On Corp US Inc

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Hello, I filed a complaint around mid April regarding a inch Smart TV and got a response from explaining the business had agreed to refund me the full amount of the TV by check in the mail the first week of MayI read the details explaining by your company, "If I do not reply within days you will assume the issue was resolved."So I did not reply because I as well assumed the issue would be resolved, however it is May 18th and I have not yet received absolutely anything from the company regarding the TVMy case number is ***
If need to contact me by phone please feel free to at *** otherwise I look forward to your responseThank you for your time and effort in assisting me
Regards,
*** ***
Angiie
May (day ago)
to me
Hello, I filed a complaint around mid April regarding a inch Smart TV and got a response from explaining the business had agreed to refund me the full amount of the TV by check in the mail the first week of MayI read the details explaining by your company, "If I do not reply within days you will assume the issue was resolved."So I did not reply because I as well assumed the issue would be resolved, however it is May 18th and I have not yet received absolutely anything from the company regarding the TVMy case number is If need to contact me by phone please feel free to at *** otherwise I look forward to your responseThank you for your time and effort in assisting me*** R ***

Dear Revdex.com,
We have had a delay in the accounting department due to some unfortunate circumstances*** has been out sick since Friday.
We will be issuing checks as soon as possibleThank you*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I spoke with *** today and they told me that if the *** box was the issue then it would have done it to the television in the master bedroom when it was hooked up to that*** said that something is wrong with the television and told me to let On Corp now that the whole conversation is in their computer systemsI would like for something to be done about this.
Regards,
*** ***

Dear Revdex.com,This customers refund check has been mailed as of 02/19/The customer was also sent an email informing her of this as well as over the phone.Kind Regards,***

Dear Revdex.com,
Our manufacturers warranty is only good for one year from the purchase dateThis customer states she is one year past the end of the one year warrantyWith no recalls or any common issues with this model, we are unable to assist the customer
Thank you

Dear Revdex.com,We have been in direct contact with this customerHer refund check has already been mailed, and she has been informed of this as wellCustomer states she has not received it and there is a time required to wait for the check to possibly be returned if the US mail team is unable to deliver
it for any reason.She has also been informed of this processWe are currently still in the to week time frame from when her refund check was placed in the mail on March 25th,2016.Kind regards,***

Dear Revdex.com, We will contact this customer again directly and inform her of the current status. Kind regards,

Dear Revdex.com,
Regarding complaint ***, unfortunately there has been a delay in shipping due to stock on handI have been assured by our warehouse manager these TV's will be shipped out today, 3/These TV's were purchased in early/mid and we are working to help this
customer with this problemIf this customer would rather take a refund I would need a copy of his purchase receipt submitted to Revdex.com or faxed to *** by 3/21/Thank you

Dear Revdex.com,
Thank you for providing this information to usWe will contact this customer and assist this customer todayKind Regards,
***

Dear Revdex.com,
This has been sent to *** for resolutionIf the customer is not contacted within business days please send a replyThank you

Dear Revdex.com,I have personally emailed with Ms*** regarding her sons TVThe issue has been resolvedShe should be receiving the replacement within weeksThank you

The warranty is part of the year warranty I got when I got the TVThe problems with the TV started approximately approximately the middle of September or beginning of October. Thank you

Dear Revdex.com,
We have tried to contact the customer today 11/10/2014, we have not received a call back
We will be requesting a purchase receipt from the customer to see how we are able to resolve this issue
Thank you

Dear Revdex.com,
We have been in close contact with this customer regarding his refund checkThe check was mailed by the accounting department over a week agoWe will contact this customer again, and provide this update againKind
regards,
***

Dear Revdex.com, This customer has been spoken to regarding the issue she is experiencing between her *** TV and *** ** boxThe tech has determine he believes the issue is the cable box and found defects within the *** TV.Below is the tech notes directly from the A&E service team. I’ve
reviewed the notes and considering the main board was replaced, I believe the issue the customer is having is with *** *** I would recommend the customer exchange their *** ** box or contact their supportIt’s either the box or an HDMI control setting within the *** ** box

Hello, We will proceed to contacting this customer tomorrowSeeing the explanation of how her TV fell over, it does look like a customer induced damageIf the TV originally did not come with screws, she should have contacted the store that she purchased it from immediately, instead of trying
to set up the TV. Also, it seems like the problem "occurred" almost after a month from the purchase date. Thank you for letting us know about this, we will definitely take care of this issue ourselves

Dear Revdex.com,We have been in close contact with this customer regarding his refund checkThe check was mailed by the accounting department over a week ago.We will contact this customer again, and provide this update again.Kind regards,***

Dear Revdex.com,
We have already sent a check for the purchase amount to *** ***It was sent on January 5th,
Thank you

Dear Revdex.com,
The refund check for MrDrake has already been placed in the U.SMail systemAll checks were placed immediately in the mail once they were printed.
There is no way for anyone to stop the mail, to send it any other wayI do apologize for any inconvenience.
Kind regards,
***

Dear Revdex.com,We will be in contact with the customer and will offer a replacement or refund, whichever they prefer.Thank you,*** ***