OKCupid

I was an A list member and was terminated without notification until I inquired about never receiving emails for weeks. I was told my messages were flagged and I was banned. I asked and did not get clarification as I was harassed by men many times on the site and started to 'fight back.' Why should I be deleted for defending myself from aggressors? Moreover I was told I was issued a refund which I never received.
I want to know where my refund is, why I cant defend myself from harassment and why I wasn't notified my account was closed.

I was banned from OkCupid for no reason. I tried emailing them and calling them. I have been researching OKCupid ever since. It turns out I am not alone at all. In fact, I found out OKC has been involved in some fraudulent activities on their site. For example, the moderators have access to your private messages which do they do read and will also make public at times. What I found odd is when you find a fake profile or a profile in violation of the rules, it is not always addressed. I flagged a profile containing nude pics multiple times, but it wasn't taken down. I guess the male moderators liked the pics so they deemed it ok. To test my theory I reported a profile containing nude pics of a not so attractive person. It was taken down immediately.
The company which runs OKC also runs [redacted].
I chose OKC because it is free. However, this is far from a professional site. There is a reason it grades out as an F.

At this time, I have been contacted...

directly by OKCupid regarding complaint ID [redacted], however my complaint has NOT been resolved because:
 
 My account with them was hacked and they are blaming me for what the hacker did, whatever that is.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

This company employs dishonest business practices. Specifically, company staff members pose as attractive female users in order to get users to subscribe. The company bans subscribed users who have done nothing wrong in an effort to make it difficult for them to cancel their subscription upon realizing they've been had. The method of banning involves placing cookies on the user's computer and blocking the IP address associated with the user's login attempt. Upon attempting login, the website will render a message asserting technical difficulties, however, general consensus of users acknowledges that this is the message indicating an IP ban from the website. Some users have changed their IP address, removed the cookies, and created a new account to successfully access the website again. However, the business practices employed by the company make it no friend of the consumer. Avoid at all costs.

Revdex.com:
At this time, my complaint, ID [redacted] regarding OKCupid has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by OKCupid regarding complaint ID [redacted]. In speaking with [redacted], I am now not sure if OKCupid was the one forcing the multiple attempted collections or it was [redacted]'s iTunes...

repeatedly trying to accomplish its payment.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by OKCupid regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by OKCupid regarding complaint ID[redacted].Sincerely,[redacted]

I subscribe for 6 months to OKpid and after 2 months I have blocked whit no explanation. People be aware is the very unprofessional side which controls all your mail. Tray to contact customer service whit no results.Bad experience and frustrations I will contact better business buro.

Review: I made a profile on the dating site OkCupid.com. Spent hours on there filling out questions to find someone for long term. Not even 2 weeks have gone by and my account is no longer accesible! I've messaged them multiple times with no reply back as to why I can't access my account or why its been deleted......nothing! Site just needs to be shut down and thirr IP address no longer to make a dating site. This is an unfair action that is happening to many people!Desired Settlement: Shut the site down.......especially since they demand you spend hours to fill out questions to actually get people to look at and or message......and then just go and delete accounts with no cause!

Review: Hello, I joined OKCupid on 7/**/13. I am completely dissatisfied with this service. It was a complete was of money. This has only led to me suffering from a deep depression and hopeless for love. I am demanding a refund back to my mastercard.Desired Settlement: I am expecting a full refund. The email I used for this service was email: [redacted] & [redacted].

Review: I was one of the few members of this free site that decided to subscribe to their service because I felt it was important to support the developers for their hard work. My account got locked out and I have not received any responses to why or any remediation, I have asked for a full refund of my subscription and cancellation, but they keep billing me and I have not received a response.

I wonder how a site like this can actually make money if they treat their few paying customer so poorly.Desired Settlement: I would like a full refund of my subscription and a cancellation, I do not want to use a site/service that treats its few paying customers so poorly.

Review: OKCupid has a misleading practice of allowing customers to "disable" their account without informing them that this does not actually halt any paid subscription (called "A-list") they may have purchased via their iPhone app. They do have a screen set up to give people information before they confirm disabling their account but this screen says nothing about "disabling" an account having no impact whatsoever on subscriptions. I discovered that this was the case when my six-month subscription renewed automatically despite my having disabled my account three months earlier.

They said via email they were unable to refund my money as only [redacted] could do so. In another email, someone who said she was the customer service manager would only confirm that only [redacted] can give refunds. She did not address my question regarding their misleading language.

An apology would be great but that won't help anyone else. I feel they are intentionally misleading customers so as to earn more from automatic renewals.Desired Settlement: Be explicit with customers that disabling an account does not impact subscriptions or billing through [redacted] in at least two places -

1. On the "disable my account' confirmation screen

2. On the A-list information page on their Web site

Consumer

Response:

At this time, I have not been contacted by OKCupid regarding complaint ID [redacted].

Sincerely,

Review: I have been a member of Ok Cupid for almost a year and as of last night, my account was deleted and I was banned from the website with absolutely no warning or notice, or even a reason as to why. I have not violated any of the terms of agreement and I have never stepped out of line. I am a transgender woman and it was my understanding that transgender people were allowed on Ok Cupid as per their policy, so I am lead to believe that I was banned because someone reported me simply for being a transgender woman, despite the fact that I am completely up front about it on my profile. I have tried contacting Ok Cupid and requesting to get a reason why I was banned abruptly despite having done nothing wrong.

I don't want to cause any problems, I simply want my account reactivated and a reason given for why it was banned in the first place. The least I deserve is an explanation as to why my account was banned over night as a result of absolutely nothing, and why I was not even given a warning or notice of something regarding this? I have spoken to multiple people on there who have told me that when they get reported, they are notified about being reported.... my account was deleted, banned and locked out without so much as an explanation or warning or even an email telling me why I was banned.

This feels like a personal attack and an act of discrimination, especially considering that I had done absolutely nothing wrong and hadn't broken any of the terms of agreement.Desired Settlement: I have put way too much time and effort into my Ok Cupid profile to be inexplicably banned and I simply want to have my account back or at the very least be able to discuss with someone as to why this has happened... because when a person is reported, they can be reported for anything and it can even be fabricated; and that is the only logical reason I can imagine that I would be banned, because I have never harassed anyone, i've never bothered anyone, i've never broken any rules, and i've reported users who have attacked me with cyber bullying and sexual/transphobic harassment.

I simply want an explanation and a conversation between adults so that I can be explained why I was inexplicably banned, and because I am certain that i've done nothing wrong, I expect my account to be reactivated.

Review: In a nutshell, paid for a 6-month subscription for $29.70. Today, my account for reasons unbeknown to me has been permanently blocked without any notice. I have still been charged the full amount.Desired Settlement: $29.70

Consumer

Response:

At this time, I have not been contacted by OKCupid regarding complaint ID [redacted].Sincerely,[redacted]

Review: I have been unable to access my OkCupid account for several days. I have sent numerous emails via the companies website but to no avail. There is no customer service phone number available. The company has been unresponsive and neglectful. There is no reason why the site should have "technical difficulties" for a week and not respond promptly to consumer complaints.Desired Settlement: I want to be able to access my account ASAP. No excuses.

Review: The website OKCupid has somehow denied me access to my account and will not provide any assistance in reinstating or unlocking it. I created my account talked to people and went on dates nothing weird. After using the service for about a month I find that I was not able to log into my account and that when I type my correct login info that the site is "having technical difficulties". I find this hard to believe when a friend right next to me can log in on their cellphone. I filed complaint and did not receive any assistance whatsoever from the company. I am trying to access my count and can see from another computer that my profile is still listed on the website. I am simply trying to access my account that I was using the business refuses to answers the emails. How can they expect me to pay for a service that has no customer service.Desired Settlement: I want my profile reinstated and an email from a OKCupid representative to explain why my profile was deactivated without my permission and knowledge and why is it so difficult to reach customer service.

Consumer

Response:

At this time, I have not been contacted by OKCupid regarding complaint ID [redacted].Sincerely,[redacted]

Review: I have been unable to log onto OkCupid for 2 days now. There is no customer service number or live person to speak with. I have sent several emails to the support center that have been unanswered. I did a [redacted] search "is OkCupid down" and you wouldn't believe the people who are stating the same thing has or is happening to them. I was only trying to get on the site to delete the account, however, I can't even do this. I have tried several computers, my IPAD and my cell phone which all worked just fine up until Monday afternoon, August [redacted] 2014. Then I went to log back on to delete my profile and I got several different messages such as, "We are currently having technical difficulties", "I had the wrong username and password" to "Sorry, there appears to be something wrong with your account. Let us know if you continue to get this message." I have sent over 10 emails and gotten one response and it was for a old account that had already been closed years ago. I am tired of this company running me around and strongly suggest they get their act together and service the people who use the site or they won't have anyone.Desired Settlement: I want a phone call from a live person from OkCupid to explain to me what is going on and to delete my account permanently.

Review: On 3/**/15 I discovered that someone has created and was using an online dating profile on [redacted] that utilized my photos. All photos on the profile are of me. Here is a link to the profile: [redacted]. I assumed the name on the profile "[redacted]" was the person who created it. After much Internet research I discovered that [redacted] was really [redacted] of [redacted] and that she too had no idea this profile had been created. Part of her identity had been stolen just as mine had. OKCupid has no phone number. The number listed on your site is for [redacted]. When I called that number I was told that OKCupid only handles customer service through their website or email. I sent a contact form on 3/**/15 and received an automated response that it had been received. As of this moment, the profile is stilla ctive and the person is continuing to use it. You can tell the last day and time they used it because it posts that information right on the page. [redacted] and I both want this site taken down immediately and OKCupid has not done it. Perhaps you can help us speak to or email and actual human. I think it is very shady when a business doesn't allow any human contact.Desired Settlement: I want the web profile to be removed immeditaly and all of my photos deleted from OK Cupid's database. I walso want the person who created the fake profile to be banned from the site and be accountable for their actions.