PADEN'S LAWN SERVICE

Thank you for allowing us the opportunity to address Mr. [redacted] concerns. We have reviewed and researched his account and would like to resolve the equipment issues by reformatting the camera. We have made several attempts to reach Mr. [redacted] but have been unsuccessful in reaching him to provide...

this solution. We ask that Mr. [redacted] contact us back at ([redacted]-[redacted] to allow us the opportunity to resolve his concerns.   Sincerely,   Customer Protection

Complaint: [redacted]
I am rejecting this response because:Will call Protect America about complaint.
Regards,
[redacted]

Protect America received the complaint filed by Mrs. [redacted]. In reviewing the initial sales call we’ve found that Mrs. [redacted] agreed to the 3 year agreement term and the terms and conditions. Mrs. [redacted] provided Protect America Mr. [redacted]’s Military Orders and their Marriage License’s. We’ve found...

that Mrs. [redacted] has been unable to provide information stating she will also relocate to Korea. PAI has offered Mrs. [redacted] her options to transfer the alarm system to someone else or pay a flat rate of $199.00 and not the remaining amount of the agreement term $543.83. Mrs. [redacted] also accepted the 2 month hibernation of $4.99 per month. Mrs. [redacted]’s account will be eligible for cancellation 11/18/2016.

Protect America, Inc. has received the rejection submitted by Mr. [redacted].  While we do sympathize with Mr. [redacted] in regards to the situation, the reason his system did not communicate with the monitoring station that day wasn't due to our plans to upgrade. The reason we needed to send Mr. [redacted] a 3g module is because At&t is executing its "Sunset" initiative. With this initiative, they are slowly phasing out the 2g cellular coverage which is what Mr. [redacted]'s system was running on. The Sunset initiative will not be completed until 2017. The 2g coverage does still exist in Mr. [redacted]'s area, but it is weak signal. This is the type of issue that gets noticed and corrected early when you perform the monthly system tests. We understand that Mr. [redacted] would like to cancel service as well. It shows in the signed contract that we must receive a written cancellation notice in order to cancel. We ask that he email that notice to [redacted], then we can carry out that request.

Protect America has received the complaint submitted by Mr. [redacted].  Upon review, it is outlined in the contract that Protect America requires a 30 day written notice in order to cancel services. We have accepted this complaint as your 30 day notice and will process the cancellation of...

the account accordingly.  We ask that he allows Protect America to assist with any further concerns.

Protect America has received the complaint submitted by the Revdex.com on behalf of [redacted]; we have a commitment to our customers to resolve their concerns as they arise. In reviewing her account we have found that she may cancel this Agreement by returning the Equipment...

within fourteen (14) days of the initial shipment date. The return package must be postmarked within 14 days of the original shipment date and returned postage paid to Protect America, Inc., [redacted], Austin, Texas 78728. This Agreement will not be cancelled until the returned equipment is received at Protect America, Inc. Customer shall be required to provide proof of delivery if requested. If she has any further questions or concerns please contact us at 1-[redacted]-[redacted]-[redacted].   Sincerely,   Customer Protection Department

Protect America, Inc. has received the rejection submitted by Mr. [redacted]. It's outlined in the contract that Protect America requires a 30 day written notice to cancel services. That notice was received on February 4, 2016. The account has been fully cancelled and Mr. [redacted] won't see anymore charges. As a courtesy, Protect America is willing to refund Mr. [redacted] for the last monitoring charge. We ask that he allow Protect America, Inc. to assist with any further concerns.

Protect America has received the complaint submitted by Mr. [redacted].  As per Protect America's contract terms and conditions, a $79 restocking fee is assessed on the customer's account if the equipment is not physically returned within the first 3 days following the signing of the...

Agreement. Mr. [redacted] signed the account on 01/11/2017 and we received the returned equipment on 01/27/2017. The $79 restocking fee is valid. We ask that he allows Protect America to assist with any further concerns.

Protect America has received the response submitted by Mr. [redacted]. Our Retention team has been making an effort to reach out to Mr. [redacted] regarding cancelling his account with the proper protocol. We ask that Mr. [redacted] allow Protect America to assist him with any and all future concerns.

Complaint: [redacted]
I am rejecting this response because:I do not have any records of the attached contract prior to what was e-mailed by Protect America's sales representative on June 12, 2015.  In addition, I asked the same sales representative to provide a copy of the voice agreement he stated I may have entered and did not receive that.Finally, I have sent and Protect America has accepted a final payment in the form of a cashier's check that was noted "Balance Paid in Full," with a letter enclosed requesting they contact me directly to discuss why I would still be required to pay monthly fees for a service I was no longer using.  The organization did not respond, but instead continued to send notifications to my previous address even though I notified them of the address change and called me continuously for weeks after.  I would appreciate Protect America's honoring my request to cease trying to collect additional payments from me.  As stated in all communication to them for the past eight months, I am no longer using the service. 
Regards,
[redacted]

Protect America has received the complaint submitted by the Revdex.com on behalf of [redacted]; we have a commitment to our customers to resolve their concerns as they arise. In reviewing her account we have found that she submitted a written letter to discontinue services on 12/28/2017.  Per the terms and conditions on the agreement a 30 day written notice is required. The cancellation date is 1/31/2018. Service was still available up until the cancellation date. Any amount owed until the cancellation end date will remain.  If she has any further questions or concerns please contact us at 1-[redacted]-[redacted]-[redacted]. Sincerely, Customer Protection Department

Protect America,
Inc. has received Mr. [redacted]'s response. 
Upon review, Mr. [redacted]'s cancellation email was received and processed
on November 4, 2015. Mr. [redacted]'s account will be cancelled as of December 31,
2015.

Complaint:...

[redacted]
I am rejecting this response because:
I went through the other options given by this company VERY carefully several times. They want more money to set me up with a different system and incur more of a monthly cost. Sounds like bait and switch to me! I am not adding more money to this craziness. I was paying for a service that was not being provided and still is not. There were 2 other options provided: 1. Wi fi. And I have a small modem that is already full to capacity and is very slow. The only wifi  available in my area. And 2. Cell phone usage. My cell does not get cell service without being plugged into a wifi booster. The person I talked to called me a liar about this and said his map said I have cell service out here in the country. I do NOT! And will not be tolerated being called a liar! Nobody in our little part of Pennsylvania has cell service. The closest cell service is Uniontown, PA. It is approx. 9 miles from here and is an actual town. That's where I use my cell phone, when I am shopping or a doctor's office, not here. There is no cell reception here. I did not decline their help, they want my to pick another option that will not work here. And at an extended cost. This company needs to get it's act together. I will not be paying them for anymore fake coverage. I think this is a scam. I am not pleased about being used and that they think they can continue to charge me for something that I cannot use in my own home. I have talked to them each time they have called and it's always the exact conversation. The last person, who also called me a liar, said I was rejecting any changes. As you can see they did not offer me a realistic change. Scam artists to get my money regardless of what I say. They ad lib and write false reports. Try taping one and you will see that I am right. I want them to leave me alone.
Regards,
[redacted]

Thank you for allowing us the opportunity to address Mr. [redacted] concerns. After reviewing the account and calls regarding Mr. [redacted] cancel request, we found that we spoke with him on December 11, 2017, and explained that we would have to send him a link online that would allow him the...

opportunity to cancel service. We then offered him incentives to remain a customer with us and he stated that he needed to speak with his wife and call us back with a decision. We spoke with Mr. [redacted] again on January 23. 2018, due to the past due balance and he then stated he would like to cancel service. We sent the cancel the link to his email address and he did not sign and return the link to us. On February 28, 2018, we spoke with Mr. [redacted] and explained that we republished the cancel link to him for 14 days and he never signed and returned the link to us. At this time we have used the correspondence from your office as the 30-day cancellation notice and waiving the final month. The past due balance will remain open and we request he makes that final payment. Please feel free to contact us at ([redacted]-[redacted] with any additional questions or concerns. Best Regard, Customer Protection

Complaint: [redacted]
I am rejecting this response because I have called [redacted] they stated they have no direct dealing with Kevin as a salesperson for their company. [redacted] was to called me after he set up the deal to bundle directv and [redacted] this has not happen for 3 weeks. I was told by Protect America to give them 2-3 days to contact [redacted] to get this manner finished. This has not happen, I feel I am getting the run around from both.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because nowhere on this document will you find MY signature. Just because someone wrote my name on the appropriate lines does not make this a legally binding contract.
Regards,
[redacted]

Protect America has received the rejected response submitted by Ms. [redacted]. We have been in contact with her to assist in resolving her concerns. The last call that was made to her on March 29, 2017, she stated that she is unable to troubleshoot the sensors due to personal reasons. We offered to set up another appointment with her, she declined. She stated that she will call us back when she has someone with her to assist her in trouble shooting the equipment. We ask that she allows Protect America to assist with any further concerns.

Complaint: [redacted]
I am rejecting this response because what was stated from Protect America was false.  The reason I refused to continue making payments on the account is solely because their product failed.  I made numerous calls to this company regarding the product not working whereas the door and window contact was not responding to the panel, as well as the double stick Velcro did not remain attached to the door or window and would fall off.  They would lead you to believe that their product was flawless and it was, in fact, quite the opposite and quite defective.  They are quite aware that the initial reason why payment was no longer made was because their product failed and they did not honor their service agreement.  How many others reported problems with their product and has not received a solution to resolve their problems by way of forcing them to honor their service agreement?  I am certain the numbers are quite high.This company does not honor their service agreement and REFUSE to accept the defect product back.  Once they do not honor their service agreement, therefore, leaving you no way out other than strongly stating that you will not be making any further payments for that reason.  Amazingly enough, the only thing companies have to do is submit paperwork to the government to receive relief and recoup the money they are out of because they listed the primary reason for their loss as "the customers failure to continue to pay for their product."  Unfortunately, when the customer is on the opposite side of the dispute, we submit information through the Revdex.com to dispute our fact and their falsity where as they received their funds and feel compelled to submit or sell our debt to a "third party" as Protect America stated, to receive money that they were not due nor any third party collection agency is due because their product fail.  They don't stop their because now the third party stated that their would be place a judgment against you and submit your name to the credit bureau all due to the company, Protect America's failed and faulty product that was sold. This is totally unfair, as they recouped the ENTIRE amount of the contract from the date of service, then they submitted my name to a third party collection agency out of spite to recoup more money, and place my name in the collection bureau.  But that is what money hungry companies do and this is what is allowed without proper party (government) investigating it's claim.  They rip you off by the submission of paperwork and they are still able to receive money.  How many Revdex.com reports were made against Protect America regarding their defective product?  The Revdex.com knows as well as Protect America and again I am certain the numbers are quite high.  I am again rejection their response and noting that this account remains UNRESOLVED.Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  we no longer live at the address on file so troubleshooting is not an option.  Our current home already has a preexisting security system. If Protect America is able to monitor that, we would be open to it.  Otherwise, we won't be using Protect America.  
Regards,
[redacted]

Tell us why here...Protect America, Inc. has received the complaint filed by Ms. [redacted]. In reviewing the recorded calls between Ms. [redacted] & PAI we’ve found that she acknowledged (by initialing and signing the agreement) that she understood the terms and conditions of the agreement and the 14 day...

return policy. During the initial sales call we’ve also found that it was never mentioned to the sales agent not to ship the equipment prior to her vacation. Fedex delivered the package on 5/6/2015 two days after Ms. [redacted] completed the online agreement. Our installation team began contacting Ms. [redacted] to assist her with the installation. 17 days after receiving the equipment Ms. [redacted] mentioned cancelling the account due to the phone calls she received while she was on vacation. At this time we are offering to re-send Ms. [redacted] the equipment originally provided.