Origami Owl

Good Morning Ms. [redacted]:We have received your second request and thank you for your bringing this concern to our attention.  In our previous response we requested additional information, as we received no response we were unable to proceed with this concern.  If you could please contact me directly at [redacted] with your Designer's name and ID number along with any additional information you may have.  I did view on the complaint you stated you paid cash, as we would be unable to verify a transaction processed, please provide me with any texts, emails, [redacted] messages, etc to support this concern.Thank you for your assistance and patience while resolving this concern.Career & Guideline Support Team[redacted]Origami Owl®

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.The business has issued me a refund.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear [redacted],Thank you for bringing this to our attention.  On behalf of Origami Owl, I would like to sincerely apologize for your recent experience with the company.  At this time I would like to assist with resolving this issue in an efficient and timely matter.I have...

reviewed your complaint and will immediately notify Origami Owl's Designer Care representatives to have them ship you out (1) [redacted] - December Crystal Birthstone by Swarovski® - Blue Zircon.Should you have any further questions, please contact me at [email protected],[redacted]|  Compliance Coordinator Origami Owl® Legal Department[redacted], [redacted]CONFIDENTIALITYNOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, LLC, and intended only for the use of the addresses named above.  If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited.  If you have received this email in error, please immediately contact the sender and delete the original message.

Good Morning [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and...

timely manner.  I have reviewed the complaint and I am requesting additional information.  If you could please contact me directly at [redacted] with your order number and name and ID number of the Designer who assisted you with your order.  Once received I will be able to further look into this concern.Thank you for your assistance in resolving this concern.Career & Guideline Support Team[redacted].Origami Owl®CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above.  If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited.  If you have received this email in error, please immediately contact the sender and delete the original message.

Good [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and...

timely manner.  I have reviewed the complaint and I am requesting additional information.  I was able to locate your order # [redacted] and confirmed your inscription item.  Can you please contact me directly at [redacted] with a list including SKU # and description of the remaining items you are requesting to return so I may assist you further.  Once received I will be able to further look into this concern.Thank you for your assistance and attention in resolving this matter.  Have a blessed day!Career & Guideline Support Team[redacted].Origami Owl®Phone ###-###-#### | Fax ###-###-####     CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above.  If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited.  If you have received this email in error, please immediately contact the sender and delete the original message.

Good Morning [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and timely manner.  I...

have reviewed the complaint and I have reached out to our Designer Care's Liaison so they may assist you with another RMA Label.  Please note, this will be an auto generated email sent from [redacted] to your email address [redacted]@[redacted].[redacted].  Once received please reach out to me directly at [redacted]@[redacted].[redacted] so I may assist you further.We appreciate your assistance and attention to this matter.  Have a blessed day!

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I attempted to contact the company at least 10 times prior to the 30 day time limit, with no avail! The company Internet site is misleading and does not give appropriate instruction to a new customer as to cost or what is needed to make the jewelry complete. I propose that the company accept my return and refund my money!

Regards,

Good Afternoon [redacted]:

 

Thank you for the additional information.  Please confirm the items below for your Hostess Exclusive.  Once confirmed I will be able to forward the information over to our Compliance Liaison to place your order and I will follow up with your with order information. 

 

Thank you for your assistance and patience while I resolve this matter.

 

[redacted].  ###-###-####.

               [redacted]

 

               QTY – SKU #

1 – CN5023

1 – LK1001

1 – DG4022

1 – DG4023

1 – CES109

1 – TAG114

1 – TAG130

1 – CH6022

1 – DG2006

1 – CN5005

 

[redacted]| Compliance Coordinator

 

Origami Owl®

Phone ###-###-#### | Fax ###-###-####

E-mail [redacted]

Website [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Good Morning [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and...

timely manner.  I have reviewed the complaint and I am requesting additional information.  If you could please contact me directly at [redacted] with your order number so I may further look into this concern.Thank you for your assistance and attention in resolving this matter.  Career & Guideline Support Team[redacted]Origami Owl®

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I do not require a refund on the locket. Without the necklace, I have $60 worth of charms that would be useless. I just want a replacement locket. If they are willing to refund, they should be willing to replace. Regards,[redacted]

Good Morning [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and...

timely manner.  I have reviewed the complaint and I am requesting additional information.  I attempted to locate your Independent Designer ID using your name, email and city and state but was unsuccessful.  f you could please contact me directly at [redacted] with your Independent Designer ID number so I may further look into this concern.  Thank you for your assistance and attention in resolving this concern.Have a blessed day!Career & Guideline Support Team[redacted].Origami Owl®CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above.  If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited.  If you have received this email in error, please immediately contact the sender and delete the original message.

Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and timely manner.  I have...

reviewed the complaint and I am requesting additional information.  If you could please contact me directly at [redacted] with your confirmed shipping address we will be able to proceed process a check refund for this concern.Thank you for your assistance in resolving this concern.

Good Afternoon [redacted],

Your complaint pertaining to a defective bracelet was sent to my attention for review. First and foremost, we are sorry to read about the issues you had with your bracelet, especially as it appears that there was some damage noticed within the first month of...

wearing the bracelet. As I am sure you can appreciate, all companies have a detailed return policy which covers not only refunds, but replacements for defective product.  Origami Owl's policy is 90-days for defective jewelry and if you would have called us with the issue associated with the discoloration of the pearl and birthstone chip, we would have been able to replace them for you. Of course, this does not cover the clasp which broke a couple of months later.

This being said, I have asked our Designer Care management team to have someone contact you for further information so we can see if we can assist you.

Please don't hesitate to reach out to me should you have any questions, or require further assistance.

Thank you,

If I don't hear anything from origami owl by next week, I will let you know that they are continuing to drag this out.

Thanks,

Good Morning [redacted]:Thank you for bringing this matter to our attention.  On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company.  I can assure you we are working diligently to improve all aspects of our business.I have...

reviewed the complaint and I am requesting additional information.  I located order #[redacted] from the invoice number you provided and the items ordered do not match the items you listed in your complaint.  I also attempted to locate your order information by the date the items were ordered and found no orders were placed on July 18, 2013 for the Designer.  If you could please contact me directly at [redacted]@[redacted].com with any additional information you may have so I may further look into your concerns.

This is a follow up from complaint number [redacted] . I agreed to close the complain because I was told as soon as my merchandise was received a credit would be processed and I would receive in in 7-10 business days. The merchandise was received on the 17th of January. I have contacted the company and was promised two calls back from supervisors and have received none.
I would like my credit card refunded for the full price of my items.

Good Morning [redacted]:

Thank you for bringing this matter to our attention.  On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company.  I can assure you we are working diligently to improve all aspects of our business.

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I have reviewed the complaint and found party #[redacted] held in mid- June had total sales of $494.00.  This would entitle you for $74.10 worth of free product, 1 50% off item and 25% off your Hostess Exclusive.  I have reached out to our Designer [redacted] to confirm your order information.  If you could also please email me directly at [redacted] with your order information along with proof of payment for your 50% off item and 25% off your Hostess Exclusive if purchased.

Thank you for your assistance and patience while resolving this matter.

Good Morning [redacted]:

Thank you for bringing this matter to our attention.  On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company.  I can assure you we are working diligently to improve all aspects of our business. 

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I have reviewed the complaint for order #[redacted] and found the order was delivered on December 9, 2013 at 10:25AM.  Please see attached screen shots of order information. 

[redacted]racking #[redacted]