PADEN'S LAWN SERVICE

Thank you for allowing us the opportunity to address Mr. [redacted] concerns. Our records show that we had the opportunity to speak with Mr. [redacted] and come up with a solution for the installation of his security cameras.  Mr. [redacted] agreed to a gift card and partial reimbursement for a...

technician to install his security cameras at his residence. We ask if he have any additional questions to please contact us at [redacted]-[redacted]-[redacted].   Sincerely,   Customer Protection

Protect America has received the rejected response submitted by Mr. [redacted] We advise him to contact Customer Service at [redacted] to assist him in resolving any equipment issues that he might be experiencing.

Protect America has received the complaint submitted by Mr. [redacted]. We've had the opportunity to speak with Mr. [redacted] and come to an amicable resolution. We ask that Mr. [redacted] allow Protect America to assist with any further concerns.

Protect America has received the complaint submitted by Mr. [redacted]. We appreciate the opportunity to resolve his concerns. As per Protect America's Agreement terms and conditions, the term is for 36 months and a 30 day written cancel notice is required to process cancellation of the account...

at the end of the term. We reviewed the account and calls. This information was provided to him during the initial account setup dated March 03, 2011 and subsequent renewal of the agreement dated July 01, 2014. We sent a copy of his agreement to the email address on file for his further review. On August 10, 2017, Mr. [redacted] provided his written consent acknowledging that the services will be terminated on September 30, 2017 and will be responsible for any remaining balance due on the account. We ask that he allows Protect America to assist with any further concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me providing that the early term buyout is reasonably discounted with the return of the equipment.
Regards,
[redacted]

Protect America has received the complaint submitted by Ms. [redacted]. Upon further review, Protect America has made the decision to clear the accumulated balance of $127.86 for Ms. [redacted]’s account.

We have received the rejected response filed by Ms. [redacted]. Protect America customer’s are responsible for maintaining their Permit requirements through their jurisdiction. Please refer to section 3.1 of the Monitoring Agreement. At this time we are unable to come to an amicable resolution with Ms. [redacted].

Complaint: [redacted]
I am rejecting this response because:I have a hurt back and was hospitalized and this product needs someone in great physical condition to troubleshoot. I was also told that I would be sent new equipment and was told mine wasn't working properly. How can it be troubleshoot ed with bad equipment? 
Regards,
[redacted]

Protect America has received the complaint submitted by Ms. [redacted]. Upon review, the proper department was notified and the names on the account have been straightened out. The replacement video camera arrived on today, April 7, 2016, according to the Fedex tracking information. The camera added an...

addition $10 to the monthly monitoring rate, which started in January. A credit in the amount of $40 will be applied to the account to compensate for the cost of the camera through April. This $40 credit will reduce the monitoring charge for May to only $16.99. We ask that Ms. [redacted] allow Protect America to assist with any further concerns.

We have received the rejected response from Ms. [redacted]. At this time we are pleased that we have come to an amicable resolution with her. Ms. [redacted] has received credit to her account, a new module and a motion detector. At this time Ms. [redacted] has been fully compensated for her inconvenience.

Protect America has received the complaint submitted by Mr. [redacted]. Although we are not included as part of the Servicemembers Civil Relief Act, we are acting to work towards a resolution for Mr. [redacted] within proper protocol. While we do sympathize with Mr. [redacted], we request that Mr. [redacted]...

re-send his military orders with an official stamp to provide proper verification. Otherwise, he does have the option to transfer his account or pre-pay. We ask that Mr. [redacted] allow Protect America to assist her with any future concerns.

Protect America has received the complaint submitted by Mr. [redacted]. As per Protect America's contract terms and conditions, the Agreement is for 36 months and we require a 30 day written notice from the main account holder to process a cancellation of the account. If the main account holder...

is medically incapacitated, then we would need a power of attorney that would permit us to provide the cancellation terms and conditions to the holder of the power of attorney. We have reviewed the account and determined that at this time we have not received the power of attorney yet. We advise him to contact Customer Service at [redacted] to assist him further.

Complaint: [redacted]
I am rejecting this response because:
I...

tried to pay Protect America the amount of the original bill. Why is my bill $219.60 more than I owe? I called on Presidents' Day to pay the balance and they refused the payment. I already know what [redacted]'s phone number is I have the inflated bill. I do not owe you the amount that I'm being charged.
Regards,
[redacted]

Protect America, Inc. will be reaching out to Mr. [redacted] to come to an amicable resolution.

Revdex.com:  My biggest concern is they try to keep me going on a string, you might say.  I'm still having issues with it.   Just Want this bad choice of mine to go away.  I will not buy any thing on the phone like this again!
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:It is simply not true that I was notified of a 36 month contract. Please listen to your recordings of the conversation. At no time was I informed of a 36 month contract. I would never have agreed to such a thing. I had called to cancel my account which is in recordings. If this is not resolved I am willing to seek counsel if necessary.
Regards,
[redacted]

Protect America has...

received the rejected response submitted by Ms. [redacted]. We reviewed the account and calls. As per Protect America's Agreement terms and conditions, the pricing expectations set are accurate. She would need to contact us directly with regards to the third party dealer concerns. The Customer Service phone number is: (800) 951-5111. We ask that she allows Protect America to assist with any further concerns.

Protect America has received the rejected offer submitted by Ms. [redacted]. On the first sales call, the sales representative recommended that she protect the home since it was in her possession but he insisted that it was entirely up to her to make that decision. On the second sales call, she accepted the offer and the sales person was upfront with the terms and conditions of the contract including when the payment begins. He stated that the payment starts immediately but we will be able to apply a credit for the month and at most two months for not using the system. He did make a note on the account that they were doing renovations to the house on the call. Ms. [redacted] understood that.

Protect America has received the complaint submitted by the Revdex.com on behalf of [redacted]; we have a commitment to our customers to resolve their concerns as they arise. In reviewing his account we have found that the account was terminated and no balance remains. If he has any...

further questions or concerns please contact us at 1-[redacted]-[redacted]-[redacted].   Sincerely,   Customer Protection Department

Protect America has received the rejected response submitted by [redacted] We provided her new equipment in exchange of a renewal contract. We have also provided options on how she can terminate her contract to which she has declined. At this time we are unable to reach an amicable solution. We ask that she allows Protect America to assist with further concerns.