Origami Owl

Good Afternoon [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and timely...

manner.  I have reviewed the complaint and I am requesting additional information.  I attempted to locate your information in our system but was unable to verify an order number linked to the email address provided in your complaint.  If you could please contact me directly at [redacted].[redacted] with your order number so I may further look into this concern.  If you Independent Designer did not provide you with an order number, please provide me with a copy of your order form and proof of payment (i.e. cancelled check, bank statement, [redacted] transaction, etc.) which confirms your transaction with one of our Independent Designers.  I appreciate your assistance and attention in resolving this concern.  Have a blessed day!Career & Guideline Support Team[redacted].Origami Owl®CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above.  If you are not the intended recipient, you arehereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited.  If you have received this email in error, please immediately contact the sender and delete the original message.

Good Morning [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and timely...

manner.  I have reviewed the complaint and I am requesting additional information.  We have reviewed your Independent Designer account #[redacted] and confirmed there are currently no holds or restrictions listed on your ID. To ensure login, we have reset your password to your Independent Designer ID.  Upon initial login, please reset your password.  If you are still having issues with your login, please provide screen shots or a video of the issue to [redacted].[redacted] so we may further look into this IT matter.Thank you for your assistancen and attention in resolving this concern.Have a blessed day!Career & Guideline Support Team[redacted].Origami Owl®

Dear Revdex.com,We have sent a 3rd RMA (Return Merchandise Authorization) prepaid shipping label from FedEx to [redacted] via the email address provided.  We have also shipped a 4th physical RMA prepaid shipping label via USPS to [redacted]'s address on Live Oak Loop in Buda, TX.  The tracking number for the USPS parcel is [redacted], and is expected to be delivered no later than Tuesday.  This should clear up any issues that [redacted] is having with her email account and remedy the matter at hand.Thank you,Robert A[redacted]

Dear [redacted],Thank you for bringing this issue to our attention.  It is unfortunate that you had such an experience, and although this does not help you, the Designer [redacted] was no longer an active Designer with Origami Owl when you purchased items from her (She was canceled on...

8/1/2014).  I would however like to apologize on behalf of Origami Owl for your bad experience, and would like to take this time to make it right.  At this time, the Large Rose Gold "Faith" Plate [redacted] is no longer available due to it being retired.  The price point on the plate is $9.  Feel free to take a look at our newest collection of plates, with large plates at the same price point of $9 at '[redacted]://[redacted]', and please choose one (1) plate at the $9 price point as a replacement and get back to me.  The Silver Vintage Cross charm CH1519 is still available and will be added to your choice of plate.Once you have chosen your plate, or if you have any questions, please contact me at [redacted].Sincerely,[redacted]Origami Owl, LLCLegal Department

Good Morning [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and timely...

manner.  I have reviewed the complaint and was able to locate order #[redacted].  Below I have listed the items in this order along with your shipping address.  If you could please contact me at [redacted].[redacted] within 24 hours if an updated address or items are needed.  If we receive no additional clarification after this time, we will place your order and I will follow up with you via email with confirmation of updated order number.  Thank you for your assistance in resolving this matter.QTY - ITEM ID - Description 1 - BZ4012 - Large Rose Gold Twist Locket Heirloom Face 1 - CH1420 - Palm Tree Charm 1 - CH2001 - Breast Cancer Awareness Ribbon Charm 1 - CH4025 - Rose Gold Star Charm 1 - CH5024 - Rose Gold Double Angel Wings Charm 1 - LK4004 - Large Rose Gold Twist Living Locket BaseName:   [redacted] Address:  [redacted]Career & Guideline Support Team[redacted].Origami Owl®     CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above.  If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited.  If you have received this email in error, please immediately contact the sender and delete the original message.

Good Morning [redacted]:Thank you for your response.  I have reviewed the information provided and I am requesting additional information.  If you could please contact me directly at [redacted] with a copy of the original email and or letter sent to Origami Owl on the 27th of December.  Once received we will be able to proceed further with this concern.Have a blessed day!Career & Guideline Support Team[redacted]Origami Owl®

I am happy to inform you that after discussing the issues with our Returns Dept. we have decided that the proper resolution for complaint # [redacted], is to issue a pay voucher in the amount of $861.44.  Please find attached a breakdown of the inventory pricing. I have submitted the paper work for processing the pay voucher to our Finance Dept. with the following information: [redacted] Please allow 5 to 10 business days for request to be processed. Thank you,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I do not require a refund on the locket. Without the necklace, I have $60 worth of charms that would be useless. I just want a replacement locket. If they are willing to refund, they should be willing to replace. Regards,[redacted]

Good Morning [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and timely manner.  I have...

reviewed the complaint and I am requesting additional information.I was able to locate your original order #[redacted] and attached your order information in this response.  We have also confirmed your shipping address in this complaint and listed below.  If you could please review and contact me directly at [redacted].[redacted] to confirm within the next 24 hours.  If no response is received we will continue with the placement of your order.  I have also assisted with refunding you for your additional items that were placed in error, refund order #[redacted] to the card used for your original order.  Please allow 3-5 business days for this to reflect back to your card.  If you do not see this reflected after this time, please advise so I may check the status.Thank you for your assistance and attention in resolving this matter. Have a blessed day!Name:  [redacted]Address:  [redacted]Career & Guideline Support Team[redacted].Origami Owl®CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above.  If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited.  If you have received this email in error, please immediately contact the sender and delete the original message.

Good Afternoon [redacted]:Thank you for the additional information.  I have requested our Liaison to assist with providing you a Return Merchandise Authorization (RMA) label to your email address:  [redacted].  You will receive an automated email from [redacted] with your label.  Once received please follow the instructions provided on how to return your items.  Once sent please reach out to me so I may track your return.  Please note, during normal processes customers receive labels within 24-48 hour after the our request has been sent.  Due to the upcoming holidays, Origami Owl is closed as of 12/24/14 and will return 12/29/14.  I cannot guarantee you will receive a request by the end of today but I will follow up with you on the 30th to confirm receipt if I have yet to hear from you.  Can you please also provide with the SKU # and description of the correct item you originally wanted to purchase?Thank you for your assistance in resolving this matter. Have a blessed day!

Good Morning [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and timely...

manner.  I have reviewed the complaint and I am requesting additional information.  If you could please contact me directly at [redacted].[redacted] with a brief description of each concern including order number and SKU # details so I may further look into these concerns.Thank you for your assistance and attention in resolving this concern.Have a blessed day!Career & Guideline Support Team[redacted].Origami Owl®    CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above.  If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited.  If you have received this email in error, please immediately contact the sender and delete the original message.

Good Morning [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and timely...

manner.  I have reviewed the complaint and I am requesting additional information.  If you could please contact me directly at [redacted].[redacted] as I am unable to locate your order in our system.  If you were charged for the items, can you please also provide me with a screen shot of the charge so I may assist you further.  Thank you for your assistance and attention in resolving this matter.Have a blessed day!Career & Guideline Support Team[redacted].Origami Owl®    CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above.  If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited.  If you have received this email in error, please immediately contact the sender and delete the original message.

Good Morning [redacted]: Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and...

timely manner.  I have reviewed the complaint and confirmed our Designer Care team attempted to assist with refunding you for order #[redacted] as of 3/19/15.  After further review, I was able to determine this request did not complete as your order was placed prior to our company wide system transfer.  I have assisted with submitting a check refund issued to the address listed below totaling $106.45.  Please allow 7-10 days for processing plus shipping time sent [redacted].Name:  [redacted] FitzpatrickAddress:  [redacted]., [redacted], **, [redacted]Thank you for your patience while we further look into this concern.Have a blessed day!Career & Guideline Support Team[redacted].Origami Owl®Phone ###-###-#### | Fax ###-###-####CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above.  If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited.  If you have received this email in error, please immediately contact the sender and delete the original message.

Fed ex label has been received. The return shipping process has been long but it is due to arrive to them on January 8th end of business day. I will await my refund once the package arrives. Hopefully it does happen within 24 hours as I was originally told over a month for the refund process. I will be following up with the agent as soon as I see the package delivery confirmation as I sent it out quickly once label was received.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Good Afternoon Ms. [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and timely...

manner.  I have reviewed the complaint and I am requesting additional information.  As you can view from the attached screen shots provided we searched orders within the last 60 days and previously and were unable to locate an order #[redacted].  If you could please contact me directly at [redacted] with your Designer's name and ID number along with any additional information you may have.  I did view on the complaint you stated you paid cash, as we would be unable to verify a transaction processed, please provide me with any texts, emails, [redacted] messages, etc to support this concern.Thank you for your assistance and patience while resolving this concern.Career & Guideline Support Team[redacted]Origami Owl®Phone [redacted] | Fax [redacted]E-mail [redacted]Website [redacted]CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above.  If you are not the intended recipient, youare hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited.  If you have received this email in error, please immediately contact the sender and delete the original message.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

On Thursday May, 21st, an RMA (Return Merchandise Authorization) form was sent to [redacted] via email address [redacted].  Please see attached image for documentation.  [redacted] should be checking her spam folders just in case it was treated as spam.Thank you,[redacted]

Good Afternoon [redacted]:
Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and...

timely manner.  I have reviewed the complaint and I am requesting additional information.  If you could please email me directly at[redacted]@[redacted].[redacted] with your Order number and Independent Designer's name and ID so I may further look into this concern.
Thank you for your assistance and attention to this matter.  
Have a blessed day!
[redacted] [redacted]| Career & Guideline Support Coordinator
Origami Owl®
CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above.  If you are not the intended recipient, you
are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited.  If you have received this email in error, please immediately contact the sender and delete the original message.

Thank you for your email.  I was able to locate the order numbers in question and reached out to the consumer as of 5/1/15.  I advised as her order contained a personalized inscription item, Origami Owl requests additional time frame to process the order.  As advised in each product description of our Inscription items, we request additional time frame to process personalized items.  I have pasted below one of the descriptions currently on our website.  I have confirmed order #[redacted] was delivered as of 04/28/15.  I have also confirmed order #[redacted] is currently in transit and set to arrive today 05/04/15, [redacted] tracking # [redacted].

Good Morning [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and timely...

manner.  I have reviewed the complaint and I am requesting additional information.  If you could please contact me directly at [redacted].[redacted] with each customers original order number or your Jewelry Bar Party ID so I may further look into this concern.Thank you for your assistance and attention in resolving this concern.  Have a blessed day!Career & Guideline Support Team[redacted].Origami Owl®CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above.  If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited.  If you have received this email in error, please immediately contact the sender and delete the original message.