PADEN'S LAWN SERVICE

Complaint: [redacted]
I am rejecting this response because:The origination date of the contact was 04/01/2015.  The length of the contract was 3 years, expiring on March 31, 2018.  I contract stated that I was to notify Protect America within 90 days of the contract expiring and no later than 30 days from the contract expiring.  If I didn't cancel it within that 60 day period, the contract would go to a month to month agreement.  My call on 01/12/2018, was within the 60 day span.  The reason it finally cancelled on April 30, 2018, is due to PA stating that I didn't cancel the contract correctly.  The only reason they contacted me today is because of the Revdex.com contacting them.  Of which I am very grateful for your push. 
Regards,
[redacted]

Protect America, Inc. has tried to provide Ms. [redacted] solutions due to her particular situation. which has been declined. Ms. [redacted] agreed to a 36 month agreement that was signed February 12, 2014. This contract is due to expire February 12, 2017.

Protect America has received the rejection submitted by Mr. [redacted]. Upon further review, the agreement indicates that Protect America requires a 30 day written notice prior to any term in order to cancel services. Since we've received the written notice, the services are set to be disconnected on April 30, 2016.

Protect America has received the complaint submitted by Mr. [redacted]. We've had the opportunity to work with the necessary resources and correct the camera issues Mr. [redacted] had been experiencing. We ask that Mr. [redacted] continue to allow Protect America to assist with any concerns.

Protect America has received the complaint submitted by Ms. [redacted]. Upon review, the proper department was notified and the names on the account have been straightened out. The replacement video camera arrived on today, April 7, 2016, according to the Fedex tracking information. The camera added an...

addition $10 to the monthly monitoring rate, which started in January. A credit in the amount of $40 will be applied to the account to compensate for the cost of the camera through April. This $40 credit will reduce the monitoring charge for May to only $16.99. We ask that Ms. [redacted] allow Protect America to assist with any further concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me providing that the early term buyout is reasonably discounted with the return of the equipment.
Regards,
[redacted]

Protect America has received the complaint submitted by Ms. [redacted]. Upon further review, Protect America has made the decision to clear the accumulated balance of $127.86 for Ms. [redacted]’s account.

Protect America has received the complaint submitted by Mr. [redacted]. Although we are not included as part of the Servicemembers Civil Relief Act, we are acting to work towards a resolution for Mr. [redacted] within proper protocol. While we do sympathize with Mr. [redacted], we request that Mr. [redacted]...

re-send his military orders with an official stamp to provide proper verification. Otherwise, he does have the option to transfer his account or pre-pay. We ask that Mr. [redacted] allow Protect America to assist her with any future concerns.

Protect America has received the complaint submitted by Mr. [redacted]. As per Protect America's contract terms and conditions, the Agreement is for 36 months and we require a 30 day written notice from the main account holder to process a cancellation of the account. If the main account holder...

is medically incapacitated, then we would need a power of attorney that would permit us to provide the cancellation terms and conditions to the holder of the power of attorney. We have reviewed the account and determined that at this time we have not received the power of attorney yet. We advise him to contact Customer Service at [redacted] to assist him further.

Complaint: [redacted]
I am rejecting this response because:
I...

tried to pay Protect America the amount of the original bill. Why is my bill $219.60 more than I owe? I called on Presidents' Day to pay the balance and they refused the payment. I already know what [redacted]'s phone number is I have the inflated bill. I do not owe you the amount that I'm being charged.
Regards,
[redacted]

We have received the rejected response filed by Ms. [redacted]. Protect America customer’s are responsible for maintaining their Permit requirements through their jurisdiction. Please refer to section 3.1 of the Monitoring Agreement. At this time we are unable to come to an amicable resolution with Ms. [redacted].

Complaint: [redacted]
I am rejecting this response because:I have a hurt back and was hospitalized and this product needs someone in great physical condition to troubleshoot. I was also told that I would be sent new equipment and was told mine wasn't working properly. How can it be troubleshoot ed with bad equipment? 
Regards,
[redacted]

We have received the rejected response from Ms. [redacted]. At this time we are pleased that we have come to an amicable resolution with her. Ms. [redacted] has received credit to her account, a new module and a motion detector. At this time Ms. [redacted] has been fully compensated for her inconvenience.

Protect America has received the complaint submitted by Ms. [redacted] We appreciate the opportunity to address her grievances and provide the best possible solution.  We reviewed the account and calls. We were able to reach out to her and resolve her concerns. We ask that she allows...

Protect America to assist with any further questions.

Complaint: [redacted]
I am rejecting this response because: They did not send me this document because I would have signed it and sent it back. We cancelled our service with Protect America because we had outdated equipment and we could not get any response from them. The end of our contract should have terminated in October 2017; however, they claimed that we owed them for October 2015. We told them to take the money and they took it in November 2017, December 2017 and January 2018. They took three months that we did not owe them, which totals $128.97. The have sent me a cancellation notice; however, I cannot activate it without agreeing to pay them another $42.99. We do not owe them and they have not monitored this house since 2015. How can they and we do not have their outdated equipment? They have stolen $128.97 from us and I want it returned. They are lying when they say that they sent this agreement to me, this was never mentioned in any of my numerous phone calls to them. We are retired folks and we cannot afford for people to steal money from us that we do not owe. I thank you.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: This is a lie. I tried many times to fix the sensors in our house. Again, Protect America is trying to blame me for not being able to fix their problem that the sensors do not stay in place. I have enough of their insults. I want to get out of their contract.
Regards,
[redacted]

Protect America has received the rejected offer submitted by Ms. [redacted]. On the first sales call, the sales representative recommended that she protect the home since it was in her possession but he insisted that it was entirely up to her to make that decision. On the second sales call, she accepted the offer and the sales person was upfront with the terms and conditions of the contract including when the payment begins. He stated that the payment starts immediately but we will be able to apply a credit for the month and at most two months for not using the system. He did make a note on the account that they were doing renovations to the house on the call. Ms. [redacted] understood that.

Protect America has received the complaint submitted by the Revdex.com on behalf of [redacted]; we have a commitment to our customers to resolve their concerns as they arise. In reviewing his account we have found that he verbally requested to cancel service on 11/3/2017 and was advised on how to properly cancel agreement. Per the terms and conditions on the agreement a 30 day written notice is required. The account is closed with a $0.00 balance. If he has any further questions or concerns please contact us at 1-[redacted]-[redacted]-[redacted]. Sincerely, Customer Protection Department

Revdex.com:  My biggest concern is they try to keep me going on a string, you might say.  I'm still having issues with it.   Just Want this bad choice of mine to go away.  I will not buy any thing on the phone like this again!
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Protect America, Inc. has received the feedback submitted by Mr. [redacted]. Since the complaint was submitted, Protect America, Inc. has reached out to Mr. [redacted] several times to address the concerns but there is no response. At this time we are unable to come to an amicable resolution with Mr....

[redacted]. We ask that he call Protect America, Inc. at ###-###-#### to address any concerns.