Online City Tickets

Complaint: 10968659
I am rejecting this response because: The company never disclosed additional fees for the tickets they purchased for $81. I though I was paying $412 which included fees. This site is a scam using a website address that makes them seem like they are affiliated with the venue! I am contacting my attorney.
Sincerely,
Kristin [redacted]

Speedy service. So far so good.

Complaint: [redacted]
I am Mrs. [redacted]
I am rejecting this response because: I have not received my refund per conversation on May 14, 2016.  Revdex.com please allow me to receive my funds and then I will accept.  
They told me in 2 business days I would see a credit. Then you send me an email stating 7-10 bus day. and according to my email from the 19th. the day the credit was supposedly issued. I will received the first week in June. Your practices are faulty. This will end when I see the Money.
P.S.
This complaint did not happen over night. This was a period of Months. Your customer Service Department are the most Unprofessional, Inexperienced People I have ever encountered. They think they have to power of God. You need to investigate Why I.. MRS[redacted] even went to this length.. You have some real issues among your management team. You really need to understand how many times I have reach out and spoke to your people. Fix it. When I spoke with your rep last week, (what happened). They LIED.....

sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif; font-weight: inherit; font-style: inherit; border: 0px;">Thank you for reaching out to us and bringing this matter to our attention. We would like to address Mr. [redacted] concerns. It should be noted that Online City Tickets is a secondary marketplace, this means we are not affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holders.
 
When Mr. [redacted] selected tickets and navigated to our checkout page, he was required to agree to our terms and conditions—visible in a text box—and presented with the message in bold “All sales are final.” At this point, Mr. [redacted] was also presented with the message “I agree to the sales terms and conditions listed above,” and a check box that needed to be selected in order to continue with checkout. Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message “All sales are final. All prices are listed in US Dollars (USD).”
 
Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.
 
Though Mr. [redacted] requests his order be canceled, we are unable to do so. We have attempted to reach out to Mr. [redacted] to discuss this matter but have been unsuccessful in contacting him. If he has any additional concerns he would like to discuss with a manager, we encourage him to contact our customer service. At this time, we consider this matter closed.
 
Regards,
 
Online City Tickets

Thank you for your response regarding this matter. Online City Tickets maintains the transparency of our website fully allows customers to review all pertinent order details prior to checkout.As we have previously stated, we hold no affiliation with any venue or box office and it is clearly stated on our website, “We are a resale marketplace. Prices may exceed face value. This site is not owned by any venue.” Prior to placing their order, our customer agreed to our sales terms and conditions and selected a check box that stated, “I agree to the sales terms and conditions listed above. I understand that I am not purchasing directly from the venue box office and that tickets may be above face value.”We have previously stated that prior to receiving this claim our customer has filed a dispute with their credit card regarding this transaction. While this dispute remains open, we are unable to discuss any resolution to the matter. If our customer has any further questions regarding this dispute or its process, we encourage them to contact the financial institution with which it was filed. As it presently stands, we consider this matter closed.Regards,Online City Tickets

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for reaching out to us and bringing this matter to our attention. We take the customer experience seriously here at Online City Tickets and would like to take the time to address Mrs. [redacted] concerns. It should be noted that Online City Tickets is an online resale marketplace, which...

means we do not own or generate tickets—instead, we merely facilitate transactions between ticket Buyer’s and ticket sellers. This fact is noted on every ticket and checkout page and at the top of our homepage with the statement: “We are a resale marketplace. Prices may exceed face value. This site is not owned by any venue.”In regards to Mrs. [redacted]’ claim that the order total for 4 tickets was actually the amount of the price per ticket, it should be noted that when Mr. [redacted] selected their tickets, they were taken to our checkout page. From there, they were directed to review the itemized order breakdown, which clearly displayed the price per ticket, all fees, and the total price in bolded text. Then, Mr. [redacted] was directed to review our terms and conditions—visible in a text box below this order total—and presented with the bolded message “All sales are final.” At this point, Mr. [redacted] was also presented with the message “I agree to the sales terms and conditions. I have reviewed the Order Summary above,"" and a check box that he needed to click to continue with checkout. Below this check-box, another message was displayed that read: “By clicking ‘Place Order’, your credit card will be charged this amount, which includes ticket, service, and delivery fees.” This notice was followed by a button labeled “Place Order.” By checking this box, Mrs. [redacted] signified their acknowledgement of the total price, our sales terms and completed his order. As a secondary marketplace, Online City Tickets is not directly affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holders. Since customers are purchasing tickets owned and listed by individual resellers, we must ensure our policies are fair to both parties. This means that we are unable to offer refunds and must enforce an “all sales are final” policy—a standard throughout the industry. We have been in constant contact with Mrs. [redacted] regarding this issue, but have been unable to reach an amicable resolution. While our management team is available to handle any additional concerns that Mrs. [redacted] may have, we consider this matter closed.Regards,OnlineCityTickets

Quick and easy to use the site, my only gripe is that of the administration cost just a little excessive! for me that is.

Thank you. Easiest experience I've ever had purchasing tickets. Arrived today.

Thank you for reaching out to us in reference to the concerns of Ms. [redacted]. We appreciate the opportunity to address this matter. Online City Tickets operates on the secondary market which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and...

ticket sellers. To this end, we are committed to providing the best possible customer service and maintaining a simple checkout process. As Ms. [redacted] has noted, all orders placed through Online City Tickets are fully protected by our 100% Money Back Guarantee. As stated in several locations throughout our website, this guarantee ensures that Ms. [redacted]’s tickets will be valid and authentic, and that they will arrive before the event. This guarantee also ensures that her transaction will be secure, and that she will receive excellent customer service upon inquiry. This guarantee, however, does not provide for cancellation of an order upon request due to the fact that Ms. [redacted] agreed to place her order under our sales terms and conditions, and we have an agreement with the sellers to provide tickets as requested. When Ms. [redacted] navigated our website and chose a listing for two tickets for Wicked, she continued to our Checkout page where we displayed an itemized breakdown of all ticket and pricing details, including her total charge of $625.69 in bold. Directly below this information, we outlined our guarantee which stated, “Your tickets will: Arrive in time for the event; Be real, legitimate tickets valid for entry; Be the ones you ordered or better seats.” After Ms. [redacted] input all necessary billing and shipping information, she was shown a complete list of our sales terms and conditions, as well as the bold statement, “All sales are final. All prices are listed in US Dollars (USD).” This “all sales are final” policy is a standard throughout the industry. Finally, Ms. [redacted] selected a check box that signified her agreement to the sales terms and conditions and placed her order.When Ms. [redacted] contacted us on 2/7/2017 we clarified why we were unable to cancel her order. In addition to her agreeing to our sales terms, the "all sales are final" policy is in place since customers are purchasing tickets owned and listed by individual sellers. As a result, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Prior to receiving this claim, our customer service agents sufficiently addressed Ms. [redacted]'s concerns. Ms. [redacted] placed her order on 2/6/2017 and received her tickets in the mail on 2/9/2017 for her event that is scheduled to take place on 5/7/2017. As our terms and conditions and all pertinent order details were displayed prior to checkout, we consider this matter closed. If Ms. [redacted] has any additional questions regarding her order, we encourage her to contact our customer service department.Regards,Online City Tickets

Site was easy to use, and I received my tickets quickly.

Thank you for reaching out in reference to the concerns of Ms. [redacted]. We appreciate the chance to address this matter. Online City Tickets operates on the secondary market, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket...

sellers. To this end, we are committed to providing the best possible customer service and maintaining a simple purchasing process.Ms. [redacted] has indicated that she was provided misleading information regarding her tickets, though this is incorrect. It should be noted that no order can be placed without the customer having been told all pricing and ticket information prior to purchase. Ms. [redacted] stated that the seats she ordered with the sales agent over the phone were not what she requested. However, our records verify that the sales agent that placed this order on behalf of Ms. [redacted] discussed with her a range of tickets listed on our site by sellers based on their available inventory based on her price range and seating preferences. The sales agent discussed and reiterated the order details to which Ms. [redacted] agreed to prior to placing the order. Additionally, our sales terms and conditions were divulged to Ms. [redacted] which included the “all sales are final” policy—a standard throughout the industry. Since we operate on the live market, the availability and prices of tickets frequently change, as is the case for any live market.When Ms. [redacted]’s order was placed on 2/2/2017 she was simply informed of the seating availability in regards to our site at this time. As Ms. [redacted] verbally agreed to her ticket selection and our sales terms and conditions, including our “all sales are final” policy, we consider this matter closed. If Ms. [redacted] has any additional questions regarding her order, we encourage her to reach out to our customer service department. Regards,Online City Tickets

Initial Business Response /* (1000, 5, 2014/10/24) */
RE: [redacted]
Case #: XXXXXXXX

To Whom It [redacted] Concern:

Thank you for bringing this matter to our attention. We take customer service very seriously and would like to take the time to address [redacted]'s concerns....

To start, OnlineCityTickets.com is not the merchant of record for this transaction. OnlineCityTickets.com is an online exchange, which facilitates transactions between ticket buyers and sellers. OnlineCityTickets.com does not own or possess any tickets. When [redacted] placed his order from his computer at the website, OnlineCityTickets.com, he was prompted to review his order and accept that website's terms and conditions before his order was complete. These terms and conditions are attached as a PDF. The website terms and conditions were available to [redacted] as a scroll box during the checkout process and as a link on each page of the site. If [redacted] did not click on the "yes" button on the checkout page that asks "Have you read and do you agree to our terms and policies," the software would have removed his from the checkout page and he would not have been able to go on to complete his order. [redacted] chose to comply with the terms before sending his final order for processing.

[redacted] received his authentic print-at-home tickets on 10/21/14 via Fedex tracking number [redacted] We have attached our policies and you can see clearly labeled on every page of OnlineCityTickets.com that we are not a primary source for event tickets. [redacted] was educated to the fact OnlineCityTickets.com is neither a primary sale box office nor the venue. [redacted]'s freely-chosen acceptance of the terms and conditions indicates that he did make a conscious and educated decision to purchase tickets.
All fees are disclosed at checkout in multiple locations on the page once the customer has chosen their desired delivery method. I have attached a screen shot of a similar set of tickets to what [redacted] ordered for the same event. In the red rectangles are the locations all the fees are totaled and relayed to the customer. The yellow arrow points to the box that [redacted] had to check to agree to our terms and policies right before placing the order. This box is located right next to the second instance of the order total. We have also attached our policies.
Thanks,
OnlineCityTickets

Complaint: [redacted]
This business is unfairly conducting business, to the detriment of the consumer.  We thought we were buying concert tickets directly through the venue (because when we googled it, it was the first website that came up).  We bought tickets, for more than 3X the face value.  We realized our mistake and requested to cancel the order.  Keep in mind, the concert was 3 months away.  The company just throws the fine print at you.  The company has the ability to withhold the goods, as during the dispute, they disabled the link to the tickets.  The company refusing to cancel an order given that the product was not delivered (the concert is 2 months away still), is not right.  How is it right that a company can hide behind small print- that is what their response will be and continue to be.    
Sincerely,
[redacted]

This was super easy. The screens were uncluttered so there was no confusion about what you were choosing.

I bought the tickets online, downloaded to my computer, and printed them out with no problems.

Thank you for reaching out to us. At Online City Tickets, we value our customers and would like to take the time to address Ms. [redacted] concerns. It should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate...

transactions between ticket buyers and ticket sellers. Ms. [redacted] placed her order on 1/20/2017 at 1:07 PM CST, her order was immediately confirmed by the seller and Ms. [redacted] received an order confirmation email shortly thereafter. Our records verify that an email was delivered to the address on file regarding the shipment of Ms. [redacted] tickets. This email sent on 1/20/2017 at 1:15 PM CST included the UPS Tracking number of [redacted] though Ms. [redacted] has indicated otherwise. This tracking information confirms that Ms. [redacted] valid tickets were delivered, and signed for, on 1/24/2017 to the requested shipping address. Per our sales terms and conditions, which Ms. [redacted] agreed to at the time of purchase, state, “We are not responsible for lost, stolen, damaged or destroyed tickets and are under no obligation, and, in many instances, are not able, to replace the tickets.” As Ms. [redacted] tickets were delivered and signed for, we have fully adhered to our guarantee and sales terms. Ms. [redacted] tickets were delivered on 1/24/2017 though she first contacted us on 4/24/2017 via email and telephone to discuss her order. At this time, our customer service agent discussed the option of a reissue request. This resolution was offered as a courtesy with no guarantee that the seller would be able to fulfill this request. After contacting the seller, they notified us that they would be unable to fulfill this request. As a secondary marketplace that has no affiliation with the primary issuer of the tickets, we clarify to customers that any reissue request is done as a courtesy appeal to the seller to explore the possibilities. As Ms. [redacted] tickets were delivered and signed for on 1/24/2017 prior to her event, we have fulfilled out 100% Money Back Guarantee. Additionally, we attempted to get the tickets reissued in the interest of customer service. Prior to receiving this claim we thoroughly discussed this matter with Ms. [redacted]. As we have addressed all of her concerns, we consider this matter closed. If Ms. [redacted] has any additional questions regarding her order, we encourage contacting our customer service department to assist. Regards,Online City Tickets

I ordered Tuesday and get the email on Wednesday.

I did receive my tickets, ordering the afternoon before and receiving them the day of the show, although I was quite anxious after reading online reviews. From time of order to receipt of tickets was roughly 18 hours, which in a digital world is ridiculous. I initiated online chats to ask about order 6 hours after order, and was never connected. I also was not aware that "seller" had to approve my "offer" before receiving tickets, as this message showed after I submitted payment. This of course makes no sense, as I saw and agreed to seller's listed price. Fees are exorbitant, for the quality of service and no real protections for those seeking tickets, if other reviewers are accurately stating their experiences.

I did get my tickets, at the agreed upon price, so I cannot say I did not successfully conclude my business, unless I find tickets are fraudulent or my credit card sees additional charges. I'm neutral at this point.

Complaint: 12117881
I am rejecting this response because: As a customer, based once the extreme increase in price was revealed I immediately (less than 30 seconds) concatced the company and spoke with 3 levels of supervision to explain the desire cancel. Based on the price gouting and the desire for money, this company refused accept my cancellation and at one part of the conversation even  sugessted that I scalp the tickets myself to recoup my exorbitant charges. Onlinecitytickets is scam with no other purpose than to take advantage of consumers who may miss their version of explanations and fine print. Consumers have no recourse in their world of internet sales! If a consumer wishes to cancel an order, especially immediately, it should be the consumers right. A total scam!
Sincerely,
[redacted]