On Corp US Inc

Dear Revdex.com,
We will get in contact with the customerWe do not have any male phone reps in our department, more than likely he was speaking with A&E who is our third party service teamIf we had spoken with the customer, we would have taken control over this situation from the
beginningPlease assure the customer we will get this corrected for himWe will be requesting a copy of the receipt for the TV or some sort of statement showing when he had received the TVThank you,
*** ***

Dear Revdex.com,
We have no record of calls coming in from this numberI will have a service representative give her a callThank you

Dear Sir or Madam, Thank you for the report regarding this customer. The customer was most recently contacted by phone on February 8th, 2016, and by email on February 2nd, Our initial contact was on January 6th, We are processing a refund for this customer for the month of
FebruaryThe customer has returned her defective television to usThe refund checks are typically printed in the first full week of the month, but they have not yet been printed for FebruaryThis is an unusual circumstance, for which we have apologized to the customerAdditionally, we have guaranteed to send the check to the customer by FedEx Overnight as soon as it is delivered to the Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Today is 03/28/2016, and I still haven't talked to any one from On Corp US Incor received my refund checkI was told on 02/25/that my refund would be mailed out the first week of March due to they ONLY PRINT CHECKS the first week of the monthI have called almost everyday to see if I would be able to talk to someone about my refund, however no one answer and I've also left over voice messagesStill no phone call, email or check in the mailI've been waiting to resolve this issue since 12/06/I've also tried call the accounting department as well, as On Corp US Inc ONLY have one number for us to callPer*** reply on behave of On Corp US Incon 03/25/I would receive a phone call, AGAIN still no return call just to give me an updateI would love nothing more than to put this behind me and move onThis has been the worst EXPERIENCE I have ever had with a business in my life. I'm still without a TV and making payments on a $RCA TV that only worked for daysI would appreciate if after all this time and the run around they would OVERNIGHT my check to me.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
------------I have sent in the receipts and that said that it had writing on them so they would have to send Me a check for the TV price they retail sale it for

Dear Revdex.com,
We did process this customer for a refund check, which was mailed out last week on Friday March 25thWe spoke to the customer for the first time on 02/23/2016, to process the refund check for himThe check is still currently in the mail on its way to the
customerWe will contact this customer and inform him of the latest update for his refund checkKind regards,
***

Dear Revdex.com,
This customers refund check has been mailed as of 02/19/The customer was also sent an email informing her of this as well as over the phoneKind Regards,
***

Dear Revdex.com,
We will contact this customer again directly and inform her of the current status
Kind regards,

Dear Revdex.com,It sounds like the customer had an issues with A&E servicesPlease inform customer to contact my assistant manager *** *** at *** *** ***, and we will get him taken care of.We have the option of a refund or a replacementWe would need a copy of the receipt for a
refundThank you,*** ***

Dear Revdex.com,We have contacted Ms*** in regards to her defective RCA TVWe are arranging a replacement TV to be sent to her address and she should receive it within business days from today 12/12/Thank you

Dear Revdex.com,
Our policy does not allow us to overnight a television, the cost to overnight ship a TV goes way above the cost of a replacement with regular shipping.
This is not something we do and will never doThe customer has the choice of a refund if preferred but
refunds are cut once a month at the beginning of each month.
The customer would need a copy of the purchase receipt and would be waiting until the first week of October to receive a refund check.
We will continue working with the customer until a resolution is foundThank you,
*** ***

Hello, This is the information *** provided me, this is a copy and paste of her last emailAlso, I was not home at the time but
Fedex did pick up the TV yesterday as they gave me no notification of scheduled time for pick upI was just fortunate that someone else was home when Fedex arrived. They had told me twice before (12/and 12/31) that the TV would be picked up on those days but no such pick up was madeNow the question is if they will honor the warranty after such poor customer service and will the replacement arrive in a respectable time, if at all. Thank you for keeping me posted, *** *** ***
Customer Service Manager
*** *** *** *** *** * *** *** ** *** *** * *** ** *** *** *** ***
** *** *** ***

Dear Revdex.com,
On Corp US does not manufacture Proscan, ***Please advise consumer to look through manual for correct manufacturer informationThey should call Curtis International at ***Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have
determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowNot sure why they didnt use my name to find record of my complaints. I did receive a phone call from them yesterday afternoonThey said they are sending a refurbished TV(which I am not very happy with, but have no choice), and that I can return mine with the box the TV comes inI will let you know the outcome, or if further complaints need to be madei am not very confident that they will follow through with sending the TVThey said they would call with a tracking number for me to be able to track the packageNo phone call was received today. Thanks for you help!
Regards,
*** ***

This is *** *** in *** to complaint id ***I have not received any
information about the check or the status of my refundWhen l do call l get voicemail or no answer at allI would like my complaint to be reopened and the case not closed until l get the refund that was promisedThank you

Complaint #***
Dear Revdex.com,
On Corp US, Inconly manufactures the 19" and larger flat screen RCA TV'sThe model number given by the consumer, T235A is not a model number our company manufacturedPlease contact this
consumer and ask him to look at his manual or the product to ensure this is the correct model numberIf in fact it is please send this complaint to the correct manufacturer for resolutionThank you

Dear Revdex.com,
This customer was contacted on 06/regarding us providing a refund check instead of a replacement TV through SearsThe customer responded on 06/stating that was what she would like to doThe refund check was processed for the month of July, since refund checks are processed once a monthCurrently the boxes are in the middle of shippingOnce the customer returns or has the TV at least picked up by FedEx the refund check will be able to be mailed to herIf she is able to find a box instead of waiting for the warehouse to ship a box she may also do that and let us know, so we can schedule a pick up for her

Purched a rca televisionA week from warranty expires the picture goes outSears sends out a tech and tech says it will be a replacement After a weeks worth of phone callsFrom me NOT on corps Im told they only process checks on first of every month And I should get a check for purchase price in about weeks.so four weeks without my tvThen they tell me the tv I have iwill to get rid of myselfsince technology moves so fast I doubt I'll get a tv at same price and same sizeON CORP has the worse customer service I've ever dealt with If I could give less than zero satisfaction rating it would be a -

Dear Revdex.com,
We have assisted the customer with the pickup with FedEx and are doing a replacement TV for him.We have contacted this customer to inform him of the current status
Thank you,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not
resolve my complaint. For your reference, details of the offer I reviewed appear below
*** *** ** *** *** *** *** *** *** *** *** *** *** ** *** *** ***
Regards,
*** ***
The company now wants to replace/fix the television however I would like my money backI feel that I will have this issue again or it will be replaced with a refurbished televisionAlso this situation has been going on so long and with them not responding I have purchased another television to replace the broken oneI am requesting a full refund for the television