Onyx

Complaint: [redacted] I am rejecting this response because: In reference to case ID [redacted] , we still have yet to receive a full refund We have only been refunded for the stereo, $and $ We are still due for the following items below: Item: [redacted] Item: [redacted] Item: [redacted] I was sent n email stating these items were cancelled on Apr and we would receive a refund within 3-business daysThis email I have forwarded to you Please call me with any questions at [redacted] and I truly appreciate your assistance in this matterSincerely, Regards, [redacted] ***

I ordered a full set of rims and tires as well as TPMS sensorsTook over weeks to receive my orderWhen they finally arrived I had them installed only to find out they installed the wrong sensors in my wheelsWhen I called to ask about it, they gave me the run around as if I was wrong about the sensors not workingAfter a few visits to tire shops with the same results, they finally called the manufacture and found out the wrong sensors were installedThey offered to send some replacements and pay the cost to have them replacedI had the sensors switched out (which costed $154) , shipped back the original TPMS and emailed the invoice to carid.comA couple weeks passed with no conformation and I call to check on the status of my refundI was told that all I was approved for reimbursement was $out of the $I paid to correct their mistakeIt's not a good business practice not to fully right a wrongBeware of the "policies" because they will not make you aware of them prior to agreeing to "right a wrong"

I bought a pair of running boards from carid the 1st set came thru with the wrong brackets, had to send back the 2nd set came thru and I took to my dealer for installationwhen they told me they were done they had found dents in the chrome on the passenger side, The box had no dents in it or creases, we were pretty sure this happened in their warehouse with some sort of machinery, the dents were strategically placed one in the middle and the other at the top and bottomI e-mailed carid and they responded that they would give me 25$ credit, the boards are 363$ that was a slap in the face, I e-mailed back that 100$ in credit would do, they responded that their was nothing they could do

CARiD's price match policy is as follows: We'll match prices listed from any competitor's website or other reputable sourceThere's no rush either; if you find your product listed for less within one year of purchase, we'll refund the difference.There are a few important things to keep in mind:Price match cannot be combined with other promotional offersPrice match doesn't include applicable sales tax for NJ residentsSome exclusions do applyErroneous price listingsSales or Promotional OffersLiquidationsItems from auction sites or membership clubsEmployee discountsWheels and TiresIt can also be found here: [redacted] Unfortunately the time of the request to price match there were a ton of sales for Cyber MondayOur assumption (without knowing the time the client called in or having an order on file) is that the price match was denied due to there being a Sale or Promotional offer on the competitors site Outside of that there should have been no reason for us to have denied the original request

I ordered a hood from CarID.com when I conducted the purchase I followed up a few days later and the representative informed me that it was on its way and that when it arrived that I should check it for damages before accepting it from the carrierSo I did, I was able to find damages on the hood, it had air bubbles in the paint so I returned it with the carrierWhen I called back the representative told me that I was not going to receive any money back nor a replacement because the carrier marked the delivery as "rejected"Then they said they would have a manager call me back to resolve the issue, it has been over a week with countless call and I still am waiting for a manager to call and resolve the issueAll I want is a replacement hood with quality finish and no damages

I have been notified that my wheels can be returned Thank you

Please google Carid for actual reviews They are terribleI was charged $for super small Lloyd mat samples over months agoI have since received four packages with a fifth one on its way and if he samples I requested I only have I have several times asked for my money back but they refuse and promise to send another package with yet again the wrong item Other online companies do not charge for samples and I guess that should have been my first clue Customer service is non existent

I apologize for the inconvenience, as of 8/3/we have refunded a total of $ with transaction [redacted] and rel="nofollow" class="text bold" target="_blank" [redacted]

WORSE CUSTOMER SERVICE EVERDO NOT PURCHASE RIMS FROM THIS COMPANYI RECEIVED A BAD RIM AND MONTHS LATER NOT RESOLVED.I'VE BEEN LIED TO SO MANY TIMESOFFERED TO PAY FOR THE RIM, CANNOT GET A STRIGHT ANSWER FROM ANYONECONTACTED THE Revdex.com FOR HELPSO EASY TO RESOLVE, BUT CAN'T GET A STRIGHT ANSWERTHE COMPANY IS WORSE THAN A CABLE COMPANYDON'T DO IT!!!!!!!!!!!!!!!!!!!!! BUY FROM A DEALER

On 7/we contacted the Cx to advise that per manufacture the bumper will fit but will need minor adjustmentsPlease keep in mind that if you are buying an after market item, it may not be a perfect fit but with adjustments it can fitWe did confirm per the vehicle identification number, the bumper will fit his type of carIt appears the client doesn't want to make the adjustments or spend the cost to fit the bumperI apologize for the inconvenience, but there is no error made on this orderHow would he like to proceed and has the bumper been altered?

His attorney has stated that he will send back tires soon, this is being held up on their endWe have acted accordingly and thus need our item backThe refund check was sent via overnight as wellAt this point they have everything, we must have our items back as soon as possibleThe Attorney was instructed of the urgencyPlease find her email to me:"OKThank you for your responseI don't think Mr [redacted] mailed theitems todayI was in a meeting all afternoon and couldn't pass on yourresponseI will instruct him to get this done ASAPI know he has to schedulea pick up because he can't pack and lift the boxes himself

[redacted] We have a clearly stated return policy of daysRegardless of error, this order is almost a year outHad we been notified in a reasonable time frame, we would have had no problem taking this back for a refunddays is an extremely reasonable amount of time to notify us of any issuesThe first time the client contacted us after purchase was on August 11thmonths laterWe are unable to return the item for a refund Below is our return policy as stated on our websiteIf you are not 100% satisfied with your purchase, we will be happy to accept a return for a refund or exchange on products in new/unused condition within days of deliveryThere are a few important things to keep in mind: Items must be in new condition and in the original packaging (please do not assemble, install, or modify the product in any way)For orders delivered within the continental US where reason for return isn't a result of a CARiD error, the cost of the initial shipping charge and a return fee will be deducted from your refundA prepaid shipping label(s) will be providedThe flat fee for each item being returned can be found in the chart below: Retail cost of the item Per Item Return Fee Less than $$From $25.00-$$From $50.00-$$More than $$Freight, international & non-continental US returns are accepted, however coordination of return shipping is the responsibility of the clientIn the event an error is made by CARiD, a return shipping label will be providedThe few exceptions for items that cannot be returned include: Items Marked "Non-Returnable" (clearly indicated on the product page before placing your order) Personalized Items (custom engraved or embroidered) Wheels and Tires

I will never do business with CarID againThis is the 1st and the last timeI purchased a set of $1,dollar wheels from my Ram Cummins DieselFirst off the wheels took over days to ship outI then received out of wheelsOpened them up in perfect shapeI received my 3rd wheel days laterOpened the box to a marked and scratched wheelCalled in to themThe had to put a authorization for the full price of the wheel on my credit cardI received the new wheel days laterThen it took UPS an additional days to come pick up the damaged wheelThis claim is still open and has not been resolvedI finally got my 4th wheel about days agoAgain I chipped and marked up wheelI called in days agoWas suppose to get a call back within hoursAfter days I finally called backAgain they wanted to put another hold on my credit cardThen the service representative went on to tell me that this is the quality of a $1,set of wheelsShe told me I could have bought a set of $4,dollar wheels and got better qualityReally? My application does not require that expensive of a wheelIf I wanted a chipped, marked, and scratched wheel I would of bought a set of used wheelsNot to mention when you call in you sit on hold for minutes and get to talk for about minutes before they tell you they are going to disconnect the callI asked to talk to someone higher up of why everything is being blamed on the consumerThey said they would have to put a request on and call backNever will I ever buy anything from CarID after this experience

promised me a tracking nothe next morning and days later they told me the tires were out of stock,tried to cancel and they wouldn't ,,,,went through the return process with mt cc company and lost,,,had to pay 2567$ for tires I don't want,they lied screw them,,,,they went out of their way to make this customer happy,,,BEWARE

5/20/ Complaint ID: [redacted] Name: [redacted] Date filed: 5/13/ PO#: [redacted] Item in question: Chrome Mirror Covers Total Cost: $with no shipping charges [redacted] , Mr [redacted] did received the Right Passenger Side Mirror Covers in errorI sincerely apologized for the error Our office contacted the manufacturer and they have agreed to accept the item backWe sent Mr [redacted] the Return Merchandise Authorization Form as well as the Return Shipping LabelIt was received on 5/19/signed by [redacted] at the manufactures office I am expecting a refund within the next few days to Mr.***I believe this will resolve itself once the refund is completedIf you need to discuss this further, please find my contact details belowHave a great day [redacted] [redacted] Consumer Relations Manager [redacted] ***

Worst online buying experience I have ever hadIt has been days since my order, over hours of phone calls and emails with various customer service personnel/supervisors I am having to cancel the order

The client called in to cancel and was advised we can cancel the tires and refund him but the rims are in productionWe recently receive notification that the client has a potential pre arb with his credit card regarding this orderThis order was placed and clients are advised that these orders are non-cancellable, however, we agreed to refund the tires as an exception

The client received his wheels on 5/(yesterday) This date marks delivery on the 12th business day after the date of orderTo address the client's statement regarding his email correspondence please view the email trail belowPlease note it starts with the most recent email and works backwards: Apr 2016, 11:AM From: [redacted] To: [redacted] Subject: Re: Shipment date { [redacted] } Thank you, as you can imagine that I am not happy with your response regarding cancelling this purchase I hope and pray that when all is said and one I worried about nothing and will be pleased Again on this day, I am not happy with your business.company, However under the circumstances, I will appreciate anything you (he company) can do or will do to make this transaction smoother and ensure that I will be glad that I spent my hard money with company and that I can gladly direct others to your company Again thank you have a great daySincerely [redacted] Apr 2016, 11:AM Subject: RE: Shipment date To: [redacted] Dear [redacted] , Thank you for getting back to meI understand your frustration, but unfortunately, the order cannot be cancelledIt was already submitted with the manufacturerThank you Apr 2016, 11:AM From: [redacted] To: [redacted] Subject: Re: Shipment date { [redacted] } Thank you for your response to my e-mail, Unfortunately, I was not told that before purchasing, it would have been a deciding factor and I would not have been surprised Once again thank you, however, I still would like to know about the possibility of cancelling this orderSincerely [redacted] Apr 2016, 09:AM Subject: RE: Shipment date To: [redacted] Dear [redacted] , Thank you for contacting ***We apologize for the delayThe wheels you ordered are a bestsellerThe shipping date provided is the estimated oneWe'll do our best to ship them as soon as possibleThe rims and tires are shipped from different manufacturersThey need to be delivered to our warehouse first, so we can inspect, mount and balance themYou'll receive them ready to installIf any questions appear, please feel free to contact usHave a good dayApr 2016, 01:PM Thank you for contacting ***'s Customer Experience Team! This e-mail is to confirm we have received your inquiryOne of our dedicated Customer Experience Agents will contact you within hours to provide you with the information you requestedWe thank you for your patience and assure you we are working diligently to answer your request as soon as possibleThank you again for choosing ***.com! Apr 2016, 01:PM From: [redacted] - [redacted] To: [redacted] Subject: Shipment date I am not very happy after receiving this emailI was told when I placed the order that I could expect my merchandise within ten to fifteen business daysNow I received the attached email that my items will not be shipped until May 6th 2016! That far exceed the delivery time quoted to me on the phoneWhat is my options at cancelling the wheels purchased so I have opportunity to look elsewhereBy the in comparing the shipment cost to me you are higher than I anticipated but I wanted the item and decided to give your business my supportThank you for giving me the opportunity to express my disappointment Sincerely [redacted] Sent from my iPad

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me In addition, I have attached two photos of [redacted] shipping confirmation for the returned merchandise The wheels and tires were delivered by [redacted] on Friday 7/25/at 10:AM and signed for by [redacted] of* Per company policy, they take 2-business days to inspect the merchandise prior to issuing a refund I expect a full refund of $issued no later than COB on Wednesday 7/30/ Please ensure that this timeline is met since I am currently paying interest for the balance on my credit card Thank you for your prompt response in resolving this matter on my behalf Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI did not yet get a refund of $onto my credit card but look forward to receiving it Regards, [redacted]