Online City Tickets

Complaint: [redacted]
I am rejecting this response because it does not address the continuing deception that we faced, which is still a problem. If Online City Tickets wants to run an honest business, it should reveal the face value of the tickets. The company claims it cannot do this because it is an "intermediary." That is baloney. It could easily require sellers to disclose the face value.
Sincerely,
[redacted]

Thank you for reaching out to us. At Online City Tickets, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely...

facilitate transactions between ticket buyers and ticket sellers.Although our customer has stated that their tickets were not delivered prior to their event, this is inaccurate. Our customer placed their order on 7/28/2017 at 10:52 PM CST and received their valid tickets to the email address on file at 10:54 PM CST. Our customer later contacted us and the tickets were re-sent the same day at 11:28 PM CST. These tickets were again sent on 7/29/17 at 7:14 AM CST and 8:05 AM CST. Our customer proceeded to download these valid tickets at 9:42 AM CST and 7:52 PM CST prior to their event which has since passed.Due to the nature of our business on the secondary marketplace, Online City Tickets is not affiliated with any artist or venue and do not own inventory; instead, we act as an intermediary between customers and sellers. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry and agreed upon by customers at the time of purchase.Before receiving this claim we thoroughly discussed this matter with our customer to provide clarification. As our customer's valid tickets were delivered and downloaded multiple times prior to their event, we consider this matter closed. Should our customer have any further questions, we welcome them to contact our customer service department so that we may provide assistance.Regards,Online City Tickets

Immediate response with tickets sent.

Easy & Quick. I appreciate their followup to confirm I received the download for the tickets. Excellent.

Thank you

I ordered two $56 seat tickets for [redacted] & Friends Christmas Show in Mesa AZ Dec. 14, 2016. When my credit card bill arrived, it showed a charge of $410.95!!! When I followed up the next day with the company, they said there was not error, the extras fees are service charges. How can this company be allowed to continue to do business in the US?

Complaint: [redacted]
I am rejecting this response because:I want my refund for paying over$40 a ticket and sitting in $15.00 seats!!!! This is rediculious!!!
Sincerely,
Gail [redacted]

Received my tickets by email promptly as expected

This is a little unusual for me to have to wait for my tickets. I'm not sure why I have to wait to receive them. This is all I have received.
Order Confirmed
Your tickets are estimated to ship on or before 07/15/2017. We are monitoring your order and will alert you when the seller ships your tickets. There is no further action required from you at this time.
Payment
[redacted]

Ordering was easy and follow up emails were appreciated. I got my tickets when they said I would get them.

Thank you for reaching out to us. At Online City Tickets, we value our customers and would like to take the time to address Ms. [redacted] concerns. It should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate...

transactions between ticket buyers and ticket sellers. Though Ms. [redacted] has filed this claim, our records verify that Mr. [redacted] placed this order over the telephone. Ms. [redacted] has stated that they were not made aware of when they could expect their tickets until after the order was placed; this should be noted as inaccurate. During the conversation with Mr. [redacted], our agent explained that he could expect his tickets in July of 2017 to which Mr. [redacted] expressed understanding. Our agent specified that Mr. [redacted] would receive an email roughly one week before the event. As a secondary marketplace, Online City Tickets does not own tickets therefore does not set or control the delivery date of tickets. Instead, this date is set by the individual seller of the tickets and is dependent upon the primary issuer of the tickets, with which Online City Tickets has no affiliation.  It is common, however, for tickets to be delivered before this specified date. Ms. [redacted] stated that she was told tickets were nearly sold out for this event though this is inaccurate. During the phone call with Mr. [redacted], our agent described what tickets were available on Online City Tickets and made no reference to the availability of tickets on the primary market. With regard to Ms. [redacted] concerns about tickets being available before the primary market released tickets to the general public, we would like to provide clarification. Tickets on the secondary market may become available to purchase prior to the primary market due to a number of possibilities; for instance, sellers may be season ticket holders or subscribers. Additionally, arrangements parties may have with box offices, venues, promoters, artists, or teams allow sellers to know in advance the location of which they will acquire tickets. All orders placed through Online City Tickets are fully protected by our 100% Money Back Guarantee. As stated throughout our website, this guarantee ensures that customer’s tickets will be valid delivered prior to their event.As Mr. [redacted] was notified of the expected delivery date prior to placing his order, we consider this matter closed. Should Mr. or Ms. [redacted] have additional concerns regarding this order, we encourage them to contact us directly. Regards, Online City Tickets

The process for purchasing tickets was a breeze. I did not like that the two tickets I purchased are not next to one anither. The purchase for our 44th wedding anniversary; now I am not sure that I will enjoy it with someone else sitting between my spouse and I. Oh well; live and learn.

Easy and smooth transaction.

I have found this wonderful website to be the best ever!! We have used it for several [redacted] basketball games - and tickets are SO hard to come by! We will continue to use this website. Thank you, thank you, thank you!!!

It was an easy process though I would have preferred the option to have our tickets sent by mail. I have received confirmation of buying the concert tickets though they will not be sent until 5/25/2017. This causes an extra awareness of emails to look through so as not to miss them.

Complaint: [redacted]I have spoken to Online City Tickets and was guaranteed a refund of $490.52 (the amount I paid) within 3-5 business days.I will consider this matter resolved on or before close of business 3/5/17 when the amount has been refunded in full.
Sincerely,
[redacted]

Quick, easy, more expensive.

Fast and simple process

It's ok but the tickets are expensive and not guarantee. The only thing that I don't like it's that we have the tickets only fee days before the show

Thank you for your response regarding this matter. Due to the nature of this matter, we have reached out to Ms[redacted]p and provided a resolution to this matter that is amicable to both parties. This was done in the interest of customer service. As such, this matter has been resolved, and we encourage Ms[redacted] to reach out to our customer service team if she has any further questions or concerns.
Regards,
Online City Tickets