number. Each number was entered on a digital code, and I was required to repeat each time. When I finally got through to an 'agent', named Monica, she asked for my name and when I gave it to her, I got a recording saying they couldn't hear me, and when I tried to repeat it, the recording stated that she would be disconnecting to assist other customers and I should attempt to call back. There is nothing wrong with the phone service on my end and I was entering the numbers that were requested correctly. I should not have had to repeatedly enter the information. My impression is that this company has got a scam of some sort going on here, and I will be discontinuing the card to prevent them from doing this again.Desired Settlement: I was originally willing to forego the amount I had originally spent, $102.89, but now that my cancellation was not processed and I have been billed an additional $52.94 with no way to contact this company, I would like the entire amount I have been charged of $155.83 refunded. I have an unopened shipment, and unused product to return, but I don't feel I should have to pay any shipment to return the product, and I don't trust this company to refund my money after I return the product because they have already demonstrated dishonest practices, so I am hesitant to return the product until I have received the refund.

Business

Response:

Ms. [redacted]Date: 10/27/15Complaint ID: [redacted]OMX Account Number: [redacted]GR File Number: [redacted]Dear Ms. [redacted],Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.We regret to learn that you may have experienced a potential reaction with Cold Plasma Sub-D®, as you have stated. A Customer Specialist will be contacting you within the next few business days to discuss your experience. It is of utmost importance to us that any potential reaction to this product is documented and addressed.On October 14, 2015 your third shipment, a 90-day supply, was sent for a total of $158.82 (included $8.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $52.94 was charged at the time of shipping, leaving a remaining balance of $105.88. We regret if it was not your intent to receive this shipment.In an effort to resolve this matter, I have issued a refund of $52.94 and cleared the remaining account balance of $105.88. Please allow 3-5 business days for this credit to post.Your Cold Plasma Sub-D® account is closed with no further balance owed. Nothing further will be shipped or billed. Sincerely,Christine D[redacted]Manager of Consumer Affairs

Review: I sent Product Back In November 15 2013 The product was billed on my Credit Card $55.90on November 1st 2013.THe Product was returned, I have charged it back with [redacted] credit card.This was the 2nd time I sent this product back. The 1st time was in september 2013 and I called them and canceled the order and Auto ship they said all was canceled And they credited my card back and all was good, Until November they did it again I sent it back and now they said they did not get the product back and will not return my funds....Desired Settlement: FULL Refund Thank You....

Business

Response:

Review: In March 13, 2014 I called and ordered a 30 day supply of the [redacted]. I willing agreed to pay $49.95 for this order. I was then told that I had 30 days and then I would receive another shipment unless I called to cancel the order. I told the lady on the phone that I ONLY wanted the 30 day shipment and I didn't want any future orders and asked her to cancel any further orders immediately. I wanted to try the product first to see if it worked and then I would decide if I wanted to order more. She assured me that she had made of note of that and I wouldn't receive anything additional. On April 18, 2014 I noticed a $52.94 charge on my credit card from Perricone MD. I immediately called them and asked what this charge was for and was told that they had shipped me a 90 day supply. I told them that I didn't want a 90 day supply and that I had informed the lady of this upon my initial call. They said there was no record of that and that the order had already shipped. They gave me return instructions and said that I could dispute the credit card charge, which I did. I received the shipment the next day and immediately returned it. At this point, I thought everything had been handled. Then on May 16, 2014 there was yet another charge on my CC for $52.94. I called again and was told that this was the 2nd of 3 charges for the 90 day supply. I told them that the product had been returned and they assured me that as soon as their system showed the return they would credit me for the charges. In the meantime, I disputed the charge with my CC company and they handled it. Unbelievably, on June 13th they charged me another $52.94. Of course I called, AGAIN, and was told basically the same thing... when the return shows in the system, they'll issue me a credit. My CC company automatically handled the dispute this time. I mistakenly thought this was finally handled. Now, August 27th, 2014, I have received a Statement stating that I am delinquent and owe $105.88.

Product_Or_Service: [redacted]

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I have returned the complete 90 day supply of this product, even though I specifically told them I didn't want it in the first place. Therefore, I should NEVER have been billed for anything beyond the original $49.95 that I approved. I feel that they have misrepresented themselves and charged my credit card WITHOUT MY AUTHORIZATION. I want my account cleared of all pending charges and I want it closed immediately. My account # is [redacted]

Business

Response:

[redacted]

Date: 09/03/14

Complaint ID: [redacted]

NCSS Account Number: [redacted]

GR File Number: [redacted]

Dear [redacted],

Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.

Our records reflect that you enrolled for automatic shipments of [redacted] on March 10, 2014. As part of the initial purchase, customers are enrolled in the [redacted] member program and are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership. The products are also shipped with information reiterating the terms and benefits of membership.

Upon review of that initial call, it was advised that you would have to call back to cancel your account and the customer service phone number to do so was provided at that time. We regret if there was any miscommunication regarding the cancelation of your replenishment account.

On April 14, 2014 your second shipment, a 90-day supply, was processed for a total of $158.82 (included $8.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $52.94 was charged at the time of shipping.

On April 15, 2014, per your request, your account was canceled; however, orders that have already processed or already been shipped at the time of cancelation will continue to bill until paid in full or are returned for credit. To date we have no record of that second shipment being returned for credit. Therefore, the second and third payments of $52.94 each were charged on May 15 and June 12, 2014.

On August 6 and August 27, 2014 your financial institution reversed the three installment payments of $52.94 each for your second shipment. While these chargebacks created a credit in your favor with your financial institution, it restored the amount of $158.82 due and payable to Perricone MD.

However, as a gesture of goodwill and in an effort to fully resolve this matter, I have cleared the remaining account balance of $158.82. Please consider any invoices received after the date of this correspondence as having crossed in the mail.

Your Perricone MD account is now closed with no further balance owed. Nothing further will be shipped or billed.

Sincerely,

Manager of Consumer Affairs

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I've placed an order online for one month trial of the product. I paid for it and 4 month or so later. On September 20th,2014 I noticed my credit card statement showing the company had charges my credit every month total amount of $335.76. September 20th I had contacted the company spoke with [redacted] regarding my charges. He stated I have signing up for membership for monthly shipment, which I do not know about or nowhere to be found on their website. One more thing the shipment or the product they said that ship out to me monthly which I never see them nor receive. I've tried contact the company so many time and spoke with so many CS. I can name them all if needed, every time I got the same answer "someone will contact me regarding the charges" but no one call me or email, except they sent me the bill instead. Therefore on 2-12-2015 they sent me another bill for the amount of $167.88 and said if not paid, they will sent it to the collection agency. I am very upset with this company.

Account #: [redacted]Desired Settlement: I want the company make it clear that I do not owe them anything that all.

Business

Response:

[redacted]

[redacted]Date: 03/04/15Complaint ID: [redacted]NCSS Account Number: [redacted]GR File Number: [redacted]Dear [redacted],Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.We make every effort to be forthcoming regarding our promotions and offers for [redacted] via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart prior to any personal information being entered. These terms are bold and in the same size font as the rest of the page. Before customers may finalize their purchase they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership.On June 25, 2014 your second shipment, a 90-day supply, was sent for a total of $251.82 (included $11.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $83.94 was charged at the time of shipping. The second and third payments of $83.94 each were charged on July 23 and August 20, 2014.On September 16, 2014 your third shipment, a 90-day supply, was sent for a total of $251.82 (included $11.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $83.94 was charged at the time of shipping, leaving a remaining balance of $167.88.On October 14, 2014 we received your signed affidavit that you had not received your second shipment. At that time refunds totaling $251.82 were issued.On February 18, 2015 we received your signed affidavit that you had not received your third shipment. At that time a refund of $71.97 was issued back to the original method of payment, a refund check was issued in the amount of $11.97 for the shipping and handling plus the outstanding balance of $167.88 was cleared. Please allow 2-3 weeks for that refund check to arrive by mail.Your [redacted] account is now closed with no further balance owed. Nothing further will be shipped or billed. Sincerely,[redacted]Manager of Consumer Affairs

Review: I called this Co. on June 15,2014 and cancelled my membership. I had previously cancelled before this time.they had deducted 54.00 from my acct. again June. I was very upset that they did this. they told me they had already shipped the skin care products. I received the same day. I returned them that same day(A month ago) They never refunded my money. Today they took out another 54.00 from my acct. I immediately called them. They claimed they just received my return order yesterdayJuly 15th!! I find that hard to believe. I was upset again,my bank has charged me overdraft charges and I want all my money returned to my acct. plus all overdraft charges. I am a senior citizen living on Soc.Sec. I cannot afford this. I have told them over and over. They keep charging my acct. I want this stopped immediately. I only hope they are not preying on other seniors accts like they have mine.Desired Settlement: I want all charges that have been made to my account returned immediately plus all overdraft charges.I want them to cancel my account and never charge me again!

Consumer

Response:

From: [redacted]

Sent: Wednesday, July 23, 2014 4:24 PM

To: [email protected]

Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]

This message is pertaining to #[redacted]

I have received part of the refund from Perricone. They did not refund the entire amount that was due me which was $52.97 for both orders that they charged my acct. I had to pay postage when returning the 2 orders. They also did not refund my overdraft fees for both orders which was $35.00 fee for both orders with the total amount of $70.00. Please continue this complaint I want the FULL amount that is due me. I will take this as far as I have to,I am a Senior Citizen living on Social Security I do not appreciate this Company with all its millions treating me this way!!! Sincerely

[redacted]

Business

Response:

[redacted]

Date: 07/25/14

Complaint ID: [redacted]

NCSS Account Number: [redacted]

GR File Number: [redacted]A

Dear [redacted],

Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.

Our records reflect that you enrolled for automatic shipments of [redacted] on February 15, 2014. Our records indicate that at that time you were offered, and agreed, to begin with a 90-day supply instead of our standard 30-day entry supply.

On February 18, 2014 your first shipment, a 90-day supply, was sent for a total of $149.85 to be billed in three installments over three 28-day billing cycles. The first payment of $49.95 was charged at the time of shipping.

On February 27, 2014 a courtesy credit of $49.95 was applied to your account to remove one installment payment. At that time, per your request, a cancelation request was entered in our system; however, due to a system error, your cancelation request did not process correctly and only delayed your future orders.

On March 18, 2014 the second payment for your first shipment was processed in the amount of $49.95, paying that shipment in full.

On June 13, 2014 your second shipment, a 90-day supply, was sent for a total of $158.82 (including $8.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $52.94 was charged at the time of shipping.

On June 19, 2014, per your request, your account was canceled; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit. Therefore, on July 11, 2014 the second payment of $52.94 was processed for your second shipment.

On July 15, 2014 your second shipment was processed as returned at our facility, within the 60-Day Money Back Guarantee, at which time refunds totaling $96.91 were issued and the balance of $52.94 was cleared. Per the terms of our 60-Day Money-Back Guarantee, the $8.97 (s&h) was not refunded. While we regret any delay in the time between you mailing that second shipment back to us and us receiving it, we have no control over the delivery or delivery time of items mailed to us.

On July 16, 2014 a refund of $8.97 (s&h) was issued for your second shipment.

On July 17, 2014 a reimbursement totaling $70.00 for your incurred bank fees was issued.

If you have not yet received any of the above listed refunds, please provide the corresponding reference number to your financial institution to check on the status:

Your Perricone MD account is closed with no further balance owed. Nothing further will be shipped or billed.

Sincerely,

Manager of Consumer Affairsv

Review: Took money from my bank acct. Illegally

I want a full refund immediately.Desired Settlement: Full refund of my money immediately.

Business

Response:

Business Response /* (1000, 5, 2013/08/06) */

Contact Name and Title: [redacted] - CS Mngr

Contact Phone: XXXXXXXXXX

Contact Email: [redacted]@nvpmd.com

Mr. [redacted] is complaining about an order placed on our website - www.perriconemd.com. We take security precautions and only allow orders to be fulfilled if they pass [redacted] screens. He should contact his credit card company if he believes this transaction to be fraudulent. His credit card has been compromised and the issuing bank will supply the proper chargeback steps to take with regard to fraudulent activity on his account.

Review: Original sales person up-sold products under false pretense of cost and payments. Cust service dept will not refund money as promised on the phone.

I called off an infomercial promising 1 month supply for $40.00. Sales upgraded to additional product (1) month supply for $80.00 per month. I received the product and invoice of $239.85. I immediately called upon receiving the product to dispute charges. I was advised that I was wrong, if I did not want to pay the money to return the product (i pay return shipping) and they will refund the $79.95 they took immediately upon order. I was advised by (2) cust service reps that they cancelled my order and emailed my confirmation. The last rep advised she sent immediately it must be taking a bit as it never came thru while we were talking. (2) days later and my 3rd phone call to yet another cust service rep. I have yet to receive any emails confirming my cancellation. At this point they are not to be trusted. I am not returning any product until I see a written and signed cancellation confirmation. This is far beyond any scam that I have encountered. I usually let small stuff go but this kind of money is pure and simple theft and this business and employees should be stopped. Even if the product does work, at this point I will not be using or supporting anything they have to offer.Desired Settlement: I want a full refund of $239.85 + a full refund of the original $79.95 they took immediately and if they want their product returned, they can send a postage paid return stamp.

Business

Response:

Business Response /* (1000, 5, 2013/07/22) */

Ms. [redacted]

XXXXX W Lundberg St

[redacted] AZ XXXXX-XXXX

Date: 07/22/13

Complaint ID: XXXXXXXX

NCSS Account Number: XXX-XXX-XXX

GR File Number: XXXXXXXXXA

Dear Ms. [redacted],

Thank you for contacting GuthyRenker through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.

We make every effort to be forthcoming regarding our promotions and offers for Perricone MD via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. After reviewing the phone call you placed to our Perricone MD Sales Division on July 3, 2013, it is apparent that you had responded to our initial TV offer for a 30-day supply at a cost of $49.95 + $5.95 (s&h).

Our records reflect that you were given a couple of options when placing an order your initial Perricone MD shipment. You agreed to order the 4-piece Sub-D Deluxe Kit in the 90-day supply size that included "The Discovery Collection" bonus items. Per that phone call, our Customer Service Representative advised you of the following quote: "You'll start with a 90-day supply. I would bill you $79.95 today--free shipping and $79.95 the next two months and you still have that 60-Day Money-Back Guarantee," to which you agreed to the terms.

On July 6, 2013 your initial Perricone MD order was shipped for a total of $239.85 (included free s&h) to be billed in three payments of $79.95 each. The first payment of $79.95 was charged at the time of shipping, leaving a balance of $159.90. Per UPS SurePost tracking #1ZEY4450YWXXXXXXXX, proof of delivery was verified as delivered on July 11, 2013.

On July 14, 2013, we note that you called to dispute the product amount and the balance $159.90 balance owed. On July 16, 2013 the $159.90 balance in question was cleared and your Perricone MD account was closed (canceled). Later that day, our records further show that you called our Customer Support for return instructions and a pre-paid return label was issued. Please allow a minimum of 7-10 business days from date of issue for that label to arrive.

In a effort to fully resolve this matter, I have issued a refund of $79.95. Your $159.90 balance on account was cleared on July 16, 2013. Please allow a minimum of 3-5 business days for this credit to post.

Let this missive serve as evidence that your Perricone MD account is now closed with no further balance owed. Nothing further will be shipped or billed.

Sincerely,

Manager of Consumer Affairs

Consumer Response /* (3000, 7, 2013/07/25) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

These comments made by [redacted] are inaccurate. It is 7/25 and I have yet to receive a pre-paid return label NOR has a credit been posted to my account. Your sales lady in fact did not make those statements, I spoke with [redacted] on 7/14 to cancel and close out order. He advised he would send a confirmation email. On 7/16 I spoke with [redacted] asking for the cancellation confirmation email that was promised to me by [redacted]. I have yet to receive any cancellation email. I was Never advised by either [redacted] or Deaunna they would be sending a pre-paid return label I was In fact told I would have to pay to return the product. Had I received the cancellation email as promised I would have returned the product immediately. At this point it is clear that not one member of your staff can be trusted. Every single employee with Perricone MD has bluntly lied and mislead me. Now I am worried because they have my credit card on file and the dollar amount that was clearly stated by [redacted] as being credited has not.

Business Response /* (4000, 9, 2013/07/30) */

Ms. [redacted]

XXXXX W [redacted] St

[redacted] AZ XXXXX-XXXX

Date: 07/30/13

Complaint ID: XXXXXXXX

NCSS Account Number: XXX-XXX-XXX

GR File Number: XXXXXXXXXA

Dear Ms. [redacted],

Thank you for the opportunity to respond. A review of the phone call and our records reflect that you accepted the 90-day size supply that included "The Discovery Collection" bonus items when placing your initial Perricone MD order on July 3, 2013. The total cost of that order ($239.85 included free shipping) was disclosed at that time the order was placed. Your were advised that the first payment of $79.95 would be charged at the time of shipping with two remaining charges of $79.95 each "the next two months and you still have that 60-Day Money-Back Guarantee." A further review of that phone call indicates that you agreed to the terms of the initial shipment.

Your introductory Perricone MD shipment, a 90-day supply, was sent on July 6, 2013 at which time the first payment of $79.95 was charged. This left a balance of $159.90 (2 payments of $79.95 each) on your account.

Our records further show that on July 14, 2013 you called our Customer Support Division to dispute the product amount and the $159.90 remaining balance. Our Customer Service Representative, [redacted], cleared $159.90 balance and closed your Perricone MD account.

Per account notes, on July 16, 2013, our Customer Service Representative, [redacted] provided return instructions for your initial shipment. It is also noted that she issued a pre-paid return label to be sent to facilitate the return of that shipment at no additional cost to you. The normal time frame for such label to arrive is 7-10 business days from date of issue. We regret if you were not informed of this. At the time you filed a Rebuttal to our initial response, July 25, 2013, it is probable that you did not receive that return label as of that date. To cover our bases, I have issued another pre-paid return label to assist with the return of this shipment at no additional cost to you. Please allow a minimum of 7-10 business days from today's date for that label to arrive.

On July 22, 2013, I issued a refund of your first payment in the amount of $79.95. The normal time frame for a credit to post is 3-5 business days. A review of our records reflects that on July 23, 2013, this refund was processed. You may contact your VISA card company to verify using reference number: ARN XXXXXXXXXXXXXXXXXXXXXXX.

To alleviate any further concerns, your VISA card on account has been removed. Your Perricone MD account was closed on July 16, 2013 with no further balance owed. A refund of your first and only payment of $79.95 has been issued and verified as having processed. Nothing further will be shipped or billed.

Sincerely,

Manager of Consumer Affairs

Review: I ordered a product after watching an advertisement from Perricone, MD. The company advertised one price during the commercial as the one and only payment. When I got the product I saw that at the bottom of my statement that this was not the case because there were 2 additional instrumental payment. On 11/21/2014 I spoke to [redacted] and told him that I want my account closed, because I believe that the company was practicing false advertisement. He said will cancel, refund the money back and I can keep the product. Then on 1/14/15 I received another shipment I called again to cancel and I now realized that my credit card has been continually charged from 10/2014-1/09/15 in the amount of 59.00. I spoke to [redacted] she again said she will cancel and it will take 4-6 weeks to get only the charge that was done on in January. I want all my money back and not in 6 weeks. I also want the company to be investigated on their infomercial. ThanksDesired Settlement: Refund back all the payment taken from my credit card from October 2014 until January 2015

Business

Response:

[redacted]

[redacted]Date: 01/27/15Complaint ID: [redacted]NCSS Account Number: [redacted]GR File Number: [redacted]ADear [redacted],Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records reflect that you enrolled for automatic shipments of [redacted] on October 12, 2014 at which point you accepted an offer to begin with a 90-day kit instead of the standard 30-day supply. While new customers are provided this offer, acceptance of this offer is not required for purchase.On October 14, 2014 your first shipment, a 90-day supply, was sent for a total of $191.82 (included free s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $59.95 was charged at the time of shipping. The second and third payments of $59.95 each were charged on November 11 and December 9, 2014.On January 8, 2015 your second shipment, a 90-day supply, was sent for a total of $179.85 (included $11.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $63.94 was charged at the time of shipping, leaving a remaining balance of $127.88.However, in an effort to resolve this matter, I have issued refunds totaling $119.90 for your first shipment (two payments) and refunds totaling $63.94 for your second shipment, plus cleared the remaining account balance of $127.88. Please allow 3-5 business days for these credits to post.Your C[redacted] account is now closed with no further balance owed. Nothing further will be shipped or billed. Sincerely,[redacted]Manager of Consumer Affairs

Review: Product order : 9/26/201410/29/2014: Second order received. Called to stop and returned order11/7/2014: instructed all to stop future shipments11/24/2014: amount on account, person stopped and refunded12/01/2014: on account. Called and stopped; amount refunded1/21/2014: Received product again! Called and asked for return label that this product was to be stopped. Received label2/2014: product returned2/15/2014: 52.94 on account. I called and [redacted] told me that product had not been stopped. I have to call which previous phone calls did not count? Product_Or_Service: Perricone MDDesired Settlement: DesiredSettlementID: Refund A refund of $105.88All product stopped

Business

Response:

[redacted]Date: 02/26/15

Complaint ID: [redacted]NCSS Account Number: [redacted]GR File Number: [redacted]

Dear [redacted]

Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.

Our records reflect that you enrolled online for automatic shipments of [redacted] on September 20, 2014. As part of the initial purchase, customers are enrolled in the [redacted] member program and are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership. This information is clearly stated on the order page of our website to the right of “Your Selected Products" prior to online checkout. The products are also shipped with information reiterating the terms and benefits of membership. We regret we do not have record of a cancelation request prior to January 21, 2015.

On October 23, 2014 your second shipment, a 90-day supply, was sent for a total of $158.82 (included $8.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $52.94 was charged at the time of shipping. The second payment of $52.94 was charged on November 20, 2014, leaving a remaining balance of $52.94.

On November 26, 2014 your second shipment was processed as returned at our facility, within the 60-Day Money Back Guarantee, at which time refunds totaling $96.91 were issued and the balance of $52.94 was cleared. Per the terms of our 60-Day Money-Back Guarantee, the $8.97 (s&h) was not refunded. As shipments are returned for a variety of reasons, the return of a shipment does not automatically cancel an account.

On December 5, 2014 a courtesy refund of $8.97 (s&h) was issued for your second shipment.

On January 15, 2015 your third shipment, a 90-day supply, was sent for a total of $158.82 (included $8.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $52.94 was charged at the time of shipping, leaving a remaining balance of $105.88.

On January 21, 2015, per your request, your account was canceled and a courtesy credit of $8.97 (s&h) was applied to your third shipment; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit. To date we have no record of your third shipment being returned for credit.

Therefore, on February 12, 2015 the second payment of your third shipment processed in the amount of $52.94, leaving a remaining balance of $43.97.

As a gesture of goodwill and in an effort to fully resolve this matter, I have issued refunds totaling $105.88 and cleared the remaining account balance of $43.97. Please allow 3-5 business days for these credits to post.

Your [redacted] account is now closed with no further balance owed. Nothing further will be shipped or billed.

Sincerely,

[redacted]Manager of Consumer

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Attached is a photo copy of there invoice for first shipment. It might be nice if the company would get the facts straight.Sincerely, [redacted]

Review: A few months ago I purchased a one month trial of a product for which I was billed by credit card. In the process they pushed to sell me an extended contract of monthly products, which I declined. Product was received as requested, however the following month I received another shipment of products which I had not requested and found that they had billed my credit card without my authorization. I called them to tell them that this was a mistake and that I did not want and had not requested any additional products. The gentleman that I spoke with said that in fact I would be billed again for still more products which they were planning to send me within a week and a half. I that I did not ever want any more products now or in the future, and I immediately called my credit card company to stop any further payments to this company. I then received an invoice dated January 27, 2015 indicating that I HAD A PAST DUE BALANCE OF $52.94 which they claimed was 2 months past due. At this point I have received and paid for two shipments, have received no additional shipments and do not owe any additional amount. I would like this matter to be closed without any further action on the part of Perricone MD, and without any detrimental effect on my credit.I have subsequently researched this company through the Revdex.com, as I probably should have in the first place, and have found that this seems to be a pattern of behavior with this company.Thank you for your assistance.Very truly yours,[redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like this matter to be closed without any further action on the part of Perricone MD, and without any detrimental effect on my credit.

Business

Response:

[redacted]Date: 02/24/15

Complaint ID: [redacted]NCSS Account Number: [redacted]GR File Number: [redacted]

Dear[redacted]

Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.

Our records reflect that you enrolled for automatic shipments of [redacted] on October 23, 2014. As part of the initial purchase, customers are enrolled in the [redacted] member program and are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership. The products are also shipped with information reiterating the terms and benefits of membership.

Per the terms of the offer, on November 25, 2014 your second shipment, a 90-day supply, was sent for a total of $158.82 (included $8.97 s&h) to be billed in three installments over three 28-day billing cycles. The first payment of $52.94 was charged at the time of shipping. The second payment of $52.94 was charged on December 23, 2014, leaving a remaining balance of $52.94.

On January 14, 2015, per your request, your account was canceled; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit. At that time a 30-day extension was added to our 60-Day Money-Back Guarantee to allow time to return that shipment for credit. To date we have no record of that second shipment being returned.

On January 20, 2015 we attempted to process your third payment of $52.94 for your second shipment, but your charge card was declined by your financial institution.

As a gesture of goodwill and in an effort to fully resolve this matter, I have cleared the remaining account balance of $52.94. Please consider any invoices received after the date of this correspondence as having crossed in the mail.

Your[redacted] account is now closed with no further balance owed. Nothing further will be shipped or billed.

Sincerely,

[redacted]Manager of Consumer Aff

Review: I returned product mailed out to me that was a charge I was not aware of after I tried the infomercial product one time. It was 171.52 that was billed to my credit card. I returned the product. They claim they never got it in the warehouse and will look into it. I did purchase and am happy with a one time charge of $65.00 for a trial product. I feel that I will not receive my credit back to my CC.Desired Settlement: I hope they can find my returned product in their warehouse after 3 months....I want my credit card to be credited for the amount of 171.52

Business

Response:

[redacted]

[redacted]Date: 03/31/15Complaint ID: [redacted]OMX Account Number: [redacted]GR File Number: [redacted]Dear Ms. [redacted],Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records reflect that you enrolled for automatic shipments of [redacted] on August 3, 2014. As part of the initial purchase, customers are enrolled in the [redacted] member program and are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership. The products are also shipped with information reiterating the terms and benefits of membership.On September 11, 2014 your second shipment, a 90-day supply, was sent for a total of $171.52 (included $9.69 s&h plus $12.70 CA tax) to be billed in three installments over three 28-day billing cycles with any applicable tax applied to the first payment. The first payment of $65.64 was charged at the time of shipping. The second and third payments of $52.94 each were charged on October 9 and November 6, 2014.On March 17, 2015 your second shipment was processed as received at our facility, after the 60-Day Money Back Guarantee had expired; thus, no refund was issued for the product price. However, due to a technical error, a refund was issued for the $9.69 s&h.As a gesture of goodwill and in an effort to fully resolve this matter, I have issued a refund of the remaining $161.83 paid for your second shipment. Please allow 3-5 business days for this credit to post.Your Cold Plasma Sub-D account is closed with no further balance owed. Nothing further will be shipped or billed. Sincerely,[redacted]Manager of Consumer Affairs

Review: an order was placed with the company which was cancelled , after they charged more than twice the amount of what was stated of $56 and some change , then we called and asked them about the additional charge and was told by their customer service department that WOW NO ONE EVER CATCHES THE SECOND CHARGE . And I then proceeded to cancel the order and was told the money was going to be put back on my card within 48 hours. and it has been almost 5 days later and the money is still not there. so we proceeded to call them back time after time and they told us one story after another and now the product has been sent to a address in illinois NOT reynoldsburg ohio and they just keep giving us the run around saying they DO NOT SEE THE CHARGES .Desired Settlement: we want the money put back on the card all 129.89 of it . and we want that company to never charge anything ever again

Business

Response:

[redacted]

[redacted]Date: 12/10/14Complaint ID: [redacted]

[redacted]Dear Ms. [redacted],Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records reflect that you enrolled for automatic shipments of [redacted] on December 3, 2014. At that time you offered a larger kit in place of the regular 30-day entry kit. While originally you were interested in the offer, you decided to go with the regular entry kit; however, the original amount had already been pre-authorized with your financial institution in the amount of $72.99. This amount was only authorized but not actually charged.Due to a technical error, when resubmitting your order for the regular 30-day entry kit, the address field pre-filled with a previous customer's address, resulting in that address being associated with your account.On December 5, 2014 your first shipment, a 30-day introductory supply, was sent and charged in full $56.90 (included $6.95 s&h) at the time of shipping.On December 5, 2014, per your request, your account was canceled.On December 7, 2014 a refund was issued in the amount of $49.95 for your first shipment, less s&h. If you have not yet received this refund, please provide the following reference number to your financial institution to check on the status: [redacted].In an effort to fully resolve this matter, I have issued a refund of $6.95 (s&h) for your first shipment. Please allow 3-5 business days for this credit to post.Your [redacted] account is closed with no further balance owed. Nothing further will be shipped or billed. Sincerely,[redacted]

Review: I ordered this product and decided upon receipt that I did not wish to use it. It had a money back guarantee but for the last five months I have been unable to ensure they respond to my requests to cancel and/or stop charging me. I had to stop the payment from my banks end and yet I still get bills from them. Here is a list of my contacts:

4/27 – called to advise I wanted to cancel, advised they could not send a confirmation since they were located in the Philippines.

5/15 – called to specify I still had the charge against my account and needed that refunded. Strong language barrier and I was not confident they understood what I needed.

5/16 - called back and they confirmed the account was previously cancelled.

5/24 - I received a second shipment, so I called again and they confirmed that the order had been cancelled but this shipment slipped through, they would send a return slip, stated that they could not send via email because they were overseas, would take around two weeks.

6/20 - I called back because I never received the return shipment and was advised the label is on the way. Contacted my bank to advise I was disputing these charges and do not plan to pay for these fees. 7/2 - called again because I still have no label, rep named [redacted] said she would send it out again. Got that label in about a week and sent back all of the product that I had received to date. But the back and forth effort to get this handled took many months and I am suspicious that it was not intentional to make sure I incurred charges.

8/30 - I get a collections notice stating I owe them money, called and got [redacted] who stated it was because they did not get the product back, then spoke to her 'supervisor' who said they did not get "all of the product back" but could not explain what was missing. Transferred to the consumer dept ([redacted]) who said they could not help because the balance displays zero, yet I have a collections letter. She advised to call Billing during the week, which I will but at this point I sincerely feel this is a con. They refuse to send you a return slip in a timely manner so that they can then claim you missed their 30 day return warrantee. I have stopped payment but I want to make sure this does not impact my credit since they are sending threatening letters. I contemplated just giving in and giving them money to make them go away, but that seems to be part of their strategy, most people would not expend this much time and effort, and in the long run would just give them money based upon their scheme. I think this may not be fraud, but is an attempt to extort money for poor products through poorly executed customer service.Desired Settlement: I want them to stop billing me and I want them to not threaten me with collection.

Business

Response:

[redacted]Date: 09/17/15Complaint ID: [redacted]OMX Account Number: [redacted]GR File Number: [redacted]Dear [redacted],Thank you for contacting Perricone MD through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records reflect that you enrolled online for automatic shipments of [redacted] on April 14, 2015. As part of the initial purchase, customers are enrolled in the [redacted] member program and are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership. This information is clearly stated on the order page of our website to the right of “Your Selected Products" prior to online checkout. The products are also shipped with information reiterating the terms and benefits of membership. On April 15, 2015 your first shipment, a 30-day introductory supply, was sent and charged in full $53.70 (included $3.75 CA tax) at the time of shipping.On May 14, 2015 your second shipment, a 90-day supply, was sent for a total of $170.73 (included $8.97 s&h plus $11.91 CA tax) to be billed in three installments over three 30-day billing cycles with any applicable tax applied to the first payment. The first payment of $64.85 was charged at the time of shipping, leaving a remaining balance of $105.88.On May 16, 2015, per your request, your account was canceled; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee.Therefore, on June 13, 2015 the second installment of your second shipment was processed in the amount of $52.94, leaving a remaining balance of $52.94.On July 2, 2015 refunds totaling $117.79 were issued for your second shipment and the remaining balance of $52.94 was cleared.On August 19, 2015 your financial institution reversed the payment of $53.70 for your first shipment. While this chargeback created a credit in your favor with your financial institution, it restored the amount of $53.70 due and payable to [redacted].However, as a gesture of goodwill and in an effort to fully resolve this matter, I have cleared the remaining account balance of $53.70 for the chargeback of your first shipment. Please consider any invoices received after the date of this correspondence as having crossed in the mail.Your [redacted] account is closed with no further balance owed. Nothing further will be shipped or billed. Sincerely,Christine D[redacted]Manager of Consumer Affairs

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me since the company has agreed to stop charging me for the products that were returned to them. Thank you for your support.

Sincerely,