PADEN'S LAWN SERVICE

Protect America, Inc. has received the rejection submitted by Ms. [redacted]. Upon further review, Ms. [redacted] expressed that she did want the equipment although her home was undergoing renovations. While we do sympathize with Ms. [redacted], we ask that she give Protect America the opportunity to assist with any system issues.

Protect America has received the rejected offer submitted by Ms. [redacted]. We have reviewed the account in detail and, we determined that she was aware of the terms and conditions of our cancellation guidelines provided to her during the initial sales call. Ms. [redacted] stopped making payments on her account in the month of September of 2011. We tried several times to contact her over the course of the year with regards to the outstanding balance due on the account but, were unable to establish contact. We left several voicemails urging her to contact us back. The account was eventually turned over to a 3rd party collections agency. We ask that she contacts [redacted] at: [redacted] for further information.

Protect America has received the complaint submitted by Ms. [redacted]. While we do sympathize with Ms. [redacted], any payment arrangements at this point have to be made through [redacted]. They can be contacted at ###-###-####.

Protect America has received the complaint submitted by Mr. [redacted]. Upon review, Protect America has attempted to offer different solutions to Mr. [redacted] regarding his account. While we sympathize with Mr. [redacted], he will need to contact Hillcrest Davison and Associates in resolving this...

matter.

[redacted] [redacted] Protect America has received the complaint submitted by Mr. [redacted] on behalf of Billie Anderson. We were able to reach out to him and resolve the billing concerns.    0210210 ANDERSON, MARK & BILLIE

Complaint: [redacted]
I am rejecting this response because:The origination date of the contact was 04/01/2015.  The length of the contract was 3 years, expiring on March 31, 2018.  I contract stated that I was to notify Protect America within 90 days of the contract expiring and no later than 30 days from the contract expiring.  If I didn't cancel it within that 60 day period, the contract would go to a month to month agreement.  My call on 01/12/2018, was within the 60 day span.  The reason it finally cancelled on April 30, 2018, is due to PA stating that I didn't cancel the contract correctly.  The only reason they contacted me today is because of the Revdex.com contacting them.  Of which I am very grateful for your push. 
Regards,
[redacted]

Protect America has received the complaint submitted by Mr. [redacted]. As per Protect America contract terms and conditions, a 30 day written notice is required to process cancellation of the account. This information was provided to him on the initial sales call dated August 10, 2013 and was...

recapitulated to him on November 29, 2016. We received his 30 day written cancellation notice and processed the cancellation of the account accordingly. We ask that he allows Protect America to assist with any further concerns.

Protect America, Inc. has tried to provide Ms. [redacted] solutions due to her particular situation. which has been declined. Ms. [redacted] agreed to a 36 month agreement that was signed February 12, 2014. This contract is due to expire February 12, 2017.

Protect America has received the rejection submitted by Mr. [redacted]. Upon further review, the agreement indicates that Protect America requires a 30 day written notice prior to any term in order to cancel services. Since we've received the written notice, the services are set to be disconnected on April 30, 2016.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
They sent a technician to my house last weekend and the equipment is now working satisfactory. Thanks for your help resolving this matter!
Regards,
[redacted]

“Thank you for allowing us the opportunity to address Ms. [redacted] concerns. After our review, we found that during the alarm event on 4/1/2018  our monitoring station was unable to reach Ms. [redacted] and her emergency contact via the telephone numbers provided to Protect America. Once the...

monitoring station was unable to contact our customer, they proceeded to contact Ms. [redacted] local jurisdiction to request the dispatch of the authorities; this occurred at 11:43pm EST.  Generally, once the monitoring station has contacted the customer’s local jurisdiction, the responsibility of the alarm response falls to the authorities and their ability to respond to the emergency. With this being said, we show that the system worked and the alarm event response was performed correctly. We ask that if Mrs. [redacted] has any further questions to contact us at [redacted]-[redacted]-[redacted].   Sincerely,   Customer Protection”

Protect America has received the complaint submitted by Mr. [redacted].  Mr. [redacted] stopped making payments on the account in August 2008. We made several attempts to contact him to resolve the balance to no avail. The account was eventually turned over to a third party collections...

company.  At this time he would need to contact MGI at phone number: 866-629-0653 to resolve any further concerns.

Complaint: [redacted]
I am rejecting this response because:The response from Protect America is incorrect!  They did *NOT* cancel my contract with them.  They simply volunteered to cancel it a year from now.  There are many complaints out there against them that they won't actually do this, and people were charged anyway despite them saying that they'd cancel it.  So I do not accept this as a resolution!In addition, Protect America has yet to send me a copy of the contract that I entered either via email or US mail despite my requests for it.  I also never received a copy of the contract that I entered.  I checked my email back through 2014.  They also won't play me any recorded evidence that they have that I entered the contract.  The link to their contracts is also broken on their website.  A representative also sent me a broken link to a contract.  Still no evidence of a contract, yet they made me pay $450!Even if such a contract did exist, the terms are outrageous:  a small monthly discount, but I'm out a huge sum of money if I need to cancel.  They didn't need to put forth any collateral.  No new equipment or anything, yet they're trying to bind me into paying them over a thousand dollars.  This would be a one-sided contract on their part, and I urge all future buyers to not use them or enter into such a thing.I won't be happy until you refund or renegotiate my fee for canceling and FINALLY show me proof of this supposed contract.
Regards,
[redacted]

Protect America has received the complaint submitted by Ms. [redacted]. As per the terms and conditions of the Agreement she signed, it stipulates that a customer may cancel the contract by returning all of the equipment outlined in the contract within thirty (30) days of the original shipment...

date. We reviewed the account and calls. Ms. [redacted]'s circumstances changed after the thirty day period and she called to cancel the account. We assisted Ms. [redacted] by providing additional options to cancel the account to which she declined. We ask that she allows Protect America to assist with any further concerns.

Thank you for allowing us the opportunity to address [redacted] concerns. Our records show that his rate began at $28.99 then increased to $38.99 on 9/28/17 for Alarm.com purchase. On 10/1/17, Mr. [redacted] decided he no longer wanted Alarm.com and the rate went back to the original...

rate of $28.99.  On 10/1/17  Mr. [redacted] agreed to a $5.00 rate increase for a Z-Wave daughter board (but the rate was never increased) to avoid paying the upfront cost of the daughter board. On 10/7/17, Mr. [redacted] reordered the Alarm.com service due to poor cell coverage and the rate increased to $38.99.On 10/30/17, he called in stating he wanted to return to the original monitoring rate and resolution panel.On 1/25/18 Mr. [redacted] called and ordered cameras. To avoid paying the upfront cost of the camera, he agreed to the monthly rate increase of $47.99. At this time our records show that Mr. [redacted] rate began at $28.99 and increased due to added equipment. Please feel free to contact our office at ([redacted]-[redacted] with any additional questions or concerns. Sincerely,Customer Protection

Complaint: [redacted]
I am rejecting this response because:Protect America keeps lying stating I owe them 250. It's not true. I re-sent an email FROM October cancelling the service. THATS NOVEMBER, DEC, JAN AND FEBRUARY LOOSERS! THEREFORE I OWE 50! STOP LYING AND STOP CALLING MY PHONE NOT OFFERING ANY SOLUTIONS. YOU GIVE GOOD COMPANIES A BAD NAME!
Regards,
[redacted]

Protect America has received the complaint submitted by Mr. [redacted]. We've had the opportunity to work with the necessary resources and correct the camera issues Mr. [redacted] had been experiencing. We ask that Mr. [redacted] continue to allow Protect America to assist with any concerns.

Protect America Inc has received the complaint filed by Ms. [redacted] and found that she paid the remaining year of her service on 7/1/2014. At that time we asked that she provide us with a cancellation letter. Our records indicate we did not receive the cancellation letter. We now ask that Ms....

[redacted] provide proof of the cancellation request being mailed and or emailed to us and at that time we are able to clear the current balance. Her account is currently set to cancel on 8/31/2015

Protect America has received the complaint submitted by [redacted]  We have reviewed the sales call and found that [redacted] acknowledged the 30 day return policy when reviewing the terms and conditions and by electronically signing the agreement.  [redacted] request to return...

equipment occurred  after the 30 days had past. At this time we have offered to exchange the equipment and ask that he allows Protect America to assist with any further concerns.

Complaint: [redacted]
I am rejecting this response because: Protect America fails to take ownership of it's horrible customer service. To have a customer representative hang up on you and then ignore your call when trying to reach her back is unacceptable. I refuse to do business with a company that has not respect for it's customers.
Regards,
[redacted]