PADEN'S LAWN SERVICE

Complaint: ***
I am rejecting this response because:I am rejecting this response because:I am rejecting this response because: Protect America wanted my request for cancellation in writing by certified letter and emailI'm asking the same treatment from them acknowledging that I have cancelled the subscription, that my account is paid in full and that I want NO further contact with Protect America. Furthermore, I received a phone call telling me that I do not owe Protect America any money and my account is cancelledThe email I received from the company stated that the cancellation isn't until November meaning I would still owe them money This is a confusing double messageAdditionally, I keep receiving emails claiming I need to upgrade my security and they say I made a request for some kind of credit approval. I have NOT asked them for increased security or credit approvalI want a written statement that my account is closed and NO payment is dueMy bill is PAID IN FULLBy calling me it's my word against theirsI want this cancellation in WRITINGThank you.Regards,*** *** I received a phone call telling me that I do not owe Protect America any money and my account is cancelledHowever, I keep receiving emails claiming I need to upgrade my security and they say I made a request for some kind of credit approval. I have NOT asked them for increased security or credit approvalI want a written statement that my account is closed and NO payment is dueMy bill is PAID IN FULLBy calling me it's my word against theirsI want this cancellation in WRITINGThank you.Regards,*** ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I do still believe that they hustle their customers and need to revise their cancellation policyThe process is so difficult that it comes off as fraudulentIt took me complaining through Revdex.com just to get this “satisfactory resolution”
Regards,
*** ***

Protect America has received the complaint submitted by Ms***Upon review, it is outlined in section B of the agreement that Protect America requires a day written notice prior to the end of any renewal term to cancel servicesSince that notice was received in February, the account is set
to cancel on March 31, The payment for March is the last charge to Ms***'s accountAttached is a copy of the agreement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Regards,
*** *** The error was not on my behalf, They have some malfunction equipment , I am not using it because I have to keep on paying $to $every few months, due to they malfunction equipment I want to get out the contract and they giving
Revdex.com information so they could look good

Protect America,
Inchas received the feedback submitted by Mrs***After review, there will be a credit of $applied to
Mrs***'s accountThis will clear the balance in question for the month of
September

Complaint: ***
I am rejecting this response because: although I stated that I was renovating I was not told that I did not have sufficient time at any point to review the equipment. I also expressed on the set up call that I did not like the equipment and was pushed to keep going. I have expressed this at many times. The customer service did not reflect a company that I would like to work with. I have paid to return the equipment and that was received at the address for Protect America. Please discontinue are relationship. This is not appropriate for an American company. I did not care for your product or the customer service with the exception of my original salesperson who was great. Since you pride your company on being #1, I am sure you will not miss me. There is no reason to continue to ask for resolution. You have ruined the experience and since you are making it so difficult, I believe you will be ruining further referrals which I still had considered since the product did not work for me. The fact that you have not taken my request seriously and hid the facts about the two week period concerns meAgain, I wish to severe any business with Protect America and I have returned your product.
Regards,
*** ***

Protect America has received the complaint submitted by Mr*** ***As per Protect America's Agreement terms and conditions, the agreement is for months and we require a day written notice to process the cancellation of the accountThis information was provided to him when he
initially set up the account on March 26, and recapitulated to him on January 01, We received his day written notice on June 05, and processed the cancellation of the account accordinglyWe ask that he allows Protect America to assist with any further concerns

Protect America, Inchas received the complaint submitted by Mr* ***Protect America, Incprovides a self-install security service, which is expressed in the sales process and the signed agreementDue to the nature of the complaint, and investigation will be done to determine if any further
accommodations can be made

We have received the complaint filed by Ms*** and found that we received the equipment she returned to us on 12/12/and her credit card was refunded on 12/13/Please feel free to contact our office at *** ***-*** with any additional questions or concerns
Sincerely, Customer Protection Team

Protect America has received the rejected offer submitted by Ms***. We encourage Ms*** to contact Customer Service to listen to the recorded callThe Customer Service contact information is: *** ***

Protect America has received the complaint submitted by Mr*** *** We appreciate the opportunity to resolve his concerns and provide the best possible solutionMr*** initially set up the account on July 11, 2017. As per the terms and conditions of the Monitoring Agreement, Section
stipulates that, Customers cancelling outside the three (3) days as described but within thirty (30) days will be responsible for the monthly service rate collected at the time the Agreement was signed and this service fee will not be refundedWe reviewed the account and callsMr*** returned the equipment within the thirty days and the account was cancelled effective August 07, The balance on the account is validWe ask that he allows Protect America to assist with any further concerns

Protect America has received the rejected response submitted by Ms*** ***MsGuibord has been a valued customer and as a courtesy to her, we waived the payment due for the month of JuneWe ask that she allows Protect America to assist with any further concerns

Complaint: ***
I am rejecting this response because:Product America is not working to resolve the issueThey still are saying the house was protected by all of the sensors but oneThey did offer to replace the sensor but I still have paid over dollars for no protectionThe chances of someone breaking into my home using any entrance other than the kitchen was slimWhy would anyone only cover a portion of their home
Regards,
*** ***

Complaint: ***
I am rejecting this response because:They are lyingWhat they aren't telling you is that they were sending this email to my old email address that I no longer had access to.When I moved I gave them my new address,ph number and email addressWhen I did not get the email they are referring to,I called and asked what email address they had, and they said ***I told them they had the wrong one and gave them *** again,which they said they would change and send it again.They never did,even after I called at least more timesIt wasn't until I had my credit card company stop paying them in January that they miraculously out of the blue found my new email addressThey started sending threatening emails at a rate of a day starting this monthHad I not stopped payment ,they would have never contacted me. I have all of their emails saved
Regards,
*** ***

Thank you for allowing us the opportunity to address Mr***’s concernsWe have reviewed the account and found that he called and requested to cancel service on 6/20/17, and at that time we informed him that we required a written notice to cancel serviceWe have had the opportunity to speak
with Mr*** and resolved his concerns His account is set to cancel on 5/31/with a zero balanceIf Mr*** has any further questions or concerns please have him contact our office at ***-***-*** Sincerely, Customer Protection

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Protect America has received the rejected response submitted by Ms*** ***We appreciate the opportunity to resolve her concernsWe reviewed the recorded call dated July 06, We advised Ms*** that we require a thirty day cancel noticeWe submitted the information required to terminate the account to her email address on file to which she provided her written consent stating that she acknowledged that the services will be terminated effective August 31, and will be responsible for any remaining balance due on the accountWe ask that she allows Protect America to assist with any further concerns

Protect America has received the complaint submitted by Mr*** ***We reviewed the account and calls. Mr*** informed us that a certain part of his alarm system was not functioningWe sent him the replacement partMr*** did not contact us regarding installation of
the equipmentHe called regarding dissolution of the accountWe provided available options to him including replacing his alarm system to which he declinedMr*** has been a valued customerWe ask that he continue to allow us the opportunity to resolve any concerns

Protect America has received the complaint submitted by the Revdex.com on behalf of *** ***; we have a commitment to our customers to resolve their concerns as they ariseIn reviewing her account we have found that the renewal agreement was signed on January 8, for months
February 1, will be the start of the renewal agreement with a rate of $for monthsOnce the first months are completed, her rate will be return to $per monthAt this time her request will not be grantedIf she has any further questions or concerns please contact us at 1-***-***-Sincerely, Customer Protection Department