Optimal Health Products

February 24, Helvetica,sans-serif;">Revdex.com Serving Delaware Reads Way New Castle, DE Att'n.: [redacted] Regarding: Ms [redacted] : File No [redacted] Dear Ms [redacted] , I am in receipt of the complaint mentioned above and would offer the following in response Ms [redacted] did sign up for the BiodermRX Age Defy and Eye Renew trial on 2/24/I assume her complaint is related to the charges of $and $Ms [redacted] contacted our customer care on 2/21/within the trial period and was advised of the terms and conditions she agreed uponShe was offered multiple discounts which were refused and her account was cancelled with no retention feeShe called a second time asking for a return address and was advised she was welcomed to keep the product free of chargeThe complaint states she wants to get out of the “club membership” but as shown in the notes provided she has already been cancelledFor your information, Ms [redacted] entered the trial program for BiodermRX Age Defy and Eye Renew at our website: http://biodermrx.comThe program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.biodermrx.com/special-offer/v1/order.php), and full details provided in the Terms & ConditionsSee: https://www.biodermrx.com/special-offer/v1/terms.htmDespite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows: The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyoneAll of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancelWe provide a day a week Customer Support Line at 866-975-and we strive to answer all calls within minutes or lessLastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephoneFor your review, we have provided you with a copy of the complete record of our communications with Ms [redacted] It’s very unfortunate that Ms [redacted] feels that she was misledWe strive to provide a great product for healthy living and professional customer service We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call centerUltimately, according to our records, Ms [redacted] was treated responsibly and respectfully by our company and I trust that this response will satisfy all issuesIf you need additional information, please feel free to contact us againBest Regards, [redacted] Optimal Health Products Inc Account information: 02/21/09:58am - [redacted] E- cci to get return addressconfirmed with cust last rep waived her retention fee so she could keep product cust understoodNo refunds offered or required on previous charges to settle accountPreviously cx’d, no changes made as agreed to by customer- [redacted] e 02/21/09:22am - [redacted] F- CCI TO CXDUE TO PRICE OF PRODUCT OFFERED 35% DISC CUST DECLINED, OFFERED A 50% DISC CUST DECLINED, OFFER 65% DISC CUST DECLINEDCustomer agrees to cancel trial and keep product***BIODERM [redacted] NO RETENTION POICY TO APPLY($18.47) retention fee is being waived to settle acctNo refunds offered or required on prev charges to settle acctCx acct as requested by cust.- [redacted] F 02/21/09:58am By [redacted] E - Added Notes02/21/09:22am By [redacted] F - Main Product: BiodermRX Eye Renew Trial was placed on HOLD 02/21/09:22am By [redacted] F - Recurring turned OFF 02/21/09:22am By [redacted] F- Added Notes02/14/06:39am By Lime Light CRM - Order Confirmation process Failed to Post to FiveMarketingReason: The requested domain is disabled02/14/06:39am By Lime Light CRM - CVV2/CVCmatch 02/14/06:39am By Lime Light CRM - No Street Address Match, No Zip Match 02/14/06:39am This order passed the fraud screening check Fraud Id = 02/14/06:39am Order Created

I placed an order, and within week I had not received the productI called to cancel within the day periodNext thing I know I have $charged to my credit cardI call the company and the girl all of sudden can't hear me after I kindly explain what has happenedI provided her my number as she asked in case we were cut offShe hung upI called back again and spoke with a guy (name disclosed again) he could not even find my account or that they shipped me anything, so why is my credit card being chargedThe first girl (Wednesday) said she could not help me and she could not help that I did not receive anything to trySo, they had my account, admitted to charging my card but cant help me and then they can't find my account at all? Fraud.Fraud

May 25, Better Business Bureau Serving Delaware Reads Way New Castle, DE [redacted] Regarding: Ms [redacted] : File No [redacted] Dear Ms [redacted] , I am in receipt of the complaint mentioned above and would offer the following in responseMs [redacted] did sign up for the Natural Cleanse Plus and Garcinia XT trial on 5/5/ I assume her complaint is related to the charges of $4.95, $and $ Ms [redacted] received a full day supply of the Natural Cleanse Plus and months of Garcinia XT when she signed up for the trialWhen we did not hear from Ms [redacted] during the day trial, she was billed for the bottle on Natural Cleanse she received ($59.92) and bottle of Garcinia XT ($78.94)She was then enrolled in the auto ship program which was agreed upon in the terms and conditionsMs [redacted] did not contact us until 5/20/She was reminded of the terms and conditions agreed upon and offered discounts to continue She declined all offers and was canceledMs [redacted] called again on 5/20/ for a refund She claimed the date of order was changed which we do not have the ability to adjust those datesMs [redacted] was only charged for bottle of Garcinia and Cleanse, the second bottle was free of chargeFor your information, Ms [redacted] entered the trial program for Natural Cleanse Plus at our website: http://www.NaturalCleansePlus.com and the Garcinia XT at http://www.buygcxt.com The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & ConditionsSee: http://naturalcleanseplus.com/terms.php, www.buygcxt.com/terms.php Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows: The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyoneAll of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancelWe provide a day a week Customer Support Line at 855-986- and we strive to answer all calls within minutes or lessLastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephoneFor your review, we have provided you with a copy of the complete record of our communications with Ms [redacted] It’s very unfortunate that Ms [redacted] feels that she was misledWe strive to provide a great product for healthy living and professional customer service We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call center Ultimately, according to our records, Ms [redacted] was treated responsibly and respectfully by our company and I trust that this response will satisfy all issues If you need additional information, please feel free to contact us again Best Regards, [redacted] Optimal Health Products Inc ACCOUNT INFORMATION: 05/20/02:46pm - [redacted] - CCI TO GET REFUND CUST SAYS I WENT INTO HER ACCOUNT AND CHANGED HER ORDER DATE,AND I WAS LYING ABOUT THE DATE SHE ORDERED THE PRODUCT AND I EXPLAINED THAT THERE WAS NO WAY FOR ME TO CHANGE ANY OF HER TRANSACTIONS AND I DID NOT CHARGE HER CARD, I OFFERED CUST A 35% DISC AND CUSTDECLINED THEN ASKED FOR SUPAND DARWIN TOOK OVER THE CALLNo refunds offered or required on prev charges to settle acct[redacted] P 05/20/01:15pm - [redacted] - cci to cx informed cust of t/c offered 35-50-75disc declined No refunds offered or required on prev charges to settle acctCX acct as requested by cust 05/20/01:12pm By [redacted] - Main Product: NaturalCleanseRebill was placed on HOLD 05/20/01:12pm By [redacted] - Recurring turned OFF 05/20/01:12pm By [redacted] - Main Product: Garcinia CambogiaXT Rebill was placed on HOLD 05/20/01:12pm By [redacted] - Recurring turned OFF 05/20/04:11am By Lime Light CRM - New Recurring with new order id 05/07/03:25am By Lime Light CRM - Tracking number received from fulfillment 05/07/03:25am By Lime Light CRM - At Cost shipped this order using USPS First Class Mail with a total cost of $ 05/05/01:58pm By Lime Light CRM - Order sent to fulfillmentFulfillment #: 05/05/01:58pm By Lime Light CRM - Order Confirmation process Failed to Post to FiveMarketingReason: Domain wasn't found 05/05/01:58pm By Lime Light CRM - CVV2/CVCmatch 05/05/01:58pm By Lime Light CRM - Street Address and Digit Zip Exact Match 05/05/01:58pm This order passed the fraud screening check Fraud Id = 05/05/01:58pm Order Created

Regarding:Ms [redacted] : File No [redacted] Dear Ms [redacted] ,I am in receipt of the complaint mentioned above and would offer the following in response.Ms [redacted] did sign up the Garcinia CambogiaXT TrialShe signed up for the trial on 4/25/ I assume her complaint is related to the charges of $and $Ms [redacted] received a full day supply of the Garcinia Cambogia XT when she signed up for the trialMs [redacted] did not contact us during the trial and she was billed for bottles in her possession on 5/10/and 6/9/as well as shipped and billed for an additional supply of Garcinia Cambogia XT ($78.94) on 7/9/On 7/21/15, Ms [redacted] did call after these billings had taken place She was reminded of the terms and conditions agreed upon and understood as stated in the notes belowMs [redacted] agreed to a full refund on the most recent shipment as well as a courtesy 35% refund on the June billing All calls are recorded and time stamped.For your information, Ms [redacted] entered the trial program for Garcinia Cambogia XT at our website here: http://www.buygcxt.com The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & ConditionsSee: www.buygcxt.com/terms.php Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancelWe provide a day a week Customer Support Line at 855-986-and we strive to answer all calls within minutes or less.Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone.For your review, we have provided you with a copy of the complete record of ourcommunications with Ms [redacted] .It’s very unfortunate that Ms [redacted] feels that she was misledWestrive to provide a great product for healthy living and professional customerservice We provide a number of ways to cancel a trial membership from our Easy Cancelbutton, to email and Toll-Free call center.Ultimately, according to our records, Ms [redacted] was treated responsibly and respectfullyby our company and I trust that this response will satisfy all issues.If you need additional information, please don’t hesitate to contact usBest Regards,OptimalHealth Products Inc ACCOUNTINFORMATION:08/06/08:57am - [redacted] - CCITO CONFIRM CX AND REFUNDPROVIDED HER WITH TRANSACTION ID NUMBERS FOR REFUND.no refunds offered or required on prev charges to settle acctcx acct asrequested by cust- [redacted] *.08/04/02:38pm - [redacted] *- CEI-wanted to know where refund is, sent customer email explained refunds typicallytake to business days to process back into accountif customer callshandle accordingly– [redacted] *07/21/08:08pm - [redacted] *- ceito cancel but has already been cancelledSent customer email confirmingcancellation.- if customer calls handle accordingly– [redacted] *07/21/02:16pm - [redacted] -added to previous notes because no more roomrefund required by customer tosettle account($$ and applied as agreed to by customerCancelledacct as requested by customer- [redacted] *.07/21/02:15pm - [redacted] - ccito cx due to the charges on her accti reminded her of the t/c she accepted onthe checkout page she understoodshe stated that she never received theproducti tracked the product and it showed that it was received at heraddressi offered her a replacement shipment and I informed her that she wouldbe able to send the july product back for a refund but the other charges she isresponsible fori offered her 35%, 50%, and 75% disc with a date ext and afree shipment she declinedi cx the acct and provided the cx number to the cxaccti informed her of the rma processi offered her 35%, 50%, and 75% refundshe decliendi generated and provided the rma numberi reoffered her thereplacement shipment and she asked if she could keep the last shipment and geta refund on one of the last chargesi spoke with darwin and he informed me todo a full refund on the july charge and a partial on the juneso I offered hera full on the july and a 35% refund on the june she accepted 08/06/08:57am By [redacted] -Added Notes 08/04/02:38pm By [redacted] -Added Notes 07/21/08:08pm By [redacted] -Added Notes 07/21/02:16pm By [redacted] -Added Notes 07/21/02:15pm By [redacted] -Added Notes 07/21/02:08pm By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.07/21/02:08pm By [redacted] -Refunded - $Trans-ID: 273884886707/21/01:56pm By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.07/21/01:56pm By [redacted] -Main Product: Garcinia CambogiaXT Ongoing was placed on HOLD 07/21/01:56pm By [redacted] -Recurring turned OFF 07/21/12:14pm By Sean T - AddedNotes 07/10/03:42am By Lime Light CRM- Tracking number received from fulfillment 07/10/03:42am By Lime Light CRM- At Cost shipped this order using USPS First Class Mail with a total cost of$0.0007/09/02:28am By Lime Light CRM- order sent to fulfillmentFulfillment #: 679648007/09/02:28am By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.07/09/02:28am By Lime Light CRM- Street Address and Digit Zip Exact Match07/09/02:28am Order Created 5/10/01:31am By Lime Light CRM - New Recurring with new order id 338413304/28/05:44am By Lime Light CRM - Tracking numberreceived from fulfillment 04/28/05:44am By Lime Light CRM - At Cost shipped thisorder using USPS First Class Mail with a total cost of $4.9504/25/01:48pm By Lime Light CRM - order sent tofulfillmentFulfillment #: 624408004/25/01:48pm By Lime Light CRM - Revguard postskipped, all products have been configured as exclusions.04/25/01:48pm By Lime Light CRM - Order Confirmationprocess successfully posted to Five9.04/25/01:48pm By Lime Light CRM - CVV2/CVCmatch04/25/01:48pm By Lime Light CRM - Street Address and 5Digit Zip Exact Match04/25/01:48pm - This order passed the fraud screeningcheckFraud Id = 04/25/01:48pm Order Created

October 15, Revdex.com Serving Delaware Reads Way New Castle, DE [redacted] Regarding: Ms ***: File No [redacted] Dear Ms ***, I am in receipt of the complaint mentioned above and would offer the following in response Ms [redacted] did sign up for the Garcinia XT trial on 8/25/I assume her complaint is related to the charges of $and $(USD) Ms [redacted] received a full day supply of the Garcinia XT when she signed up for the trialWhen we did not hear from Ms [redacted] during the day trial, she was billed for the first bottle of Garcinia XT ($78.94) on 9/9/She was never for the second bottle of Garcinia XT Ms [redacted] contacted customer service on 9/9/to state she had not received her productsShe was reminded of the terms and conditions upon which were agreedMs [redacted] would not allow the representative to speak and disconnected the callAll calls are recorded and time stampedAccording to USPS tracking number [redacted] , her products were left with an individual on 9/1/at 1:26pmFor your information, Ms [redacted] entered the trial program for the Garcinia XT at http://www.buygcxt.com The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & ConditionsSee: www.buygcxt.com/terms.php Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows: The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyoneAll of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancelWe provide a day a week Customer Support Line at [redacted] and we strive to answer all calls within minutes or lessLastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephoneIt’s very unfortunate that Ms [redacted] feels that she was misledWe strive to provide a great product for healthy living and professional customer service We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call centerUltimately, according to our records, Ms [redacted] was treated responsibly and respectfully by our company and I trust that this response will satisfy all issuesIf you need additional information, please feel free to contact us again Best Regards, [redacted] Optimal Health Products Inc ACCOUNT INFORMATION: 09/09/08:33am - [redacted] - cci due to never receiving trial products and now being charged I tried to remind her of t/c and after placing the order the products do become her responsibility Cust would not allow me to speak and when I told her she was not eligible for a refund she called me a bunch of bad names and disconnected ‘sent csr report Cxed acct .No refunds offered or required on prev charges to settle acctCX acct as requested by cust.- [redacted] s 09/09/08:29am By [redacted] - Main Product: Garcinia CambogiaXT Rebill was placed on HOLD 09/09/08:29am By [redacted] - Recurring turned OFF 09/09/03:21am By Lime Light CRM - Street Address and Digit Zip Exact Match 09/09/03:21am By Lime Light CRM - New Recurring with new order id 08/27/03:21am By Lime Light CRM - Tracking number received from fulfillment08/27/03:21am By Lime Light CRM - At Cost shipped this order using USPS First Class Mail with a total cost of $08/25/08:11pm By Lime Light CRM - Order Confirmation process Failed to Post to FiveMarketingReason: Domain wasn't found08/25/08:11pm By Lime Light CRM - Order sent to fulfillmentFulfillment #: 08/25/08:11pm By Lime Light CRM API - Added Notes08/25/08:11pm By Lime Light CRM - CVV2/CVCmatch 08/25/08:11pm By Lime Light CRM - Street Address and Digit Zip Exact Match 08/25/08:11pm By Lime Light CRM - This order passed the fraud screening check Fraud Id = 08/25/08:11pm Order Created Responded to on 10/15/by [redacted] ***

February 24, Revdex.com Serving Delaware Reads Way New Castle, DE Att'n.: [redacted] Regarding: Ms [redacted] : File No [redacted] Dear Ms [redacted] , I am in receipt of the complaint mentioned above and would offer the following in response Ms [redacted] did sign up for the Natural Cleanse Plus and Garcinia XT trial on 10/17/I assume her complaint is related to the charges of $4.95, $and $ Ms [redacted] received a full day supply of the Natural Cleanse Plus and months of Garcinia XT when she signed up for the trialWhen we did not hear from Ms [redacted] during the day trial, she was billed for the bottle of Natural Cleanse she received ($59.92) and bottle of Garcinia XT ($78.94)She was then enrolled in the auto ship program which was agreed upon in the terms and conditionsMs [redacted] has not contacted us via the phone but did send an email on 2/23/requesting a refund and was advised for security purposes refunds can only be handled over the phoneShe completed an auto cancel online on 2/19/Ms [redacted] stated that there was always a busy signal when calling but our customer care hours are hours Monday through Friday and 6am-6pm (CST) on the weekendsFor your information, Ms [redacted] entered the trial program for Natural Cleanse Plus at our website: http://www.NaturalCleansePlus.com and the Garcinia XT at http://www.buygcxt.com The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & ConditionsSee: http://naturalcleanseplus.com/terms.php, www.buygcxt.com/terms.php Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows: The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyoneAll of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancelWe provide a day a week Customer Support Line at 855-986-and we strive to answer all calls within minutes or lessLastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephoneFor your review, we have provided you with a copy of the complete record of our communications with Ms [redacted] It’s very unfortunate that Ms [redacted] feels that she was misledWe strive to provide a great product for healthy living and professional customer service We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call centerUltimately, according to our records, Ms [redacted] was treated responsibly and respectfully by our company and I trust that this response will satisfy all issuesIf you need additional information, please feel free to contact us againBest Regards, [redacted] Optimal Health Products Inc ACCOUNT INFORMATION: 02/23/11:50am - [redacted] - CEI- requesting for a refund, explained unable to process request for refund via email to call in with the request- if customer calls handle accordingly– [redacted] R 02/19/05:42pm By Lime Light CRM - Recurring turned OFF 11/01/03:20am By Lime Light CRM - New Recurring with new order id 10/20/03:30am By Lime Light CRM - Tracking number received from fulfillment10/20/03:30am By Lime Light CRM - At Cost shipped this order using USPS First Class Mail with a total cost of $10/17/08:56am By Lime Light CRM - Order sent to fulfillmentFulfillment #:

Tell us wh July 21, 2015Ms [redacted] File No [redacted] Dear Ms [redacted] I am in receipt of the complaint mentioned above and would offer the following in response.Ms [redacted] did sign up for both a Garcinia Cambogia Trial and Natural Cleanse Plus trialShe signed up for the trial on 6/27/I assume her complaint is related to the $shipping charge, along with the after trial charges of $for the Garcinia Cambogia XT and $for the Natural Cleanse Plus.Ms [redacted] received two bottles of Garcinia XT and one bottle of Natural Cleanse She was subsequently billed for one bottle of each (per the terms and conditions agreed upon), refunded 75% and kept the second bottle of Garcinia XT free of charge.For your information, Ms [redacted] entered the trial program for Garcinia Cambogia XT at our website here: http://www.buygcxt.com & for Natural Cleanse Plus here: http://www.NaturalCleansePlus.com In both cases the programs are clearly detailed as a Trial program with a summary of the terms and conditions provided on the check-out pages (https://www.buygcxt.com/payment.php & http://naturalcleanseplus.com/payment.php), and full details provided in the Terms & ConditionsSee: www.buygcxt.com/terms.php & http://naturalcleanseplus.com/terms.phpMs [redacted] did call on 7/12/and 7/21/as well as emailed on 7/13/and 7/17/The first call she was offered discounts which were declinedShe was then offered refunds for resolution and accepted a 75% return on both chargesMs [redacted] then called again on 7/21/to verify her account was cancelled and refunded; she did not ask for any refunds at that time.For your Convenience I have included a copy of all charges that we have for herThe dates and times charges took place as well as order ids that go along with each charge and the account notations Ms [redacted] ’s account has been cancelled with us since 7/12/Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancelWe provide a day a week Customer Support Line at [redacted] and we strive to answer and callers within minutes or less.It’s very unfortunate that Ms [redacted] feels that she was misled as that was not ourintentionWe strive to provide a great product and even better customerservice We provide a number of ways to cancel a trial membership from our Easy Cancelbutton, to email and Toll-Free call center.Ultimately,according to our records Ms [redacted] was treated responsibly and respectfullyby our company and I trust that this response will satisfy this issue.If youneed additional information, please feel free to contact us again.Best Regards,Optimal Health Products Inc ACCOUNT INFORMATION:07/21/201509:36am - Emmanuel B - CCI to see what was taking her refund so long toprocess, reviewed the acct, refund was processed on 07/12/2015, provided thecust with Trafor both refundsno refunds offered or required on prevcharges to settle acctcx acct as requested by cust.emmanuel b(hud).07/17/201501:03am - Paul D - cei to cancel but has already called in and been cancelled.Sent customer email confirming cancellation.- if customer calls handleaccordingly.-pauld07/13/201508:03pm - hannah r - CEI- requesting for a refund, explained unable to processrequest for refund via email to call in with the request- if customer callshandle accordingly–Hannah R07/12/201501:36pm - Shanell M - cci to see why she been chargedlet cust t/c and offcust 35% 50% & 75% disc cust said nocust wanted to speak with asupervisor off cust 35% & 50% refund cust said nooff cust 75% refund custagreedrefunded cust 75% refund and gave cust cancellation numbers.REFUNDREQUIRED BY CUST TO SETTLE ACCT75% refund APPLIED AS AGREED TO BY CUSTCANCELLEDACCT AS REQUESTED BY CUST–SHANELL 07/21/201509:36am By Emmanuel - Added Notes 07/17/201501:03am By Paul - Added Notes 07/13/201508:03pm By hannah - Added Notes 07/12/201501:37pm By Lime Light CRM - Revguard post skipped, all products have been configuredas exclusions.07/12/201501:37pm By Shanell - Refunded - $Trans-ID: 274188688507/12/201501:37pm By Shanell - Refunded - $Trans-ID: 274188683007/12/201501:37pm By Lime Light CRM - Revguard post skipped, all products have beenconfigured as exclusions.07/12/201501:37pm By Shanell - Main Product: NaturalCleanseRebill was placed on HOLD 07/12/201501:37pm By Shanell - Recurring turned OFF 07/12/02:26am By Lime Light CRM - New Recurring withnew order id 379046906/30/03:38am By Lime Light CRM - Tracking numberreceived from fulfillment 06/30/03:38am By Lime Light CRM - At Cost shipped thisorder using USPS First Class Mail with a total cost of $4.9506/27/10:57am By Lime Light CRM - order sent tofulfillmentFulfillment #: 670510406/27/10:57am By Lime Light CRM - Revguard postskipped, all products have been configured as exclusions.06/27/10:57am By Lime Light CRM - Order Confirmationprocess Failed to Post to FiveMarketingReason: List was not found.06/27/10:57am By Lime Light CRM - CVV2/CVCmatch06/27/10:57am By Lime Light CRM - No Street AddressMatch, Digit Zip Exact Match Only06/27/10:57am - This order passed the fraud screeningcheckFraud Id = 06/27/10:57am Order Createdy here

Roman","serif"">October 7, Better Business Bureau Serving Delaware Att'n.: Lexe Kasey Regarding: Mr [redacted] File No [redacted] Dear Mr [redacted] I am in receipt of the complaint mentioned above and would offer the following in responseMr [redacted] did sign up for a Garcinia Cambogia XT Trial I assume his complaint is related to our $Trial & $monthly membership re-bill for the Garcinia Cambogia XT that he entered into on 3/29/ The Garcinia Cambogia XT was billed monthly until his wife canceled on10/05/Mr [redacted] did not call customer care or attempt to contact us until 10/05/When he did call we reminded him of the terms and conditions agreed upon from the website where he signed up for the products According to the account notes both Mr [redacted] and Mrs [redacted] called multiple times on 10/05/At one point Mr [redacted] agreed to continue and accepted a free shipmentMrs [redacted] then called and canceled the accountAccording to the complaint, they stated they never received the shipmentsAccording to USPS tracking numbers: [redacted] and [redacted] , all products were forwarded to their new addressAs a courtesy for resolution, we refunded the September charge in full, half of the August charge and sent a free bottleFor your information, Mr [redacted] entered the trial program for Garcinia Cambogia XT at our website here: http://www.buygcxt.com & for Natural Cleanse Plus here: http://www.NaturalCleansePlus.com In both cases the programs are clearly detailed as Trial programs with a summary of the program terms provided on the check-out pages, and full details provided in the Terms & Conditions See: http://www.buygcxt.com & http://naturalcleanseplus.com/terms.php Despite the fact that he appears to have missed all of the on-site verbiage detailing the program, we still provided him with a number of ways to contact us &/or to remove himself from the program as follows: The website that he signed up on has an Easy Cancel button above rush my order on the checkout page All of the email correspondence that he received from us includes instructions on how he could have contacted us by telephone or email to get more details or to cancelWe provide a day a week Customer Support Line at [redacted] and we strive to answer all calls within minutes or lessLastly, the literature that he would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephoneWe have provided you with a copy of the complete record of our communications with Mrand Mrs***It’s very unfortunate that Mr [redacted] feels that he was misledWe strive to provide a great product and even better customer service We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call center Ultimately, according to our records Mr [redacted] was treated responsibly and fairly by our company and I trust that this response will put this matter to rest Such being the case, I trust that this matter has been addressed satisfactorily If you do need additional information, please feel free to contact us again Regards, [redacted] Optimal Health Products Inc ACCOUNT INFORMATION: 10/05/ 11:27am - [redacted] N - CCI INQUIRING ABT CHARGESSTATED HER HUSBAND JUST CALLED AND SPOKE W/PREV REP AND RECEIVED FULL AND A PARTIAL REFUNDCUST WASNTED CHARGES REFUND BACK FROM JUNE AND JULYTOLD CUST WE HAD NO KNOWLEDGE OF HER NOT RECEIVING PRODUCTS SO SHE WAS CHARGEDPREV REP OFFERED TO RESEND PRODUCTS, CUST DENIEDCUST WANTED TO SPEAK W/MANAGER STATED KEY WORDS OF Revdex.comPASSED JAMES THE PHONENo refunds offered or required on prev charges to settle acct-prevly cx no charges maagreed by cust.- [redacted] N 10/05/ 10:57am - [redacted] S - cci about charges on acctfrom august and julycharged he never received the productaddress was changed on acct but never noted or changed for the custsupervisor mark spoke with cust about august and july chargeshe was refunded 50% from august and shipped free bottle for july approved by supervisor mark cust agreedoffered or required on prev charges to settle acctAgreed to continue(50% refund and shipped free bottle) ***S 10/05/ 10:39am - [redacted] S - cci about charges on accthis address was never changed as he states during august and julyhe was charged for these products but never received themaddress never changedoffered to sent free bottle cust declinedCHUD offered 50% refund cust declinedcx acct for cust and full refund cust accpRefund Required by Customer to settle account - ($78.94) cancelled acct as requested by customer***S 10/05/ 10:12am - [redacted] B - cci and wanted to cx due to charges on card and cust claiming she does not know how this was ordered I gave cx numbers to cust NO refunds offered or required on prev charges to settle acctcx acct as requested by cust- [redacted] B 10/05/ 11:27am By [redacted] N - Added Notes 10/05/ 10:57am By [redacted] S - Added Notes 10/05/ 10:46am By [redacted] S - Changed Shipping Address From N Charles St to se 125st, Shipping City From Warrensburg to knobnoster, Shipping Zip From to 10/05/ 10:39am By [redacted] S - Added Notes 10/05/ 10:35am By Lime Light CRM - Revguard post skipped, all products have been configured as exclusions 10/05/ 10:35am By [redacted] S - Refunded - $Trans-ID: 10/05/ 10:47am By [redacted] - Refunded - $Trans-ID: 10/05/ 10:12am By [redacted] B - Added Notes 10/05/ 10:11am By Lime Light CRM - Revguard post skipped, all products have been configured as exclusions 10/05/ 10:11am By [redacted] B - Main Product: Garcinia CambogiaXT Ongoing was placed on HOLD 10/05/ 10:11am By [redacted] B - Recurring turned OFF 09/11/ 03:35am By Lime Light CRM - Tracking number received from fulfillment 09/11/ 03:35am By Lime Light CRM - At Cost shipped this order using USPS First Class Mail with a total cost of $ 09/10/ 02:11am By Lime Light CRM - order sent to fulfillmentFulfillment #: 09/10/ 02:11am By Lime Light CRM - Revguard post skipped, all products have been configured as exclusions 09/10/ 02:11am By Lime Light CRM - No Street Address Match, No Zip Match 09/10/ 02:11am Order Created 04/13/02:18am By Lime Light CRM - New Recurring with new order id [redacted] 03/31/05:42am By Lime Light CRM - Tracking number received from fulfillment 03/31/05:42am By Lime Light CRM - At Cost shipped this order using USPS First Class Mail with a total cost of $ 03/29/08:05am By Lime Light CRM - order sent to fulfillmentFulfillment #: 03/29/08:05am By Lime Light CRM - Revguard post skipped, all products have been configured as exclusions 03/29/08:05am By Lime Light CRM - Order Confirmation process successfully posted to Five 03/29/08:05am By Lime Light CRM - CVV2/CVCmatch 03/29/08:05am By Lime Light CRM - Street Address and Digit Zip Exact Match 03/29/08:05am - This order passed the fraud screening checkFraud Id = 03/29/08:05am Order Created

September 15, 2015Ms [redacted] : File No [redacted] Dear Ms [redacted] I am inreceipt of the complaint mentioned above and would offer the following in response.Ms [redacted] did sign up for both a Garcinia Cambogia Trial and Natural Cleanse Plus trialShe signed up for the trial on 6/08/I assume her complaint is related to the $shipping charge, along with the after trial charges of $for the Garcinia Cambogia XT and $for the Natural Cleanse Plus.Ms [redacted] received two bottles of Garcinia XT and one bottle of Natural Cleanse She was subsequently billed for one bottle of each product on 6/23/2015.Ms [redacted] sent a package back to our fulfillment center without proper documentation and protocol per the terms and conditions agreed upon.Our customer care team attempted to contact her via email and phone times for resolution (see attached account information) to no availMs [redacted] then called on 9/10/2015, months after her ordering, where she was advised of the return policy she agreed upon and was given a courtesy refund of 50%.For your information, Ms [redacted] entered the trial program for Garcinia Cambogia XT at our website here: http://www.buygcxt.com & for Natural Cleanse Plus here: http://www.NaturalCleansePlus.com In both cases the programs are clearly detailed as a Trial program with a summary of the terms and conditions provided on the check-out pages (https://www.buygcxt.com/payment.php & http://naturalcleanseplus.com/payment.php), and full details provided in the Terms & ConditionsSee: www.buygcxt.com/terms.php & http://naturalcleanseplus.com/terms.phpFor your Convenience I have included a copy of all charges that we have for herThe dates and times charges took place as well as order ids that go along with each charge and the account notations Ms [redacted] account has been cancelled with us since 7/15/Despite the fact that she appears to have missed all of the on-site verbiage detailing the program and return policy, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancelWe provide a day a week Customer Support Line at 855-986-and we strive to answer and callers within minutes or less.It’s veryunfortunate that Ms [redacted] feels that she was misled as that was not ourintentionWe strive to provide a great product and even better customerservice Weprovide a number of ways to cancel a trial membership from our Easy Cancelbutton, to email and Toll-Free call center.Ultimately,according to our records Ms [redacted] was treated responsibly and respectfully byour company and I trust that this response will satisfy this issue.If youneed additional information, please feel free to contact us again.BestRegards, Optimal Health Products Inc ACCOUNT INFORMATION:09/10/201505:21pm - [redacted] - Refund to Save account- Refund required by customer tosettle account-(39.47)Applied as agreed to by customerrefunds offered orrequired on previous charges to settle acct- [redacted] 09/10/201505:15pm - [redacted] - Refund to Save account- Refund required by customer tosettle account-(39.47)Applied as agreed to by customer.08/27/201512:06pm - [redacted] - Cc-Lvm-2nd AttemptCustomer upset about billing from June.If customer calls assist accordingly [redacted] 08/24/201506:02pm - [redacted] - Cc-Lvm-1st AttemptCustomer upset about billing from June.If customer calls assist accordingly [redacted] 08/24/201502:39pm - [redacted] r- CEI- requesting for a refund, explained unable to processrequest for refund via email to call in with the request- if customer callshandle accordingly– [redacted] R07/15/201501:37pm - [redacted] - cc - lvm - 2nd attempt cxd acct - 2gcxt products and 1ncproduct were refused and returned if cust calls remind of return policy offer areship, assist accordingly- [redacted] D07/13/201504:02pm - [redacted] - 1nc was returned as well**07/13/201501:49pm - [redacted] - cc - lvm - 1st attempt - 2gcxt products were refused andreturned if cust calls remind of return policy offer a reship with an ext anddscts, assist accordingly- [redacted] D 09/10/201505:18pm By [redacted] *t - Refunded - $Trans-ID: 27216229979/10/201505:18pm By [redacted] - Refunded - $Trans-ID: 272162293709/10/201505:15pm By [redacted] - Added Notes 08/27/201512:06pm By [redacted] - Added Notes 08/24/201506:02pm By [redacted] - Added Notes 08/24/201502:39pm By [redacted] r - Added Notes 07/15/201501:37pm By Lime Light CRM - Revguard post skipped, all products have beenconfigured as exclusions.07/15/201501:37pm By [redacted] - Main Product: Garcinia CambogiaXT Rebill (Cda) wasplaced on HOLD 07/15/201501:37pm By [redacted] - Recurring turned OFF 07/15/201501:37pm By [redacted] - Added Notes 07/13/201504:02pm By [redacted] - Added Notes 07/13/201501:50pm By [redacted] - Changed recurring date on product (105) from 07/23/2015to 07/31/201507/13/201501:49pm By [redacted] - Added Notes 06/23/04:06am By Lime Light CRM - New Recurring with new order id 06/10/06:17am By Lime Light CRM - Tracking number received from fulfillment 06/09/04:28am By Lime Light CRM - order sent to fulfillmentFulfillment #: 06/08/01:33pm By Lime Light CRM - Revguard post skipped, all products have been configured as exclusions06/08/01:33pm By Lime Light CRM - Order Confirmation process successfully posted to Five06/08/01:33pm - This order passed the fraud screening checkFraud Id = 06/08/01:33pm Order Created

March 26, Revdex.com Serving Delaware Reads Way New Castle, DE Att'n.: [redacted] Regarding: Ms [redacted] File No[redacted] Dear MsKasey I am in receipt of the complaint mentioned above and would offer the following in response• Ms [redacted] did sign up for both a Garcinia Cambogia Trial and Natural Cleanse Plus trialShe signed up for the trial on 12/28/I assume her complaint is related to the $shipping charge, along with the after trial charges of $for the Garcinia Cambogia XT and $for the Natural Cleanse Plus• For your information, Ms [redacted] entered the trial program for Garcinia Cambogia XT at our website here: http://www.buygcxt.com & for Natural Cleanse Plus here: http://www.NaturalCleansePlus.com • In both case the programs are clearly detailed as a Trial programs with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php & http://naturalcleanseplus.com/payment.php), and full details provided in the Terms & ConditionsSee: www.buygcxt.com/terms.php & http://naturalcleanseplus.com/terms.php • Ms [redacted] did call on 2/21/two timesThe first time she was offered discounts but once all was declined her account was cancelled at 2:14pm Central Standard timeShe then called again on 2/21/verified her account was cancelled she did not ask for any refunds at that time• Ms [redacted] then called us on 2/22/confirming that her account was cancelled she again did not ask for a refund of the charges• For your Convenience I have included a copy of all charges that we have for herAlong with the dates and times charges took place as well as order ids that go along with each chargeMs [redacted] ’s account has been cancelled with us since 2/21/02/20/01:10am [redacted] NaturalCleanseRebill (48) $Natural Cleanse Plus Upsell Page (7) USPS First Class Mail (2) $No Recurring None 02/14/01:12am [redacted] Garcinia Cambogia XT Rebill (73) $stGarcinia Cambogia XT (41) No Shipping Needed No Recurring None 01/21/02:25am [redacted] NaturalCleanseRebill (47) $Natural Cleanse Plus Upsell Page (7) No Shipping Needed No Recurring None 01/18/02:35am [redacted] NaturalCleanseRebill (47) $Natural Cleanse Plus Upsell Page (7) No Shipping Needed No Recurring None 01/15/01:57am [redacted] NaturalCleanseRebill (47) $Natural Cleanse Plus Upsell Page (7) No Shipping Needed No Recurring None 01/15/01:57am [redacted] Garcinia CambogiaXT Rebill (72) $stGarcinia Cambogia XT (41) No Shipping Needed No Recurring None 01/12/02:01am [redacted] NaturalCleanseRebill (47) $Natural Cleanse Plus Upsell Page (7) No Shipping Needed No Recurring None 01/12/02:01am [redacted] Garcinia CambogiaXT Rebill (72) $stGarcinia Cambogia XT (41) No Shipping Needed No Recurring 12/28/03:53pm [redacted] SafeinsureShip (141) $SafeInsureShip Campaign (173) No Shipping Needed No Recurring None [redacted] 12/28/03:52pm [redacted] NaturalCleanse- Trial (46) $Natural Cleanse Plus Upsell Page (7) USPS First Class Mail (2) $No Recurring None • Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows: o The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyoneo All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancelWe provide a day a week Customer Support Line at [redacted] and we strive to answer and callers within minutes or lesso Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephoneAll that said we have provided you with a copy of the complete record of our communications with Ms [redacted] It’s very unfortunate that Ms [redacted] feels that she was victimizedWe strive to provide a great product and even better customer serviceWe provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call centerUltimately, according to our records Ms [redacted] was treated responsibly and fairly by our company and I trust that this response will put this matter to restSuch being the case, I trust that this matter has been addressed satisfactorilyIf you do need additional information, please feel free to contact us againRegards, [redacted] Optimal Health Products IncSent on: 3/26/11:16:AM

May 16, Revdex.com Serving Delaware Reads Way New Castle, DE Att'n.: Lexe Kasey Regarding: Ms [redacted] : File No [redacted] Dear Ms [redacted] , I am in receipt of the complaint mentioned above and would offer the following in response Ms [redacted] did sign up for the Natural Cleanse Plus and Garcinia XT trial on 4/27/I assume her complaint is related to the charges of $4.95, $and $ Ms [redacted] received a full day supply of the Natural Cleanse Plus and months of Garcinia XT when she signed up for the trialWhen we did not hear from Ms [redacted] during the day trial as stipulated in the terms and conditions, she was billed for the bottle on Natural Cleanse she received ($59.92) and bottle of Garcinia XT ($78.94)She was then enrolled in the auto ship program which was agreed upon in the terms and conditionsMs [redacted] did not contact us until 5/13/We reminded her of the terms and conditions agreed uponShe was offered discounts to continue but declined and her account was canceledMs [redacted] called again on 5/14/and again was reminded of the terms and conditions agreed upon She disconnected the call and we called her back for resolutionMs [redacted] was offered and accepted a %refund totaling $and she was allowed to keep all products (a $retail value)For your information, Ms [redacted] entered the trial program for Natural Cleanse Plus at our website: http://www.NaturalCleansePlus.com and the Garcinia XT at http://www.buygcxt.com The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & ConditionsSee: http://naturalcleanseplus.com/terms.php, www.buygcxt.com/terms.php Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows: The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyoneAll of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancelWe provide a day a week Customer Support Line at 855-986-and we strive to answer all calls within minutes or lessLastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephoneFor your review, we have provided you with a copy of the complete record of our communications with Ms [redacted] It’s very unfortunate that Ms [redacted] feels that she was misledWe strive to provide a great product for healthy living and professional customer service We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call centerUltimately, according to our records, Ms [redacted] was treated responsibly and respectfully by our company and I trust that this response will satisfy all issuesIf you need additional information, please feel free to contact us again Best Regards, [redacted] Optimal Health Products Inc ACCOUNT INFORMATION: 05/14/12:47pm - [redacted] - EXP2...ADV SHE IS STILL BEING CHARGED..WENT OVER CHARGES REMINDED OF T&C..AFTER GOING TO TERMS CUST HUNG UP SAYING DONT WORRY..CALLED BACK..OFFERED 50% REFUND CUST AGREED PROVIDED TIME FRAME FOR REFUNDRefund Required by Customer to settle acct - ($$ 39.47, ) - Applied as agreed to by Customer- CX acct as requested by customer [redacted] E 05/13/06:19am - [redacted] - (EXP RAMSEY) Cci to cxbuilt value/encouragedoffered cust 50% disc, declinedasked cust if there was any price that they would like to continue atthere was notprovided cust cancellation numbersbuilt value/encouraged againno refunds offered or required on prev charges to settle acctcx acct as requested by cust [redacted] s 05/14/12:47pm By [redacted] - Refunded - $Trans-ID: 05/13/06:16am By [redacted] - Main Product: NaturalCleanseRebill was placed on HOLD 05/14/12:47pm By [redacted] - Refunded - $Trans-ID: 05/13/06:16am By [redacted] - Main Product: Garcinia CambogiaXT Rebill was placed on HOLD 05/12/04:27am By Lime Light CRM - New Recurring with new order id 04/29/03:21am By Lime Light CRM - Tracking number received from fulfillment04/29/03:21am By Lime Light CRM - At Cost shipped this order using USPS First Class Mail with a total cost of $04/27/03:24pm By Lime Light CRM - Order Confirmation process Failed to Post to FiveMarketingReason: The requested domain is disabled04/27/03:24pm By Lime Light CRM - Order sent to fulfillmentFulfillment #: 04/27/03:24pm By Lime Light CRM - CVV2/CVCmatch 04/27/03:24pm By Lime Light CRM - Street Address and Digit Zip Exact Match 04/27/03:24pm This order passed the fraud screening check Fraud Id = 04/27/03:24pm Order Created

February 24, Revdex.com Serving Delaware Reads Way New Castle, DE [redacted] Regarding: Ms ***: File No [redacted] Dear Ms ***, I am in receipt of the complaint mentioned above and would offer the following in responseAfter in depth research of all the information provided by Ms [redacted] it has been determined that she is not a customer of Optimal Health There are multiple Garcinia products online and it appears Ms [redacted] mistakenly filed a complaint against the wrong company We strive to provide professional customer service and if Ms [redacted] needs assistance in finding the correct company we will gladly help to the best of our ability We are available hours Monday through Friday and 6am-6pm (CST) on the weekend at [redacted] Please remove this complaint and any negative impact it carriesIf you have any further questions please don’t hesitate to contact usBest Regards, [redacted] Optimal Health Products Inc

May 24, Revdex.com Serving Delaware Reads Way New Castle, DE [redacted] Regarding: Mr [redacted] : File No [redacted] Dear Mr [redacted] , I am in receipt of the complaint mentioned above and would offer the following in response· Mr [redacted] did sign up for day recurring package of Striction BP on 4/14/The customer was then shipped a day supply· Mr [redacted] s account is canceled and no derogatory complaint will reflect on his credit He is also still in possession of the month supply of product· Mr [redacted] did contact customer service on 5/24/to cancelThe customer was reminded of the Terms and Conditions agreed uponHe was offered multiple discounts but declinedHe never requested a refund and the account was cancelledAll calls are recorded and time stamped as shown in the notes provided· The site in which he ordered is https://www.strictionbp.com/order.php and the terms and conditions can be found at https://www.strictionbp.com/TerMr.._Conditions.htm Despite the fact that he appears to have missed all of the on-site verbiage detailing the program, we still provided him with a number of ways to contact us and/or to remove himself from the program as follows: The website that he signed up on has an Easy Cancel button on the top right corner and through the site that would allow him to cancel the membership prior to rebilling, without needing to speak to anyoneAll of the email correspondence that he received from us includes instructions on how he could have contacted us by telephone or email to get more details or to cancelWe provide a day a week Customer Support Line at 1-844-427-and we strive to answer all calls within minutes or lessLastly, the literature that he would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephoneFor your review, we have provided you with a copy of the complete record of our communications with Mr [redacted] It’s very unfortunate that Mr [redacted] feels that he was misledWe strive to provide a great product for healthy living and professional customer service We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call centerUltimately, according to our records, Mr [redacted] was treated responsibly and respectfully by our company and I trust that this response will satisfy all issuesIf you need additional information, please feel free to contact us again Best Regards, Optimal Health Products Inc ACCOUNT INFORMATION: 05/24/01:39pm - [redacted] - EXP RAMSEY- cci to cx due to resultsI offered 35% disc, cust declI offered NYOP cust declI cx cust account and provided cx #sNo refunds offered or required on prev charges to settle acctcx acct as requested by cust- [redacted] S 05/24/01:38pm By [redacted] - Main Product: StrictionBP - Three Bottle Pkg (i) was placed on HOLD 05/24/01:38pm By [redacted] - Recurring turned OFF 04/16/03:25am By Lime Light CRM - Tracking number received from fulfillment04/16/03:25am By Lime Light CRM - At Cost shipped this order using Priority S and H with a total cost of $04/14/10:01pm By Lime Light CRM - Order sent to fulfillmentFulfillment #: 04/14/10:01pm By Lime Light CRM - CVV2/CVCmatch 04/14/10:01pm By Lime Light CRM - Street Address and Digit Zip Exact Match 04/14/10:01pm This order passed the fraud screening check Fraud Id = 04/14/10:01pm Order Created

April 13, Roman,serif;">Revdex.com Serving Delaware Att'n.: [redacted] Regarding: Mr [redacted] File No [redacted] Dear Mr [redacted] I am in receipt of the complaint mentioned above and would offer the following in response Mr [redacted] did sign up for a Garcinia Cambogia XT/Natural Cleanse Trial I assume his complaint is related to our $Trial & $monthly membership re-bill for the Garcinia Cambogia XT that he entered into on 3/13/ Mr [redacted] was shipped a month supply of GarciniaWhen he did not contact us within the day trial as stipulated in the terms and conditions, he was billed for bottle of the productHe was never billed for the second bottleMr [redacted] called customer care on 4/9/and was reminded of the terms and conditions agreed uponAs a courtesy for resolution, we refunded 50% of the charge and allowed him to keep the second bottle free of charge to which he agreedFor your information, Mr [redacted] entered the trial program for Garcinia Cambogia XT at our website here: http://www.buygcxt.com & for Natural Cleanse Plus here: http://www.NaturalCleansePlus.com In both cases the programs are clearly detailed as Trial programs with a summary of the program terms provided on the check-out pages, and full details provided in the Terms & ConditionsSee: http://www.buygcxt.com & http://naturalcleanseplus.com/terms.php Despite the fact that he appears to have missed all of the on-site verbiage detailing the program, we still provided him with a number of ways to contact us &/or to remove himself from the program as follows: The website that he signed up on has an Easy Cancel button above rush my order on the checkout page All of the email correspondence that he received from us includes instructions on how he could have contacted us by telephone or email to get more details or to cancelWe provide a day a week Customer Support Line at 855-986-and we strive to answer all calls within minutes or lessLastly, the literature that he would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephoneWe have provided you with a copy of the complete record of our communications with Mr [redacted] It’s very unfortunate that Mr [redacted] feels that he was misledWe strive to provide a great product and even better customer service We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call centerUltimately, according to our records Mr [redacted] was treated responsibly and fairly by our company and I trust that this response will put this matter to restSuch being the case, I trust that this matter has been addressed satisfactorilyIf you do need additional information, please feel free to contact us againRegards, [redacted] Optimal Health Products Inc ACCOUNT INFORMATION: 04/09/08:56am - [redacted] - CCI TO CXSTATED WHEN HE SIGNED UP HE NEVER SAW ANYWHERE HED BE ILLEDEXPLAINED TERMS AND CONDITIONS TO CUSTOMER, CUSTOMER DID NOT UNDERSTANDBECAUSE CTR MINS KEYWORD (ATTORNEY GENEREAL) OFFERED 50% REFUND CUSTOMER ACCEPTEDGAVE CX NUMBERSRefund Required by Customer to settle account - ($) - Applied as agreed to by Customer- cancelled acct as requested by customer [redacted] C EXP RAMSEY 04/09/08:53am By [redacted] - Refunded - $Trans-ID: 04/09/08:53am By [redacted] - Main Product: Garcinia CambogiaXT Rebill was placed on HOLD 04/09/08:53am By [redacted] - Recurring turned OFF : 03/28/03:54am By Lime Light CRM - New Recurring with new order id 03/15/03:32am By Lime Light CRM - Tracking number received from fulfillment03/15/03:32am By Lime Light CRM - At Cost shipped this order using USPS First Class Mail with a total cost of $03/13/10:40am By Lime Light CRM - Order sent to fulfillmentFulfillment #: 03/13/10:40am By Lime Light CRM - Order Confirmation process Failed to Post to FiveMarketingReason: Domain wasn't found03/13/10:40am By Lime Light CRM - CVV2/CVCmatch 03/13/10:40am By Lime Light CRM - Street Address and Digit Zip Exact Match 03/13/10:40am This order passed the fraud screening check Fraud Id = 03/13/10:39am Order Created

November 5, Better Business Bureau Serving Delaware Reads WayNew Castle, DE 19720Att'n.: [redacted] ***Regarding: Ms ***: File No [redacted] Dear Ms ***,I am in receipt of the complaint mentioned above and would offer the following in response.Ms [redacted] did sign up for the Garcinia XT trial on 9/08/I assume her complaint is related to the charges of $and $(all in USD)Ms [redacted] received months of Garcinia XT when she signed up for the trial When we did not hear from Ms [redacted] during the day trial, she was billed for bottle of Garcinia XT ($78.94) on 9/23/She was billed for the second bottle on 10/23/2015.According to our records, Ms [redacted] never contacted us for resolution as stated The billing process appears to suggest she may have ordered products from another company Her account was canceled upon receipt of this complaint.All calls are time stamped and recorded.For your information, Ms [redacted] entered the trial program for Natural Cleanse Plus at our website: http://www.NaturalCleansePlus.com and the Garcinia XT at http://www.buygcxt.com The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & ConditionsSee: http://naturalcleanseplus.com/terms.php, www.buygcxt.com/terms.phpDespite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancelWe provide a day a week Customer Support Line at 855-986- and we strive to answer all calls within minutes or less.Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone.For your review, we have provided you with a copy of the complete record of our communications with Ms ***.It’s very unfortunate that Ms [redacted] feels that she was misledWe strive to provide a great product for healthy living and professional customer service We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call center.Ultimately, according to our records, Ms [redacted] was treated responsibly and respectfully by our company and I trust that this response will satisfy all issues.If you need additional information, please feel free to contact us again.Best Regards,***Optimal Health Products Inc ACCOUNT INFORMATION:11/05/02:00pm - [redacted] - cx account due to Revdex.com complaint.....pauld11/05/02:00pm By [redacted] - Added Notes11/05/01:59pm By Lime Light CRM - Revguard post skipped, all products have been configured as exclusions11/05/01:59pm By [redacted] - Main Product: Garcinia CambogiaXT Rebill (Cda) was placed on HOLD 11/05/01:59pm By [redacted] - Recurring turned OFF 10/23/02:34am By Lime Light CRM - Revguard post skipped, all products have been configured as exclusions10/23/02:34am Order Created09/23/02:00am By Lime Light CRM - New Recurring with new order id 408872609/10/06:01am By Lime Light CRM - Tracking number received from fulfillment09/09/04:55am By Lime Light CRM - Order sent to fulfillmentFulfillment #: 09/08/09:48am By Lime Light CRM - Revguard post skipped, all products have been configured as exclusions09/08/09:48am By Lime Light CRM - Order Confirmation process Failed to Post to FiveMarketingReason: The requested domain is disabled09/08/09:48am This order passed the fraud screening check Fraud Id = 09/08/09:48am Order Created

Regarding:Ms ***: File No [redacted] Dear Ms ***,I am inreceipt of the complaint mentioned above and would offer the following inresponse.Ms [redacted] did sign up for the Natural Cleanse Plus and Garcinia XT trial on 9/14/I assume her complaint is related to the charges of $4.95, $and $Ms [redacted] received a full day supply of the Natural Cleanse Plus and months of Garcinia XT when she signed up for the trialWhen we did not hear from Ms [redacted] during the day trial, she was billed for the bottle she received ($59.92) and bottle of Garcinia XT ($78.94)She was never billed for the second bottle of Garcinia XT On 10/13/2015, Ms [redacted] did call after this billing had taken place and was reminded of the terms and conditions agreed upon and her account was canceled She was offered discounts to continue for resolution but refusedFor your information, Ms [redacted] entered the trial program for Natural Cleanse Plus at our website: http://www.NaturalCleansePlus.com and the Garcinia XT at http://www.buygcxt.com The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & ConditionsSee: http://naturalcleanseplus.com/terms.php, www.buygcxt.com/terms.php Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancelWe provide a day a week Customer Support Line at 855-986-and we strive to answer all calls within minutes or less.Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone.For yourreview, we have provided you with a copy of the complete record of ourcommunications with Ms ***.It’s veryunfortunate that Ms [redacted] feels that she was misledWestrive to provide a great product for healthy living and professional customerservice Weprovide a number of ways to cancel a trial membership from our Easy Cancelbutton, to email and Toll-Free call center.Ultimately,according to our records, Ms [redacted] was treated responsibly andrespectfully by our company and I trust that this response will satisfy allissues.If youneed additional information, please feel free to contact us againBestRegards, OptimalHealth Products Inc ACCOUNT INFORMATION:10/13/12:29pm - [redacted] C - CI DUE TO UNAUHTORIZEDCHARGES,EXP THE T/C TO CUST,ENCOURAGED CUST TO CONTINUE,CHUD,CX ACCT ASREQUESTEDno refunds offered or required on prev charges to settle acctcxacct as requested by cust.-***.C10/13/12:31pm By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.10/13/12:31pm By [redacted] C - MainProduct: NaturalCleanseRebill was placed on HOLD 10/13/12:31pm By [redacted] C -Recurring turned OFF 10/13/12:29pm By [redacted] C -Added Notes 09/29/07:18am By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.09/29/07:18am Order Created 09/29/07:18am By Lime Light CRM - New Recurring withnew order id 411435109/16/03:51am By Lime Light CRM - Tracking numberreceived from fulfillment 09/16/03:51am By Lime Light CRM - At Cost shipped thisorder using USPS First Class Mail with a total cost of $4.9509/14/03:41pm By Lime Light CRM - order sent tofulfillmentFulfillment #: 724801409/14/03:41pm By Lime Light CRM - Revguard postskipped, all products have been configured as exclusions.09/14/03:41pm By Lime Light CRM - Order Confirmationprocess Failed to Post to FiveMarketingReason: The requested domain isdisabled.09/14/03:41pm By Lime Light CRM - CVV2/CVCmatch09/14/03:41pm By Lime Light CRM - Street Address and 5Digit Zip Exact Match09/14/03:41pm - This order passed the fraud screeningcheckFraud Id = 09/14/03:41pm Order Created Call Send SMS Call from mobile Add to Skype You'll need Skype CreditFree via Skype

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I need receive the refund but the terms stated are not correct Your company uses deceptive practices and tell many lies that your company says that I agreed to If it had only as smoothly as you said, I would not have contacted the Revdex.com Your company refunded my money after it was concluded that I would contact the Revdex.com.\

This company offered a "free trial" of their weight loss supplement Garcinia Cambogia for a two month periodThey stated you were supposed to cancel your future order within days if you were not satisfied with the productI contacted the company to ask a question, and the customer service repextended my cancellation date for meAt no time during that conversation was I told that I would have to pay any moneyWhen I called to cancel the future order (by the correct date) because I was having serious side effects, the recording on the phone told me I had to pay $but I could keep the unopened bottleI had a choice to press to agree, or press for another optionI finally was able to press to speak with an agentWhen I refused to pay this money and asked to speak to a manager I was denied I was told she could reduce the rate to $and I needed to ship the unopened product backSince I only paid $for the initial shipping fee I knew this was not the correct fee, and I refused to pay this as wellI offered to pay the fee on my ownThis was deniedI then stated I felt this was a scam and I was going to register a complaint with the Revdex.comMagically the fee disappeared and I could keep the unopened bottle When I received the cancellation email, there was a very threatening statement at the bottom which said "We handle all chargeback's, disputes, retrieval requests and reversals as potential cases of fraudulent use of the product offer and/or theft of productIn cases where the company has provided a product and it has been verified that the customer has received a product and/or refused to returned product, whether or not the customer has used the product in any way, possible actions taken by the company may include filing a complaint with the Internet Crimes Bureau and/or local authorities, or reporting the incident to the appropriate authorities in the state of the customer to investigate theft of product and possible mail fraud which is a Federal Crime"..Steer clear of this company! If you want to purchase the product, find another reputable local health food store to deal with

July 7, Revdex.com Serving Delaware Att'n.: [redacted] Regarding: Mr [redacted] File No [redacted] Dear Mr [redacted] I am in receipt of the complaint response rejection above and would offer the following in responseMr [redacted] did sign up for a Garcinia Cambogia XT/Natural Cleanse Trial I assume his complaint is related to our $Trial & $and $monthly membership re-bill for both products ordered on 2/20/ Mr [redacted] was shipped a month supply of Garcinia and a month supply of Natural CleanseWhen he did not contact us within the day trial as stipulated in the terms and conditions agreed upon, he was billed for the first bottle of Garcinia and Cleanse on 3/6/ Mr [redacted] and his bank called customer care on 4/4/and was reminded of the terms and conditions agreed uponHe called again on 6/22/requesting a refundMr [redacted] filed a charge back on 4/27/Due to this action we are unable to handle the account as this is now a legal issue between the banksFor your information, Mr [redacted] entered the trial program for Garcinia Cambogia XT at our website here: http://www.buygcxt.com & for Natural Cleanse Plus here: http://www.NaturalCleansePlus.com In both cases the programs are clearly detailed as Trial programs with a summary of the program terms provided on the check-out pages, and full details provided in the Terms & ConditionsSee: http://www.buygcxt.com & http://naturalcleanseplus.com/terms.php Despite the fact that he appears to have missed all of the on-site verbiage detailing the program, we still provided him with a number of ways to contact us &/or to remove himself from the program as follows: The website that he signed up on has an Easy Cancel button above rush my order on the checkout page All of the email correspondence that he received from us includes instructions on how he could have contacted us by telephone or email to get more details or to cancelWe provide a day a week Customer Support Line at 855-986-and we strive to answer all calls within minutes or lessLastly, the literature that he would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephoneWe have provided you with a copy of the complete record of our communications with Mr [redacted] It’s very unfortunate that Mr [redacted] feels that he was misledWe strive to provide a great product and even better customer service We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call centerUltimately, according to our records Mr [redacted] was treated responsibly and fairly by our company and I trust that this response will put this matter to restIt appears that Mr [redacted] lost his charge back with the banks and as stated before, the account is closed and resolvedIf you do need additional information, please feel free to contact us againRegards, [redacted] Optimal Health Products Inc ACCOUNT INFORMATION: 06/22/09:36am - [redacted] - CCI ASKING FOR A REFUND I WAS ADVISED TOO LET CUST KNOW THERE IS NOTHING FURTHER I CAN DUE TOO HIS ACCT DUE TOO IT BEING IN DISPUTE CUST WENT ON TOO SK FOR LOCATION OF COMPANY WHICH I ADVISED CUST I COULDNT DISCLOSE THAT INFORMATION CUS WENT ON TOO SAY HE IS CALL THE BBW No refunds offered or required on prev charges to settle acctAgreed to continue - ( NONE ) applied as agreed to by cust04/27/12:06pm - [redacted] - Chargeback Received and Posted_2016-04-26_ CB00_04/04/10:32am - [redacted] - EXP RAMSEY _ cci with bank rep asked for account to be cx and not to be charged again in the hours he had left made sure account was cxed and gave cx #sno refunds offered or required on prev charges to settle acctcx acct as requested by cust.- [redacted] p 04/04/10:30am By [redacted] - Main Product: NaturalCleanseRebill was placed on HOLD 04/04/10:30am By [redacted] - Recurring turned OFF 04/04/10:30am By [redacted] - Main Product: Garcinia CambogiaXT Rebill was placed on HOLD 04/04/10:30am By [redacted] - Recurring turned OFF : 03/06/03:39am By Lime Light CRM - New Recurring with new order id 02/23/03:40am By Lime Light CRM - Tracking number received from fulfillment02/23/03:40am By Lime Light CRM - At Cost shipped this order using USPS First Class Mail with a total cost of $02/20/10:20am By Lime Light CRM - Order sent to fulfillmentFulfillment #: 02/20/10:20am By Lime Light CRM - Revguard post skipped, all products have been configured as exclusions02/20/10:20am By Lime Light CRM - Order Confirmation process Failed to Post to FiveMarketingReason: Domain wasn't found02/20/10:20am By Lime Light CRM - CVV2/CVCmatch 02/20/10:20am By Lime Light CRM - Street Address and Digit Zip Exact Match 02/20/10:20am This order passed the fraud screening check Fraud Id = 02/20/10:20am Order Created Tell us why here

This is a complete scam companyFirst of all they attach affiliations to their marketing such as banners associating them with Women's Health Magazine etcDO NOT FALL FOR ITLuckily iIsaw the fine print post order, and right away called to cancelDays later I received a call from someone else offering me a Walmart gift card, and all I had to do was pay for shipping....I told them I would report them if they continued to contact meI canceled the card I used just to be safeBut either way, shame on me for falling for it, but furthermore, STAY AWAY from this company!!