Optimal Health Products

March 30th, Revdex.com Serving Arizona Complaint Number *** Regarding Ms*** I am in receipt of the complaint number mentioned above and would offer the following in response• Ms*** did sign
up for a Garcinia Cambogia XT and Natural Cleanse Plus TrialI assume the complaint is related to the two charges of $shipping on the day suppliesThen the ongoing membership of $and $• The trial was signed up for on 12/10/they had days from that date to try the day supply that was shipped during the trial periodThe customer was then charged for the day supply they received during the trial on 12/25/and 1/5/Customer was charged on 1/24/and 2/4/again for more productsThey did not call to inform customer care they did not want to continue until after the billing took place on 3/06/• Ms*** then called customer service on 3/20/at that time she was offered refundsThe customer accepted a full refund on the most recent charges resulting in a refund of $totalThis was agreed to on the call by the customer on 3/20/Refunds usually take 3-business days from when they are processed for the customer to see them in their account• For your information, Ms*** entered the trial program for Garcinia Cambogia XT at our website here: http://www.buygcxt.com & for Natural Cleanse Plus here: http://www.NaturalCleansePlus.com • In both cases the programs are clearly detailed as Trial programs with a summary of the program terms provided on the check-out pages, and full details provided in the Terms & ConditionsSee: http://www.buygcxt.com & http://naturalcleanseplus.com/terms.php Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us as follows: • All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancelWe provide a day a week Customer Support Line at 1-855-986-and we strive to answer all calls within minutes or less• Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone• All that said, we have provided you with a copy of the complete record of our communications with Ms***It’s very unfortunate that Ms*** feels that she was victimizedWe strive to provide a great product and even better customer serviceWe provide a number of ways to cancel a trial membership from our email and Toll-Free call centerUltimately, according to our records Ms*** was treated responsibly and fairly by our company and I trust that this response will put this matter to restSuch being the case, I trust that this matter has been addressed satisfactorilyIf you do need additional information, please feel free to contact us againRegards, Optimal Health Products Management Sent 3-30-4:37pm Sent on: 3/30/5:38:PM

October
21, 2015RevDex.com Serving Southeast Florida & the CaribbeanComplaint
Number: [redacted]Regarding
Ms. [redacted]I am in
receipt of the complaint number mentioned above and respectfully offer the
following in response.Ms. [redacted] did sign up for a Dyna...

Garcinia and Green Coffee Trial. I assume the complaint is related to the $4.95 and $4.97 shipping on the 30 day supplies as well as the ongoing membership of $39.47 and $29.76 respectively. The trials were signed up for online on 8/07/15 with 14 days from that date to try the 30 day supply that was shipped during the trial period. Ms [redacted] did not cancel within this time as stipulated in the terms and conditions agreed upon and subsequently billed for the products received.Ms [redacted] contacted customer service on 8/12/15 at that time she was reminded of the terms and conditions agreed upon. Ms [redacted] was offered and accepted a 50% discount and trial extension until 9/30/15 which she was aware of.She contacted us on 10/07/15, after the trial had expired and canceled the account. This cancellation occurred after she was billed for the products she received. Ms [redacted] called again on 10/20/15 and was advised as such.In this case, the offer is clearly defined as a trial program with a summary of the program terms provided on the check-out pages, and full details provided in the Terms & Conditions. See: http://www.dynagarcinia.com/checkout.php , https://www.dynagreencoffee.com/checkout.php ,http://www.dynagarcinia.com/terms_cond.php and https://www.dynagreencoffee.com/terms_cond.phpDespite the fact that she appears to have
missed all of the on-site verbiage detailing the program, we still provided her
with a number of ways to contact us as follows:All of the email correspondence that he received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancel. We provide a 5 day a week Customer Support Line at 1-866-991-4415 and we strive to answer all calls within 2 minutes or less.We have provided you with a copy of the complete record of our communications with Ms [redacted].It’s very unfortunate that Ms. [redacted] feels
that she was misled. We strive to provide a great product for healthy living
and even better customer service.  We provide a number of ways to cancel a trial
membership from our email and Toll-Free call center.Ultimately, according to our records Ms [redacted] was
treated responsibly and respectively by our company and I trust that this
response will resolve any negative impact.If additional information is needed, please
don’t hesitate to contact us. Best
Regards,Dyna
Garcinia Management TeamACCOUNT
INFORMATION:10/20/2015 09:01am - [redacted] Y -
cci-trying to get refund on cx acc I informed cust they were charged 2hours
before they cx acc thats why they were charged should of called the day before
cust agreed said they thought they had more time I informed cust they were
charged cust time ran out no refunds offered or required on prev charges to
settle acct. -[redacted]10/07/2015 10:37am - [redacted] F - CCI
TO CX ACCT CUST SAID THE PRODUCT IS OK BUT SHE DONT WANT TO TAKE IT ANYMORE.
CUST ALREDAY HAVE THE 50%DISCOUNT, I THEN OFFERED CUST 75%DISCOUNT (HUD) CUST
SAID NO TO THE DISCOUNT AN CX PLEASE. cx acct NO refunds offered or required on
prev charges to settle acct. Cx acct as requested by cust -[redacted]F-10/20/2015 09:01am By [redacted] Y -
Added Notes 10/07/2015 10:37am By [redacted] F -
Added Notes 10/07/2015 10:35am By Lime Light CRM
- Revguard post skipped, all products have been configured as exclusions.10/07/2015 10:35am By [redacted] F -
Main Product: NaturalCleanse2 Rebill 1 was placed on HOLD 10/07/2015 10:35am By [redacted] F -
Recurring turned OFF 10/07/2015 04:08am By Lime Light CRM
- Revguard post skipped, all products have been configured as exclusions.10/07/2015 04:08am By Lime Light CRM
- 50% discount of $29.76 was applied 10/07/2015 04:08am Order Created08/12/2015 12:32pm - [redacted] W - cci wanted to cx trial
because she does not want to be billed I reminded her of the t/c she agreed
just received the product so I built value and encouraged her to continue with
35% disc and ext declined 50% disc with ext agreed informed cust that at end of
trial if she decides to cx retention fee and return of product will be waived
she agreed no refunds offered or required on prev charges to settle acct.
Agreed to continue - (With ext 09/30/2015 and 50% disc) applied as agreed to by
cust. -[redacted] w10/07/2015 04:08am By Lime Light CRM - New Recurring with new
order id  415017710/04/2015 03:39am By Lime Light CRM - Recurring failed
while processing Product Id 72. Created DECLINED order id is 413605210/04/2015 03:39am By Lime Light CRM - Product(s) attemped
to recur and were declined. The next attempt of this subscription billing will
be on 10/07/2015.10/01/2015 02:51am By Lime Light CRM - Recurring failed
while processing Product Id 72. Created DECLINED order id is 412119910/01/2015 02:51am By Lime Light CRM - Product(s) attemped
to recur and were declined. The next attempt of this subscription billing will
be on 10/04/2015.08/12/2015 12:32pm By [redacted] W - Changed Rebill Discount
from 0 to 5008/12/2015 12:32pm By [redacted] W - Changed recurring date on
product (71) from 08/23/2015 to 10/01/201508/12/2015 12:32pm By [redacted] W Added Notes 08/09/2015 03:30am By Lime Light CRM - Tracking number
received from fulfillment 08/09/2015 03:30am By Lime Light CRM - At Cost shipped this
order using USPS First Class Mail with a total cost of $4.9508/07/2015 11:00pm By Lime Light CRM - order sent to
fulfillment. Fulfillment #: 701270508/07/2015 11:00pm By Lime Light CRM - Revguard post
skipped, all products have been configured as exclusions.08/07/2015 11:00pm By Lime Light CRM - Order Confirmation
process Failed to Post to Five9 Marketing. Reason: The requested domain is
disabled.08/07/2015 11:00pm - This order passed the fraud screening
checkFraud Id = 08/07/2015 11:00pm Order CreatedTell us why here...

October 7, 2015 Ms [redacted]   File No. [redacted]Dear Ms [redacted],I am inreceipt of the complaint mentioned above and would offer the following inresponse.Ms [redacted] did sign up for Natural Cleanse Plus and Garcinia XT trial on...

9/09/2015.  It appears that this complaint is erroneous as we have never charged her that amount. She was only charged shipping and handling ($4.95, $.95 USD).  For the record, below is what transpired.Ms [redacted] received a full 30 day supply of the Natural Cleanse Plus and 2 months of Garcinia XT when she signed up for the trial on 9/09/2015. She called on 9/15/2015 and canceled within the parameters of the trial terms and conditions. Ms [redacted] called again on 10/04/2015 claiming we charged her, as shown in the notes below we never charged her that amount. Our price point is $78.94 USD. She was allowed to keep all 3 bottles free of charge. All calls are recorded and time stamped.For your information, Ms [redacted] entered the trial program for Natural Cleanse Plus at our website: http://www.NaturalCleansePlus.com  and the Garcinia XT at http://www.buygcxt.com   The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & Conditions. See: http://naturalcleanseplus.com/terms.php, www.buygcxt.com/terms.phpThis claim appears to be for another company and is not associated with Optimal Health. There are many trial offers available online. Ms [redacted] needs to contact her bank to find out who charged her. For yourreview, we have provided you with a copy of the complete record of ourcommunications with Ms [redacted].Ultimately,according to our records, Ms [redacted] was treated responsibly andrespectfully by our company and I trust that this response will satisfy allissues. As this complaint is not for our company, kindly remove any negativeimpact it may carry.If youneed additional information, please feel free to contact us again. BestRegards, OptimalHealth Products Inc.   ACCOUNT INFORMATION:10/04/2015 10:24am - [redacted] C - CCI-upset states that we took money out of her account and she wants us to refundthe money. looked into cust account seen that she wasnt charge anything for theproduct and that she called to cx out on the 15th and spoke with two reps.explain to cust that we cant refund her any charges back, because we dont havethat we charged her for the products in our system. told cust to contact herbank. cust use key word *speak with manger*. [redacted] took over the call and toldcust same thing I explain to cust.No refund offered or required on Prev chargesto settle acct. - [redacted]09/15/2015 06:24pm - [redacted] C - CCITO INQUIRE ABOUT SHIPPING BACK PRODUCTS. I INFORMED HER ON THE CHARGES SHE WILLBE CHARGED. CUST SEV REP APPROVED HER TO KEEP THE PRODUCT TO TEST IT OUT.Norefunds offered or required on prev charges to settle acct.09/15/2015 05:58pm - [redacted] F - CCITO CX SAYS THAT SHE GO A CHARGE AND DONT WHERE IT CAME FROM,INFORMED CUST THATTHE CHARGES THAT THE CHARGES DID NOT COME FROM US AND THAT SHE SHOULD TALK TOHER BANK AND THAT SHE WAS ONLY CHARGED FOR SHIPPING $.95 AND $4.95,CUST DONTKNOW HOW OR WHERE THE CHARGES CAME FROM BUT WILL LIKE TO CX OUT UNTIL SHE FINEDOUT WHATS GOING ON AN SHE WILL CALL BACK IF SHE LIKE TO GO ON WITH THE PRODUCT.norefunds offered or required on prev charges to settle acct. cx acct asrequested by cust.[redacted] F  10/04/2015 10:24am By [redacted] C -Added Notes 09/15/2015 06:24pm By [redacted] C -Added Notes 09/15/2015 05:58pm By [redacted] F- MainProduct: NaturalCleanse - Trial (Cda) was placed on HOLD 09/15/2015 05:58pm By [redacted] F -Recurring turned OFF 09/15/2015 05:58pm By [redacted] Fn -Added Notes 09/11/2015 05:44am By Lime Light CRM - Tracking number receivedfrom fulfillment 09/10/2015 05:07am By Lime Light CRM- order sent to fulfillment. Fulfillment #: 404171809/09/2015 11:59pm By Lime Light CRM- Order Confirmation process Failed to Post to Five9 Marketing. Reason: Domainwasn't found.09/09/2015 11:59pm By Lime Light CRM- CVV2/CVC2 match09/09/2015 11:59pm By Lime Light CRM- Street Address and 5 Digit Zip Exact Match09/09/2015 11:59pm - This orderpassed the fraud screening checkFraud Id = 09/09/2015 11:59pm Order Created  09/09/2015 11:59pm  [redacted] NaturalCleanse - Trial (Cda) (115) $0.00 1 NCP 1 Click Upsell Page - Canada (75) 0.95 USPS First Class Mail (2) $0.95 No Recurring None 4041717 09/09/2015 11:58pm  [redacted] Garcinia CambogiaXT Trial (Cda) (104) $0.00 1 cda106 Garcinia Cambogia XT (mobile) (225) USPS First Class Mail (1) $4.95 No Recurring None

September 24, 2015Regarding:Ms [redacted]:  File No. [redacted]Dear Ms [redacted],I am inreceipt of the complaint mentioned above and would offer the following inresponse.Ms [redacted] did sign up the Garcinia CambogiaXT Trial. She signed up for...

the trial on 9/14/2015. I assume her complaint is related to the charges of $4.95. Ms [redacted] received a full 60 day supply of the Garcinia Cambogia XT when she signed up for the trial. Ms [redacted] did call on 9/18/2015.  She was reminded of the terms and conditions agreed upon and understood as stated in the notes below. Ms [redacted] was offered discounts to assist her to continue to reach her goals which she declined.  We waived the retention fee as a courtesy.  Ms [redacted] received 2 full months of product at no cost which is borderline friendly fraud. She did not call a second time.  All calls are recorded and time stamped.For your information, Ms [redacted] entered the trial program for Garcinia Cambogia XT at our website here: http://www.buygcxt.com   The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & Conditions. See: www.buygcxt.com/terms.php    Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at 855-986-2646 and we strive to answer all calls within 2 minutes or less.Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone.For yourreview, we have provided you with a copy of the complete record of ourcommunications with Ms [redacted].It’s veryunfortunate that Ms [redacted] feels that she was misled. Westrive to provide a great product for healthy living and professional customerservice.  Weprovide a number of ways to cancel a trial membership from our Easy Cancel button,to email and Toll-Free call center.Ultimately,according to our records, Ms [redacted] was treated responsibly andrespectfully by our company and I trust that this response will satisfy allissues.If youneed additional information, please don’t hesitate to contact us. BestRegards,OptimalHealth Products Inc.   ACCOUNTINFORMATION:09/18/2015 06:15pm - [redacted] Y - CCI to cx due to process. Ibuilt value and encouraged as well as offered 50% disc (CHUD)- declined. Custis still in trial, I offered retention fee- declined. I waived retention feefor cust. Customer agrees to cx trial and keep product. ($9.95) retention feeis being waived to settle acct. No refunds offered or required on prev chargesto settle acct. cx acct as requested by cust. –I[redacted]y 9/18/2015 06:15pm By [redacted] Y -Added Notes 09/18/2015 06:13pm By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.09/18/2015 06:13pm By [redacted] Y -Main Product: Garcinia CambogiaXT Trial was placed on HOLD 09/18/2015 06:13pm By [redacted] Y -Recurring turned OFF 09/16/2015 03:49am By Lime Light CRM- Tracking number received from fulfillment 09/16/2015 03:49am By Lime Light CRM- At Cost shipped this order using USPS First Class Mail with a total cost of$4.9509/14/2015 12:33pm By Lime Light CRM- order sent to fulfillment. Fulfillment #: 724740109/14/2015 12:33pm By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.09/14/2015 12:33pm By Lime Light CRM- Order Confirmation process Failed to Post to Five9 Marketing. Reason: Therequested domain is disabled.09/14/2015 12:33pm By Lime Light CRM- CVV2/CVC2 match09/14/2015 12:33pm By Lime Light CRM- Street Address and 5 Digit Zip Exact Match09/14/2015 12:33pm - This orderpassed the fraud screening checkFraud Id = 09/14/2015 12:33pm Order Created

February 24, 2016 Revdex.com Serving Delaware 60...

Reads Way New Castle, DE 19720 Att'n.: [redacted] Regarding: Ms [redacted]:   File No. [redacted] Dear Ms [redacted], I am in receipt of the complaint mentioned above and would offer the following in response.
Ms [redacted] did sign up for the Natural Cleanse Plus and Garcinia XT trial on 10/17/2015. I assume her complaint is related to the charges of $4.95, $59.92 and $78.94.
Ms [redacted] received a full 30 day supply of the Natural Cleanse Plus and 2 months of Garcinia XT when she signed up for the trial. When we did not hear from Ms [redacted] during the 14 day trial, she was billed for the bottle of Natural Cleanse she received ($59.92) and 1 bottle of Garcinia XT ($78.94). She was then enrolled in the auto ship program which was agreed upon in the terms and conditions.
Ms [redacted] has not contacted us via the phone but did send an email on 2/23/16 requesting a refund and was advised for security purposes refunds can only be handled over the phone. She completed an auto cancel online on 2/19/2016.
Ms [redacted] stated that there was always a busy signal when calling but our customer care hours are 24 hours Monday through Friday and 6am-6pm (CST) on the weekends.
For your information, Ms [redacted] entered the trial program for Natural Cleanse Plus at our website: http://www.NaturalCleansePlus.com  and the Garcinia XT at http://www.buygcxt.com 
The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & Conditions. See: http://naturalcleanseplus.com/terms.php, www.buygcxt.com/terms.php

Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:
The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.
All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at 855-986-2646 and we strive to answer all calls within 2 minutes or less.
Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone.
For your review, we have provided you with a copy of the complete record of our communications with Ms [redacted]. It’s very unfortunate that Ms [redacted] feels that she was misled. We strive to provide a great product for healthy living and professional customer service.  We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call center. Ultimately, according to our records, Ms [redacted] was treated responsibly and respectfully by our company and I trust that this response will satisfy all issues. If you need additional information, please feel free to contact us again. Best Regards, [redacted] Optimal Health Products Inc.    ACCOUNT INFORMATION: 02/23/2016 11:50am - [redacted] - CEI- requesting for a refund, explained unable to process request for refund via email to call in with the request- if customer calls handle accordingly. –[redacted] R 02/19/2016 05:42pm By Lime Light CRM - Recurring turned OFF 11/01/2015 03:20am By Lime Light CRM - New Recurring with new order id 4243421 10/20/2015 03:30am By Lime Light CRM - Tracking number received from fulfillment. 10/20/2015 03:30am By Lime Light CRM - At Cost shipped this order using USPS First Class Mail with a total cost of $4.95 10/17/2015 08:56am By Lime Light CRM - Order sent to fulfillment. Fulfillment #: 7432833

July 20, 2015BetterBusiness Bureau Serving Delaware60Reads WayNewCastle, DE 19720Regarding:Ms [redacted]:   File No. [redacted]Dear Ms [redacted],I am inreceipt of the complaint mentioned above and...

would offer the following for resolution.We trulyapologize that Ms [redacted] feels misled as that was not our intention.  We strive for complete customer satisfactionand as such have refunded her account in full. This was processed on 7/20/2015. Our customer care team reached out toMs [redacted] and left her a voice mail informing her of our decision to refundall of her money, allowing her to keep our products free of charge.We trust this matter is settled and closed. If you have any further questions, pleasedon’t hesitate to contact us.  BestRegards, Optimal Health Products Inc.   Responded on 7/20/2015 by [redacted]

I placed an order, and within 1 week I had not received the product. I called to cancel within the 14 day period. Next thing I know I have $138 charged to my credit card. I call the company and the girl all of sudden can't hear me after I kindly explain what has happened. I provided her my number as she asked in case we were cut off. She hung up. I called back again and spoke with a guy (name disclosed again) he could not even find my account or that they shipped me anything, so why is my credit card being charged. The first girl (Wednesday) said she could not help me and she could not help that I did not receive anything to try. So, they had my account, admitted to charging my card but cant help me and then they can't find my account at all? Fraud.Fraud.

Regarding:Ms [redacted]:   File No. [redacted]Dear Ms [redacted],I am in receipt of the complaint mentioned above and would offer the following in response.Ms [redacted] did sign up the Garcinia CambogiaXT Trial. She signed up for the trial on 4/25/15. ...

I assume her complaint is related to the charges of $4.95 and $78.94. Ms [redacted] received a full 60 day supply of the Garcinia Cambogia XT when she signed up for the trial. Ms [redacted] did not contact us during the trial and she was billed for bottles in her possession on 5/10/15 and 6/9/15 as well as shipped and billed for an additional supply of Garcinia Cambogia XT ($78.94) on 7/9/15. On 7/21/15, Ms [redacted] did call after these billings had taken place.  She was reminded of the terms and conditions agreed upon and understood as stated in the notes below. Ms [redacted] agreed to a full refund on the most recent shipment as well as a courtesy 35% refund on the June billing.  All calls are recorded and time stamped.For your information, Ms [redacted] entered the trial program for Garcinia Cambogia XT at our website here: http://www.buygcxt.com   The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & Conditions. See: www.buygcxt.com/terms.php      Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at 855-986-2646 and we strive to answer all calls within 2 minutes or less.Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone.For your review, we have provided you with a copy of the complete record of ourcommunications with Ms [redacted].It’s very unfortunate that Ms [redacted] feels that she was misled. Westrive to provide a great product for healthy living and professional customerservice.  We provide a number of ways to cancel a trial membership from our Easy Cancelbutton, to email and Toll-Free call center.Ultimately, according to our records, Ms [redacted] was treated responsibly and respectfullyby our company and I trust that this response will satisfy all issues.If you need additional information, please don’t hesitate to contact us. Best Regards,OptimalHealth Products Inc.   ACCOUNTINFORMATION:08/06/2015 08:57am - [redacted] - CCITO CONFIRM CX AND REFUND. PROVIDED HER WITH TRANSACTION ID NUMBERS FOR REFUND.no refunds offered or required on prev charges to settle acct. cx acct asrequested by cust. -[redacted].08/04/2015 02:38pm - [redacted]- CEI-wanted to know where refund is, sent customer email explained refunds typicallytake 3 to 5 business days to process back into account. if customer callshandle accordingly. –[redacted]07/21/2015 08:08pm - [redacted]- ceito cancel but has already been cancelled. Sent customer email confirmingcancellation.- if customer calls handle accordingly. –[redacted]07/21/2015 02:16pm - [redacted] -added to previous notes because no more room. refund required by customer tosettle account. ($$ 78.94 and 27.63 applied as agreed to by customer. Cancelledacct as requested by customer. - [redacted].07/21/2015 02:15pm - [redacted] - ccito cx due to the charges on her acct. I reminded her of the t/c she accepted onthe checkout page she understood. she stated that she never received theproduct. I tracked the product and it showed that it was received at heraddress. I offered her a replacement shipment and I informed her that she wouldbe able to send the july product back for a refund but the other charges she isresponsible for. I offered her 35%, 50%, and 75% disc with a date ext and afree shipment she declined. I cx the acct and provided the cx number to the cxacct. I informed her of the rma process. I offered her 35%, 50%, and 75% refundshe decliend. I generated and provided the rma number. I reoffered her thereplacement shipment and she asked if she could keep the last shipment and geta refund on one of the last charges. I spoke with darwin and he informed me todo a full refund on the july charge and a partial on the june. so I offered hera full on the july and a 35% refund on the june she accepted.  08/06/2015 08:57am By [redacted] -Added Notes 08/04/2015 02:38pm By [redacted] -Added Notes 07/21/2015 08:08pm By [redacted] -Added Notes 07/21/2015 02:16pm By [redacted] -Added Notes 07/21/2015 02:15pm By [redacted] -Added Notes 07/21/2015 02:08pm By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.07/21/2015 02:08pm By [redacted] -Refunded - $78.94 Trans-ID: 273884886707/21/2015 01:56pm By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.07/21/2015 01:56pm By [redacted] -Main Product: Garcinia CambogiaXT Ongoing was placed on HOLD 07/21/2015 01:56pm By [redacted] -Recurring turned OFF 07/21/2015 12:14pm By Sean T - AddedNotes 07/10/2015 03:42am By Lime Light CRM- Tracking number received from fulfillment 07/10/2015 03:42am By Lime Light CRM- At Cost shipped this order using USPS First Class Mail with a total cost of$0.0007/09/2015 02:28am By Lime Light CRM- order sent to fulfillment. Fulfillment #: 679648007/09/2015 02:28am By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.07/09/2015 02:28am By Lime Light CRM- Street Address and 5 Digit Zip Exact Match07/09/2015 02:28am Order Created 5/10/2015 01:31am By Lime Light CRM - New Recurring with new order id 338413304/28/2015 05:44am By Lime Light CRM - Tracking numberreceived from fulfillment 04/28/2015 05:44am By Lime Light CRM - At Cost shipped thisorder using USPS First Class Mail with a total cost of $4.9504/25/2015 01:48pm By Lime Light CRM - order sent tofulfillment. Fulfillment #: 624408004/25/2015 01:48pm By Lime Light CRM - Revguard postskipped, all products have been configured as exclusions.04/25/2015 01:48pm By Lime Light CRM - Order Confirmationprocess successfully posted to Five9.04/25/2015 01:48pm By Lime Light CRM - CVV2/CVC2 match04/25/2015 01:48pm By Lime Light CRM - Street Address and 5Digit Zip Exact Match04/25/2015 01:48pm - This order passed the fraud screeningcheckFraud Id = 04/25/2015 01:48pm Order Created

December 21, 2015 Revdex.com Serving Delaware
Roman,serif;"> Att'n.: [redacted] Regarding: Mr. [redacted] File No. [redacted] Dear Mr. [redacted] I am in receipt of the complaint mentioned above and would offer the following in response.
Mr. [redacted] did sign up for a Garcinia Cambogia XT Trial.  I assume his complaint is related to our $4.95 Trial.
Mr. [redacted] did call and cancel the day he ordered but as stated in the terms and conditions agreed upon all orders are immediately sent to fulfillment when placed. He was offered discounts to continue but declined and the account was cancelled.
Mr. [redacted] received two months of Garcinia Cambogia XT free of charge.
For your information, Mr. [redacted] entered the trial program for Garcinia Cambogia XT at our website here: http://www.buygcxt.com & for Natural Cleanse Plus here: http://www.NaturalCleansePlus.com
In both cases the programs are clearly detailed as Trial programs with a summary of the program terms provided on the check-out pages, and full details provided in the Terms & Conditions. See: http://www.buygcxt.com &  http://naturalcleanseplus.com/terms.php
Despite the fact that he appears to have missed all of the on-site verbiage detailing the program, we still provided him with a number of ways to contact us &/or to remove himself from the program as follows:
The website that he signed up on has an Easy Cancel button above rush my order on the checkout page.
All of the email correspondence that he received from us includes instructions on how he could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at 855-986-2646 and we strive to answer all calls within 2 minutes or less.
Lastly, the literature that he would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone.
We have provided you with a copy of the complete record of our communications with Mr. and Mr. [redacted].
It’s very unfortunate that Mr. [redacted] feels that he was misled. We strive to provide a great product and even better customer service.  We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call center. Ultimately, according to our records Mr. [redacted] was treated responsibly and fairly by our company and I trust that this response will put this matter to rest. Such being the case, I trust that this matter has been addressed satisfactorily. If you do need additional information, please feel free to contact us again. Regards, [redacted] Optimal Health Products Inc.  ACCOUNT INFORMATION: 12/13/2015 11:08am - [redacted]- cci because he had an e-mail stating his shipment was confirmed.I informed him his acct had already been cx and if the parcel shows up to return to sender.No refunds offered or required on previous charges to settle account. [redacted] 12/11/2015 05:30pm - [redacted]- CCI TO CX STATE HE DIDNT MEAN TO ORDER PROD CANT USE IT BUILT VALUE ENCOURAGED CUST TO CONT OFFERED A 35,50,NYOP DIS CUST DECLINE CX ACCT. No refund offered or required on prev charges to settle acct. Cx acct as requested by cust.-[redacted] 12/11/2015 05:30pm By [redacted]-Winston - Recurring turned OFF 12/11/2015 01:40pm By Lime Light CRM - CVV2/CVC2 match 12/11/2015 01:40pm By Lime Light CRM - Street Address and 5 Digit Zip Exact Match 12/11/2015 01:40pm This order passed the fraud screening check Fraud Id = 12/11/2015 01:40pm Order Created

Greetings, I am in receipt of a rejected complaint from Ms [redacted] ID [redacted] and offer the following in rebuttal. Ms [redacted] did order a trial of Garcinia XT on 709/15 and agreed to the terms and conditions at check out. See http://africanmangoxt.com/Garcinia-Cambogia-XT_cda102/ . Ms [redacted] did not contact us to cancel within the trial as stipulated and was billed for 2 bottles of the Garcinia XT. We refunded $236.00 but she was charged for the initial delivery she received. It is unfortunate Ms [redacted] feels misled but all of the information was provided to her on the website as well as in emails. We strive to be customer centric and adhere to customer satisfaction.  We hope this response resolves any issue and if Ms. [redacted] would like to contact us for further resolution, we are open 24 hours M-F and 6-6 Sat, Sun at 1-855-986-2646. Best Regards, [redacted] Optimal Health

Greetings, In response to the rejection number [redacted], we offer the following in return. Ms [redacted] did order the Striction BP on 12/22/2015 respectively.  She cancelled on 3/21/16. Ms [redacted] was advised about the terms and conditions that he agreed upon. According to this complaint Ms [redacted] was handled appropriately and fairly. We have not received a call from Ms [redacted] since 3/21/16.  We have a 60 day return policy but this must be handled over the phone.  Any customer service agent will be happy to assist her to resolve this issue. If you have any questions please do not hesitate to call 1[redacted] 7 days a week from 6am to 6pm Central Standard time. Best Regards, Optimal Health

February 24, 2016
Helvetica,sans-serif;">Revdex.com Serving Delaware 60 Reads Way New Castle, DE 19720 Att'n.: [redacted] Regarding: Ms [redacted]:   File No. [redacted] Dear Ms [redacted], I am in receipt of the complaint mentioned above and would offer the following in response.
Ms [redacted] did sign up for the BiodermRX Age Defy and Eye Renew trial on 2/24/16. I assume her complaint is related to the charges of $4.95 and $1.95.
Ms [redacted] contacted our customer care on 2/21/16 within the trial period and was advised of the terms and conditions she agreed upon. She was offered multiple discounts which were refused and her account was cancelled with no retention fee. She called a second time asking for a return address and was advised she was welcomed to keep the product free of charge.
The complaint states she wants to get out of the “club membership” but as shown in the notes provided she has already been cancelled.
For your information, Ms [redacted] entered the trial program for BiodermRX Age Defy and Eye Renew at our website: http://biodermrx.com.
The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.biodermrx.com/special-offer/v1/order.php), and full details provided in the Terms & Conditions. See: https://www.biodermrx.com/special-offer/v1/terms.htm.
Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:
The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.
All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at 866-975-4606 and we strive to answer all calls within 2 minutes or less.
Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone.
For your review, we have provided you with a copy of the complete record of our communications with Ms [redacted]. It’s very unfortunate that Ms [redacted] feels that she was misled. We strive to provide a great product for healthy living and professional customer service.  We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call center. Ultimately, according to our records, Ms [redacted] was treated responsibly and respectfully by our company and I trust that this response will satisfy all issues. If you need additional information, please feel free to contact us again. Best Regards, [redacted] Optimal Health Products Inc.  Account information: 02/21/2016 09:58am - [redacted] E- cci to get return address. confirmed with cust last rep waived her retention fee so she could keep product cust understood. No refunds offered or required on previous charges to settle account. Previously cx’d, no changes made as agreed to by customer. -[redacted] e 02/21/2016 09:22am - [redacted] F- CCI TO CX. DUE TO PRICE OF PRODUCT . OFFERED 35% DISC CUST DECLINED, OFFERED A 50% DISC CUST DECLINED, OFFER 65% DISC CUST DECLINED. Customer agrees to cancel trial and keep product. [redacted]BIODERM[redacted] NO RETENTION POICY TO APPLY($18.47) retention fee is being waived to settle acct. No refunds offered or required on prev charges to settle acct. Cx acct as requested by cust.-[redacted] F 02/21/2016 09:58am By [redacted] E - Added Notes. 02/21/2016 09:22am By [redacted] F - Main Product: BiodermRX Eye Renew Trial was placed on HOLD 02/21/2016 09:22am By [redacted] F - Recurring turned OFF 02/21/2016 09:22am By [redacted] F- Added Notes. 02/14/2016 06:39am By Lime Light CRM - Order Confirmation process Failed to Post to Five9 Marketing. Reason: The requested domain is disabled. 02/14/2016 06:39am By Lime Light CRM - CVV2/CVC2 match 02/14/2016 06:39am By Lime Light CRM - No Street Address Match, No Zip Match 02/14/2016 06:39am This order passed the fraud screening check Fraud Id = 02/14/2016 06:39am Order Created

I ordered what I thought was a free trial of Garcinia Cambogia XT and the Natural Cleanse Plus except for very minimal shipping costs. Two weeks later they charged my credit card CDN $155.43 for both products. The customer rep informed me that I agreed to these terms & conditions when I signed up and redirected me to the website. In tiny print at the very bottom the website are "terms & conditions" where they indeed go into great detail on what they are going to charge you after 14 days. I feel that something this important should be disclosed during the sign up process, and not in an obscure area on the site, almost as if they are hiding this information. I decided not to file a formal complaint since they agreed to refund 35% of the charges.

July 20, 2016 Revdex.com Serving Delaware 60...

Reads Way New Castle, DE 19720   Att'n.: [redacted] Regarding: Ms [redacted]:   File No. [redacted]
[redacted] I am in receipt of the complaint mentioned above and would offer the following in response.
Ms [redacted] did sign up for the Garcinia XT trial on 2/22/16; I assume her complaint is related to the charges of $4.95 and $78.94 (all in USD).
Ms [redacted] received 2 months of Garcinia XT when she signed up for the trial. When we did not hear from Ms [redacted] during the 14 day trial, she was billed for 1 bottle of Garcinia XT ($78.94) on 3/8/16. She was billed for the second bottle on 4/7/16.
According to our records, Ms [redacted] contacted customer care on 4/13/16. Sge was reminded of the terms and conditions agreed upon and offered a full refund on the most current charge to which she agreed. The account was canceled refunded and deemed resolved.
Ms [redacted] filed a charge back and it was determined by her bank that the charges were legitimate. The action of a charge back does not allow us to further assist the customer as is now a legal matter.
All calls are time stamped and recorded.
For your information, Ms [redacted] entered the trial program for Natural Cleanse Plus at our website: http://www.NaturalCleansePlus.com  and the Garcinia XT at http://www.buygcxt.com 
The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & Conditions. See: http://naturalcleanseplus.com/terms.php, www.buygcxt.com/terms.php
 
Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:
The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.
All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at 855-986-2646 and we strive to answer all calls within 2 minutes or less.
Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone.
For your review, we have provided you with a copy of the complete record of our communications with Ms [redacted]. It’s very unfortunate that Ms [redacted] feels that she was misled. We strive to provide a great product for healthy living and professional customer service.  We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call center. Ultimately, according to our records, Ms [redacted] was treated responsibly and respectfully by our company and I trust that this response will satisfy all issues. If you need additional information, please feel free to contact us again.   Best Regards,   [redacted] Optimal Health Products Inc.    ACCOUNT INFORMATION: 04/23/2016 01:34am - [redacted] - Chargeback received and posted CB00_2016-04-20 _2016111000385 04/19/2016 05:02am - [redacted] - Chargeback Received and posted CB00_2016-04-14 _2016105001427 04/13/2016 07:32pm - [redacted] - CCI TO CX PROVIDED CX NUMBERS CUST ASKED FOR REFUND OFFERED 50% REFUND DECLINED FULL REFUND ISSUED 78.94 EXP 2 Refund Required by Customer to settle account - ($$78.94 ) - Applied as agreed to by Customer. - cancelled acct as requested by customer. [redacted]   04/13/2016 07:32pm By [redacted] - Refunded - $78.94 Trans-ID: 3065538654 04/13/2016 07:32pm By [redacted] - Main Product: Garcinia CambogiaXT Rebill 2 was placed on HOLD 04/13/2016 07:32pm By [redacted] Nolen - Recurring turned OFF 03/08/2016 03:53am By Lime Light CRM - New Recurring with new order id 4665675 02/24/2016 03:34am By Lime Light CRM - Tracking number received from fulfillment. 02/24/2016 03:34am By Lime Light CRM - At Cost shipped this order using USPS First Class Mail with a total cost of $4.95 02/22/2016 10:58am By Lime Light CRM - Order sent to fulfillment. Fulfillment #: 8269929 02/22/2016 10:58am By Lime Light CRM - Order Confirmation process Failed to Post to Five9 Marketing. Reason: Domain wasn't found. 02/22/2016 10:58am By Lime Light CRM - CVV2/CVC2 match 02/22/2016 10:58am By Lime Light CRM - Street Address and 5 Digit Zip Exact Match 02/22/2016 10:58am This order passed the fraud screening check Fraud Id = 02/22/2016 10:58am Order Created

January 15, 2015                  Revdex.com...

Serving Delaware 60 Reads Way New Castle, DE 19720 Att'n.: [redacted] Regarding: Mr. [redacted]:   File No. [redacted] Dear Mr. [redacted], I am in receipt of the complaint mentioned above and would offer the following in response. ·         Mr. [redacted] did sign up for a straight sale of Striction BP on 11/29/2015. This is a direct sale program in which he was billed for half of the product at order time and then billed the remaining 50% 15 days later if he does not call to cancel. ·         If a customer does not finish their order and they back out they are offered a 50% discounted price for the first bottle plus shipping. It is billed 50% on the day of order then 50% after 15 days so they were billed full price for the first bottle. ·         This is stipulated in the terms and conditions agreed upon. ·         Mr. [redacted] did not contact us within said 15 days and subsequently was billed the additional 50% on 12/14/2015. ·         Mr. [redacted] did contact customer service on 12/20/2015 to cancel. He was offered further discounts but declined. He never requested a refund and the account was cancelled. All calls are recorded and time stamped as shown in the notes provided. ·         The site in which he ordered is https://www.strictionbp.com/order.php and the terms and conditions can be found at https://www.strictionbp.com/TerMr.._Conditions.htm
Despite the fact that he appears to have missed all of the on-site verbiage detailing the program, we still provided him with a number of ways to contact us and/or to remove himself from the program as follows:
The website that he signed up on has an Easy Cancel button on the top right corner and through the site that would allow him to cancel him membership prior to rebilling, without needing to speak to anyone.
All of the email correspondence that he received from us includes instructions on how he could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at 1-844-427-2873 and we strive to answer all calls within 2 minutes or less.
Lastly, the literature that he would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone.
For your review, we have provided you with a copy of the complete record of our communications with Mr. [redacted]. It’s very unfortunate that Mr. [redacted] feels that he was misled. We strive to provide a great product for healthy living and professional customer service.  We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call center. Ultimately, according to our records, Mr. [redacted] was treated responsibly and respectfully by our company and I trust that this response will satisfy all issues. If you need additional information, please feel free to contact us again. Best Regards, [redacted] Optimal Health Products Inc.    ACCOUNT INFORMATION: 12/20/2015 10:26am - [redacted] - cci;wants to cx acct,cust no longer want to try the product.I encouraged the product and offered the cust 20%,35%,50%,60% dis cust declined as well as declined 30 day ext.I cx acct as cust request .no refunds required or request to settle this acct as cust request acct cx.[redacted] 12/20/2015 10:26am By [redacted] - Added Notes. 12/14/2015 04:42am By Lime Light CRM - New Recurring with new order id 4404048 12/01/2015 03:53am By Lime Light CRM - Tracking number received from fulfillment. 12/01/2015 03:53am By Lime Light CRM - At Cost shipped this order using 8.99 Priority S and H with a total cost of $8.99 11/29/2015 12:15pm By Lime Light CRM - Order sent to fulfillment. Fulfillment #: 7699221 11/29/2015 12:14pm This order passed the fraud screening check Fraud Id = 11/29/2015 12:14pm Order Created

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
Thank you very much for your quick reply regarding the above-referenced case. I hereby reject the response sent by [redacted] at Optimal Health Products and would like to add more information shown below.
 
(1) I did not call to dispute the initial charges of $4.95 and $0.95. I read the terms of the trial offer and I expected those charges and gladly paid them.
 
(2) [redacted] stated that I signed up for the trial offers on 2/13/15. However, the charges of $4.95 and $0.95 did not show up on my bank statement until 2/16/15 so I thought I had until 3/2/15 to cancel the rest of the program.
 
(3) I did call and cancel my account on the morning of 3/1/15 and I DID request a refund in the amount of $59.52 because that was when the first additional charge showed up on my bank statement. During that call, I spoke to a female representative who was extremely rude. She told me that the terms and conditions clearly stated that failure to cancel the whole thing would cause automatic charges for the full program. She said that I was just mad because I did not bother to read the terms and conditions of the trial offer including information about how much I would be charged after the two-week trial. I tried to tell her that I DID read the terms and conditions. She told me in no uncertain terms that it was "against company policy" to issue a refund once the $59.52 had been charged. I told her again that the charges for the trial offer showed up on my bank statement on 2/16/15 so I thought I had more time and I told her again that I wanted a refund. The representative agree d to cancel any additional future orders but she refused to agree to issue a refund for $59.52 because it was "against company policy".
 
As of that time, the charge in the amount of $78.94 still had not appeared on my bank statement (not even as pending charges) but I called the number to cancel it just in case. That time, I spoke with a male representative who told me that the order of $78.94 had been cancelled by my previous phone call. It turned out that, even though the products were advertised separately with two separate phone numbers, both products came from the same company, Optimal Health Products. Since no charge of $78.94 had been billed to my account and the representative assured me that my order had been cancelled, I assumed that I would not he charged the $78.94.
 
(4) On 3/2/15, I discovered that additional charge of $78.94 did show up on my bank account after all. So I called the company again, explained the whole story again to a female representative, told her I had cancelled the order before being charged but now that the charge appeared anyway, I wanted a full refund. She was extremely rude and we got into a heated argument. She literally started yelling at me, "You didn't bother to read the terms and conditions..." and so on. I was trying to tell her that I DID read them but she just kept yelling at me. I was totally exasperated so I yelled back "Your company is a bunch of scam artists! I'm going to dispute these charges and report you to the Revdex.com." Then I hung up on her. Yes, someone from the company tried to call me back but did not leave any kind of message. Since the previous call ended with the representative yelling at me, I figured it was a harrassment call so I didn't answer the phone.
 
(5) I would like to point out that, if you review the company's response to the Revdex.com, it doesn't even make sense from a logical standpoint. If I called them twice on 3/1/15 and twice on 3/2/15 regarding disputed charges in the total amount of $138.46, it only stands to reason that I had called to request a full refund. Why else would I call the company a total of FOUR times? Plus, why would I go to the additional trouble of filing a complaint with the Revdex.com to dispute the charges and request a total refund of $138.46?
 
(6) [redacted], the representative who responded to my complaint, stated FIVE TIMES that I did not request a refund. That is a bold-faced lie! It's one thing to argue this case on a technicality of a misunderstanding of the date the order was placed and the date by which the order should have been cancelled. However, for [redacted] to argue this case by stating the same lie FIVE TIMES is unprofessional, unethical and unacceptable.
 
By the way, I have not opened any of the products sent to me by Optimal Health. The bottles are still sealed as tightly as they were when they arrived, and I would be glad to send them back.
 
Based on all of the above, I believe that I am entitled to a full refund of $138.46.
 
Thank you, [redacted] for your time and assistance in this matter.
 
Sincerely,

November 5, 2015 RevDex.com Serving Delaware60
Reads WayNew
Castle, DE 19720Att'n.:
[redacted]Regarding:
Ms [redacted]:   File No. [redacted]Dear Ms...

[redacted],I am in
receipt of the complaint mentioned above and would offer the following in response.Ms [redacted] did sign up for the Garcinia XT trial on 9/08/2015. I assume her complaint
is related to the charges of $4.95 and $78.94 (all in USD). Ms [redacted] received  2 months of Garcinia XT when she signed up for the trial.
When we did not hear from Ms [redacted] during the 14 day trial, she
was billed for 1 bottle of Garcinia XT ($78.94) on 9/23/2015. She was
billed for the second bottle on 10/23/2015.According to our records, Ms
[redacted] never contacted us for resolution as stated.  The billing process appears to suggest
she may have ordered products from another company.  Her account was canceled upon receipt of
this complaint.All calls are time stamped
and recorded.For your information, Ms [redacted] entered the trial program for Natural Cleanse Plus at our website: http://www.NaturalCleansePlus.com  and the Garcinia XT at http://www.buygcxt.com   The program is clearly detailed as a
Trial program with a summary of the program terms provided on the
check-out pages (https://www.buygcxt.com/payment.php), and full details
provided in the Terms & Conditions. See: http://naturalcleanseplus.com/terms.php,
www.buygcxt.com/terms.phpDespite the fact that she
appears to have missed all of the on-site verbiage detailing the program,
we still provided her with a number of ways to contact us &/or to
remove herself from the program as follows:The website that she signed
up on has an Easy Cancel button on the top right corner and through the
site that would allow her to cancel her membership prior to rebilling,
without needing to speak to anyone.All of the email
correspondence that she received from us includes instructions on how she
could have contacted us by telephone or email to get more details or to
cancel. We provide a 7 day a week Customer Support Line at 855-986-2646
and we strive to answer all calls within 2 minutes or less.Lastly, the literature that
she would have received with the initial shipment includes detailed
instructions for product usage, program details and customer support
contact details via email and telephone.For your
review, we have provided you with a copy of the complete record of our
communications with Ms [redacted].It’s very
unfortunate that Ms [redacted] feels that she was misled. We
strive to provide a great product for healthy living and professional customer
service.  We
provide a number of ways to cancel a trial membership from our Easy Cancel
button, to email and Toll-Free call center.Ultimately,
according to our records, Ms [redacted] was treated responsibly and
respectfully by our company and I trust that this response will satisfy all
issues.If you
need additional information, please feel free to contact us again.Best
Regards,[redacted]Optimal
Health Products Inc.  ACCOUNT INFORMATION:11/05/2015 02:00pm - [redacted] - cx account due to Revdex.com
complaint.....pauld11/05/2015 02:00pm By [redacted] - Added
Notes. 11/05/2015 01:59pm By Lime Light CRM
- Revguard post skipped, all products have been configured as exclusions. 11/05/2015 01:59pm By [redacted] - Main
Product: Garcinia CambogiaXT Rebill 2 (Cda) was placed on HOLD 11/05/2015 01:59pm By [redacted] -
Recurring turned OFF 10/23/2015 02:34am By Lime Light CRM
- Revguard post skipped, all products have been configured as exclusions. 10/23/2015 02:34am Order Created09/23/2015 02:00am By Lime Light CRM - New Recurring with
new order id 408872609/10/2015 06:01am By Lime Light CRM - Tracking number
received from fulfillment. 09/09/2015 04:55am By Lime Light CRM - Order sent to
fulfillment. Fulfillment #: 4036618 09/08/2015 09:48am By Lime Light CRM - Revguard post
skipped, all products have been configured as exclusions. 09/08/2015 09:48am By Lime Light CRM - Order Confirmation
process Failed to Post to Five9 Marketing. Reason: The requested domain is
disabled. 09/08/2015 09:48am This order passed the fraud screening
check Fraud Id = 09/08/2015 09:48am Order Created

March 17, 2015 Revdex.com Serving Delaware Att'n.: [redacted] Regarding: Ms [redacted] File No. [redacted] Dear Mrs. [redacted] I am in receipt of the complaint mentioned above and would offer the following in response....

• Ms [redacted] did sign up for a Garcinia Cambogia XT trial. I assume her complaint is related to our $4.95 Trial that she entered into on 2/19/15 at 1:09 p.m. cst. • Ms [redacted] did call customer care on 2/19/15 and cancelled her account. Her only billing was for the shipping of $4.95. She called in on 2/26/15 asking to cancel, she was reminded that her account had already been cancelled on 2/19/15 and was then asked to return the product that she had received. At the time of the call on 2/26/15 she had only paid for shipping and did not pay for the product. • For your information, Ms [redacted] entered the trial program for Garcinia Cambogia XT at our website here: http://www.buygcxt.com • In this case the program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages, and full details provided in the Terms & Conditions. See: http://www.buygcxt.com • Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows: o The website that she signed up on has an Easy Cancel button above rush my order on the checkout page. o All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at 855-986-2646 and we strive to answer all calls within 2 minutes or less. o Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone. • All that said, we have provided you with a copy of the complete record of our communications with Ms [redacted]. It’s very unfortunate that Ms [redacted] feels that she was victimized. We strive to provide a great product and even better customer service. We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call center. Ultimately, according to our records Ms [redacted] was treated responsibly and fairly by our company and I trust that this response will put this matter to rest. Such being the case, I trust that this matter has been addressed satisfactorily. If you do need additional information, please feel free to contact us again. Regards, Peter Optimal Health Products Inc. Sent on: 3/17/2015 11:29:45 AM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Let me be clear, the first rep was the problem as he was rude, talked over me and hung up on me  However, The second rep was very polite and helpful  
Regards,
[redacted]

December 11, 2014 Revdex.com Serving Delaware Att'n.:  I am in receipt of the complaint mentioned above and would offer the following in response. • [redacted]s did sign up for a Garcinia...

Cambogia XT Trial and Natural Cleanse Plus trial. I assume her complaint is related to our $4.95 Trial & $78.94 monthly membership re-bill for the Garcinia Cambogia XT and the $0.95 trial for the Natural Cleanse Plus trial that she entered into on 10/20/2014 at 3:07 p.m. cst. • The Garcinia Cambogia XT was billed on 11/04/14 and the Natural Cleanse Plus was supposed to be billed on that same day as each product is a 14 day trial period of time. The Natural Cleanse Plus charge was declined on 11/04/14. • [redacted]s also was supposed to return the Natural Cleanse Plus within 14 days of cancelling that account thru the automated system. As she did receive an RMA to return that product after she had cancelled. [redacted]s did not receive an RMA to return the Garcinia Cambogia XT at this time. If a refund was desired for the Garcinia she would have needed to return the 2 unopened bottles of the Garcinia Cambogia she received to use during and after the trial with an RMA attached so the warehouse is able to track and refund accordingly. • For your information, [redacted]s entered the trial program for Garcinia Cambogia XT at our website here: http://www.buygcxt.com & for Natural Cleanse Plus here: http://www.NaturalCleansePlus.com • In both cases the programs are clearly detailed as Trial programs with a summary of the program terms provided on the check-out pages, and full details provided in the Terms & Conditions. See: http://www.buygcxt.com & http://naturalcleanseplus.com/terms.php • Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows: o The website that she signed up on has an Easy Cancel button above rush my order on the checkout page. o All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at 855-986-2646 and we strive to answer all calls within 2 minutes or less. o Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone. • All that said, we have provided you with a copy of the complete record of our communications with [redacted]s. • Lastly, although [redacted]s did cancel her GCXT membership and Natural Cleanse Plus membership on 11/04/2014 using our automated telephone IVR system. If she would have chosen to speak with our customer service team, they would have delved deeper and would have been better able to understand that she still had questions about the billing. She did however call on 11/11/14 and speak with a representative about returning the product with no further questions asked about billing. It’s very unfortunate that [redacted]s feels that she was victimized. We strive to provide a great product and even better customer service. We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call center. Ultimately, according to our records [redacted]s was treated responsibly and fairly by our company and I trust that this response will put this matter to rest. Such being the case, I trust that this matter has been addressed satisfactorily. If you do need additional information, please feel free to contact us again. Regards, [redacted] Optimal Health Products Inc. Sent on: 12/11/2014 10:28:49 AM