Origami Owl

Dear [redacted]
 
Firstly, I'd like to apologize on behalf of Origami Owl for the problems you have experienced.  I'd also like to take this time to inform you that I will be sending you a separate email detailing your order and tracking number for your package.  Thank...

you. 
Sincerely,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Good Afternoon [redacted]:

Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to assist with addressing your concerns in an efficient and timely manner.  I have reached out to our Designer on your behalf and requested she contact myself and...

you within 2 business days.  I will follow up with you with additional information as it is received.  While reviewing the complaint, I found no order number was added.  In order to expedite this concern please contact me directly at [redacted].com with your order information and copy of receipt. 

We look forward to your assisting you in resolving this matter.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Good Morning [redacted]:

Thank you for the updated information.  I have reached out to our Returns Department to assist with the remaining amount of refund for your second order.  I do apologize the refund was not submitted in full.  I will follow up with you via email to [redacted]@hotmail.com once I have received confirmation of this request. 

Thank you for your assistance and patience while resolving this matter.  You may contact me directly at [redacted].com.

Good Morning [redacted]:

Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to assist you with addressing your concerns in an efficient and timely manner.  I have reviewed the complaint and I am requesting additional information.  If...

you could please contact me directly at [redacted] with the Designer name who assist you, order number, missing items and any additional information I may be unaware of.

Thank you for your assistance.  We look forward to resolving this matter.

Good Afternoon [redacted],On behalf of Origami Owl, we sincerely apologize that your issue was not resolved the first time you contacted us. We also want to thank you for returning both of the chains within the required time frame. We have refunded your card on file in the amount of $25.68...

effective today. We have issued the refund for the returned chain, but we kindly ask that you allow 3-5 business days for processing. After this time, if you still do not see the refund, you may contact me directly at [redacted]. Again, we sincerely apologize that we did not resolve this issue before hand. Please contact me directly if you need any additional assistance with this issue.Thank you for your time and your patience.Best Regards,[redacted]

Dear Revdex.com,Please note that Origami Owl has reached out [redacted] via Email today to assist her with this complaint.  We are working diligently to get to the bottom of this and make it right.Thank you,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I've read through the policies and procedures along with the attached information and I still feel that the company isn't providing acquitted information nor are they being fair about there offer.Yes, they should take the retired items back, since they were returned within the time frame, and it shouldn't be held against me that they didn't go through the product till 3 months after they received it.  I also feel that they other product should be excepted since it two was within the one year of purchase.When I decided to close my account, I called and as told the steps to go through, which I did.  I had to call and email multiple times to get the form that I need to return the items.  After receiving the form, I noticed that the order numbers were needed and unfortunately at that time I was no longer able to log in to provide this information.  So it's my opinion that they are just choose what ever date they want to say the item was purchased instead of looking at the real facts. The sheet that they've attached showing the returned items, I'm unsure of how they are determining the dates of purchase.  Some show that they came from a kit, which how is that possible when I was a part of the company for 2 years.  All those items that we're purchased within the year that they asked, but for whatever reason they don't feel that is true.As I explained, I've got over $500 in inventory and no way to get rid of it.  The policy says I can't sell it on other sites like [redacted] and other designers aren't interested in purchasing the items.  I feel it's the responsibility of the business to take the items back if they feel it's best that they control how it's being sold.  When I called about returning these items, I was never told that I was going to have any issue, nor was I told that the 3 times that I called to check on what was going on.I'm hurt that after you work for someone for 2 years and made them a good bit of money that this is how they treat you.

Regards,

Thank you for your email.  I was able to locate the order numbers in question and reached out to the consumer as of 5/1/15.  I advised as her order contained a personalized inscription item, Origami Owl requests additional time frame to process the order.  As advised in each product description of our Inscription items, we request additional time frame to process personalized items.  I have pasted below one of the descriptions currently on our website.  I have confirmed order #[redacted] was delivered as of 04/28/15.  I have also confirmed order #[redacted] is currently in transit and set to arrive today 05/04/15, [redacted] tracking # [redacted].

Dear Revdex.com,
I reached out to Ms. [redacted] on 12/29/2015 explaining the process and asked her to check her Junk Mail for the Return Merchandise Authorization.  I have yet to receive a response.  However, I did notice that tracking shows the returned merchandise is on its way. ...

I've informed our Returns Dept. to keep an eye for it.  Our Return processing time at the moment is under 24 hours, so the refund will be processed as soon as it arrives here.  Should there be any further questions, please contact me.  Thank you.Sincerely,Robert A[redacted]

Good Afternoon [redacted],

 

Your complaint logged with the Revdex.com pertaining to the order issues from a party you had on April 25th was forwarded to my attention for review. I have searched our records to see if I could locate the Designer associated with your party or any calls made to...

the Company, but have been unable to find anything yet. I would like to assure you that we will continue to research this issue so we can review and address the circumstances surrounding the timeframe it took to rectify this.

 

Having said this, I forwarded your email to our Designer Care management team and was advised that they have left you a voicemail and have already submitted the request to send out the items detailed in the list included in your correspondence.

 

Please let me know if you have any questions or require further assistance.

 

Thank you,

 

Good Afternoon [redacted],

Your Revdex.com complaint pertaining to a refund issue was forwarded to my attention for further review and investigation. I have reviewed our files and note that the product was returned and a refund request submitted. Having said this, I can see that there was a...

disconnect between the returns and finance department, although I truly cannot tell you what occurred. I can confirm that the refund to your card has been processed and would like to apologize for the delay it took in rectifying this issue. Please see attached .jpg for the refund confirmation. You should see the funds in your account within 3- 5 days depending on your credit card merchant's processing times.

Please don't hesitate to reach out to me if you have any questions or require further assistance!

Thank you,

Good Afternoon [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and...

timely manner.  I have reviewed the complaint and I am requesting additional information.  I attempted to locate your information in our system but was unable to verify an order number linked to the email address provided in your complaint.  If you could please contact me directly at [redacted] with your order number so I may further look into this concern.  If you Independent Designer did not provide you with an order number, please provide me with a copy of your order form and proof of payment (i.e. cancelled check, bank statement, [redacted] transaction, etc.) which confirms your transaction with one of our Independent Designers.  I appreciate your assistance and attention in resolving this concern.  Have a blessed day!Career & Guideline Support Team[redacted].Origami Owl®CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above.  If you are not the intended recipient, you arehereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited.  If you have received this email in error, please immediately contact the sender and delete the original message.

Good Afternoon [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and...

timely manner.  I have reviewed the complaint and I am requesting additional information.  I was able to locate order #[redacted] in our system which was placed on 12/11/14.  A return/replacement order was created to assist with a Credit Code for item [redacted] (ticket[redacted] totaling $14.00) on 2/11/15.  As the item was returned outside of our 30 day refund time frame we assisted with an O2 credit.  I was also able to locate an email sent to you by our Designer Care team within your 30 day time frame, please see attachment, which provides detailed instructions on how to return your items.  If you would like to redeem your credit code, please contact me directly at [redacted] with your gift code, SKU # of item and Description of item so I may assist with the placement of your replacement order.  If there is any additional information I am unaware of, please contact me directly.  Again I do apologize for the inconvenience of this concern and appreciate your assistance.Have a blessed day!Career & Guideline Support Team[redacted]Origami Owl®

Good Afternoon [redacted],Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and...

timely manner.  I have reviewed the complaint and I am requesting additional information.  If you could please email me directly at [redacted] with your order number, Designer Name and Designer ID so I may further look into this concern.Thank you for your assistance in resolving this concern.  Have a blessed day!

Good Afternoon [redacted]:

Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient...

and timely manner.  I have reviewed the complaint and reached out to our Designer to assist you with your refund.  We respectfully request the allowance of 48 hours for a response from our Designer.  I will follow up with you by Friday 08/22/14.  Please contact me directly at [redacted] if you have any additional information I may be unaware of.

Thank you for your assistance and patience in resolving this matter.

Career & Guideline Support Team

Origami Owl®

Phone [redacted] | Fax[redacted]

Good Morning [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to assist you with addressing your concerns in an efficient and timely manner.  I have reviewed the complaint and found our Designer Care team reached out back in April...

informing [redacted] we would assist with replacing her item and assist with placing an order for an additional two items.  Please see attached screen shot.  We had not received a response back.  If you could please contact me directly at [redacted]@[redacted].[redacted] with the confirmation of your additional two items and confirmation of your shipping address so I am assist you further. I look forward to assisting and resolving this matter.

Good Morning [redacted]:Thank you for the additional information unfortunately the information attached I was unable to open.  Please see screen shots attached.  If you could please email me directly at [redacted]@OrigamiOwl.com with your return tracking number and copy of receipt I will be able to assist you further.Thank you for your assistance and patience in resolving this matter.

Good Morning [redacted]:

Thank you for bringing this to our attention.  On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company.  I can assure you we are working diligently to improve all aspects of our business.

I...

have reviewed the complaint and reached out to you via email to [redacted] on 12/11/13 at 2:42PM in regards to order #[redacted].  I have confirmed with the Designer has already processed a refund to you and this has also been addressed with your daughter.  Please see the screenshots attached.

You may also contact me directly at [redacted].