Origami Owl

Dear Revdex.com,Please note that Origami Owl has reached out [redacted] via Email today to assist her with this complaint.  We are working diligently to get to the bottom of this and make it right.Thank you,

Dear Revdex.com,
Please note that I have reached out to [redacted] regarding her order and am awaiting her response.  Thank you.
Sincerely,
Robert

Dear Revdex.com,
We have sent a 3rd RMA (Return Merchandise Authorization) prepaid shipping label from FedEx to [redacted] via the email address provided.  We have also shipped a 4th physical RMA prepaid shipping label via USPS to [redacted]'s address on Live Oak Loop in Buda, TX.  The tracking number for the USPS parcel is [redacted], and is expected to be delivered no later than Tuesday.  This should clear up any issues that [redacted] is having with her email account and remedy the matter at hand.
Thank you,Robert A[redacted]

Dear Revdex.com,
We reached out to [redacted] today regarding the matter complained of.  We provided her with instructions on how to properly return her order to Origami Owl, as well as requesting additional information in order to assist her further.  We look forward to her response. ...

Thank you.Sincerely,
Robert A[redacted]Origami Owl, LLC

Dear Revdex.com,
I have reached out to [redacted] regarding her complaint about Order # [redacted].  My conclusion is that a full refund for this order has already taken place, but will need additional time to reflect in her account.  Please note that Origami Owl associates assisted [redacted] with...

her requests the best they could, including informing her that if Origami Owl was unable to cancel the order or retrieve the package, that she would need to dispute the charge with her bank as being fraudulent.In regards to fraudulent activity, Origami Owl is very aware that there has been a rise in fraudulent messages and has informed its Designers to be cautious of this fraudulent activity.  Messages to Leadership and Top Influencing members were warned that phishing scams were arising with the holiday season on 12/17/2015.  On 1/8/2016 a letter was posted in News from The Nest via Origami Owl's back office that was, and is still, available to all O2 Designers regarding the matter with information on how to safeguard yourself from these fraudulent acts.
Because we take these types of phishing messages very seriously, we make sure to make our Designers aware of these types of situations as soon as they occur so Designers know what to look out for.  We can certainly understand [redacted]'s frustration and apologize for her experience.  As stated above, please allow additional time for the refunded amount of $240.02 to reflect in the account.
Best Regards,Robert A[redacted]

Dear Revdex.com,
After corresponding with [redacted] about the matter, we were able to assist her with the return and have a replacement/exchange ordered.  The new order will likely be shipped out today.
Thank you,Robert A[redacted]Origami Owl, LLC

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

I have sent a pic of the receipt to [redacted].com

I have not herd anything from her about it and im waiting

on that receipt is how it was written up to me and I paid cash

Good Morning [redacted]:

I have just received confirmation from the appropriate department regarding this concern.  I do apologize I was given the wrong information.  I have confirmed with the Events Team who check their registrations list your name does...

not appear on the list as registered.  I have been requested to ask if you have the confirmation number that you would have received upon completion of registration so they may further look into this issue.  I was also requested to confirm you were the original person that registered for the conference ticket and it was not transferred to you by another Designer.

 

Thank you for your assistance in resolving this matter.

Good Afternoon [redacted],

 

I wanted to reach out to you on the Revdex.com complaint you lodged pertaining to the unfortunate experience you had with the purchase and replacement of the bracelet you purchased. I forwarded the document to our Designer Care management team and was thrilled...

to hear that they not only called you, but also requested that a payment voucher be issued today. We have been working hard to ensure that the process for refund and replacement approval is streamlined and results in an efficacious resolution.

 

If you have any questions or require further assistance, please don’t hesitate to contact us.

 

Thank you,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

this company on February 15 2014 took an additional amount of 34.27 out of my bank account. I have not received the full amount from the first 2 transactions.  They had no reason to take more money out of my bank account on February 15 . regards,

[redacted]:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Good Morning [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and...

timely manner.  I have reviewed the complaint and found the following information.  I was able to locate our Returns Department assisting with this concern and provided Return order #*-[redacted]for your exchange for item[redacted], credit code #[redacted]ticket #[redacted].  If you could please contact me directly at[redacted]@[redacted].[redacted] with the description, sku # of item, and shipping address so I may assist you with the process of your replacement order.  I have also found our Returns Team assisted with placing a replacement order # [redacted] on 2/5/15 for the reshipment of item [redacted] that was missing from your order.  Please allow our warehouse 3-5 days for processing, plus shipping.  If you do not receive this item after that time, please contact me directly so I may further look into this concern.I appreciate your assistance and look forward to your response.  Have a blessed day!Career & Guideline Support Team[redacted]Origami Owl®CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above.  If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited.  If you have received this email in error, please immediately contact the sender and delete the original message.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I was supposed to hear from them by Friday and still haven't heard back. I also still have not received a refund. 

Regards,

Good Afternoon [redacted],

Your Revdex.com complaint pertaining to a refund issue was forwarded to my attention for further review and investigation. I have reviewed our files and note that the product was returned and a refund request submitted. Having said this, I can see that there was a...

disconnect between the returns and finance department, although I truly cannot tell you what occurred. I can confirm that the refund to your card has been processed and would like to apologize for the delay it took in rectifying this issue. Please see attached .jpg for the refund confirmation. You should see the funds in your account within 3- 5 days depending on your credit card merchant's processing times.

Please don't hesitate to reach out to me if you have any questions or require further assistance!

Thank you,

Good Morning [redacted]

Thank you for bringing this matter to our attention.  On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company.  I can assure you we are working diligently to improve all aspects of our business.

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I have reviewed the complaint for order #[redacted] with [redacted] Tracking #[redacted] was returned to sender.  I have requested our Finance Department to refund the order in the amount of $99.46 to the card on file ending in #[redacted]  Please allow 7-10 business days for this post to reflect back to your card.

If you have any further questions you may contact me directly at [redacted] if you have any further issues with this refund.  Thank you for your patience while resolving this matter.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The message attached from [redacted] was the original response, to my original complaint on 4/22/15.  Since then, [redacted] was assisting me on getting all items returned.  My issue NOW is in regards to getting shipping labels re-sent to me so that I can send the items back.  Therefore, a copy of the original response from [redacted], who is no longer employed by Origami Owl from what I understand, is not an acceptable response to my issue in needing shipping labels.

Regards,

Good Morning [redacted]:I do apologize for my delay in response.  This request was accidentally filed in the incorrect folder.   My apologies.  I am working with our Inscriptions Team to assist with a replacement items.  As our current system does not allow a replacement order to be placed for an Inscriptions items, this is a manual process.  We are working diligently to address this hiccup in our system but request your patience during this transition.  I will follow up with you by close of business day Monday 04/13/15 once I have received additional clarification from the appropriate department.Thank you again for your patience.Have a blessed day!Career & Guideline Support Team[redacted]Origami Owl®

Good Afternoon [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and...

timely manner.  I have reviewed the complaint and was able to locate your original order #[redacted].  As stated upon ordering, please see attached image you must purchase the base of the locket in order to complete your look.  If you could please contact me directly at [redacted] with your full name, shipping information, and card # so I may assist with the placement of your order to complete your look.  If you prefer to your request be completed by phone, please list the time of day you wish to be contacted.  If you wish to order this item on your own, please visit our website at [redacted] for assistance.We hope you have a blessed day and look forward to your response. Career & Guideline Support Team[redacted].Origami Owl®Phone ###-###-#### | Fax ###-###-####CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above.  If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited.  If you have received this email in error, please immediately contact the sender and delete the original message.

Good Morning [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and...

timely manner.  I have reviewed the complaint and I was able to locate your original order #[redacted].  I have assisted with completing a replacement order #[redacted] to assist with your missing item.  Our warehouse is currently experience a few system limitation and are currently outside of our 2 day fulfillment time frame and are requesting customers to please allow 5 business days for processing of your order.  Please contact me directly at[redacted]@[redacted].[redacted] should you have any additional issues with your replacement order.Have a blessed day!Career & Guideline Support Team[redacted].Origami Owl®CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above.  If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited.  If you have received this email in error, please immediately contact the sender and delete the original message.

Good Afternoon [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and...

timely manner.  I have reviewed the complaint and I found our Designer Care team assisted with completing the replacement order for your free item as of 12/18/14 and can view [redacted] Tracking #[redacted] confirming delivery.  I do apologize for the delay in ordering.  We are aware we have had an abundance of orders during our holiday season and have attempted to fulfill all orders within the appropriate time frames.  Again I do apologize for any inconvenience this may have caused.  We truly appreciate your patience while we complete this process.Please let us know if you have any further issues with your items.  Have a blessed day!