PADEN'S LAWN SERVICE

We have received the rejected response filed by Ms. [redacted]. At this time we are unable to reach an amicable resolution with Ms. [redacted]. We ask that Ms. [redacted] contact our cancellation department to discuss what her options to cancel are.

Protect America has received the rejected offer submitted by Ms. [redacted]. We are also reviewing her complaint from the Consumer Protection Division and we are going to handle this matter through the state department process.

Complaint: [redacted]
I am rejecting this response because: It took the company over 30 days to try and get my Z-wave devices to work and they failed.  I was sold a system that would work with my z-wave devices and it didn't they never got it to work, they also have an app that can't be used at night if the room is not illuminated, nor in the sunlight rendering the app. useless. I was unaware of these limitation till I got the equipment and though they give you 30 days to cancel as stated before its totally bogus because its from the day the unit ships which shipping time takes up 3-10 days then another 3-10 days is loss to setting the unit up by appointment, then they sent out the wrong equipment, that took another 7 days and another 5 days to set up an appointment to install the new device which the device never worked.  Then they tried to convince me to change over to an entire new set up though they had no video or photos that they could show that the new system would work so after over 30 days of trying to work with them I gave up and told them to cancel in which they replied it had been over 30 days which is ludicrous considering that I never had exactly what was sold to me up and running for not even 1 day as the company failed to ever get my z-wave device to work. I was even willing to use their siren but when they sent out the wrong equipment for the 3rd time I quit.  Its a terrible company to never get the item to work right ask me to give them chance after chance to get it to work and then to say its over 30 days is insane.  Then they said to cancel I have to pay them for 3 years for a unit they never got to work and they sent me a bill for $1000 to cancel a service where the equipment never worked.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Hello Mrs. [redacted] I am rejecting the response from protect America because on the 23rd I called them and [redacted] from Protect America Told me that if I pay $22.49 they would send me a document stating that they would cancel my service that I would not  owe after March and that would end my contract as of April for June July and that my contract will be canceled after I pay the 22.49. II never received the contract so I called back and then I believe I spoke to a manager named begins with O she told me on the phone it would take 24 hours to send me the contract and I told her that I was willing to pay the 22.49 after I get the contract. I still have not seen it as of today!
Regards,
[redacted]

Thank you for allowing us the opportunity to address Mr. [redacted] concerns. We have reached out to him assured him that it is our job to assure his system is functioning properly.  Mr. [redacted] new equipment is due for delivery to his home today (4/12/18). Also, to assure Mr. Miller complete...

customer satisfaction we have sent overnight an additional panel to allow him to move the panel to the master bedroom for Broadband connection. We look forward to continuing to work with Mr. Miller and should he have any additional questions or concerns please feel free to contact us at [redacted]-[redacted]Sincerely,Customer Protection

Protect America has received the complaint submitted by Mr. [redacted]. We've had the opportunity to speak with Mrs. [redacted] and are working with them to reach a resolution. We ask that Mr. [redacted] continue to allow Protect America to assist with any concerns.

Protect America has received the complaint submitted by Mr. [redacted]. Because Mr. [redacted] is outside of the initial 14-day cancellation window, we request that he follow proper cancellation procedures. Protect America can provide Mr. [redacted] with options for early termination at his request upon call in. As...

of current, the charges are true and valid. Mr. [redacted] has also received a copy of his agreement. We ask that Mr. [redacted] allow Protect America to assist him with any future concerns.

Protect America has received the complaint submitted by Mr. [redacted] and we appreciate the opportunity to address his concerns and provide him the best possible solution. An account review has been completed with the following actions taken. We have processed the cancellation of the account...

accordingly and in addition, Protect America has waived the outstanding balance of $189.95. We ask that he allows Protect America to assist with any further concerns.

Complaint: [redacted]
I am rejecting this response because:It is a complete lie.  No one has attempted to contact me.  This is how Protect America does business...they just keep replying with generic statements hoping the customer will give up.  Please, just cancel my account.  I have put in countless hours trying to resolves this and continue to get generic responses from the business.  The product does not work, has not worked, I have repeatedly called and walked through various fixes and it still does not work.  Just cancel the account, please.
Regards,
[redacted]

Protect America have received the complaint filed by Ms. [redacted].  In reviewing her account we’ve found that we have replaced any faulty equipment. The most recent trouble she experienced was with the mobile application to her phone. The phone application may read offline but this does not...

mean the system is not functioning properly. Additionally, the Central Monitoring Station records show that Ms. [redacted] hit the panic key in error. After reviewing Ms. [redacted] false alarm reports, we have agreed to pay $350.00 of the fines. I have submitted a copy of the payment for your viewing. We at Protect America value its customers and have a strong commitment to support and resolve concerns as they may arise.  It appears that all technical concerns have been resolved.

Protect America has received the rejection submitted by Mr. [redacted]. While we do sympathize with Mr. [redacted], the terms of the renewal agreement can't be renegotiated. Our records indicate that we've spoken with Mr. [redacted] and he's installed the new equipment.

Complaint: [redacted]
I am rejecting this response because:No, I didn't understand the payment start without installation of the equipment. When the salesman asked me when the renovation is done, I said it could be in Jan or Feb but I am not sure. It is a totally tearing down inside the house and I had no idea when the work is going to be complete. The salesman did persuade me to install in the renovation house to protect it anyway. But my husband and I did not think this made sense. It is not practical to install sensors when everything is in dust and we didn't live there. I am brand new shopper to home security and didn't understand all the tricks behind the words told by the salesman. I did ask him to write note in my account about this house is under renovation and should not start the service till renovation is done. They called me several times later to ask me to install the equipment and each time I told them that the house is still under renovation and we are not ready to use the service in a dusty empty house. They never mentioned to me they started to charge me even though I didn't install the equipment. In Aug the house was finally ready to move in so I called them. Until then I realized they had been charged me ever since the very beginning of the call with the salesman even though they fully understood as a customer we were not aware of the service stated already. This is a trick that any new customer could fell in without painful experience. But I do think as a customer when you realized the merchant is not honest with you for their service and would not correct their mistakes, I have the right to reject their service. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:[redacted] I will not call the same phone number. It only calls a representative and goes nowhere. On hold, talk to someone that does nothing, put on hold for a different dept, and round and round you go again. More time spent on hold than talking. I have received a hard copy of the contract. Seven pages long and my forged signature is on every page. I have never seen this contract or have I ever signed it. They could put my name on anything and call it a contract. If this is legal I live in the wrong country. If I get a different phone number I will call them. They know my number also.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. In the future I would advise Protect America to more closely monitor their transactions and the attitudes of their personnel towards their customers. I have noticed that my complaint is not the only one of this nature.
Regards,
[redacted]

Protect America has received the complaint submitted by Ms. [redacted]. We appreciate the opportunity to address her concerns. We have processed the cancellation of her account effective immediately and waived the outstanding balance as a courtesy to her. We ask that she allows Protect America...

to assist with any further concerns.

Protect America, Inc. has received the response submitted by Mr. [redacted]. The contract was signed online, therefore there wont be a physical signature. There is another option for replacement equipment that has not been attempted. The cellular system is an option that we can send out to replace the current system. It can be placed anywhere in the home and operates independently from everything else.

Complaint: [redacted]
I am rejecting this...

response because: I signed an agreement with Protect America to provide Home Security Service which they have not provided.  They have been collecting payment from my credit card but not providing service.  I have learned since I filed the original complaint what a Home Security Service should provide.  Since I signed the contract with Protect America in February 2014, no service has been provided.  Each time the alarm went off or triggered by mistake, nothing happened; no one contacted me from Protect America to see if I was okay or my family was in jeopardy.  Since I have a new home security company, anytime the alarm has been set off; someone from the company contacts me by phone to ensure I or my family is safe.  I have never been contacted by Protect America when the alarm has went off while installed in my previous home....ever.  I do not believe protect America monitored my previous home; as they have no way of knowing whether the alarm system is connected or going off or anyone has tripped the alarm, etc.  This is not a way to do business.  If the contract is not cancelled by Protect America and Revdex.com cannot do anything to protect me from them taking my money without providing a service; then I will close the credit card that they have been charging and they will no longer be able to collect monthly payments from me without providing a service.As I have stated before; contracts and/or agreements are NOT one sided; they agreed to protect my home and sending out equipment that does not go anywhere but only sets off an alarm inside your house and no one is monitoring it; is not what I agreed to pay for.Revdex.com please help!!! 
Regards,
[redacted]

Protect America has received the complaint submitted by the Revdex.com on behalf of [redacted]; we have a commitment to our customers to resolve their concerns as they arise. In reviewing his account we have found that [redacted] called 4/24/2016 to request information on...

renewing her agreement. Mr. and Mrs. [redacted] signed the agreement 4/25/2016 for a 36 month term. At this time his request will not be granted. Mr. Seymour can reach out to us directly if he have any additional questions or concerns at 1-[redacted]-[redacted]-[redacted]. Sincerely, Customer Protection Department

Protect America have received the complaint filed by Mr. [redacted] and found that we received the cancel letter on 9/16/15. Protect America requires a 30 day written notice to cancel an account. Ms. [redacted] is the approved party on the account therefore we require the approved party cancel the account....

The [redacted] account is set to cancel 10/31/15.

Protect America,
Inc. Has received the feedback submitted by Mr. [redacted]. Upon review, it is
outlined in the signed agreement that a $79.00 restocking fee shall be assessed
on all returns. Furthermore, there is no balance on Mr. [redacted]'s account and
it was cancelled as of 11/13/2015. Attached...

is a copy of the signed agreement.