OneMain Financial

I Have a current loan with OneMain for the last two years. My father been having some medical issues for the last 9 month. Anyways took a leave of absence from my job the last two months. I wasn’t receiving my usual income but was able to maintain my bills until last month when I returned to work. I was match with OneMain to get a loan. Everything was cleared and I was to electronically sign the document. I was told the night before my dad had a heart attack. Thank god he didn’t. but it was upsetting and emotionally draining and the agent knew I was dealing with the situation with my father long distance. Anyways I’m resting only to be awakened by the agent to be told unfortunately we cannot fund the loan due to your income. After she denied using the money I received from my rental property and child support and I told her I took a leave so paycheck wouldn’t reflect my income nor the bank that my direct deposit goes into. When I call back to speak to the manager of the branch who I was dealing with initially and who told me I was approved. She then say's, oh I thought you said your son was eighteen that you received child support for. And when I told her she was rude she chuckled. Really witch. Just BS and her way of not approving the loan on her own personal determination.

This was the first time I applied for a loan the team At One Main Finacial was great they guided me through the process and got me approved for the loan I needed to rebuild my credit!! Thank you Oswego team!!

SCAM! DO NOT APPLY! I applied for a loan because Credit Karma told me my chances were high of getting approved and I could consolidate some debtLike everyone else's complaints, they told me I was instantly approved and then called me saying it was for a lower amount because of my incomeI still accepted the offer, and was told I would get my money the next day after submitting ALL my personal info to themLike an itNow there is no money in my account, and they are not answeing my callsDo not fall for this scam of a company! Kal from Minnesota was the person helping meWho knows where they are really located, but I now realize they are probably stealing identities or up to something badNow I have to close my accounts and protect my info, on top of already being stressed over debt! I thought this was an opportunity to rebuild my credit, but now I see they are just taking advantage of those who are already down I've also seen several claims of people having to sign their vehicles over as collateralBEWARE!!!!! I can't believe this has happenedDon't trust recommendations'from just anyone!

The office in [redacted] ,Pa are crooksThey told my husband and I that we had to take out insurance even though we refused it, stating that if my husband could not work anymore they had to get paid and then they told us we had to take out an additional $and was later told by another branch and a few people from their executive officeI'm not even sure if I was put through to an executive office, I believe its the same people at the branch in [redacted] I have been seems trying to resolve this matter and have been given the run aroundHow can an executive office not oversee a branch managerI am far from slow and I would Never recommend using this loan service to AnyoneNow we have been trying to fight this and all we keep getting is the staff in [redacted] Please if you come across times that you need finances do not use this company periodOne main as a wholeOne apple spoils the bunch

Great people to go to, The [redacted] indiana branch is awesome, very friendly,and helps however they can

Hello Thank you for the opportunity to give feedback My input is two fold I appreciate the overall professional interaction I experienced with the loan process and agents working with me The website is not user friendly at all It rarely works Gives messages as if I'm a new client each time I've tried using it It takes 2-times to reenter my information to be acknowledged Each time, It doesnt recognize my auto pay account for additional payments Very frustrating!!

Complaint: [redacted] I am rejecting this response because: The claim that anything more than $of labor was authorized is falseThe inspection of the part of the car that needed repair was incomplete and so the work was misquotedThe mistake is the shop/mechanic's responsibility, and it is poor and suspect business practice to perform and charge for work that was not discussed prior to it being done As for "not showing" for my initial appointment: I had arranged to drop the car off in the morning of 5/17/16, but my schedule did not allow itI called the shop during their business hours and left a message (no one answered) to inform them that I wouldn't be able to make it, and they called me back and said that bringing it the next day would be no inconvenience When called when the work was completed: I expressed to the shop owners my irritation that work was performed without my approvalThey offered that I could use the $being charged toward a complete repair, but we both said that we would discuss it further the next day when I picked up the carI did not agree over the phone to pay the incorrect $charge The interaction described in their response is inaccurate and incomplete: I was forced to stand and wait for mins outside their shop until the owners arrived at 10:30am (they advertise being open at am)When asked to verify that work was done, Bob (mechanic and owner) became visibly irritated as if I had made an unreasonable requestI became suspicious that any extra work had been done at all if he was hesitant to show meI calmly tried to explain that, as a shop mechanic myself (bikes), I understand how quotes work and that time in a shop is valuable, but Bob immediately escalated the exchange to a tense argument, telling me to pay the full bill or leave, and accused me of "trespassing." Bob told his wife to call the police and went into his office, retaining my car and refusing to show that he had done any work According to the attached document, my rights as a customer have clearly been violatedRe: Item #- I was not provided with a written estimate of any workRe: Item #- Until the police were present, I was not allowed to verify that work had been performed, since Bob refused to show meRe: Item #- The total charge was more than 10% over what was initially quoted (67% over) Absolute Auto has not made "every attempt to keep (their) customers happy." They did not offer any attempt even with police present to resolve the disagreement other than demanding the full payment, in cashThe offer of $credit toward any future repairs is unacceptableBob explicitly instructed me to never come back to his shop again, so this is not a valid offerWith the level of disrespect that was shown toward me as a customer, I do not trust the staff at this shop to perform any type of service on any car that I ownThe satisfactory resolution is for Absolute Auto to issue a $refund plus any tax paid Sincerely, [redacted]

WAS ON OF THE BEST EXPERIENCES THAT I HAVE EVER HAD IN TRYING TO OBTAIN A PERSONAL LOAN ANNA AT THE [redacted] NC OFFICE WAS VERY PROFISONNAL & PATIANT WHEN PROCESSING MY LOAN SHE MADE SURE THAT I UNDERSTOOD EACH FORM OF THE LOAN APPLICATION AND ANSERED ANY QUESTIONS THAT I HAD I AM VERY GRATFULL FOR RECEIVING THE LOAN & FOR ANNAS' OUTSTANDING CUSTOMER SERVICE

I love the service and counseling I get whenever I visit the branch in Jacksonville on [redacted] ...it's like family advising familyI love the ladies over there, especially MariaGreat loan company

Customers Beware! Terrible service Dean and Troy, from Burkhardt, came, on April 26, 2017, to clean my air ducts Before they left, I noticed quite a bit of large, dark, dust [redacted] and grit on the upstairs, bathroom floor I showed the mess to Troy who picked up two of the dust [redacted] and said it was fine After they left, I went back up to get rid of the extra dust they left behind in my bathroom, and discovered that the entire second floor was covered with large, dark, dust [redacted] and grime, kicked up from their work I called to complain about the mess they left behind Dean and Troy returned to my house and afterwards asked me to call the owner of the company, Doug These young men made a mistake, a fixable one, in leaving my home a mess It wasn't the end of the world, but it was an inconvenience to my time, energy, and healthSo I thought Doug and I would work out a suitable agreement so that we could both feel like we could continue to do business together The company installed my furnace in the past, and I trusted themOn the phone, Doug called me a liar without ever asking me any details about my experienceHe began a long, rage-filled rant about how his company was the best rated on Angie's List, and how he was sick of customers wanting money back, and he told me that I could tell everyone that he was mean to me and that he yelled at me because he does not give money back, but he will give me a certificate for a free furnace tune up His rant went on for so long that I eventually put him on speaker phone so that people in my office could hear what I was being exposed toAt one point I felt concerned for him and offered that we take a break an try again To which he told me that he does not give back money and would still only offer me a certificate for a free tune up, (why would I ever, at this point let his company back in my house?) then he started back to yelling at me, and as he said, "all his other customers who want to bankrupt him." If Doug will treat his customers this way, I wonder how he treats his employees

One Main Financial has been the best! My agent was so so helpful and One Main approved me with hardly any questions asked I felt that I was a trusted individual where most lending institutions ask so much of you This was easy breezy! Thank you One Main! Annette C***

Thank you One Main Financial! MrJuan H [redacted] , from the Hialeah branch, was very kind and professionalHe assisted me with my application and was very helpful and courteousI will definitely recommend One Main Financial to othersGod bless!

I have obtained several loans over the past few years Every time the process was quick, uneventful and all review and approval done the same day Very competent people working in your Santa Fe Office David

I had the privilege of working with the manager Ray at the ithaca storeHe was very professional, helpful and open to my questions I will definitely be using your services if in needThank you Stephanie m***

Initial Business Response / [redacted] (1000, 5, 2017/03/14) */ I am the owner of the companyAnd I am very aware of this situationI would like to see some picture for the simple fact we racked the whole yardI was their to over see thisYou call cussing my employees calling them stupid son of a bhes and all kinds of thingsPast the fence in your back yard is a wooded area and with all the wind we have gotten Im sure you have alot of sticks in your yardI bet its not easy keeping up with all those sticks as you get older but cutting and trimming your trees that YOU AGREED to do does NOT come with a life time service of racking your yardYes and the base of your walnut tree their was a 3in in diameter hole from the rotting of the tree but as you saw further up that tree it was darn near hollowNow when you show the pictures make sure the date is that Tuesday, We came out on that Monday and did a walk around with your husband and it was to wet and we agreed to return the next day even though you called cussing us that day We did show up the next day which was Tuesday.So make sure the date is correctNow your husband said you was mad that he spent the money to get this tree work done so now we are getting the brunt of something that has nothing to do with us we did everything that was agreed upon we don't collect unless you are happyFor some reason older folks think that they are getting scammed every time they pay for work that they want done and use the "I'm a senior citizen" card but your mouth work shows your not such a sweet senior citizen you are trying to portray you called us every name in the book and even at that my guys told you we would not return if you didn't stopBut scene we do take pride in doing what we say we did return and did what could be done everything short of running a vacuum cleaning over you yardI am sorry you can not be satisfied even though we have done everything we could possible do this is just one of those times you can't make someone happyLike another tree company told me when I started he said it's rough out here and you can not please everyone no matter how hard you try you just have to learn to walk away Initial Consumer Rebuttal / [redacted] (3000, 9, 2017/03/21) */ see pdf

I am very pleased with the way my loan application process was handled Everyone at the office made me feel like family John F*

I am reporting this business to the Office of the Louisiana Attorney General This business takes advantage of people in the worst way A person would be better off borrowing money from a thug on the street than this place

Initial Business Response / [redacted] (1000, 5, 2016/06/30) */ You were very happy when we were done and had no problems payingWhen I asked where to put the brush the response I got was "it didn't matter cause I'm burning it anyways" and I said you didn't have to pay until I was completed with the job You were satisfied with the job that we did so you paid, so that means you were happyBut then after the job had been completed you called and complained even though we agreed that I would just drag the brush back there Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/07/11) */ [redacted] , You are not telling the truth about where to put the branches or stacks pile where I could burn itI told you the exact spot where I had burned before and you agreed on deal when you started to stack brush in pile so I could burnYes, I was pleased with the tree removal but did not go to field and check on how limbs were stackedWhen checked next day I was very unhappy.If I would have checked on pile before you left you would not have got paid until done right & thats reason I wrote cant be trusted unless I watched very closePictures will show there is no way it could be burnedNeither you or your brother told the truth about how it was stacked before you left placeTo prove your word is no good [redacted] you told me at last phone call on X-you would come back and take care of pile after 7-4-& today is 7-11-

Just finished paying-off a $4,loan to One Main Financial (formerly Springleaf Financial)Took the loan in 2014, because my credit was bad and I had no other optionsForty-two monthly payments later, I have paid more than $7,(which entails a 76% interest rate)I want to be

Good communication between the workers which I like and greatly appreciateI enjoyed working with Jackie, she's a sweet person to work with at the Goodlettsville/ [redacted] locationThank you for your service Winola S***