PALMco

Regarding case # [redacted]; [redacted]
 
RESULT
In response to this complaint, we attempted to contact [redacted] on 04/**/2014 and 04/**/2014 but were only able to leave messages. We will continue to reach...

out to [redacted] in hopes of reaching an amicable resolution to her concerns.
 
BACKGROUND INFORMATION
Prior to filing this complaint, [redacted]’ electric and gas accounts were enrolled in PALMco’s service on 08/**/2012. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’ electric account on 10/**/2012 and her gas account on 11/**/2012.
 
After servicing [redacted]’ accounts for more than three months, on 01/[redacted]/2013, we received a call from [redacted] with questions about her bills. We answered her questions, [redacted] was satisfied and the call was ended.
 
More than a year later, on 03/**/2014, we received another call from [redacted] requesting her accounts be cancelled. This request was processed promptly and without penalty. We advised [redacted] that it’s up to her utility to determine her service end date. [redacted] understood and the call was ended. Per the determination of PSE&G, her electric account is scheduled to stop receiving PALMco’s service on 04/**/2014 and her gas account is scheduled to stop receiving PALMco’s service on 05/**/2014.
 
The following day, on 03/**/2014, we received another call from [redacted] in regards to her accounts. We reminded [redacted] that she enrolled in PALMco’s service at a variable rate with no guarantee of savings. As a courtesy, not customary for cancelled accounts, we offered to review her accounts for a potential courtesy credit. Upon review, we extended a courtesy credit of $85.06, $34.98 towards her electric account and $50.08 towards her gas account for the billing cycle 02/**/2014- 03/**/2014. We advised [redacted] that this credit will apply to her account as a credit. [redacted] seemed satisfied, thanked us and the call was ended. The credits were applied to her account on 04/**/2014.
 
Contrary to this complaint, PALMco does not scam nor price gouge our customers as [redacted] alleges. Also, PALMco does not provide dishonest, deceiving, unfair nor unjust service to our customers. PALMco values all of our customers and do our best to provide quality service. Additionally, we apologize to [redacted] for any hardship she may have experienced due to the increase in her bills caused by arctic winter weather. Unfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco.
 
PALMco strives to assist our customers in a timely manner. Recently, PALMco’s customer service department has been receiving a higher than normal volume of calls. We apologize if our hold times were of any inconvenience to [redacted]. We hold customer satisfaction in the highest regards and do our best to satisfy any customer concern politely and efficiently.
 
Please let us know if the Revdex.com would like any further information
 
Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Palmco has offer a settlement of approx. $170. The restaurant.com gift card is worthless. The amount of overcharge as explained in my original complaint is over $900. This is the amount over the current competitive rate for the utilities mentioned. In essence, they have charged us approximately 3 times the customary amount. While I do appreciate the credit they have applied and the fact that we can continue to dispute our next bill, the settlement is simply not close enough to the overcharge.
Palmco needs to live up to their business slogan "[redacted]" and offer us a much higher credit amount. 
thank you 
[redacted]
 
 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Regarding case #[redacted]
[redacted]
REBUTTAL
In response to this rebuttal, we tried to reach [redacted] on 4/**/2014 and 4/**/2014 but were only able to leave messages. We will continue to reach out to [redacted] until an amicable resolution is reached.
 
Please let us know if the [redacted]would like any further information.
 
Thank you.

Hello [redacted] and the Revdex.com,
 
Regarding case # [redacted]
 
In response to this rebuttal, we spoke to [redacted] on 4/**/2014. [redacted] informed us that he received his credit check in the amount of $859.67. As an extended courtesy we offered [redacted] a credit of $162.07 on his final gas bill for billing cycle 3/**/2014-4/*/2014, which will be mailed in the form of a check. [redacted] stated the complaint will be closed once he receives the check. [redacted] thanked us and ended the call.
 
Please let us know if the Revdex.com would like any further information
                     
Thank you.

Regarding case [redacted]
 
UPDATE
We spoke with [redacted] on 3/**/2014. We advised [redacted] that per the determination of BGE, her gas and electric accounts are scheduled to end on 4/*/2014 and 4/*/2014, respectively. As a courtesy, we offered to review [redacted]’s accounts for a potential courtesy credit. Upon review, we offered a credit of $32.55 for the billing cycle of 2/*/2014 – 3/*/2014 towards her electric account and a credit of $ 105.25 for the billing cycles of 1/*/2014 – 3/*/2014. This makes a total credit of $137.80, which will be mailed in the form of a check. [redacted] accepted the offer, thanked us and the call was ended.
 
Please let us know if the Revdex.com would like any further information.
 
Thank you.
 
 [redacted]

RESULT
In response to this complaint, we spoke to [redacted] on 2/**/2014. We advised...

[redacted] that per the determination of Potomac Edison, her account is scheduled to end on 2/**/2014. We reminded [redacted] of the courtesy credit offered on 1/**/2014 of $69.10 for the billing period of 12/**/2013 – 01/**/2014. We also offered to review [redacted]’s final bill should she be unhappy. [redacted] thanked us and the call was ended.
 
BACKGROUND INFORMATION
Prior to filing this complaint, [redacted] was enrolled in PALMco’s service on 07/**/2013. Shortly thereafter, a welcome packet that included all the necessary information regarding her enrollment with PALMco was mailed to [redacted], including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’ electric account on 08/**/2013.
 
We had no contact with [redacted] during the first 4 months we serviced her account. On 01/**/2014, we received a call from [redacted] with concerns about her bill. We reminded [redacted] of our variable rates with no contract or cancellation fees. [redacted] requested that we cancel her service, which was processed promptly and without penalty. We advised [redacted] of the cancelation process. Per the determination of Potomac Edison, [redacted]’s service with PALMco is scheduled to end on 02/**/2014. As a form of goodwill, we offered to review [redacted]’s account for a potential courtesy credit. Upon review, we offered [redacted] a courtesy credit of $55.99 for her electric account for the billing period of 12/**/2013 – 01/**/2014 which was applied to her account as a credit. [redacted] seemed to understand and the call was ended.
 
On 01/**/2014, we spoke with [redacted] regarding her courtesy credit.  [redacted] requested we re-review the courtesy credit of $55.99 offered on 01/**/2014. As a show of good faith, we offered to re-review [redacted]’s account for a potential courtesy credit. Upon review, we offered [redacted] an additional courtesy credit of $13.11 for her electric account for the billing period of 12/**/2013 – 01/**/2014, which will be mailed in the form of a check. This is in addition to the courtesy credit of $55.99, making a total courtesy credit of $69.10 for the billing period of 12/**/2013 – 01/**/2014. We also offered to review [redacted]’s final bill should she be unhappy. [redacted] seemed pleased with the resolution, thanked us and the call was ended.
 
Since Potomac Edison determines [redacted]’s end date, the letter she referred to in her complaint was sent by her utility, not PALMco.
 
Please let us know if the Revdex.com would like any further information.
 
Thank you.

Hello [redacted] and the Revdex.com,
 
Regarding case #[redacted], [redacted]
 
RESULT
In response to this complaint, we spoke with [redacted] on 8/**/2014. As a courtesy we re-reviewed [redacted]...

[redacted]’s account. We offered [redacted] a credit in the amount of $167.86 toward his account for the billing cycles of 11/**/2013 through 3/**/2014. This credit would be in addition to the credits that he had already received in the amounts $98.20 on 2/*/2014, $67.56 on 2/**/2014, and $273.24 on 4/*/2014, bringing his total credit amount to $606.86. This would void out previous credit of $139.19 offered on 8/**/2014. However, [redacted] did not accept our offer and ended the call. At this point, it appears that [redacted] is unwilling to work with us in achieving a resolution.
 
BACKGROUND INFORMATION
Prior to filing this complaint, [redacted] enrolled her account in PALMco's service on 9/**/2011. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]'s account on 10/**/2011.
 
After receiving PALMco’s service for eight months, on 5/**/2012, we received an inbound drop request for [redacted]’s account, which was processed promptly and without penalty. Per the determination of [redacted], [redacted]’s account stopped receiving PALMco’s service on 6/**/2012. During the time [redacted] initially received PALMco’s service, we did not have any contact with her.
 
After a year of not receiving PALMco’s service, [redacted] contacted our office on 6/**/2013 and completed a TPV recording to enroll in our service for a second time. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]'s account on 7/**/2013.
 
After receiving PALMco’s service for seven months, on 2/*/2014, we received a call from [redacted] regarding their account. We reminded [redacted] that PALMco has no contract or cancelation fees, and that rates are variable and savings are not guaranteed. As a courtesy, we offered to review [redacted]’s account for a courtesy credit. [redacted] could not remain on the phone at the time, so we advised him that we would review his account and give him a call back. Later on 2/*/2014, we called [redacted] back regarding our credit review, but were unable to reach him at the time, so we left a message. Upon review, we offered [redacted] a courtesy credit in the amount of $49.10 toward the account for the billing period of 12/**/2013 through 1/**/2014, which would be applied to the account.
 
On 2/*/2014, we received a call from [redacted] regarding their account. We reminded [redacted] that he had signed up for a variable rate with no guarantee of savings. As a courtesy, we offered to re-review [redacted]’s account for a revised courtesy credit, which voided the credit of $49.10 offered on 2/*/2014. Upon review, we offered [redacted] a revised courtesy credit in the amount of $98.20, toward the account for the billing cycle of 12/**/2013-1/**/2014, which was applied to the account.
 
On 2/**/2014, we received an inbound drop request for [redacted]’s account, which was processed promptly and without penalty. Per the determination of [redacted], [redacted]’s account stopped receiving PALMco’s service on 3/**/2014.
 
On 2/**/2014, we received a call from [redacted] regarding their account. We reminded [redacted] that they signed up for a variable rate with no guarantee of savings. As a courtesy, we offered to review [redacted]’s account for a courtesy in addition to the credit they received on 2/*/2014 in the amount of $98.20. Upon review we offered [redacted] a credit in the amount of $67.56, towards their account for the billing cycle of 1/**/2014 through 2/**/2014, which was sent in the form of a check. As an extended courtesy, we offered to review [redacted]’s final bill if he was unhappy with it. [redacted] understood and the call was ended.
 
On 4/*/2014, we received a call from [redacted] regarding their final bill. As a courtesy, we reviewed [redacted]’s final bill for a courtesy credit. Upon review, we issued [redacted] a credit in the amount of $273.24 for the billing cycle of 2/**/2014 through 3/**/2014, which was sent in the form of a check. [redacted] understood, and the call was ended.
 
We spoke to [redacted] on 8/**/2014. We reminded [redacted] that he signed up for a variable rate with no guarantee of savings. As a courtesy we offered [redacted] a credit in the amount of $138.19 toward his account for the billing cycles of 11/**/2013 through 3/**/2014. This credit would be in addition to the credits that he had already received in the amounts $98.20 on 2/*/2014, $67.56 on 2/**/2014, and $273.24 on 4/*/2014, bringing his total credit amount to $577.19. However, [redacted] did not accept our offer and ended the call.
 
Contrary to [redacted]’s complaint, PALMco does not arbitrarily increase our rates. PALMco values all of our customers and do our best to provide quality service. [redacted]’s account was enrolled in PALMco’s service upon recording a TPV. In addition to agreeing to the terms of PALMco’s service when initially recording the TPV, [redacted] was sent all of the necessary information regarding PALMco’s supply following enrollment in our service. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment.
 
Please let us know if the Revdex.com would like any further information.
 
Thank you.
 [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello [redacted] and the Revdex.com,   Regarding MD Revdex.com case # [redacted]   RESULTS In response to this complaint, we will not be reaching out to [redacted]. We recently spoke with [redacted] on 2/**/2016 after she had filed...

this complaint, but before our receipt of the complaint and were able to resolve her concerns.   BACKGROUND INFORMATION Prior to filing this complaint, [redacted]’s electric account was enrolled in PALMco’s service on 3/**/2015. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted] electric account on 5/**/2015.   We spoke with [redacted] on **/**/2015 in regards to her account. We advised [redacted] that she agreed to a variable rate with no guarantee of savings when she enrolled in PALMco’s service upon completion of a TPV recording. [redacted] requested the cancellation of her account which was processed promptly and without penalty. We advised [redacted] that it is per the determination of her utility, BGE, to schedule an end date on her account.  [redacted] requested we send a copy of the Terms and Conditions. We reminded [redacted] that the Terms and Conditions were sent to her in her welcome package upon enrollment.  [redacted] understood, thanked us, and the call was ended. Per the determination of BGE, [redacted]’s electric account stopped receiving PALMco’s service on 01/**/2016.   On 02/**/2016, we spoke to [redacted]  in regards to her account. We advised her that per the determination of BGE, her electric account stopped receiving PALMco’s service on 01/**/2016.  As a courtesy, we reviewed [redacted]’s account for potential credit. Upon review, we offered [redacted] a credit of $63.84 for billing cycles **/**/2015-1/**/2016, which would be mailed in the form of a check. [redacted] was satisfied with the credit, thanked us, and the call was ended.   On 2/**/2016 we spoke with [redacted]  regarding her account. [redacted] advised us she was not satisfied with our previous credit offer. As an additional courtesy, we offered to re-review her account for any additional credit(s). Upon review, we offered [redacted] a credit of $137.77 for billing cycles 11/**/2015-1/**/2016, which would be mailed in the form of a check.  This would void out our previous credit offer of $63.84, offered on 2/**/2016.  [redacted] accepted the credit, thanked us, and the call was ended.   Contrary to this compliant, [redacted]’s electric account was enrolled in PALMco’s service at a variable rate with no guarantee of savings, upon completion of a TPV Recording. Additionally, [redacted] was sent all of the necessary information regarding PALMco’s supply following enrollment in our service. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment.   We apologize to [redacted] for any displeasure she may have experienced. PALMco values all of our customers and does our best to provide quality service.   Please let us know if the Revdex.com would like any further information.   Thank you.   [redacted]

Hello [redacted] and the Revdex.com,
 
Regarding case [redacted]:
 
RESULTS
In response to this complaint, we will not be reaching out to [redacted]. We spoke to [redacted] on 4/**/2014, and...

satisfied his concern. At that time, [redacted] requested the cancellation of his account, which processed promptly and without penalty. As a show of good faith, we offered to re-review [redacted]’s account for a potential courtesy credit. Upon review, we offered [redacted] a courtesy credit of $57.81 for the billing cycle of 3/**/2014 – 4/**/2014, which will be sent as a check. This will void out the courtesy credit of $25.76 offered on 4/**/2014. In addition, we offered to review his final bill, should he be unhappy with it. We advised [redacted] on the cancellation process. [redacted] was pleased with this resolution. We consider this matter to be resolved.
 
BACKGROUND INFORMATION
Prior to this complaint, [redacted] contacted our office to enroll in PALMco’s electric service on 10/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 11/**/2013.
 
After receiving PALMco’s electric service for five months, on 4/**/2014, prior to receiving this complaint, [redacted] called in regards to his bill. We reminded [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings. As a show of good faith, we offered to review [redacted]’s account for a potential courtesy credit. Upon review, we offered [redacted] a courtesy credit of $25.76 for the billing cycle of 3/**/2014 – 4/**/2014. [redacted] accepted the offer, thanked us and ended the call.
 
We apologize to [redacted] for any inconvenience he may have experienced due to the increases in his bill caused by artic winter weather. Unfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco. Additionally, PALMco is not driven by greed, and is not dishonest nor do we implement unethical or illegal practices to our customers, as [redacted] alleges. PALMco values all of our customers and do our best to provide quality service.  
 
PALMco values all of its customers. In addition to hearing the terms of PALMco’s service when initially doing the TPV recording, [redacted] was sent all of the necessary information regarding PALMco’s supply following enrollment in our service. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment.
 
Please let us know if the Revdex.com would like any further information.
 
Thank you
 
 
[redacted]

Regarding case [redacted]
 
RESULTS
In response to this complaint, we attempted to contact [redacted] on 6/*/2014 and 6/*/2014 but were only able to leave a message. We will continue to reach out to...

[redacted] until an amicable resolution is reached.
 
BACKGROUND INFORMATION
Prior to filing this complaint, [redacted]’s electric and gas accounts were enrolled in PALMco’s service on 9/*/2013. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 10/**/2013 and her gas account on 11/**/2013.
 
On 4/*/2014, we received an inbound cancellation request. Per the determination of [redacted], [redacted]’s electric account ended on 4/**/2014 and her gas account is scheduled to end on 6/**/2014.
 
After receiving PALMco service for over six months, for the first time, we spoke to [redacted] on 4/**/2014 regarding her accounts. We reminded [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings. As a courtesy, we offered to review [redacted]’s accounts for a potential credit. However, [redacted] advised us that her meter reading is estimated. We advised [redacted] to contact [redacted] for an actual reading and call us back for a review. [redacted] understood, thanked us, and the call was ended.
 
On 5/**/2014, we received an email from [redacted] regarding her account. Shortly thereafter, on 5/**/2014, we spoke to [redacted]. We advised [redacted] that per the determination of [redacted], her electric account ended on 4/**/2014 and her gas account is scheduled to end on 6/**/2014. As a courtesy, we offered to review [redacted]’s gas account for a potential credit. Upon review, we offered [redacted] a credit of $186.43 for the billing cycle of 3/**/2014 – 4/**/2014. However, [redacted] declined our offer and ended the call.
 
On 5/**/2014, we spoke to [redacted] regarding her account. We reminded [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings. We also reminded [redacted] of the credit for $186.43 offered on 5/**/2014, which she declined. While attempting to further assist [redacted], it seemed as though [redacted] was unwilling to come to an amicable resolution, and she ended the call.
 
Contrary to this complaint, a welcome packet was sent to [redacted], which included all of the necessary information regarding her enrollment upon enrolling with our service, including the fact that savings are not guaranteed. Additionally, [redacted] was charged an introductory rate of .09980 per kWh toward her electric account and a rate of.51800 per ccf toward her gas account for the first two billing cycles with PALMco. Upon completion of her first two billing cycles, [redacted] received a variable rate that fluctuates from month to month. Furthermore, PALMco is not the market of crooks, as [redacted] alleges. PALMco values all of our customers and do our best to provide quality service.
 
We apologize to [redacted] for any inconvenience she may have experienced due to the increases in her bill caused by artic winter weather. Unfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco.
 
Please let us know if the Revdex.com would like any further information.
 
Thank you.
 
 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
 
[redacted]

Hello [redacted] and the [redacted],
 
Regarding case [redacted]...

[redacted]
 
RESULTS
In response to this complaint, we spoke to [redacted] on 3/**/2014. As a show of good faith, we offered to review [redacted]’s account for any potential courtesy credits. Upon review, we offered [redacted] a courtesy credit of $123.15 for the billing cycles of 1/**/2014 – 3/**/2014. [redacted] was satisfied, thanked us and ended the call.
 
BACKGROUND INFORMATION
Prior to filing this complaint, [redacted]’s wife, [redacted], enrolled in PALMco’s electric service on 7/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] which included all the necessary information regarding her enrollment with PALMco, including the fact rates are variable and that savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 9/**/2013.
 
After receiving PALMco’s electric service for five months, for the first time, on 2/**/2014, [redacted] called in regards to [redacted]’s account. We advised [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings. [redacted] requested we place [redacted]’s account on budget billing, which was processed promptly. We advised [redacted] to call us within a week for the budget billing amount. [redacted] understood, thanked us and ended the call.
 
On 2/**/2014, [redacted] called in regards to [redacted]’s bill. We offered [redacted] our loyalty credit, which consists of a 10% discount on his current supply bill and 10% on his next two bills. The loyalty credit is a program we are offering to our customers to assist with their bills due to the increase caused by arctic weather. [redacted] declined our offer and requested the cancellation of [redacted]’s account, which was processed promptly and without penalty. We advised [redacted] on the cancellation process and that his end date would be determined by his utility company. [redacted] understood and ended the call.
 
On 3/**/2014, [redacted] sent us an e-mail after our business hours. We attempted to contact [redacted] on 3/**/2014, but were only able to leave messages.
 
Contrary to [redacted]’s complaint, we properly informed [redacted] of our cancellation process. [redacted] determines the end dates for customers, and PALMco has no say in the matter.
 
Please let us know if the [redacted] would like any further information.
 
Thank you.

Hello [redacted] and the Revdex.com,
 
Regarding case [redacted]...

[redacted]
 
RESULTS
In response to this complaint, we attempted to contact [redacted] on 4/**/2014 and 4/**/2014 but were only able to leave messages. We will continue to reach out to [redacted] until an amicable resolution has been reached.
 
BACKGROUND INFORMATION
Prior to this complaint, [redacted]’s electric account was enrolled in PALMco’s service on 8/**/2013 upon completion of a signed supply agreement by [redacted]’s girlfriend. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 9/**/2013.
 
Since [redacted]’s enrollment in PALMco’s service we have had no contact with him prior to the filing of this complaint.
 
On 4/*/2014, we received an inbound drop request for [redacted]’s account, which was processed promptly and without penalty. Per the determination of [redacted]’s account is scheduled to stop receiving PALMco’s service on 4/*/2014.
 
Contrary to [redacted]’s complaint, by signing the agreement, [redacted]’s girlfriend, consented that she was authorized to make changes to the account. 
 
Please let us know if the Revdex.com would like any further information.
 
Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to Palm Co. to wipe their hands clear of the matter and put the blame back on me with their response.
I mentioned to the representative from PalmCo. that they should do a better job of training the members that solicit homeowners for their business. The information was not clear in the welcome package only mentioned in one portion of the contract which in mine when I reviewed it the representative wrote 0.0546 cents per kilowatt. Either way there should be no penalty for cancelling as they say you can cancel at any time. The company also pretends to not know they have several complaints against them. They want to keep saying I knew it was variable but they were not there when I was not informed of that and not clearly shown to read that portion of the contract. On the brochure they say savings is not guaranteed which I read after the fact but the representative uses that as their pitch to have you sign up. So it is false advertisement whether they want to believe or not. Just because they are a family owned and operated business does not mean that they operate ethically. There are too many complaints to disprove that and what the want me to believe. 
I hope we have resolved this matter and they do not come up with another surprise during my cancellation period.
Sincerely,
[redacted]

Hello [redacted] and the Revdex.com,
 
Regarding case [redacted]
 
RESULTS
In response to this complaint, we spoke to [redacted] on 6/**/2014. We reminded [redacted] that per the...

determination of [redacted], his account stopped receiving PALMco service on 2/**/2014. As a courtesy, we offered to review [redacted]’s account for a potential credit. Upon review, we offered [redacted] a credit of $44.94 for the billing cycles of 1/**/2014 – 2/**/2014, which will be mailed in the form of a check. This is in addition to the credit of $19.45 offered on 2/*/2014. [redacted] accepted the offer, thanked us and ended the call.
 
BACKGROUND INFORMATION
Prior to filing this complaint, [redacted]’s electric account was enrolled in PALMco’s service on 7/*/2013. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’ electric account on 8/**/2013.
 
On 2/*/2014, we received an inbound cancellation request. Per the determination of [redacted]’s account stopped receiving PALMco service on 2/**/2014.
 
On 2/*/2014, we received an email from [redacted] regarding his account. Shortly thereafter, we spoke to [redacted] on 2/**/2014. We advised [redacted] that per the determination of [redacted], his account is scheduled to stop receiving PALMco service on 2/**/2014. As a courtesy, we offered to review his account for a potential credit. Upon review, we offered [redacted] a credit of $19.45 for the billing cycle of 12/**/2013 – 1/**/2014, which will be mailed in the form of a check. [redacted] accepted our offer, thanked us and ended the call.
 
We apologize to [redacted] for any displeasure he may have experienced due to the increases in his bill caused by artic winter weather. Unfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco. PALMco values all of our customers and do the best we can to provide customers with quality service.
 
Please let us know if the Revdex.com would like any further information.
 
Thank you.
 
[redacted]
 
[redacted]

Hello **and the **,
 
Regarding case [redacted];...

[redacted]
RESULTS
In response to this complaint, we attempted to contact [redacted] on 04/**/2014 but were told by [redacted], the person that answered the number we called, that [redacted] is out of town until 04/**/2014. We left a message with [redacted] to have [redacted] contact us at her earliest convenience in an effort to reach an amicable resolution to her concerns. We will await [redacted]’ return call in hopes of reaching an amicable resolution to this matter.
 
BACKGROUND INFORMATION
Prior to filing this complaint, [redacted]’ electric and gas accounts were enrolled in PALMco’s service on 12/**/2012. Shortly thereafter, a welcome packet was sent to [redacted] which included all the necessary information regarding her enrollment with PALMco, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’ electric account on 02/**/2013 and her gas account on 03/**/2013.
 
On 01/**/2013, we received an inbound cancellation request from [redacted]’ utility for her electric account, which was processed promptly and without penalty. [redacted]’ electric account stopped receiving PALMco’s service on 03/**/2013. PALMco continued to service [redacted]’ gas account.
 
On 04/**/2013, we received a call from [redacted] inquiring about the accounts. We informed her that we were only servicing her gas account. [redacted] requested her electric account be enrolled in PALMco’s service. [redacted]’ electric account was re-enrolled in PALMco’s service on 04/**/2013 upon completion of a TPV recording. Shortly thereafter, a welcome packet was sent to [redacted] which included all the necessary information regarding her enrollment with PALMco, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’ electric account on 06/**/2013.
 
After servicing [redacted]’ accounts for more than eight months, on 02/**/2014, we received a call from [redacted] requesting her accounts be cancelled. This request was processed promptly and without penalty. We advised [redacted] that it’s up to her utility to determine her service end date. As a courtesy, we offered to review [redacted]’ accounts for a potential courtesy credit. [redacted] did not accept our offer and the call was ended. Per the determination of PSE&G, [redacted]’ electric account stopped receiving PALMco’s service on 03/**/2014 and her gas account is scheduled to stop receiving PALMco’s service on 04/**/2014.
 
We apologize if [redacted] was not pleased with the increase of costs caused by the arctic winter weather. Unfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco.
 
Please let us know if the [redacted]would like any further information.
 
Thank you.

Revdex.com:
I have reviewed the response made by the business manyin reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[Your Answer Here]regarding regarding your response.you never sent me any such pakage as you  claim nobody said anything about services being cheaper for any certain time and when your representative spoke to me on the phone she said she was sending me a check for 128.00 and she would call me back when palmco was finaly off the pseg billing to resolve the rest of it why would I settle for a mere 128.00 when you over charged me by 1000.00 your company has no scrupuls in taking advantage of senior citizens or any one else for that matter you overcharged me when you found out they were finally taking you off my billing in feb and march.you need to charge for your services what is fair market value not gauge people unfairly.as far as you trying so many times to reach me I find that hard to belive you didn't have a hard time reaching me to send me that lousy 128.00 did you.im sure that im not the only one having this problem with your company. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
One of the main problems with this company is that their customer service hours for billing complaints are the same as mine and my husband's working hours, so trying to get in contact with a live person is difficult.  If Palmco would prefer, they can contact me via email.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]