PADEN'S LAWN SERVICE

Protect America has received the rejected offer submitted by Ms***. We encourage Ms*** to contact Customer Service to listen to the recorded callThe Customer Service contact information is: *** ***

Protect America has received the rejected response submitted by Ms*** ***MsGuibord has been a valued customer and as a courtesy to her, we waived the payment due for the month of JuneWe ask that she allows Protect America to assist with any further concerns

Protect America has received the complaint submitted by Mr*** *** We appreciate the opportunity to resolve his concerns and provide the best possible solutionMr*** initially set up the account on July 11, 2017. As per the terms and conditions of the Monitoring Agreement, Section
stipulates that, Customers cancelling outside the three (3) days as described but within thirty (30) days will be responsible for the monthly service rate collected at the time the Agreement was signed and this service fee will not be refundedWe reviewed the account and callsMr*** returned the equipment within the thirty days and the account was cancelled effective August 07, The balance on the account is validWe ask that he allows Protect America to assist with any further concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I do still believe that they hustle their customers and need to revise their cancellation policyThe process is so difficult that it comes off as fraudulentIt took me complaining through Revdex.com just to get this “satisfactory resolution”
Regards,
*** ***

Protect America has received the complaint submitted by Mr*** ***As per Protect America's Agreement terms and conditions, the agreement is for months and we require a day written notice to process the cancellation of the accountThis information was provided to him when he
initially set up the account on March 26, and recapitulated to him on January 01, We received his day written notice on June 05, and processed the cancellation of the account accordinglyWe ask that he allows Protect America to assist with any further concerns

Complaint: ***
I am rejecting this response because:
Regards,
*** *** The error was not on my behalf, They have some malfunction equipment , I am not using it because I have to keep on paying $to $every few months, due to they malfunction equipment I want to get out the contract and they giving
Revdex.com information so they could look good

Complaint: ***
I am rejecting this response because:They are lyingWhat they aren't telling you is that they were sending this email to my old email address that I no longer had access to.When I moved I gave them my new address,ph number and email addressWhen I did not get the email they are referring to,I called and asked what email address they had, and they said ***I told them they had the wrong one and gave them *** again,which they said they would change and send it again.They never did,even after I called at least more timesIt wasn't until I had my credit card company stop paying them in January that they miraculously out of the blue found my new email addressThey started sending threatening emails at a rate of a day starting this monthHad I not stopped payment ,they would have never contacted me. I have all of their emails saved
Regards,
*** ***

We have received the complaint filed by Ms*** and found that we received the equipment she returned to us on 12/12/and her credit card was refunded on 12/13/Please feel free to contact our office at *** ***-*** with any additional questions or concerns
Sincerely, Customer Protection Team

Protect America, Inchas received the complaint submitted by Mr* ***Protect America, Incprovides a self-install security service, which is expressed in the sales process and the signed agreementDue to the nature of the complaint, and investigation will be done to determine if any further
accommodations can be made

Complaint: ***
I am rejecting this response because:I am rejecting this response because:I am rejecting this response because: Protect America wanted my request for cancellation in writing by certified letter and emailI'm asking the same treatment from them acknowledging that I have cancelled the subscription, that my account is paid in full and that I want NO further contact with Protect America. Furthermore, I received a phone call telling me that I do not owe Protect America any money and my account is cancelledThe email I received from the company stated that the cancellation isn't until November meaning I would still owe them money This is a confusing double messageAdditionally, I keep receiving emails claiming I need to upgrade my security and they say I made a request for some kind of credit approval. I have NOT asked them for increased security or credit approvalI want a written statement that my account is closed and NO payment is dueMy bill is PAID IN FULLBy calling me it's my word against theirsI want this cancellation in WRITINGThank you.Regards,*** *** I received a phone call telling me that I do not owe Protect America any money and my account is cancelledHowever, I keep receiving emails claiming I need to upgrade my security and they say I made a request for some kind of credit approval. I have NOT asked them for increased security or credit approvalI want a written statement that my account is closed and NO payment is dueMy bill is PAID IN FULLBy calling me it's my word against theirsI want this cancellation in WRITINGThank you.Regards,*** ***
Regards,
*** ***

Protect America has received the complaint submitted by Mr*** ***We appreciate the opportunity to resolve his concerns and provide the best possible solutionAs per Protect America's Monitoring Agreement terms and conditions, we require a 30-day written notice to process cancellation of
the accountOn March 15, Mr*** spoke to Cancellation department manager who explained to him in detail the cancellation processMr*** acknowledged receipt of the informationA written notice via email or letter was never received from Mr***In August 2017, Mr*** submitted a complaint through the Attorney General's officeAs a courtesy to him, we used the complaint as the 30-day written notice and processed the cancellation of the account accordinglyAt this time there is no refund dueWe ask that he allows Protect America to assist with any further concerns

Complaint: ***
I am rejecting this response because: although I stated that I was renovating I was not told that I did not have sufficient time at any point to review the equipment. I also expressed on the set up call that I did not like the equipment and was pushed to keep going. I have expressed this at many times. The customer service did not reflect a company that I would like to work with. I have paid to return the equipment and that was received at the address for Protect America. Please discontinue are relationship. This is not appropriate for an American company. I did not care for your product or the customer service with the exception of my original salesperson who was great. Since you pride your company on being #1, I am sure you will not miss me. There is no reason to continue to ask for resolution. You have ruined the experience and since you are making it so difficult, I believe you will be ruining further referrals which I still had considered since the product did not work for me. The fact that you have not taken my request seriously and hid the facts about the two week period concerns meAgain, I wish to severe any business with Protect America and I have returned your product.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Product America is not working to resolve the issueThey still are saying the house was protected by all of the sensors but oneThey did offer to replace the sensor but I still have paid over dollars for no protectionThe chances of someone breaking into my home using any entrance other than the kitchen was slimWhy would anyone only cover a portion of their home
Regards,
*** ***

Protect America has received the complaint submitted by Ms***Upon review, it is outlined in section B of the agreement that Protect America requires a day written notice prior to the end of any renewal term to cancel servicesSince that notice was received in February, the account is set
to cancel on March 31, The payment for March is the last charge to Ms***'s accountAttached is a copy of the agreement

Thank you for allowing us the opportunity to address Mr***’s concernsWe have reviewed the account and found that he called and requested to cancel service on 6/20/17, and at that time we informed him that we required a written notice to cancel serviceWe have had the opportunity to speak
with Mr*** and resolved his concerns His account is set to cancel on 5/31/with a zero balanceIf Mr*** has any further questions or concerns please have him contact our office at ***-***-*** Sincerely, Customer Protection

Protect America has received the response submitted by Ms*** ***Again, Ms*** *** has multiple options for resolution, should she choose to implement themThese resolutions are within the guidelines of customer and contractual expectation, and Protect America is unable to make an exception at this timeWe again ask that Ms*** *** allow us to assist her with any future concerns

Complaint: ***
I am rejecting this response because: I do not wish to deal with such an inconsiderate compantYou never let me know I only had days I was told I could cancel at anytime and pay a restocking feeI will contact my attorney if I need to I will no longer be needing this service
Regards,
*** ***

Complaint: ***
I am rejecting this response because they are refusing to
provide us documents that we requested. They are stating we signed a contract but gave us fraudulent documents that we did not sign. The refuse to send us proof of our signatures or voice recordings or any emails they stated they sent to us that we signed a contract for months. We stated we are not under contract and under month to month subscription. We have been customers of theirs since and have had the same equipment. They are stating we owe for the equipment which I have documentation that we own the equipment after our first month contract was up in 2004. We are trying to cancel our service with them b/c our house was flooded and there is no more equipment and walls. There is nothing in the house but brick and lumber to hold the house up. We are not under contract and paying a service fee for something we no longer need and want to cancel but they refuse. They stated we need to call them months before our contract is over which they said was in to cancel. They said if we pay over $we can cancel and get out of our contract but we do not have a contract with them and we were only month to month. The again refuse to provide any documentation that we have a contract just a fraudulent printed copy of our names on a contract that we did not authorize. There are also hundreds of other complaints all over the internet about this company doing the exact same thing they are doing to us and ruining their credit b/c they refuse to end the contract and will not provide proof of contract. They will no get us in touch with a supervisor, they only let us talk with customer service. All we want is to end our contract with them b/c we have no place to live and it will be that way for over months. We are living with different family members in two different states and we have no idea if or when we might be able to get into our home. We just want our service to terminate as of September 30, b/c we can't use it b/c of a National Disaster in Louisiana in August 2016. We just want to move on from this and have this end so we can move on to other things. Can you please help us b/c we cannot get any supervisors or owner of the companies on the phone. They are always busy and have to take our number to return our call
Kind Regards,
*** *** (***)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***