Online City Tickets

handling fees too high also they was a fee to print tickets. I have many tickets on line but have never been charged these high fees

I was happy with my service. I received my tickets only a day after I was told I would receive them. Not too bad.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Fast, simple, downloaded my tickets and printed them out. DONE, HAPPY. Now I get to wait 11 months until the concert, oh well.

awesome

"Helvetica Neue", Helvetica, Arial, sans-serif; font-weight: inherit; font-style: inherit; border: 0px;">Thank you for reaching out to us. At Online City Tickets, we value our customers and would like to take the time to address Mr. [redacted] concerns. It should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers.
 
Mr. [redacted] stated his delivery date was 11/17; to this we would like to provide clarification. Mr. [redacted] received an email on 11/17 stating that his tickets were being shipped and was provided [redacted] as the tracking number to view the tracking details. This information informed Mr. [redacted] that his tickets were to be delivered on 11/18, not 11/17 as Mr. [redacted] indicated. As Mr. [redacted] stated, [redacted] attempted to deliver his package on 11/18.
 
However, we informed Mr. [redacted] that we would reach out the seller and request the tickets be reissued. At this time Mr. [redacted] was notified that this was simply a request, not a guarantee. As Online City Tickets does not own or generate tickets any reissue requests are dependent upon the primary market.
 
The seller was able to reissue Mr. [redacted] tickets and they were delivered via email prior to Mr. [redacted] event. As Mr. [redacted] received his tickets prior to receiving this complaint, we consider this matter closed. We encourage Mr. [redacted] to contact our customer service with any additional concerns he may have.
 
Regards,
 
Online City Tickets

We bought tickets from this company because there's a 100% money back guarantee, and there is also a guarantee that the tickets will arrive before event.

It turned out that, in my case, the seller didn't ship my tickets until the night before the event on Saturday at 2PM. The tickets didn't arrive in time and we lost $375. I called up customer service the night before and asked them to cancel my order but they didn't give any option for me but to wait until the ticket was shipped by the seller. The seller ended up shipping the ticket really late and my tickets didn't arrive in time. This company doesn't allow any refund which is only explained after you purchase the ticket. So I was fooled with the 100% money guarantee promise on the front page of the website.

Thank you for reaching out to us. At Online City Tickets, we value our customer and would like to take the time to address Ms. [redacted] concerns. It should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we...

merely facilitate transactions between ticket buyers and ticket sellers. Directly on our website it states: "We are a resale marketplace, not a box office or venue. Ticket prices may exceed face value. This site is not owned by any venue or box office." When Ms. [redacted] selected tickets and was taken to our checkout page, she was directed to review her itemized order breakdown, which clearly displayed all fees, the price per ticket, and the total price in bolded text. Ms. [redacted] was required to agree to our terms and conditions—visible in a text box below this order total—and presented with the bolded message “All sales are final.” At this point, Ms. [redacted] was also presented with the message “I agree to the sales terms and conditions above,” and a check box that needed to be selected in order to continue with checkout. During this process, Ms. [redacted] saw an even more in-depth order summary that displayed the number and prices of her tickets, delivery and service fees, and the total charge. Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message “All sales are final. All prices are listed in US Dollars (USD).” Online City Tickets has been in contact with Ms. [redacted], and both parties have found an amicable resolution. As such, we consider this matter resolved, and hope that Ms. [redacted] will consider Online City Tickets for her future event ticket needs. If Ms. [redacted] has any further questions or concerns regarding this or any other order, we welcome her to contact a member of our customer service team. Regards,Online City Tickets

I had a great experience using Online City Tickets when purchasing [redacted] tickets. I received the E tickets immediately. I'm very happy and satisfied with their service / website. I will use them again for future purchases.

"Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif; font-weight: inherit; font-style: inherit; border: 1pt none windowtext;">Thank you for reaching out to us and bringing this matter to our attention. At Online City Tickets, we value our customers and would like to take the time to address Ms. [redacted] concerns. It should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. 
With regard to Ms. [redacted] statement that her tickets were priced above the primary-market, or "face value," it should be noted that this is a common occurrence on the secondary market. All prices on our site are set at the discretion of the individual ticket sellers based on their assessments of changing factors, such as customer demand. This fact is noted multiple times throughout the checkout process and featured prominently on our homepage with the large-print statement: “We are a resale marketplace. Prices may exceed face value. This site is not owned by any venue.” Since customers are purchasing tickets owned and listed by individual resellers, we must ensure our policies are fair to both parties. This means that we are unable to offer refunds and must enforce an “all sales are final” policy—a standard throughout the industry.
As Ms. [redacted] has received her valid tickets prior to the event taking place on October 28, 2016, we have fulfilled our 100% Money Back Guarantee. Additionally, we have discussed this matter with Ms. [redacted] in detail by phone, at which time she has indicated that she would not like to discuss this matter further. If she has any further questions or concerns, we encourage Ms. [redacted] to reach out to a member of our customer service team. As it presently stands, we consider this matter closed.
Regards,
Online City Tickets

It was very easy but wish we got the tickets before March

Ms. [redacted] claims she was deceived into believing our website was the venue. This is not the case. When Ms. [redacted] went to our website it clearly states that we are a resale marketplace and not the venue. We have attached a screenshot of the homepage.
As stated in our previous response, Ms. [redacted] was made aware of this fact before the order is placed. We are not able to provide Ms. [redacted] her desired resolution as it would be outside the scope of our sales terms and conditions that Ms. [redacted] agreed to prior to placing the order. If Ms. [redacted] would like to discuss the resolution that we have offered as a courtesy, we welcome her to reach out to us. (San Diego Homepage.PNG)

Thank you for reaching out to us and bringing this matter to our attention. We take the customer experience...

seriously here at Online City Tickets and would like to take the time to address Ms. [redacted] concerns. It should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. This fact is noted on every ticket and checkout page and at the top of our homepage with the statement: “We are a resale marketplace. Prices may exceed face value. This site is not owned by any venue.”
When Ms. [redacted] selected tickets and was taken to our checkout page, they were directed to review their itemized order breakdown, which clearly displayed all fees, the price per ticket, and the total price in bolded text. Ms. [redacted] was then directed to review our terms and conditions—visible in a text box below this order total—and presented with the bolded message “All sales are final.” At this point, Ms. [redacted] was also presented with the message “I agree to the sales terms and conditions above,” and a check box that needed to be selected in order to continue with checkout. After checking the box and clicking “Review Order” they are taken to the checkout page which features an even more in-depth order summary that displays the number and prices of their tickets, delivery and service fees, and the total charge.
Online City Tickets backs customer purchases by our 100% Money Back guarantee that ensures that the tickets they purchase will be authentic and valid for entry, as well as a timely delivery of their tickets in time for the event. Typically customers do receive tickets within a few day of the purchase. However this is not always the case, as some sellers have not physically received them at that time. When a seller does not yet have the tickets in their possession they are required to provide an expected day they will receive them, an “in hand date”, and are required to disclose this to the customer at check out. In regards to Ms. [redacted] order, the tickets she selected had an in hand date of 05/03/16. Tickets are 100% transferable, and our Money Back Guarantee ensures there won't be any issues gaining entry into the event with tickets purchased from us or your money back.
Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process—from a notice on every ticket page to a sales terms statement displayed at checkout with the message “All sales are final. All prices are listed in US Dollars (USD).” Additionally, all sellers on our site are notified as soon as an order for their tickets is placed, which means we are unable to cancel orders or offer refunds. 
We have been in contact with Ms. [redacted] regarding this issue, but have been unable to reach an amicable resolution. While our management team is available to handle any additional concerns that Ms. [redacted] may have, we consider this matter closed.
Regards,
OnlineCityTickets

Positive experience !!

Unsure how to download tickets

This company is the ABSOLUTE WORST. Do NOT deal with them.

Thank you for reaching out to us regarding this issue. At Online City Tickets, we value our customer and appreciate the opportunity to address her concerns. It should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we...

merely facilitate transactions between ticket buyers and ticket sellers. This practice is disclosed and made transparent throughout our website and the order process. And, because customers are purchasing tickets owned and listed by individual resellers, we must ensure our policies are fair to both parties. This means that we are unable to offer refunds and must enforce an “all sales are final” policy—a standard throughout the industry. This policy is described in detail in our Sales Terms and Conditions. During checkout, our sales agents require that a customer verbally agree to these sales terms and conditions.Online City Tickets has reached out to Ms. [redacted] and provided a resolution that was amicable to both parties. As such, we consider this matter resolved. If Ms. [redacted] has any further questions or concerns regarding this or any other order, we encourage her to contact a member of our customer service team.Regards,Online City Tickets

Easy!

It's my first time buying concert ticket online and it's super fast! I got my ticket right away and it's super straight forward!

excellent service thanks