PADEN'S LAWN SERVICE

Protect America has received the complaint submitted by Mr. [redacted] We reviewed the account and calls and determined that Mr. [redacted] was offered the option of placing his account on hold for 6 months in addition to receiving replacement sensors so long as he signed renewal documents for the...

Agreement. We did not receive the signed renewal documents. Mr. [redacted] sent in his 30 day written cancellation notice. We processed the cancellation of the account accordingly. The balance on the account stands as is. We ask that he allows Protect America to assist with further concerns.

Protect America, Inc. would like to apologize for the inconvenience that has been experienced on Ms. [redacted] behalf. Our Retention Supervisor had a follow up call with Ms. [redacted] today and was able to discuss the issues that are of concern. It was fully explained to Ms....

[redacted] our phone call protocol when an alarm is triggered or set off and the steps that are taken. This was understood and acknowledged. It was also explained to Ms. [redacted] the importance of knowing and understanding the reason behind the verbal password. Security is important on all aspects an that is something that we take very seriously here at Protect America, Inc. Furthermore the discussion about the change of address was also talked about and the solution that was provide to Ms. [redacted] was a free month of service since she had not been monitored. Understanding the importance of doing a monthly system check was also discussed but was not accepted by Ms. [redacted]. Doing these checks will not only make sure the security system is functioning properly and efficiently but to also have the chance to review the account with our customers to ensure that all information is accurate and up to date. We would like to thank Ms. [redacted] for giving us the chance to speak with her this afternoon and discuss the matter at hand.

Protect America, Inc. has received the rejection submitted by Ms. [redacted]. Upon review, Ms. [redacted] signed the renewal agreement on July 1, 2015. The renewal offer was agreed to in order for Ms. [redacted] to have her current balance cleared, and receive 6 months of free service.  While we do sympathize with Ms. [redacted], we ask that she continue to allow Protect America to assist with her system.

Protect America has received the complaint submitted by Mr. [redacted]. We are investigating the matter and we will be in contact with him once we have reviewed the account thoroughly. We appreciate his patience.

Complaint: [redacted]
I am rejecting this response because: all equipment was rejected and Protect America has that equipment. There is zero value or service with me or for me. I have made calls to confirm cancellation of the contract and been given messages that a person will call me back.  There is nothing in my possession of Protect America's.  This needs to be cancelled and resolved now as I have done my part and Protect America accepted all equipment back and has likely redeployed it. If they accepted the equipment back, they accepted my cancellation. Please confirm. 
Regards,
[redacted]

Protect America has received the rejected response submitted by Ms. [redacted]. We appreciate the opportunity to address her concerns. As a courtesy to her, we have processed the request to have the account invoices mailed to her. We ask that she allows Protect America to assist with any further concerns

Complaint: [redacted]
I am rejecting this response because: I would like to know what took soooo long?  Why did it take almost two weeks to send the part?  Are you trying to say that all the world wide customers were out an alarm system for almost two weeks?  Why does it take soooo long to speak to customer service?  Regardless of the dispute going on here right now,  I was promised a month free for my inconvince of my alarm being out, yet money was just taken out of my checking account by Protect America. 
Regards,
[redacted]

Protect America,
Inc. has received the feedback submitted by Ms. [redacted]. It is outlined in the
signed agreement that Protect America, Inc. must receive written notice of
cancellation from the customer thirty (30) days prior to the end of any
subsequent renewal term in order to cancel service....

Because there was no such
notice received, the agreement was not cancelled. Attached is a copy of the
signed agreement.

Protect America has received the complaint submitted by Mr. [redacted]. We appreciate the opportunity to resolve his concerns and provide the best possible solution.  We reviewed the account and calls.  On October 20, 2017, Mr. [redacted] renewed his monitoring agreement for upgraded equipment....

Enclosed is a copy of the agreement that demonstrates the terms and conditions of the contract for his review. On October 24, 2017, Mr. [redacted] called stating that he wanted to terminate the Agreement. The representative provided the options available to him regarding cancellation of the account to which he declined. We ask that he allows Protect America to assist with any further concerns.

Protect America has received the complaint submitted by the Revdex.com on behalf of [redacted]; we have a commitment to our customers to resolve their concerns as they arise. In reviewing her account we have found that the two week trial period has expired. The equipment was shipped...

on January 3, 2018 which gave her until the 17th of January 2018 to return the equipment. On the call placed 1/11/2018 the representative advised of the timeframe from the shipped date of the security system to be returned. We ask that she reach out to us directly if she has any additional questions or concerns at 1-[redacted]-[redacted]-[redacted]. Sincerely, Customer Protection Department

Protect America has received the rejected offer submitted by Mr. [redacted]. As stated previously, we determined that we never received the required 30 day cancellation notice required to cancel services. We subsequently tried to contact him several times over the course of the year with regards to the outstanding balance due on the account but were unable to establish contact. The account was turned over to a 3rd party collections company. Please contact [redacted] at [redacted] for further information

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They called me and definitely made everything right. They called me the day they received the complaint and told me I could go ahead and send the equipment back, which I did, and they refunded all my money. I appreciate their as well as Revdex.com's handling of this.  
Regards,
[redacted]

Protect America has received the rejection submitted by Mr. [redacted]. Due to policy, Protect America is unable to release recordings unless required by a court of law. The call was thoroughly reviewed and accuracy of the findings were confirmed.

Protect America has received the complaint submitted by Ms. [redacted]. We have reviewed the account and calls. We reached out to her and provided her viable options to assist her with her equipment issues to which she declined. We have provided her the information that she needs to cancel out...

her account to which she stated that she will pursue at this time. We ask that she allows Protect America to assist with any further concerns.

We have received the rejection filed by Mr. [redacted] and found that during the initial sales call our sales representative explained that Protect America, Inc. does not have early a cancellation process. Additionally, prior to Mr. [redacted] signing the agreement, it was stressed that he would be responsible for the remaining amount of the agreement term. At this time we ask that Mr. [redacted] contact our cancellation department for cancel options.

Protect America, Inc. has received the complaint filed by Ms. [redacted]. In reviewing Mr. [redacted] account we’ve found that he claimed to have returned the equipment May of 2012. Protect America does not have record of equipment returned. Additionally, Protect America’s customers are liable for monthly...

service fees whether equipment is on line or not on line with the monitoring facility, as the equipment provides value although it’s not monitored. At this time Mr. [redacted] is not eligible for the refund he’s requesting.

Complaint: 12714274
I am rejecting this response because: I simply feel they are a company that should cancel a request and not attempt to put someone into a contract when the customer is already under contract with another company. They are only after the customers money. I found the emails in my spam mail and I still feel they are not willing to compromise. I understand what they are expecting so I will inform future customers are aware of how they operate. I will do what I feel is right to ensure this company will stop taking advantage over its customers. Sad day when a simple request has to get to this point, poor customer service, management, and ownership.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: the manager was suppose to call me back and still has not called me to resolve this matter
Regards,
[redacted]

Protect America, Inc. has received Ms. [redacted] complaint. In reviewing her account we’ve found that we have provided her an updated version of our cellular module. We are pleased to have reached a resolution with Ms. [redacted].

Complaint[redacted]
I am rejecting this response because:
Regards,
[redacted] protect America is missing one factor. I never gave them permission to sign my name on a contract. In real people terms they forged my name. I only talked to the tech people once and that was to buy 2 new window sensors. At that time no contract was mentioned. Why would I want a contract with them? They could of had a happy customer and now I despise them. I would not recommend them to anyone.