Origami Owl

Good Morning [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and timely...

manner.  I have reviewed the complaint and found the following information.  I was able to locate our Returns Department assisting with this concern and provided Return order #*-[redacted]for your exchange for item[redacted], credit code #[redacted]ticket #[redacted].  If you could please contact me directly at[redacted] with the description, sku # of item, and shipping address so I may assist you with the process of your replacement order.  I have also found our Returns Team assisted with placing a replacement order # [redacted] on 2/5/15 for the reshipment of item [redacted] that was missing from your order.  Please allow our warehouse 3-5 days for processing, plus shipping.  If you do not receive this item after that time, please contact me directly so I may further look into this concern.I appreciate your assistance and look forward to your response.  Have a blessed day!Career & Guideline Support Team[redacted]Origami Owl®CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above.  If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited.  If you have received this email in error, please immediately contact the sender and delete the original message.

Good Morning [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and timely...

manner.  I have reviewed the complaint and confirmed our Returns Department assisted with refunding your for item [redacted] and [redacted] totaling $22.26 to the card ending[redacted].   Due to our company wide system update we have experienced a few unforeseen system limitations.  Please keep the returned items sent to you as a gift due to the inconvenience.  If you are unable to verify the charge back to your card within 5 business days, please advise. Thank you for your assistance in resolving this concern.  Have a blessed day!Career & Guideline Support Team[redacted].Origami Owl®CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above.  If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited.  If you have received this email in error, please immediately contact the sender and delete the original message.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The message attached from [redacted] was the original response, to my original complaint on 4/22/15.  Since then, [redacted] was assisting me on getting all items returned.  My issue NOW is in regards to getting shipping labels re-sent to me so that I can send the items back.  Therefore, a copy of the original response from [redacted], who is no longer employed by Origami Owl from what I understand, is not an acceptable response to my issue in needing shipping labels.
Regards,
[redacted]

Good Morning [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and timely...

manner.  I have reviewed the complaint and I am requesting additional information.  If you could please contact me directly at [redacted]@[redacted].[redacted] with your order number and confirmation of the double charge so I may further look into this concern.Thank you for your assistance in resolving this matter.  Have a blessed day!Career & Guideline Support Team[redacted].Origami Owl®CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is  confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above.  If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited.  If you have received this email in error, please immediately contact the sender and delete the original message.

Good Morning [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and timely...

manner.  I have reviewed the complaint and I am requesting additional information.  We were unable to locate a Designer with the name of "[redacted].  Can you please contact me directly at [redacted] with your order information and Designer's ID so I may further look into this concern?Thank you for your assistance and patience while we address this matter.

Good Afternoon [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and timely...

manner.  I have reviewed the complaint and I am requesting additional information.  Our IT Team is currently aware of our system limitations as Origami Owl is currently transferring to a new internal system.  If you could please contact me directly at [redacted] with your order number as well as the initial email sent to our Designer Care along with reply.  Once received we will be able to further look into this concern.  We appreciate your assistance and attention in resolving this concern.  Have a blessed day!Career & Guideline Support Team[redacted]Origami Owl®

Good Morning [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and timely...

manner.  I have reviewed the complaint and I am requesting additional information.  If you could please contact me directly with your order number and proof of purchase either by bank statement, cancelled check etc. so I may further look into this concern.Thank you for your assistance and attention in resolving this concern.  Have a blessed day!Career & Guideline Support Team[redacted]Origami Owl®

Dear Revdex.com,Please note that I have reached out to [redacted] regarding her order and am awaiting her response.  Thank you.Sincerely,Robert

Good Morning [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and timely...

manner.  I have reviewed the complaint and confirmed due to the item being a personalized item we have assisted with refunding you for item #[redacted] and the shipping charge totaling $14.08 to the card used.  Please allow 3-5 business days for this posting to reflect back to the card used.  If you could please visit our website at [redacted].[redacted].[redacted] to replace your personalized item.Thank you for your assistance in resolving this concern.  Have a blessed day!Career & Guideline Support Team[redacted].Origami Owl®Phone ###-###-#### | Fax ###-###-####CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above.  If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited.  If you have received this email in error, please immediately contact the sender and delete the original message.

Good Morning [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and timely...

manner.  I have reviewed the complaint and I was able to locate your original order number #[redacted] and confirmed item [redacted] should have been listed in the order.  I have assisted with completing a replacement order to resolve your missing item, order #[redacted].  Please allow our warehouse at least 2 business days for processing, plus shipping time.  Please contact me directly at[redacted] should you have any further issues with your order.Thank you for your assistance and patience while we further look into this concern.Have a blessed day!Career & Guideline Support Team[redacted] *.Origami Owl®     CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above.  If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited.  If you have received this email in error, please immediately contact the sender and delete the original message.

Good Morning [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and timely...

manner.  I have reviewed the complaint and I am requesting additional information.  If you could please contact me directly at [redacted].[redacted] with pictures of your defective locket.I was able to pull of the following information regarding each order.  If you could please confirm the items listed below along with your shipping address so we may assist you further.QTY - SKU # - ITEM DESCRIPTION - 1 - [redacted] - Mustache Charm - 1 - [redacted] - Silver Daughter Heart Charm - 1 - [redacted] - Artist's Palette Charm - 1 - [redacted] - Double Scoop Ice Cream Cone Charm - 1 - [redacted] - Medium Silver Living Locket with [redacted]s - 1 - [redacted] - Headphones CharmThank you for your assistance in resolving this concern.  Have a blessed day!Career & Guideline Support Team[redacted].Origami Owl®CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above.  If you are not the intended recipient, you arehereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited.  If you have received this email in error, please immediately contact the sender and delete the original message.

Good [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and timely...

manner.  I have reviewed the complaint and I am requesting additional information.  I was able to locate your order # [redacted] and confirmed your inscription item.  Can you please contact me directly at [redacted].[redacted] with a list including SKU # and description of the remaining items you are requesting to return so I may assist you further.  Once received I will be able to further look into this concern.Thank you for your assistance and attention in resolving this matter.  Have a blessed day!Career & Guideline Support Team[redacted].Origami Owl®Phone ###-###-#### | Fax ###-###-####     CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above.  If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited.  If you have received this email in error, please immediately contact the sender and delete the original message.

Good Morning [redacted]:Thank you for your response.  If you could please review the attached string of emails regarding this concern.  We have pasted our response from 2/24/15 for your convenience.Thank you for your email and your patience while we further look into this concern.  I have been advised by our Finance Team, Origami Owl is  unable to remove a chargeback from your account.  As the charge was considered a fraud case with your bank and the amount owed was disputed we have a reached out and address the credit owed to Origami Owl with our Independent Designer.  Due to the confidential nature of this concern, we are unable to relay the outcome of how we resolve this concern with our Independent Designer.  Again we appreciate your patience while we further looked into this concern.Have a blessed day!Career & Guideline Support Team[redacted]Origami Owl®

Good Afternoon [redacted]:Thank you for your feedback.  As we have confirmed receipt of your order and free items, Origami Owl did fulfill our promotion for Cyber Monday event and your items were received prior to the Christmas holiday.  Again I do apologize for the delay in ordering.  We are aware we have had an abundance of orders during our holiday season and have attempted to fulfill all orders within the appropriate time frames.  I do apologize for any inconvenience or stress this may have caused.  During the holiday season, like most companies, we get a rush of requests and sometimes we have come across calls in queue.  Generally our wait times are quite short.  We hope this clarifies your concerns.  We truly appreciate your patience while we completed this process. We hope you have a blessed holiday weekend!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.No refund has been received as of today 4/6/2015 it has been since Feb trying to resolve this and still they can not honor what they say they will do, I just want my refund and to be done dealing this mess.Regards,[redacted]

Good Morning [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and timely manner.  I have...

reviewed the complaint and I have reached out to our Designer Care's Liaison so they may assist you with another RMA Label.  Please note, this will be an auto generated email sent from [redacted] to your email address [redacted].  Once received please reach out to me directly at [redacted] so I may assist you further.We appreciate your assistance and attention to this matter.  Have a blessed day!

Good Morning [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and timely...

manner.  I have reviewed the complaint and I am requesting additional information.  I attempted to locate your Independent Designer ID using your name, email and city and state but was unsuccessful.  f you could please contact me directly at [redacted].[redacted] with your Independent Designer ID number so I may further look into this concern.  Thank you for your assistance and attention in resolving this concern.Have a blessed day!Career & Guideline Support Team[redacted].Origami Owl®CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above.  If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited.  If you have received this email in error, please immediately contact the sender and delete the original message.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I attempted to contact the company at least 10 times prior to the 30 day time limit, with no avail! The company Internet site is misleading and does not give appropriate instruction to a new customer as to cost or what is needed to make the jewelry complete. I propose that the company accept my return and refund my money!
Regards,
[redacted]

Good Morning [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and timely...

manner.  I have reviewed the complaint and I am requesting additional information.  If you could please contact me directly at [redacted] with your order number and name and ID number of the Designer who assisted you with your order.  Once received I will be able to further look into this concern.Thank you for your assistance in resolving this concern.Career & Guideline Support Team[redacted].Origami Owl®CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above.  If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited.  If you have received this email in error, please immediately contact the sender and delete the original message.

[A default letter is provided here which indicates your acceptance...

of the business's response.  If you wish, you may update it before sending it.]I will wait until I have the item to let you know of my response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]