PADEN'S LAWN SERVICE

Protect America has received the rejection submitted by Ms. [redacted]. As previously mentioned, any payment arrangements at this point have to be made through [redacted]. They can be contacted to discuss any fees associated with their agency.

Protect America has received the complaint submitted by Mr. [redacted]. We appreciate the opportunity to resolve his concerns. We reviewed the account and calls and our records show that the refund was submitted to the credit card on file effective August 24, 2017 for the amount of $96.99. We...

ask that he allows Protect America to assist with any further concerns.

Complaint: [redacted]
I am rejecting this response because: the time the police showed up to my home I was not even aware that the panic alarm was even set off. I was making dinner and never touched the alarm system. Every time we went through the long troubleshooting process the alarm still didn’t function as promised and our app never worked! We are paying for a service we do not use after we installed two different systems. This company is a scam and all of their online reviews would agree. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because I specifically told the agent that set up the product that I would not be moving in to the house for another month.  That I was renovating.  They are the ones that sent it early.  As soon as I opened I expressed I was not happy with the product and was told to give it some time. I gave it 2 days basically packed it back up the day after.  If the company is number 1 why are they strong arming me, unless this is how they bbecame the number 1 product by not letting in satisfied customers change their mind within 30 days or even 14 days of receiving the product.  I can return anything I purchase at a longer interim.  Also if this were the case it should have been made explicit during every phone call I had prior to the one I expressed sending it back. The product has been mailed back
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Protect America needs to pay the city the $96 and take responsibility for their faulty sensors.  If they won't do this, I want it documented in your system so that other consumers will know what they are getting into with dealing with this company.  Very dissatisfied with Protect America on so many levels.
Regards,
[redacted]

Protect America has received the complaint submitted by Ms. [redacted] As per Protect America contract terms and conditions, we require a 30 day written notice to process cancellation of the account. We provided this information to Ms. [redacted] on the initial sales call dated October 15, 2013...

and advised her again on November 15, 2016. We received her 30 day written cancellation notice on November 15, 2016 and processed the cancellation of the account accordingly. The balance on the account stands as is. We ask that she allows Protect America to assist with any further concerns.

Protect America has received the complaint submitted by [redacted]. We received her 30 day written notice on March 24, 2017 and processed the cancellation of the account accordingly. We ask that she allows Protect America to assist with any further inquiries.

Protect America has received the complaint submitted by Mr. [redacted]. Protect America has provided Mr. [redacted] with options to transfer his service or pre-pay the remainder of his term. We ask that Mr. [redacted] allow Protect America to assist him with any future concerns.

Complaint: [redacted]
I am rejecting this response because: any company that knowingly misleads a customer into purchasing a system that knowingly will not work in the customers home obviously cares little about their customer in any sense. If someone purchases a system and has to return it because the hardware included was misrepresented in a material fashion, the customer should not be penalized. Furthermore, the systems material misrepresentation is therefore a breach in contract on behalf of Protect America as you did not deliver a working product that met the expectations presented during the sales call or through your website. In addition, the fact your company has continued sending me multiple emails post-cancellation leads me to believe my information is still on file. If this is not quickly resolved through the Revdex.com in favor of a full return, as this is the only correct way for you to respond, I will be forced to take additional action through any and all legal means necessary and contact the TX attorney generals office. Trying to stand behind a product that was either defective or has such limited functionality by way of stealing someone's money is frankly appalling. I will not accept anything less than a return of my money. I can also contact my card-issuer to seek other remedies if we are unable to come to an agreement. Your company failed to deliver the product in the time agreed upon (overnight) as the system did not arrive for 4 days vs. 1 which again compromised the ability to return the product within 3 days of signing the agreement. There were numerous failures on your company's side and as such, you failed to deliver your contractual obligations to me thus voiding the contract according to contractual law. Many cases similar to this have been decided on behalf of the customer in a legal setting when the company has failed their end of the deal. Your agreement states you will cover under a warranty for a period of at least 90 days to replace the equipment with working equipment, but your company does not offer any devices that work in the parameters established in clear detail during the call. You were unable to send any working identical equipment as you simply don't offer anything that fills the requirement of my home. 
Regards, 
[redacted]

Protect America has received the rejected complaint submitted by the Revdex.com on behalf of [redacted]. Upon further review, we have done our due diligence to reach a resolution in this matter. We no longer have the account and all further questions would need to be directed to [redacted] & Associates at 1-[redacted]-[redacted]-[redacted]. Sincerely, Customer Protection Department

We have received the complaint filed by Mr[redacted] and thoroughly reviewed his account. We've had the opportunity to speak with him and resolve his concerns. His account canceled on 11/30/17. Mr[redacted] was a  valued customer with us for  12 years, therefore we have cleared the  final...

balance and Mr[redacted] and Protect America does not have any further obligations to one another. Please feel free to contact us at [redacted]-[redacted] should you have any additional questions or concerns.  Best Regards, Customer Protection

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]I was told by [redacted] they have no record of calls when I signed up so what did they reference? However, [redacted] did say his company records all calls so they should have record of [redacted] telling me he was sending a camera and adjusting our bill on June 21st.  The camera showed up over 2 months later and still no adjustment to our bill.  I suppose [redacted] is a third party also.  Protect America hires these people that lie to us and they take our money but don't want to take responsibility for their deceptive practices.  They should be appologizing for not providing the protection we were told we would receive and they didn't deliver; that ultimately led to my son and his family having to move because of a break in.  Just because they hired a third party dosen't absolve Protect America of their responsibility to the people harmed by the third party they hired.

Protect America, Inc. has received the feedback submitted by Mr. [redacted]. We have since spoken with Mr. [redacted] and his account is set to cancel February 29, 2016. We ask that Mr. [redacted] allow Protect America, Inc. to assist with any further concerns by calling ###-###-####.

We have received the complaint filed by Ms. [redacted] and found that on 10/6/17 she paid the past due balance required to cancel her account. As a courtesy to her, we are clearing the current balance.  Ms. [redacted] is welcome to contact us at [redacted]-[redacted]-[redacted] if she would like to discuss this matter...

further.Best Regards, Customer Protection

Complaint: [redacted]
I am rejecting this response because my wife talked with the same gentleman several times prior to making the purchase. We were moving into a new house and knew we could not prioritize the return. He assured her customer service was a top priority and that the contract terms were flexible. There was another conversation about this after the purchase. I did not reject options to cancel the contract as stated. My understanding was the options were to continue with a security system but on different terms. I realized at that point that customer service was not a top priority of the company. We are not interested in a security system at this time. I have never said that we would not purchase a security system in the future. Now, as a result of how poorly we have been treated, we will likely not consider a Protect America system in the future. 
Regards,
[redacted]

Protect America has received the complaint submitted by MS. [redacted]. We have reviewed the account and calls. On the recorded sales call dated 02/29/2016, she was advised that she has the right to cancel the services by returning the equipment within 14 days of the shipment date. We ask that...

she allows Protect America to assist with any further concerns.

Protect America has received the complaint submitted by Ms. [redacted].  As per Protect America cancellation guidelines stated on the contract, we require a 30 day written notice. We reviewed the account and calls. We advised her of the terms and conditions of the cancellation guidelines...

by providing her a copy of the contract. We received her 30 day written cancel notice and processed the cancellation accordingly. We ask that she allows Protect America to assist with further concerns.

Complaint: [redacted]
I am rejecting this response because:I have yet to be contacted by protect America since the last Revdex.com correspondance. This company is simply avoiding the issue by submitting the same response repeatedly.
Regards,
[redacted]'s

Complaint: [redacted]
I am rejecting this response because:I wish to be able to get a company that I can count on and I am moving into a senior living home in Harrisburg Pennsylvania and will no longer be able to use the system as all the same services are provided. They have repeatedly threatened me about this and they call me every day about paying them over $1800 which I refuse to pay as I have never signed the contract. with the company. After 10 years of service why would I just want to discontinue my service unless the equipment is faulty and that they have no one to come and fix the equipment. Without the service of a technician I have no way of maintaining my system operational .
Regards,
[redacted]

Protect America have received the complaint filed by Ms[redacted]-[redacted] We have attempted to provide the information she’s requesting by email and have been unsuccessful* We ask that she provide us with a valid email address to receive the requested information.