PADEN'S LAWN SERVICE

Protect America has received the complaint submitted by Ms[redacted] We reviewed the account and calls. We applied the credit on her account for the time period that she had lack of services. If she would like to discuss termination of the contract, she would need to contact us at [redacted]...

[redacted]

Protect America has received the rejected offer submitted by Ms. [redacted] and we were able to reach out to her and resolve her concerns.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and will accept the resolution, but note the business was unwilling to assist until I filed this complaint with the Revdex.com and posted an unsatisfactory review on YELP. This is the resolution I was looking for, however Protect America has a consistent pattern of not taking care of customers until they are publicly called out. I cannot in good conscience recommend this company to anyone looking for home security services.
Regards,
[redacted]

Protect America has received the complaint submitted by Ms. [redacted]. We are in the process of investigating the matter. We will be in contact with her to assist in resolving her concerns. We ask that she allows Protect America to assist with any further concerns.

Protect America has received the complaint submitted by Mr[redacted]. As per Protect America's contract terms and conditions, the contract is for 36 months and we require a 30 day written notice to process cancellation of the account. We provided this information to Mr. [redacted] on the initial...

sales call dated November 9, 2012 and advised him again on subsequent calls thereafter. We received his 30 day written cancellation notice in January 2017 and processed the cancellation of the account accordingly. We ask that he allows Protect America to assist with any further concerns.

Here is the complaint ID [redacted] that has been resolved.I spoke with Mr. [redacted] today and he declined our offer to lower his rate.  Due to him experiencing misrepresentation with one of our associates, we are canceling his  account per his request. We’ve sent the cancellation link for him to properly cancel and provided him instructions on returning the equipment. Please let me know if there’s any additional information you need from me. Regards,[redacted]________________________________________

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Protect America have received the complaint filed by Ms. [redacted]. We were able to speak with Ms. [redacted] and explain the return process to her. Additionally, we’ve explained that the $79.00 restocking fee was explained to her during the initial sales call. Ms. [redacted] acknowledged that she...

understood.

Protect America has received the complaint submitted by Mr. and Ms. [redacted]. Upon review, because we received her cancellation letter in January of 2016, Ms. [redacted]’s account cancelled on January 31, 2016 and at this time, no refund is due. We did, however, provide Ms. [redacted]’s account with a...

credit for her last month. Ms. [redacted] received a courtesy copy of her agreement in January. Detailed under Terms and Conditions section B and section 13 under Monitoring Agreement is information on Protect America’s 30-day cancellation policy. Regarding monthly testing, we do encourage and rely on our customers to call in and perform monthly testing, as well as to adjust contact information. At this time, we find that the charges are true and valid.

We have received the rejected response from Ms. [redacted]. At this time we ask that she call our office at [redacted], to allow us the opportunity to reach a resolution. Sincerely, Customer Protection Department

Protect America has received the rejected response submitted by Mr. [redacted]. We reviewed the account and calls. We have made several attempts to install and activate his system to no avail. On the recorded calls dated 01/28/2015 and 12/13/2016 which was the last documented conversation we had with Mr. [redacted], he advised us that he did not want to install and activate the system.  He just wanted to update his payment information. We would like Mr. [redacted] to utilize the system and we encourage him to contact customer service at phone number ###-###-#### to get assistance in installing it if not, he would need to call and obtain information on his Agreement end date and the cancellation process.

Complaint: [redacted]
I am rejecting this response because: the situation has not yet been resolved. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have not been able to speak to a live person to hear the proposed response, and they have only...

left a message asking to call back. When I called back I got voicemail which said they would respond within 24 hours. That did not happen. They have emailed a new comtract and I have to agree to their terms before I can read it. I do not trust them and therefore none of this is acceptable to me.
Regards,
[redacted]

Protect America has received the complaint submitted by Mr. [redacted]. Upon review, it is outlined in the contract that Protect America requires a 30 day written notice in order to cancel services. The account has been processed for cancellation and at this point, there are no further financial...

obligations between parties. We ask that Mr. [redacted] allow Protect America to assist with any further concerns.

Protect America has received the complaint submitted by Mrs. [redacted]. Upon review, consumers have the right to sign up for whatever services they may choose. While we do sympathize with Ms. [redacted], on the initial sales call Mr. [redacted] stated that they were no longer in contract with CPI. We ask...

that Mrs. [redacted] allow Protect America to assist with any further concerns.

Complaint: [redacted]
I am rejecting this response because: protect America should not be a allowed to implement a 30 day cancellation charge!! You have charged me 2 additional months after contract expired which have been paid for service not agrred to. Protect America  has not even been monitoring my home!! NO work on your part what so ever. I sent a 30 day prior notice by email that you choose not to read or respond to.  Protect America has been paid $800.00 and have had to do nothing.  CLOSE THIS ACCOUNT PAID IN FULL!! 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please not that I haven't received anything from Protect America. I am looking to put them behind me. I will look for the communication regarding the settlement agreement.Thank you[redacted]
Regards,
[redacted]
Revdex.com[redacted] 
[redacted]
[redacted] [redacted]
Dear [redacted]
This message is in regard to a complaint submitted to the Revdex.com about your business on 12/16/2016 by Michael Bell .  This complaint was assigned ID [redacted]
Revdex.com would like to thank you for your cooperation and response to the above-referenced consumer's complaint.  After forwarding the consumer your response, the consumer notified our office the matter is resolved.  Therefore we have closed this case accordingly.
If you have any questions, however, we are happy to assist you.  Thank you for your cooperation in this matter and for your support of our self-regulatory goal.
Regards,
[redacted] 
Dispute Resolution Specialist
MESSAGE:
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Please not that I haven't received anything from Protect America. I am looking to put them behind me. I will look for the communication regarding the settlement agreement.Thank you[redacted]
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: there was no solution offer to resolve the complaint after I sent 3 emails to address the problems.
Regards,
[redacted]

Protect America, Inc. provided resolutions for the inconvenience that was experienced on Mrs. [redacted] behalf in regards to the incident mentioned. There was a credit that was applied to the account due to this experience. The security system was functioning and working as designed...

and did not show any type of malfunction. At this moment Protect America, Inc. can provide the following options:1. Continue the service until contract is complete ( Oct 11, 2017)2. Transfer the service (no longer tied to the account)3. Payoff $1259.72 total  (8 out of 36 months paid)

In reviewing Mr. & Mrs. [redacted] account, we have found that there is no refund due at this time.  We have made several attempts to reach a resolution with Mr. [redacted] but have been unsuccessful.  If he wish to speak with us regarding his agreement please feel free to contact us at [redacted]-[redacted].   Regards,   Customer Protection