Origami Owl

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I have sent the necessary information that Origami Owl requested to find the order. I have also been informed that they are actively working on finding the order. If the order is found and the product is sent to me then I will consider the complaint resolved. As of this time the complaint is not resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory. I received my refund to my bank account this morning. No further action is necessary.

Regards,[redacted]

Good Morning [redacted]: Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient...

and timely manner.  I have reviewed the complaint and confirmed our Designer Care team attempted to assist with refunding you for order #[redacted] as of 3/19/15.  After further review, I was able to determine this request did not complete as your order was placed prior to our company wide system transfer.  I have assisted with submitting a check refund issued to the address listed below totaling $106.45.  Please allow 7-10 days for processing plus shipping time sent [redacted].Name:  [redacted] FitzpatrickAddress:  [redacted]., [redacted], **, [redacted]Thank you for your patience while we further look into this concern.Have a blessed day!Career & Guideline Support Team[redacted].Origami Owl®Phone ###-###-#### | Fax ###-###-####CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above.  If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited.  If you have received this email in error, please immediately contact the sender and delete the original message.

Good Morning [redacted]:Thank you for your response.  If you could please review the attached string of emails regarding this concern.  We have pasted our response from 2/24/15 for your convenience.Thank you for your email and your patience while we further look into this concern.  I have been advised by our Finance Team, Origami Owl is  unable to remove a chargeback from your account.  As the charge was considered a fraud case with your bank and the amount owed was disputed we have a reached out and address the credit owed to Origami Owl with our Independent Designer.  Due to the confidential nature of this concern, we are unable to relay the outcome of how we resolve this concern with our Independent Designer.  Again we appreciate your patience while we further looked into this concern.Have a blessed day!Career & Guideline Support Team[redacted]Origami Owl®

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

After reviewing my statement they refunded 1 whole amount and the 2nd amount the only refunded 27 something. They said I didn't pay shipping and I did. When I called the lady seen the mistake was supposed to be fixing it. I have not received the full amount for the 2nd charge. 

Regards,

Good Afternoon [redacted]:I have received correspondence from our Designer who has attempted to resolve this issue for a refund for the difference of your chain but you are refusing assistance.  Again our Designers are Independent Consultants and if they are willing to rectify a situation we must permit them to handle an issue.  Due to you refusing assistance from our Designer we would consider this issue as resolved.

Good Afternoon [redacted]:

Per our previous conversation via email I requested a 48 hours time frame from 12/17/13 for our Designer to reach out to you and myself to attempt to resolve this concern.  As a Direct Sales company we must reach out to our Designer first for them to attempt resolve these issues.  If no action is taken Origami Owl will be able to assist you further.  

As stated previously I will follow up with you via email to [redacted] by close of business day tomorrow with updated information. 

Thank you for your assistance and patience while resolving this matter.

No one what so ever has contacted or told me HOW to return my order!!! This is untrue!!! I would love love love to have that information asap!!! Tks. [redacted] West

Good Afternoon [redacted]:Thank you for your response.  If you could please review the attached image of the banner that was available on our website which indicates the time frames for purchase of product with free gift that you must click on to be eligible for the free gift.  As the order was not placed within the appropriate time frames we are unable to honor this request. Have a blessed day!Career & Guideline Support Team[redacted]Origami Owl®

Dear Revdex.com,
Please note that I have reached out to [redacted] regarding her order and am awaiting her response.  Thank you.
Sincerely,
Robert

Good Afternoon Ms. [redacted]:Thank you for bringing this matter to our attention.  I would like to sincerely empathize for the experience you are currently dealing with.  I would like to assist you with this complaint in a timely and efficient matter.  I have reviewed the case and...

have requested a prepaid shipping label sent to your email address [redacted].  Please allow 48-72 hours for this request and also check your junk mail folder if not received.  Please follow detailed instruction on how to return your items to Origami Owl and reach out to myself once submitted so I may assist you with your replacement.  Once we have confirmed the return I will be able to request for your daughters replacement.  If you have any additional information I may be unaware of or any questions please contact me directly at [redacted].Thank you for your patience while we address this concern.[redacted]| Career & Guideline Support Coordinator

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Good Afternoon [redacted]:Thank you for bringing this matter to our attention.  On behalf of Origami Owl, I would like to sincerely apologize for your recent experience with our company.  I can assure you we are working diligently to improve all aspects of our business.I have...

reviewed the complaint for order #[redacted] and I am requesting additional information.  You stated in your complaint that the order "was not what I expected",  did you receive the wrong item?  Please advise if you would prefer an exchange of your items or if you would like a refund.  Thank you for your assistance in resolving this matter.

Good Morning [redacted]:

Thank you for bringing this to our attention.  On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company.  I can assure you we are working diligently to improve all aspects of our business.

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I have reviewed the complaint for order # [redacted] with FedEx tracking #[redacted] which was delivered on 11/09.  Please email me directly at [redacted] with the return tracking number so I may assist you further.

Thank you for your assistance while resolving this matter.

Dear [redacted],Thank you for bringing this issue to our attention.  It is unfortunate that you had such an experience, and although this does not help you, the Designer [redacted] was no longer an active Designer with Origami Owl when you purchased items from her (She was canceled on...

8/1/2014).  I would however like to apologize on behalf of Origami Owl for your bad experience, and would like to take this time to make it right.  At this time, the Large Rose Gold "Faith" Plate [redacted] is no longer available due to it being retired.  The price point on the plate is $9.  Feel free to take a look at our newest collection of plates, with large plates at the same price point of $9 at '[redacted]://[redacted]', and please choose one (1) plate at the $9 price point as a replacement and get back to me.  The Silver Vintage Cross charm CH1519 is still available and will be added to your choice of plate.Once you have chosen your plate, or if you have any questions, please contact me at [redacted].Sincerely,[redacted]Origami Owl, LLCLegal Department

Good Morning [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and...

timely manner.  I have reviewed the complaint and confirmed our Returns Department assisted with refunding your for item [redacted] and [redacted] totaling $22.26 to the card ending[redacted].   Due to our company wide system update we have experienced a few unforeseen system limitations.  Please keep the returned items sent to you as a gift due to the inconvenience.  If you are unable to verify the charge back to your card within 5 business days, please advise. Thank you for your assistance in resolving this concern.  Have a blessed day!Career & Guideline Support Team[redacted].Origami Owl®CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above.  If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited.  If you have received this email in error, please immediately contact the sender and delete the original message.

Good Afternoon [redacted],

Thank you for taking my call. It is very upsetting to hear the details of what occurred and your inability to reach the Designer associated with the party. As discussed during our conversation, our system does not reflect the input of any orders for this...

timeframe by [redacted]. This being said, we would gladly assist you in getting the items ordered, but would need to receive a list of the jewelry not received as well as the proof of payment.

I understand that you do not have any of this information (all orders given to [redacted]), that some individuals paid by cash and that due to the length of time and frustration, you don't believe that anyone will provide you with the details we would need to receive in order to fulfill the orders that were paid for but never placed. As indicated there are several Designers with the same name who live in the general area of your residence and without being able to verify a phone number or email address, it will be a little more difficult to hone in on the responsible party. That being said, we will do our best to see what if anything can be done given the circumstances.

Please send me the emails you received from [redacted]'s mother as well as any other emails, [redacted] postings, text or other. This will help us in reaching out to the correct party. Once gain, I understand that some time has passed, but without receiving a list of jewelry ordered but not received along with proof of payment, it will be most difficult for us to try and rectify this situation. Whatever you can provide us with will help us help you.

I can assure you that we do not conduct business in this way and will take corrective action if Designers are found to be representing us in a manner unbefitting an Origami Owl Independent Designer. My email is [redacted]

Thank you for taking the time to speak with me!

Good Afternoon [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to assist you with addressing your concerns in an efficient and timely manner.  I have reviewed the complaint with reference #[redacted] and found our Returns Department...

confirmed process of your item on 05/03/14 and submitted for refund.  I have confirmed your refund of $38.88 issued to cc ending #[redacted].  Your refund order #R-[redacted] with reference #[redacted].  Please allow 5-7 business days for this post to reflect back to your card.  Please contact me directly at[redacted].com if you have any further concerns.Thank you for your patience while we addressed this matter.

Good Afternoon [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and...

timely manner.  I have reviewed the complaint and I am requesting additional information.  I found your returned items order # [redacted] and found we issued a refund back to your card on file ending in [redacted] totaling $180.33, OriginalTransID=[redacted].  Please see attached screen shot for your convenience.  I am requesting if there is any other issue you are still having with this refund.  If you could kindly please email me directly at[redacted]@[redacted].[redacted] with a description of what is still outstanding I will be able to further look into this concern.Thank you for your assistance and patience while I further look into this matter.Career & Guideline Support Team[redacted]Origami Owl®CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above.  If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited.  If you have received this email in error, please immediately contact the sender and delete the original message.