PADEN'S LAWN SERVICE

Protect America have received the complaint filed by Ms. [redacted].  In reviewing her account we’ve found that we have replaced any faulty equipment. The most recent trouble she experienced was with the mobile application to her phone. The phone application may read offline but this does not...

mean the system is not functioning properly. Additionally, the Central Monitoring Station records show that Ms. [redacted] hit the panic key in error. After reviewing Ms. [redacted] false alarm reports, we have agreed to pay $350.00 of the fines. I have submitted a copy of the payment for your viewing. We at Protect America value its customers and have a strong commitment to support and resolve concerns as they may arise.  It appears that all technical concerns have been resolved.

Protect America has received the complaint submitted by Ms. [redacted]. We appreciate the opportunity to address her concerns. We have processed the cancellation of her account effective immediately and waived the outstanding balance as a courtesy to her. We ask that she allows Protect America...

to assist with any further concerns.

Protect America, Inc. has received the complaint submitted by Ms. [redacted]. Due to the nature of the complaint, an investigation will be ran to determine the validity of the renewal agreement. We've attached a copy of the agreement.

We have received the rejected response from [redacted]. At this time we feel that we have done everything in our power to reach a resolution.  It is our priority to address and resolve your concerns as they arise. Please feel free to contact us at customerprotection@[redacted]a.com or ([redacted]-[redacted] ext. [redacted]5 for any additional questions or concerns. Sincerely, Customer Protection Department

Protect America has received the rejection submitted by Mrs. [redacted]. Ms. [redacted] has been provided with her options to get out of the agreement while still in term. Until the service is eligible for cancellation in July 2017, Ms. [redacted] has the option to transfer the system to someone else or pay off the remainder of the term. We would prefer that Ms. [redacted] allow us to further assist in troubleshooting any system issues.

We have contacted [redacted] and are working to resolve this matter.

Protect America has received the rejected response submitted by Mr. [redacted]. Mr. [redacted] would need to contact [redacted] at phone number: ([redacted]-[redacted] to resolve any concerns.

Complaint: [redacted]
I am rejecting this response because:I never received any emails regarding there inability to transfer my account. However, since they are saying they sent it 27 days after I closed the sale of that property, there is no reason for me to call and discuss my options since I have no access to that property anymore. I consider are business to be concluded, and I will be taking further action in court to get my money back for the months of July 2016-January 2017
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I called the Retention Department last June 14, 2016 and I spoke with [redacted]. She offered me to buy out my contract, I accepted the offer and paid $199 and they charged my credit card as of yesterday for that amount. Attached is the email they sent me that after June 30, 2016 I don't have any obligation and I won't be charge again monthly service fee of $34.99. I will confirm and call them on July 1, 2016 to double check if my account is fully close. It just hard for me to trust a company that gave me a difficult time canceling my contract and I just want to make sure that they will do their part in resolving this case. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Protect America, Inc. has received the complaint filed by Mr. & Mrs. [redacted] and found that he was provided the 3 year agreement term and the terms and conditions during the initial sales call. Mr. [redacted] specifically asked during the sales call, “Say for some reason I have to cancel before the 3 year...

term is up, what is the penalty”? The sales agent explained the 14 day return policy then explained he would be liable for the remaining balance of the agreement term due to PAI not having early termination. Mr. [redacted] signed then completed the online agreement.  We’ve found that Mr. [redacted] had a clear understanding that he’s liable for the remaining balance of the agreement. There is no refund due at this time.

Protect America has received the rejected offer submitted by Ms. [redacted]. We have been in contact with her and we are addressing her concerns.

Complaint: [redacted]

I am rejecting this response because:  I have not received a copy of the contract, which I contest, which I have repeatedly requested.  I sent a certified letter to the corporate office, which they received at 2:00 PM today.  The only thing they sent me was a fraudulently signed piece of paper.  They say that they can't let me see my contract because it is illegal.  It is my contract and I demand to see it.  They can not provide it because they do not have it. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Protect America has received the complaint submitted by Mr. [redacted] Upon review of the account, it was determined that he did cancel the order in the same day. We have received the equipment that he sent back to us. We processed a credit adjustment on his account. We ask that he allows Protect...

America to assist with any further concerns.

Complaint: [redacted]
I am rejecting this response because: They provided me with 2 options either wait until the contract is over or find someone to take over your contract.  both options are not good options because I feel that protect America should be flexible in this situation because this is a real big issue not only for me but for other customers. IF PROTECT AMERICA CANNOT LET THE CUSTOMERS KNOW THAT THERE ALARM SYSTEM IS BROKE THEN THEY NEED TO FIX THIS ISSUE!!!
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I don't see a response.
Regards,
[redacted]

We have received the complaint filed by Ms. [redacted] and found that she originally called requesting to cancel service on 11/15/17. At that time we reiterated the terms of the agreement and the 30 day cancellation policy.  She refused to sign the cancellation link that included the final...

monthly monitoring. Additionally, Prior to a customer signing the agreement with us, we read a verbatim that includes the cancellation policy and procedure  that the customer have to verbally agree to  prior to completing the online agreement. We have attached her agreement to allow her the opportunity to review the contract terms and conditions.  Please feel free to contact us at [redacted] should you have any additional questions or concerns. Regards , Customer Protection

We have received the complaint filed by Mr. [redacted] and found that we have a solution for your casements that involves you using your existing equipment. We will reach out to you within 24 hours to assist you with your security service.   Best Regards, Customer Protection

Complaint: [redacted]
I am rejecting this response because:I do not agree what the company claimed here. If I understood that the company immediately started to charge us even if we didn't install the equipment, I still insisted not to install the equipme for over 10 months and I still agreed to start the service right away, and I still was shocked when I knew we had been charged for 10 months without even awaring of it, do you believe this makes sense? Also,I want to understand what was the "deal" the salesman pursuaded me to get at that time. Can the company explain what kind of promotion they gave us that we should have not missed? Why did I find out I didn't get any better package than normal startup package and paid even higher cost for equipment?The company called me several times later on to ask me to self install the equipment. I told them each time the house was not ready to use the service yet. Did they consider this situation honestly for their customer and did they ever mention to me that I had already been charged even though the equipment was not installed?For the company that got us into their business in a dishonest way, we cannot trust our house to them. We lost about $680 for nothing already, and we need to protect us from them taking more from us. I think we have right to put a stop to a merchant that treated us dishonestly. Regards, [redacted]