Origami Owl

Please review the attached messages to customer [redacted].  I have continually remained in contact with this customer.  I sent her a follow up email on Friday and again before this email with a quick update.  Per our Policies and Procedures we must receive her return back to Origami Owl before we are able to assist with processing a refund for her order.  Currently [redacted] tracking #[redacted] show it is still in transit.  Once I have been able to confirm with our Returns Department her order has been received and processed I will be able to request a refund.

 

Please let me know if there is any further information you may need regarding this matter.

 

[redacted]| Compliance Coordinator

Good Afternoon [redacted]:
 
Thank you for the additional information.  I have requested a payment voucher with our Finance Department to issue you a check refund in the amount of $53.96.  Due to the Christmas holiday this request will not be submitted until Thursday 12/26/13.  Please allow 7-10 days for processing plus shipping time sent [redacted].
 
Thank you for your assistance and patience in resolving this matter.
 
[redacted] Compliance Coordinator
 
Origami Owl®
Phone ###-###-#### | Fax ###-###-####
E-mai* [redacted]
Website origamiowl.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Good Morning [redacted]:

Thank you for bringing this issue to our attention.  On behalf of Origami Owl I would like to sincerely apologize for the recent experience with our company.  I can assure you we are working diligently to improve all aspects of our business.

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I have reviewed the complaint for order #[redacted] and would like to apologize the order has not been shipped out.  Please email me directly at [redacted] so I may further assist you.  Please advise if you would prefer your order with an additional 3 charms or a check refund sent to the address of your choice.

Thank you for your assistance while resolving this matter.

Good Afternoon [redacted]:

Thank you for bringing this issue to our attention.  On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company.  I can assure you we are working diligently to improve all aspects of our...

business.

I have reviewed the complaint for order #[redacted] and found we had a system error and the order was not shipped out.  I can advise for the order to be reshipped out or I can request for a check refund.  Please contact me directly at [redacted] on how you wish to proceed.

Thank you for your assistance while I resolve this matter.

Good Morning [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and...

timely manner.  I have reviewed the complaint and I am requesting additional information.  If you could please contact me directly at [redacted] with your original order numbers so I may further look into this concern.Thank you for your assistance and attention in resolving this matter.Have a blessed day!Career & Guideline Support Team[redacted]Origami Owl®

Good Morning [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and...

timely manner.  I have reviewed the complaint and I am requesting additional information.  If you could please contact me directly at [redacted] with each customers original order number or your Jewelry Bar Party ID so I may further look into this concern.Thank you for your assistance and attention in resolving this concern.  Have a blessed day!Career & Guideline Support Team[redacted].Origami Owl®CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above.  If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited.  If you have received this email in error, please immediately contact the sender and delete the original message.

Good Morning [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and...

timely manner.  I have reviewed the complaint and was able to confirm your original order #[redacted] which listed [redacted], Inscriptions Large Silver Twist Living Locket Base.  I would like to apologize this was not provided in your order.  As the item is personalized, we are unable to assist with a replacement.  We have assisted with creating a refund order #30245397 to assist with refunding for the item.  Please allow 3-5 business days for this to reflect back to your card.  If you have yet to receive this charge, please advise so we may check the status of this refund. Again we apologize for any inconvenience.  Have a blessed day!Career & Guideline Support Team[redacted] Origami Owl®

Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and timely manner.  I have...

reviewed the complaint and I am requesting additional information.  If you could please contact me directly at [redacted] with a confirmation of your shipping address so we may assist you with a check refund for your remaining total.  If you wish to have two separate checks for each transactions, I will need confirmation of names and totals along with shipping information.  Once received, we will be able to proceed with a check refund.  We appreciate your assistance in resolving this concern.  Have a blessed day!Career & Guideline Support Team[redacted]Origami Owl®

Good Morning [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to assist you with addressing your concerns in an efficient and timely manner.  We are sorry to hear about your recent health struggles and you will continually be in...

our prayers.  It is important to understand that per our Polices and Procedures (P&Ps), Designers who do not achieve the minimum $199 PV requirement over a rolling 6 month period will have their accounts cancelled.  Notice of the requirement and upcoming cancellation of accounts are emailed at the end of each month.  In addition, all company notices can be found in the O2 Lounge in your back office.  Having said this, due to your extenuating circumstances and our mission to be a Force for Good, we will make a 1-time exception and reactive your account for three months.  You will maintain your previous Designer ID number, replicated site, and mentor.  If you had a downline, we are unable to reassign them.If you have any questions or concerns, please don't hesitate to contact me directly at [email protected].  We wish you the best on your upcoming adventure!

Good Morning [redacted]:

Thank you for the additional information.  Again I do apologize this refund was not issued correctly.  I have requested our Finance team to issue you a check refund for the remaining amount of $34.46.  This total excludes taxes and shipping costs....

 Please allow our Finance Team 7-10 days processing plus shipping time sent [redacted].

Thank you for your patience in resolving this matter.

Good Morning [redacted]:

Thank you for bringing this matter to our attention.  On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company.  I can assure you we are working diligently to improve all aspects of our business.

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I have reviewed the complaint and I am requesting additional clarification.  If you could please email me directly at [redacted] with your correspondence emails between you and our Designer.  I have reached out to Designer [redacted] to address this issue and follow up with you and myself within 48 hours.  If no action is taken from our Designer I will be able to assist you further.  

Thank you for your assistance and patience in resolving this matter.

Good Morning [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and...

timely manner.  I have reviewed the complaint and I am requesting additional information.  If you could please contact me directly at [redacted] as I am unable to locate your order in our system.  If you were charged for the items, can you please also provide me with a screen shot of the charge so I may assist you further.  Thank you for your assistance and attention in resolving this matter.Have a blessed day!Career & Guideline Support Team[redacted].Origami Owl®    CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above.  If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited.  If you have received this email in error, please immediately contact the sender and delete the original message.

Good Morning [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and...

timely manner.  I have reviewed the complaint and I am requesting additional information.  I was able to locate two potential accounts which correspond to the information provided to the Revdex.com.  I was able to verify order #[redacted] totaling $60.85 and order #[redacted] totaling $40.18.  If you could please contact me directly at [redacted] a confirmation of your order number so I may further assist with this concern.Thank you for your assistance and attention in resolving this matter.Have a blessed day!Career & Guideline Support Team[redacted].Origami Owl®CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above.  If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited.  If you have received this email in error, please immediately contact the sender and delete the original message.

Good Afternoon [redacted]:

Thank you for bringing this matter to our attention.  On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company.  I can assure you we are working diligently to improve all aspects of our business.

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I have reviewed the complaint for order #[redacted] with [redacted] tracking #[redacted] had a Delivery Exception issue and considered lost.  I have requested our Finance Department to assist with a refund in the amount of $81.40 to the card ending #[redacted].  Please allow 7-10 business days for the post to reflect back to your card.

If you have any further questions you may contact me directly at [redacted]  Thank you for your patience while resolving this matter.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Good Morning [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and...

timely manner.  I have reviewed the complaint and I am requesting additional information.  If you could please contact me directly at [redacted] with a brief description of each concern including order number and SKU # details so I may further look into these concerns.Thank you for your assistance and attention in resolving this concern.Have a blessed day!Career & Guideline Support Team[redacted].Origami Owl®    CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above.  If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited.  If you have received this email in error, please immediately contact the sender and delete the original message.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

As I had let Origami Owl know of the disputed charge, they could have done more to help me.  As of right now I am expecting a check from Ms. [redacted] in this matter, but have yet to receive it. When I contacted Origami Owl, they appeared to wash their hands of the whole matter and put it on me. However, I alerted them to the fact I didn't authorize the charge and still it did not matter. I did everything asked of me by Origami Owl, including contacting Ms. [redacted].  They acted as though it was nothing they did, but when I notified them of the bad charge, they could have also taken steps to help me but they did not.  As soon as I received the check from Ms. [redacted], I will consider the matter closed.  Origami Owl was ridiculous with their customer service.

Regards,[redacted]

Good Afternoon [redacted]:

Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an...

efficient and timely manner.  I have reviewed the complaint and I am requesting additional information.  If you could please email me directly at[redacted]@[redacted].[redacted] with your Order number and Independent Designer's name and ID so I may further look into this concern.

Thank you for your assistance and attention to this matter.  

Have a blessed day!

[redacted] [redacted]| Career & Guideline Support Coordinator

Origami Owl®

CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above.  If you are not the intended recipient, you

are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited.  If you have received this email in error, please immediately contact the sender and delete the original message.

While I have now received the correct item, I also requested a partial refund due to inconvenience and time this has cost me. The company has not once addressed that request. Per prior communication, I spent over one hour on the phone attempting to get this resolved. I then had to go out of my way to a [redacted] location to remedy their mistake.