Origami Owl

Dear Revdex.com,
After corresponding with [redacted] about the matter, we were able to assist her with the return and have a replacement/exchange ordered.  The new order will likely be shipped out today.
Thank you,Robert A[redacted]Origami Owl, LLC

Good Afternoon [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and...

timely manner.  I have reviewed the complaint and confirmed our Designer Care associate, [redacted] has contacted you regarding this matter, please see attached email.  Mr. [redacted] is a great asset to the company and is diligently attempting to resolve this concern.  I have been cc'd in his responses to ensure accuracy and resolution to your concern.  Please feel free to contact me directly at [redacted] should you have any additional questions.  Thank you for your assistance and patience while we address this matter.Have a blessed day!Career & Guideline Support Team[redacted].Origami Owl®Phone ###-###-#### | Fax ###-###-####E-mail [redacted]Website [redacted]CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above.  If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited.  If you have received this email in error, please immediately contact the sender and delete the original message.

Good Afternoon [redacted],

 

Your complaint logged with the Revdex.com pertaining to the order issues from a party you had on April 25th was forwarded to my attention for review. I have searched our records to see if I could locate the Designer associated with your party or any calls made to...

the Company, but have been unable to find anything yet. I would like to assure you that we will continue to research this issue so we can review and address the circumstances surrounding the timeframe it took to rectify this.

 

Having said this, I forwarded your email to our Designer Care management team and was advised that they have left you a voicemail and have already submitted the request to send out the items detailed in the list included in your correspondence.

 

Please let me know if you have any questions or require further assistance.

 

Thank you,

 

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Good Morning [redacted]:Thank you for bringing this matter to our attention.  On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company.  I can assure you we are working diligently to improve all aspects of our business.  I...

have reviewed the complaint regarding your party and the Designer in question has spread her wings and is no longer with the company.  I have requested our Compliance Liaison Sobeida to assist you with placing your order.  I will follow up with you tomorrow with updated order and tracking information.Please email me directly at [redacted]@[redacted].com with any further questions. Thank you for your assistance and patience while I address this concern.

Good Afternoon [redacted]:

Thank you for bringing this matter to our attention.  On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company.  I can assure you we are working diligently to improve all aspects of our business. 

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I have reviewed the complaint and requested a prepaid shipping label sent to your email [redacted]@[redacted].net.  Please email me directly at [redacted]@[redacted].com once the item has been shipped.  Once received I will be able to request for a replacement order.  

Thank you for your assistance and patience while resolving this matter.

Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and timely manner.  I have...

reviewed the complaint and was able to locate the original call confirmed our reps advisement regarding Ms. [redacted]'s retiring items. Per our Policies and Procedures, all returns must be within 1 year from the date of purchase for a refund and be considered in resalable condition. A product is "resalable" if (i) the item(s) are unopened and unused; (ii) the packaging and labeling are current and have not been altered or damaged; (iii) the item(s) and its packaging are in condition such that it is commercially reasonable to sell the item(s) at full price; and (iv) the item(s) at the time of purchase were not identified as non-returnable, discontinued or seasonal product(s) or subsequently are not discontinued at the time of return. Normal process for return of inventory tend to take at least 4-6 weeks. During times of higher volume of returns we have experienced longer delays and can assume your return fell into this category.As our staff member advised incorrectly Origami Owl held onto the items, we will be assisting Ms. [redacted] with a refund for any items that went into retirement between the months of January to April.  I have reached out to our Returns Team to assist with re-itemizing the list and providing a summary for a refund to our Finance Team.Please contact me directly at [redacted] should you have any questions regarding this concern.  Thank you for your assistance and attention in resolving this matter.Have a blessed day!Career & Guideline Support Team[redacted]Origami Owl®

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was told by Origima Owl that the box that was sent out 12# when it initially shipped and 12# when it was returned by myself back to Origima Owl. I asked for the tracking number for when it shipped initially and when I sent it back to you, not the tracking number for you returning the box back to me. I also want to inform you that I have received the box back from you. It is incomplete with several items missing out of the box. It is a lot of charms and pieces to the necklaces missing as well. The glasses bowls are completely destroyed as well. Leaving me with even less than when I initially made my  initial purchase with you. The box that I initially received was 1 box with the complete product inside and that box was placed inside of another box for security. When I sent the box back to Origima Owl, I sent it back packaged the same way. Upon it's final return to me, I received the box back but it was a shipping sticker on top of the jewelry box and the jewelry box wasn't placed inside of another box for protection for the items. I think that this must be the way it was when it made it to you and if this is the case then I should have had the opportunity to file a claim with [redacted], but now I cannot because you guys do not have the original box nor do you have pictures. I was told that a dispute would be done, but no it was never done. It is not fair to me to have to take a huge loss or even a more huge loss sending back the items only to receive less back. It is fraud and unfair. I would like to get a complete refund please. I cannot even piece anything together to sell bacuse it is all missing parts. Please give me back my money.Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
After I contacted the business through their website under "contact us" I also sent a letter via USmail on Dec 27, 2014. In the letter and e-mail through their website as well as on the phone, I specifically said I wanted to return 2 items for refund. The first item was the locket face # [redacted] ($14.00) AND the chain #[redacted] ($15.00). It took me 6 weeks to finally reach someone on the phone and was told I "was past the 30 day return policy" However, I TRIED to contact them through their website on Dec 26 and via letter on Dec 27, which was 10 days AFTER my daughter received the order.  When I DID finally talk to someone, I was told we could have a credit for merchandise, and that my daughter would receive an e-mail with the information, and if they wanted the items returned. What she got was a credit for the locket face ONLY plus tax and NOT the chain. You can only reach anyone at the company Mon-Fri 9am-5pm and NOT on holidays, there is NO voicemail associated with the phone number to leave a message, when I did get through, I thought I reached the wrong number because ALL the prompts were for employees and sales reps until the end of the message. As I mentioned, I tried for 6 weeks to get an actual person to talk to. I will gladly forward a copy of my original letter dated Dec 27 or fax it to the proper person. I want the FULL credit of $29.00 plus tax and shipping to return the items mentioned above.

Regards,

Good Morning [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to assist you with addressing your concerns in an efficient and timely manner.  I have reviewed the complaint and I am requesting additional information.  I have...

been able to confirm order #[redacted] items have not been returned back to Origami Owl for exchange or refund.  If you could please contact me directly at [redacted]@OrigamiOwl.com with the return tracking number or receipt of return sent to our Designer so I may reach out for additional guidance.Thank you for your assistance and patience while I address this concern.

Good Afternoon [redacted]:

Please review the email below sent 02/28/14.

Good Afternoon [redacted]:

Thank you for your patience while I further looked into your concerns with the appropriate departments.  Please advise on the attached screen shot I received from our Finance Department breaking down your transactions.  In the shot there are the three original transaction and the two refunds with one refund split into two charges.  I have been informed by our Finance Department if you have not received the remaining charge we would need a screen shot of your bank statement showing only the partial refund as it shows in our system both charges were processed.  As for the new charge that was on your account I have verified with our Finance Team the transaction was a charge back from your bank who is refunding you due to the charge being disputed.  This is not a charge from Origami Owl.

Again I do apologize for any confusion this may have caused.  Please let me know if there is any additional information you  may need.

Thank you for your assistance in resolving this matter.

Good Morning [redacted]:

Per our previous emails, I confirmed on 12/12/13 we requested a new order be placed for your incorrect item.  Order #4390756 with [redacted] tracking #[redacted] was delivered 12/13/13 at 3:29PM.

Please contact me directly at [redacted].com if you have any further questions regarding this order.

Thank you for your assistance in resolving this matter.

I will give the business until the 25th of February to process my refund which is the 7th business day from when I received this e-mail in my personal account. (2-13)
If I do not receive credit by then then I will consider this complaint UNRESOLVED.

Good Afternoon [redacted]:Thank you for bringing this matter to our attention.  On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company.  I can assure you we are working diligently to improve all aspects of our business.I have...

reviewed the complaint for order #[redacted] and confirmed we have issued a refund as of 12/23/13 to the [redacted] ending in #[redacted] totaling $119.43.  Please allow 7-10 days for this to reflect back to your card on file.You may contact me directly at[redacted]@[redacted].com if you do not see this reflect back to your card.Thank you for your assistance and patience while resolving this matter.

Dear Revdex.com,
I reached out to Ms. [redacted] on 12/29/2015 explaining the process and asked her to check her Junk Mail for the Return Merchandise Authorization.  I have yet to receive a response.  However, I did notice that tracking shows the returned merchandise is on its way. ...

I've informed our Returns Dept. to keep an eye for it.  Our Return processing time at the moment is under 24 hours, so the refund will be processed as soon as it arrives here.  Should there be any further questions, please contact me.  Thank you.Sincerely,Robert A[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and timely manner.  I have...

reviewed the complaint and I am requesting additional information.  If you could please contact me directly at [redacted] with screen shots, images, or copy of the bank transactions in question so I may further look into this concern.Thank you for your assistance in resolving this concern.  Have a blessed day!Career & Guideline Support Team[redacted]Origami Owl®

Good Morning [redacted]:Thank you for your response.  I have reviewed the information provided and I am requesting additional information.  If you could please contact me directly at [redacted] with a copy of the original email and or letter sent to Origami Owl on the 27th of December.  Once received we will be able to proceed further with this concern.Have a blessed day!Career & Guideline Support Team[redacted]Origami Owl®

Good Afternoon [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and...

timely manner.  I have reviewed the complaint and request for you to please contact me directly at [redacted]@[redacted].[redacted] with your Gift Card Codes, SKU # of items, and Description of items you wish for replacement.  Once received we will be able to assist with the placement of your order.We appreciate your assistance and attention with this concern.  Have a blessed day!Career & Guideline Support Team[redacted].Origami Owl®CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above.  If you are not the intended recipient, youare hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited.  If you have received this email in error, please immediately contact the sender and delete the original message.

Good Afternoon [redacted]:

Thank you for bringing this matter to our attention.  I would like to sincerely empathize for the experience you are currently dealing with.  I would like to assist you with this complaint in a timely and efficient matter.  I have reviewed the case and...

found party [redacted] attached to your name.  While reviewing the parties orders I was able to see [redacted] and [redacted] paid for the parties order.  I have reached out to our Designer for additional clarification.  Please allow us 72 hours for a response on how to proceed.  I will follow up with you via email at [redacted] by Monday 07/28/14 with additional information.  

Thank you for your patience while I address this concern.

Compliance Department

Origami Owl®