PADEN'S LAWN SERVICE

Protect America has received the rejected response submitted by Ms. [redacted] As per Protect America contract terms and conditions, we require a 30 day written notice to process cancellation of the account. We provided this information again to Ms. [redacted] when she contacted us in October 2016. We received her 30 day written cancellation notice and processed the cancellation of the account accordingly. We ask that she allows Protect America to assist with any further concerns.

Protect America has received the complaint submitted by Ms. [redacted].  As per Protect America's contract terms and conditions, the contract is for 36 months. We reviewed the initial sales call dated 03/06/2014, the sales representative advised her that the agreement term is 36 months and...

she understood. He then walked her through signing the documents electronically page by page until she was done and she submitted the signed agreement back to us. This is the document that we provided to her when she requested for it. We ask that she allows Protect America to assist with any further concerns.

We have received the rejected response from [redacted]. At this time we feel that we have done everything in our power to reach a resolution.  It is our priority to address and resolve your concerns as they arise. Please feel free to contact us at customerprotection@[redacted]a.com or ([redacted]-[redacted] ext. [redacted]5 for any additional questions or concerns. Sincerely, Customer Protection Department

Complaint: [redacted]
I am rejecting this response because:I never received any emails regarding there inability to transfer my account. However, since they are saying they sent it 27 days after I closed the sale of that property, there is no reason for me to call and discuss my options since I have no access to that property anymore. I consider are business to be concluded, and I will be taking further action in court to get my money back for the months of July 2016-January 2017
Regards,
[redacted]

Protect America has received the rejection submitted by Mrs. [redacted]. Ms. [redacted] has been provided with her options to get out of the agreement while still in term. Until the service is eligible for cancellation in July 2017, Ms. [redacted] has the option to transfer the system to someone else or pay off the remainder of the term. We would prefer that Ms. [redacted] allow us to further assist in troubleshooting any system issues.

We have contacted [redacted] and are working to resolve this matter.

Complaint: [redacted]
I am rejecting this response because: I called the Retention Department last June 14, 2016 and I spoke with [redacted]. She offered me to buy out my contract, I accepted the offer and paid $199 and they charged my credit card as of yesterday for that amount. Attached is the email they sent me that after June 30, 2016 I don't have any obligation and I won't be charge again monthly service fee of $34.99. I will confirm and call them on July 1, 2016 to double check if my account is fully close. It just hard for me to trust a company that gave me a difficult time canceling my contract and I just want to make sure that they will do their part in resolving this case. 
Regards,
[redacted]

Protect America has received the rejected response submitted by Mr. [redacted]. Mr. [redacted] would need to contact [redacted] at phone number: ([redacted]-[redacted] to resolve any concerns.

Protect America, Inc. has received the complaint submitted by Ms. [redacted]. Due to the nature of the complaint, an investigation will be ran to determine the validity of the renewal agreement. We've attached a copy of the agreement.

Protect America has received the complaint submitted by Mr. [redacted] Upon review of the account, it was determined that he did cancel the order in the same day. We have received the equipment that he sent back to us. We processed a credit adjustment on his account. We ask that he allows Protect...

America to assist with any further concerns.

Complaint: [redacted]
I am rejecting this response because: despite the fact that PAI could not continue to defend its proven failure to provide adequate service, it has the audacity to repeat its unreasonable expectation. A breach of contract is a failure to do what one has agreed to do in a contract.  The terms of the contract indicates that “PAI warrants to Customer that “Equipment” provided by PAI is suitable for originating signals to the Monitoring Facility and will be free of defects in materials and workmanship.”  The “Equipment” includes any supplemental products, and they are part of the service as described in the contract.  The sensor and the motion detector are among the essential parts of the alarm system.  So is the timing of the delivery of the replacement.  They are material elements of the contract.  Therefore, failure to replace the essential part in a timely manner alone defeated the performance of the alarm system and the very purpose of making the contract.  This is clear representation of a breach of contract. PAI’s statement:  “At this time we are unable to reach an amicable resolution,” suggests legal action.  The possibilities of the mishaps caused by employees and parts are mentioned in the contract but only for the purpose of PAI’s protection.  Whether its one-sided contract will be challenged in the court remains to be seen.  When signing a contract, both parties to the deal must be given something of value in order for the contract to be enforceable.  I have always fulfilled my obligations.  To my detriment, I had to deal with the non-functioning system, the break-in, the runaround, and the blatant denials.  My loss and damages are irretrievable and significant.  What value did PAI give me?  To avoid the appearance of a predatory business practice, PAI can immediately refund or rescind the contract in writing so neither party owes any obligation to the other. Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Protect America has received the rejected offer submitted by Ms. [redacted]. We have been in contact with her and we are addressing her concerns.

Complaint: [redacted]
I am rejecting this response because:I do not agree what the company claimed here. If I understood that the company immediately started to charge us even if we didn't install the equipment, I still insisted not to install the equipme for over 10 months and I still agreed to start the service right away, and I still was shocked when I knew we had been charged for 10 months without even awaring of it, do you believe this makes sense? Also,I want to understand what was the "deal" the salesman pursuaded me to get at that time. Can the company explain what kind of promotion they gave us that we should have not missed? Why did I find out I didn't get any better package than normal startup package and paid even higher cost for equipment?The company called me several times later on to ask me to self install the equipment. I told them each time the house was not ready to use the service yet. Did they consider this situation honestly for their customer and did they ever mention to me that I had already been charged even though the equipment was not installed?For the company that got us into their business in a dishonest way, we cannot trust our house to them. We lost about $680 for nothing already, and we need to protect us from them taking more from us. I think we have right to put a stop to a merchant that treated us dishonestly. Regards, [redacted]

We have received the complaint filed by Mr. [redacted] and found that we have a solution for your casements that involves you using your existing equipment. We will reach out to you within 24 hours to assist you with your security service.   Best Regards, Customer Protection

Protect America, Inc. has received the complaint filed by Mr. & Mrs. [redacted] and found that he was provided the 3 year agreement term and the terms and conditions during the initial sales call. Mr. [redacted] specifically asked during the sales call, “Say for some reason I have to cancel before the 3 year...

term is up, what is the penalty”? The sales agent explained the 14 day return policy then explained he would be liable for the remaining balance of the agreement term due to PAI not having early termination. Mr. [redacted] signed then completed the online agreement.  We’ve found that Mr. [redacted] had a clear understanding that he’s liable for the remaining balance of the agreement. There is no refund due at this time.

We have received the complaint filed by Ms. [redacted] and found that she originally called requesting to cancel service on 11/15/17. At that time we reiterated the terms of the agreement and the 30 day cancellation policy.  She refused to sign the cancellation link that included the final...

monthly monitoring. Additionally, Prior to a customer signing the agreement with us, we read a verbatim that includes the cancellation policy and procedure  that the customer have to verbally agree to  prior to completing the online agreement. We have attached her agreement to allow her the opportunity to review the contract terms and conditions.  Please feel free to contact us at [redacted] should you have any additional questions or concerns. Regards , Customer Protection

Complaint: [redacted]

I am rejecting this response because:  I have not received a copy of the contract, which I contest, which I have repeatedly requested.  I sent a certified letter to the corporate office, which they received at 2:00 PM today.  The only thing they sent me was a fraudulently signed piece of paper.  They say that they can't let me see my contract because it is illegal.  It is my contract and I demand to see it.  They can not provide it because they do not have it. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I don't see a response.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: They provided me with 2 options either wait until the contract is over or find someone to take over your contract.  both options are not good options because I feel that protect America should be flexible in this situation because this is a real big issue not only for me but for other customers. IF PROTECT AMERICA CANNOT LET THE CUSTOMERS KNOW THAT THERE ALARM SYSTEM IS BROKE THEN THEY NEED TO FIX THIS ISSUE!!!
Regards,
[redacted]