On Corp US Inc

Dear Revdex.com,
We have been in contact with MrPastemak IIIWe do offer a one year manufacturers warranty, but he is months out of the one year warrantyThere I nothing we are able to do to assist with the repair or
replacement of his television due to it being so far out of warrantyWe apologize for the inconvenience
Thank you

Dear Revdex.com,
We will be in contact with the customer and will offer a replacement or refund, whichever they preferThank you,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI received a call from On Corp stating that I will receive a call within days with a tracking numberI provided my cell number so I there should be no reason that I cannot be reached
Regards,
*** ***

Dear Revdex.com,We are currently in process with this customer's refund check from our accounting departmentOur accounting department has printed refund checks today, as they will be mailed out.We will contact this customer and inform him of this again.Thank you,***

Dear Revdex.com,
Mr***
normal; text-indent: 0px; border-spacing: 2px; -webkit-text-decorations-in-effect: none; -webkit-text-stroke-width: 0px; text-align: left">was contacted three weeks ago 10/22/2014 and further information was requestedAs of today 11/10/we are still working to resolve the complaint
Thank you

Dear Revdex.com,We are offering a replacementI am not sure how this is not an offer. We have attempted to call the customer and are waiting on a response back. The customer can call us at 858-*** EXT ***Thank you,*** ***858-***

Dear Revdex.com,We did process this customer for a refund check, which was mailed out last week on Friday March 25thWe spoke to the customer for the first time on 02/23/2016, to process the refund check for himThe check is still currently in the mail on its way to the customer.We will contact this
customer and inform him of the latest update for his refund check.Kind regards,***

I just bought a tv at second hand store need to speek with someone is this possible? My e-mail is [email protected]... Lookin forward to your assistance

Dear Revdex.com, If the customer is refusing the replacement TV, through a [redacted] store location. We can provide a refund check for the amount the TV was purchased for including sales tax to the customer. The customer will need to return her RCA TV in order for the check to be  mailed to her home address. We will also contact this customer to explain to her these terms as well. Kind Regards,

Dear Revdex.com, The customer has stated she wants a refund check not a replacement as the warranty states. Therefore we need a copy of her sales receipt for the accounting department to issue a check for the amount the customer paid on the TV including sales tax. Without a copy of the sales receipt we will be unable to process a refund check.  Kind Regards,

Dear Revdex.com,The refund check for Mr. Drake has already been placed in the U.S. Mail system. All checks were placed immediately in the mail once they were printed. There is no way for anyone to stop the mail, to send it any other way. I do apologize for any inconvenience. Kind regards,[redacted]

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This is [redacted] in [redacted] to complaint id [redacted]I have not received any information about the check or the status of my refundWhen l do call l get voicemail or no answer at allI would like my complaint to be reopened and the case not closed until l get the refund that was promisedThank you

Hello, This is the information [redacted] provided me, this is a copy and paste of her last email. Also, I was not home at the time but Fedex did pick up the TV yesterday as they gave me no notification of scheduled time for pick up. I was just fortunate that someone else was home when Fedex...

arrived.  They had told me twice before (12/23 and 12/31) that the TV would be picked up on those days but no such pick up was made. Now the question is if they will honor the warranty after such poor customer service and will the replacement arrive in a respectable time, if at all. Thank you for keeping me posted, [redacted].[redacted]Customer Service Manager    [redacted]
** [redacted]

Dear Revdex.com,
We have assisted the customer with a refund and will be refunding the customer for his RCA TV. We have spoken to this customer last on 01-05-2016 afternoon updating him on the current status of the refund check.
Thank you,
[redacted]

Dear Revdex.com,We have corresponded to this customer multiple times regarding their RCA TV. As stated per email we are stating awaiting for them to get the service information they claimed happened in Spring of 2012. We have reached out to the service provide we use and they are not able to find any information on this customer.Please have the customer provide the service work order from when the customer claims to have had a technician out to service the TV and determine the TV had a defect. The customer may provide this by email ([redacted]) or by fax [redacted]. I will send another email to this customer restating what information we are still currently waiting on to try and assist this customer outside of the 12 month manufacturer's warranty.Kind regards,[redacted]

Dear Revdex.com,The refund check was mailed to him. He should be receiving the check any day now. Again, I apologize for any delay from the accounting department.Kind regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Problem: I opened an case with the Revdex.com ABOUT THIS COMPANY SELLING ME AND OLD TELEVISION AND REFUSING TO FIX IT OR REFUND MY MONEY. After several attempts and sending the company everything the request they agreed to refund me my money however now they refuse to respond to me again. Me [redacted] has been my primary contact however I have attempted to email and call him and the company numerous times and I can not get an response. Desired Outcome: I want the refund that they promised as well as for them to pick up the broken television.
Regards,
[redacted]

Dear Revdex.com,Thank you for providing this information to us. We will contact this customer and assist this customer today.Kind Regards,[redacted]

Dear Revdex.com,We will get in contact with the customer. We do not have any male phone reps in our department, more than likely he was speaking with A&E who is our third party service team. If we had spoken with the customer, we would have taken control over this situation from the beginning. Please...

assure the customer we will get this corrected for him. We will be requesting a copy of the receipt for the TV or some sort of statement showing when he had received the TV.Thank you,[redacted]

Dear Revdex.com, This customer was spoken to on 05/19/2016, and when she stated she didnt want a replacement TV. She was offered a refund check, we informed her we needed a copy of the sales receipt sent to us. So that we may refund for the amount she paid on the TV including sales tax. We have not...

received that copy of the sales receipt to provide her with a refund check. We do not carry retailers receipts when customers purchase items. We will contact her and explain to her we still need the sales receipt to provide a refund check. Kind Regards,