Opsgear Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Jesse S***

On April I ordered from Opsgear the Same day I received a shipping confirmationOn my account on Opsgear site it says my order has been fulfilled yet I have not received a tracking number of that orderI have attempted to contact via phone and email several times on May I requested a refund I still have not received products or my refund

I ordered a pair of boots from this establishment on 05/05/I was told I could expect delivery of these boots on 05/12/ When they did not arrive, I looked up the order status on their website, and discovered that they has not shipped the bootsI called to inquire about the problem on 05/13/2017, and was told that they would look into itI looked up the status again a couple of hours after making the call, and it said they had shipped, but there was no tracking number attached to the shipmentI called again regarding the tracking number, and I was told it would be emailed to meIt never wasI gave it another eight daysOn 05/21/2017, I called again regarding the tracking number, and was again told they would email it to meAgain, no email I attempted to call again on 05/26/2017, and I got no answer so I left a message for someone to call meI then went to their place of business to inquire, and even though their hours are listed as to 5, the place was closedI re

Complaint: ***
I am rejecting this response because: I specifically placed the order with UPS GROUND SHIPPING to get it within a specific time frame. You shipped the item, WHICH TOOK & 1/WEEKS TO ARRIVE, via USPS. Your representative's email to me acknowledges and apologizes for this, and if you insist, I can produce screen shots for your records. I did not consent to a downgrade of my shipping option, and because of your mistake, the item didn't arrive when needed. Please do the honorable thing and refund the full amount, including shipping. At each correspondence I wait for days and weeks, but the only way I get you guys to respond to me is through Revdex.com, which is NOT what I would prefer. Maybe I can get a direct number for "Amy" and discuss it further?
Thank you,
*** ***

I placed an order #OG-on 7/8/and my card was charged the following dayWith in two weeks I received one piece of my orderAfter I month I had not received any more of my orderI contacted CS and after several days got a response from "Joshua" that they could ship the rest or cancelI said ship if you can cancel if you cannotNo responseFast forward to 9/1/and another ticket and Joshua responded that they would cancel my order and send a conformationNo mention of any refund and it is 9/6/and still no confirmation emailThis company charged me $and all I got was a single $itemAll I expect is a Refund for unshipped items since they do not seem to even have the products I ordered so they can shipI also have screen caps of me sending questions to which I got no response spanning weeks

Hello ***, I do apologize for the delay in my responseI have been out of the officeAs a had mentioned before we do not have anyone here by the name of ***So the package was not left at our officeI have contacted UPS and I will find out what has happened to the package and you will receive a refund as soon as I locate the packageI will be contacting them again todayI will get this taken care of no later than tomorrow

I ordered about $worth of gear from this websiteI received a confirmation email immediatelyTwo days later I received an email telling me some items were on back order and that I would receive items separatelyTwo days after that I got another email telling me the warehouse has my orderAfter not receiving a shipping confirmation or a tracking number, I decided to email customer serviceOnce again I received an immediate automated response but waited days to hear from Josh who told we via email there was a product delay and my order would ship "soon"When I asked how long soon was a got a vague response and when asking how to cancel my order it was ignoredAfter another week I emailed again and have not received a responseWhat gives? At this point I just want to cancel my order and shop somewhere else

Revdex.com:
They did not communicate to me that it was back ordered until 5-18-by email, over weeks after I placed the order so filing a complaint with BBU worked and I thank you.I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Let me say this firstRevdex.com asked if this involves a criminal act: it does if the company does not return my money or ship the product, because they have taken my money!!
8/18/I ordered a holsterI immediately received an email saying the order was received and would be on the wayThe payment from my bank account was also taken immediatelyAfter about days I sent an email asking for an update/status on the order as I had not received a tracking numberI got a canned email in returnI sent another email and this one I received an apology for not having a tracking number and that it would taken care ofIt was notThere can be no order in process if there is no tracking number and now after weeks there is still no tracking numberI called the business and got an answering machineI left messages and never got a call backI sent more emails and received the canned responsesIt is I my mind fraud if a company takes your money and does not ship the product orderedI

Worst experience of ordering from any company anywhere in all my life First my order was not sent and after weeks I contacted them They had some lame excuse and said they would send it out I wrote immediately informing them I did not want to do business with them and just reimburse me Instead they sent me half of my order, and said they would reimburse me for partial on something they did not have in stock Well, it has been months After multiple emails, no response No order has been sent to complete the remaining portion of my order Horrible service and horrible customer service with no option to directly speak to them

On January 25th, 2016, I ordered an armor plate carrier through their websiteThe total, $116.05, was promptly billed to my card and a confirmation email of my order, oder number ***, was receivedLater that same day I received an email stating my order was preparing to ship, and tracking information would be sent when available
As of Feb, 8th, no updates or information had been received, so I emailed customer service through their online contact us feature, and received a reply that my order would be sent out "right away"On the same day I received an email containing a tracking number, and was informed that my package was " in transit"At that time the tracking number showed my order as awaiting piby UPS
On Feb 22, the tracking number still showed my package as awaiting pickup by UPS, so I again inquired about my order, and promptly received a likely automated email, stating a ticket had been opened, and a link to view the status of, or add to the ticket was pr

Please ship whatever color you have stock in if the black isn't available.
Sincerely,
*** ***

I ordered numerous items from Opsgear in JuneI received two of those items after some timeI attempted to call the company with the listed phone number and only got a voicemailI contacted the company via email and did get an automated responseFinally a subject by the name of Joshua responded back via email and advised that they were having issues with the manufacturerWithout receiving my order after months I asked for a refundOnce again I wasn't able to make contact with the company by phoneAll communication has been done by way of emailI was told that a refund would be done but it would take 7-business daysThis was an email once again by (Joshua)After several weeks there was no refundOnce again I contacted the company by email and asked for my refund and cancellation of my orderI was told by (Joshua) that it would be handled once the billing department came inThere was still no refundI contacted the company again by way of email about my cancellation and

I apologize for the delay in the shipment of your merchandise I have been in communication with the warehouse and, due to a major change in software, there have been some delays Your order is due to ship on Wednesday I can refund your shipping if you would still like to have
your order completed Please advise

Hello ***, I do apologize for the delayI see that you have written in almost timesPlease know that when you copy and paste the same message over and over that does put a delay on the responseYou have been emailed the tracking number last weekWe need to be given opportunity to
answer the messageWe do our best to make sure that all emails and voicemail are answered within hoursI do know that Josh has been in contact with you as to find out if there was a lack in communication on our end will be difficult as we have several of the same messages from youYour order is scheduled to be delivered by 9/29. Tracking number *** Please let me know if there is anything else I can assist you with. Have great day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is mostly satisfactory to meI have received the vest but still currently waiting on the refund check that the business says they are mailingI'll be 100% satisfied if I receive that check
Sincerely,
*** ***

Sold me a bill of goods
It is amazing how much this outfit has invested in marketing and how little they have spent on fulfillment and customer service The slick website and daily email marketing is a sham, they don't have the productWhen you call the number listed on their website, you get a voicemail that promises to call you back within "duty hours." They do not return calls - ever They processed my order for about items and charged by credit card over $1kAfter three weeks, all I had received was a few cans of pepper spray drop shipped from Smith and Wesson They did respond to one of my many emails by creating a "ticket," but despite many more attempts to reach them afterward, there has been zero follto this day - over a month now I have never received a call back or spoken to a real person there I finally had to file a dispute with my credit card to get any justice That dispute is still in process Not sure if these guys are inept, crooked, or bothYou have been warned

At the beginning of the year this company ran a giveaway for a range bagI was emailed that I was the selected email address to win the package in FebruarySince then I have not been able to get much in the way of response about shipping said prizeTickets to support on their site are closed without replyI am including the email transcripts
====
2:PM (minutes ago)
to Joshua
This still hasn't shipped
====
On Thu, Mar 10, at 4:PM, Joshua wrote:
Hi ***,
I do apologize for this inconvenience, this is the first I am seeing of these emails Amy had sent the PO over to the warehouse to ship your bag and we are just trying to locate that now for you We will get you a tracking number as soon as we can
On Thu, Mar at 1:PM , *** wrote:
Okay, last chance to reply before I go to social media and publicly show that you are scamming peopleAre you or are you not going to honor your commitments?
Please ship this to the address indicat

I ordered two products from this company on 16MARThe purchase was confirmed 16MARAlso on 16MARI recieved a "shipping confirmation", but no tracking numberI must note that this order was being shipped to an APO address and delivery confirmation only goes as far as the APO drop point which in this case was Chicago and, under circumstances, would have been shipped on military airlift to the APO locationBy 22MAR2016, I still had not received a shipping/tracking number, which according to Opsgear's own email said "you will receive a tracking number as soon as the order ships", which means that they sent me a shipping confirmation without shipping the itemsI submitted a trouble ticket through their online system and received a FedEx shipping number on 28MARNote, this is now over days after the purchase was madeOn 30MAR2016, I received a confirmation that the package had been delivered to it's destination, which I expected to be an APO drop pointTo m

I ordered my products two weeks ago and only received oneNo other information has been sent about the other ordersI've attempted to contact them several times and no response has been returnedEither give me a refund or send me my products I ordered