Optimal Health Products

Review: I signed up for what I thought was a free trial of a diet and cleanse product, only to find out a month later, that I was subscribed to an auto shipment of the product, by the time I realized this (from seeing my credit card bill) I was already in their second cycle of payments and product, unknown to me at this time, I call and cancel the subscription, and they refund me one set of payments, only to charge my account again for the amount of 77.18 and 88.39 for two additional bottles of their product. by the time I realized that I was on a subscription it is well past the 30 days that I am allowed (according to them) to return the product, so In the end I got nothing free, after going in circles with their rude and efficiently trained reps, I got a 35% percent of the total refunded, I accepted this reluctantly, I am astonished the Revdex.com has not already shut these people down, I am looking for the 65% refund of the total cost of the two products which would be approx. $107.00 dollars (Canadian)Desired Settlement: I am looking for the 65% refund of the total cost of the two products which would be approx. $107.00 dollars (Canadian)

Review: Company sent me the products I ordered . I sent three of the products back to them that were unopened. They will not give me a full refund on those products I sent back.Desired Settlement: I would like for them to credit my debit card the full refund of the three products I sent back. They were $59.52 each.

Business

Response:

February 3, 2015 Revdex.com Serving Delaware 60 Reads Way New Castle, DE 19720 Att'n.: [redacted] Regarding: [redacted] File No. [redacted] Dear [redacted] I am in receipt of the complaint mentioned above and would offer the following in response. • Ms [redacted] did sign up for both a Garcinia Cambogia Trial and Natural Cleanse Plus trial. She signed up for the trial on 4/24/14. I assume her complaint is related to her returned products. She did receive a Return Merchandise Authorization for the two most recent shipments she received of the Natural Cleanse Plus of $59.52 per bottle. • For your information, [redacted] entered the trial program for Garcinia Cambogia XT at our website here: http://www.buygcxt.com & for Natural Cleanse Plus here: http://www.NaturalCleansePlus.com • In both case the programs are clearly detailed as a Trial programs with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php & http://naturalcleanseplus.com/payment.php), and full details provided in the Terms & Conditions. See: www.buygcxt.com/terms.php & http://naturalcleanseplus.com/terms.php • She did call in and receive a return number and has returned both products which will be refunded. She received the return number on 1/14/15 we did just receive the products back recently. She was also offered partial refunds at the time of the call on 1/14/15 which she declined at that time. • When we received one of the refused packages back we did refund the account. The date on that refund was 1/27/15. The other refunds were placed on 2/3/15 at this point [redacted] has been refunded for all product she has returned. At this point she should have all refunds in about 3-5 business days from 2/3/15. • Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows: o The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone. o All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at 855-986-2646 and we strive to answer and callers within 2 minutes or less. o Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone. All that said we have provided you with a copy of the complete record of our communications with [redacted]. It’s very unfortunate that [redacted] feels that she was victimized. We strive to provide a great product and even better customer service. We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call center. Ultimately, according to our records [redacted] was treated responsibly and fairly by our company and I trust that this response will put this matter to rest. Such being the case, I trust that this matter has been addressed satisfactorily. If you do need additional information, please feel free to contact us again. Regards, [redacted] Optimal Health Products Inc. Sent on: 2/3/2015 4:32:17 PM

Review: I AM ASKING FOR A FULL REFUND AND THE REFUND FOR THE OVER DRAFT THAT WAS CAUSED. THEY DID NOT REFUND THE FULL AMOUNT THAT WAS TAKEN OUT OF CHECKING OUT AND FOR THAT I HAD 3 OVER DRAFT FEES WHICH THE TOTAL AMOUNT WAS 75.00 FOR THAT. I CALLED BACK AND THE SUPERVISOR THAT THEY TRASN ME T0 WAS NOT ANY HELP ALL HE SAID WAS THEY REFUNDED THE MONEY AND THAT WAS IT. I TRIED TO EXPLAIN THAT THEY DID REFUND ALL OF IT AND HE BASICALLY DID NOT CARE. MY BANK COULD NOT REFUND THE OVER DRAFT FOR OPTIMAL HEALTH BECAUSE THEY DID NOT REFUND ALL THE MONEY. BECAUSE THE MONEY WAS TAKEN OUT OF MY ACCOUNT I HAD 2 OTHER BILLS THAT NEEDED TO BE PAID COME THROUGH WHICH WAS NOT PAID BECAUSE THE ISSUE WITH OPTIMAL NOT REFUNDUNG THE FULL AMOUNT AND THERE FORE I RECEIVED 2 ADDITIONAL OVER DRAFT FEES. THE CUSTOMER SERVICE IS HORRIBLE AND EXTREMELY RUDE. THEY HAVE AN O WELL ATTITUDE.

THEY CHARGED BY DEBIT CARD 79.73 AND REFUNDED 78.98. THE REPRESENTATIVE SAID THAT I HAD A 14 DAY TRIAL WHICH WAS WIERD BECAUSE I HAD GOTTEN THEM ON A TUESDAY THE WEEK PRIOR WHICH WAS 05052015.Desired Settlement: I AM ASKING FOR A FULL REFUND AND THE REFUND FOR THE OVER DRAFT THAT WAS CAUSED. THEY DID NOT REFUND THE FULL AMOUNT THAT WAS TAKEN OUT OF CHECKING OUT AND FOR THAT I HAD 3 OVER DRAFT FEES WHICH THE TOTAL AMOUNT WAS 75.00 FOR THAT. I CALLED BACK AND THE SUPERVISOR THAT THEY TRASN ME T0 WAS NOT ANY HELP ALL HE SAID WAS THEY REFUNDED THE MONEY AND THAT WAS IT. I TRIED TO EXPLAIN THAT THEY DID REFUND ALL OF IT AND HE BASICALLY DID NOT CARE. MY BANK COULD NOT REFUND THE OVER DRAFT FOR OPTIMAL HEALTH BECAUSE THEY DID NOT REFUND ALL THE MONEY. BECAUSE THE MONEY WAS TAKEN OUT OF MY ACCOUNT I HAD 2 OTHER BILLS THAT NEEDED TO BE PAID COME THROUGH WHICH WAS NOT PAID BECAUSE THE ISSUE WITH OPTIMAL NOT REFUNDUNG THE FULL AMOUNT AND THERE FORE I RECEIVED 2 ADDITIONAL OVER DRAFT FEES. THE CUSTOMER SERVICE IS HORRIBLE AND EXTREMELY RUDE.

Review: When I ordered my Garcia Cambogia XT it never stated that it was a free 14 day trial. They charged 4.95 and sent me 2 months worth of pills which I was surprised I thought I was only getting one bottle. Then I called my bank yesterday to check my balance and I was negative 50.49 cents and they said it was a pre approved payment for 78.94. No where did they ever mention any additional costs. So I called the number that was on the payment with my bank. I talked to a [redacted] from customer service and he refused to refund my money. I haven't even taken over half of the first bottle. And I said they never informed me of any additional costs. I asked to talk to a supervisor which he said he didn't have one. I then asked excuse me? And he says well they are all in a meeting. And I said well isn't that convient. I told him that this was fraud and I would be taking it up with my bank. He refused to refund my money in full even though I will be shipping back the product. Smells of a scam all the way around and now I have had to change my account information.Desired Settlement: I want them to accept the returned merchandise and a refund should be given back. They need to better advise people of these payments which I consider "hidden from the consumer."

Review: I refused this package when first delivered, was charged anyway, was charged for a second delivery, also refused, and when tried to resolve with customer service for still told I would be charged $20. Was only told I would receive a partial refund when I stated that my only recourse was to file a complaint with the Revdex.com, and go on the web site and submit a complaint there also.Desired Settlement: Full refund.

Review: Ordered this product with the understanding this was a one time trial. When I researched it I found that they want to send product and bill my card every month. I called within 15 minutes of placing the order, talked to a James, at that time I cancelled the order, Cancelation [redacted] This guy argued with me and kept lowering the price per month. I insisted he cancel the order. On 2/25 I received their products, I called 1855 627 5871 and talked to a, Idris, (I am sure it was the same man, James I talked to previously) He said the order had already been sent when I called, they ship right away. He was rude again. Told me if I did not want the product to send it back. I told him they had already deducted 9.95 from my account to send it, He told me to contact the post office if I wanted a refund, they do not do refunds. This is not what they advertised . What a mess my poor judgment has caused.Desired Settlement: refund my $9.95

Business

Response:

March 17, 2015 Revdex.com Serving Delaware Att'n.: [redacted] Regarding: Ms [redacted] File No. [redacted] Dear Mrs. [redacted] I am in receipt of the complaint mentioned above and would offer the following in response. • Ms [redacted] did sign up for a Garcinia Cambogia XT trial. I assume her complaint is related to our $4.95 Trial that she entered into on 2/19/15 at 1:09 p.m. cst. • Ms [redacted] did call customer care on 2/19/15 and cancelled her account. Her only billing was for the shipping of $4.95. She called in on 2/26/15 asking to cancel, she was reminded that her account had already been cancelled on 2/19/15 and was then asked to return the product that she had received. At the time of the call on 2/26/15 she had only paid for shipping and did not pay for the product. • For your information, Ms [redacted] entered the trial program for Garcinia Cambogia XT at our website here: http://www.buygcxt.com • In this case the program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages, and full details provided in the Terms & Conditions. See: http://www.buygcxt.com • Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows: o The website that she signed up on has an Easy Cancel button above rush my order on the checkout page. o All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at 855-986-2646 and we strive to answer all calls within 2 minutes or less. o Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone. • All that said, we have provided you with a copy of the complete record of our communications with Ms [redacted]. It’s very unfortunate that Ms [redacted] feels that she was victimized. We strive to provide a great product and even better customer service. We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call center. Ultimately, according to our records Ms [redacted] was treated responsibly and fairly by our company and I trust that this response will put this matter to rest. Such being the case, I trust that this matter has been addressed satisfactorily. If you do need additional information, please feel free to contact us again. Regards, Peter Optimal Health Products Inc. Sent on: 3/17/2015 11:29:45 AM

Review: My problem is that I spoke with 3 representatives at Optimal Health regarding funds coming out of my account for products. They called me regarding some product that I took a look at on line but didn't purchase therefore I received a phone call regarding the product saying that I could get it for a total of $4.95 which was fine. I then ordered the product and was told that I had to cancel by June 2, 2015 and once I received it I then called on May 26, 2015 to cancel the product because I knew that I was going on vacation couldn't get through to anyone. I then received a message from Optimal Health the next day on May 27, 2015 of them returning my call. I received the message on May 27, 2015 at 3:56 pm EST and the message stated that they noticed that I tried to give them a call and that prompted me to see if the funds where taken out of my account. I tried resolving this issue but they refused to refund me all of my money. Out of the three representatives, I was not satisfied and I was told lie after lie. First I was told that I couldn't get my money refunded. I asked to speak with a supervisor and I was by the representative that she had the same capabilities as a supervisor but she would try to get one on the line for me but claim that no one was available and she could refund me 35% of my funds back. I then called back and spoke with another representative and asked to speak with a supervisor and she told me that supervisors only speak with customers when there has been fraud, then she goes to say that she could refund me 50% of my funds back. Still this was not enough for me because I needed all of my money refunded, I then called a third representative and he said that all calls coming from me would have been recorded and he could tell that I only called twice and spoke with someone on May 19, 2015 (which is the day that I ordered the product) and I spoke with someone on June 4, 2015 (which is the same day I spoke with the representative that I spoke to right before speaking with him and also the same representative that gave me the 50% refund. This was also a lie because I had called right before that and spoke with the representative that gave me the 35% refund. He was very rude and told me that there was no way that I called because they were open 24/7, in which I am not disputing that, they may have been open but I got a ALL REPRESENTATIVES ARE BUSY when I called to cancel he then goes to tell me that their numbers where on the bottle and there is no excuse for me not to have called to cancel, totally ignoring the fact that I did actually call to cancel. I am not happy at all and all I wanted was my money back for the product. $140 was taken out of my account because THEY SAY I didn't call to cancel in which I did. I still have the voicemail to prove that they gave me a call back saying that they saw that I had tried to call. I will never order anything else from them. I did order the product to try it and I paid for it so there is no way I would be calling them claiming to have called to cancel when I didn't. If they could give me 35 and 50% of my money back then they surely could have given me 100% and if they were able to see when I called then they were able to see when they returned my call. I feel like money was taken from me but I WILL NOT be ordering anything else from them and will make sure I put on every social media site or anywhere else for no one to order anything from them either.Desired Settlement: I want the full amount refunded to me ASAP!!!

Review: I paid for shipping and received a "free" trial of this company's product. I called the day my trial ended to cancel my order. I thought no money would be taken out of my account after I had cancelled, but it was. $39.47 for the Garcinia Cambogia XT, and $29.76 for the Natural Cleanse-a total of $69.23. I waited to see if my money would be put back into my account, and it was not. I called them 10/20/15 to see why not. I was told I had called at 4:20p,(I called at 11:30a my time) which the Call Rep said placed me later than my trial ended, therefore I wouldn't be receiving a refund to my account.Desired Settlement: I would like my $69.23 returned to me. I did call within the trial ending date. This company is trying to tell me I did not. When I called to cancel, I was not told that my account had already been debited $69.23.

Business

Response:

October

21, 2015RevDex.com Serving Southeast Florida & the CaribbeanComplaint

Number: [redacted]Regarding

Ms. [redacted]I am in

receipt of the complaint number mentioned above and respectfully offer the

following in response.Ms. [redacted] did sign up for a Dyna Garcinia and Green Coffee Trial. I assume the complaint is related to the $4.95 and $4.97 shipping on the 30 day supplies as well as the ongoing membership of $39.47 and $29.76 respectively. The trials were signed up for online on 8/07/15 with 14 days from that date to try the 30 day supply that was shipped during the trial period. Ms [redacted] did not cancel within this time as stipulated in the terms and conditions agreed upon and subsequently billed for the products received.Ms [redacted] contacted customer service on 8/12/15 at that time she was reminded of the terms and conditions agreed upon. Ms [redacted] was offered and accepted a 50% discount and trial extension until 9/30/15 which she was aware of.She contacted us on 10/07/15, after the trial had expired and canceled the account. This cancellation occurred after she was billed for the products she received. Ms [redacted] called again on 10/20/15 and was advised as such.In this case, the offer is clearly defined as a trial program with a summary of the program terms provided on the check-out pages, and full details provided in the Terms & Conditions. See: http://www.dynagarcinia.com/checkout.php , https://www.dynagreencoffee.com/checkout.php ,http://www.dynagarcinia.com/terms_cond.php and https://www.dynagreencoffee.com/terms_cond.phpDespite the fact that she appears to have

missed all of the on-site verbiage detailing the program, we still provided her

with a number of ways to contact us as follows:All of the email correspondence that he received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancel. We provide a 5 day a week Customer Support Line at 1-866-991-4415 and we strive to answer all calls within 2 minutes or less.We have provided you with a copy of the complete record of our communications with Ms [redacted].It’s very unfortunate that Ms. [redacted] feels

that she was misled. We strive to provide a great product for healthy living

and even better customer service. We provide a number of ways to cancel a trial

membership from our email and Toll-Free call center.Ultimately, according to our records Ms [redacted] was

treated responsibly and respectively by our company and I trust that this

response will resolve any negative impact.If additional information is needed, please

don’t hesitate to contact us. Best

Regards,Dyna

Garcinia Management TeamACCOUNT

INFORMATION:10/20/2015 09:01am - [redacted] Y -

cci-trying to get refund on cx acc I informed cust they were charged 2hours

before they cx acc thats why they were charged should of called the day before

cust agreed said they thought they had more time I informed cust they were

charged cust time ran out no refunds offered or required on prev charges to

settle acct. -[redacted]10/07/2015 10:37am - [redacted] F - CCI

TO CX ACCT CUST SAID THE PRODUCT IS OK BUT SHE DONT WANT TO TAKE IT ANYMORE.

CUST ALREDAY HAVE THE 50%DISCOUNT, I THEN OFFERED CUST 75%DISCOUNT (HUD) CUST

SAID NO TO THE DISCOUNT AN CX PLEASE. cx acct NO refunds offered or required on

prev charges to settle acct. Cx acct as requested by cust -[redacted]F-10/20/2015 09:01am By [redacted] Y -

Added Notes 10/07/2015 10:37am By [redacted] F -

Added Notes 10/07/2015 10:35am By Lime Light CRM

- Revguard post skipped, all products have been configured as exclusions.10/07/2015 10:35am By [redacted] F -

Main Product: NaturalCleanse2 Rebill 1 was placed on HOLD 10/07/2015 10:35am By [redacted] F -

Recurring turned OFF 10/07/2015 04:08am By Lime Light CRM

- Revguard post skipped, all products have been configured as exclusions.10/07/2015 04:08am By Lime Light CRM

- 50% discount of $29.76 was applied 10/07/2015 04:08am Order Created08/12/2015 12:32pm - [redacted] W - cci wanted to cx trial

because she does not want to be billed I reminded her of the t/c she agreed

just received the product so I built value and encouraged her to continue with

35% disc and ext declined 50% disc with ext agreed informed cust that at end of

trial if she decides to cx retention fee and return of product will be waived

she agreed no refunds offered or required on prev charges to settle acct.

Agreed to continue - (With ext 09/30/2015 and 50% disc) applied as agreed to by

cust. -[redacted] w10/07/2015 04:08am By Lime Light CRM - New Recurring with new

order id 415017710/04/2015 03:39am By Lime Light CRM - Recurring failed

while processing Product Id 72. Created DECLINED order id is 413605210/04/2015 03:39am By Lime Light CRM - Product(s) attemped

to recur and were declined. The next attempt of this subscription billing will

be on 10/07/2015.10/01/2015 02:51am By Lime Light CRM - Recurring failed

while processing Product Id 72. Created DECLINED order id is 412119910/01/2015 02:51am By Lime Light CRM - Product(s) attemped

to recur and were declined. The next attempt of this subscription billing will

be on 10/04/2015.08/12/2015 12:32pm By [redacted] W - Changed Rebill Discount

from 0 to 5008/12/2015 12:32pm By [redacted] W - Changed recurring date on

product (71) from 08/23/2015 to 10/01/201508/12/2015 12:32pm By [redacted] W Added Notes 08/09/2015 03:30am By Lime Light CRM - Tracking number

received from fulfillment 08/09/2015 03:30am By Lime Light CRM - At Cost shipped this

order using USPS First Class Mail with a total cost of $4.9508/07/2015 11:00pm By Lime Light CRM - order sent to

fulfillment. Fulfillment #: 701270508/07/2015 11:00pm By Lime Light CRM - Revguard post

skipped, all products have been configured as exclusions.08/07/2015 11:00pm By Lime Light CRM - Order Confirmation

process Failed to Post to Five9 Marketing. Reason: The requested domain is

disabled.08/07/2015 11:00pm - This order passed the fraud screening

checkFraud Id = 08/07/2015 11:00pm Order CreatedTell us why here...

Review: The company offers a trial of their product for $4.95 for a 30 day supply along with a partner product for the same price and qty. 2 weeks after the trial offer was received, a second charge for each product ($89.99 and $92.48) was debited from my bank account, along with fees for international shipping (clearly, they are located in the United States). There were no additional shipments received from the company. Through the dispute process at my bank, I discovered that they claim to have a cancellation policy that allows them to do a recurring debit to the same card. The initial shipment did not contain any paperwork and no mention of such policy was visible during the ordering process. I have gone back into the website and collected info (pictures and contact info on their pages) to confirm that there is not any cancellation policy listed. My bank cannot help me because the company has a "policy" and they claim that all customers that complete an order for the trial product are bound to the charges afterwards. Further research has confirmed a huge number of cases with the same claim against this company.Desired Settlement: I would like to be reimbursed for the charges beyond the initial trial products. I would also like to see an investigation into this company due to the enormous amount of complaints from their customers concerning their practices/policies.

Review: I ordered the Garcinia Cambogia xt. It had a 14 day trial period. I cancelled within 13 days with the automated cancelation. I found that I was charged for the cleanser and the Garcinia Cambogia xt so I called again. Then a month later I was charged again for the cleanser a month later. I called and was told I had to call two different numbers if I called the automated cancelation department. This was not told to me. It was sent in one package and only had one number to call. When I called to talk to them about it the customer service rep tried to sell me more stuff. I was not happy with any of it and tried to cancel it several times. When the supervisor came on he was extremely rude. He would not let me talk and every time I did he would interrupt me. He even put the phone on hold while I was talking which made it even worse. I am out 200.86 because they did not cancel as I requested. I would like to have my money back. I am returning the unopened bottle of the most package sent. I am suppose to get a refund for that bottle. I am still out 139.55 and postage for sending it back. I want others who think about buying this product to think twice before getting it.Desired Settlement: Remaining amount of 139.55

Review: I order the product that said satisfaction guaranteed said a 14 day trail. I received the product a week later. I never received an email are anything tell yesterday I have had the product a week with no result. I called today and told them it hasn't helped and I don't want it. They have over drafted my account and will not allow me to send the product back for a refund. Why say satisfaction garentee if I can get my money if I'm not satisfied with. She said no need to send the product back and laughed when I said the have overdraft my account and caused my bill money to be put on hold. This is wrong. I asked to speak with a supervisor for an hour oand was refused. They offered to rufund 75 percent but that not gonna fix my problem for the money I need for my bills that now I can take out my bank and they won't refund it back. They can have there product I just want my money back. They didn't even give a number to call to call if I want to return or cancel. These people are liars and they steal your money.Desired Settlement: I will happy to return there product. I just want my money back. And in a fast manner so I can pay my bills this week with my water being turned off because them.v

Business

Response:

Tell us wh July 21, 2015Ms. [redacted] File No. [redacted]Dear Ms. [redacted]I am in receipt of the complaint mentioned above and would offer the following in response.Ms [redacted] did sign up for both a Garcinia Cambogia Trial and Natural Cleanse Plus trial. She signed up for the trial on 6/27/15. I assume her complaint is related to the $4.95 shipping charge, along with the after trial charges of $78.94 for the Garcinia Cambogia XT and $59.52 for the Natural Cleanse Plus.Ms [redacted] received two bottles of Garcinia XT and one bottle of Natural Cleanse. She was subsequently billed for one bottle of each (per the terms and conditions agreed upon), refunded 75% and kept the second bottle of Garcinia XT free of charge.For your information, Ms. [redacted] entered the trial program for Garcinia Cambogia XT at our website here: http://www.buygcxt.com & for Natural Cleanse Plus here: http://www.NaturalCleansePlus.com In both cases the programs are clearly detailed as a Trial program with a summary of the terms and conditions provided on the check-out pages (https://www.buygcxt.com/payment.php & http://naturalcleanseplus.com/payment.php), and full details provided in the Terms & Conditions. See: www.buygcxt.com/terms.php & http://naturalcleanseplus.com/terms.phpMs [redacted] did call on 7/12/15 and 7/21/15 as well as emailed on 7/13/15 and 7/17/15. The first call she was offered discounts which were declined. She was then offered refunds for resolution and accepted a 75% return on both charges. Ms [redacted] then called again on 7/21/15 to verify her account was cancelled and refunded; she did not ask for any refunds at that time.For your Convenience I have included a copy of all charges that we have for her. The dates and times charges took place as well as order ids that go along with each charge and the account notations. Ms [redacted]’s account has been cancelled with us since 7/12/15. Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at [redacted] and we strive to answer and callers within 2 minutes or less.It’s very unfortunate that Ms. [redacted] feels that she was misled as that was not ourintention. We strive to provide a great product and even better customerservice. We provide a number of ways to cancel a trial membership from our Easy Cancelbutton, to email and Toll-Free call center.Ultimately,according to our records Ms. [redacted] was treated responsibly and respectfullyby our company and I trust that this response will satisfy this issue.If youneed additional information, please feel free to contact us again.Best Regards,Optimal Health Products Inc. ACCOUNT INFORMATION:07/21/201509:36am - Emmanuel B - CCI to see what was taking her refund so long toprocess, reviewed the acct, refund was processed on 07/12/2015, provided thecust with Trans-id for both refunds. no refunds offered or required on prevcharges to settle acct. cx acct as requested by cust.emmanuel b(hud).07/17/201501:03am - Paul D - cei to cancel but has already called in and been cancelled.Sent customer email confirming cancellation.- if customer calls handleaccordingly.-pauld07/13/201508:03pm - hannah r - CEI- requesting for a refund, explained unable to processrequest for refund via email to call in with the request- if customer callshandle accordingly. –Hannah R07/12/201501:36pm - Shanell M - cci to see why she been charged. let cust t/c and offcust 35% 50% & 75% disc cust said no. cust wanted to speak with asupervisor off cust 35% & 50% refund cust said no. off cust 75% refund custagreed. refunded cust 75% refund and gave cust cancellation numbers.REFUNDREQUIRED BY CUST TO SETTLE ACCT. 75% refund APPLIED AS AGREED TO BY CUST. CANCELLEDACCT AS REQUESTED BY CUST. –SHANELL 07/21/201509:36am By Emmanuel - Added Notes 07/17/201501:03am By Paul - Added Notes 07/13/201508:03pm By hannah - Added Notes 07/12/201501:37pm By Lime Light CRM - Revguard post skipped, all products have been configuredas exclusions.07/12/201501:37pm By Shanell - Refunded - $44.64 Trans-ID: 274188688507/12/201501:37pm By Shanell - Refunded - $59.21 Trans-ID: 274188683007/12/201501:37pm By Lime Light CRM - Revguard post skipped, all products have beenconfigured as exclusions.07/12/201501:37pm By Shanell - Main Product: NaturalCleanse2 Rebill 1 was placed on HOLD 07/12/201501:37pm By Shanell - Recurring turned OFF 07/12/2015 02:26am By Lime Light CRM - New Recurring withnew order id 379046906/30/2015 03:38am By Lime Light CRM - Tracking numberreceived from fulfillment 06/30/2015 03:38am By Lime Light CRM - At Cost shipped thisorder using USPS First Class Mail with a total cost of $4.9506/27/2015 10:57am By Lime Light CRM - order sent tofulfillment. Fulfillment #: 670510406/27/2015 10:57am By Lime Light CRM - Revguard postskipped, all products have been configured as exclusions.06/27/2015 10:57am By Lime Light CRM - Order Confirmationprocess Failed to Post to Five9 Marketing. Reason: List was not found.06/27/2015 10:57am By Lime Light CRM - CVV2/CVC2 match06/27/2015 10:57am By Lime Light CRM - No Street AddressMatch, 5 Digit Zip Exact Match Only06/27/2015 10:57am - This order passed the fraud screeningcheckFraud Id = 06/27/2015 10:57am Order Createdy here...

I ordered what I thought was a free trial of Garcinia Cambogia XT and the Natural Cleanse Plus except for very minimal shipping costs. Two weeks later they charged my credit card CDN $155.43 for both products. The customer rep informed me that I agreed to these terms & conditions when I signed up and redirected me to the website. In tiny print at the very bottom the website are "terms & conditions" where they indeed go into great detail on what they are going to charge you after 14 days. I feel that something this important should be disclosed during the sign up process, and not in an obscure area on the site, almost as if they are hiding this information. I decided not to file a formal complaint since they agreed to refund 35% of the charges.