Origami Owl

Good Afternoon [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to assist you with addressing your concerns in an efficient and timely manner.  I have reviewed the complaint and found our Designer [redacted] reached out to you on Tuesday...

04/29/14 requesting additional information from you on how to proceed.  Please see attached email.  If you could please contact me directly at [redacted]@[redacted].[redacted] with your order number and any additional information I may be unaware of so I may assist you further. Thank you for your assistance.  We look forward to resolving this matter.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Fed ex label has been received. The return shipping process has been long but it is due to arrive to them on January 8th end of business day. I will await my refund once the package arrives. Hopefully it does happen within 24 hours as I was originally told over a month for the refund process. I will be following up with the agent as soon as I see the package delivery confirmation as I sent it out quickly once label was received.

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Good Afternoon [redacted],

Your Revdex.com complaint pertaining to the non-receipt of jewelry by the Independent Designer you purchased it from. I have reviewed our records which indicate that after several attempts, we were able to reach [redacted] who emailed us the tracking number for the order...

which was confirmed as received on June 25th.

Tracking number [redacted]

The notes do not reflect the reason for the delay between the time the order was placed and received by [redacted] to your receipt of the jewelry, but we are happy that the issue was resolved.  If you have any questions, or require further assistance, please don't hesitate to contact me.

Thank you,

Good Morning [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  Our company has experienced a update to our system which has created a...

few system limitations during the transition.  I would like to assist you with this matter in an efficient and timely manner.  I have reviewed the complaint and I was able to locate your original order #[redacted] tracking #[redacted] which is set to arrive tomorrow 3/11/15 before 5PM.  Please advise if you have any further issues with your order.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Although I have now received the items that I was offered, I would still like to have answers to the questions I submitted with my original complaint.  In addition, I am wondering why I would ever do business with this company again since it took filing a complaint to convince them to honor their offer. 

Regards,

Good Afternoon [redacted],

Your Revdex.com complaint pertaining to the non-receipt of jewelry by the Independent Designer you purchased it from. I have reviewed our records which indicate that after several attempts, we were able to reach [redacted] who emailed us the tracking number for the order...

which was confirmed as received on June 25th.

Tracking number [redacted]

The notes do not reflect the reason for the delay between the time the order was placed and received by [redacted] to your receipt of the jewelry, but we are happy that the issue was resolved.  If you have any questions, or require further assistance, please don't hesitate to contact me.

Thank you,

I just wanted to follow up with you today regarding Revdex.com Complaint #[redacted] for [redacted].  I have been advised the ticket transfer has been processed by the appropriate department.  I have also been informed this was not addressed due Origami Owl being unable to locate any information as the Designer [redacted] inputting her last name incorrectly into the system.  Her last name is spelled “[redacted]” and it was entered into our system as “[redacted]”.

 

Please let me know if you need any further information so we may consider this issue as resolved.

 

Thank you for your assistance.

 

[redacted]| Compliance Coordinator

Good Afternoon [redacted]:

Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to assist you with addressing your concerns in an efficient and timely manner.  I have reviewed the complaint and found our Designer Care team requested and sent a...

prepaid shipping label to [redacted] on 05/02/14 with [redacted] tracking #[redacted].  You may send both orders with this label.  Upon viewing the status of this tracking number we found it is still in the initiated state, please see attached screen shot.  Please attach the label to your package and return to Origami Owl so we may assist you with your refund.  If you are still having issues with viewing this label please advise so I may request another be sent to you.  Once your items have been returned to sender please contact me directly at [redacted] so I may track your package.  Once received our Returns Department will process and issue you your refund.  Please allow 7-10 days for processing time.  Once processed please allow 3-5 business days for the post to reflect back to your card.  I will follow up with you in 2 business days with any updates I receive.  

We look forward to assisting you in resolving this matter.

Good Morning [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and...

timely manner.  I have reviewed the complaint and confirmed due to the item being a personalized item we have assisted with refunding you for item #[redacted] and the shipping charge totaling $14.08 to the card used.  Please allow 3-5 business days for this posting to reflect back to the card used.  If you could please visit our website at [redacted] to replace your personalized item.Thank you for your assistance in resolving this concern.  Have a blessed day!Career & Guideline Support Team[redacted].Origami Owl®Phone ###-###-#### | Fax ###-###-####CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above.  If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited.  If you have received this email in error, please immediately contact the sender and delete the original message.

Good Morning [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and...

timely manner.  I have reviewed the complaint and I am requesting additional information.  We were unable to locate a Designer with the name of "[redacted].  Can you please contact me directly at [redacted] with your order information and Designer's ID so I may further look into this concern?Thank you for your assistance and patience while we address this matter.

Good Afternoon Jeannie,

I am sorry that you did not initially receive the assistance you requested from our Designer Care team. We have reviewed the file and I understand that one of our senior Designer Care managers spoke with you this afternoon. I am very happy that we were able to...

rectify this issue and that we will be replacing the jewelry for you.

As I am sure you can appreciate, the Designer Care representative who answered the call was following the policy as were you in trying to reach the Independent Designer who placed your orders. This being said, we understand that there are mitigating circumstances that require special review and treatment and we will be working with our teams to ensure that they know when to pass requests up the chain.

Please don't hesitate to reach out to me should you have any questions or require further assistance!

Thank you,

Michal Avniel

?

Good Morning [redacted]:

Thank you for bringing this matter to our attention.  On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company.  I can assure you we are working diligently to improve all aspects of our business.

/>

I have reviewed the complaint for order #[redacted] and requested a prepaid shipping label sent to our email [redacted].  Please allow 24-48 hours to received this request.   Once received please email directly at [redacted] so I may track your return.   Once received I will be able to request to place a new order for your replacement and follow up with you via email with updated order information.

Please contact me directly if you have any further questions or concerns.  Thank you for your assistance and patience while resolving this matter.

Good Afternoon [redacted],On behalf of Origami Owl, we want to sincerely apologize that your refund has not been processed yet. We do show that your order was returned to our warehouse on 1/17/2014 and unfortunately this process was delayed. Normally returns take 7-10 business days to be processed so we apologize that this has not been done yet. We are happy to advise you that your return order has been created and your refund will be processed within 48 hours. Please keep in mind that from the time we issue the refund, it could take an additional 3-5 business days to be reflected in your account. If you do not show this refund within the next 5-7 business days (total) please contact me directly at tiffany[redacted]@[redacted].com for further assistance.Again, we sincerely apologize for the delay in processing your refund but we want to assure you that we will resolve this issue.Please let us know if you need any further assistance.Thank you for your patience in this matter.Best Regards,[redacted]

Good Morning [redacted]:

Thank you for bringing this to our attention.  On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company.  I can assure you we are working diligently to improve all aspects of our business. 

/>

I have reviewed the complaint and requested a prepaid shipping label (Tracking #:[redacted]) sent to [redacted].  Please advise if you did not receive this label.  Please email me directly at [redacted] when you have placed the items back in the mail so I may track your return.  Once we have received and processed the return I will be able to request a check refund to be shipped to the address of your choice.

Please contact me directly with any further questions or concerns.  Thank you for your assistance resolving this matter.

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]I will wait until I have the item to let you know of my response.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear Revdex.com,
Please note that we have reached out to [redacted] regarding this matter and are awaiting her response.
Best,
Robert A[redacted]

Good Morning [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and timely manner.  I...

have reviewed the complaint and I have assisted with providing you with a return shipping label sent to your email [redacted] to assist with the return of your order #[redacted].  If you could please contact me directly at [redacted] once you have shipped your return so I may track your order and assist you further.Thank you for your assistance and attention in resolving this matter.Have  blessed day!Career & Guideline Support Team[redacted].Origami Owl®Phone ###-###-#### | Fax ###-###-####E-mail [redacted]Website [redacted]CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above.  If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited.  If you have received this email in error, please immediately contact the sender and delete the original message.

Good Morning [redacted]:Thank you for your additional information.  I have reached out to our Designer to request additional information regarding this concern.  if you could please contact me directly at [redacted] with confirmation if you would like your order or a refund so I may assist you further in resolving this concern.Thank you for your assistance and attention in resolving this concern.Have a blessed day!Career & Guideline Support Team[redacted]Origami Owl®

Good Afternoon [redacted],

 

I wanted to reach out to you on the Revdex.com complaint you lodged pertaining to the unfortunate experience you had with the purchase and replacement of the bracelet you purchased. I forwarded the document to our Designer Care management team and was thrilled...

to hear that they not only called you, but also requested that a payment voucher be issued today. We have been working hard to ensure that the process for refund and replacement approval is streamlined and results in an efficacious resolution.

 

If you have any questions or require further assistance, please don’t hesitate to contact us.

 

Thank you,