Origami Owl

I am happy to inform you that after discussing the issues with our Returns Dept. we have decided that the proper resolution for complaint # [redacted], is to issue a pay voucher in the amount of $861.44.  Please find attached a breakdown of the inventory pricing. I have submitted the paper work for processing the pay voucher to our Finance Dept. with the following information: [redacted]

[redacted] Please allow 5 to 10 business days for request to be processed. Thank you,[redacted]

Good Morning [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and timely manner.  I...

have reviewed the complaint and I am requesting additional information.I was able to locate your original order #[redacted] and attached your order information in this response.  We have also confirmed your shipping address in this complaint and listed below.  If you could please review and contact me directly at [redacted] to confirm within the next 24 hours.  If no response is received we will continue with the placement of your order.  I have also assisted with refunding you for your additional items that were placed in error, refund order #[redacted] to the card used for your original order.  Please allow 3-5 business days for this to reflect back to your card.  If you do not see this reflected after this time, please advise so I may check the status.Thank you for your assistance and attention in resolving this matter. Have a blessed day!Name:  [redacted]Address:  [redacted]Career & Guideline Support Team[redacted].Origami Owl®CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above.  If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited.  If you have received this email in error, please immediately contact the sender and delete the original message.

Good Morning Mr. [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient...

and timely manner.  I have reviewed the complaint and I am requesting additional information.  I was able to locate order #[redacted] for Mrs. [redacted] which was placed on 08/01/14.  Our Designer Care department assisted with your return request via phone on 08/20/14 and an prepaid shipping label (RMA - [redacted] Tracking #[redacted]) was emailed to [redacted].  While reviewing the return order number I was able to find the label was not used, please see attached screen shots.  Origami Owl will only accept a return if an RMA is linked to the order number, please see attached screen shot of our Return Guidelines.  If you could please contact me directly at[redacted] with any additional tracking information used for your return, email correspondences, or any additional information you may have regarding this concern.Thank you for your assistance in resolving this matter.Career & Guideline Support Team

[redacted]Origami Owl®CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above.  If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited.  If you have received this email in error, please immediately contact the sender and delete the original message.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The response I received assured me that this matter was resolved. However, this matter has not been resolved at all. The lady who contacted me and left me her email address gave me the wrong email address. Not to mention I've contacted the company directly and have been getting the run around by them as well. Please see attached emails from yet another representative from the company who dismisses me.

When I spoke with someone from the company they mentioned that the jewelry was shipped but to the designer. The salesperson who presented at my party who has yet to reach out to me to resolve this issue. So now I have another issue. Her having the items that we purchased and will not deliver to me. 

Also attached is the emails from the designers mother claiming her daughter was hurt and reassuring me that she would handle this matter.

Please help!

Regards,

Good Afternoon [redacted]:

Per our previous correspondence as of 05/06/14 I had informed you your order #[redacted] was shipped out on 05/02/14 and was received yesterday.  From your response to my email stating one item was incorrect I have requested a prepaid shipping label sent to your email of [redacted].  Please allow 24-48 hours for a response.  Once received please return item and email me directly at [redacted].com so I may track your return.  Once received I will be able to request the replacement of your item.

Thank you for your assistance in resolving this matter.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

This matter has yet to be resolved, the company promised switch action, but they have had the returned items for 2 weeks and are refusing to issue a refund, please advise on what my next course of action should be.

Thank you,

Good Afternoon [redacted]:

Thank you for reaching out to our team and apologize for our delay in response.  We have received almost all additional information needed to assist with replacing your items.  While reviewing order #[redacted] we found the order was paid for by you but shipped to customer "[redacted]".  So we may fast track this process please confirm the shipping address and items below so we may place your order.

Items Requested:

1 - [redacted]

1 - [redacted]

1 - [redacted]

1 - [redacted]

Thank you for your assistance in resolving this matter.

[redacted]:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Good Afternoon [redacted]:

Thank you for bringing this issue to our attention.  On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company.  I can assure you we are working diligently to improve all aspects of our business.

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I have reviewed the complaint and requested a prepaid shipping label sent to [redacted] with [redacted] tracking number [redacted].  Please email me directly at [redacted] when the items have been shipped so I may track this information for you.  Once we have received and processed the return I will be able to request a check refund which may be shipped to the address of your choosing.

Please contact me directly with any further questions or concerns.  Thank you for your patience while I resolve this matter.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

 

I will wait to see if I get my merchandise before this matter is closed.  Thank You  I did reply to Origami and will wait to see if they follow through

Dear Revdex.com,
We have sent a 3rd RMA (Return Merchandise Authorization) prepaid shipping label from FedEx to [redacted] via the email address provided.  We have also shipped a 4th physical RMA prepaid shipping label via USPS to [redacted]'s address on Live Oak Loop in Buda, TX.  The tracking number for the USPS parcel is [redacted], and is expected to be delivered no later than Tuesday.  This should clear up any issues that [redacted] is having with her email account and remedy the matter at hand.
Thank you,Robert A[redacted]

Good Morning [redacted]

We have requested a prepaid shipping label be sent to your email hello_[redacted] within 24-48 hours.  Once received please print out information and email [email protected] once kit and order has been returned to sender so we may track your package.  Once kit and order has been returned we will be able to request a refund to card on file minus 10% restocking fee.

Good Morning [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and...

timely manner.  I have reviewed the complaint and I am requesting additional information.  If you could please contact me directly at [redacted] with your order number and confirmation of the double charge so I may further look into this concern.Thank you for your assistance in resolving this matter.  Have a blessed day!Career & Guideline Support Team[redacted].Origami Owl®CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is  confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above.  If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited.  If you have received this email in error, please immediately contact the sender and delete the original message.

Dear Revdex.com,
Please note that we have reached out to [redacted] regarding this matter and are awaiting her response.
Best,
Robert A[redacted]

Good Morning [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and...

timely manner.  I have reviewed the complaint and was able to locate order #[redacted].  Below I have listed the items in this order along with your shipping address.  If you could please contact me at [redacted] within 24 hours if an updated address or items are needed.  If we receive no additional clarification after this time, we will place your order and I will follow up with you via email with confirmation of updated order number.  Thank you for your assistance in resolving this matter.QTY - ITEM ID - Description 1 - BZ4012 - Large Rose Gold Twist Locket Heirloom Face 1 - CH1420 - Palm Tree Charm 1 - CH2001 - Breast Cancer Awareness Ribbon Charm 1 - CH4025 - Rose Gold Star Charm 1 - CH5024 - Rose Gold Double Angel Wings Charm 1 - LK4004 - Large Rose Gold Twist Living Locket BaseName:   [redacted] Address:  [redacted]Career & Guideline Support Team[redacted].Origami Owl®     CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above.  If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited.  If you have received this email in error, please immediately contact the sender and delete the original message.

Good Afternoon [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and...

timely manner.  I have reviewed the complaint and have assisted with the following.  I have been able to locate the orders in question #[redacted] and #[redacted].  Due to company system updates we have been experiences some technical difficulties and apologize for any inconveniences this may have caused.  I have been able to locate the shipping information and provided below for your convenience.  I have also assisted with refunding the shipping charges as a one time courtesy due to the issue.  I have provided a breakdown below.Again I truly apologize for any inconvenience this issue may have caused and thank you for your patience while we address this matter.Order #[redacted] - [redacted] #[redacted]Order #[redacted] - [redacted] #[redacted]Refund Order #[redacted] - Total $6.32 - Card ending #[redacted]Refund Order #[redacted] - Total $6.32 - Card ending #[redacted]We hope this clarifies your concerns.  Please don't hesitate to contact our team should you need any additional assistance. Have a blessed day!Career & Guideline Support Team[redacted].Origami Owl®CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above.  If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited.  If you have received this email in error, please immediately contact the sender and delete the original message.

Good Evening [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to assist you with addressing your concerns in an efficient and timely manner.  I have reviewed the complaint and I am requesting additional information.  If you...

could please contact me directly at [redacted].com with your order numbers, Designer name and ID who assist you with your order, and proof of payment either by cancelled check or bank statement so I may assist you further.Thank you for your assistance.  I look forward to resolving this matter.

Good Afternoon [redacted]:Thank you for bringing this matter to our attention.  On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company.  I can assure you we are working diligently to improve all aspects of our business.I have...

reviewed the complaint and found the exchange of the chain was not done through Origami Owl but by our Designer.  As the Designer is an Independent Designer we must let our Designer rectify an issue.  We have reached out to the Designer to address this concern.  We are unable to process a full refund for the order as your request is outside of our return policy time frame.Thank you for your patience while resolving this matter.

Good Afternoon [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to assist you with addressing your concerns in an efficient and timely manner.  I have reviewed the complaint for original order #[redacted] and found our Returns...

Department recreated the order for a refund, order #[redacted].  While reviewing the recreated order I was able to locate the refund was processed to the Designer.  We do apologize for the confusion.  I have requested a check refund in the amount of $170.32.  Please allow 7-10 business days for processing plus shipping time sent[redacted].  If you have any questions or concerns regarding this matter please contact me directly at [redacted]@[redacted].[redacted].We look forward to resolving this matter.

Dear Revdex.com,
I have reached out to [redacted] regarding her complaint about Order # [redacted].  My conclusion is that a full refund for this order has already taken place, but will need additional time to reflect in her account.  Please note that Origami Owl associates assisted [redacted] with...

her requests the best they could, including informing her that if Origami Owl was unable to cancel the order or retrieve the package, that she would need to dispute the charge with her bank as being fraudulent.In regards to fraudulent activity, Origami Owl is very aware that there has been a rise in fraudulent messages and has informed its Designers to be cautious of this fraudulent activity.  Messages to Leadership and Top Influencing members were warned that phishing scams were arising with the holiday season on 12/17/2015.  On 1/8/2016 a letter was posted in News from The Nest via Origami Owl's back office that was, and is still, available to all O2 Designers regarding the matter with information on how to safeguard yourself from these fraudulent acts.
Because we take these types of phishing messages very seriously, we make sure to make our Designers aware of these types of situations as soon as they occur so Designers know what to look out for.  We can certainly understand [redacted]'s frustration and apologize for her experience.  As stated above, please allow additional time for the refunded amount of $240.02 to reflect in the account.
Best Regards,Robert A[redacted]