Optimal Health Products

Review: when I take the product (as instructed) I get suvere stomach pains, which cease when off the product and reacure when back on, also being billed for product over and above the ammount stated in the advertisementDesired Settlement: I would like to have the new charges reversed, and my credit card re-embersed

Review: I fell for a diet pill scam.

I thought I took advantage of a free diet pill and paid for postage only, or so I thought. After speaking to a representative, I realized the terms and conditions stated that after 14 days, my credit card would be billed additional charges. Today was day 15.

I feel that their advertising misleads the consumer into paying for a product, when it appears as though we are getting a free trial. In addition, the product does not work. They have a 100% satisfaction guarantee. However, the company requires a full return of the product in order to refund any money. How can the consumer know if they are happy with the product if they do not TRY the product?

Again, this company and their aliases are perpetrating one of the biggest misrepresentations in advertising out there. They are taking advantage of people who, like myself, become fooled into thinking we can lose weight with a pill.Desired Settlement: $78.94. No further charges. My credit card information deleted from their records. I would like to be removed from their mailing list. I would like this

Review: On Sunday May 10th, I stupidly ordered this Garcinia-Cambogia product on the internet. It was supposed to be a free trial ($4.95 shipping) which I never received. That same day I replied to the confirmation cancelling the order. Turns out I would be gone for 6 months beginning on 5/12.

Since I am away from home, I did not know that they were still charging my account. I did not even receive any product until JULY! which is why I thought it was cancelled. My husband called me to say a package had arrived.

On 7/21 I was told I couldn't get a full refund, but they would refund $78.94 and $27.63. This is better than nothing.

To this day, there is still no refund. They are telling me to take it up with my bank. I am in a situation that I have no access to the bank and limited access to my phone so this is very frustrating!Desired Settlement: All I want is all of my money back $78.94 x 3 months, or at LEAST the $78.94 + $27.63 they promised me. After all the outright lies however, I think that a FULL refund would be best.

Thank you so much for your attention to this.

Business

Response:

Regarding:Ms [redacted]: File No. [redacted]Dear Ms [redacted],I am in receipt of the complaint mentioned above and would offer the following in response.Ms [redacted] did sign up the Garcinia CambogiaXT Trial. She signed up for the trial on 4/25/15. I assume her complaint is related to the charges of $4.95 and $78.94. Ms [redacted] received a full 60 day supply of the Garcinia Cambogia XT when she signed up for the trial. Ms [redacted] did not contact us during the trial and she was billed for bottles in her possession on 5/10/15 and 6/9/15 as well as shipped and billed for an additional supply of Garcinia Cambogia XT ($78.94) on 7/9/15. On 7/21/15, Ms [redacted] did call after these billings had taken place. She was reminded of the terms and conditions agreed upon and understood as stated in the notes below. Ms [redacted] agreed to a full refund on the most recent shipment as well as a courtesy 35% refund on the June billing. All calls are recorded and time stamped.For your information, Ms [redacted] entered the trial program for Garcinia Cambogia XT at our website here: http://www.buygcxt.com The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & Conditions. See: www.buygcxt.com/terms.php Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at 855-986-2646 and we strive to answer all calls within 2 minutes or less.Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone.For your review, we have provided you with a copy of the complete record of ourcommunications with Ms [redacted].It’s very unfortunate that Ms [redacted] feels that she was misled. Westrive to provide a great product for healthy living and professional customerservice. We provide a number of ways to cancel a trial membership from our Easy Cancelbutton, to email and Toll-Free call center.Ultimately, according to our records, Ms [redacted] was treated responsibly and respectfullyby our company and I trust that this response will satisfy all issues.If you need additional information, please don’t hesitate to contact us. Best Regards,OptimalHealth Products Inc. ACCOUNTINFORMATION:08/06/2015 08:57am - [redacted] - CCITO CONFIRM CX AND REFUND. PROVIDED HER WITH TRANSACTION ID NUMBERS FOR REFUND.no refunds offered or required on prev charges to settle acct. cx acct asrequested by cust. -[redacted].08/04/2015 02:38pm - [redacted]- CEI-wanted to know where refund is, sent customer email explained refunds typicallytake 3 to 5 business days to process back into account. if customer callshandle accordingly. –[redacted]07/21/2015 08:08pm - [redacted]- ceito cancel but has already been cancelled. Sent customer email confirmingcancellation.- if customer calls handle accordingly. –[redacted]07/21/2015 02:16pm - [redacted] -added to previous notes because no more room. refund required by customer tosettle account. ($$ 78.94 and 27.63 applied as agreed to by customer. Cancelledacct as requested by customer. - [redacted].07/21/2015 02:15pm - [redacted] - ccito cx due to the charges on her acct. I reminded her of the t/c she accepted onthe checkout page she understood. she stated that she never received theproduct. I tracked the product and it showed that it was received at heraddress. I offered her a replacement shipment and I informed her that she wouldbe able to send the july product back for a refund but the other charges she isresponsible for. I offered her 35%, 50%, and 75% disc with a date ext and afree shipment she declined. I cx the acct and provided the cx number to the cxacct. I informed her of the rma process. I offered her 35%, 50%, and 75% refundshe decliend. I generated and provided the rma number. I reoffered her thereplacement shipment and she asked if she could keep the last shipment and geta refund on one of the last charges. I spoke with darwin and he informed me todo a full refund on the july charge and a partial on the june. so I offered hera full on the july and a 35% refund on the june she accepted. 08/06/2015 08:57am By [redacted] -Added Notes 08/04/2015 02:38pm By [redacted] -Added Notes 07/21/2015 08:08pm By [redacted] -Added Notes 07/21/2015 02:16pm By [redacted] -Added Notes 07/21/2015 02:15pm By [redacted] -Added Notes 07/21/2015 02:08pm By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.07/21/2015 02:08pm By [redacted] -Refunded - $78.94 Trans-ID: 273884886707/21/2015 01:56pm By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.07/21/2015 01:56pm By [redacted] -Main Product: Garcinia CambogiaXT Ongoing was placed on HOLD 07/21/2015 01:56pm By [redacted] -Recurring turned OFF 07/21/2015 12:14pm By Sean T - AddedNotes 07/10/2015 03:42am By Lime Light CRM- Tracking number received from fulfillment 07/10/2015 03:42am By Lime Light CRM- At Cost shipped this order using USPS First Class Mail with a total cost of$0.0007/09/2015 02:28am By Lime Light CRM- order sent to fulfillment. Fulfillment #: 679648007/09/2015 02:28am By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.07/09/2015 02:28am By Lime Light CRM- Street Address and 5 Digit Zip Exact Match07/09/2015 02:28am Order Created 5/10/2015 01:31am By Lime Light CRM - New Recurring with new order id 338413304/28/2015 05:44am By Lime Light CRM - Tracking numberreceived from fulfillment 04/28/2015 05:44am By Lime Light CRM - At Cost shipped thisorder using USPS First Class Mail with a total cost of $4.9504/25/2015 01:48pm By Lime Light CRM - order sent tofulfillment. Fulfillment #: 624408004/25/2015 01:48pm By Lime Light CRM - Revguard postskipped, all products have been configured as exclusions.04/25/2015 01:48pm By Lime Light CRM - Order Confirmationprocess successfully posted to Five9.04/25/2015 01:48pm By Lime Light CRM - CVV2/CVC2 match04/25/2015 01:48pm By Lime Light CRM - Street Address and 5Digit Zip Exact Match04/25/2015 01:48pm - This order passed the fraud screeningcheckFraud Id = 04/25/2015 01:48pm Order Created

Consumer

Response:

Review: Orrdered free trial of three weight loss products: Cancellec on 2/21/2015. Contacted [redacted] 14 times to ensure I would not be charged. Contacted Cleanse, and other Lite gracing a and African mango txt to cancel. Spoke to Venisaa on 2/21. She tried to reduce price and became very rude. Called other numbers on Credit card statement and both contacts acknowledged items were cancelled. Phone numbers listed are: 8[redacted] also called [redacted] to further ensure items were cancelled. I continue to receive products and get charged. I have a claim number with [redacted] received on 3/6/2015.

Merchant number 295 0813. Cancel number: [redacted] obtained in phone on 2/21.

Have spoke with credit services fraud and billing inquiries at BOA. I need peace of mind and need to save my credit. I need helpDesired Settlement: Want credit back for February and March charges. I have not used. this is become a nite mare and BOA is not helping he settle this. I was scammed but feel I do not owe late. Charge or charges on products after I called vendor and BOA fraud department

Business

Response:

March 26, 2015 Revdex.com Serving Delaware 60 Reads Way New Castle, DE 19720 Att'n.: [redacted] Regarding: Ms. [redacted] File No. 1[redacted] Dear Ms. Kasey I am in receipt of the complaint mentioned above and would offer the following in response. • Ms [redacted] did sign up for both a Garcinia Cambogia Trial and Natural Cleanse Plus trial. She signed up for the trial on 12/28/14. I assume her complaint is related to the $4.95 shipping charge, along with the after trial charges of $78.94 for the Garcinia Cambogia XT and $59.52 for the Natural Cleanse Plus. • For your information, Ms. [redacted] entered the trial program for Garcinia Cambogia XT at our website here: http://www.buygcxt.com & for Natural Cleanse Plus here: http://www.NaturalCleansePlus.com • In both case the programs are clearly detailed as a Trial programs with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php & http://naturalcleanseplus.com/payment.php), and full details provided in the Terms & Conditions. See: www.buygcxt.com/terms.php & http://naturalcleanseplus.com/terms.php • Ms [redacted] did call on 2/21/15 two times. The first time she was offered discounts but once all was declined her account was cancelled at 2:14pm Central Standard time. She then called again on 2/21/15 verified her account was cancelled she did not ask for any refunds at that time. • Ms. [redacted] then called us on 2/22/15 confirming that her account was cancelled she again did not ask for a refund of the charges. • For your Convenience I have included a copy of all charges that we have for her. Along with the dates and times charges took place as well as order ids that go along with each charge. Ms [redacted]’s account has been cancelled with us since 2/21/15. 2950813 02/20/2015 01:10am [redacted] NaturalCleanse2 Rebill 2 (48) $59.52 1 Natural Cleanse Plus Upsell Page (7) 0.95 USPS First Class Mail (2) $0.00 No Recurring None 2925871 02/14/2015 01:12am [redacted] Garcinia Cambogia XT Rebill 2 (73) $78.94 1 st101 Garcinia Cambogia XT (41) No Shipping Needed No Recurring None 2814263 01/21/2015 02:25am [redacted] NaturalCleanse2 Rebill 1 (47) $59.52 1 Natural Cleanse Plus Upsell Page (7) No Shipping Needed No Recurring None 2801533 01/18/2015 02:35am [redacted] NaturalCleanse2 Rebill 1 (47) $59.52 1 Natural Cleanse Plus Upsell Page (7) No Shipping Needed No Recurring None 2788111 01/15/2015 01:57am [redacted] NaturalCleanse2 Rebill 1 (47) $59.52 1 Natural Cleanse Plus Upsell Page (7) No Shipping Needed No Recurring None 2788109 01/15/2015 01:57am [redacted] Garcinia CambogiaXT Rebill 1 (72) $78.94 1 st101 Garcinia Cambogia XT (41) No Shipping Needed No Recurring None 2773249 01/12/2015 02:01am [redacted] NaturalCleanse2 Rebill 1 (47) $59.52 1 Natural Cleanse Plus Upsell Page (7) No Shipping Needed No Recurring None 2773247 01/12/2015 02:01am [redacted] Garcinia CambogiaXT Rebill 1 (72) $78.94 1 st101 Garcinia Cambogia XT (41) No Shipping Needed No Recurring 2693601 12/28/2014 03:53pm [redacted] SafeinsureShip (141) $1.95 1 SafeInsureShip Campaign (173) No Shipping Needed No Recurring None [redacted] 12/28/2014 03:52pm [redacted] NaturalCleanse2 - Trial (46) $0.00 1 Natural Cleanse Plus Upsell Page (7) 0.95 USPS First Class Mail (2) $0.95 No Recurring None • Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows: o The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone. o All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at [redacted] and we strive to answer and callers within 2 minutes or less. o Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone. All that said we have provided you with a copy of the complete record of our communications with Ms. [redacted]. It’s very unfortunate that Ms. [redacted] feels that she was victimized. We strive to provide a great product and even better customer service. We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call center. Ultimately, according to our records Ms. [redacted] was treated responsibly and fairly by our company and I trust that this response will put this matter to rest. Such being the case, I trust that this matter has been addressed satisfactorily. If you do need additional information, please feel free to contact us again. Regards, [redacted] Optimal Health Products Inc. Sent on: 3/26/2015 11:16:12 AM

Review: Ordered product on 10/31/2014. Product was never shipped. Ups tracking number [redacted] shows label created. No other updates. Told to call back in a week if we did not receive product. Calked back on 11/09/2014. Created another order. Checking shipping label [redacted] showed same issue. Label created but never sent. Today is 12/1/2014 and both labels show same status. During all these calls they tried to placate me by offering a 75% discount. Didn't do much good as never was shipped. Wondered if it was because of the discountDesired Settlement: Want original shipping money and no further contact

Review: I signed up for a trial of Garcina Gambogia and was not informed I was signing up for an auto shipment plan. I returned the trial products, but was still changed $56.95 for a shipment that was never sent out. I received a call from the company on 1/31/14 saying they would be refunding the fees to the credit card I used, it would take 5-7 days. Four weeks later I called about the refund & was told it would take 6-8weeks. After I did not receive my refund I called again and was told a message was sent to the billing office & I would be receiving my refund in 3-5 days. I have made several more calls, I have been told there was a technical issue & I would receive a call from the billing department; I have been told it was escalated to a supervisor & I would receive a call back & when I call again today I was told the billing office was being notified & I should have my refund in 3-5 days. It has been 3 1/2 months, still no refund. I just want my money backDesired Settlement: I just want my money back

Review: The advertising was very misleading and suggested that a 60 day trial was free for Garcinia Combogia, minus shipping and handling. Deep within the terms and conditions it states that if you don't cancel within 14 days, you will be billed $78.94. Who reads 2 pages of terms and conditions to buy a vitamin supplement? Absolutely ridiculous. This has been a less than satisfactory experience and I have canceled my membership. I will deter anyone looking at buying this supplement and be sure to make it known that it's a scam!Desired Settlement: Refund my credit card in the amount of $78.94 and remove me from all future sales calls and mail.

Review: I answered an offer for a free trial of the Garcinia Cambrosia products on or about 9-11-15. I received the product several days later, but due to being ill at the time was unable to try the products. On 9-25-15 I discovered a charge for $59.52 on my checking account for this company. I Attempted to contact them on 9-26-15, but their return call was apparently an automated dialer as no one responded when I answered.

I then contacted them again this morning, 9-28-15, and I was told the following:

1. The 14 day trial period started the day it was ordered regardless of when the product was received

2. I was offered first 30% discount, then a 50% discount, and finally a 75% discount rather than a full refund, all of which I declined as I just wanted my money refunded.

3. I could have my money refunded but I would have to return the product (supposedly a Free Trial???) before that could happen, it would take up to 15 days after they received my return, and I would have to pay a $9.95 restock fee (again I say, a Free Trial!)

I said then just give me the 75% refund, I'll keep the product but cancel the account; the customer service rep said oh no, ma'am- I offered you the 30, 50, and 75% discounts but you declined so you will have to return the product and wait for your refund.

4. I advised her that wasn't acceptable as this unauthorized charge had overdrawn my account and she advised "No, we didn't overdraw your account ma'am"Desired Settlement: I want to receive a full refund of the $59.52 and independent verification that this account has been canceled. I also feel that this company is guilty of very predatory and deceitful practices and should be held to account.

I will most likely have either an overdraft fee or stop payment fee in regard to this transaction-I realize this is the cost of my poor decision to accept this 'Free Trial', but again feel this company should be held accountable for these actions as I feel fairly certain I am not the only consumer who has been treated this way.

Business

Response:

September 30, 2015 Regarding:Ms [redacted]: File No. [redacted]Dear Ms [redacted],I am inreceipt of the complaint mentioned above and would offer the following inresponse.Ms [redacted] did sign up for Natural Cleanse Plus and Garcinia XT trial on 9/10/2015. I assume her complaint is related to the charges of $4.95 and $59.92. Ms [redacted] received a full 30 day supply of the Natural Cleanse Plus and 2 months of Garcinia XT when she signed up for the trial. When we did not hear from Ms [redacted] during the 14 day trial she was billed for the bottle she received ($59.92) she was never charged for the Garcinia XT. On 9/28/2015, Ms [redacted] did call after this billing had taken place and was reminded of the terms and conditions agreed upon. She was offered discounts and refunds to settle the account which all were refused. Ms [redacted] was then issued an RMA number to return the products for resolution. To date, the products have not been returned and she was never billed for the 2 bottles of Garcinia XT. All calls are recorded and time stamped.For your information, Ms [redacted] entered the trial program for Natural Cleanse Plus at our website: http://www.NaturalCleansePlus.com The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & Conditions. See: http://naturalcleanseplus.com/terms.php Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at 855-986-2646 and we strive to answer all calls within 2 minutes or less.Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone.For yourreview, we have provided you with a copy of the complete record of ourcommunications with Ms [redacted].It’s veryunfortunate that Ms [redacted] feels that she was misled. Westrive to provide a great product for healthy living and professional customerservice. Weprovide a number of ways to cancel a trial membership from our Easy Cancelbutton, to email and Toll-Free call center.Ultimately,according to our records, Ms [redacted] was treated responsibly andrespectfully by our company and I trust that this response will satisfy allissues.If youneed additional information, please feel free to contact us again. BestRegards,OptimalHealth Products Inc. ACCOUNT INFORMATION:09/28/2015 08:31am - [redacted] M - cci said she needs to cxacc, she can not afford the product. And also wants to return the products. Ioffered a 35% 50% 75% dis declined. 35% 50% 75% refund all declined. I cx outacc, gave cust her cxl ID #. also her RMA #. Customer agreed to returnavailable to return within policy. Refund is processed within 5-15 days afterreceiving product back at fulfillment- Full refund minus restocking fee of($9.95) as agreed to by cust. [redacted]. M09/28/2015 08:31am By [redacted] - Added Notes 09/28/2015 08:28am By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.09/28/2015 08:28am By [redacted] M Main Product: NaturalCleanse2 Rebill 1 wasplaced on HOLD 09/28/2015 08:28am By [redacted] M -Recurring turned OFF 09/28/2015 08:28am By [redacted] M -Order was flagged as RMA - RMA Number: 40963675967765878 09/25/2015 02:43am By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.09/25/2015 02:43am By Lime Light CRM- Order attempted to process on gateway (213) and declined because of"Decline, not sufficient funds", but cascade gateway id (107) savedthe sale and was able to approve the order09/25/2015 02:43am By Lime Light CRM- No Street Address Match, 5 Digit Zip Exact Match Only09/25/2015 02:43am Order Created 09/25/2015 02:43am By Lime Light CRM - New Recurring withnew order id 409636709/11/2015 03:37am By Lime Light CRM - Tracking numberreceived from fulfillment 09/11/2015 03:37am By Lime Light CRM - At Cost shipped thisorder using 0.95 USPS First Class Mail with a total cost of $0.9509/10/2015 09:50am By Lime Light CRM - order sent tofulfillment. Fulfillment #: 722394809/10/2015 09:50am By Lime Light CRM - Revguard postskipped, all products have been configured as exclusions.09/10/2015 09:50am By Lime Light CRM - Order Confirmationprocess Failed to Post to Five9 Marketing. Reason: Domain wasn't found.09/10/2015 09:49am - This order passed the fraud screeningcheckFraud Id = 09/10/2015 09:49am Order Created Tell us why here...

Review: I ordered a sample of Garcinia Cambogia XT and Natural Cleanse in November 2014, order [redacted] with an order total of $4.95 and $0.95. Today this company charged my bank account an additional $140.00 for this product, after another charge in December for $140.00 that I just found. I did not authorize this charge, nor did I approve any additional product be shipped to me. As I called and talked with [redacted] 30 minutes ago, he stated that he could stop any future charges but would not refund the $140 dollars charged to my bank account today, or the $140.00 charged in December, as I had 14 days to cancel any other future shipments, and I did not take advantage of that. There is nothing in any of my communications with this company showing that they would continue to charge my bank account for this product.....and they would charge my account forever if I hadn't called them out on it today. I told him that he had better start looking for a new job. There is nothing in any of the information that I have showing that this company has the right to further charge my bank account after the initial sample shipment, without my approval. This is a scam, period !Desired Settlement: Companies like Optimal Health Products LLC should not be allowed to operate, and should be shut down. This is a crime against all consumers. Please stop them from preying on consumers ..... this is just wrong. I would be satisfied with a refund of $280.00

Review: I had order a free sample of garcinia cambogia diet pills the add from the dr.oz web site said free all I had to do was pay the shipping and handling. so I did one week later my account was charged 79.31 which I never agreed to. I called the bank to dispute this they gave me the number on the charge which was to florida. I called and told them what had happened, they informed me that I had signed up for a membership, which I never did. I told the guy this and he rudely replied that I agreed to the membership when I signed up for the free trail. I told him I was trying the free sample and he snarkly replied that it wasn't free that it was a 14 day free trail. I said ok whatever I am with in my 14 days I want my money back and I will send the product back. He just kept repeating that I agreed to the terms and conditions. that's when I told him I was never told I was signing up for a membership nor was the option available. finally he agreed to refund 30% but I still don't agree I never signed up for a membership and I called to cancel in the 14 day period.Desired Settlement: I would like all my money back plus I will ship the product back. I want them to have to state that you are signing up for a membership and that this is what it will cost.

Review: My wife answered an ad for a product called Garcinia Cambogia. She was to receive the product for cost of shipping and handling. The product arrived and she barely had time to start trying it and we were charged $78.94 and $2.37 which I believe is the shipping charge. I contacted the company and they refused to refund the $78.93 saying it was not cancelled in a timely enough fashion. The product arrived 7-10 days ago and the phone call was made today (11 Feb 2014). I believe the cancellation was made in a timely enough fashion and believe the company's advertising practices are unscrupulous.Desired Settlement: Refund of $78.94

Review: I was offered a 2 month free trial for a shipping charge of $4.95 only. I was to cancel within 14 days to not receive any more prodect. I did this and did not receive a cancellation number and my account was charged $78.94. I called and complained and was given a refund of $27.63. I am very angry with this company because I am still being charged $51.31 for a product I did not like. This is no way to run a business and I think they should some how be stopped from their fraudulent business tactics!!!Desired Settlement: I just don't want to be charged for a product that I cancelled in the correct amount of time. I only wish I had asked for a cancellation number. but the woman didn''t offer one and I foolishly didn't tink to ask for one!!

Review: I authorized a home traffic income.com(http://memebers.home traffic income.com/) to charge me $1 on Sat. 10/5/2013.I paid using my visa debit card. I don't know how they got email , anyhow their promotion was for $1 for the first 3 days, well I checked my account the same day and they charged me $79 and instead of stating home traffic income, it stated from lumgarciniacambogia! This perplexed me a great deal, frustrated because all I had was $44 in my checking that I need for my asthma medications. I am not employed. I called Chase bank, the agent just closed my debit crd and told me to contact company on Monday. Well I did call them ON Monday and twice because the first agent never canceled my account. The second agent said I will receive back my refund credit in 4-5 business days. Well, I checked my checking account online yesterday and it was refunded and I had a positive $42. I go to Chase bank today and find out they charged me again $79. I called the company again and they just say they already refunded me. I tell them that they charged me again! I never authorized them to charge me $79, they just robbing me and giving false advertisements online, I don't know how they got my email in the first place. This company is a dishonest and corrupted company. I don't even know who the heck is lumgarciniacambogia, I applied to a home traffic income job!Desired Settlement: I want my money back to buy my asthma medications.

Review: I saw a weight loss supplement called Garcinia Cambogia advertised on the Dr OZ show. I came across an AD on the internet, which offered a Risk Free Trial with 100% money back Guarantee in the first 60 days. I only had to pay $4.95 for shipping, which I did by Debit card, on 5-4-14, and on 5-9-14, I received a 2 month supply. On 5-22-14, I noticed an unauthorized charge for $78.94 by OPTIMAL HEALTH PRODUCTS, I contacted customer service at [redacted], to complain about the charge and I asked for my money back, I was told by customer service that they would not be able to refund my money because I didn't cancel within 14 days. I only had the product for 9 days when they charged my Debit Card on 5-18-14, and they offered a no risk, free trial for 60 days, with a 100% money back guarantee.Desired Settlement: Full cash refund of $78.94, company needs to honor their 100% money back guarantee.

Review: WHEN I VISITED THE WEB-SITE THE PROCESS WAS FAIRLY SIMPLE. IT WAS AFTER THE ORDER WAS PLACED AND MY CREDIT CARD WAS CHARGED THE DRAMA BEGAN. I CALLED BIO-HEALTH LATER THAT DAY TO RECEIVE A COMFIRMATION NUMBER. THE FIRST AGENT I SPOKE TO WHEN DOWN THE LIST AND CLAIMS TO HAVE RECEIVED AN PO BOX FOR MY MAILING ADDRESS. I TOLD THE AGENT I DIDN'T HAVE A PO BOX AND REQUESTED THEY CHANGE THAT ADDRESS. AT THE TIME I COULDN'T REMEMBER MY EMAIL SO I WAS TOLD TO CALL BACK. I CALLED BACK GOT ANOTHER AGENT THAT REOPENED MY ORDER AND AS THEY GOT TO THE PO BOX REFUSED TO HELP ME UNTIL I CONFIRMED THAT ADDRESS. I INFORMED AGENT I WAS DISABILED AND MY FRIEND DID THE ORDER AND WHEN CHECK WITH HER. I CONFIRMED MY FRIEND (JAY) NEVER PUT AN PO BOX AND TOOK A COPY OF THE ORDER SCREEN. I CALLED BACK SPOKE TO BRIAN AGT FOR BIO-HEALTH EXPLAINED WHAT WAS GOING ON HE REFUSED TO DISCUSS MY ORDER WITH CONFIRMATION OF PO BOX EVEN AFTER I TOLD HIM I HAD A COPY OF THE SCREEN WHICH SHOWED MY ADDRESS SHOWED ON THE ORDER-458392 NOT A PO BOX. I ASKED TO SPEAK TO A SUPERVISOR WAS REFUSED THAT OPTION, WAS TALKED DOWN TOO BY BRAIN. I EXPLAINED TO BRAIN I WOULD CANCEL IF THEY DECIDED TO SEND MY ORDER TO THE WRONG ADDRESS. BRAIN TOLD ME WHATEVER". I HUNG UP THE PHONE CALLED MY CREDIT CARD COMPANY SPOKE TO CURTIS EXPLAINED TO HIM THAT I NEEDED TO STOP PAYMENT, CURTIS IMMEDIATELY DID A 3 WAY CALL TO BIO-HEALTH AND WE SPOKE TO LEXIE. LEXIE STARTED THE CALL BY VERIFYING MY INFO AS WE GOT TO THE PO BOX SHE WHEN INTO THE SAME SCRIPT. AT THAT MOMENT I LET LEXIE KNOW I WAS PREPARED TO CANCEL THE ORDER IF THEY COULD NOT CHANGE THE ADDRESS, LEXIE IMMEDIATELY CHANGED THE ADDRESS, WHILE CURTIS FROM MY CREDIT CARD COMPANY WAS LISTENING AND SAID MY ORDER WOULD ARRIVE IN 2 OR 3 DAYS. WE HUNG UP AND I ASKED MY CREDIT CARD COMPANY TO KEEP THIS INFO ON FILE, AND CURTIS AGREED. HERE I AM DISABILED, FLUSTRATED, BLOOD PRESSURE IS OUT OF WACK ALL BECAUSE I'M TRYING TO ORDER A PRODUCT. A WEEK LATER STILL NO PRODUCT, I'VE RECEIVED NO CALLDesired Settlement: 1ST OF ALL NO CUS AFT PAYING FOR A PRODUCT SHOULD BE TREATED WITH THE LEVEL OF DISRESPECT THAT I EXPERIENCED ON MY CALL WITH [redacted] FROM BIO-HEALTH. WHEN I ASKED TO SPK TO A SUPERVISOR IT SHOULD HV BEEN DONE OR BEEN OFFERED A C/B. SECOND WHEN I TOLD BRAIN WHAT I INTENDED TO DO IF HE COULDN'T FIX THE ADDR HE CONTINUED TO MAKE SMART REMARKS AND REFUSED TO GET SOMEONE ON THE PH THAT COULD HAVE DEFUSED THE SITUATION. IN MY OPINON MY PRODUCT SHOULD BE OF NO COST GIVEN THE WAY I WAS TREATED

Review: I was led to beleive that this was a free trial product that they needed bank account for shipping cost then money was taken out of my bank account twice in the same month

money that I can ill afford to loose.Desired Settlement: soonest possible settlement I live on a small pension and it is too cold to live outside

Review: Ordered trial for $4.95 of Garcinia Cambogia was offered cleanse for only $.95, so agreed and purchased. Never was I told this was just S&H fees and IF I DIDNT CALL AND CANCEL my debit card would be charged $138.46 within 14 days.

I NEVER READ ANYTHING ABOUT 14 days ANYWHERE!!

I contacted the number on bank statement when I noticed charges. It was disconnected. So I went to my bank and filed a dispute of charges. My bank followed up and sent me letter stating I should contact merchant. So I did, and they offered to refund me 50% IF I STAYED ON PRIGRAM!! I declined ask for total refund since I was scammed!! They said I'm sorry but you had 14 days to cancel. This is the first time I had heard about 14 days to call and cancel or be charged astronomical amount.

Please help me receive full refund. I am on fixed income and in no way financially able to pay $138.46 a month.

I have complete unopened bottles I will gladly return. Package was opened not the products.

Thank you for helping me and I bet I am not the first one to file complaint like this, however it will be my last time to be scammed.Desired Settlement: Credit my debit card for total amount $138.46.

If I am to return product please send prepaid label. Not asking for $4.95 or $.95. I will consider that a bought lesson!! Thank you for any help!!

Business

Response:

Regarding:Ms [redacted]: File No. [redacted]Dear Ms [redacted],I am inreceipt of the complaint mentioned above and would offer the following inresponse.Ms [redacted] did sign up for the Natural Cleanse Plus and Garcinia XT trial on 9/14/2015. I assume her complaint is related to the charges of $4.95, $59.92 and $78.94. Ms [redacted] received a full 30 day supply of the Natural Cleanse Plus and 2 months of Garcinia XT when she signed up for the trial. When we did not hear from Ms [redacted] during the 14 day trial, she was billed for the bottle she received ($59.92) and 1 bottle of Garcinia XT ($78.94). She was never billed for the second bottle of Garcinia XT. On 10/13/2015, Ms [redacted] did call after this billing had taken place and was reminded of the terms and conditions agreed upon and her account was canceled. She was offered discounts to continue for resolution but refused. For your information, Ms [redacted] entered the trial program for Natural Cleanse Plus at our website: http://www.NaturalCleansePlus.com and the Garcinia XT at http://www.buygcxt.com The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & Conditions. See: http://naturalcleanseplus.com/terms.php, www.buygcxt.com/terms.php Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at 855-986-2646 and we strive to answer all calls within 2 minutes or less.Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone.For yourreview, we have provided you with a copy of the complete record of ourcommunications with Ms [redacted].It’s veryunfortunate that Ms [redacted] feels that she was misled. Westrive to provide a great product for healthy living and professional customerservice. Weprovide a number of ways to cancel a trial membership from our Easy Cancelbutton, to email and Toll-Free call center.Ultimately,according to our records, Ms [redacted] was treated responsibly andrespectfully by our company and I trust that this response will satisfy allissues.If youneed additional information, please feel free to contact us again. BestRegards, OptimalHealth Products Inc. ACCOUNT INFORMATION:10/13/2015 12:29pm - [redacted] C - CI DUE TO UNAUHTORIZEDCHARGES,EXP THE T/C TO CUST,ENCOURAGED CUST TO CONTINUE,CHUD,CX ACCT ASREQUESTED. no refunds offered or required on prev charges to settle acct. cxacct as requested by cust.-[redacted].C10/13/2015 12:31pm By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.10/13/2015 12:31pm By [redacted] C - MainProduct: NaturalCleanse2 Rebill 1 was placed on HOLD 10/13/2015 12:31pm By [redacted] C -Recurring turned OFF 10/13/2015 12:29pm By [redacted] C -Added Notes 09/29/2015 07:18am By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.09/29/2015 07:18am Order Created 09/29/2015 07:18am By Lime Light CRM - New Recurring withnew order id 411435109/16/2015 03:51am By Lime Light CRM - Tracking numberreceived from fulfillment 09/16/2015 03:51am By Lime Light CRM - At Cost shipped thisorder using USPS First Class Mail with a total cost of $4.9509/14/2015 03:41pm By Lime Light CRM - order sent tofulfillment. Fulfillment #: 724801409/14/2015 03:41pm By Lime Light CRM - Revguard postskipped, all products have been configured as exclusions.09/14/2015 03:41pm By Lime Light CRM - Order Confirmationprocess Failed to Post to Five9 Marketing. Reason: The requested domain isdisabled.09/14/2015 03:41pm By Lime Light CRM - CVV2/CVC2 match09/14/2015 03:41pm By Lime Light CRM - Street Address and 5Digit Zip Exact Match09/14/2015 03:41pm - This order passed the fraud screeningcheckFraud Id = 09/14/2015 03:41pm Order CreatedCall

Review: I responded to an ad to try the product as a buy one get one free offer for a charge of $4.95, or so I thought. After the box arrived, I called to confirm that I had no further obligation to purchase future products. (I read a product review online after ordering this item and was warned to do this.) I was told that after 14 days trial period, my credit card would indeed be charged for the next shipment in my subscription. I immediately stated that I wanted to cancel my subscription and wanted to return the unopened product. After more promotion on the part of the agent, I was given a code to confirm that my subscription was indeed cancelled. Later I called back to speak to a different operator and the person on the other line would not speak to me other than to give the hours of operation of the company. These calls did not leave me convinced that a future additional charge would not appear on my credit card.Desired Settlement: I did not see any information in the advertisement stating that I would be committed to future charges. I would like to see this advertisement changed so that someone else does not make the same mistake that I made.

Business

Response:

September 24, 2015Regarding:Ms [redacted]: File No. [redacted]Dear Ms [redacted],I am inreceipt of the complaint mentioned above and would offer the following inresponse.Ms [redacted] did sign up the Garcinia CambogiaXT Trial. She signed up for the trial on 9/14/2015. I assume her complaint is related to the charges of $4.95. Ms [redacted] received a full 60 day supply of the Garcinia Cambogia XT when she signed up for the trial. Ms [redacted] did call on 9/18/2015. She was reminded of the terms and conditions agreed upon and understood as stated in the notes below. Ms [redacted] was offered discounts to assist her to continue to reach her goals which she declined. We waived the retention fee as a courtesy. Ms [redacted] received 2 full months of product at no cost which is borderline friendly fraud. She did not call a second time. All calls are recorded and time stamped.For your information, Ms [redacted] entered the trial program for Garcinia Cambogia XT at our website here: http://www.buygcxt.com The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & Conditions. See: www.buygcxt.com/terms.php Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at 855-986-2646 and we strive to answer all calls within 2 minutes or less.Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone.For yourreview, we have provided you with a copy of the complete record of ourcommunications with Ms [redacted].It’s veryunfortunate that Ms [redacted] feels that she was misled. Westrive to provide a great product for healthy living and professional customerservice. Weprovide a number of ways to cancel a trial membership from our Easy Cancel button,to email and Toll-Free call center.Ultimately,according to our records, Ms [redacted] was treated responsibly andrespectfully by our company and I trust that this response will satisfy allissues.If youneed additional information, please don’t hesitate to contact us. BestRegards,OptimalHealth Products Inc. ACCOUNTINFORMATION:09/18/2015 06:15pm - [redacted] Y - CCI to cx due to process. Ibuilt value and encouraged as well as offered 50% disc (CHUD)- declined. Custis still in trial, I offered retention fee- declined. I waived retention feefor cust. Customer agrees to cx trial and keep product. ($9.95) retention feeis being waived to settle acct. No refunds offered or required on prev chargesto settle acct. cx acct as requested by cust. –I[redacted]y 9/18/2015 06:15pm By [redacted] Y -Added Notes 09/18/2015 06:13pm By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.09/18/2015 06:13pm By [redacted] Y -Main Product: Garcinia CambogiaXT Trial was placed on HOLD 09/18/2015 06:13pm By [redacted] Y -Recurring turned OFF 09/16/2015 03:49am By Lime Light CRM- Tracking number received from fulfillment 09/16/2015 03:49am By Lime Light CRM- At Cost shipped this order using USPS First Class Mail with a total cost of$4.9509/14/2015 12:33pm By Lime Light CRM- order sent to fulfillment. Fulfillment #: 724740109/14/2015 12:33pm By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.09/14/2015 12:33pm By Lime Light CRM- Order Confirmation process Failed to Post to Five9 Marketing. Reason: Therequested domain is disabled.09/14/2015 12:33pm By Lime Light CRM- CVV2/CVC2 match09/14/2015 12:33pm By Lime Light CRM- Street Address and 5 Digit Zip Exact Match09/14/2015 12:33pm - This orderpassed the fraud screening checkFraud Id = 09/14/2015 12:33pm Order Created

Review: on june 20 2015 I ordered 3 bottles of alphazxt @ 29.98 and was to receive 2 free. That would have been 89.94. When I checked my bank online bank statement I found that 149.98 had been taken out for the alpha zxt so I immediately called their customer service and spoke to raymond suzuki or so he said his name was. he appoligized for the confusion and offered to let me have the three bottles for 59.96. I thought this was a good deal and explisitedly ask him if I would still get the buy 3 get 2 free deal and he said yes. so in a day or 2 I saw where I had been refunded for 3 bottles of the product and never thoug anything more about it until they arrived and I only got 2 bottles. I contacted them by email to their customer service and received an answer back saying that I had been refunded for three bottles and only paid for 2 so that was all I would get. I work and today sun. july 12 is the 1st opportunity I have has to persue the matter further so I called today and got ahold of a woman who told me the same thing that I just explaind and I told her the mans name that I placed the order with and that he had told me that I would get the buy 3 get 2 deal for the 59.96 because of their mistake in billing my card the 149.98. I ask her to go back to the recorded phone call and listen to it and she said something about having to have a supervisors permissiion to do that and I ask if there wasnt one there and she said yes but they were busy. I then ask to talk to one and she hung up on me. I called back and got the same person and she told me that I could return the product to them and pay the shipping myself and that they would need to receive it within 15 days or I would not get a refund of my purchase price. there again is a descrepancy on their main page at the bottom it stated that you have a full 60 days to return the bottles for any reason and even if they are empty and get full refund. There she is telling me I have 15 days to get them to them. In their disclaimer section, which I didnt read until after I spoke with her today, it says that the bottles have to be unopened before you get a refund. They are a corrupt company and I would like them to be investigated and shut down. I am attaching their main page with this email and as you can see it says buy 3 bottles for 29.99 and get 2 free but it also lists the price as 149.95 so that doesnt even add up. Please shut them down. If it is not in your power to do so then alert the people who can. They are a rip off. My name is [redacted]Desired Settlement: Unspecified

Business

Response:

August 5, 2015Regarding:Ms [redacted]: File No. 10716310Dear Ms [redacted],I am in receipt of the complaint response mentioned above and would offer the followingfor resolution.After further research it has been discovered that Ms [redacted] does not have anaccount with us making this claim erroneous. She is making a claim for“Alphazxt”, we are Optimal Health XT. Please remove this complaint and any negative implications it may carry.We trust this matter is settled and closed. If you have any further questions, pleasedon’t hesitate to contact us. BestRegards, Optimal Health Products Inc. Responded on 8/05/2015

Review: Dear Revdex.com,

I ordered a couple of products from Optimal Health Products Inc, including Natural Cleanse, not realizing that I was committing to receiving these products every month, and that the company would be deducting the payments from my bank account. When I noticed the deduction on my bank statement, I called the company. Perhaps I should have read the fine print more closely, but it also should have been written more clearly. When I offered to return the second shipment unopened, they refused to accept it.

When I told them I wanted to cancel the subscription I didn't know I had agreed to, they charged me $18.47 for each product's cancellation. This seems like an excessive penalty.

The company address is 73055-427 N. Tatnail Street, Wilmington, Delaware 19801. phone: 8[redacted] Thank you very much for any assistance that you can offer.

Sincerely, [redacted]Desired Settlement: At the very least I would like a refund on the unfair cancellation charges.