This review is regarding an LG LFX29626SThe fridge itself is fine, this review is about Plesser's and their sales staff
Where to begin? I guess I'll start where a lot of other reviewers do as well, the saleswomanI was initially attracted to this company, because I was able to talk to a real saleswoman, Jennifer O'B***, and it was great! What a rarity these daysShe was helpful to answer my questions, and make recommendationsUnfortunately *** *** was more talk than anything else
Here's the two primary issues I had:
(1) *** *** quoted a grossly incorrect delivery windowThe quote was 2-weeks, not from some string of text on the website, but from *** *** herselfSo I took it to the bankWe needed a new fridge ASAP, and along with the attractive price and *** ***'s assertion of delivery this seemed like a great dealWell, weeks turned into 2+ months in reality with no communication from *** *** or PlessersIt was only after I initiated contact did I get generic email responses back: "Oh, talk to the warehouse guysI have no idea!" Well, you had an idea when you sold it to me so it seems she misrepresented her inventory and assertion of deliveryThis happens all the time in the large appliance industry as they aren't usually kept in stock, I do understand thatThe issue here is how *** *** and Plesser's misrepresented their position, and upon failing to meet their quote they gave no effort to communicate the updated date delivery and expectationsCustomer service seems good at first, but after purchase it's not existentBuyer beware
2) Along the same lines, *** *** sold the fridge with the pitch of added "Free Delivery with rebate." Again, another misrepresentation, and flat out lieLet me explain: I actually had to pay $for the delivery up front at time of purchase (fine, no big deal)However, in reality, for the rebate to be applicable I had to "Postmark the envelope by 8/*/16." That would have been no issue given the quoted delivery windowIn reality, by the time the fridge was delivered more than months later, I was no longer eligible for the rebate, because they missed their own quoted delivery!! So you can't really claim free delivery with rebate, can you!?? Lies, upon lies from *** *** and PlessersI did follow up with *** *** to let her know my concernsI gave her opportunity to fix the situationInstead I received no response, noneThat is until a few days ago when she seemed to have found my email again, because she had no problem asking me to leave a review of my "great experience"Further, to compound the "Free Delivery" issue, once my fridge was finally delivered 2+ months later, the delivery guys claimed they needed an additional $cash to get the fridge in the houseWe, of course, paid because we had no other choiceThey showed up at 7AM, pressuring us claiming they had to leave soon if we didn't pay the additional $Bottom line, "Free Delivery" turned into $highway robbery
Avoid this company and their unethical sales practices like the plagueI was initially attracted to them by their competitive quoted price, however, I would have rather paid the additional couple hundred dollars to deal with a more reputable firm that would have stuck to their word
Horrible overall experience
Bought all my appliances from Plessers, I do think that this is the best customer service experience I have ever had
I had only ine issue with an LG washer and Plessers walked me through the process for repair and eventual replacementThey advocated for me and have to say I had my doubts about LG and the like- warm customer service but Plessers made it rightGot my replacement machine delivers today and could t be happierThank you Plessers !!!
Have been doing business with Plesser's for many years and have had positive experiences with all our purchases and with their sales staffLast number of purchases has been with Mark Z*** who has been knowledgeable and patientWould continue to do business with them in the future
Because I would be renovating my kitchen in the summer, I began planning and purchasing appliancesBetween March and July I purchased four kitchen appliances from Plesser's Appliance store in New YorkIn addition to the appliances, I also purchased the 5-year warranty for the 4-piece packageOne of my purchases was a new Samsung refrigeratorWhen it was delivered in July, I plugged it in to ensure it worked, however, it soon became obvious that something was wrong with the freezer when lots of ice crystals began accumulatingWithin the next couple of days the freezer had so much ice and snow accumulated that it was difficult to open the drawer of the freezerIt was, and continues to be, obvious that the freezer section of this appliance is malfunctioning, not to mention the fact that there are black marks on the rack that I found after taking off the tape When I called Plesser's about the freezer problem, they immediately referred me to Samsung without any concern for the fact
Re: Plessers Appliances
We have dealt with Stephen R*** at Plessers Appliances on numerous occasions We are a Florida based Building Contractor and have ordered several sets of appliances for new custom homes as as well as remodeling projects From day one, I have been very impressed with Stephen and his dedication to outstanding customer service He is always very knowledgeable, helpful and professional We will continue to use Plessers due to Stephen and have referred several individuals and other contractors to him
I would love to express my deepest gratitude to Dominique, Steve at Plesser's appliances for an outstanding customer serviceWe have been dealing with many contractor's and customer service representatives but so far Plesser's appliances represented by Dominique and Steve Rehn have shown fantastic cooperation, understanding and professionalismAbsolutely impressedWith no doubt in my mind you defiantly set up the highest level in human relations and business conductHappy I came to you for our refrigerator needsYou will be the first one to recommend and call next time aroundYou help me keep my hope in humanityThank you from the bottom of my heart
We purchased LG appliances in June, one had one an issue which LG tried to repair on several occasions Brianna Waszak, Customer Support Associate, Plessers Appliances, was extremely helpful and patient throughout these months in helping us resolve the problem It involved numerous emails, phone calls, frustrating wrong parts being delivered etc LG was very difficult to deal with, however Brianna should be recognized for her courteous handling and ability to help us with this situation We appreciated all her assistance
I purchased all my kitchen appliances from Plesser's years agoI was having problems with my fridge, which was no longer warranty Plessers's went above and beyond to help me Their customer service was fast, pleasant and professional Jolene is a shining star who got me fast results I can't thank you enough! You now have a customer for life
John was completely professional, completely in charge of the information about our order, and totally familiar with the purchasing and shipping processesI was very impressedThank you John
Jennifer at pleasers has been wonderful to work with! She is very knowledgeable and has helped to put us at ease I would recommend her to anyone and we are excited about our new refrigerator!!!
I made a call to ask about a product and talked with Gene who was very helpfulHe was very up on products and went out of his way and made a sale on the phoneHe gave me his extension # if I have any problems ! Great to deal with!
I discussed, dealt and made the purchase of the LG French 4-door refrigerator communicating with Barry D*** Barry was incredibly prompt in responding to my questions by e-mail and then over the phoneHe was very efficient, proficient, courteous and pleasant throughout the purchase process The price was the best I could find anywhere else and was really goodBarry also provided discounts on the in-house delivery and full extended warranty pricesI really appreciated him kindly providing the answers to all my questionsThank you Barry* *** ***
Amazing customer service!!! We purchased a refrigerator from Pleasers a year and a half ago that had nothing but issuesAfter trying to take care of it directly with the manufacturer, and getting nowhere, we decided to contact Pleasers for helpDominique, in customer service is an angelShe immediately took this issue on as her own and successfully got us a refund from the company directly I would highly recommend Plessers as a wonderful place to purchase appliances!!
Very professional and accommodatingThe policy of meeting or beating the best price you can find was a big win for me! All my questions were answered on the phone, and it made the ordering process very smoothThe delivery and installation of my appliance was timely and without any issuesI highly recommend Plesser’s to anyone who wants a great product at a great price
Not only did Plesser have the best prices around, but their sales staff was knowledgeable and accommodating I would definitely buy from them again Special Thanks to Sales Associate Barry for making the whole process simple and easy
I live local and have shopped here for many yearsPlessers is the neighborhood store to go to for the best prices on appliances and TV'sThey always are very friendly and have a great showroom
My initial experience with Plesser's has been excellent Barry assisted me with my order, and was most helpful He checked with the manufacturer to find out if the range I ordered had a part needed for conversion to propane use, and called me back promptly with the information I look forward to receiving my stove in a couple of weeks
Internet sales crew is awesomeCommunication is a wonderful tool and Eugene and Dominique use I wellLook forward to working with Plessers on future projects
Stephen S*** has the patience of a saint!! I came in on Friday, 11/09, not knowing for sure what kind of washing machine would meet my needs(I bought my last one from Plesser's years ago; much has changed since then.) He addressed all of my questions and concerns very professionallyWe narrowed it down to models and I came back on Saturday with my husband to make our purchaseI feel confident that I made the right choice, thanks to Stephen S*** help
This review is regarding an LG LFX29626SThe fridge itself is fine, this review is about Plesser's and their sales staff
Where to begin? I guess I'll start where a lot of other reviewers do as well, the saleswomanI was initially attracted to this company, because I was able to talk to a real saleswoman, Jennifer O'B***, and it was great! What a rarity these daysShe was helpful to answer my questions, and make recommendationsUnfortunately *** *** was more talk than anything else
Here's the two primary issues I had:
(1) *** *** quoted a grossly incorrect delivery windowThe quote was 2-weeks, not from some string of text on the website, but from *** *** herselfSo I took it to the bankWe needed a new fridge ASAP, and along with the attractive price and *** ***'s assertion of delivery this seemed like a great dealWell, weeks turned into 2+ months in reality with no communication from *** *** or PlessersIt was only after I initiated contact did I get generic email responses back: "Oh, talk to the warehouse guysI have no idea!" Well, you had an idea when you sold it to me so it seems she misrepresented her inventory and assertion of deliveryThis happens all the time in the large appliance industry as they aren't usually kept in stock, I do understand thatThe issue here is how *** *** and Plesser's misrepresented their position, and upon failing to meet their quote they gave no effort to communicate the updated date delivery and expectationsCustomer service seems good at first, but after purchase it's not existentBuyer beware
2) Along the same lines, *** *** sold the fridge with the pitch of added "Free Delivery with rebate." Again, another misrepresentation, and flat out lieLet me explain: I actually had to pay $for the delivery up front at time of purchase (fine, no big deal)However, in reality, for the rebate to be applicable I had to "Postmark the envelope by 8/*/16." That would have been no issue given the quoted delivery windowIn reality, by the time the fridge was delivered more than months later, I was no longer eligible for the rebate, because they missed their own quoted delivery!! So you can't really claim free delivery with rebate, can you!?? Lies, upon lies from *** *** and PlessersI did follow up with *** *** to let her know my concernsI gave her opportunity to fix the situationInstead I received no response, noneThat is until a few days ago when she seemed to have found my email again, because she had no problem asking me to leave a review of my "great experience"Further, to compound the "Free Delivery" issue, once my fridge was finally delivered 2+ months later, the delivery guys claimed they needed an additional $cash to get the fridge in the houseWe, of course, paid because we had no other choiceThey showed up at 7AM, pressuring us claiming they had to leave soon if we didn't pay the additional $Bottom line, "Free Delivery" turned into $highway robbery
Avoid this company and their unethical sales practices like the plagueI was initially attracted to them by their competitive quoted price, however, I would have rather paid the additional couple hundred dollars to deal with a more reputable firm that would have stuck to their word
Horrible overall experience
Bought all my appliances from Plessers, I do think that this is the best customer service experience I have ever had
I had only ine issue with an LG washer and Plessers walked me through the process for repair and eventual replacementThey advocated for me and have to say I had my doubts about LG and the like- warm customer service but Plessers made it rightGot my replacement machine delivers today and could t be happierThank you Plessers !!!
Have been doing business with Plesser's for many years and have had positive experiences with all our purchases and with their sales staffLast number of purchases has been with Mark Z*** who has been knowledgeable and patientWould continue to do business with them in the future
Because I would be renovating my kitchen in the summer, I began planning and purchasing appliancesBetween March and July I purchased four kitchen appliances from Plesser's Appliance store in New YorkIn addition to the appliances, I also purchased the 5-year warranty for the 4-piece packageOne of my purchases was a new Samsung refrigeratorWhen it was delivered in July, I plugged it in to ensure it worked, however, it soon became obvious that something was wrong with the freezer when lots of ice crystals began accumulatingWithin the next couple of days the freezer had so much ice and snow accumulated that it was difficult to open the drawer of the freezerIt was, and continues to be, obvious that the freezer section of this appliance is malfunctioning, not to mention the fact that there are black marks on the rack that I found after taking off the tape When I called Plesser's about the freezer problem, they immediately referred me to Samsung without any concern for the fact
Best customer service I've experienced from purchase to service calls
Re: Plessers Appliances
We have dealt with Stephen R*** at Plessers Appliances on numerous occasions We are a Florida based Building Contractor and have ordered several sets of appliances for new custom homes as as well as remodeling projects From day one, I have been very impressed with Stephen and his dedication to outstanding customer service He is always very knowledgeable, helpful and professional We will continue to use Plessers due to Stephen and have referred several individuals and other contractors to him
I would love to express my deepest gratitude to Dominique, Steve at Plesser's appliances for an outstanding customer serviceWe have been dealing with many contractor's and customer service representatives but so far Plesser's appliances represented by Dominique and Steve Rehn have shown fantastic cooperation, understanding and professionalismAbsolutely impressedWith no doubt in my mind you defiantly set up the highest level in human relations and business conductHappy I came to you for our refrigerator needsYou will be the first one to recommend and call next time aroundYou help me keep my hope in humanityThank you from the bottom of my heart
We purchased LG appliances in June, one had one an issue which LG tried to repair on several occasions Brianna Waszak, Customer Support Associate, Plessers Appliances, was extremely helpful and patient throughout these months in helping us resolve the problem It involved numerous emails, phone calls, frustrating wrong parts being delivered etc LG was very difficult to deal with, however Brianna should be recognized for her courteous handling and ability to help us with this situation We appreciated all her assistance
I purchased all my kitchen appliances from Plesser's years agoI was having problems with my fridge, which was no longer warranty Plessers's went above and beyond to help me Their customer service was fast, pleasant and professional Jolene is a shining star who got me fast results I can't thank you enough! You now have a customer for life
John was completely professional, completely in charge of the information about our order, and totally familiar with the purchasing and shipping processesI was very impressedThank you John
Jennifer at pleasers has been wonderful to work with! She is very knowledgeable and has helped to put us at ease I would recommend her to anyone and we are excited about our new refrigerator!!!
I made a call to ask about a product and talked with Gene who was very helpfulHe was very up on products and went out of his way and made a sale on the phoneHe gave me his extension # if I have any problems ! Great to deal with!
I discussed, dealt and made the purchase of the LG French 4-door refrigerator communicating with Barry D*** Barry was incredibly prompt in responding to my questions by e-mail and then over the phoneHe was very efficient, proficient, courteous and pleasant throughout the purchase process The price was the best I could find anywhere else and was really goodBarry also provided discounts on the in-house delivery and full extended warranty pricesI really appreciated him kindly providing the answers to all my questionsThank you Barry* *** ***
Amazing customer service!!! We purchased a refrigerator from Pleasers a year and a half ago that had nothing but issuesAfter trying to take care of it directly with the manufacturer, and getting nowhere, we decided to contact Pleasers for helpDominique, in customer service is an angelShe immediately took this issue on as her own and successfully got us a refund from the company directly I would highly recommend Plessers as a wonderful place to purchase appliances!!
Very professional and accommodatingThe policy of meeting or beating the best price you can find was a big win for me! All my questions were answered on the phone, and it made the ordering process very smoothThe delivery and installation of my appliance was timely and without any issuesI highly recommend Plesser’s to anyone who wants a great product at a great price
Not only did Plesser have the best prices around, but their sales staff was knowledgeable and accommodating I would definitely buy from them again Special Thanks to Sales Associate Barry for making the whole process simple and easy
I live local and have shopped here for many yearsPlessers is the neighborhood store to go to for the best prices on appliances and TV'sThey always are very friendly and have a great showroom
My initial experience with Plesser's has been excellent Barry assisted me with my order, and was most helpful He checked with the manufacturer to find out if the range I ordered had a part needed for conversion to propane use, and called me back promptly with the information I look forward to receiving my stove in a couple of weeks
Internet sales crew is awesomeCommunication is a wonderful tool and Eugene and Dominique use I wellLook forward to working with Plessers on future projects
Stephen S*** has the patience of a saint!! I came in on Friday, 11/09, not knowing for sure what kind of washing machine would meet my needs(I bought my last one from Plesser's years ago; much has changed since then.) He addressed all of my questions and concerns very professionallyWe narrowed it down to models and I came back on Saturday with my husband to make our purchaseI feel confident that I made the right choice, thanks to Stephen S*** help