PADEN'S LAWN SERVICE

Protect America has received the complaint submitted by Mr[redacted]. As per Protect America's contract terms and conditions, the contract is for 36 months and we require a 30 day written notice to process cancellation of the account. We provided this information to Mr. [redacted] on the initial...

sales call dated November 9, 2012 and advised him again on subsequent calls thereafter. We received his 30 day written cancellation notice in January 2017 and processed the cancellation of the account accordingly. We ask that he allows Protect America to assist with any further concerns.

Protect America, Inc. has received the complaint filed by Ms. [redacted] and found that PAI received her letter of cancellation on 8/5/2015.  Per Ms. [redacted] agreement with Protect America, we require a 30 day written notice to cancel service. Ms. [redacted] draft date is set for 9/3/2015 and the...

account will cancel 9/30/2015 with service rendered until 9/30/2015

Protect America has received the rejected offer submitted by Ms. [redacted] and we were able to reach out to her and resolve her concerns.

Protect America has received the complaint submitted by Ms. [redacted]. We are in the process of investigating the matter. We will be in contact with her to assist in resolving her concerns. We ask that she allows Protect America to assist with any further concerns.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and will accept the resolution, but note the business was unwilling to assist until I filed this complaint with the Revdex.com and posted an unsatisfactory review on YELP. This is the resolution I was looking for, however Protect America has a consistent pattern of not taking care of customers until they are publicly called out. I cannot in good conscience recommend this company to anyone looking for home security services.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:We live in a very rural area. The most we can receive in wifi service is 3 mbps. The router we have now causes a huge drag on the speed now. And a larger router will  not fix the problem. And again, you are asking me to pay for something else! Just let all this go already. You scammed me once already into buying in even though I specifically asked about the phone service before I bought in. Now you want ME to fix a problem that you have with your equipment. I'm trying to be nice here but you refuse to let all this go.
Regards,
[redacted]

We have received the rejected response from Ms. [redacted]. At this time we ask that she call our office at [redacted], to allow us the opportunity to reach a resolution. Sincerely, Customer Protection Department

Complaint: [redacted]
I am rejecting this response because: It took the company over 30 days to try and get my Z-wave devices to work and they failed.  I was sold a system that would work with my z-wave devices and it didn't they never got it to work, they also have an app that can't be used at night if the room is not illuminated, nor in the sunlight rendering the app. useless. I was unaware of these limitation till I got the equipment and though they give you 30 days to cancel as stated before its totally bogus because its from the day the unit ships which shipping time takes up 3-10 days then another 3-10 days is loss to setting the unit up by appointment, then they sent out the wrong equipment, that took another 7 days and another 5 days to set up an appointment to install the new device which the device never worked.  Then they tried to convince me to change over to an entire new set up though they had no video or photos that they could show that the new system would work so after over 30 days of trying to work with them I gave up and told them to cancel in which they replied it had been over 30 days which is ludicrous considering that I never had exactly what was sold to me up and running for not even 1 day as the company failed to ever get my z-wave device to work. I was even willing to use their siren but when they sent out the wrong equipment for the 3rd time I quit.  Its a terrible company to never get the item to work right ask me to give them chance after chance to get it to work and then to say its over 30 days is insane.  Then they said to cancel I have to pay them for 3 years for a unit they never got to work and they sent me a bill for $1000 to cancel a service where the equipment never worked.
Regards,
[redacted]

We have received the rejected response filed by Ms. [redacted]. At this time we are unable to reach an amicable resolution with Ms. [redacted]. We ask that Ms. [redacted] contact our cancellation department to discuss what her options to cancel are.

Complaint: [redacted]
I am rejecting this response because:I have not been able to speak to a live person to hear the proposed response, and they have only...

left a message asking to call back. When I called back I got voicemail which said they would respond within 24 hours. That did not happen. They have emailed a new comtract and I have to agree to their terms before I can read it. I do not trust them and therefore none of this is acceptable to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: the situation has not yet been resolved. 
Regards,
[redacted]

In reviewing Mr. & Mrs. [redacted] account, we have found that there is no refund due at this time.  We have made several attempts to reach a resolution with Mr. [redacted] but have been unsuccessful.  If he wish to speak with us regarding his agreement please feel free to contact us at [redacted]-[redacted].   Regards,   Customer Protection

Thank you for allowing us the opportunity to address Mr. [redacted] concerns. We have reached out to him assured him that it is our job to assure his system is functioning properly.  Mr. [redacted] new equipment is due for delivery to his home today (4/12/18). Also, to assure Mr. Miller complete...

customer satisfaction we have sent overnight an additional panel to allow him to move the panel to the master bedroom for Broadband connection. We look forward to continuing to work with Mr. Miller and should he have any additional questions or concerns please feel free to contact us at [redacted]-[redacted]Sincerely,Customer Protection

Complaint: [redacted]
I am rejecting this response because: protect America should not be a allowed to implement a 30 day cancellation charge!! You have charged me 2 additional months after contract expired which have been paid for service not agrred to. Protect America  has not even been monitoring my home!! NO work on your part what so ever. I sent a 30 day prior notice by email that you choose not to read or respond to.  Protect America has been paid $800.00 and have had to do nothing.  CLOSE THIS ACCOUNT PAID IN FULL!! 
Regards,
[redacted]

Protect America has received the complaint submitted by Mr. [redacted]. Upon review, it is outlined in the contract that Protect America requires a 30 day written notice in order to cancel services. The account has been processed for cancellation and at this point, there are no further financial...

obligations between parties. We ask that Mr. [redacted] allow Protect America to assist with any further concerns.

Complaint: [redacted]
I am rejecting this response because: there was no solution offer to resolve the complaint after I sent 3 emails to address the problems.
Regards,
[redacted]

Protect America has received the complaint submitted by Mr. [redacted]. Because Mr. [redacted] is outside of the initial 14-day cancellation window, we request that he follow proper cancellation procedures. Protect America can provide Mr. [redacted] with options for early termination at his request upon call in. As...

of current, the charges are true and valid. Mr. [redacted] has also received a copy of his agreement. We ask that Mr. [redacted] allow Protect America to assist him with any future concerns.

Protect America have received the complaint filed by Ms. [redacted]. We were able to speak with Ms. [redacted] and explain the return process to her. Additionally, we’ve explained that the $79.00 restocking fee was explained to her during the initial sales call. Ms. [redacted] acknowledged that she...

understood.

Complaint: [redacted]
I am rejecting this response because:Hello Mrs. [redacted] I am rejecting the response from protect America because on the 23rd I called them and [redacted] from Protect America Told me that if I pay $22.49 they would send me a document stating that they would cancel my service that I would not  owe after March and that would end my contract as of April for June July and that my contract will be canceled after I pay the 22.49. II never received the contract so I called back and then I believe I spoke to a manager named begins with O she told me on the phone it would take 24 hours to send me the contract and I told her that I was willing to pay the 22.49 after I get the contract. I still have not seen it as of today!
Regards,
[redacted]

Protect America has received the complaint submitted by Mr. [redacted]. We've had the opportunity to speak with Mrs. [redacted] and are working with them to reach a resolution. We ask that Mr. [redacted] continue to allow Protect America to assist with any concerns.