PALMco

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This compliant was not resolved. [redacted] has lied again saying a check was sent and it was not. 
 
Please keep this case open.
 
[redacted]
 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]    I accept to be to be placed on the Business's do not call list. But dispute Palmco's initial  obtainment of my account back in 03/**. Initially  was due to an unadvised phone call. I did not cancel my previous provider Verde Energy, Discount energy group.  My initial cancellation complaint on 01/**/13, the customer support rep made no offer for credit in fact she told me you just cancelled how can we give you credit. The restaurant credit they claimed to provide is only valid with reenrollment. I did not refuse any Credit as stated in their response e-mail. I did speak to [redacted], from Palmco who is their direct contact for Revdex.com complaints, on 02/**/13. She confirmed that, I will be placed on their do not call list and she  was going to review  and give me a credit on the upcoming Gas and electric bill and possibly  for the last bill  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Thank you for getting involved and following up with my complaint.  I'd like to first start off by stating that I was never thankful or satisfied with their offer.  I was turned away several times by [redacted] the supervisor when I originally complained and only contacted after I posted on social media afterwards by [redacted].  I thanked [redacted] for her efforts but our last conversation she told me she was to be disciplined for going back to customer relations team and asking for more credit.  I felt bad for her and told her not to risk her position over a customer that she doesn't know. She understood my frustrations and listened.They offered me originally $88.56, then another increase and finally said they can not offer anything more then $287.73 credit.  I made the mistake and caught it late in October about the crazy $16 per MCF.  I said I would pay for my mistake for the month of October but do not feel I should be responsible to be paying that outrageous amount.I immediately cancelled service on 10/**/14  but they handcuffed me for another month (Nov) at $16 per MCF which I used 41 MCF.  I begged to have service expedited and switched over to new supplier or to at least lower my MCF to market rate which [redacted] told me is based off [redacted] and is at 4.3MCF.  That compensation is a drop in the bucket at a rate of 8.98 per MCF which is more than double the market.  If they can offer new customers below rate value, why couldn't they adjust mine for the last month knowing I wanted out?  There was no negotiating, it's the numbers they came back with.  I was not satisfied with their offer.   I asked to do what was right and lower my MCF to market, which never happened.Please feel free to contact me if you have any questions.Thanks in advance,[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

RESULTS
In response to this complaint, we attempted to contact [redacted] on 4/*/2014 and 4/*/2014 but were only able to leave messages. We will continue to reach out to [redacted] until an amicable resolution has been...

reached.
 
BACKGROUND INFORMATION
Prior to filing this complaint, [redacted]’s gas and electric accounts were enrolled in PALMco’s service on 10/*/2010 upon completion of a TPV recording. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 12/*/2010 and her gas account on 1/*/2011, respectively.
 
After receiving PALMco service for over three years, for the first time, we received an email from [redacted], [redacted]’s son on 3/**/2014 regarding [redacted]’s accounts. Shortly thereafter, we attempted to contact [redacted] on 3/**/2014 and 3/**/2014 but were only able to leave messages. We will continue to reach out to [redacted] until an amicable resolution has been reached.
 
On 3/**/2014, we spoke with [redacted] regarding [redacted]’s accounts. We advised [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings. We also advised [redacted] that [redacted] was enrolled with PALMco service on 10/*/2010 upon completion of a TPV recording. [redacted] requested a copy of [redacted]’s authorization, however, we were unable to provide [redacted] with the TPV recording because it’s beyond the State of NJ’s retention period and we no longer have access to it. [redacted] requested we cancel their accounts, which was processed promptly and without penalty. We advised [redacted] that it is per the determination of [redacted] to schedule an end date. As a courtesy, we offered to review [redacted]’s accounts for a potential credit. Upon review, we offered [redacted] a credit of $93.47 towards his electric account and a credit of $171.14 towards his gas account. This makes a total credit of $264.61, which will be mailed in the form of a check. [redacted] thanked us and the call was ended. Per the determination of [redacted], [redacted]’s electric and gas accounts are scheduled to end on 5/*/2014.
 
PALMco strives to assist our customers in a timely manner. Recently, PALMco’s customer service department has been receiving a higher than normal volume of calls. We apologize if our customer service department was of any inconvenience to [redacted]. We hold customer satisfaction in the highest regards and do our best to satisfy any customer concern politely and efficiently. Additionally, PALMco does not scam nor price gouge our customers, as [redacted] alleges. PALMco values all of our customers and do our best to provide quality service.
 
Please let us know if the Revdex.com would like any further information.
 
Thank you.
 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Regarding case [redacted]:
 
RESULTS
In response to this complaint, we spoke to [redacted] on 5/*/14. As a courtesy, we offered to review [redacted]’s account for a potential credit. Upon review, we...

offered to review [redacted] a credit of $345.71 for the billing cycles of 1/**/2014 – 4/*/2014, which will be mailed in the form of a check. This will void our previous credit of $121.33 offered on 4/**/2014. [redacted] accepted the offer, thanked us and the call was ended.
 
BACKGROUND INFORMATION
Prior to filing this complaint, [redacted]’s electric account was enrolled with PALMco service on 7/**/2013 upon completion of a TPV recording. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 8/**/2013.After receiving PALMco service for over six months, for the first time, we received a voicemail from [redacted] on 3/*/2014 regarding her account. Shortly thereafter, we spoke with [redacted] on 3/*/2014. [redacted] requested we cancel her account, which was processed promptly and without penalty. We advised [redacted] that it is per the determination of [redacted] to schedule an end date. [redacted] thanked us and the call was ended. Per the determination of [redacted]’s account ended on 4/*/2014.On 4/**/2014, we spoke with [redacted] regarding her account. We advised [redacted] that per the determination of [redacted], her account ended on 4/*/2014. As a courtesy, we offered to review [redacted]’s account for a potential credit. Upon review, we offered [redacted] a credit of $121.33 for the billing cycles of 1/**/2014 – 4/*/2014, which will be mailed in the form of a check. [redacted] accepted the offer, thanked us and the call was ended.We apologize to [redacted] for any hardship she may have experienced due to the increase in her bills caused by arctic winter weather. Unfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco. Additionally, PALMco does not deceive our customers, as [redacted] alleges. PALMco values all of our customers and do the best we can to provide customers with quality service.
Please let us know if the Revdex.com would like any further information.
 
Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, and the matter has been resolved. Thank God I intervene the matter in time with the help of Revdex.com, NY, who helped us to resolute the matter in proper way, and save a lot of money on my future bills, which was unprecedented. I got my account back to PEPCO from PALMco for the transmission. I have been contacted by PALMco official ([redacted]; TEL ###-###-####) about my credit, and was assured that the credit will be reflect in my next billing cycle. If I don't see them or having any dispute, I will communicate again through Revdex.com, NY. Thanks once again for helping me in getting out of this situation, and I personally salute for your tremendous effort.
With best regards,
Sincerely,
[redacted]

Hello [redacted] and the Revdex.com,
 
Regarding file ID #[redacted]...

[redacted]
 
RESULTS
In response to this complaint, we spoke with [redacted] on ­­­­4/**/2014. As a courtesy, we offered to re-review the account for a potential courtesy credit. Upon review, we offered [redacted] a credit of $97.47 for the billing cycle of 2/*/2014-3/*/2014. A credit of $137.84 was offered, for the billing cycle of 1/*/2014-2/*/2014. [redacted] will be mailed a check in the amount of $170.71. The check amount represents the balance of what was already issued from the total credit being given for the last two billing cycles of $235.31. [redacted] accepted the offer, thanked us and the call was ended.
 
BACKGROUND
Prior to filing this complaint, [redacted]’s electric account was enrolled in PALMco’s service on 7/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 8/*/2013.
 
After receiving PALMco service for over six months, for the first time, we received a call from [redacted] on 2/**/2014. We reminded [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings. During the call, [redacted] was informed of our customer loyalty program which would provide them a 10% credit to their current electric charge and in addition the next two billing cycles. Upon review we offered [redacted] a loyalty credit of $64.60 for the billing cycle of 1/*/2014-2/*/2014. [redacted] understood, thanked us and the call was ended.
 
Contrary to [redacted]’s complaint, PALMco does not price gouge or rip off customers. We apologize if [redacted] was not pleased with the increase of costs caused by the arctic winter weather. Unfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco. In addition, PALMco’s customer service department has been receiving a higher than normal volume of calls. We apologize if our customer service department was of any inconvenience to [redacted]. We hold customer satisfaction in the highest regards and do our best to satisfy any customer concern politely and efficiently. PALMco does the best we can to provide customers with quality service.
 
Please let us know if the Revdex.com would like any further information.
 
Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:The refund that they have made in the account as they say has not been received yet and they say it will take one or two bills after . Meaning April and may bill. I took their offer and in fact in the March bill they said they will refund me $46.00 not $28.00. In addition the total amount that should have been refunded to me should be total $598.00 already. They have only proposed a refund of $85.86 plus $46 only a measly $113. 00  which is only barely 1/5 of the total refund I should received. They are profiteering and charging exhorbitant rates which are inconceivable in terms of the rate that [redacted] is charging compared to their rates which is 100% over [redacted] rate is .46/ therm on the gas at the most while their charge is $2.16 / therm  and on electricity the most tha [redacted] charged is $.113/ kWh while their charges is $.31/ kWh clearly 3 x more than the usual rates. The $598.00 I am requesting a refund if from Dec 2013 bill to March **,2014 bill is only the difference between [redacted] rate and that of Palmco. I sent you a comparable computation on this. I did not get theses rates out of the blue. It is in the bill that I received . There's only one person in our home during those times in question and the bill went from usual$ 60-100 to $221 to 293 to 423 from Dec to March. Our bill for the past 20 years we have lived in that home never went up higher than $200. This is what made everything hay wire in our bill. I am only requesting that they refund me to extent if [redacted] usual bill not the 10% less than [redacted] that they told me about. This is reason why I cannot accept their offer of -/5 of the amount if what they should refund. Also, I believe other consumers are in the same dilemma as I am . Is it imperative for me to accept their bill when I know I have been scammed? I am sorry but they have to answer to their commitment that my bill should be lower than [redacted] usual charges. This is what I accepted and this is what they should do. They have to adjust their rates. I can get other bills from friends to see that rates they charged are competitive. Right now it is exhorbitant and profiteering. Also up to now I have not received the refund they offered if $85.86 and 46.00 . Until then, I stand by my charges that they have to lower their rates to competitive rate not to what they believe they can profit from . This is clearly profiteering and not fair to consumers. I hope Revdex.com can help us consumers for this kind of firms that are taking advantage of us consumers. The rates are definitely not competitive.
thank you. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because
 
 I callled Palmco 3/**/2014 and spoke with [redacted] in which she said someone (can't fully understand name on vm think it was [redacted]) would call back. Called the toll free number 3/**/2014 and been on hold for a long time. In the statement made that during the year I had the service I need complained is a fraudulent claim.I never noticed Palmco was charging in when I did find out I was being charged I called Palmco spoke with a man CSR I asked if I can cancel the service and was told I cannot that I had to Palmco because they were my supplier and pepco was the distributor.Then when my service was disconnected Pepco but me on a budget plan being that I was told I couldn't cancel it I assumed it would be best to request a budget plan from Palmco in which the agent didn't discuss how the program worked.I requested that they pull the calls in which they had to be recorded because this is non sense and they haven't sent a copy of the so called signed agreement or pulled and played the calls because they no they are wrong. I haven't answered their calls but are willing to speak to the but I have hired attorney [redacted] an contacted an investigator and I called [redacted] from Fox 5 DC and they will bring Palmco to light if this matter isn't resolved 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello [redacted] and the Revdex.com,
 
Regarding case #[redacted], [redacted]
 
RESULTS
In response to this complaint, we spoke to [redacted] on 7/**/2014. [redacted] requested the...

cancellation of her account, which was processed promptly and without penalty. We advised [redacted] on the cancellation process and explained that it’s up to the utility to determine an end date for the account. As an extension of our good faith, we offered to re-review [redacted]’s account for any additional courtesy credit. Upon review, we offered [redacted] a courtesy credit of $68.41 for the billing cycles of 6/**/2014 – 7/**/2014, which will be sent in form of a check. This will void out our previous credit of $43.96 offered on 7/**/2014. In addition, we offered to review [redacted]’s next bill should she be unhappy with it. [redacted] accepted the offer, thanked us and ended the call. 
 
BACKGROUND INFORMATION
Prior to filing this complaint, [redacted]’s electric account was enrolled in PALMco’s service on 12/*/2013. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 1/*/2014.
 
After receiving PALMco’s electric service for six months, [redacted] called us in regards to her account on 7/**/2014. We reminded [redacted] that PALMco has no contracts or cancellation fees and offers a variable rate with no guarantee of savings. As a show of good faith, we offered to review [redacted]’s account for a potential courtesy credit. Upon review, we offered [redacted] a courtesy credit of $43.96 for the billing cycles of 6/**/2014 – 7/**/2014. In addition, we offered to review her next bill should she be unhappy with it. [redacted] accepted the offer, thanked us and ended the call.
 
PALMco values all of our customers and we do our best to provide quality service.
 
Please let us know if the Revdex.com would like any further information.
 
Thank you.
 
 [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

In response to this complaint, we spoke with [redacted] on 4/**/2014. As a courtesy, we offered to review [redacted]’ account for a potential credit. However, [redacted] declined our offer and requested we resend [redacted] a copy...

of the signed agreement, which was processed promptly. [redacted] understood, thanked us and ended the call.

Hello [redacted] and the [redacted], 
 
Regarding case # [redacted]; [redacted]
 
RESULT
In response to this complaint, we spoke to [redacted] on 4/**/2014. We...

reminded [redacted] that she had signed up for a variable rate with no guarantee of savings. We advised [redacted] that per the determination of METED, her account is scheduled to stop receiving PALMco’s service on 5/**/2014. As a courtesy, we offered to re-review [redacted]’s account for a courtesy credit. This re-review will void the courtesy credit previously issued to [redacted] on 4/**/2014, in the amount of $90.89. Upon review, we issued [redacted] a courtesy credit in the amount of $135.38, towards her account for the billing cycle of 3/**/2014 - 4/**/2014, which will be sent in the form of a check. As an extended courtesy, we also offered to review [redacted]’s final bill. [redacted] was satisfied, thanked us and the call was ended. 
 
BACKGROUND INFORMATION
Prior to filing this complaint, [redacted] enrolled her account in PALMco’s service on 11/**/2011. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s account on 1/**/2012.
 
After receiving PALMco’s service for two years and four months, on 4/**/2014, we received a call from [redacted] regarding her account. We reminded [redacted] that PALMco has no contract or cancelation fees, and that rates are variable and savings are not guaranteed. [redacted] requested the cancelation of her account, which was processed promptly and without penalty. We explained the cancelation process and advised [redacted] that it is per the determination of METED to schedule an end date. [redacted] advised us that her previous five bills were estimated, and her most recent bill was actual, and asked if we could possibly review her account. As a courtesy, we reviewed [redacted]’s account for a courtesy credit. Upon review, we issued [redacted] a courtesy credit in the amount of $90.89 for the billing cycle of 3/**/2014-4/**/2014, which was to be applied to her account. As an extended courtesy we offered to review [redacted]’s last bill for a courtesy credit. [redacted] declined our offer, and the call was ended. Per the determination of METED, [redacted]’s account is scheduled to stop receiving PALMco’s service on 5/**/2014.
 
On 4/**/2014, we spoke to [redacted] regarding her account. We reminded [redacted] that she signed up for a variable rate with no guarantee of savings. [redacted] advised us that she had called earlier in the day and we offered to re-review her account for a larger courtesy credit. We advised [redacted] that there was no call from her earlier in the day. [redacted] requested to speak with a [redacted], and we advised her that a [redacted] would call her back within an allotted time period, and the call was ended.
 
On 4/**/2014, we attempted to reach out to [redacted] regarding her request to speak to a customer service [redacted], but were only able to leave a message.
 
We are sorry that [redacted] felt our customer service specialists were rude. We hold customer satisfaction in the highest regards and do our best to satisfy any customer concern politely and efficiently. PALMco strives to assist our customers in a timely manner.
                                        ...⇄
Contrary to what [redacted] states in her complaint, PALMco does not scam its customers. Additionally, PALMco does not con its customers or potential customers into accepting its services. [redacted] was also advised during her enrollment that PALMco’s rates are variable and savings are not guaranteed. Unfortunately, at this time we no longer have access to [redacted]’s enrollment TPV, as the retention period has passed, or else we would gladly give [redacted] access to the recording of her signup.
 
Please let us know if the [redacted] would like any further information
 
Thank you.

Hello Revdex.com,
 
Regarding case # [redacted]
 
In response to this rebuttal, we spoke to [redacted] on 6/*/2014. We reminded [redacted] that we have given her a total courtesy credit of $759.38. We also advised [redacted] that we are unable to review her account any further. We informed [redacted] that a credit of $1366.49 is unwarranted since [redacted] agreed to our terms and conditions. Our terms and conditions clearly state that our rates are  variable and savings are not guaranteed. We reminded [redacted] that per the determination of [redacted], her gas and electric account ended on 4/**/2014 and 3/**/2014, respectively. [redacted] understood and ended the call.
 
We kindly ask that you consider this matter closed.
 
Please let us know if the Revdex.com would like any further information.
 
Thank you.
Compliance
[redacted]

Hello [redacted] and the Revdex.com,
 
Regarding case [redacted]:
 
RESULTS
After receiving this complaint, we spoke with [redacted] on 3/**/2014. [redacted] advised that after our conversation on...

3/**/2014, his concerns have been resolved. [redacted] thanked us and ended the call.  On 3/**/2014, we informed [redacted], upon our review, we will issue him a courtesy credit of $257.17, $130.59 for his gas account and $126.58 for his electric account for the billing periods 01/**/2014 - 03/**/2014, which will be sent to [redacted] in the form of a check. We also offered to review [redacted]’ final bills should he be unhappy with it. [redacted] seemed happy with this resolution, thanked us, and the call was ended.
 
BACKGROUND INFORMATION
Prior to filing this complaint, [redacted]’ gas and electric accounts were enrolled in PALMco’s service on 07/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’ gas account on 10/02/2013 and his electric account on 08/**/2013.
 
After servicing [redacted]’ accounts for more than five months, on 02/**/2014, we spoke to [redacted] in regards to his account. We reminded [redacted] that he signed up for a variable rate with no guarantee of saving upon completion of a TPV recording on 07/**/2013. [redacted] requested his accounts be canceled, which was processed promptly and without penalty. We advised [redacted] that it’s up to his utility to determine his service end date. [redacted] seemed to understand, thanked us and ended the call. Per the determination of [redacted]’s utility, [redacted], his gas and electric accounts are scheduled to stop receiving PALMco’s service on 04/**/2014.
 
On 03/**/2014, prior to receiving this complaint, [redacted] contacted our office in regards to his bills. As a courtesy, we offered to review [redacted]’ accounts for a potential courtesy credit. We informed [redacted] that we would return his call after we review his accounts. [redacted] understood, thanked us and the call ended. However, before we could review his accounts, we received this BPU complaint.
 
We spoke to [redacted] on 3/**/2014, regarding his account. We informed [redacted], upon our review, we will issue him a courtesy credit of $257.17, $130.59 for his gas account and $126.58 for his electric account for the billing periods 01/**/2014- 03/[redacted]2014, which will be sent to [redacted] in the form of a check. We also offered to review [redacted]’ final bills should he be unhappy with it. [redacted] seemed happy with this resolution, thanked us, and the call was ended.
 
Contrary to [redacted]’ complaint, [redacted] was sent all of the necessary information regarding PALMco’s service following his enrollment, including the fact savings are not guaranteed. In addition, the TPV [redacted] completed to start service also stated savings are not guaranteed. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment.
 
Please let us know if the Revdex.com would like any further information.
 
Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]The woman continually talked over me and wouldn't allow me to speak.  I asked to speak to [redacted] of the company and was told he was never there! Why is it okay for them to triple my electric bill, but now okay to for me to only pay a third because of their lying overhanded methods of getting me to sign with them. I only have $500.  No more. Can't get blood out of a turnip. By the way this [redacted] hung up on me after forcing me to raise my voice to be heard because of her continually talking over me.  I don't know what will happen and with all mu  medical problems, I just don't care anymore.I don't have the strength or energy to keep going much longer. When I die, there won't be any money for anyone.If I sound sorry for myself, I am.  This is a definite kick me when I'm down situation.   
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello Alex and the Revdex.com,
Regarding case # [redacted]:
 
In response to this complaint, we spoke to [redacted] on 2/[redacted]/2014. We advised [redacted] a check in the amount of $58.08 was sent out on 2/**/2014. We also advised [redacted] that it takes up to 7 – 10 business days before she would receive her check in the mail. [redacted] thanked us and the call was ended.
 
Please let us know if the Revdex.com would like any further information.
 
Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because[I want Palmco to adjust the 963.70 since I have never been charged like this before and it is not fair that all this time they have been charging me for service I never got from them. My bills have never reached that Amount in all the time I had [redacted].  ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
 I have received a telephone response made by Palmco [redacted] LLC in reference to complaint ID [redacted], and find that this resolution is NOT satisfactory to me and the matter has NOT been resolved.
Today, Wednesday...

4/**/2014, I received call from [redacted] at ###-###-#### (which came up on my caller ID as [redacted]) in response to the letter of cancellation that I faxed to them yesterday. She claimed that she would remove my name and contract from the system but refused to send any confirmation of this cancellation in writing stating that "We do not do that." Additionally it should be noted that this same document was hand delivered to their registered business address ([redacted]) when we rang the bell several times no one answered the door so we left the envelope at the door. As we departed the address a hand came out and retrieved the envelope. When I questioned [redacted] about this she stated that they "Do not answer the door due to security reasons." I am very displeased with the response that I have received but I have done all I am capable of doing to resolve this matter. I trust that you will investigate this company as it appears to be an extremely shady operation.
Sincerely,
[redacted]

Hello [redacted] and the Revdex.com,
 
Regarding case # [redacted]; [redacted]
 
RESULTS
In response to this complaint, we spoke with [redacted] on 11/*/2014.  We apologized to [redacted]...

[redacted] for any inconvenience that she may have experienced. We advised [redacted] that she will be placed on our Internal Do Not Call List so that neither PALMco nor our marketers will attempt to contact her in the future.  [redacted] thanked us, and the call was ended.
 
BACKGROUND INFORMATION
Prior to filing this complaint, [redacted]’s electric account was enrolled in PALMco’s service on 6/**/2013.  PALMco began servicing [redacted]’s electric account on 7/**/2013.  Per the determination of [redacted], [redacted] stopped receiving PALMco’s service on 2/**/2014.  
 
Since her account stopped receiving PALMco’s service, our office has no record of contact with [redacted].
 
The alleged actions of the representatives in question are 100% against PALMco policy and training.  We will reach out to our marketing companies in an attempt to identify the representatives in question.
 
Please let us know if the Revdex.com would like any further information.
 
Thank you.
 
 
 
 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
 
[redacted]