Optimal Health Products

July 7, 2016
Revdex.com Serving Delaware
 
Att'n.: [redacted]
Regarding: Mr. [redacted] File No. [redacted]
 
Dear Mr. [redacted]
I am in receipt of the complaint response rejection above and would offer the following in response.
Mr. [redacted] did sign up for a Garcinia Cambogia XT/Natural Cleanse Trial.  I assume his complaint is related to our $4.95 Trial & $78.94 and $59.52 monthly membership re-bill for both products ordered on 2/20/16. 
Mr. [redacted] was shipped a 2 month supply of Garcinia and a 1 month supply of Natural Cleanse. When he did not contact us within the 14 day trial as stipulated in the terms and conditions agreed upon, he was billed for the first bottle of Garcinia and Cleanse on 3/6/16.
Mr. [redacted] and his bank called customer care on 4/4/16 and was reminded of the terms and conditions agreed upon. He called again on 6/22/16 requesting a refund. Mr. [redacted] filed a charge back on 4/27/16. Due to this action we are unable to handle the account as this is now a legal issue between the banks.
For your information, Mr. [redacted] entered the trial program for Garcinia Cambogia XT at our website here: http://www.buygcxt.com & for Natural Cleanse Plus here: http://www.NaturalCleansePlus.com
In both cases the programs are clearly detailed as Trial programs with a summary of the program terms provided on the check-out pages, and full details provided in the Terms & Conditions. See: http://www.buygcxt.com &  http://naturalcleanseplus.com/terms.php
Despite the fact that he appears to have missed all of the on-site verbiage detailing the program, we still provided him with a number of ways to contact us &/or to remove himself from the program as follows:
The website that he signed up on has an Easy Cancel button above rush my order on the checkout page.
All of the email correspondence that he received from us includes instructions on how he could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at 855-986-2646 and we strive to answer all calls within 2 minutes or less.
Lastly, the literature that he would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone.
We have provided you with a copy of the complete record of our communications with Mr. [redacted].
It’s very unfortunate that Mr. [redacted] feels that he was misled. We strive to provide a great product and even better customer service. 
We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call center.
Ultimately, according to our records Mr. [redacted] was treated responsibly and fairly by our company and I trust that this response will put this matter to rest.
It appears that Mr. [redacted] lost his charge back with the banks and as stated before, the account is closed and resolved.
If you do need additional information, please feel free to contact us again.
Regards,
 
[redacted]
Optimal Health Products Inc. 
 
ACCOUNT INFORMATION:
 
06/22/2016 09:36am - [redacted] - CCI ASKING FOR A REFUND . I WAS ADVISED TOO LET CUST KNOW THERE IS NOTHING FURTHER I CAN DUE TOO HIS ACCT DUE TOO IT BEING IN DISPUTE . CUST WENT ON TOO SK FOR LOCATION OF COMPANY . WHICH I ADVISED CUST I COULDNT DISCLOSE THAT INFORMATION . CUS WENT ON TOO SAY HE IS CALL THE BBW . No refunds offered or required on prev charges to settle acct. Agreed to continue - ( NONE ) applied as agreed to by cust. 04/27/2016 12:06pm - [redacted] - Chargeback Received and Posted_2016-04-26_ CB00_761166131701 04/04/2016 10:32am - [redacted] - EXP RAMSEY _ cci with bank rep . asked for account to be cx and not to be charged again in the 15 hours he had left . made sure account was cxed and gave cx #s. no refunds offered or required on prev charges to settle acct. cx acct as requested by cust.- [redacted] p.   04/04/2016 10:30am By [redacted] - Main Product: NaturalCleanse2 Rebill 1 was placed on HOLD 04/04/2016 10:30am By [redacted] - Recurring turned OFF 04/04/2016 10:30am By [redacted] - Main Product: Garcinia CambogiaXT Rebill 1 was placed on HOLD 04/04/2016 10:30am By [redacted] - Recurring turned OFF
:
03/06/2016 03:39am By Lime Light CRM - New Recurring with new order id 4660023 02/23/2016 03:40am By Lime Light CRM - Tracking number received from fulfillment. 02/23/2016 03:40am By Lime Light CRM - At Cost shipped this order using 0.95 USPS First Class Mail with a total cost of $0.95 02/20/2016 10:20am By Lime Light CRM - Order sent to fulfillment. Fulfillment #: 8258176 02/20/2016 10:20am By Lime Light CRM - Revguard post skipped, all products have been configured as exclusions. 02/20/2016 10:20am By Lime Light CRM - Order Confirmation process Failed to Post to Five9 Marketing. Reason: Domain wasn't found. 02/20/2016 10:20am By Lime Light CRM - CVV2/CVC2 match 02/20/2016 10:20am By Lime Light CRM - Street Address and 5 Digit Zip Exact Match 02/20/2016 10:20am This order passed the fraud screening check Fraud Id = 02/20/2016 10:20am Order Created

   
 
Tell us why here...

October 15, 2016 Revdex.com Serving Delaware 60...

Reads Way New Castle, DE 19720   [redacted] Regarding: Ms [redacted]:   File No. [redacted] Dear Ms [redacted], I am in receipt of the complaint mentioned above and would offer the following in response.
Ms [redacted] did sign up for the Garcinia XT trial on 8/25/16. I assume her complaint is related to the charges of $4.95 and $78.94 (USD).
Ms [redacted] received a full 60 day supply of the Garcinia XT when she signed up for the trial. When we did not hear from Ms [redacted] during the 14 day trial, she was billed for the first bottle of Garcinia XT ($78.94) on 9/9/16. She was never for the second bottle of Garcinia XT.
Ms [redacted] contacted customer service on 9/9/16 to state she had not received her products. She was reminded of the terms and conditions upon which were agreed. Ms [redacted] would not allow the representative to speak and disconnected the call. All calls are recorded and time stamped.
According to USPS tracking number [redacted], her products were left with an individual on 9/1/16 at 1:26pm.
For your information, Ms [redacted] entered the trial program for the Garcinia XT at http://www.buygcxt.com 
The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & Conditions. See: www.buygcxt.com/terms.php
 
Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:
The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.
All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at [redacted] and we strive to answer all calls within 2 minutes or less.
Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone.
It’s very unfortunate that Ms [redacted] feels that she was misled. We strive to provide a great product for healthy living and professional customer service.  We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call center. Ultimately, according to our records, Ms [redacted] was treated responsibly and respectfully by our company and I trust that this response will satisfy all issues. If you need additional information, please feel free to contact us again.   Best Regards,   [redacted] Optimal Health Products Inc.    ACCOUNT INFORMATION: 09/09/2016 08:33am - [redacted] - cci due to never receiving trial products and now being charged I tried to remind her of t/c and after placing the order the products do become her responsibility Cust would not allow me to speak and when I told her she was not eligible for a refund she called me a bunch of bad names and disconnected ‘sent csr report Cxed acct .No refunds offered or required on prev charges to settle acct. CX acct as requested by cust.-[redacted] s 09/09/2016 08:29am By [redacted] - Main Product: Garcinia CambogiaXT Rebill 1 was placed on HOLD 09/09/2016 08:29am By [redacted] - Recurring turned OFF 09/09/2016 03:21am By Lime Light CRM - Street Address and 5 Digit Zip Exact Match 09/09/2016 03:21am By Lime Light CRM - New Recurring with new order id 5028743 08/27/2016 03:21am By Lime Light CRM - Tracking number received from fulfillment. 08/27/2016 03:21am By Lime Light CRM - At Cost shipped this order using USPS First Class Mail with a total cost of $4.95 08/25/2016 08:11pm By Lime Light CRM - Order Confirmation process Failed to Post to Five9 Marketing. Reason: Domain wasn't found. 08/25/2016 08:11pm By Lime Light CRM - Order sent to fulfillment. Fulfillment #: 9342367 08/25/2016 08:11pm By Lime Light CRM API - Added Notes. 08/25/2016 08:11pm By Lime Light CRM - CVV2/CVC2 match 08/25/2016 08:11pm By Lime Light CRM - Street Address and 5 Digit Zip Exact Match 08/25/2016 08:11pm By Lime Light CRM - This order passed the fraud screening check Fraud Id = 08/25/2016 08:11pm Order Created     Responded to on 10/15/16 by [redacted]

May 24, 2016 Revdex.com Serving Delaware 60 Reads...

Way New Castle, DE 19720   [redacted] Regarding: Mr. [redacted]:   File No. [redacted] Dear Mr. [redacted], I am in receipt of the complaint mentioned above and would offer the following in response. ·         Mr. [redacted] did sign up for 90 day recurring package of Striction BP on 4/14/2016. The customer was then shipped a 90 day supply. ·         Mr. [redacted]s account is canceled and no derogatory complaint will reflect on his credit.  He is also still in possession of the 3 month supply of product. ·         Mr. [redacted] did contact customer service on 5/24/2016 to cancel. The customer was reminded of the Terms and Conditions agreed upon. He was offered multiple discounts but declined. He never requested a refund and the account was cancelled. All calls are recorded and time stamped as shown in the notes provided. ·         The site in which he ordered is https://www.strictionbp.com/order.php and the terms and conditions can be found at https://www.strictionbp.com/TerMr.._Conditions.htm
Despite the fact that he appears to have missed all of the on-site verbiage detailing the program, we still provided him with a number of ways to contact us and/or to remove himself from the program as follows:
The website that he signed up on has an Easy Cancel button on the top right corner and through the site that would allow him to cancel the membership prior to rebilling, without needing to speak to anyone.
All of the email correspondence that he received from us includes instructions on how he could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at 1-844-427-2873 and we strive to answer all calls within 2 minutes or less.
Lastly, the literature that he would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone.
For your review, we have provided you with a copy of the complete record of our communications with Mr. [redacted]. It’s very unfortunate that Mr. [redacted] feels that he was misled. We strive to provide a great product for healthy living and professional customer service.  We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call center. Ultimately, according to our records, Mr. [redacted] was treated responsibly and respectfully by our company and I trust that this response will satisfy all issues. If you need additional information, please feel free to contact us again.     Best Regards,   Optimal Health Products Inc.    ACCOUNT INFORMATION: 05/24/2016 01:39pm - [redacted] - EXP RAMSEY- cci to cx due to results. I offered 35% disc, cust decl. I offered NYOP cust decl. I cx cust account and provided cx #s. No refunds offered or required on prev charges to settle acct. cx acct as requested by cust. -[redacted] S 05/24/2016 01:38pm By [redacted] - Main Product: StrictionBP - Three Bottle Pkg (i) was placed on HOLD 05/24/2016 01:38pm By [redacted] - Recurring turned OFF   04/16/2016 03:25am By Lime Light CRM - Tracking number received from fulfillment. 04/16/2016 03:25am By Lime Light CRM - At Cost shipped this order using 8.99 Priority S and H with a total cost of $8.99 04/14/2016 10:01pm By Lime Light CRM - Order sent to fulfillment. Fulfillment #: 8577804 04/14/2016 10:01pm By Lime Light CRM - CVV2/CVC2 match 04/14/2016 10:01pm By Lime Light CRM - Street Address and 5 Digit Zip Exact Match 04/14/2016 10:01pm This order passed the fraud screening check Fraud Id = 04/14/2016 10:01pm Order Created

September 15, 2015Ms. [redacted]: File No. [redacted]Dear Ms. [redacted]I am inreceipt of the complaint mentioned above and would offer the following in response.Ms [redacted] did sign up for both a Garcinia Cambogia Trial and Natural Cleanse Plus trial. She signed...

up for the trial on 6/08/15. I assume her complaint is related to the $4.95 shipping charge, along with the after trial charges of $78.94 for the Garcinia Cambogia XT and $59.52 for the Natural Cleanse Plus.Ms [redacted] received two bottles of Garcinia XT and one bottle of Natural Cleanse.  She was subsequently billed for one bottle of each product on 6/23/2015.Ms [redacted] sent a package back to our fulfillment center without proper documentation and protocol per the terms and conditions agreed upon.Our customer care team attempted to contact her via email and phone 6 times for resolution (see attached account information) to no avail. Ms [redacted] then called on 9/10/2015, 3 months after her ordering, where she was advised of the return policy she agreed upon and was given a courtesy refund of 50%.For your information, Ms. [redacted] entered the trial program for Garcinia Cambogia XT at our website here: http://www.buygcxt.com  & for Natural Cleanse Plus here: http://www.NaturalCleansePlus.com In both cases the programs are clearly detailed as a Trial program with a summary of the terms and conditions provided on the check-out pages  (https://www.buygcxt.com/payment.php & http://naturalcleanseplus.com/payment.php), and full details provided in the Terms & Conditions. See: www.buygcxt.com/terms.php &  http://naturalcleanseplus.com/terms.phpFor your Convenience I have included a copy of all charges that we have for her. The dates and times charges took place as well as order ids that go along with each charge and the account notations.  Ms [redacted] account has been cancelled with us since 7/15/15. Despite the fact that she appears to have missed all of the on-site verbiage detailing the program and return policy, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at 855-986-2646 and we strive to answer and callers within 2 minutes or less.It’s veryunfortunate that Ms. [redacted] feels that she was misled as that was not ourintention. We strive to provide a great product and even better customerservice.  Weprovide a number of ways to cancel a trial membership from our Easy Cancelbutton, to email and Toll-Free call center.Ultimately,according to our records Ms. [redacted] was treated responsibly and respectfully byour company and I trust that this response will satisfy this issue.If youneed additional information, please feel free to contact us again.BestRegards, Optimal Health Products Inc.     ACCOUNT INFORMATION:09/10/201505:21pm - [redacted] - Refund to Save account- Refund required by customer tosettle account-(39.47). Applied as agreed to by customer. refunds offered orrequired on previous charges to settle acct. - [redacted] 09/10/201505:15pm - [redacted] - Refund to Save account- Refund required by customer tosettle account-(39.47). Applied as agreed to by customer.08/27/201512:06pm - [redacted] - Cc-Lvm-2nd Attempt. Customer upset about billing from June.If customer calls assist accordingly. [redacted] 08/24/201506:02pm - [redacted] - Cc-Lvm-1st Attempt. Customer upset about billing from June.If customer calls assist accordingly. [redacted] 08/24/201502:39pm - [redacted] r- CEI- requesting for a refund, explained unable to processrequest for refund via email to call in with the request- if customer callshandle accordingly. –[redacted] R07/15/201501:37pm - [redacted] - cc - lvm - 2nd attempt cxd acct - 2gcxt products and 1ncproduct were refused and returned if cust calls remind of return policy offer areship, assist accordingly. - [redacted] D07/13/201504:02pm - [redacted] - 1nc was returned as well**07/13/201501:49pm - [redacted] - cc - lvm - 1st attempt - 2gcxt products were refused andreturned if cust calls remind of return policy offer a reship with an ext anddscts, assist accordingly. - [redacted] D 09/10/201505:18pm By [redacted]t - Refunded - $29.76 Trans-ID: 27216229979/10/201505:18pm By [redacted] - Refunded - $39.47 Trans-ID: 272162293709/10/201505:15pm By [redacted] - Added Notes 08/27/201512:06pm By [redacted] - Added Notes 08/24/201506:02pm By [redacted] - Added Notes 08/24/201502:39pm By [redacted] r - Added Notes 07/15/201501:37pm By Lime Light CRM - Revguard post skipped, all products have beenconfigured as exclusions.07/15/201501:37pm By [redacted] - Main Product: Garcinia CambogiaXT Rebill 1 (Cda) wasplaced on HOLD 07/15/201501:37pm By [redacted] - Recurring turned OFF 07/15/201501:37pm By [redacted] - Added Notes 07/13/201504:02pm By [redacted] - Added Notes 07/13/201501:50pm By [redacted] - Changed recurring date on product (105) from 07/23/2015to 07/31/201507/13/201501:49pm By [redacted] - Added Notes   06/23/2015 04:06am By Lime Light CRM - New Recurring with new order id  3668769 06/10/2015 06:17am By Lime Light CRM - Tracking number received from fulfillment 06/09/2015 04:28am By Lime Light CRM - order sent to fulfillment. Fulfillment #: 3576587 06/08/2015 01:33pm By Lime Light CRM - Revguard post skipped, all products have been configured as exclusions. 06/08/2015 01:33pm By Lime Light CRM - Order Confirmation process successfully posted to Five9. 06/08/2015 01:33pm - This order passed the fraud screening checkFraud Id = 06/08/2015 01:33pm Order Created

Greetings,I am in receipt of a rejected complaint from Ms [redacted] ID [redacted] and offer the following in rebuttal.Ms [redacted] did order a trial of Garcinia XT and
Natural Cleanse on 7/24/15 and agreed to the terms and conditions at check out.
See http://africanmangoxt.com/Garcinia-Cambogia-XT_cda102/ and http://www.africanmangoxt.com/Garcinia-Cambogia-XT/terms.php.Ms [redacted] did not contact us to cancel
within the trial as stipulated and was billed for 2 bottles of the Garcinia XT.
She was never billed for the Natural Cleanse. It is unfortunate Ms [redacted] feels
misled but all of the information was provided to her on the website as well as
in emails.We strive to be customer centric and
adhere to customer satisfaction.  We hope
this response resolves any issue and if Ms. [redacted] would like to contact us for
further resolution, we are open 24 hours M-F and 6-6 Sat, Sun at
1-855-986-2646.Best Regards,Optimal HealthTell us why here...

September 30, 2015 Regarding:Ms [redacted]:   File No. [redacted]Dear Ms [redacted],I am inreceipt of the complaint mentioned above and would offer the following inresponse.Ms [redacted] did sign up for Natural Cleanse Plus and Garcinia XT trial on...

9/10/2015. I assume her complaint is related to the charges of $4.95 and $59.92. Ms [redacted] received a full 30 day supply of the Natural Cleanse Plus and 2 months of Garcinia XT when she signed up for the trial. When we did not hear from Ms [redacted] during the 14 day trial she was billed for the bottle she received ($59.92) she was never charged for the Garcinia XT. On 9/28/2015, Ms [redacted] did call after this billing had taken place and was reminded of the terms and conditions agreed upon.  She was offered discounts and refunds to settle the account which all were refused. Ms [redacted] was then issued an RMA number to return the products for resolution.  To date, the products have not been returned and she was never billed for the 2 bottles of Garcinia XT. All calls are recorded and time stamped.For your information, Ms [redacted] entered the trial program for Natural Cleanse Plus at our website: http://www.NaturalCleansePlus.com   The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & Conditions. See: http://naturalcleanseplus.com/terms.php Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at 855-986-2646 and we strive to answer all calls within 2 minutes or less.Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone.For yourreview, we have provided you with a copy of the complete record of ourcommunications with Ms [redacted].It’s veryunfortunate that Ms [redacted] feels that she was misled. Westrive to provide a great product for healthy living and professional customerservice.  Weprovide a number of ways to cancel a trial membership from our Easy Cancelbutton, to email and Toll-Free call center.Ultimately,according to our records, Ms [redacted] was treated responsibly andrespectfully by our company and I trust that this response will satisfy allissues.If youneed additional information, please feel free to contact us again. BestRegards,OptimalHealth Products Inc.   ACCOUNT INFORMATION:09/28/2015 08:31am - [redacted] M - cci said she needs to cxacc, she can not afford the product. And also wants to return the products. Ioffered a 35% 50% 75% dis declined. 35% 50% 75% refund all declined. I cx outacc, gave cust her cxl ID #. also her RMA #. Customer agreed to returnavailable to return within policy. Refund is processed within 5-15 days afterreceiving product back at fulfillment- Full refund minus restocking fee of($9.95) as agreed to by cust. [redacted]. M09/28/2015 08:31am By [redacted]  - Added Notes 09/28/2015 08:28am By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.09/28/2015 08:28am By [redacted] M  Main Product: NaturalCleanse2 Rebill 1 wasplaced on HOLD 09/28/2015 08:28am By [redacted] M -Recurring turned OFF 09/28/2015 08:28am By [redacted] M -Order was flagged as RMA -  RMA Number: 40963675967765878 09/25/2015 02:43am By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.09/25/2015 02:43am By Lime Light CRM- Order attempted to process on gateway (213) and declined because of"Decline, not sufficient funds", but cascade gateway id (107) savedthe sale and was able to approve the order09/25/2015 02:43am By Lime Light CRM- No Street Address Match, 5 Digit Zip Exact Match Only09/25/2015 02:43am Order Created 09/25/2015 02:43am By Lime Light CRM - New Recurring withnew order id  409636709/11/2015 03:37am By Lime Light CRM - Tracking numberreceived from fulfillment 09/11/2015 03:37am By Lime Light CRM - At Cost shipped thisorder using 0.95 USPS First Class Mail with a total cost of $0.9509/10/2015 09:50am By Lime Light CRM - order sent tofulfillment. Fulfillment #: 722394809/10/2015 09:50am By Lime Light CRM - Revguard postskipped, all products have been configured as exclusions.09/10/2015 09:50am By Lime Light CRM - Order Confirmationprocess Failed to Post to Five9 Marketing. Reason: Domain wasn't found.09/10/2015 09:49am - This order passed the fraud screeningcheckFraud Id = 09/10/2015 09:49am Order Created   Tell us why here...

March 17, 2015 Revdex.com Serving Delaware 60 Reads Way New Castle, DE 19720 Att'n.: [redacted] Regarding: Ms. [redacted] File No. [redacted] Dear Ms. [redacted] I am in receipt of the complaint mentioned above and would...

offer the following in response. • Ms Adrienne [redacted] did sign up for both a Garcinia Cambogia Trial and Natural Cleanse Plus trial. She signed up for the trials on 2/13/15. I assume her complaint is related to the initial charges of $4.95 and $0.95. Along with the after trial charge of $78.94 and $59.52. • She was then charged for the products she received after her initial trial period had ended, which was on 2/28/15. Ms [redacted] was billed $59.52 for the 30 day supply of the Natural Cleanse Plus. She also received a full 60 day supply or two bottles of the Garcinia Cambogia XT. Ms [redacted] was billed for one bottle which is a 30 day supply, in the amount of $78.94 on 2/28/15. • For your information, Ms. [redacted] entered the trial program for Garcinia Cambogia XT at our website here: http://www.buygcxt.com & for Natural Cleanse Plus here: http://www.NaturalCleansePlus.com • In both cases the programs are clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php & http://naturalcleanseplus.com/payment.php), and full details provided in the Terms & Conditions. See: www.buygcxt.com/terms.php & http://naturalcleanseplus.com/terms.php • She did call in and cancel her account on 3/1/15 due to charges that she had noticed. Ms [redacted] was reminded of the terms that she had agreed to at the time of the call she did not ask for a refund at the time of the call. • Ms [redacted] called two times on 3/1/15 and did not ask for a refund either time while speaking with our Representatives. • Ms [redacted] also spoke to our Representatives on 3/2/15 two different times. On her second call she hung up on the Representative before anything could have been offered to try to resolve this account for her. An attempt was made to call her back which she did not answer at that time. Ms [redacted] has not attempted to contact the company since. Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows: o The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone. o All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at 855-986-2646 and we strive to answer and callers within 2 minutes or less. o Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone. All that said we have provided you with a copy of the complete record of our communications with Ms [redacted]. It’s very unfortunate that Ms. [redacted] feels that she was victimized. We strive to provide a great product and even better customer service. We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call center. Ultimately, according to our records Ms. [redacted] was treated responsibly and fairly by our company and I trust that this response will put this matter to rest. Such being the case, I trust that this matter has been addressed satisfactorily. If you do need additional information, please feel free to contact us again. Regards, Peter Optimal Health Products Inc. Sent on: 3/17/2015 9:22:47 AM
 
Response:May
21, 2015 Revdex.com Serving Delaware Ms. [redacted] File No. [redacted] Greetings, I
response to Ms. [redacted]’s (herein referred to as customer) complaint rebuttal,
we respectfully submit this response to each point. 1) We acknowledge the
customer accepts the initial shipping charges. 2) As stated in the terms and
conditions agreed upon, the trial begins when the customer places the order.
The date of the charge posting is subject to customers lending institution. 3)
The customer did call on 4 occasions as displayed in the provided notes (a
recording of all calls is available upon request) and was advised of the
charges agreed upon. The charges of $59.52 and $78.94 were applied on 2/28/15.
4) The products do come from the same company but are two different products.
The customer did hang up and the account was canceled. The agent attempted to
call back for a resolution; this was not a “harassment” call but a customer
service call of good will and intention. 5) The initial response to the Revdex.com
complaint was as concise as possible and we apologize if the content was lost
in translation. As shown in the notes, no refunds were offered or required to
settle this account. We attempted to contact the customer for resolution but
our attempts were ignored. 6) According to our records, no request or
requirement of a refund was necessary and the customer did acknowledge that we
attempted to contact her for resolution. We apologize for any misunderstanding
or inconvenience. We pride ourselves on assisting people with their health and
weight loss goals. We believe this response is satisfactory to the complaint.
If any further information is need please contact us. Best Regards, Peter
ACCOUNT NOTES: 03/02/2015 01:12pm - [redacted] H - cci wanting to no why she was
being charged I explained the t/c to her she got mad used keywords report us
and rip off and hung up called cust back left vm if cust calls back go down
refund tier If customer agrees to cancellation (no refund): “No refunds offered
or required on previous charges to settle account – CX account as requested by
customer.”[redacted] 03/02/2015 08:39am - [redacted] L- CCI DUE TO CHARGE I REMINDED
HER OF T/C I OFFERD 35,50,75% DISC DECLINED IC XTHE ACCT NO REFUNDS OFFERED OR
REQUIRED ON CHARGES TO SETTLE ACCT- [redacted] L 03/01/2015 12:07pm - [redacted] A - cci
again to cx confirmed for her agreed knows to call NO REFUNDS REQUESTED BY CUST
TO SETTLE AC -[redacted] 03/01/2015 11:59am - [redacted] - CCI DUE TO CHARGE I REMINDED
HER OF T/C I OFFERD 35,50,75% DISC DECLINED IC XTHE ACCT NO REFUNDS OFFERED OR
REQUIRED ON CHARGES TO SETTLE ACCT- [redacted] L Cci= customer called in, cx=
canceled Sent on:
5/22/2015 11:42:02 AM

March 26, 2015 Revdex.com Serving Delaware 60 Reads Way New Castle, DE 19720 Att'n.: [redacted] Regarding: Ms. [redacted] File No. 1[redacted] Dear Ms. Kasey I am in receipt of the complaint mentioned above and...

would offer the following in response. • Ms [redacted] did sign up for both a Garcinia Cambogia Trial and Natural Cleanse Plus trial. She signed up for the trial on 12/28/14. I assume her complaint is related to the $4.95 shipping charge, along with the after trial charges of $78.94 for the Garcinia Cambogia XT and $59.52 for the Natural Cleanse Plus. • For your information, Ms. [redacted] entered the trial program for Garcinia Cambogia XT at our website here: http://www.buygcxt.com & for Natural Cleanse Plus here: http://www.NaturalCleansePlus.com • In both case the programs are clearly detailed as a Trial programs with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php & http://naturalcleanseplus.com/payment.php), and full details provided in the Terms & Conditions. See: www.buygcxt.com/terms.php & http://naturalcleanseplus.com/terms.php • Ms [redacted] did call on 2/21/15 two times. The first time she was offered discounts but once all was declined her account was cancelled at 2:14pm Central Standard time. She then called again on 2/21/15 verified her account was cancelled she did not ask for any refunds at that time. • Ms. [redacted] then called us on 2/22/15 confirming that her account was cancelled she again did not ask for a refund of the charges. • For your Convenience I have included a copy of all charges that we have for her. Along with the dates and times charges took place as well as order ids that go along with each charge. Ms [redacted]’s account has been cancelled with us since 2/21/15. 2950813 02/20/2015 01:10am [redacted] NaturalCleanse2 Rebill 2 (48) $59.52 1 Natural Cleanse Plus Upsell Page (7) 0.95 USPS First Class Mail (2) $0.00 No Recurring None 2925871 02/14/2015 01:12am [redacted] Garcinia Cambogia XT Rebill 2 (73) $78.94 1 st101 Garcinia Cambogia XT (41) No Shipping Needed No Recurring None 2814263 01/21/2015 02:25am [redacted] NaturalCleanse2 Rebill 1 (47) $59.52 1 Natural Cleanse Plus Upsell Page (7) No Shipping Needed No Recurring None 2801533 01/18/2015 02:35am [redacted] NaturalCleanse2 Rebill 1 (47) $59.52 1 Natural Cleanse Plus Upsell Page (7) No Shipping Needed No Recurring None 2788111 01/15/2015 01:57am [redacted] NaturalCleanse2 Rebill 1 (47) $59.52 1 Natural Cleanse Plus Upsell Page (7) No Shipping Needed No Recurring None 2788109 01/15/2015 01:57am [redacted] Garcinia CambogiaXT Rebill 1 (72) $78.94 1 st101 Garcinia Cambogia XT (41) No Shipping Needed No Recurring None 2773249 01/12/2015 02:01am [redacted] NaturalCleanse2 Rebill 1 (47) $59.52 1 Natural Cleanse Plus Upsell Page (7) No Shipping Needed No Recurring None 2773247 01/12/2015 02:01am [redacted] Garcinia CambogiaXT Rebill 1 (72) $78.94 1 st101 Garcinia Cambogia XT (41) No Shipping Needed No Recurring 2693601 12/28/2014 03:53pm [redacted] SafeinsureShip (141) $1.95 1 SafeInsureShip Campaign (173) No Shipping Needed No Recurring None [redacted] 12/28/2014 03:52pm [redacted] NaturalCleanse2 - Trial (46) $0.00 1 Natural Cleanse Plus Upsell Page (7) 0.95 USPS First Class Mail (2) $0.95 No Recurring None • Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows: o The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone. o All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at [redacted] and we strive to answer and callers within 2 minutes or less. o Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone. All that said we have provided you with a copy of the complete record of our communications with Ms. [redacted]. It’s very unfortunate that Ms. [redacted] feels that she was victimized. We strive to provide a great product and even better customer service. We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call center. Ultimately, according to our records Ms. [redacted] was treated responsibly and fairly by our company and I trust that this response will put this matter to rest. Such being the case, I trust that this matter has been addressed satisfactorily. If you do need additional information, please feel free to contact us again. Regards, [redacted] Optimal Health Products Inc. Sent on: 3/26/2015 11:16:12 AM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 
Hi, I did not figure out how to give additional information, so would like to add this to this complaint.   1.  Original order date was 12-22-15 (I said 12-15-15 which was a typo), which put 90 days at 3-22-16.  I received an email stating it had been ordered on 3-21-16 and cancelled immediately and received a cancellation notice. 2.  This would be well within the 90 day cancellation.  There is no EASY CANCELL button that will work.  I tried it. 3.  We did receive the product and it is in the original unopened box which we will be more than happy to return for a FULL REFUND. 4.  I did call and talk to their representative and asked them to cancel the order and refund.  They told me that it would be impossible that they did not do refunds.   We are still more than happy to resolve this by returning the product to them in the original unopened box for a FULL REFUND.   Thank  you for you help.

September 11, 2015Ms [redacted]:   File No. 10803038Dear Ms[redacted],I am in receipt of the complaint mentioned above and would offer the following inresponse.Ms [redacted] did sign up for both a Garcinia Cambogia Trial and Natural Cleanse Plus...

trial. She signed up for the trial on 7/12/15. I assume her complaint is related to the charges of $2.95, $78.94 and $59.52. Ms [redacted] received a full 60 day supply of the Garcinia Cambogia XT as well as a 30 day supply of the Natural Cleanse Plus when she signed up for the trial. When we did not hear from Ms [redacted] during the trial she was billed for one bottle of the Garcinia Cambogia XT and Natural Cleanse on 9/05/15 ($78.94, $59.52). On 8/02/15, Ms [redacted] contacted us and was given an extension of her trial until 9/02/15.  She was reminded of the terms and conditions agreed upon and understood as stated in the notes below. All calls are recorded and time stamped. Ms [redacted] was aware and understood the trial end date. She did not contact us before the end date. She called on 9/5/15 after the billing and was accepted a 75% refund and then disconnected the call. Ms [redacted] then called back threatening and was given a FULL refund on the charges.Ms [redacted] has been refunded and received 2 months of product for free.For your information, Ms [redacted] entered the trial program for Garcinia Cambogia XT at our website here: http://www.buygcxt.com  & for Natural Cleanse Plus here: http://www.NaturalCleansePlus.com In both cases, the programs are clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages  (https://www.buygcxt.com/payment.php & http://naturalcleanseplus.com/payment.php), and full details provided in the Terms & Conditions. See: www.buygcxt.com/terms.php &  http://naturalcleanseplus.com/terms.php   Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at 855-986-2646 and we strive to answer all calls within 2 minutes or less.Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone.For yourreview, we have provided you with a copy of the complete record of ourcommunications with Ms [redacted].It’s veryunfortunate that Ms [redacted] feels that she was misled. We strive to provide agreat product for healthy living and professional customer service.  Weprovide a number of ways to cancel a trial membership from our Easy Cancelbutton, to email and Toll-Free call center.Ultimately,according to our records, Ms [redacted] was treated responsibly and respectfully byour company and I trust that this response will satisfy all issues.If youneed additional information, please feel free to contact us again. BestRegards, OptimalHealth Products Inc.        ACCOUNTINFORMATION:09/05/2015 05:43pm - [redacted] B - CCIATTORNEY GENERAL THREAT. OFFERED FULL REFUND, CUST ACCEPTED. no refunds offeredor required on prev charges to settle acct. [redacted] B09/05/2015 05:29pm - [redacted] S - CCITO CX SAID THAT THE REP WAS SUPPOSE TO CX I LOOKED INSIDE OF THE NOTES AND ITSAID THAT SHE WAS SUPPOSE TO CALL IN AND CX BEFORE 9-05-15 I EXPLAIND SHE SAIDSHE WANTED HER MONEY BACK I SAID ALL SALES ARE FINALE SHE SAID SHE WAS GOING TOCONTACT HER BANK I STATED THAT I TALKED TO A BANK REP YEASTERDAY AND ADVIDSEDHIM TO THE T/C PAGE OFFERED A 35% REFUND SHE HUNG UP I CALLED BACK SHE SAID IPISSED HER OFF AND I TOLD HER I DIDNT MEAN TO PISS HER OFF I OFFERED 50% SHESAID SHE NEEDS ALL THE MONEY I ADVISED HER I COULNDT GIVE HER ALL HER MONEYBACK OFFERED 75% SHE ACCT Refund required by cus to settle acct($44.64NC $59.21GCX)applied to as agreed to by cust-[redacted].s  09/05/2015 05:43pm By [redacted] B -Added Notes 09/05/2015 05:42pm By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.09/05/2015 05:42pm By [redacted] B -Refunded - $14.88 Trans-ID: 4f88f5099426d39dac57a755ee9b798646b7298209/05/2015 05:29pm By [redacted] S -Added Notes 09/05/2015 05:19pm By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.09/05/2015 05:19pm By [redacted] S -Refunded - $44.64 Trans-ID: 4f88f5099426d39dac57a755ee9b798646b7298209/05/2015 05:18pm By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.09/05/2015 05:18pm By [redacted] S - MainProduct: NaturalCleanse2 Rebill 1 was placed on HOLD 09/05/2015 05:18pm By [redacted] S -Recurring turned OFF 09/05/2015 02:09am By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.09/05/2015 02:08am Order Created 09/05/2015 05:42pm By [redacted] B -Refunded - $19.73 Trans-ID: 280488060409/05/2015 05:19pm By [redacted] S -Refunded - $59.21 Trans-ID: 2804880604 08/03/2015 03:53pm - [redacted] M - extdate per prev notes. -[redacted]m 08/02/2015 03:12pm - [redacted] W - CCITO CX ACCOUNT , I OFFERED CUSTOMER AN EXTENDED DATE SO SHE WOULD NOT CX ACCOUNTSHE AGREED , I PUSHED ACCOUNT BACK TO SEPTEMBER 4TH NO OTHER CHANGES TO THEACCOUNT NO REFUNDS NO DISCOUNTS [redacted] W  08/03/2015 03:53pm By [redacted] M -Changed recurring date on product (75) from 09/04/2015 to 09/05/201508/03/2015 03:53pm By [redacted] M - AddedNotes 08/02/2015 03:12pm By [redacted] W -Changed recurring date on product (75) from 08/04/2015 to 09/04/201508/02/2015 03:12pm By [redacted] W -Added Notes 07/15/2015 03:40am By Lime Light CRM- Tracking number received from fulfillment 07/15/2015 03:40am By Lime Light CRM- At Cost shipped this order using $2.95 Shipping with a total cost of $2.9507/13/2015 02:48pm By [redacted] L -Changed recurring date on product (75) from 07/28/2015 to 08/04/201507/13/2015 02:48pm By [redacted] L -Added Notes 07/13/2015 02:47pm By Lime Light CRM- order sent to fulfillment. Fulfillment #: 683500207/13/2015 02:47pm By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.07/13/2015 02:47pm By Lime Light CRM- Order Confirmation process Failed to Post to Five9 Marketing. Reason: Domainwasn't found.07/13/2015 02:47pm - Order createdby [redacted] L from place order page.07/13/2015 02:47pm Order CreatedRegarding:Ms [redacted]:   File No. 10803038Dear Ms[redacted],I am inreceipt of the complaint mentioned above and would offer the following inresponse.Ms [redacted] did sign up for both a Garcinia Cambogia Trial and Natural Cleanse Plus trial. She signed up for the trial on 7/12/15. I assume her complaint is related to the charges of $2.95, $78.94 and $59.52. Ms [redacted] received a full 60 day supply of the Garcinia Cambogia XT as well as a 30 day supply of the Natural Cleanse Plus when she signed up for the trial. When we did not hear from Ms [redacted] during the trial she was billed for one bottle of the Garcinia Cambogia XT and Natural Cleanse on 9/05/15 ($78.94, $59.52). On 8/02/15, Ms [redacted] contacted us and was given an extension of her trial until 9/02/15.  She was reminded of the terms and conditions agreed upon and understood as stated in the notes below. All calls are recorded and time stamped. Ms [redacted] was aware and understood the trial end date. She did not contact us before the end date. She called on 9/5/15 after the billing and was accepted a 75% refund and then disconnected the call. Ms [redacted] then called back threatening and was given a FULL refund on the charges.Ms [redacted] has been refunded and received 2 months of product for free.For your information, Ms [redacted] entered the trial program for Garcinia Cambogia XT at our website here: http://www.buygcxt.com  & for Natural Cleanse Plus here: http://www.NaturalCleansePlus.com In both cases, the programs are clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages  (https://www.buygcxt.com/payment.php & http://naturalcleanseplus.com/payment.php), and full details provided in the Terms & Conditions. See: www.buygcxt.com/terms.php &  http://naturalcleanseplus.com/terms.php   Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at 855-986-2646 and we strive to answer all calls within 2 minutes or less.Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone.For yourreview, we have provided you with a copy of the complete record of ourcommunications with Ms [redacted].It’s veryunfortunate that Ms [redacted] feels that she was misled. We strive to provide agreat product for healthy living and professional customer service.  Weprovide a number of ways to cancel a trial membership from our Easy Cancelbutton, to email and Toll-Free call center.Ultimately,according to our records, Ms [redacted] was treated responsibly and respectfully byour company and I trust that this response will satisfy all issues.If youneed additional information, please feel free to contact us again. BestRegards, OptimalHealth Products Inc.        ACCOUNTINFORMATION:09/05/2015 05:43pm - [redacted] B - CCIATTORNEY GENERAL THREAT. OFFERED FULL REFUND, CUST ACCEPTED. no refunds offeredor required on prev charges to settle acct. [redacted] B09/05/2015 05:29pm - [redacted] S - CCITO CX SAID THAT THE REP WAS SUPPOSE TO CX I LOOKED INSIDE OF THE NOTES AND ITSAID THAT SHE WAS SUPPOSE TO CALL IN AND CX BEFORE 9-05-15 I EXPLAIND SHE SAIDSHE WANTED HER MONEY BACK I SAID ALL SALES ARE FINALE SHE SAID SHE WAS GOING TOCONTACT HER BANK I STATED THAT I TALKED TO A BANK REP YEASTERDAY AND ADVIDSEDHIM TO THE T/C PAGE OFFERED A 35% REFUND SHE HUNG UP I CALLED BACK SHE SAID IPISSED HER OFF AND I TOLD HER I DIDNT MEAN TO PISS HER OFF I OFFERED 50% SHESAID SHE NEEDS ALL THE MONEY I ADVISED HER I COULNDT GIVE HER ALL HER MONEYBACK OFFERED 75% SHE ACCT Refund required by cus to settle acct($44.64NC $59.21GCX)applied to as agreed to by cust-[redacted].s  09/05/2015 05:43pm By [redacted] B -Added Notes 09/05/2015 05:42pm By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.09/05/2015 05:42pm By [redacted] B -Refunded - $14.88 Trans-ID: 4f88f5099426d39dac57a755ee9b798646b7298209/05/2015 05:29pm By [redacted] S -Added Notes 09/05/2015 05:19pm By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.09/05/2015 05:19pm By [redacted] S -Refunded - $44.64 Trans-ID: 4f88f5099426d39dac57a755ee9b798646b7298209/05/2015 05:18pm By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.09/05/2015 05:18pm By [redacted] S - MainProduct: NaturalCleanse2 Rebill 1 was placed on HOLD 09/05/2015 05:18pm By [redacted] S -Recurring turned OFF 09/05/2015 02:09am By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.09/05/2015 02:08am Order Created 09/05/2015 05:42pm By [redacted] B -Refunded - $19.73 Trans-ID: 280488060409/05/2015 05:19pm By [redacted] S -Refunded - $59.21 Trans-ID: 2804880604 08/03/2015 03:53pm - [redacted] M - extdate per prev notes. -[redacted]m 08/02/2015 03:12pm - [redacted] W - CCITO CX ACCOUNT , I OFFERED CUSTOMER AN EXTENDED DATE SO SHE WOULD NOT CX ACCOUNTSHE AGREED , I PUSHED ACCOUNT BACK TO SEPTEMBER 4TH NO OTHER CHANGES TO THEACCOUNT NO REFUNDS NO DISCOUNTS [redacted] W  08/03/2015 03:53pm By [redacted] M -Changed recurring date on product (75) from 09/04/2015 to 09/05/201508/03/2015 03:53pm By [redacted] M - AddedNotes 08/02/2015 03:12pm By [redacted] W -Changed recurring date on product (75) from 08/04/2015 to 09/04/201508/02/2015 03:12pm By [redacted] W -Added Notes 07/15/2015 03:40am By Lime Light CRM- Tracking number received from fulfillment 07/15/2015 03:40am By Lime Light CRM- At Cost shipped this order using $2.95 Shipping with a total cost of $2.9507/13/2015 02:48pm By [redacted] L -Changed recurring date on product (75) from 07/28/2015 to 08/04/201507/13/2015 02:48pm By [redacted] L -Added Notes 07/13/2015 02:47pm By Lime Light CRM- order sent to fulfillment. Fulfillment #: 683500207/13/2015 02:47pm By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.07/13/2015 02:47pm By Lime Light CRM- Order Confirmation process Failed to Post to Five9 Marketing. Reason: Domainwasn't found.07/13/2015 02:47pm - Order createdby [redacted] L from place order page.07/13/2015 02:47pm Order Created

Greetings,
I am in receipt of a rejected complaint from Ms [redacted] ID [redacted] and offer the following in rebuttal.
Ms [redacted] did order a trial of Bioderm Eye Renew and Age Defy on 1/26/16 and agreed to the terms and conditions at check out. See http://africanmangoxt.com/Garcinia-Cambogia-XT_cda102/ .
Ms [redacted] did not contact us to cancel within the trial as stipulated in the terms and conditions and was billed for the month supply she received. When she called , we offered her discounts to continue which she declined.  As stated in the first response, the products were at her post office for 9 days before she retrieved them. It is unfortunate Ms [redacted] feels misled but all of the information was provided to her on the website as well as in emails.
We strive to be customer centric and adhere to customer satisfaction.  We hope this response resolves any issue and if Ms. [redacted] would like to contact us for further resolution, we are open 24 hours M-F and 6-6 Sat, Sun at [redacted]
Best Regards,
[redacted]
Optimal Health
Tell us why here...

December 11, 2015RevDex.com Serving Delaware60
Reads WayNew
Castle, DE 19720Att'n.:
[redacted]Regarding:
Ms [redacted]:   File No. [redacted]Dear Ms [redacted],I...

am in
receipt of the complaint mentioned above and would offer the following in
response.According
to the complaint Ms [redacted] we are calling and emailing her. We have no record
of the email address nor the phone number she supplied with this complaint. Ms
[redacted] must have signed up for various products and is receiving marketing
calls and emails. We apologize for any inconvenience but according to our
system we have no contact information for her.We hope
this resolves this complaint to all parties satisfaction and if Ms [redacted] would
like to discuss further we are open 24Hrs Mon-Fri
6am-6pm CST Sat-Sun and can be reached at [redacted]If you
need additional information, please feel free to contact us again.Best
Regards,[redacted]Optimal
Health Products Inc.

Roman","serif"">October
7, 2015
RevDex.com Serving Delaware
Att'n.: Lexe
Kasey
Regarding:
Mr. [redacted] File No. [redacted]
Dear Mr.
[redacted]
I am in
receipt of the complaint mentioned above and would offer the following in
response.
Mr. [redacted] did sign up for a Garcinia Cambogia XT
Trial.  I assume his complaint is
related to our $4.95 Trial & $78.94 monthly membership re-bill for the
Garcinia Cambogia XT that he entered into on 3/29/15. 
The Garcinia Cambogia XT was billed monthly
until his wife canceled on10/05/15. Mr. [redacted] did not call customer care
or attempt to contact us until 10/05/15. When he did call we reminded him
of the terms and conditions agreed upon from the website where he signed
up for the products.
According to the account notes both Mr. [redacted]
and Mrs. [redacted] called multiple times on 10/05/15. At one point Mr. [redacted]
agreed to continue and accepted a free shipment. Mrs. [redacted] then called
and canceled the account.
According to the complaint, they stated they
never received the shipments. According to USPS tracking numbers: [redacted] and [redacted],
all products were forwarded to their new address.
As a courtesy for resolution, we refunded the
September charge in full, half of the August charge and sent a free
bottle.
For your information, Mr. [redacted] entered the
trial program for Garcinia Cambogia XT at our website here: http://www.buygcxt.com & for
Natural Cleanse Plus here: http://www.NaturalCleansePlus.com

In both cases the programs are clearly detailed
as Trial programs with a summary of the program terms provided on the
check-out pages, and full details provided in the Terms & Conditions.
See: http://www.buygcxt.com &  http://naturalcleanseplus.com/terms.php
Despite the fact that he appears to have missed
all of the on-site verbiage detailing the program, we still provided him
with a number of ways to contact us &/or to remove himself from the
program as follows:
The website that he signed up on has an Easy
Cancel button above rush my order on the checkout page.
All of the email correspondence that he
received from us includes instructions on how he could have contacted us
by telephone or email to get more details or to cancel. We provide a 7
day a week Customer Support Line at [redacted] and we strive to answer
all calls within 2 minutes or less.
Lastly, the literature that he would have
received with the initial shipment includes detailed instructions for
product usage, program details and customer support contact details via
email and telephone.
We have provided you with a copy of the complete
record of our communications with Mr. and Mrs. [redacted].
It’s
very unfortunate that Mr. [redacted] feels that he was misled. We strive to provide
a great product and even better customer service. 
We
provide a number of ways to cancel a trial membership from our Easy Cancel
button, to email and Toll-Free call center.
Ultimately,
according to our records Mr. [redacted] was treated responsibly and fairly by our
company and I trust that this response will put this matter to rest.
Such
being the case, I trust that this matter has been addressed satisfactorily.
If you
do need additional information, please feel free to contact us again.
Regards,
[redacted]
Optimal Health Products Inc. 
ACCOUNT INFORMATION:
10/05/2015
11:27am - [redacted] N - CCI INQUIRING ABT CHARGES. STATED HER HUSBAND JUST CALLED
AND SPOKE W/PREV REP AND RECEIVED FULL AND A PARTIAL REFUND. CUST WASNTED
CHARGES REFUND BACK FROM JUNE AND JULY. TOLD CUST WE HAD NO KNOWLEDGE OF HER
NOT RECEIVING PRODUCTS SO SHE WAS CHARGED. PREV REP OFFERED TO RESEND PRODUCTS,
CUST DENIED. CUST WANTED TO SPEAK W/MANAGER STATED KEY WORDS OF Revdex.com. PASSED
JAMES THE PHONE. No refunds offered or required on prev charges to settle
acct-prevly cx no charges made-as agreed by cust.-[redacted] N
10/05/2015
10:57am - [redacted] S - cci about charges on acct. from august and july. charged
he never received the product. address was changed on acct but never noted or
changed for the cust. supervisor mark spoke with cust about august and july
charges. he was refunded 50% from august and shipped free bottle for july.
approved by supervisor mark cust agreed. offered or required on prev charges to
settle acct. Agreed to continue. (50% refund and shipped free bottle) [redacted]S.
10/05/2015
10:39am - [redacted] S - cci about charges on acct. his address was never changed
as he states during august and july. he was charged for these products but
never received them. address never changed. offered to sent free bottle cust
declined. CHUD offered 50% refund cust declined. cx acct for cust and full
refund cust accp. Refund Required by Customer to settle account - ($78.94)
cancelled acct as requested by customer. [redacted]S.
10/05/2015
10:12am - [redacted] B - cci and wanted to cx due to charges on card and cust
claiming she does not know how this was ordered I gave cx numbers to cust NO
refunds offered or required on prev charges to settle acct. cx acct as
requested by cust- [redacted] B
10/05/2015
11:27am By [redacted] N - Added Notes
10/05/2015
10:57am By [redacted] S - Added Notes
10/05/2015
10:46am By [redacted] S - Changed Shipping Address From 416 N Charles St to 1186
se 125st, Shipping City From Warrensburg to knobnoster, Shipping Zip From 64093
to 65336
10/05/2015
10:39am By [redacted] S - Added Notes
10/05/2015
10:35am By Lime Light CRM - Revguard post skipped, all products have been
configured as exclusions.
10/05/2015
10:35am By [redacted] S - Refunded - $78.94 Trans-ID: 2809898828
10/05/2015
10:47am By [redacted] - Refunded - $39.47 Trans-ID: 2775985266
10/05/2015
10:12am By [redacted] B - Added Notes
10/05/2015
10:11am By Lime Light CRM - Revguard post skipped, all products have been
configured as exclusions.
10/05/2015
10:11am By [redacted] B - Main Product: Garcinia CambogiaXT Ongoing was placed on
HOLD
10/05/2015
10:11am By [redacted] B - Recurring turned OFF
09/11/2015
03:35am By Lime Light CRM - Tracking number received from fulfillment
09/11/2015
03:35am By Lime Light CRM - At Cost shipped this order using USPS First Class
Mail with a total cost of $0.00
09/10/2015
02:11am By Lime Light CRM - order sent to fulfillment. Fulfillment #: 7220695
09/10/2015
02:11am By Lime Light CRM - Revguard post skipped, all products have been
configured as exclusions.
09/10/2015
02:11am By Lime Light CRM - No Street Address Match, No Zip Match
09/10/2015
02:11am Order Created
04/13/2015 02:18am By Lime Light CRM - New Recurring with
new order id  [redacted]
03/31/2015 05:42am By Lime Light CRM - Tracking number
received from fulfillment
03/31/2015 05:42am By Lime Light CRM - At Cost shipped this
order using USPS First Class Mail with a total cost of $4.95
03/29/2015 08:05am By Lime Light CRM - order sent to
fulfillment. Fulfillment #: 6066325
03/29/2015 08:05am By Lime Light CRM - Revguard post
skipped, all products have been configured as exclusions.
03/29/2015 08:05am By Lime Light CRM - Order Confirmation
process successfully posted to Five9.
03/29/2015 08:05am By Lime Light CRM - CVV2/CVC2 match
03/29/2015 08:05am By Lime Light CRM - Street Address and 5
Digit Zip Exact Match
03/29/2015 08:05am - This order passed the fraud screening
checkFraud Id =
03/29/2015 08:05am Order Created

This company offered a "free trial" of their weight loss supplement Garcinia Cambogia for a two month period. They stated you were supposed to cancel your future order within 15 days if you were not satisfied with the product. I contacted the company to ask a question, and the customer service rep. extended my cancellation date for me. At no time during that conversation was I told that I would have to pay any money. When I called to cancel the future order (by the correct date) because I was having serious side effects, the recording on the phone told me I had to pay $36.00 but I could keep the unopened bottle. I had a choice to press 1 to agree, or press 2 for another option. I finally was able to press 0 to speak with an agent. When I refused to pay this money and asked to speak to a manager I was denied. I was told she could reduce the rate to $18.00 and I needed to ship the unopened product back. Since I only paid $4.95 for the initial shipping fee I knew this was not the correct fee, and I refused to pay this as well. I offered to pay the fee on my own. This was denied. I then stated I felt this was a scam and I was going to register a complaint with the Revdex.com. Magically the fee disappeared and I could keep the unopened bottle.
When I received the cancellation email, there was a very threatening statement at the bottom which said "We handle all chargeback's, disputes, retrieval requests and reversals as potential cases of fraudulent use of the product offer and/or theft of product. In cases where the company has provided a product and it has been verified that the customer has received a product and/or refused to returned product, whether or not the customer has used the product in any way, possible actions taken by the company may include filing a complaint with the Internet Crimes Bureau and/or local authorities, or reporting the incident to the appropriate authorities in the state of the customer to investigate theft of product and possible mail fraud which is a Federal Crime"..Steer clear of this company! If you want to purchase the product, find another reputable local health food store to deal with.

Tell us wh July 21, 2015Ms. [redacted]   File No. [redacted]Dear Ms. [redacted]I am in receipt of the complaint mentioned above and would offer the following in response.Ms [redacted] did sign up for both a Garcinia Cambogia Trial...

and Natural Cleanse Plus trial. She signed up for the trial on 6/27/15. I assume her complaint is related to the $4.95 shipping charge, along with the after trial charges of $78.94 for the Garcinia Cambogia XT and $59.52 for the Natural Cleanse Plus.Ms [redacted] received two bottles of Garcinia XT and one bottle of Natural Cleanse.  She was subsequently billed for one bottle of each (per the terms and conditions agreed upon), refunded 75% and kept the second bottle of Garcinia XT free of charge.For your information, Ms. [redacted] entered the trial program for Garcinia Cambogia XT at our website here: http://www.buygcxt.com  & for Natural Cleanse Plus here: http://www.NaturalCleansePlus.com In both cases the programs are clearly detailed as a Trial program with a summary of the terms and conditions provided on the check-out pages  (https://www.buygcxt.com/payment.php & http://naturalcleanseplus.com/payment.php), and full details provided in the Terms & Conditions. See: www.buygcxt.com/terms.php &  http://naturalcleanseplus.com/terms.phpMs [redacted] did call on 7/12/15 and 7/21/15 as well as emailed on 7/13/15 and 7/17/15. The first call she was offered discounts which were declined. She was then offered refunds for resolution and accepted a 75% return on both charges. Ms [redacted] then called again on 7/21/15 to verify her account was cancelled and refunded; she did not ask for any refunds at that time.For your Convenience I have included a copy of all charges that we have for her. The dates and times charges took place as well as order ids that go along with each charge and the account notations.  Ms [redacted]’s account has been cancelled with us since 7/12/15. Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at [redacted] and we strive to answer and callers within 2 minutes or less.It’s very unfortunate that Ms. [redacted] feels that she was misled as that was not ourintention. We strive to provide a great product and even better customerservice.  We provide a number of ways to cancel a trial membership from our Easy Cancelbutton, to email and Toll-Free call center.Ultimately,according to our records Ms. [redacted] was treated responsibly and respectfullyby our company and I trust that this response will satisfy this issue.If youneed additional information, please feel free to contact us again.Best Regards,Optimal Health Products Inc.            ACCOUNT INFORMATION:07/21/201509:36am - Emmanuel B - CCI to see what was taking her refund so long toprocess, reviewed the acct, refund was processed on 07/12/2015, provided thecust with Trans-id for both refunds. no refunds offered or required on prevcharges to settle acct. cx acct as requested by cust.emmanuel b(hud).07/17/201501:03am - Paul D - cei to cancel but has already called in and been cancelled.Sent customer email confirming cancellation.- if customer calls handleaccordingly.-pauld07/13/201508:03pm - hannah r - CEI- requesting for a refund, explained unable to processrequest for refund via email to call in with the request- if customer callshandle accordingly. –Hannah R07/12/201501:36pm - Shanell M - cci to see why she been charged. let cust t/c and offcust 35% 50% & 75% disc cust said no. cust wanted to speak with asupervisor off cust 35% & 50% refund cust said no. off cust 75% refund custagreed. refunded cust 75% refund and gave cust cancellation numbers.REFUNDREQUIRED BY CUST TO SETTLE ACCT. 75% refund APPLIED AS AGREED TO BY CUST. CANCELLEDACCT AS REQUESTED BY CUST. –SHANELL 07/21/201509:36am By Emmanuel - Added Notes 07/17/201501:03am By Paul - Added Notes 07/13/201508:03pm By hannah - Added Notes 07/12/201501:37pm By Lime Light CRM - Revguard post skipped, all products have been configuredas exclusions.07/12/201501:37pm By Shanell - Refunded - $44.64 Trans-ID: 274188688507/12/201501:37pm By Shanell - Refunded - $59.21 Trans-ID: 274188683007/12/201501:37pm By Lime Light CRM - Revguard post skipped, all products have beenconfigured as exclusions.07/12/201501:37pm By Shanell - Main Product: NaturalCleanse2 Rebill 1 was placed on HOLD 07/12/201501:37pm By Shanell - Recurring turned OFF  07/12/2015 02:26am By Lime Light CRM - New Recurring withnew order id  379046906/30/2015 03:38am By Lime Light CRM - Tracking numberreceived from fulfillment 06/30/2015 03:38am By Lime Light CRM - At Cost shipped thisorder using USPS First Class Mail with a total cost of $4.9506/27/2015 10:57am By Lime Light CRM - order sent tofulfillment. Fulfillment #: 670510406/27/2015 10:57am By Lime Light CRM - Revguard postskipped, all products have been configured as exclusions.06/27/2015 10:57am By Lime Light CRM - Order Confirmationprocess Failed to Post to Five9 Marketing. Reason: List was not found.06/27/2015 10:57am By Lime Light CRM - CVV2/CVC2 match06/27/2015 10:57am By Lime Light CRM - No Street AddressMatch, 5 Digit Zip Exact Match Only06/27/2015 10:57am - This order passed the fraud screeningcheckFraud Id = 06/27/2015 10:57am Order Createdy here...

April 13, 2016
Roman,serif;">Revdex.com Serving Delaware Att'n.: [redacted] Regarding: Mr. [redacted] File No. [redacted] Dear Mr. [redacted] I am in receipt of the complaint mentioned above and would offer the following in response.
Mr. [redacted] did sign up for a Garcinia Cambogia XT/Natural Cleanse Trial.  I assume his complaint is related to our $4.95 Trial & $78.94 monthly membership re-bill for the Garcinia Cambogia XT that he entered into on 3/13/16. 
Mr. [redacted] was shipped a 2 month supply of Garcinia. When he did not contact us within the 14 day trial as stipulated in the terms and conditions, he was billed for 1 bottle of the product. He was never billed for the second bottle.
Mr. [redacted] called customer care on 4/9/16 and was reminded of the terms and conditions agreed upon. As a courtesy for resolution, we refunded 50% of the charge and allowed him to keep the second bottle free of charge to which he agreed.
For your information, Mr. [redacted] entered the trial program for Garcinia Cambogia XT at our website here: http://www.buygcxt.com & for Natural Cleanse Plus here: http://www.NaturalCleansePlus.com
In both cases the programs are clearly detailed as Trial programs with a summary of the program terms provided on the check-out pages, and full details provided in the Terms & Conditions. See: http://www.buygcxt.com &  http://naturalcleanseplus.com/terms.php
Despite the fact that he appears to have missed all of the on-site verbiage detailing the program, we still provided him with a number of ways to contact us &/or to remove himself from the program as follows:
The website that he signed up on has an Easy Cancel button above rush my order on the checkout page.
All of the email correspondence that he received from us includes instructions on how he could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at 855-986-2646 and we strive to answer all calls within 2 minutes or less.
Lastly, the literature that he would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone.
We have provided you with a copy of the complete record of our communications with Mr. [redacted].
It’s very unfortunate that Mr. [redacted] feels that he was misled. We strive to provide a great product and even better customer service.  We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call center. Ultimately, according to our records Mr. [redacted] was treated responsibly and fairly by our company and I trust that this response will put this matter to rest. Such being the case, I trust that this matter has been addressed satisfactorily. If you do need additional information, please feel free to contact us again. Regards, [redacted] Optimal Health Products Inc.  ACCOUNT INFORMATION: 04/09/2016 08:56am - [redacted] - CCI TO CX. STATED WHEN HE SIGNED UP HE NEVER SAW ANYWHERE HED BE ILLED. EXPLAINED TERMS AND CONDITIONS TO CUSTOMER, CUSTOMER DID NOT UNDERSTAND. BECAUSE CTR 10 MINS KEYWORD (ATTORNEY GENEREAL) OFFERED 50% REFUND CUSTOMER ACCEPTED. GAVE CX NUMBERS. Refund Required by Customer to settle account - ($39.47 ) - Applied as agreed to by Customer. - cancelled acct as requested by customer. [redacted] C EXP RAMSEY 04/09/2016 08:53am By [redacted] - Refunded - $39.47 Trans-ID: 3051806809 04/09/2016 08:53am By [redacted] - Main Product: Garcinia CambogiaXT Rebill 1 was placed on HOLD 04/09/2016 08:53am By [redacted] - Recurring turned OFF
:
03/28/2016 03:54am By Lime Light CRM - New Recurring with new order id 4718765 03/15/2016 03:32am By Lime Light CRM - Tracking number received from fulfillment. 03/15/2016 03:32am By Lime Light CRM - At Cost shipped this order using USPS First Class Mail with a total cost of $4.95 03/13/2016 10:40am By Lime Light CRM - Order sent to fulfillment. Fulfillment #: 8395124 03/13/2016 10:40am By Lime Light CRM - Order Confirmation process Failed to Post to Five9 Marketing. Reason: Domain wasn't found. 03/13/2016 10:40am By Lime Light CRM - CVV2/CVC2 match 03/13/2016 10:40am By Lime Light CRM - Street Address and 5 Digit Zip Exact Match 03/13/2016 10:40am This order passed the fraud screening check Fraud Id = 03/13/2016 10:39am Order Created

May 25, 2016
RevDex.com Serving Delaware
60
Reads Way
New
Castle, DE 19720
 
[redacted]
Regarding:
Ms [redacted]:   File No. [redacted]
Dear Ms [redacted],
I am in
receipt of the complaint mentioned above and would offer the following in
response.
Ms [redacted]
did sign up for the Natural Cleanse Plus and Garcinia XT trial on 5/5/2016.
I assume her complaint is related to the charges of $4.95, $59.92 and
$78.94.
Ms [redacted]
received a full 30 day supply of the Natural Cleanse Plus and 2 months of
Garcinia XT when she signed up for the trial. When we did not hear from Ms
[redacted] during the 14 day trial, she
was billed for the bottle on Natural Cleanse she received ($59.92) and 1
bottle of Garcinia XT ($78.94). She was then enrolled in the auto ship
program which was agreed upon in the terms and conditions.
Ms [redacted] did not contact us
until 5/20/2016. She was reminded of the terms and conditions agreed upon
and offered discounts to continue. 
She declined all offers and was canceled.
Ms [redacted] called again on 5/20/2016
for a refund.  She claimed the date
of order was changed which we do not have the ability to adjust those
dates. Ms [redacted] was only charged for 1 bottle of Garcinia and Cleanse,
the second bottle was free of charge.
For your information, Ms [redacted]
entered the trial program for Natural Cleanse Plus at our website: http://www.NaturalCleansePlus.com  and the Garcinia XT at http://www.buygcxt.com 
The program is clearly detailed as a
Trial program with a summary of the program terms provided on the
check-out pages (https://www.buygcxt.com/payment.php), and full details
provided in the Terms & Conditions. See: http://naturalcleanseplus.com/terms.php,
www.buygcxt.com/terms.php
 
Despite the fact that she
appears to have missed all of the on-site verbiage detailing the program,
we still provided her with a number of ways to contact us &/or to
remove herself from the program as follows:
The website that she signed
up on has an Easy Cancel button on the top right corner and through the
site that would allow her to cancel her membership prior to rebilling,
without needing to speak to anyone.
All of the email
correspondence that she received from us includes instructions on how she
could have contacted us by telephone or email to get more details or to
cancel. We provide a 7 day a week Customer Support Line at 855-986-2646
and we strive to answer all calls within 2 minutes or less.
Lastly, the literature that
she would have received with the initial shipment includes detailed
instructions for product usage, program details and customer support
contact details via email and telephone.
For your
review, we have provided you with a copy of the complete record of our
communications with Ms [redacted].
It’s very
unfortunate that Ms [redacted] feels that she was misled. We
strive to provide a great product for healthy living and professional customer
service. 
We
provide a number of ways to cancel a trial membership from our Easy Cancel
button, to email and Toll-Free call center.
Ultimately,
according to our records, Ms [redacted] was treated responsibly and
respectfully by our company and I trust that this response will satisfy all
issues.
If you
need additional information, please feel free to contact us again.
 
Best
Regards,
 
[redacted]
Optimal
Health Products Inc. 
 
ACCOUNT INFORMATION:
05/20/2016 02:46pm - [redacted] - CCI TO
GET REFUND CUST SAYS I WENT INTO HER ACCOUNT AND CHANGED HER ORDER DATE,AND I
WAS LYING ABOUT THE DATE SHE ORDERED THE PRODUCT AND I EXPLAINED THAT THERE WAS
NO WAY FOR ME TO CHANGE ANY OF HER TRANSACTIONS AND I DID NOT CHARGE HER CARD, I
OFFERED CUST A 35% DISC AND CUST. DECLINED THEN ASKED FOR SUP. AND DARWIN TOOK
OVER THE CALL... No refunds offered or required on prev charges to settle
acct..[redacted] P.
05/20/2016 01:15pm - [redacted] - cci
to cx informed cust of t/c offered 35-50-75disc declined No refunds offered or
required on prev charges to settle acct. CX acct as requested by cust.
 
05/20/2016 01:12pm By [redacted] - Main
Product: NaturalCleanse2 Rebill 1 was placed on HOLD
05/20/2016 01:12pm By [redacted] -
Recurring turned OFF
05/20/2016 01:12pm By [redacted] - Main
Product: Garcinia CambogiaXT Rebill 1 was placed on HOLD
05/20/2016 01:12pm By [redacted] -
Recurring turned OFF
 
05/20/2016 04:11am By Lime Light CRM - New Recurring with
new order id 4848610
05/07/2016 03:25am By Lime Light CRM - Tracking number
received from fulfillment.
05/07/2016 03:25am By Lime Light CRM - At Cost shipped this
order using USPS First Class Mail with a total cost of $4.95
05/05/2016 01:58pm By Lime Light CRM - Order sent to
fulfillment. Fulfillment #: 8697588
05/05/2016 01:58pm By Lime Light CRM - Order Confirmation
process Failed to Post to Five9 Marketing. Reason: Domain wasn't found.
05/05/2016 01:58pm By Lime Light CRM - CVV2/CVC2 match
05/05/2016 01:58pm By Lime Light CRM - Street Address and 5
Digit Zip Exact Match
05/05/2016 01:58pm This order passed the fraud screening
check Fraud Id =
05/05/2016 01:58pm Order Created

December 21, 2015 Revdex.com Serving Delaware 60...

Reads Way New Castle, DE 19720 [redacted] Regarding: Ms [redacted]:   File No. [redacted] Dear Ms [redacted], I am in receipt of the complaint mentioned above and would offer the following in response. After researching Ms. [redacted] complaint, we searched our records with her name, email address, phone number, and physical address and have found she is not a customer of Optimal Health. This complaint is erroneous, please remove and negative impact this may have on our company. If Ms. [redacted] wishes to discuss this she may reach us at [redacted] Best regards, [redacted] Optimal Health

Regarding:Ms [redacted]:   File No. [redacted]Dear Ms [redacted],I am inreceipt of the complaint mentioned above and would offer the following inresponse.Ms [redacted] did sign up for the Natural Cleanse Plus and Garcinia XT trial on...

9/14/2015. I assume her complaint is related to the charges of $4.95, $59.92 and $78.94. Ms [redacted] received a full 30 day supply of the Natural Cleanse Plus and 2 months of Garcinia XT when she signed up for the trial. When we did not hear from Ms [redacted] during the 14 day trial, she was billed for the bottle she received ($59.92) and 1 bottle of Garcinia XT ($78.94). She was never billed for the second bottle of Garcinia XT.  On 10/13/2015, Ms [redacted] did call after this billing had taken place and was reminded of the terms and conditions agreed upon and her account was canceled.  She was offered discounts to continue for resolution but refused. For your information, Ms [redacted] entered the trial program for Natural Cleanse Plus at our website: http://www.NaturalCleansePlus.com  and the Garcinia XT at http://www.buygcxt.com   The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & Conditions. See: http://naturalcleanseplus.com/terms.php, www.buygcxt.com/terms.php Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at 855-986-2646 and we strive to answer all calls within 2 minutes or less.Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone.For yourreview, we have provided you with a copy of the complete record of ourcommunications with Ms [redacted].It’s veryunfortunate that Ms [redacted] feels that she was misled. Westrive to provide a great product for healthy living and professional customerservice.  Weprovide a number of ways to cancel a trial membership from our Easy Cancelbutton, to email and Toll-Free call center.Ultimately,according to our records, Ms [redacted] was treated responsibly andrespectfully by our company and I trust that this response will satisfy allissues.If youneed additional information, please feel free to contact us again. BestRegards, OptimalHealth Products Inc.   ACCOUNT INFORMATION:10/13/2015 12:29pm - [redacted] C - CI DUE TO UNAUHTORIZEDCHARGES,EXP THE T/C TO CUST,ENCOURAGED CUST TO CONTINUE,CHUD,CX ACCT ASREQUESTED. no refunds offered or required on prev charges to settle acct. cxacct as requested by cust.-[redacted].C10/13/2015 12:31pm By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.10/13/2015 12:31pm By [redacted] C - MainProduct: NaturalCleanse2 Rebill 1 was placed on HOLD 10/13/2015 12:31pm By [redacted] C -Recurring turned OFF 10/13/2015 12:29pm By [redacted] C -Added Notes 09/29/2015 07:18am By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.09/29/2015 07:18am Order Created 09/29/2015 07:18am By Lime Light CRM - New Recurring withnew order id  411435109/16/2015 03:51am By Lime Light CRM - Tracking numberreceived from fulfillment 09/16/2015 03:51am By Lime Light CRM - At Cost shipped thisorder using USPS First Class Mail with a total cost of $4.9509/14/2015 03:41pm By Lime Light CRM - order sent tofulfillment. Fulfillment #: 724801409/14/2015 03:41pm By Lime Light CRM - Revguard postskipped, all products have been configured as exclusions.09/14/2015 03:41pm By Lime Light CRM - Order Confirmationprocess Failed to Post to Five9 Marketing. Reason: The requested domain isdisabled.09/14/2015 03:41pm By Lime Light CRM - CVV2/CVC2 match09/14/2015 03:41pm By Lime Light CRM - Street Address and 5Digit Zip Exact Match09/14/2015 03:41pm - This order passed the fraud screeningcheckFraud Id = 09/14/2015 03:41pm Order Created
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June 20, 2016 Revdex.com Serving Delaware 60...

Reads Way New Castle, DE 19720   Regarding: Ms [redacted]:   File No. [redacted] Dear Ms [redacted], I am in receipt of the complaint mentioned above and would offer the following in response.
Ms [redacted] did sign up for the Garcinia XT/Natural Cleanse trial on 5/19/16. I assume her complaint is related to the charges of $4.95 and $78.94 and $59.52 (USD).
Ms [redacted] received a full 60 day supply of the Garcinia XT and a 30 day supply of Natural Cleanse when she signed up for the trial. When we did not hear from Ms [redacted] during the 14 day trial, she was billed for the first bottle of Garcinia XT ($78.94) and the bottle of Natural Cleanse ($59.52) on 6/3/16 and was enrolled in the auto ship program per the terms and conditions agreed upon.
The customer called on 6/6/16. She was reminded of the terms and conditions agreed upon and offered multiple discounts and refunds for resolution. She then accepted a 50% refund on the 2 charges and was allowed to keep those refunded products as well as the second bottle of Garcinia for which she was never charged.
Ms [redacted] called again on 6/7/16 to confirm the account had been canceled.
All calls are recorded and time stamped and the record of communication is attached below.
For your information, Ms [redacted] entered the trial program for the Garcinia XT at http://www.buygcxt.com  and http://www.NaturalCleansePlus.com.
The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & Conditions. See: www.buygcxt.com/terms.php http://naturalcleanseplus.com/terms.
 
Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:
The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.
All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at 855-986-2646 and we strive to answer all calls within 2 minutes or less.
Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone.
It’s very unfortunate that Ms [redacted] feels that she was misled. We strive to provide a great product for healthy living and professional customer service.  We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call center. Ultimately, according to our records, Ms [redacted] was treated responsibly and respectfully by our company and I trust that this response will satisfy all issues. If you need additional information, please feel free to contact us again.   Best Regards,   [redacted] Optimal Health Products Inc.    ACCOUNT INFORMATION:
06/08/2016 04:00pm - [redacted] - CEI- requesting for a refund, explained unable to process request for refund via email to call in with the request- if customer calls handle accordingly. –[redacted] R 06/07/2016 07:09pm - [redacted] - CCI wants to make sure its canceled. Tries to argue about the refund. No refunds offered or required on prev charges to settle acct. Previously CX’d, No changes made as agreed to by cust. [redacted] a. 06/06/2016 11:33am - [redacted] - - [redacted] - cci to cxl and she why she was bill full price for thwe product thought it was free and all she have to to do is pay for shipping cust was snapping about this being a rip off and she didnt agree to anything expln to her t/c and she stated we will give her all her money told cust she agree to t/c offer 35 refund cust decline say will call her bank and ask to speak to manager offer cust 50% refund cust accpt Refund Required by Customer to settle acct - ($$29.76 50% refund ) - Applied as agreed to by Customer. - CX acct as requested by customer. [redacted] 06/06/2016 11:30am - [redacted] - cci to cxl and she why she was bill full price for thwe product thought it was free and all she have to to do is pay for shipping offer 35 refund cust decline say will call her bank and ask to speak to manager offer cust 50% refund cust accpt Refund Required by Customer to settle acct - ($$29.76 50% refund ) - Applied as agreed to by Customer. - CX acct as requested by customer. [redacted]   06/06/2016 11:30am By [redacted] - Refunded - $29.76 Trans-ID: 3139751489   06/06/2016 11:30am By [redacted] - Main Product: NaturalCleanse2 Rebill 1 was placed on HOLD
  06/06/2016 11:31am By [redacted] - Refunded - $39.47 Trans-ID: 3139751417 06/06/2016 11:31am By [redacted] - Main Product: Garcinia CambogiaXT Rebill 1 was placed on HOLD  

06/03/2016 04:18am By Lime Light CRM - New Recurring with new order id 4878040 05/21/2016 03:21am By Lime Light CRM - Tracking number received from fulfillment. 05/21/2016 03:21am By Lime Light CRM - At Cost shipped this order using USPS First Class Mail with a total cost of $4.95 05/19/2016 10:59am By Lime Light CRM - Order Confirmation process Failed to Post to Five9 Marketing. Reason: Domain wasn't found. 05/19/2016 10:59am By Lime Light CRM - Order sent to fulfillment. Fulfillment #: 8782760 05/19/2016 10:59am By Lime Light CRM - CVV2/CVC2 match 05/19/2016 10:59am By Lime Light CRM - Street Address and 5 Digit Zip Exact Match 05/19/2016 10:59am This order passed the fraud screening check Fraud Id = 05/19/2016 10:59am Order Created