Origami Owl

Good Morning [redacted]:

Thank you for bringing this matter to our attention.  On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company.  I can assure you we are working diligently to improve all aspects of our business.

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I have reviewed the complaint and reached out to our Designer [redacted] to confirm the resolution of this issue.  I have request [redacted] reach out to you and myself in the next 48 hours.  As the items were not returned to Origami Owl we do not have a way to track your return.  Can you please contact me directly at [redacted]@OrigamiOwl.com with a return tracking number to our Designer or receipt of shipment?  Please also provide any additional information I may be unaware of.

Thank you for your assistance in resolving this matter.

I received my refund check today in the mail and plan to cash it tomorrow.  Thank you for your assistance.

Good Morning [redacted]:

Thank you for bringing this matter to our attention.  On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company.  I can assure you we are working diligently to improve all aspects of our business.

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I have reviewed the complaint and I am requested additional clarification.  If you could please email directly at [redacted] with your Party ID and order information so I may confirm your Hostess Rewards.  Please also confirm the SKU # of the item you are requesting. 

Thank you for your assistance while resolving this matter.

Good Afternoon [redacted]:

Thank you for bringing this it our attention.  On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company.  I can assure you we are working diligently to improve all aspects of our business. 

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I have reviewed the complaint and requested a prepaid shipping label sent to [redacted].com which you should receive within 24-48 hours.  Please contact me directly at [redacted].com once the items have been sent so I may track your return.  Please also advise on the quantity, description, and SKU # of the items you received in error along with the quantity, description, and SKU # of the items you were supposed to received.

Thank you for your assistance while resolving this matter.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed [redacted] complaint and after checking her account history I have found that the missing item has already been reshipped out to her with order # [redacted].  According to the order’s tracking number [redacted], the items is set to be received today.  If there...

is anything else you would like to do pertaining to this complaint, please let me know.

Good Morning [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and...

timely manner.  I have reviewed the complaint and was able to locate your [redacted] Return Tracking # for your kit [redacted] which confirms the package was delivered to Houston, TX on 3/26/15 at 10:53am.  As our Returns Department advised the package was missing items from the kit and was returned back to you as partial kits are considered as non-refundable items.  As we did not receive the missing items from your kit, we will be unable to return the items back to you.  Please advise on how you wish for us to proceed with this concern. Thank you for your assistance and patience while we address this matter.Have a blessed day![redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.No refund has been received as of today 4/6/2015 it has been since Feb trying to resolve this and still they can not honor what they say they will do, I just want my refund and to be done dealing this mess.Regards,[redacted]

Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  Due to a company wide system update we have experienced a few unforeseen system limitation.  I have reviewed...

the information provided and confirmed the following information. Designer received promotion for the Into the Vault as O2 is retiring a few product lines.Designers were advised for every $1.00 spent they will receive a 1 Personal Volume (PV).Offer was also provided to customers to place an order for items that were going to retire.  Customers did not receive same discounted pricing.  Same PV remained on discounted orders.    Ms. ** placed Retail Order #[redacted] This is where the issue lies.  As Ms. ** placed a retail order via her online replicated website and not an internal Designer order,  she did not receive the discounted pricing for the order but received the lowered PV for the items that are retiring.        Designer ordered 18 Into the Vault Items totaling 78 PV       QTY - ITEM # - RETAIL COST - Designer COST - PV TOTAL - 1 – CH1622 – $5.00 - $1.00 – 1PV     - 1 – CH6009 – $5.00 - $1.00 – 1 PV    - 2 – CH6001 – $5.00 - $1.00 – 1PV    - 2 – CH9011 – $5.00 - $1.00 – 1 PV - 1 – PS3010 – $9.00 - $2.00 – 2 PV     - 3 – PS3007 – $9.00 - $2.00 – 2PV       - 2 – LK1006 – $20.00 - $8.00 – 8 PV - 6 – LK1007 - $24.00 - $8.00 – 8PV Total:  78 PV8 remaining items were items currently listed in catalog and Designer paid full retail pricing. Normal PV was provided for these remaining items.     - Total PV of 132.50 is correctWe understand your frustration as an Independent Designer dealing with the changes to our system and again apologize for our lengthy hold time while we address these matters with our Designers.  We appreciate all feedback from our Independent Designers but request our Designers to keep in mind of our companies mission, to be a force for good; to love, inspire & motivate people of all ages to reach their dreams & empower them to make a difference in the lives of others.  We also expect our Designers to uphold the highest standards of business ethics while affiliated with Origami Owl.  We request our Designers to adhere to our guidelines regarding code of ethics located in your Independent Designer Policies and Procedures.  We have provided you with this particular section below for your convenience.  I will not disrespect any corporate officers or employees of Origami Owl at any time. This includes, but is not limited to, shipping personnel, receiving personnel and/or customer service personnel. (If you are found to be disrespectful to any of the above mentioned, a warning  will be issued.  If two or more warnings are issued, your Independent Designer status will be suspended until further notice.We hope this clarifies your concern.

Good Afternoon [redacted]:

Thank you for bringing this concern to our attention.  I do apologize the email received in our original response was incorrect.  I attempted to open the attached files but was unable to, please see attached screen shot image.  If you could please contact me directly at [redacted] with the email strings correspondence between yourself and [redacted]'s mother, any [redacted] postings, text messages, list of items requested and proof of payment.  

Thank you again for your assistance and patience while we further look into this matter.

Career & Guideline Support Team

Origami Owl®

Phone [redacted] | Fax [redacted]

E-mail [redacted]

Website [redacted]

CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above.  If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited.  If you have received this email in error, please immediately contact the sender and delete the original message.

Good Afternoon [redacted]:

Please review the email below we sent to [redacted].com sent 01/29/14.

Good Afternoon [redacted]:

I have reviewed the account information and found our Returns Department has just notated the Designers profile today and issued a refund for orders #[redacted] and #[redacted].  I have been informed to please allow 3-5 business days for the post to reflect back to your card.  Please let me know if you do not see these charges reflected after the requested time frame.

Thank you for your assistance and patience while resolving this matter.

Good Morning [redacted]:Thank you for bringing this matter to our attention.  On behalf of Origami Owl I would like to sincerely apologize for the recent experience with our company.  I can assure you we are working diligently to improve all aspects of our business.I have...

reviewed the complaint and found order #[redacted] was ordered on 05/24/13.  Upon receiving your purchase you received detailed description of our 90 day return policy.  Due to your purchase being outside of our return time frame we will not be able to replace the item.  As advised by our Customer Care team we can adjust your shipping charges if you would like to purchase a replacement item.  Please advise on how you wish to proceed.

Good Afternoon [redacted]:Thank you for bringing this matter to our attention.  On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company.  I can assure you we are working diligently to improve all aspects of our business. I...

have reviewed the complaint and found we place a reshipment order #[redacted] ([redacted] Tracking #:[redacted]) today, 01/16/14.  Please allow 48 hours to see updated tracking information on the [redacted] website.  You may contact me directly at [redacted] if there is any further issues with your item.Thank you for your assistance and patience while resolving this concern.

Good Morning [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and...

timely manner.  I have reviewed the complaint and I am requesting additional information.  We have reviewed your Independent Designer account #[redacted] and confirmed there are currently no holds or restrictions listed on your ID. To ensure login, we have reset your password to your Independent Designer ID.  Upon initial login, please reset your password.  If you are still having issues with your login, please provide screen shots or a video of the issue to [redacted] so we may further look into this IT matter.Thank you for your assistancen and attention in resolving this concern.Have a blessed day!Career & Guideline Support Team[redacted].Origami Owl®

Good Morning [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and...

timely manner.  I have reviewed the complaint and I was able to locate your original order number #[redacted] and confirmed item [redacted] should have been listed in the order.  I have assisted with completing a replacement order to resolve your missing item, order #[redacted].  Please allow our warehouse at least 2 business days for processing, plus shipping time.  Please contact me directly at[redacted] should you have any further issues with your order.Thank you for your assistance and patience while we further look into this concern.Have a blessed day!Career & Guideline Support Team[redacted] *.Origami Owl®     CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above.  If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited.  If you have received this email in error, please immediately contact the sender and delete the original message.

Good Afternoon [redacted]:

Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an...

efficient and timely manner.  Per our Policies and Procedures, please see attached image, we are only able to process a refund to the card used on file.  We would be more than happy to assist with a return shipping label to return your items and assist with refunding the card on file used.  We can also assist with the mediation of this transaction and reach out to the customer to inform her of your request for a refund and our refund policies.  You can also contact me directly at [redacted]. 

Please let me know how to proceed with this matter.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

As stated in my original complaint, this merchandise was a GIFT.  Polite society does not notify a person when their gift is being returned.  Therefore,  a refund cannot/should not be credited to the purchaser's charge card.  This would be extremely embarrassing, both to me and the mother who purchased the merchandise as a retirement gift from my class.  I cannot understand how a company as large as Origami Owl is incapable of refunding a gift recipient without involving the original purchaser.  I worked in retail as an executive for many years, training associates and satisfying customers' needs.  I find Origami Owl's response to this situation incomprehensible and unacceptable.  Someone in that company must be able to determine how MY account can be credited or how a check can be issued.

Regards,

Good Afternoon [redacted]:Thank you for bringing this matter to our attention.  On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company.  I can assure you we are working diligently to improve all aspects of our business.I have...

reviewed the complaint and found our Returns Department placed a notation yesterday and is currently processing your request for your replacement item.  If you could please contact me directly with your shipping address at[redacted].com to speed up this process.Thank you for your assistance in resolving this concern.

Good Afternoon [redacted]:

Thank you for bringing this matter to our attention.  On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company.  I can assure you we are working diligently to improve all aspects of our business....

 

I have reviewed the complaint and I am requesting additional clarification.  I reviewed all order numbers #[redacted], #[redacted], and #[redacted] and see all the orders were paid for by you and tracking information shows all were delivered.  I wanted to confirm that you are stating you never authorized these charges.  If you could please contact me directly at [redacted].com with your confirmation and more of a detailed description of your concerns so I may attempt to resolve them.

I appreciate your assistance in resolving this matter.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

here is the the slip I was given I have not got the double angel wings charm 

Regards,