This is second timing I have bought from PlesserI dealt with Jennifer who has so helpful and resourceful She gave me the best price available and never rushed me to make my decision Great experienceI would buy again from her and Plesser's
I’d like to compliment Plesser’s customer service employee Brianna W*** of Babylon, NY for her superb assistance with the dilemma of our appliance that was virtually near the end of its warrantyBrianna took the steps to help with the warranty company, which eventually issued a full refund for the defective stove, and she always called back to follow up with the progress of our claimThis is reflective of the entire plessers operation, they are customer oriented, people interested and willing to take the extra step
I was very please by the service and help Jennifer O*** over the phone when I was trying to do an order on lineShe was very professional and helped me to,finalize my order for it warms the first time I was ordering an appliance on linePlesser.com was also,the best price with an unbeatable warranty of 10yearsI did not received yet my dishwasher but I am pretty confident that I will not be disappointed
I’d like to compliment Plesser’s customer service employee Brianna W*** of Babylon, NY for her superb assistance with the dilemma of our appliance that was virtually near the end of its warrantyBrianna took the steps to help with the warranty company, which eventually issued a full refund for the defective stove, and she always called back to follow up with the progress of our claimThis is reflective of the entire plessers operation, they are customer oriented, people interested and willing to take the extra step
Bought all my appliances from Plessers, I do think that this is the best customer service experience I have ever had
I had only ine issue with an LG washer and Plessers walked me through the process for repair and eventual replacementThey advocated for me and have to say I had my doubts about LG and the like- warm customer service but Plessers made it rightGot my replacement machine delivers today and could t be happierThank you Plessers !!!
Plessers Appliance is a terrific company but more importantly they achieve greatness through their customer service; especially Dominique!! She was thorough, considerate, friendly, understanding and consistent throughout our Horrendous LG refrigerator/freezer ordealI only wish I had called her sooner and not dealt with the robotic NewLeaf warrantee people nor the incompetant Fleet Appliance repair peopleDominique you truly are a wonderful representation of the service industry and what makes Plessers far different from your competitors! Bravo and Thank you again!
I cannot say enough! I dealt with Jennifer in sales and she was fabulousSo helpful, friendly, accommodating and professional! This is my first interaction with Plesser's and I am so disappointed I didn't find them sooner! I can say from my experience, best prices and customer service I have found! Thank you again, Jennifer!
Very satisfied with customer support rep Laury A***Had issues with my new weber grillLaury reassured me all of my concerns would be taken care of in a timely matterAs promised Laury set up for delivery of replacement parts and followed up with a phone call to make sure I am satisfiedVery professional!
Late in I purchased approximately $10k worth of appliances from Plesser's, and accepted delivery in February The delivery crew, without asking, took all of the boxes off of the appliances before they brought the appliances into my apartmentI didn't think this was a big deal until later on
We had the Ariston ARWDF washing machine/dryer combo installed a couple of weeks later and tried it outThe machine powered up and water came in and drained so it seemed fineHowever, the next day we realized that there was no way to change the washing cycle - it would only run one cycleWe also so an occasional H2O error appear
Right away I asked Plesser's for a refund for credit and that I would spend more to buy the LG washer/dryer comboPlesser's told me that since the machine was already installed I had to go through warranty and have service on the machine I told them there was no way to know it was broken until it was installed; that it had obviously been delivered b
I am posting an updated (now positive) review of Plesser's on this and a few other consumer review websites on which I posted my original negative review on August **,
While I was unable to resolve the problem I had with the salesperson, I was contacted by Alan Howard (a VP with Plesser's, although I'm not aware if he is one of the owners) almost immediately after posting my review He was very helpful, understood the problem and very quickly resolved it by offering me a refund or credit in the full amount I paid for the original unit, along with free delivery, no restocking charge, etc They have since delivered a new Bosch dishwasher to my home
While my initial experience was negative, I am happy with my experience since MrH*** became involved I think the key to any issue with Plesser's, or with any appliance or other retailer for that matter, is to find and deal with the person who can make a decision, which is typically not a salesperson, since a salesperson usually just wants a problem to go away
The internet is probably not always the best avenue to resolve consumer problems, but many companies selling their wares on internet succeed or fail by their internet reputation
In this case, given the manner in which my problem was resolved, I am going to update my former negative experience and review to reflect the final, positive, outcome
Great experience at PlessersThe sales associate Peter was helpful and knowledgeable about the available options in my price range The store was well equipped to help narrow down my choices, the prices were great and they took their time to make sure I was completely satisfiedI would highly recommend them to anyone
I have purchased a samsung clothes dryer thru jennifer o*** @ pleaser's and am very pleased with both jennifer and pleaser's The price was great and the total deal was really a pleasant experience Thanks again jenn
Ron Collins
A***, LA
I am posting an updated (now positive) review of Plesser's on this and a few other consumer review websites on which I posted my original negative review on August **,
While I was unable to resolve the problem I had with the salesperson, I was contacted by Alan Howard (a VP with Plesser's, although I'm not aware if he is one of the owners) almost immediately after posting my review He was very helpful, understood the problem and very quickly resolved it by offering me a refund or credit in the full amount I paid for the original unit, along with free delivery, no restocking charge, etc They have since delivered a new Bosch dishwasher to my home
While my initial experience was negative, I am happy with my experience since MrH*** became involved I think the key to any issue with Plesser's, or with any appliance or other retailer for that matter, is to find and deal with the person who can make a decision, which is typically not a salesperson, since a salesperson usually just wants a problem to go away
The internet is probably not always the best avenue to resolve consumer problems, but many companies selling their wares on internet succeed or fail by their internet reputation
In this case, given the manner in which my problem was resolved, I am going to update my former negative experience and review to reflect the final, positive, outcome
While shopping around for a specific washer/dryer unit that I was interested in, I stumbled across Plessers onlineThe price blew the big stores awayOf course that in itself is impressiveWhen I made the call I talked to Gene, he didn't try to do any selling, just listening to my needs and was accomodating in every wayLike he was a friend or cousinI too have a small business and know how just barely possible it is to please everybody, however, Gene did that and it came naturally for himGreat guy, great prices, I will be backVery Satisfied!!
Called the store for a price quote on an L G washer and dryerI spoke to Stephen S*** , who was very knowledgable and courteous He quoted me prices lower than the competition, had the items in stock and that was itThe whole phone call took minutes It was a good buying experience
Plessers has been an awesome business to work with in my appliance purchases I live in Texas and have dealt with Jennifer on the phone both times She has gone out of her way to help me get the most bang for my buck, find rebates, and made sure that I understood everything My delivery was perfect! I am completely happy with this store and Jennifer!!!
This is second timing I have bought from PlesserI dealt with Jennifer who has so helpful and resourceful She gave me the best price available and never rushed me to make my decision Great experienceI would buy again from her and Plesser's
I’d like to compliment Plesser’s customer service employee Brianna W*** of Babylon, NY for her superb assistance with the dilemma of our appliance that was virtually near the end of its warrantyBrianna took the steps to help with the warranty company, which eventually issued a full refund for the defective stove, and she always called back to follow up with the progress of our claimThis is reflective of the entire plessers operation, they are customer oriented, people interested and willing to take the extra step
I was very please by the service and help Jennifer O*** over the phone when I was trying to do an order on lineShe was very professional and helped me to,finalize my order for it warms the first time I was ordering an appliance on linePlesser.com was also,the best price with an unbeatable warranty of 10yearsI did not received yet my dishwasher but I am pretty confident that I will not be disappointed
I’d like to compliment Plesser’s customer service employee Brianna W*** of Babylon, NY for her superb assistance with the dilemma of our appliance that was virtually near the end of its warrantyBrianna took the steps to help with the warranty company, which eventually issued a full refund for the defective stove, and she always called back to follow up with the progress of our claimThis is reflective of the entire plessers operation, they are customer oriented, people interested and willing to take the extra step
Bought all my appliances from Plessers, I do think that this is the best customer service experience I have ever had
I had only ine issue with an LG washer and Plessers walked me through the process for repair and eventual replacementThey advocated for me and have to say I had my doubts about LG and the like- warm customer service but Plessers made it rightGot my replacement machine delivers today and could t be happierThank you Plessers !!!
Plessers Appliance is a terrific company but more importantly they achieve greatness through their customer service; especially Dominique!! She was thorough, considerate, friendly, understanding and consistent throughout our Horrendous LG refrigerator/freezer ordealI only wish I had called her sooner and not dealt with the robotic NewLeaf warrantee people nor the incompetant Fleet Appliance repair peopleDominique you truly are a wonderful representation of the service industry and what makes Plessers far different from your competitors! Bravo and Thank you again!
I cannot say enough! I dealt with Jennifer in sales and she was fabulousSo helpful, friendly, accommodating and professional! This is my first interaction with Plesser's and I am so disappointed I didn't find them sooner! I can say from my experience, best prices and customer service I have found! Thank you again, Jennifer!
Very satisfied with customer support rep Laury A***Had issues with my new weber grillLaury reassured me all of my concerns would be taken care of in a timely matterAs promised Laury set up for delivery of replacement parts and followed up with a phone call to make sure I am satisfiedVery professional!
Late in I purchased approximately $10k worth of appliances from Plesser's, and accepted delivery in February The delivery crew, without asking, took all of the boxes off of the appliances before they brought the appliances into my apartmentI didn't think this was a big deal until later on
We had the Ariston ARWDF washing machine/dryer combo installed a couple of weeks later and tried it outThe machine powered up and water came in and drained so it seemed fineHowever, the next day we realized that there was no way to change the washing cycle - it would only run one cycleWe also so an occasional H2O error appear
Right away I asked Plesser's for a refund for credit and that I would spend more to buy the LG washer/dryer comboPlesser's told me that since the machine was already installed I had to go through warranty and have service on the machine I told them there was no way to know it was broken until it was installed; that it had obviously been delivered b
Great Service from John D*** todayNice to see this customer service mentality still exists :-)
I am posting an updated (now positive) review of Plesser's on this and a few other consumer review websites on which I posted my original negative review on August **,
While I was unable to resolve the problem I had with the salesperson, I was contacted by Alan Howard (a VP with Plesser's, although I'm not aware if he is one of the owners) almost immediately after posting my review He was very helpful, understood the problem and very quickly resolved it by offering me a refund or credit in the full amount I paid for the original unit, along with free delivery, no restocking charge, etc They have since delivered a new Bosch dishwasher to my home
While my initial experience was negative, I am happy with my experience since MrH*** became involved I think the key to any issue with Plesser's, or with any appliance or other retailer for that matter, is to find and deal with the person who can make a decision, which is typically not a salesperson, since a salesperson usually just wants a problem to go away
The internet is probably not always the best avenue to resolve consumer problems, but many companies selling their wares on internet succeed or fail by their internet reputation
In this case, given the manner in which my problem was resolved, I am going to update my former negative experience and review to reflect the final, positive, outcome
Great experience at PlessersThe sales associate Peter was helpful and knowledgeable about the available options in my price range The store was well equipped to help narrow down my choices, the prices were great and they took their time to make sure I was completely satisfiedI would highly recommend them to anyone
Barry was extremely helpful in getting our order complete, called several times to provide updates
I have purchased a samsung clothes dryer thru jennifer o*** @ pleaser's and am very pleased with both jennifer and pleaser's The price was great and the total deal was really a pleasant experience Thanks again jenn
Ron Collins
A***, LA
I am posting an updated (now positive) review of Plesser's on this and a few other consumer review websites on which I posted my original negative review on August **,
While I was unable to resolve the problem I had with the salesperson, I was contacted by Alan Howard (a VP with Plesser's, although I'm not aware if he is one of the owners) almost immediately after posting my review He was very helpful, understood the problem and very quickly resolved it by offering me a refund or credit in the full amount I paid for the original unit, along with free delivery, no restocking charge, etc They have since delivered a new Bosch dishwasher to my home
While my initial experience was negative, I am happy with my experience since MrH*** became involved I think the key to any issue with Plesser's, or with any appliance or other retailer for that matter, is to find and deal with the person who can make a decision, which is typically not a salesperson, since a salesperson usually just wants a problem to go away
The internet is probably not always the best avenue to resolve consumer problems, but many companies selling their wares on internet succeed or fail by their internet reputation
In this case, given the manner in which my problem was resolved, I am going to update my former negative experience and review to reflect the final, positive, outcome
While shopping around for a specific washer/dryer unit that I was interested in, I stumbled across Plessers onlineThe price blew the big stores awayOf course that in itself is impressiveWhen I made the call I talked to Gene, he didn't try to do any selling, just listening to my needs and was accomodating in every wayLike he was a friend or cousinI too have a small business and know how just barely possible it is to please everybody, however, Gene did that and it came naturally for himGreat guy, great prices, I will be backVery Satisfied!!
We got the price on the exact range we wanted and it was in stock and delivered in less than daysGreat serviceNever disappoints
Called the store for a price quote on an L G washer and dryerI spoke to Stephen S*** , who was very knowledgable and courteous He quoted me prices lower than the competition, had the items in stock and that was itThe whole phone call took minutes It was a good buying experience
Plessers has been an awesome business to work with in my appliance purchases I live in Texas and have dealt with Jennifer on the phone both times She has gone out of her way to help me get the most bang for my buck, find rebates, and made sure that I understood everything My delivery was perfect! I am completely happy with this store and Jennifer!!!
Received an order with damage and Laury went above and beyond to fix the problemShe is Great!