Optimal Health Products

December 16, 2015 RevDex.com Serving Delaware60 Reads WayNew Castle, DE 19720Att'n.: [redacted] ***Regarding: Ms [redacted] : File No. [redacted] Dear Ms... [redacted] ,I am in receipt of the complaint mentioned above and would offer the following in response.Ms [redacted] did sign up for the Garcinia XT trial on 9/26/2015. I assume her complaint is related to the charges of $4.95 and $78.94 (all in USD). Ms [redacted] received 2 months of Garcinia XT when she signed up for the trial. When we did not hear from Ms [redacted] during the 14 day trial, she was billed for 1 bottle of Garcinia XT ($78.94) on 10/11/2015. She was billed for the second bottle on 11/10/2015 and shipped a third bottle on 12/10/2015.According to our records, Ms [redacted] never contacted during the trial period as stipulated in the terms and conditions she agreed upon. Ms [redacted] was contacted on 12/14/2015 in regards to an online review she submitted. She then called on 12/15/2015 to cancel. Ms [redacted] was reminded of the terms and conditions agreed upon and was offered a 50% refund for resolution which was accepted. She then discounted the call. We attempted to call back to no avail and applied the refund as a courtesy. All calls are time stamped and recorded.For your information, Ms [redacted] entered the trial program for Natural Cleanse Plus at our website: http://www.NaturalCleansePlus.com and the Garcinia XT at http://www.buygcxt.com The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & Conditions. See: http://naturalcleanseplus.com/terms.php, www.buygcxt.com/terms.phpDespite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at 855-986-2646 and we strive to answer all calls within 2 minutes or less.Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone.For your review, we have provided you with a copy of the complete record of our communications with Ms [redacted] .It’s very unfortunate that Ms [redacted] feels that she was misled. We strive to provide a great product for healthy living and professional customer service. We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call center.Ultimately, according to our records, Ms [redacted] was treated responsibly and respectfully by our company and I trust that this response will satisfy all issues.If you need additional information, please feel free to contact us again.Best Regards,***Optimal Health Products Inc. ACCOUNT INFORMATION:12/15/2015 11:01am - ***-N - Cci upset about being charged after emailing in to cancel, cust got email back and didnt call in so account remained active, cust used key words right away, offered a 50% refund as well as a can#, accepted than asked for Sup, got [redacted] , hung up on sup, Sup celled back twice with a bad number on account, refund 50% back onto account and canceled out account. Refund Required by Customer to settle account - ($39.47 ) - Applied as agreed to by Customer. - cancelled acct as requested by customer. [redacted] S 12/14/2015 04:08pm - [redacted] C - 1st attempt: CC about their online review and left a message to call us back, if cust calls back please take a message of a good time to call back and email. Otherwise handle call accordingly. Advised cust to call on or by [redacted] 1/8/16 **to make any changes [redacted] c12/15/2015 10:59am By ***-N - Refunded - $39.47 Trans-ID: aaec2deb7c483e58fb4d68f91058c308a6c63f3c 12/15/2015 10:44am By Lime Light CRM - Revguard post skipped, all products have been configured as exclusions. 12/15/2015 10:44am By ***-N - Main Product: Garcinia CambogiaXT Ongoing was placed on HOLD 12/15/2015 10:44am By ***-N - Recurring turned OFF 10/11/2015 02:48am By Lime Light CRM - New Recurring with new order id 416505109/29/2015 03:57am By Lime Light CRM - Tracking number received from fulfillment. 09/29/2015 03:57am By Lime Light CRM - At Cost shipped this order using USPS First Class Mail with a total cost of $4.95 09/26/2015 07:46am By Lime Light CRM - Order sent to fulfillment. Fulfillment #: 7315355 09/26/2015 07:46am By Lime Light CRM - Revguard post skipped, all products have been configured as exclusions. 09/26/2015 07:46am By Lime Light CRM - Order Confirmation process Failed to Post to Five9 Marketing. Reason: The requested domain is disabled. 09/26/2015 07:46am This order passed the fraud screening check Fraud Id = 09/26/2015 07:46am Order Created

December 11, Revdex.com Serving Delaware Att'n.: I am in receipt of the complaint mentioned above and would offer the following in response• [redacted] s did sign up for a Garcinia Cambogia XT Trial and Natural Cleanse Plus trialI assume her complaint is related to our $Trial & $monthly membership re-bill for the Garcinia Cambogia XT and the $trial for the Natural Cleanse Plus trial that she entered into on 10/20/at 3:p.mcst• The Garcinia Cambogia XT was billed on 11/04/and the Natural Cleanse Plus was supposed to be billed on that same day as each product is a day trial period of timeThe Natural Cleanse Plus charge was declined on 11/04/• [redacted] s also was supposed to return the Natural Cleanse Plus within days of cancelling that account thru the automated systemAs she did receive an RMA to return that product after she had cancelled [redacted] s did not receive an RMA to return the Garcinia Cambogia XT at this timeIf a refund was desired for the Garcinia she would have needed to return the unopened bottles of the Garcinia Cambogia she received to use during and after the trial with an RMA attached so the warehouse is able to track and refund accordingly• For your information, [redacted] s entered the trial program for Garcinia Cambogia XT at our website here: http://www.buygcxt.com & for Natural Cleanse Plus here: http://www.NaturalCleansePlus.com • In both cases the programs are clearly detailed as Trial programs with a summary of the program terms provided on the check-out pages, and full details provided in the Terms & ConditionsSee: http://www.buygcxt.com & http://naturalcleanseplus.com/terms.php • Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows: o The website that she signed up on has an Easy Cancel button above rush my order on the checkout pageo All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancelWe provide a day a week Customer Support Line at 855-986-and we strive to answer all calls within minutes or lesso Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone• All that said, we have provided you with a copy of the complete record of our communications with [redacted] s• Lastly, although [redacted] s did cancel her GCXT membership and Natural Cleanse Plus membership on 11/04/using our automated telephone IVR systemIf she would have chosen to speak with our customer service team, they would have delved deeper and would have been better able to understand that she still had questions about the billingShe did however call on 11/11/and speak with a representative about returning the product with no further questions asked about billingIt’s very unfortunate that [redacted] s feels that she was victimizedWe strive to provide a great product and even better customer serviceWe provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call centerUltimately, according to our records [redacted] s was treated responsibly and fairly by our company and I trust that this response will put this matter to restSuch being the case, I trust that this matter has been addressed satisfactorilyIf you do need additional information, please feel free to contact us againRegards, [redacted] Optimal Health Products IncSent on: 12/11/10:28:AM

January 15, Revdex.com Serving Delaware Reads Way New Castle, DE Att'n.: [redacted] Regarding: Mr***: File No [redacted] Dear Mr***, I am in receipt of the complaint mentioned above and would offer the following in response· Mr [redacted] did sign up for a straight sale of Striction BP on 11/29/This is a direct sale program in which he was billed for half of the product at order time and then billed the remaining 50% days later if he does not call to cancel· If a customer does not finish their order and they back out they are offered a 50% discounted price for the first bottle plus shippingIt is billed 50% on the day of order then 50% after days so they were billed full price for the first bottle· This is stipulated in the terms and conditions agreed upon· Mr [redacted] did not contact us within said days and subsequently was billed the additional 50% on 12/14/· Mr [redacted] did contact customer service on 12/20/to cancelHe was offered further discounts but declinedHe never requested a refund and the account was cancelledAll calls are recorded and time stamped as shown in the notes provided· The site in which he ordered is https://www.strictionbp.com/order.php and the terms and conditions can be found at https://www.strictionbp.com/TerMr.._Conditions.htm Despite the fact that he appears to have missed all of the on-site verbiage detailing the program, we still provided him with a number of ways to contact us and/or to remove himself from the program as follows: The website that he signed up on has an Easy Cancel button on the top right corner and through the site that would allow him to cancel him membership prior to rebilling, without needing to speak to anyoneAll of the email correspondence that he received from us includes instructions on how he could have contacted us by telephone or email to get more details or to cancelWe provide a day a week Customer Support Line at 1-844-427-and we strive to answer all calls within minutes or lessLastly, the literature that he would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephoneFor your review, we have provided you with a copy of the complete record of our communications with Mr***It’s very unfortunate that Mr [redacted] feels that he was misledWe strive to provide a great product for healthy living and professional customer service We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call centerUltimately, according to our records, Mr [redacted] was treated responsibly and respectfully by our company and I trust that this response will satisfy all issuesIf you need additional information, please feel free to contact us againBest Regards, [redacted] Optimal Health Products Inc ACCOUNT INFORMATION: 12/20/10:26am - [redacted] - cci;wants to cx acct,cust no longer want to try the product.I encouraged the product and offered the cust 20%,35%,50%,60% dis cust declined as well as declined day ext.I cx acct as cust request .no refunds required or request to settle this acct as cust request acct cx[redacted] 12/20/10:26am By [redacted] - Added Notes12/14/04:42am By Lime Light CRM - New Recurring with new order id 12/01/03:53am By Lime Light CRM - Tracking number received from fulfillment12/01/03:53am By Lime Light CRM - At Cost shipped this order using Priority S and H with a total cost of $11/29/12:15pm By Lime Light CRM - Order sent to fulfillmentFulfillment #: 11/29/12:14pm This order passed the fraud screening check Fraud Id = 11/29/12:14pm Order Created

February 3, Revdex.com Serving Delaware Reads Way New Castle, DE Att'n.: *** *** Regarding: *** *** File No*** Dear *** *** I am in receipt of the complaint
mentioned above and would offer the following in response• Ms *** *** did sign up for both a Garcinia Cambogia Trial and Natural Cleanse Plus trialShe signed up for the trial on 4/24/I assume her complaint is related to her returned productsShe did receive a Return Merchandise Authorization for the two most recent shipments she received of the Natural Cleanse Plus of $per bottle• For your information, *** *** entered the trial program for Garcinia Cambogia XT at our website here: http://www.buygcxt.com & for Natural Cleanse Plus here: http://www.NaturalCleansePlus.com • In both case the programs are clearly detailed as a Trial programs with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php & http://naturalcleanseplus.com/payment.php), and full details provided in the Terms & ConditionsSee: www.buygcxt.com/terms.php & http://naturalcleanseplus.com/terms.php • She did call in and receive a return number and has returned both products which will be refundedShe received the return number on 1/14/we did just receive the products back recentlyShe was also offered partial refunds at the time of the call on 1/14/which she declined at that time• When we received one of the refused packages back we did refund the accountThe date on that refund was 1/27/The other refunds were placed on 2/3/at this point *** *** has been refunded for all product she has returnedAt this point she should have all refunds in about 3-business days from 2/3/• Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows: o The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyoneo All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancelWe provide a day a week Customer Support Line at 855-986-and we strive to answer and callers within minutes or lesso Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephoneAll that said we have provided you with a copy of the complete record of our communications with *** ***It’s very unfortunate that *** *** feels that she was victimizedWe strive to provide a great product and even better customer serviceWe provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call centerUltimately, according to our records *** *** was treated responsibly and fairly by our company and I trust that this response will put this matter to restSuch being the case, I trust that this matter has been addressed satisfactorilyIf you do need additional information, please feel free to contact us againRegards, *** Optimal Health Products IncSent on: 2/3/4:32:PM

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Response: May 13, Revdex.com Serving Delaware Reads Way New Castle, DE Att'n.: Lexe Kasey Regarding: Mr *** File No*** Dear Mr *** I am in receipt of the complaint mentioned above and would offer the following in response• Mr *** *** did sign up for both a Garcinia Cambogia Trial and Natural Cleanse Plus trialHe signed up for the trial on 3/5/I assume his complaint is related to the $4.95, $and $• Mr *** received a full day supply of the Garcinia Cambogia XTAnd a day supply of the Natural Cleanse Plus when he signed up for the trialWhen we did not hear from Mr *** during the trial he was billed for one bottle of the Garcinia Cambogia XT on 3/20/$He was also billed for the bottle of Natural Cleanse Plus on 3/20/for $• Mr *** did not call after these initial billings had taken place as stated in the terms it is an ongoing program until we hear from the customerWe billed Mr *** on 4/19/for the second day supply of the Garcinia Cambogia XT and shipped a new Natural Cleanse PlusThe tracking for that shipment is available below• For your information, Mr *** entered the trial program for Garcinia Cambogia XT at our website here: http://www.buygcxt.com & for Natural Cleanse Plus here: http://www.NaturalCleansePlus.com • In both case the programs are clearly detailed as a Trial programs with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php & http://naturalcleanseplus.com/payment.php), and full details provided in the Terms & ConditionsSee: www.buygcxt.com/terms.php & http://naturalcleanseplus.com/terms.php • He did call and cancel his account on 4/21/and was reminded of the trial program at that time alsoHe did not request a refund at the time of the call• The shipment that was sent for the Natural Cleanse on 4/21/is the one that he is speaking of not receiving but receiving a charge for itThe tracking number is: ***We followed this and it does show that the package was delivered on 4/27/at the address provided by the customer• At this time Mr *** has not called to return any product or to request any form of refundWe did reach out to Mr *** to try to resolve this situationWe had to leave a message for Mr *** at this time• Despite the fact that he appears to have missed all of the on-site verbiage detailing the program, we still provided him with a number of ways to contact us &/or to remove himself from the program as follows: o The website that he signed up on has an Easy Cancel button on the top right corner and through the site that would allow him to cancel his membership prior to rebilling, without needing to speak to anyoneo All of the email correspondence that he received from us includes instructions on how he could have contacted us by telephone or email to get more details or to cancelWe provide a day a week Customer Support Line at 855-986-and we strive to answer all calls within minutes or lesso Lastly, the literature that he would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephoneFor your review, we have provided you with a copy of the complete record of our communications with Mr ***It’s very unfortunate that Mr *** feels that he was victimizedWe strive to provide a great product and even better customer serviceWe provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call centerUltimately, according to our records Mr *** was treated responsibly and fairly by our company and I trust that this response will put this matter to restSuch being the case, I trust that this matter has been addressed satisfactorilyIf you do need additional information, please feel free to contact us againRegards, *** Optimal Health Products IncSent on: 5/13/4:29:PM

December 11, RevDex.com Serving Delaware
Reads WayNew
Castle, DE 19720Att'n.: *** ***Regarding:
Ms ***: File No***Dear Ms
***,I am in
receipt of the complaint mentioned above and would offer the following in
response.Ms *** did sign up for the Garcinia XT trial on 7/09/I assume her complaint
is related to the charges of $and $Ms *** received a full day supply of the Garcinia XT when she signed up for
the trialWhen we did not hear from Ms *** during the day trial, she
was billed for the first bottle of Garcinia XT ($78.94) on 7/24/She
was then billed for the second bottle of Garcinia XT on 8/23/ She never contacted our company and was
entered into the monthly auto ship program.According to USPS tracking
numbers *** *** *** *** the products were forwarded to her current
residenceMs *** also acknowledges receiving the first two bottles at
her prior address.Ms *** contacted customer care on 12/7/where the
connection was poor and we attempted to call backShe then called back
and was offered refunds for resolution then accepted a refund for the past
three products for a total of $The additional refund she is
requesting is for products she acknowledged she received and according to
USPS records she also received the products we refunded her.All calls are recorded and time stamped and the record of
communication is attached below.For your information, Ms *** entered the trial program for the Garcinia XT at http://www.buygcxt.com The program is clearly detailed as a
Trial program with a summary of the program terms provided on the
check-out pages (https://www.buygcxt.com/payment.php), and full details
provided in the Terms & ConditionsSee: www.buygcxt.com/terms.phpDespite the fact that she
appears to have missed all of the on-site verbiage detailing the program,
we still provided her with a number of ways to contact us &/or to
remove herself from the program as follows:The website that she signed
up on has an Easy Cancel button on the top right corner and through the
site that would allow her to cancel her membership prior to rebilling,
without needing to speak to anyone.All of the email
correspondence that she received from us includes instructions on how she
could have contacted us by telephone or email to get more details or to
cancelWe provide a day a week Customer Support Line at 855-986-
and we strive to answer all calls within minutes or less.Lastly, the literature that
she would have received with the initial shipment includes detailed
instructions for product usage, program details and customer support
contact details via email and telephone.It’s very
unfortunate that Ms *** feels that she was misledWe
strive to provide a great product for healthy living and professional customer
service. We
provide a number of ways to cancel a trial membership from our Easy Cancel
button, to email and Toll-Free call center.Ultimately,
according to our records, Ms *** was treated responsibly and
respectfully by our company and I trust that this response will satisfy all
issues.If you
need additional information, please feel free to contact us again.Best
Regards,***Optimal
Health Products Inc. ACCOUNT INFORMATION:12/07/12:46pm - *** W - cci
due to charges on acctreminded cust of t/creminded cust that her acct was
cx by former rep as of 12/07/cust stated keyword "sup" offered
35% refund cust declinedrefunded acct with to settle acct as agreed by
custcust continued to state keyword "sup" refunded acct with
for october charge and for September charge to settle acct as a greed by
custcust continued to state keyword "sup" zane took over phone
reminded cust that her acct was handled accordinglycust agreedRefund
Required by Customer to settle account - ($$back into acct for precious
charges to settle acct- Applied as agreed to by Customer- cancelled acct as
requested by customer-*** w.12/07/12:02pm - *** C - CCI
TO CX WAS NOT ABLE TO HEAR ME I ASKED HER TO CALL BACK I TRIED CALLING HER BACK
BUT NUMBER WAS A WORK NUMBER I CX ACCT IF CALL BACK GIVE CX # GCNo
refund offered or required on prev charges to settle acctCx acct as requested
by cust.-*** C12/07/12:35pm By *** W - Refunded - $Trans-ID: 12/07/12:34pm By *** W- Refunded - $Trans-ID: 285882182112/07/12:32pm By Lime Light CRM
- Revguard post skipped, all products have been configured as exclusions12/07/12:32pm By *** W- Refunded
- $Trans-ID: 12/07/12:02pm By *** C -
Main Product: Garcinia CambogiaXT Ongoing was placed on HOLD 12/07/12:02pm By *** C -
Recurring turned OFF 11/22/03:24am By Lime Light CRM
- Tracking number received from fulfillment11/22/03:24am By Lime Light CRM
- At Cost shipped this order using USPS First Class Mail with a total cost of
$11/21/03:00am By Lime Light CRM
- Order sent to fulfillmentFulfillment #: 11/21/03:00am Order Created07/24/02:31am By Lime Light CRM - New Recurring with
new order id 386732707/11/03:41am By Lime Light CRM - Tracking number
received from fulfillment07/11/03:41am By Lime Light CRM - At Cost shipped this
order using USPS First Class Mail with a total cost of $07/09/12:04pm By Lime Light CRM - Order sent to
fulfillmentFulfillment #: 07/09/12:04pm By Lime Light CRM - CVV2/CVCmatch 07/09/12:04pm By Lime Light CRM - Street Address and
Digit Zip Exact Match 07/09/12:04pm This order passed the fraud screening
check Fraud Id = 07/09/12:04pm Order Created

May 13, Revdex.com Serving Delaware
Reads Way New Castle, DE Att'n.: *** *** Regarding: Ms ***: File No*** Dear Ms ***, I am in receipt of the complaint mentioned above and would offer the following in response
Ms *** did sign up for the Garcinia XT/Natural Cleanse trial on 1/23/I assume her complaint is related to the charges of $and $and $(USD)
Ms *** received a full day supply of the Garcinia XT and a day supply of Natural Cleanse when she signed up for the trialWhen we did not hear from Ms *** during the day trial, she was billed for the first bottle of Garcinia XT ($78.94) and the bottle of Natural Cleanse ($59.52) on 2/7/She was then billed for the second bottle of Garcinia XT and shipped another bottle of Natural Cleanse on 3/8/She never contacted our company and was entered into the monthly auto ship programC called customer service times on 5/11/She was reminded of the terms and conditions agreed upon and offered multiple discounts and refunds for resolutionShe then accepted a full refund on the most recent charges and was allowed to keep those refunded productsMs *** called again with her bank on the lineThe terms and conditions agreed upon were then explained again to which her bank representative agreed. They both were reminded of the day return policy in which all older orders were not eligibleAll calls are recorded and time stamped and the record of communication is attached belowFor your information, Ms *** entered the trial program for the Garcinia XT at http://www.buygcxt.com and http://www.NaturalCleansePlus.comThe program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & ConditionsSee: www.buygcxt.com/terms.php http://naturalcleanseplus.com/terms
Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:
The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyoneAll of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancelWe provide a day a week Customer Support Line at 855-986-and we strive to answer all calls within minutes or lessLastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephoneIt’s very unfortunate that Ms *** feels that she was misledWe strive to provide a great product for healthy living and professional customer service. We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call centerUltimately, according to our records, Ms *** was treated responsibly and respectfully by our company and I trust that this response will satisfy all issuesIf you need additional information, please feel free to contact us again Best Regards, Optimal Health Products Inc. ACCOUNT INFORMATION: 05/11/05:53pm - *** - CCI: Customer call to say that she did not wanted the products in the first place and did not realize that this was a recurring program until she received her second shipmentShe said that she never received the cleanse for February for trail period and did not received cleanse in MarchShe just received her cleanse in AprilInformed her that she received the cleanse shipment in march, but the not the garcinia combogia because she already received two day supplies back in JanuaryShe did not received products on February because she was charged for the trail products that she has in her possessionFrom then on the customer kept on receiving shipments up until MayThe banker said okayNo refunds offered or required to settle accountPreviously cancel accounts as requested by customer*** O05/11/03:19pm - ***l - CCI because she just called and says she was charge multiple times that she doesnt understandTold her that she was refundedReminded Customer of T/C they agreed to on Checkout Page - Customer UnderstoodCant offer refundNo refunds offered or required on prev charges to settle acctPreviously CX’d, no changes made as agreed to by cust05/11/03:10pm - *** - CCI to find out why she was chargedReminded Cust of T/C they agreed to on Checkout Page- cust understoodCust asked for supFor training purposes, I informed cust I am the sup on the phoneEncouraged, offered 35% disc, cust declinedEncouraged, offered 50% disc, cust declinedOffered 75% disc, cust declinedProvided cx conf#Keyword usedCust stated she is going to contact the Revdex.comOffered 35% refund, cust declinedOffered 50% refund, cust declinedOffered 75% refund, cust declinedRefunded cust 100% of the chargeCust wanted all charges refundedInformed cust we only have a day return and refund policyCust is demanding all money back because she only signed up for the trialHad to hard closeRefund Required by Customer to settle account - $59.52- Applied as agreed to by Customer- cancelled acct as requested by customer.- *** H 05/11/03:01pm By *** - Refunded - $Trans-ID: 05/11/03:01pm By *** - Main Product: NaturalCleanseOngoing was placed on HOLD 05/11/03:01pm By *** - Refunded - $Trans-ID: 05/11/03:01pm By *** - Main Product: Garcinia CambogiaXT Ongoing was placed on HOLD

November 23, RevDex.com Serving Delaware
Reads WayNew
Castle, DE 19720*** *** ***Regarding:
Ms ***: File No***Dear Ms
***,I am in
receipt of the complaint mentioned above and would offer the following in
response.Ms *** did sign up for Garcinia XT trial on 8/27/She was charged shipping
and handling ($USD) and three charges of $78.94. For the record, below is what
transpired.Ms *** received a full months of Garcinia XT when she signed up for the trial
on 8/27/She called on 11/20/and canceled after the trial terms
and conditionsMs *** called again on 11/20/and was given a
75% refund which was accepted for resolutionAll calls are recorded and
time stamped.For your information, Ms *** entered the trial program for the Garcinia XT at http://www.buygcxt.com The program is clearly detailed as a
Trial program with a summary of the program terms provided on the
check-out pages (https://www.buygcxt.com/payment.php), and full details
provided in the Terms & ConditionsSee: www.buygcxt.com/terms.phpFor your
review, we have provided you with a copy of the complete record of our
communications with Ms ***.Ultimately,
according to our records, Ms *** was treated responsibly and
respectfully by our company and I trust that this response will satisfy all
issuesIf you need additional information, please feel free to contact us
again.Best
Regards,***Optimal
Health Products Inc. ACCOUNT INFORMATION:11/20/08:03am - *** E - CCI
TO SEE IF SHE WAS ASK TO SEND THE PRODUCT BACK I EXPLAINED TO THE CUSTOMER THAT
SHE CAN KEEP THE PRODUCT- CUSTOMER SAID KEYWORD SUPERVISOR SO OFFERED 75%
REFUND AGREED - Refund Required by Customer to settle account - ($ 75%
REFUND ) - Applied as agreed to by Customer- cancelled acct as requested by
customer11/20/07:20am - *** O - CCI
Due to priceCust wanted to return productI offered a 35%/ cust declinedI
offered a 50% refund cust agreedRefund required by cust to settle acct(50%
refund of $39.47) applied to as agreed to by cust -***O 11/20/07:05am - *** E - CCI
TO CX ACCOUNT DUE TO THE CHARGES OFFERED 35% DISCOUNT AND EXT 12/30/DECLI
OFFERED 50% DISCOUNT AND EXT 12/30/DECLI OFFERED 75% DISCOUNT AND EXT
12/30/DECLI- BUILD VALUE -no refunds offered or required on prev charges to
settle acctcx acct as requested by cust.11/20/08:04am By Lime Light CRM
- Revguard post skipped, all products have been configured as exclusions11/20/08:04am By *** E -
Refunded - $Trans-ID: 11/20/08:03am By *** E -
Added Notes11/20/07:20am By Lime Light CRM
- Revguard post skipped, all products have been configured as exclusions11/20/07:20am By *** O -
Refunded - $Trans-ID: 11/20/07:20am By *** O -
Added Notes11/20/07:05am By Lime Light CRM
- Revguard post skipped, all products have been configured as exclusions11/20/07:05am By *** E -
Main Product: Garcinia CambogiaXT Ongoing was placed on HOLD 11/20/07:05am By *** E-
Recurring turned OFF 11/20/07:05am By *** E -
Changed Rebill Discount from to 11/20/07:05am By *** E -
Changed recurring date on product (74) from 12/10/to 12/30/11/20/07:05am By *** E -
Added Notes11/11/03:31am By Lime Light CRM
- Tracking number received from fulfillment11/11/03:31am By Lime Light CRM
- At Cost shipped this order using USPS First Class Mail with a total cost of
$11/10/02:49am By Lime Light CRM
- Order sent to fulfillmentFulfillment #: 11/10/02:49am By Lime Light CRM
- Revguard post skipped, all products have been configured as exclusions11/10/02:49am By Lime Light CRM
- Street Address and Digit Zip Exact Match 11/10/02:49am Order Created09/11/01:53am By Lime Light CRM - New Recurring with
new order id 404608908/28/03:49am By Lime Light CRM - Tracking number
received from fulfillment08/28/03:49am By Lime Light CRM - At Cost shipped this
order using USPS First Class Mail with a total cost of $08/27/08:30am By Lime Light CRM - Order sent to
fulfillmentFulfillment #: 08/27/08:30am By Lime Light CRM - Revguard post
skipped, all products have been configured as exclusions08/27/08:30am By Lime Light CRM - Order Confirmation
process Failed to Post to FiveMarketingReason: The requested domain is
disabled08/27/08:30am By Lime Light CRM - CVV2/CVCmatch 08/27/08:30am By Lime Light CRM - Street Address and
Digit Zip Exact Match 08/27/08:30am This order passed the fraud screening
check Fraud Id = 08/27/08:30am Order Created

March 1, Revdex.com
Serving Delaware Reads Way New Castle, DE Att'n.* *** *** Regarding: Ms ***: File No*** Dear Ms ***, I am in receipt of the complaint mentioned above and would offer the following in response
Ms *** did sign up for the Natural Cleanse Plus and Garcinia XT trial on 11/08/I assume her complaint is related to the charges of $4.95, $and $
Ms *** received a full day supply of the Natural Cleanse Plus and months of Garcinia XT when she signed up for the trialWhen we did not hear from Ms *** during the day trial, she was billed for the bottle on Natural Cleanse she received ($59.92) and bottle of Garcinia XT ($78.94)She was then enrolled in the auto ship program which was agreed upon in the terms and conditionsMs *** did not contact us until 12/30/We reminded her of the terms and conditions agreed uponShe was offered discounts for continuation and accepted a 35% discount and free shipment.
Ms *** called again on 1/28/and was given a full refund for the most recent charges per our return policies. Her account was then canceled and no further charges have taken placeMs *** called times on 2/27/and was reminded of the terms and conditions agreed upon at checkout. She requested and was supplied a return addressAll calls are recorded and time stamped and the account notes are supplied below
For your information, Ms *** entered the trial program for Natural Cleanse Plus at our website: http://www.NaturalCleansePlus.com and the Garcinia XT at http://www.buygcxt.com
The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & ConditionsSee: http://naturalcleanseplus.com/terms.php, www.buygcxt.com/terms.php
Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:
The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyoneAll of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancelWe provide a day a week Customer Support Line at 855-986-and we strive to answer all calls within minutes or lessLastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephoneFor your review, we have provided you with a copy of the complete record of our communications with Ms ***It’s very unfortunate that Ms *** feels that she was misledWe strive to provide a great product for healthy living and professional customer service. We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call centerUltimately, according to our records, Ms *** was treated responsibly and respectfully by our company and I trust that this response will satisfy all issuesIf you need additional information, please feel free to contact us againBest Regards, *** Optimal Health Products Inc. ACCOUNT Information: 02/27/02:21pm - *** - cci very upset about acct-cust asked how much have she been chrged since she had an acct with us- Informed cust t/c- Informedcust that signed up 11/8/16- Informed cust has been chrgd $over dates of 11/8/15-12/23/and on 1/28/refunded last chrgs on acct that in amount ($for GCXT & $for NCP) total refund $69.62)-Informed cust t/c-cust accpt-Informed cust sts that she did not recieve trial order and recieved one shipmt but did not recived anymore-Informed cust see that she cci 12/30/stated at that time that did not recieve product, pre rep send out new shiptmet 12/30/16-replacemnt NCP was sent-Informed cust that acct has been handled correctly-Apologize for inconvience, informed cust that acct is cxl as of 1/28/16, no new chrgs, no new shiptmt, acct completly inactive-Cust ask for adr-Optimal Health Product -P.OBOX -RPO Steeles West-North York, Ontario-M3J0JCanarefunds offered or required on previous charges to settle accountPreviously cx’d,lacon 02/27/01:38pm - *** - cci-stating that she was still upset about the charges on her accountI explained the charges on the account and confirmed the account was closed and refunds were issuedNo refunds offered or required on previous charges to settle accountPreviously cx’d, no changes made as agreed to by customerlynsie w 01/28/12:33pm - *** - CCI regarding the charges on her account if she did not receive her packagesCharges were from bottle in the trial50% discoffered, declined75% discoffered, declinedkeywords were used35% refund offered, declined50% refund offered, declined75% refund offered, declined100% with RMA issued offered, declined100% refund with RMA on last billing 1/28/and 35% refund on 1/22/16, declined100% refund with RMA on last billing 1/28/and 50% refund on 1/22/16, acceptedRMA number was issuedAccount was cancelled and cancellation numbers were givenRefund Required by Customer to settle account - ($for GCXT & $for NCP) - Applied as agreed to by Customer- cancelled acct as requested by customer*** 01/28/12:26pm By *** - Refunded - $Trans-ID: 7584807caa0491e9a4fa9df3a795f7df3396c01/28/12:26pm By *** - Refunded - $Trans-ID: fbd6a296184a366330255fc190f7a76c15a63aaf 12/30/02:42pm - *** - cci to cx her Natural Cleanse and find out where her Garcinia Cambogia wasOfferd to send cust a free shipment of GC-acceptedNo refunds offered or required on prev charges to settle acctAgreed to continue(free shipment of GC)Applied as agreed by cust.-***N 11/08/09:04pm This order passed the fraud screening check Fraud Id = 11/08/09:04pm Order Created

Checked into hotel at approximately 3:pm, and discovered large live bug in room approximately 1/hrs afterwardsChecked out but was charged
We booked though online booking company, upon arrival we were discussing how run down the hotel was, however our apprehensiveness was confirmed when we saw the live bugWe grabbed our things (leaving phone charger) in our hasteWe were there for under two hours.We showed the desk clerk a picture of the bug and she stated we would not be chargedAfter noticing the charge on our credit card, I called and was told that we were checked in for over 2hrs, and they couldn't locate the bugThe charge remains

August 5, 2015Regarding:Ms ***: File No10716310Dear Ms ***,I am in receipt of the complaint response mentioned above and would offer the followingfor resolution.After further research it has been discovered
that Ms *** does not have anaccount with us making this claim erroneousShe is making a claim for“Alphazxt”, we are Optimal Health XT. Please remove this complaint and any negative implications it may carry.We trust this matter is settled and closedIf you have any further questions, pleasedon’t hesitate to contact us BestRegards, Optimal Health Products Inc. Responded on 8/05/

Ordered BioDermRX for my mother who has been wanting to try a new face cream for a while now Product arrived last night and it's ready to go for Christmas Arrived in just a few days, their customer service even called to see if I was pleased with the time it took to arrive Overall, great experience with Optimal Health

Attn, I filed a complaint against this company for the failure to credit my order in a timely manner, as your pursuit to this company, I must report of a very successful return of my funds as I
received a check today from Optimal Health products. You can close my case and I would like to give you all my sincere appreciation for my return of funds from them. Thank you very much. *** ***

August 14, Ms ***: File No***Dear Ms***,I am in receipt of the complaint mentioned above and would offer the following inresponse.Ms *** did sign up for Natural Cleanse Plus trial on 7/07/I assume her
complaint is related to the charges of $and $Ms *** received a full day supply of the Natural Cleanse Plus when she signed up for the trialWhen we did not hear from Ms *** during the day trial she was billed for the bottle she received ($59.92)On 8/05/2015, Ms *** did call after this billing had taken place. She was reminded of the terms and conditions agreed upon and claimed to have ordered it by mistake as stated in the notes below She was offered and accepted a courtesy refund of 35% (not 20% as claimed) and kept the product All calls are recorded and time stamped.For your information, Ms *** entered the trial program for Natural Cleanse Plus at our website: http://www.NaturalCleansePlus.com The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & ConditionsSee: http://naturalcleanseplus.com/terms.phpDespite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to re billing, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancelWe provide a day a week Customer Support Line at 855-986-and we strive to answer all calls within minutes or less.Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone.For your review, we have provided you with a copy of the complete record of ourcommunications with Ms ***.It’s very unfortunate that Ms ***feels that she was misled.We strive to provide a great product for healthy living and professional customerservice. Weprovide a number of ways to cancel a trial membership from our Easy Cancelbutton, to email and Toll-Free call center.Ultimately,according to our records, Ms ***was treatedresponsibly and respectfully by our company and I trust that this response willsatisfy all issues.If youneed additional information, please feel free to contact us again. BestRegards,OptimalHealth Products Inc. ACCOUNT INFORMATION:08/05/07:33pm - *** * -EXT NOTES PARTIAL REFUND THREAT OF ACTION*** * 08/05/07:33pm - *** *t -cci to cx(SAYS SHE ORDER THE PROGRAM A MONTH AGO BY ACCIDENT ASKED HER WHY SHEDID NOT CALL ASAP TO CX ACCT KNOWING THAT SHE PLACED HER CREDIT CARD INFORMATIONIN THE SYSTEM) offered her 35% DISC 50% DISCCUST USED KEYWORDS OFFERED 35%REFUND CUST AGREED Refunds Required by Customer to settle account-(27.63)applied as agreed to by cust.CX acct requested by cust-*** *. 8/05/07:33pm By *** * -Added Notes 08/05/07:33pm By *** * -Added Notes 08/05/07:29pm By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.08/05/07:29pm By *** * -Refunded - $Trans-ID: 275233183308/05/07:27pm By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.08/05/07:27pm By *** * -Main Product: NaturalCleanseRebill was placed on HOLD 08/05/07:27pm By *** * -Recurring turned OFF 07/22/02:35am By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.07/22/02:35am By Lime Light CRM- Street Address and Digit Zip Exact Match07/22/02:35am Order Created 07/22/02:35am By Lime Light CRM- New Recurring with new order id 385507307/09/03:55am By Lime Light CRM- Tracking number received from fulfillment 07/09/03:55am By Lime Light CRM- At Cost shipped this order using USPS First Class Mail with a total cost of$4.9507/07/03:59pm By Lime Light CRM- order sent to fulfillmentFulfillment #: 678530307/07/03:59pm By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.07/07/03:59pm By Lime Light CRM- Order Confirmation process Failed to Post to FiveMarketingReason: Domainwasn't found.07/07/03:59pm By Lime Light CRM- CVV2/CVCmatch07/07/03:59pm By Lime Light CRM- Street Address and Digit Zip Exact Match07/07/03:59pm - This orderpassed the fraud screening checkFraud Id = 07/07/03:59pm Order Created

March 1,
Revdex.com Serving Delaware Reads Way New Castle, DE Att'n.: *** *** Regarding: Ms ***: File No*** Dear Ms ***, I am in receipt of the complaint mentioned above and would offer the following in response
Ms *** did sign up for the BiodermRX Age Defy and Eye Renew trial on 1/26/I assume her complaint is related to the charges of $4.95, $1.95, $and $Ms *** was shipped a month’s supply of the product and when she did not contact us within the trial period as agreed to in the terms and conditions, was billed for those shipments
Ms *** called on 2/11/and was offered a 50% discount and a billing extension which was acceptedShe called again on 2/22/and was reminded of the terms and conditions agreed uponShe requested to cancel and the account was closedThe complaint states that she did not receive the products until 2/12/as she forgot she ordered them. The order was at her post office on 2/3/16. We cannot be held responsible for the customer picking up a parcel days in waiting
For your information, Ms *** entered the trial program for BiodermRX Age Defy and Eye Renew at our website: http://biodermrx.comThe program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.biodermrx.com/special-offer/v1/order.php), and full details provided in the Terms & ConditionsSee: https://www.biodermrx.com/special-offer/v1/terms.htmDespite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:
The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyoneAll of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancelWe provide a day a week Customer Support Line at 866-975-and we strive to answer all calls within minutes or lessLastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephoneFor your review, we have provided you with a copy of the complete record of our communications with Ms ***It’s very unfortunate that Ms *** feels that she was misledWe strive to provide a great product for healthy living and professional customer service. We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call centerUltimately, according to our records, Ms *** was treated responsibly and respectfully by our company and I trust that this response will satisfy all issuesIf you need additional information, please feel free to contact us againBest Regards, *** Optimal Health Products Inc. Account information: 02/22/07:44pm - *** - cci ask to cx due to price customer said she wanted to cx so I cx with Anthony approval*** no refunds offered or required on prev charges to settle acctcx acct as requested by cust02/22/07:44pm By *** - Main Product: BiodermRX Eye Renew (1) was placed on HOLD 02/22/07:44pm By *** - Main Product: BiodermRX Age Defy (Membership) was placed on HOLD 02/11/07:35pm - *** - CCI TO CXCUSTSAY SHE JUST RECEIVED THE PRODUCT TODAY.INFORMED CUST THAT SHE COULD HAVE CALLED TO GET AN EXTENSIONENCOURAGED CUST TO CONTOFFERED CUST A 35% DISCCUST WASNT SATISFIEDOFFERED CUST A 50% DISC.AND A DAY TRIAL EXTCUST AGREEDNo refunds offered or required on prev charges to settle acctAgreed to continue - (EXT TIL 03-20-AND A 50% DISC) applied as agreed to by cust*** L02/10/05:12am By Lime Light CRM - New Recurring with new order id 01/27/03:34am By Lime Light CRM - Tracking number received from fulfillment01/27/03:34am By Lime Light CRM - At Cost shipped this order using USPS First Class with a total cost of $01/26/07:38am By Lime Light CRM - Order sent to fulfillmentFulfillment #: 01/26/07:38am By Lime Light CRM - Order Confirmation process Failed to Post to FiveMarketingReason: The requested domain is disabled01/26/07:38am By Lime Light CRM - Added Notes01/26/07:38am By Lime Light CRM - CVV2/CVCmatch 01/26/07:38am By Lime Light CRM - Street Address and Digit Zip Exact Match 01/26/07:38am This order passed the fraud screening check Fraud Id = 01/26/07:38am Order Created

June 23, Revdex.com Serving Delaware
Roman,serif;"> *** *** *** Regarding: Mr*** File No***
* Dear Mr*** I am in receipt of the complaint mentioned above and would offer the following in response
Mr*** did sign up for a Garcinia Cambogia XT/Natural Cleanse Trial. I assume his complaint is related to our $Trial & $and $monthly membership re-bill for both products ordered on 2/20/16.
Mr*** was shipped a month supply of Garcinia and a month supply of Natural CleanseWhen he did not contact us within the day trial as stipulated in the terms and conditions agreed upon, he was billed for the first bottle of Garcinia and Cleanse on 3/6/
Mr*** and his bank called customer care on 4/4/and was reminded of the terms and conditions agreed uponHe called again on 6/22/requesting a refundMr*** filed a charge back on 4/27/Due to this action we are unable to handle the account as this is now a legal issue between the banksFor your information, Mr*** entered the trial program for Garcinia Cambogia XT at our website here: http://www.buygcxt.com & for Natural Cleanse Plus here: http://www.NaturalCleansePlus.com
In both cases the programs are clearly detailed as Trial programs with a summary of the program terms provided on the check-out pages, and full details provided in the Terms & ConditionsSee: http://www.buygcxt.com & http://naturalcleanseplus.com/terms.php
Despite the fact that he appears to have missed all of the on-site verbiage detailing the program, we still provided him with a number of ways to contact us &/or to remove himself from the program as follows:
The website that he signed up on has an Easy Cancel button above rush my order on the checkout page
All of the email correspondence that he received from us includes instructions on how he could have contacted us by telephone or email to get more details or to cancelWe provide a day a week Customer Support Line at 855-986-and we strive to answer all calls within minutes or lessLastly, the literature that he would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephoneWe have provided you with a copy of the complete record of our communications with Mr***It’s very unfortunate that Mr*** feels that he was misledWe strive to provide a great product and even better customer service. We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call centerUltimately, according to our records Mr*** was treated responsibly and fairly by our company and I trust that this response will put this matter to restSuch being the case, I trust that this matter has been addressed satisfactorilyIf you do need additional information, please feel free to contact us againRegards, *** Optimal Health Products Inc. ACCOUNT INFORMATION:
06/22/09:36am - *** - CCI ASKING FOR A REFUND I WAS ADVISED TOO LET CUST KNOW THERE IS NOTHING FURTHER I CAN DUE TOO HIS ACCT DUE TOO IT BEING IN DISPUTE CUST WENT ON TOO SK FOR LOCATION OF COMPANY WHICH I ADVISED CUST I COULDNT DISCLOSE THAT INFORMATION CUS WENT ON TOO SAY HE IS CALL THE BBW No refunds offered or required on prev charges to settle acctAgreed to continue - ( NONE ) applied as agreed to by cust04/27/12:06pm - *** - Chargeback Received and Posted_2016-04-26_ CB00_04/04/10:32am - *** - EXP RAMSEY _ cci with bank rep asked for account to be cx and not to be charged again in the hours he had left made sure account was cxed and gave cx #sno refunds offered or required on prev charges to settle acctcx acct as requested by cust.- *** p 04/04/10:30am By *** - Main Product: NaturalCleanseRebill was placed on HOLD 04/04/10:30am By *** - Recurring turned OFF 04/04/10:30am By *** - Main Product: Garcinia CambogiaXT Rebill was placed on HOLD 04/04/10:30am By *** - Recurring turned OFF
:
03/06/03:39am By Lime Light CRM - New Recurring with new order id 02/23/03:40am By Lime Light CRM - Tracking number received from fulfillment02/23/03:40am By Lime Light CRM - At Cost shipped this order using USPS First Class Mail with a total cost of $02/20/10:20am By Lime Light CRM - Order sent to fulfillmentFulfillment #: 02/20/10:20am By Lime Light CRM - Revguard post skipped, all products have been configured as exclusions02/20/10:20am By Lime Light CRM - Order Confirmation process Failed to Post to FiveMarketingReason: Domain wasn't found02/20/10:20am By Lime Light CRM - CVV2/CVCmatch 02/20/10:20am By Lime Light CRM - Street Address and Digit Zip Exact Match 02/20/10:20am This order passed the fraud screening check Fraud Id = 02/20/10:20am Order Created

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The advertisement for this product was deceptive and I only wanted the free sampleI did not get the billing for product within the days that company said was required and was surprised to find the charge on my credit cardThere was a charge for $that I agreed to which I thought was for the shipping chargeAt no time did I intend to sign up for future shipments
The attitude of company customer service was terrible and refused to give me location of the companyAt that time I did research and found out where company
was located and checked with the Revdex.com and found hundreds of complaints had been filed against this company for the same reasonI then filed a complaint with the Revdex.com
because my bank said there was nothing else they could do unless I opened a new case with the bankI did send the bank additional information
to support my issue with this companyI still believe the company was late in billing or bank statement was late in being received and terms of free sample
was not clearly understood by me and hundreds of other peopleThe product received was to be the free sample I thoughtI believe that I should receive a full refund for the
$

October 7, BetterBusiness Bureau Serving DelawareRegarding:Ms ***: File No***Dear Ms ***,I am inreceipt of the complaint mentioned above and would offer the following inresponse.Ms *** did sign up for
Natural Cleanse Plus and Garcinia XT trial on 9/09/I assume her complaint is related to the charges of $4.95, $and $Ms *** received a full day supply of the Natural Cleanse Plus and months of Garcinia XT when she signed up for the trialWhen we did not hear from Ms *** during the day trial she was billed for the bottle she received ($59.92) and bottle of Garcinia XT ($78.94)She was never billed for the second bottle of Garcinia XT On 10/01/2015, Ms *** did call after this billing had taken place and was reminded of the terms and conditions agreed upon She was offered discounts to continue for resolution and the call was disconnectWe attempted to call back to no availAll calls are recorded and time stamped.The products were delivered days after ordering per USPS tracking number: ***.For your information, Ms *** entered the trial program for Natural Cleanse Plus at our website: http://www.NaturalCleansePlus.com and the Garcinia XT at http://www.buygcxt.com The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & ConditionsSee: http://naturalcleanseplus.com/terms.php, www.buygcxt.com/terms.php Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancelWe provide a day a week Customer Support Line at 855-986-and we strive to answer all calls within minutes or less.Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone.For yourreview, we have provided you with a copy of the complete record of ourcommunications with Ms ***.It’s veryunfortunate that Ms *** feels that she was misledWestrive to provide a great product for healthy living and professional customerservice. Weprovide a number of ways to cancel a trial membership from our Easy Cancelbutton, to email and Toll-Free call center.Ultimately,according to our records, Ms *** was treated responsibly andrespectfully by our company and I trust that this response will satisfy allissues.If youneed additional information, please feel free to contact us again. BestRegards,OptimalHealth Products Inc. ACCOUNT INFORMATION:0/02/04:20pm - *** M - cx acctper prev notes-***m 10/01/11:38am - *** H - CCICUST STATES THAT SHE WANTS TO CX DUE TO THE FACT THAT THE WEB PAGE WAS NOTWORKING RIGHTTHEN CUST STATES THAT SHE RECIEVED PRODWKS LATER THEN GOTTHE BILL ALSO I EXPLAINE.T/COFFERED TO EXT TRIAL PERIOD AS WELL AS MOVEBILL DATE AS WELL AS 35% CUST DECLINEDI CALLED BACK CALL DISCONNECT DURINGCALLING BACK NO VOICEMAILno refunds offered or required on prev charges tosettle acctcx acct as requested by cust.-***. 10/02/04:20pm By *** M - AddedNotes 10/02/04:20pm By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.10/02/04:20pm By *** M - MainProduct: NaturalCleanseRebill was placed on HOLD 10/02/04:20pm By *** M -Recurring turned OFF 10/01/11:38am By *** H -Added Notes 09/24/03:35am By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.09/24/03:35am By Lime Light CRM- Order attempted to process on gateway (213) and declined because of"Decline, not sufficient funds", but cascade gateway id (107) savedthe sale and was able to approve the order09/24/03:35am By Lime Light CRM- No Street Address Match, Digit Zip Exact Match Only09/24/03:35am Order Created 09/24/03:35am By Lime Light CRM - New Recurring withnew order id 409260109/11/03:31am By Lime Light CRM - Tracking numberreceived from fulfillment 09/11/03:31am By Lime Light CRM - At Cost shipped thisorder using USPS First Class Mail with a total cost of $4.9509/09/12:25pm By Lime Light CRM - order sent tofulfillmentFulfillment #: 721864409/09/12:25pm By Lime Light CRM - Revguard postskipped, all products have been configured as exclusions.09/09/12:25pm By Lime Light CRM - Order Confirmationprocess Failed to Post to FiveMarketingReason: The requested domain isdisabled.09/09/12:25pm By Lime Light CRM - CVV2/CVCmatch09/09/12:25pm By Lime Light CRM - No Street AddressMatch, Digit Zip Exact Match Only09/09/12:25pm - This order passed the fraud screeningcheckFraud Id = 09/09/12:25pm Order Created

Greetings,
We are sorry you disagree with our response. You have been refunded and we hope this puts the matter to restBest Regards,

December 31, Revdex.com Serving Delaware
Reads Way New Castle, DE *** *** *** Regarding: Ms ***: File No*** Dear Ms ***, I am in receipt of the complaint mentioned above and would offer the following in response
Ms *** did sign up for the Natural Cleanse Plus and Garcinia XT trial on 7/03/I assume her complaint is related to the charges of $4.95, $and $
Ms *** received a full day supply of the Natural Cleanse Plus and months of Garcinia XT when she signed up for the trialWhen we did not hear from Ms *** during the day trial, she was billed for the bottle on Natural Cleanse she received ($59.92) and bottle of Garcinia XT ($78.94)She was then enrolled in the auto ship program as agreed in the terms and conditions and was billed monthly for the products shippedMs *** did not contact us until 12/29/She was offered refunds for resolution and accepted a refund for the billings in November and December totaling $Ms *** was billed for months before contacting us and per the terms and conditions, her membership continuedMs *** stated in the only conversation on record that the products made her ill and then stated she never received the products. USPS records show the deliveries were forwarded and accepted. These tracking numbers are as follows: *** *** *** *** *** ***
For your information, Ms *** entered the trial program for Natural Cleanse Plus at our website: http://www.NaturalCleansePlus.com and the Garcinia XT at http://www.buygcxt.com
The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & ConditionsSee: http://naturalcleanseplus.com/terms.php, www.buygcxt.com/terms.php
Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:
The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyoneAll of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancelWe provide a day a week Customer Support Line at 855-986-and we strive to answer all calls within minutes or lessLastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephoneFor your review, we have provided you with a copy of the complete record of our communications with Ms ***It’s very unfortunate that Ms *** feels that she was misledWe strive to provide a great product for healthy living and professional customer service. We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call centerUltimately, according to our records, Ms *** was treated responsibly and respectfully by our company and I trust that this response will satisfy all issuesIf you need additional information, please feel free to contact us againBest Regards, *** Optimal Health Products Inc. ACCOUNT INFORMATION: 12/29/03:27pm - *** A - CCI to cx her acctbecause of a few different reasonscust said that she hadnt received the product in six mnths and was just billed and shipped new productAlso says that the product gave her diarrheaBuilt value and encouraged cust to try the product a little bit longer, offered her new shipment and disc35% cust declcust used keyword "supervisor" offered 50% disccust declCust said keyword "fraud" notified cust that Custs are responsible for all shipments and billings prior to cancelingOffered cust a 35% refund cust declOffered 50% refund cust decloffered 75% declcust declOffered cust 100% refund w/ a RMA# cust decl and said she wanted to be transferred to the fraud department, or speak to someone hire to me *** took over the call-*** A12/29/03:17pm - *** A - Took over calldue to customer wanting a full refundGave *** as my supervisor if customer calls back in about thisAlso stated Revdex.com and wanted months worth of refunds after she moved and did not get product even though it states it was delivered and forwarded to new addressCustomer stated she will call back if she does not get a call from *** today about the fraudulent chargesReminded her she did sign up for the product and she had not called customer service to cancel the accountBecame upset about the whole thingShe will be going to her bank and the Revdex.com due to not receiving a refund for all of her chargesRefund Required by Customer to settle account - ($59.52) - Applied as agreed to by Customer- cancelled acct as requested by customer*** 12/29/03:08pm By *** A - Refunded - $Trans-ID: b9b7a6155f6a204ca8f91269bdf4a0ce29b24fcf 12/29/03:05pm By *** A - Main Product: NaturalCleanseOngoing was placed on HOLD 12/29/03:08pm By *** A - Refunded - $Trans-ID: 12/29/03:05pm By *** A - Main Product: Garcinia CambogiaXT Ongoing was placed on HOLD 12/29/03:09pm By *** A - Refunded - $Trans-ID: 81ebbf23c3565fa3a6d86e1edcd7096093405dc12/29/03:09pm By *** A - Refunded - $Trans-ID: \ 07/18/03:30am By Lime Light CRM - New Recurring with new order id 07/07/04:49am By Lime Light CRM - Tracking number received from fulfillment07/07/04:49am By Lime Light CRM - At Cost shipped this order using USPS First Class Mail with a total cost of $07/03/09:00pm By Lime Light CRM - Order sent to fulfillmentFulfillment #: 07/03/09:00pm By Lime Light CRM - Revguard post skipped, all products have been configured as exclusions07/03/09:00pm By Lime Light CRM - Order Confirmation process Failed to Post to FiveMarketingReason: List was not found07/03/09:00pm By Lime Light CRM - CVV2/CVCmatch 07/03/09:00pm This order passed the fraud screening check Fraud Id = 07/03/09:00pm Order Created