PADEN'S LAWN SERVICE

Protect America has received the complaint submitted by Mrs. [redacted]. Upon review, consumers have the right to sign up for whatever services they may choose. While we do sympathize with Ms. [redacted], on the initial sales call Mr. [redacted] stated that they were no longer in contract with CPI. We ask...

that Mrs. [redacted] allow Protect America to assist with any further concerns.

Protect America has received the complaint submitted by Mr. and Ms. [redacted]. Upon review, because we received her cancellation letter in January of 2016, Ms. [redacted]’s account cancelled on January 31, 2016 and at this time, no refund is due. We did, however, provide Ms. [redacted]’s account with a...

credit for her last month. Ms. [redacted] received a courtesy copy of her agreement in January. Detailed under Terms and Conditions section B and section 13 under Monitoring Agreement is information on Protect America’s 30-day cancellation policy. Regarding monthly testing, we do encourage and rely on our customers to call in and perform monthly testing, as well as to adjust contact information. At this time, we find that the charges are true and valid.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please not that I haven't received anything from Protect America. I am looking to put them behind me. I will look for the communication regarding the settlement agreement.Thank you[redacted]
Regards,
[redacted]
Revdex.com[redacted] 
[redacted]
[redacted] [redacted]
Dear [redacted]
This message is in regard to a complaint submitted to the Revdex.com about your business on 12/16/2016 by Michael Bell .  This complaint was assigned ID [redacted]
Revdex.com would like to thank you for your cooperation and response to the above-referenced consumer's complaint.  After forwarding the consumer your response, the consumer notified our office the matter is resolved.  Therefore we have closed this case accordingly.
If you have any questions, however, we are happy to assist you.  Thank you for your cooperation in this matter and for your support of our self-regulatory goal.
Regards,
[redacted] 
Dispute Resolution Specialist
MESSAGE:
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Please not that I haven't received anything from Protect America. I am looking to put them behind me. I will look for the communication regarding the settlement agreement.Thank you[redacted]
Regards,
[redacted]

Protect America, Inc. provided resolutions for the inconvenience that was experienced on Mrs. [redacted] behalf in regards to the incident mentioned. There was a credit that was applied to the account due to this experience. The security system was functioning and working as designed...

and did not show any type of malfunction. At this moment Protect America, Inc. can provide the following options:1. Continue the service until contract is complete ( Oct 11, 2017)2. Transfer the service (no longer tied to the account)3. Payoff $1259.72 total  (8 out of 36 months paid)

Protect America has received the rejected response submitted by Mr. [redacted]. We reviewed the account and calls. We have made several attempts to install and activate his system to no avail. On the recorded calls dated 01/28/2015 and 12/13/2016 which was the last documented conversation we had with Mr. [redacted], he advised us that he did not want to install and activate the system.  He just wanted to update his payment information. We would like Mr. [redacted] to utilize the system and we encourage him to contact customer service at phone number ###-###-#### to get assistance in installing it if not, he would need to call and obtain information on his Agreement end date and the cancellation process.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Protect America has received the rejected offer submitted by Ms. [redacted]. We are also reviewing her complaint from the Consumer Protection Division and we are going to handle this matter through the state department process.

Complaint: [redacted]
I am rejecting this response because:[redacted] I will not call the same phone number. It only calls a representative and goes nowhere. On hold, talk to someone that does nothing, put on hold for a different dept, and round and round you go again. More time spent on hold than talking. I have received a hard copy of the contract. Seven pages long and my forged signature is on every page. I have never seen this contract or have I ever signed it. They could put my name on anything and call it a contract. If this is legal I live in the wrong country. If I get a different phone number I will call them. They know my number also.
Regards,
[redacted]

Protect America, Inc. has received the response submitted by Mr. [redacted]. The contract was signed online, therefore there wont be a physical signature. There is another option for replacement equipment that has not been attempted. The cellular system is an option that we can send out to replace the current system. It can be placed anywhere in the home and operates independently from everything else.

Protect America has received the rejection submitted by Mr. [redacted]. While we do sympathize with Mr. [redacted], the terms of the renewal agreement can't be renegotiated. Our records indicate that we've spoken with Mr. [redacted] and he's installed the new equipment.

Protect America,
Inc. Has received the feedback submitted by Mr. [redacted]. Upon review, it is
outlined in the signed agreement that a $79.00 restocking fee shall be assessed
on all returns. Furthermore, there is no balance on Mr. [redacted]'s account and
it was cancelled as of 11/13/2015. Attached...

is a copy of the signed agreement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. In the future I would advise Protect America to more closely monitor their transactions and the attitudes of their personnel towards their customers. I have noticed that my complaint is not the only one of this nature.
Regards,
[redacted]

Protect America have received the complaint filed by Mr. [redacted] and found that we received the cancel letter on 9/16/15. Protect America requires a 30 day written notice to cancel an account. Ms. [redacted] is the approved party on the account therefore we require the approved party cancel the account....

The [redacted] account is set to cancel 10/31/15.

Complaint: [redacted]
I am rejecting this response because:No, I didn't understand the payment start without installation of the equipment. When the salesman asked me when the renovation is done, I said it could be in Jan or Feb but I am not sure. It is a totally tearing down inside the house and I had no idea when the work is going to be complete. The salesman did persuade me to install in the renovation house to protect it anyway. But my husband and I did not think this made sense. It is not practical to install sensors when everything is in dust and we didn't live there. I am brand new shopper to home security and didn't understand all the tricks behind the words told by the salesman. I did ask him to write note in my account about this house is under renovation and should not start the service till renovation is done. They called me several times later to ask me to install the equipment and each time I told them that the house is still under renovation and we are not ready to use the service in a dusty empty house. They never mentioned to me they started to charge me even though I didn't install the equipment. In Aug the house was finally ready to move in so I called them. Until then I realized they had been charged me ever since the very beginning of the call with the salesman even though they fully understood as a customer we were not aware of the service stated already. This is a trick that any new customer could fell in without painful experience. But I do think as a customer when you realized the merchant is not honest with you for their service and would not correct their mistakes, I have the right to reject their service. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this...

response because: I signed an agreement with Protect America to provide Home Security Service which they have not provided.  They have been collecting payment from my credit card but not providing service.  I have learned since I filed the original complaint what a Home Security Service should provide.  Since I signed the contract with Protect America in February 2014, no service has been provided.  Each time the alarm went off or triggered by mistake, nothing happened; no one contacted me from Protect America to see if I was okay or my family was in jeopardy.  Since I have a new home security company, anytime the alarm has been set off; someone from the company contacts me by phone to ensure I or my family is safe.  I have never been contacted by Protect America when the alarm has went off while installed in my previous home....ever.  I do not believe protect America monitored my previous home; as they have no way of knowing whether the alarm system is connected or going off or anyone has tripped the alarm, etc.  This is not a way to do business.  If the contract is not cancelled by Protect America and Revdex.com cannot do anything to protect me from them taking my money without providing a service; then I will close the credit card that they have been charging and they will no longer be able to collect monthly payments from me without providing a service.As I have stated before; contracts and/or agreements are NOT one sided; they agreed to protect my home and sending out equipment that does not go anywhere but only sets off an alarm inside your house and no one is monitoring it; is not what I agreed to pay for.Revdex.com please help!!! 
Regards,
[redacted]

Protect America has received the complaint submitted by the Revdex.com on behalf of [redacted]; we have a commitment to our customers to resolve their concerns as they arise. In reviewing his account we have found that [redacted] called 4/24/2016 to request information on...

renewing her agreement. Mr. and Mrs. [redacted] signed the agreement 4/25/2016 for a 36 month term. At this time his request will not be granted. Mr. Seymour can reach out to us directly if he have any additional questions or concerns at 1-[redacted]-[redacted]-[redacted]. Sincerely, Customer Protection Department

Protect America has received the complaint submitted by Mr. [redacted] and we appreciate the opportunity to address his concerns and provide him the best possible solution. An account review has been completed with the following actions taken. We have processed the cancellation of the account...

accordingly and in addition, Protect America has waived the outstanding balance of $189.95. We ask that he allows Protect America to assist with any further concerns.

Protect America has received the complaint submitted by Ms. [redacted].  As per Protect America's contract terms and conditions, the contract is for 36 months. We reviewed the initial sales call dated 03/06/2014, the sales representative advised her that the agreement term is 36 months and...

she understood. He then walked her through signing the documents electronically page by page until she was done and she submitted the signed agreement back to us. This is the document that we provided to her when she requested for it. We ask that she allows Protect America to assist with any further concerns.

Protect America has received the rejected response submitted by Ms. [redacted] As per Protect America contract terms and conditions, we require a 30 day written notice to process cancellation of the account. We provided this information again to Ms. [redacted] when she contacted us in October 2016. We received her 30 day written cancellation notice and processed the cancellation of the account accordingly. We ask that she allows Protect America to assist with any further concerns.

Complaint: [redacted]
I am rejecting this response because:It is a complete lie.  No one has attempted to contact me.  This is how Protect America does business...they just keep replying with generic statements hoping the customer will give up.  Please, just cancel my account.  I have put in countless hours trying to resolves this and continue to get generic responses from the business.  The product does not work, has not worked, I have repeatedly called and walked through various fixes and it still does not work.  Just cancel the account, please.
Regards,
[redacted]