PADEN'S LAWN SERVICE

Protect America has received the complaint submitted by the Revdex.com on behalf of [redacted]; we have a commitment to our customers to resolve their concerns as they arise. In reviewing his account we have found that the account was terminated and no balance remains. If he has any...

further questions or concerns please contact us at 1-[redacted]-[redacted]-[redacted].   Sincerely,   Customer Protection Department

Protect America, Inc. will be reaching out to Mr. [redacted] to come to an amicable resolution.

We have received the rejected response from [redacted] and have made several attempts in reaching her to address her concerns but have been unsuccessful. At this time we ask that she call our office at [redacted]-[redacted]-[redacted], to allow us the opportunity to reach a resolution.

Protect America has...

received the rejected response submitted by Ms. [redacted]. We reviewed the account and calls. As per Protect America's Agreement terms and conditions, the pricing expectations set are accurate. She would need to contact us directly with regards to the third party dealer concerns. The Customer Service phone number is: (800) 951-5111. We ask that she allows Protect America to assist with any further concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Protect America has received the rejected response submitted by [redacted] We provided her new equipment in exchange of a renewal contract. We have also provided options on how she can terminate her contract to which she has declined. At this time we are unable to reach an amicable solution. We ask that she allows Protect America to assist with further concerns.

Protect America has received the complaint submitted by Mr. [redacted]. The account has been cancelled and the refund was sent to his credit card on 01/07/2017. We ask that he allows Protect America to assist with any further concerns.

After reviewing the initial sales call that took place on 5/28/13 there was no mention of an address needing to be monitored for Fort Bragg, NC. Our records show an address that was located in Harker Heights, Tx. Mrs. [redacted] was read the terms and conditions regarding her security account and...

the 36 month agreement by the sales representative.

Complaint: [redacted]
I am rejecting this response because:It is simply not true that I was notified of a 36 month contract. Please listen to your recordings of the conversation. At no time was I informed of a 36 month contract. I would never have agreed to such a thing. I had called to cancel my account which is in recordings. If this is not resolved I am willing to seek counsel if necessary.
Regards,
[redacted]

Protect America has received the complaint submitted by Mr. [redacted] As per Protect America terms and conditions related to a change of responsibility on an account, it is required that an account has to have a clear balance before and throughout the process of transferring the account to...

another prospective new customer. The original customer is still responsible for the account and the monthly monitoring fee until the change of responsibility process has been fully completed. We reviewed the account and determined that the process was completed and an updated notification was emailed to Mr. [redacted]. We ask that he allows Protect America to assist with any further concerns.

Protect America has received the complaint submitted by Ms. [redacted]. As per Protect America's terms and conditions stated on the Agreement she signed, the contract term is for 36 months and we require a 30 day written cancellation notice. We ask that she contacts Protect America at [redacted]...

[redacted] to assist with any further concerns.

Protect America has received the complaint submitted by Mr. [redacted]. We appreciate the opportunity to address his concerns. For his further review, we have enclosed copies of his payment history that demonstrate Mr. [redacted] originally set up the accounts on EFT for both of his accounts. The payment history will also show the past due balances accrued on the accounts. We ask that he allows Protect America to assist with any further concerns.

Protect America has received the complaint submitted by Mr. [redacted]. We reviewed the account and calls. As per the terms and conditions of the Agreement he signed, it stipulates that a customer may cancel the contract by returning all of the equipment outlined in the contract within 14 days of...

the initial shipment date from Protect America to customer. A $79 restocking fee is assessed on all returns unless equipment is physically returned within the first 3 days following the signing of the agreement. Mr. [redacted] did not return the equipment within the 3 days so the $79 restocking fee assessed is valid. We ask that he allows Protect America to assist with any further inquiries.

Protect America has received the rejected response submitted by Mr. [redacted]. We appreciate the opportunity to address his concerns. We were able to reach out to him and provide an amicable resolution. We ask that he allows Protect America to assist with any further concerns.

Protect America has received the complaint submitted by Ms. [redacted]. Protect America has received Ms. [redacted]’s cancellation letter, and her account is set to cancel in July of 2016. Protect America is crediting her June and July payments, but she does still need to speak with our Billing...

department in regards to her May payment. We ask that Ms. [redacted] allow Protect America to assist with any and all future concerns.

Protect America, Inc. has received the complaint filed by Ms. [redacted]. In reviewing her alarm event history with the Central Monitoring Station it appears that the alarm was tripped & disarmed simultaneously. Cancel/Abort signal came in first, but during same second alarm signals started coming through. CMS records also show that someone in the home was able to enter a valid disarm code. We suggest Ms. [redacted] allow us to set a delay in alarm signal transmittal.

Protect America has received the rejected complaint submitted by the Revdex.com on behalf of [redacted].  Upon further review, we reached out to Ms. [redacted] to confirm her acceptance of the solution we discussed with her on February 2nd.  We spoke with Ms. [redacted] again on February 16, 2018 and resolved all outstanding concerns she had. We ask that she contact us directly with additional questions or concerns at 1-[redacted]-[redacted]-[redacted]. Sincerely, Customer Protection Department

Protect America has received the complaint submitted by the Revdex.com on behalf of [redacted] [redacted]; we have a commitment to our customers to resolve their concerns as they arise. In reviewing his account we have found that he did not respond to the “End of Agreement” documents needed...

to discontinue services. Per the terms and conditions on the agreement a 30 day written notice is required. Amount owed on the account will remain. We ask that he contact [redacted] & [redacted] at 1-[redacted]-[redacted]-[redacted] if she has any questions or concerns. Sincerely, Customer Protection Department

Protect America, Inc. has received the response submitted by Ms. [redacted]. Due to the nature of the response, an investigation will be conducted to determine if there are any other accommodations that can be made.

Protect America have received the complaint filed by Ms. [redacted]. In reviewing her account we were able to address her concerns and come to an amicable resolution.