NV Perricone

[redacted] Date: 04/21/Complaint ID: [redacted] OMX Account Number: [redacted] GR File Number: [redacted] Dear [redacted] , Thank you for contacting Perricone MD through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records indicate that on December 17, your third [redacted] shipment, a 90-day supply, was sent for a total of $(included $s&h) to be billed in three installments over three 28-day billing cyclesThe first payment of $was charged at the time of shipping, leaving a remaining balance of $On January 6, 2015, per your request, your account was canceled; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit within the 60-Day Money-Back GuaranteeAt that time you were offered, and accepted, a twenty-percent discount ($47.97) to keep your third shipment instead of returning it, leaving a remaining balance of $Therefore, on January 14, the second payment of $was processed for your third shipment, leaving a remaining balance of $On February 11, we attempted to process your third payment for your third shipment in the amount of $35.97, but your charge card was declined by your financial institution As a gesture of goodwill and in an effort to resolve this matter, I have cleared the remaining account balance of $Please consider any invoices received after the date of this correspondence as having crossed in the mailYour [redacted] account is now closed with no further balance owedNothing further will be shipped or billed Sincerely, [redacted] ***Manager of Consumer Affairs

Complaint: [redacted] I am rejecting this response because: RE: acct [redacted] ; I agree that I enrolled to receive the [redacted] kit on February 8, I received the first shipment dated and accept the charges for it, which occurred on my account on the following dates: Feb10, March and April I received the 2nd shipment dated and accept the charges for it, which occurred on my account on the following dates: Aug8, Septand OctThe third shipment was returned, and the charges (which occurred on my account on Octand Nov28) have been refunded to me as you described, less the shipping costsRe: acct [redacted] ; On July 24, I ordered and have received the [redacted] kit (item kit)I accept the charges of (dated July 29) for that order I have NOT received anything else from your companyI did NOT receive what you describe as the second shipment for $158.82, but I have been charged the three installments that you describeI am asking for a full refund - including the shipping charges, as nothing was actually shipped to meI attempted to contact your billing department to find out about the many charges from your company, for which I have not received a productWhen I chose the option "billing" - this was one of the options suggested by your automated voice recognition system - the call would simply get disconnectedI tried a couple of times, just in case this was just a glitch, but was disconnected every timeI was finally connected with a live person, when I chose the option about "buying a product" this is when I was told that I could not be connected when anybody in billing, nor could I have a phone number to contact billing directly myselfI was offered to request that billing contact me, which I then requested, but as of today, I have not been contacted by anyone from your billing departmentI find it extremely concerning when your company, which I have entrusted with my credit card information, does not allow me any direct communication with your billing departmentSo, when you start out by apologizing for any "mis-communication" I have to say that this is not about mis-communication but rather a complete lack of communication Sincerely, [redacted]

Ms [redacted] Date: 10/21/Complaint ID: [redacted] OMX Account Number: [redacted] GR File Number: [redacted] Dear Ms [redacted] , Thank you for contacting Perricone MD through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records reflect that you enrolled for automatic shipments of [redacted] on February 22, We regret if you experienced any difficulties when attempting to cancel your accountWe have tested our Customer Service number, ###-###-####, and were able to be connected with a representativeOn June 8, your seventh shipment, a 90-day supply, was sent and invoiced for a total of $for which payment has never been received and we have no record of being returned for creditHowever, as a gesture of goodwill and in an effort to fully resolve this matter, I have cleared the remaining account balance of $for your seventh shipmentPlease consider any invoices received after the date of this correspondence as having crossed in the mailYour [redacted] account is now closed with no further balance owedNothing further will be shipped or billed Sincerely, Christine D***Manager of Consumer Affairs

Ms [redacted] Date: 01/16/Complaint ID: [redacted] Dear Ms [redacted] , Thank you for contacting Perricone MD through the RevDex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience.We make every effort to be forthcoming regarding our promotions and offers for [redacted] via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billingThe information regarding the terms of the online offer and the continuity program are provided in the shopping cart prior to any personal information being enteredThese terms are bold and in the same size font as the rest of the pageBefore customers may finalize their purchase they must check a box that states they agree to the terms of the purchaseThe products are also shipped with information reiterating the terms and benefits of membershipMore specifically, the online offer stated [quote]: [redacted] *** Deluxe Kit - 90-day SupplyWHEN YOU ORDER THE [redacted] DELUXE KIT TODAY, YOU’LL ALSO RECEIVE A FREE HIGH POTENCY [redacted] , THE [redacted] COLLECTION and FREE SHIPPING! For today’s 90-day Deluxe Kit, you will be charged payments of $Approximately days after your first order is shipped, and then approximately every months thereafter, you will be sent a new day supply of [redacted] *** ®For each day supply sent to you, you will be charged three monthly payments of $plus $for shipping and handling, which will conveniently be charged to the card you provide today unless you call to cancelThere is no commitment and no minimum to buyPlease note exact shipment times may varyTo customize this program or future shipments and charges, call customer service anytime at ###-###-####This exclusive Perricone order comes with our 60-day Money Back Guarantee (less S&H)." On March 4, your first shipment, a 90-day supply, was sent for a total of $(included free s&h) to be billed in three installments over three 28-day billing cyclesThe first payment of $was charged at the time of shippingThe second and third payments of $each were charged on April and April 28, On May 30, your second shipment, a 90-day supply, was sent for a total of $(included $s&h) to be billed in three installments over three 28-day billing cyclesThe first payment of $was charged at the time of shipping, leaving a remaining balance of $On June 10, courtesy refunds totaling $were issued for your first shipmentAt that time it was advised that we would need to receive your second returned back to us before we would be able to issue any refunds or credits for that shipmentTo date we have no record of that shipment being returned for creditHowever, as a gesture of goodwill and in an effort to resolve this matter, I have cleared the remaining account balance of $for that second shipmentPlease consider any invoices received after the date of this correspondence as having crossed in the mailYour [redacted] *** account is now closed with no further balance owedNothing further will be shipped or billed Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I maintain that the selected verbiage which the company states is only available by clicking on a small link at the very bottom of the order pageand going through different sections of "Terms of Use and Conditions of Purchase"I am sure that I am not the only person making an order who has not seen or gone through this - it is legal but sneakily deceptiveThank you for your assistance with this, and I have received the said refund Sincerely, [redacted]

*** *** ***
*** *** *** ***
*** ** ***
Date: 09/24/
Complaint ID: ***
NCSS Account Number: ***
GR File Number: ***
Dear *** ***,
Thank you for contacting Perricone MD through
the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you enrolled online for automatic shipments of *** *** *** on February 1, As part of the initial purchase, customers are enrolled in the *** *** *** member program and are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the order page of our website to the right of “Your Selected Products" prior to online checkoutThe products are also shipped with information reiterating the terms and benefits of membership
Per the terms of the online offer, on March 7, your second shipment, a 90-day supply, was sent for a total of $(included $s&h) to be billed in three installments over three 28-day billing cyclesThe first payment of $was charged at the time of shipping
On March 12, 2014, per your request, your account was canceled; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for creditTo date, we have no record of that second shipment being returned for credit
Therefore, on April and May 2, 2014, the second and third payments of $each were charged
On July 1, your financial institution reversed the second payment of $for your second shipmentWhile this chargeback created a credit in your favor with your financial institution, it restored the amount of $due and payable to Perricone MD
However, as a gesture of goodwill and in an effort to resolve this matter, I have cleared the remaining account balance of $for that second shipmentPlease consider any invoices received after the date of this correspondence as having crossed in the mail
Your Perricone MD account is now closed and nothing further will be shippedPending no further chargebacks nothing further will be billed
Sincerely,
*** ***
Manager of Consumer Affairs

*** *** *** ***
*** *** **
*** ** ***
Date: 07/25/
Complaint ID: ***
NCSS Account Number: ***
GR File Number: ***
Dear *** ***,
Thank you for contacting Perricone MD through the RevDex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
On May 22, your second *** *** *** shipment, a 90-day supply, was sent for a total of $(included $s&h) to be billed in three installments over three 28-day billing cyclesThe first payment of $(included $CA tax) was charged at the time of shippingThe second payment of $was charged on June 19,
On June 22, 2014, per your request, your account was canceled; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for creditWhile we strive to issue refunds in a timely manner, we have no control over the delivery of returns back to our facility
On July 17, 2014, the third payment for your second shipment was processed in the amount of $
On July 21, your second shipment was processed as returned at our facility, within the 60-Day Money Back Guarantee, at which time a refund in the amount of $was issuedPer the terms of our 60-Day Money-Back Guarantee, the $(s&h) was not refunded
Your *** *** *** account is closed with no further balance owedNothing further will be shipped or billed
Sincerely,
*** ***
Manager of Consumer Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

*** *** *** *** **
*** ** ***
Date: 03/05/Complaint ID: ***NCSS Account Number: ***GR File Number: ***
Dear Ms***,
Thank you for contacting Perricone MD through the Revdex.comWe received your inquiry
and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience.We apologize if you were treated less than professionally by any member of our staffRest assured, your customer service experience has been reviewed and will be used to improve our service going forwardOur records reflect that you enrolled for automatic shipments of Cold Plasma Sub-D on October 2, Replenishment shipments are sent every weeks unless requested otherwise by the customerOn October 3, your first shipment, a 90-day supply, was sent for a total of $(included free s&h) to be billed in three installments over three 28-day billing cyclesThe first payment of $was charged at the time of shippingThe second payment of $was charged on October 31, 2014, leaving a remaining shipment balance of $On November 19, 2014, per your request, your shipment frequency was updated to every weeks as you were running out of product before the end of the 90-daysOn November 24, your second shipment, a 90-day supply, was sent for a total of $(included $s&h) to be billed in three installments over three 28-day billing cyclesThe first payment of $was charged at the time of shipping, leaving a remaining shipment balance of $and a remaining account balance of $On November 28, the third payment for your first shipment was processed in the amount of $79.95, paying that shipment off in full and leaving a remaining account balance of $On December 22, and January 19, the second and third payments of $each were processed for your second shipment, paying the shipment and account balance in fullOn January 28, your third shipment, a 90-day supply, was sent for a total of $(included $s&h) to be billed in three installments over three 28-day billing cyclesThe first payment of $was charged at the time of shippingThe second payment of $was charged on February 25, 2015, leaving a remaining shipment balance of $However, in an effort to resolve this matter, I have issued refunds totaling $for your third shipment and cleared the remaining account balance of $Please allow 3-business days for these credits to postIn addition, please keep that third shipment with our compliments to use or dispose of as you see fitYour Cold Plasma Sub-D account is now closed with no further balance owedNothing further will be shipped or billed Sincerely,
*** ***Manager of Consumer Affairs

*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** *** *** * *** *** *** *** *** *** *** *** *** I heard back today from
Perricone, they are going to give me a total refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
In response, I never received a shipment in May and never agreed to purchase every daysThank you for handling this for me

Complaint: ***
I am rejecting this response because:
I appreciate your efforts; however, I do not see how it's fair for me to be accountable for products I did not order nor kept I rejected all shipment, except the first trial and cancelled since the product irritated my skin Even after my cancelling before the day trial time, your company forwarded additional productsI rejected the shipment, without opening, to the delivery person.
Because of my business hours, I shop percent on-line, including trial products for now over fifteen years This is the first time, I have reported a company to Revdex.com I would not have taken this action nor spend valuable time if I did not feel so abused as a customer Please re-review my order, my calls, records of the returned shipments and delete all balance from my account
Sincerely,
*** ***

*** *** *** *** *** ** *** ** ***Date: 02/26/Complaint ID: ***NCSS Account Number: ***GR File Number: ***
Dear *** ***
Thank you for contacting Perricone MD through the RevDex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experienceOur records reflect that you enrolled online for automatic shipments of *** *** *** on September 20, As part of the initial purchase, customers are enrolled in the *** *** *** member program and are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the order page of our website to the right of “Your Selected Products" prior to online checkoutThe products are also shipped with information reiterating the terms and benefits of membershipWe regret we do not have record of a cancelation request prior to January 21, On October 23, your second shipment, a 90-day supply, was sent for a total of $(included $s&h) to be billed in three installments over three 28-day billing cyclesThe first payment of $was charged at the time of shippingThe second payment of $was charged on November 20, 2014, leaving a remaining balance of $On November 26, your second shipment was processed as returned at our facility, within the 60-Day Money Back Guarantee, at which time refunds totaling $were issued and the balance of $was clearedPer the terms of our 60-Day Money-Back Guarantee, the $(s&h) was not refundedAs shipments are returned for a variety of reasons, the return of a shipment does not automatically cancel an accountOn December 5, a courtesy refund of $(s&h) was issued for your second shipmentOn January 15, your third shipment, a 90-day supply, was sent for a total of $(included $s&h) to be billed in three installments over three 28-day billing cyclesThe first payment of $was charged at the time of shipping, leaving a remaining balance of $On January 21, 2015, per your request, your account was canceled and a courtesy credit of $(s&h) was applied to your third shipment; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for creditTo date we have no record of your third shipment being returned for creditTherefore, on February 12, the second payment of your third shipment processed in the amount of $52.94, leaving a remaining balance of $As a gesture of goodwill and in an effort to fully resolve this matter, I have issued refunds totaling $and cleared the remaining account balance of $Please allow 3-business days for these credits to postYour *** *** *** account is now closed with no further balance owedNothing further will be shipped or billed Sincerely,
*** ***Manager of Consumer

*** *** ***
* *** **
*** ** ***
Date: 12/17/Complaint ID: *** *** *** ***
** *** *** ***
Dear Ms***,
Thank you for the opportunity to respondWe regret if you did not receive your second *** *** *** shipment for account ***According to *** tracking #***, that shipment was delivered on September 6, However, in an effort to fully resolve this matter, I have issued refunds totaling $for that second shipmentPlease allow 3-business days for these credits to postYour *** *** *** accounts are closed with no further balances owedNothing further will be shipped or billed Sincerely,
*** ***
*** ** *** ***

Ms*** *** ** *** ***
*** *** ** ***
Date: 05/14/Complaint ID: ***OMX Account Number: ***GR File Number: ***
Dear Ms***,
Thank you for the opportunity to respondWe regret if you have not yet received your refunds totaling $for your *** *** *** orders, issued on April 23, To check on the status of those refunds, please provide the following reference numbers to your financial institution:
*** *** - $43.97*** *** - $Your *** *** *** account is closed with no further balance owedNothing further will be shipped or billed Sincerely,
*** ***Manager of Consumer Affairs

Mr. *** *** *** *** *** *** ** ***
Date: 01/06/Complaint ID: *** *** *** ***
** *** *** ***
Dear Mr***,
Thank you for contacting Perricone MD through the RevDex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records indicate that on October 30, your second shipment, a 90-day supply, was sent for a total of $(included $s&h) to be billed in three installments over three 28-day billing cyclesThe first payment of $(included $CA tax) was charged at the time of shippingOn November 21, your second shipment was processed as returned at our facility, within the 60-Day Money Back Guarantee, at which time a refund in the amount of $was issued and the balance of $was clearedPer the terms of our 60-Day Money-Back Guarantee, the $(s&h) was not refundedThis refund was accepted by your financial institution at which point a reference number was created for the transactionPlease provide the following reference number to your financial institution to check on the status of that refund: *** ***Your *** *** *** account is closed with no further balance owedNothing further will be shipped or billed Sincerely,
*** ***
*** ** *** ***

Ms*** *** *** **
*** ** ***
Date: 09/17/Complaint ID: ***OMX Account Number: ***GR File Number: ***
Dear Ms***,
Thank you for contacting Perricone MD through the Revdex.comWe received your
inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience.Our records indicate that on June 1, your first Cold Plasma Sub-D shipment, a 90-day supply, was sent for a total of $(included free s&h) to be billed in three installments over three 30-day billing cyclesThe first payment of $was charged at the time of shipping, leaving a remaining balance of $According to *** *** * ***, this shipment was delivered on June 16, On June 30, a replacement shipment was sent for your shipmentDue to a technical error, the replacement value was added to the outstanding balance as an additional installment instead of being sent free of chargeAccording to *** *** * ***, this shipment was not picked up at the *** Office after notification of attempted delivery being leftTo date we have no record of this shipment being returned to our facilityOn July 1, 2015, the second installment of your first shipment was processed in the amount of $79.95, leaving a remaining balance of $plus $for the replacement shipmentOn July 31, the third installment of your first shipment was processed in the amount of $79.95, paying the original shipment in full, leaving a remaining balance of $for the replacement shipmentOn August 29, the balance of the replacement was processed in the amount of $239.85, paying the balance in fullIn an effort to fully resolve this matter, I have issued refunds totaling $for your first shipment and the replacementPlease allow 3-business days for these credits to ***In addition, I have removed your contact information from our Cold Plasma Sub-D marketing databasesPlease allow 4-weeks for these changes to take effectYour Cold Plasma Sub-D account is closed with no further balance owedNothing further will be shipped or billed Sincerely,
Christine D***Manager of Consumer Affairs

*** *** ***
** *** ***
*** *** ** ***
Date: 10/30/
Complaint ID: ***
NCSS Account Number: ***
GR File Number: ***
Dear Ms***,
Thank you for contacting Perricone MD through the
Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you enrolled for automatic shipments of *** *** *** on June 15, At that time you were offered, and accepted, to begin with a 90-day deluxe supply instead of our standard 30-day entry kit
On June 17, your first shipment, a 90-day supply, was sent for a total of $to be billed in three installments over three 28-day billing cyclesThe first payment of $(included $CA tax) was charged at the time of shipping
On July 15, we attempted to process your second payment of $79.95, but your charge card was declined by your financial institutionSeveral invoices have been sent informing you of the remaining two payments of $each for a total remaining balance of $
On August 19, your account was canceled; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit
As a gesture of goodwill and in an effort to resolve this matter, I have cleared the remaining account balance of $Please consider any invoices received after the date of this correspondence as having crossed in the mail
Your *** *** *** account is now closed with no further balance owedNothing further will be shipped or billed
Sincerely,
*** ***
Manager of Consumer Affairs

*** *** *** *** *** *** ** * *** *** ** ***Date: 02/13/Complaint ID: ***NCSS Account Number: ***GR File Number: ***
Dear *** ***,
Thank you for contacting Perricone MD through the Revdex.comWe
received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experienceOn March 27, your second shipment, a 90-day supply, was sent for a total of $(included $s&h) to be billed in three installments over three 28-day billing cyclesThe first payment of $was charged at the time of shippingThe second and third payments of $each were charged on April and May 22, On June 20, your third shipment, a 90-day supply, was sent for a total of $(included $s&h) to be billed in three installments over three 28-day billing cyclesThe first payment of $was charged at the time of shipping, leaving a remaining balance of $On June 30, 2014, per your request, your account was canceled; however, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for creditTo date we have no record of your second or third shipments being returned for creditTherefore, on July 18, the second payment of $was charged for your third shipment, leaving a remaining balance of $On July 29, your financial institution reversed the second payment of $for your second shipmentWhile this chargeback created a credit in your favor with your financial institution, it restored the amount of $due and payable to Perricone MD, increasing the outstanding balance to $On August 7, your financial institution reversed the first and third payments of $for your second shipment plus the first payment of $for your third shipmentWhile these chargebacks created credits in your favor with your financial institution, they restored the amount of $due and payable to Perricone MD, increasing the remaining balance to $On September 11, your financial institution reversed the second payment of $for your third shipmentWhile this chargeback created a credit in your favor with your financial institution, it restored the amount of $due and payable to Perricone MD, increasing the remaining balance to $As a gesture of goodwill and in an effort to fully resolve this matter, I have cleared the remaining account balance of $Please consider any invoices received after the date of this correspondence as having crossed in the mailYour Perricone MD account is now closed with no further balance owedNothing further will be shipped or billed Sincerely,
*** ***Manager of Consumer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and although it is not the outcome I had hoped for, it is better than nothingI sincerely hope that the company makes the necessary changes in training their employees so that this does not happen to someone else.
Sincerely,*** ***