PALMco

Regarding case [redacted] ; [redacted] RESULT In response to this complaint, we spoke with [redacted] - [redacted] on As a form of goodwill, we offered to re-review his accounts for an additional courtesy creditUpon review, we advised [redacted] - [redacted] that we will be voiding the credit of $previously offered on and will be replacing it with a courtesy credit of $436.52, $towards his electric account and $towards his gas account for the billing periods – 032014, which will be sent in the form of a checkWe advised [redacted] - [redacted] to contact us for a review of his final bill should he be unhappy with it [redacted] - [redacted] was happy with this resolution, thanked us and the call was ended BACKGROUND INFORMATION Prior to this complaint, [redacted] - [redacted] ’s electric and gas accounts were enrolled in PALMco’s service on Shortly thereafter, a welcome packet was sent to [redacted] - [redacted] that included all the necessary information regarding his enrollment, including the fact that rates are variable and savings are not guaranteedPALMco began servicing [redacted] - [redacted] ’s gas and electric account’s on After servicing [redacted] - [redacted] ’s accounts for almost a year and a half, on 032014, we received an inbound cancelation request from [redacted] - [redacted] ’s utility, which was processed promptly and without penaltyPer the determination of PECO, [redacted] - [redacted] ’s electric and gas accounts are scheduled to stop receiving PALMco’s service on On 032014, we received a call from [redacted] - [redacted] ’s in regards to his accountsWe reminded [redacted] - [redacted] that he enrolled with PALMco at a variable rate with no guarantee of savingsWe also informed him, per the determination of PECO, his electric and gas accounts are scheduled to stop receiving PALMco’s service on As a courtesy, not customary for canceled accounts, we offered to review his accountsUpon review, we offered [redacted] - [redacted] a courtesy credit of $183.88, $ towards his electric account and $towards his gas account for the billing periods 012014- We advised [redacted] - [redacted] that he will receive this credit in the form of a check [redacted] - [redacted] seemed pleased, thanked us and the call was ended We apologize if [redacted] - [redacted] was not pleased with the increase of costs caused by the arctic winter weatherUnfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco Recently, PALMco’s customer service department has been receiving a higher than volume of callsWe apologize if our customer service department was of any inconvenience to [redacted] - [redacted] We hold customer satisfaction in the highest regards and do our best to satisfy any customer concern politely and efficiently Please let us know if the Revdex.com would like any further information Thank you

Hello [redacted] and the ***, Regarding case [redacted] ; *** ***- [redacted] RESULTS In response to this complaint, we spoke with [redacted] ***- [redacted] on We reminded [redacted] ***- [redacted] of previous credit given on for $As a courtesy, we offered to re-review [redacted] ***- [redacted] account for potential creditUpon review, we offered [redacted] an additional courtesy credit of $for billing cycle 12014-22014, which will be mailed in the form of a check, making [redacted] - [redacted] total credit $ [redacted] ***- [redacted] was satisfied with the credit, thanked us and ended the call BACKGROUND INFORMATION Prior to filing this complaint, [redacted] ***- [redacted] contacted PALMco to enroll her electric account in PALMco’s service on Shortly thereafter, a welcome packet was sent to [redacted] ***- [redacted] that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteedPALMco began servicing [redacted] ***-***’s electric account on On 12014, we received an inbound cancellation request from [redacted] ***-***’s utilityThis request was processed promptly and without penalty, and per the determination of PPL, her electric account stopped receiving PALMco’s service on After months of receiving PALMco service, we spoke with [redacted] ***- [redacted] for the first time on We advised [redacted] ***- [redacted] that per the determination of PPL her electric account ended service with PALMco on As a courtesy, we offered to review [redacted] ***- [redacted] account for potential creditUpon review, we offered [redacted] a courtesy credit of $for billing cycle 12014-22014, which will be mailed in the form a check [redacted] ***- [redacted] acknowledged the credit, thanked us and ended the call Contrary to [redacted] ***-***’s complaint, [redacted] ***-***’s rate never went from to PALMco’s introductory rate is for the first two billing cyclesIn addition to agreeing to the terms of PALMco’s service when initially authorizing her enrollment, PALMco does inform customers that they have enrolled in a variable rate plan with no guarantee of savingsAll of this information is included in the welcome packet sent to customers shortly after enrollment We apologize if [redacted] ***- [redacted] was not pleased with the increase of costs caused by the arctic winter weatherUnfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco Please let us know if the [redacted] would like any further information Thank you [redacted]

We spoke to [redacted] on As a courtesy, we offered to review [redacted] **’s account for a potential creditUpon review, we offered a credit of $for the billing cycles of 102014, which will be mailed in the form of a checkThis is in addition to the credit of $offered on As an extended courtesy, we advised [redacted] to contact us for a review of [redacted] **’s final bill should he be unhappy with it [redacted] accepted the offer, thanked us and the call was ended

Regarding case [redacted] ; [redacted] In response to this rebuttal, we spoke to [redacted] on [redacted] advised us that he had received the check in the amount of $that we had issued to him on [redacted] was satisfied thanked us and the call was ended Please let us know if the Revdex.com would like any further information Thank you

Beware the scamMy stupiditySigned up for Palmco programThe salesperson did a great job convincing me that my bills would be lower which they were for a short period of timeIt wasn't until this winter that Inrealized that Palmco's rate was substantially higher than my utility companyThey gave me a song and dance about the verbal recording of my variable rate and how I agreed to their termsBe careful this company has lawsuits against them for deceptive sales practicesDo your due diligence before signing with any third party supplierStay away from Palmco

Hello [redacted] and the Revdex.com, Regarding case # [redacted] , [redacted] In response to this rebuttal, we spoke to [redacted] on [redacted] advised us that he did not have a bill with him [redacted] advised us that he would give us a call back if PALMco was still present on his bill [redacted] was satisfied, thanked us and the call was endedBecause the check previously sent to [redacted] was not yet cashed, we issued a new checkOn 62014, at which time [redacted] informed us that he had received all of our courtesy credit checks and he was waiting for his final bill and would call us when he receives it for a final reviewPer the determination of [redacted] ***, [redacted] ’ account was scheduled to stop receiving PALMco’s service on For this reason, we believe PALMco is no longer servicing [redacted] ’ account We have reached an amicable resolution with [redacted] and we will update the Revdex.com when [redacted] calls us to confirm PALMco is no longer his supplier We kindly ask that you consider this matter closed Please let us know if the Revdex.com would like any further information Thank you [redacted]

Hello [redacted] and the Revdex.com, Regarding case # [redacted] ; [redacted] : >RESULTS In response to this complaint, we spoke with [redacted] , [redacted] ’s wife, on As a courtesy we offered to re-review their account for potential creditUpon review, we offered [redacted] a credit of $for billing cycles 32015-42015, which will be mailed in the form of a checkThis will void out the previous credit of $given on [redacted] accepted the credit and the call was ended BACKGROUND INFORMATION Prior to filing this complaint, [redacted] ’s electric account was enrolled in PALMco’s service on Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact that rates are variable and savings are not guaranteedPALMco began servicing [redacted] ’s account on On 102014, we spoke with [redacted] , [redacted] ’s wifeWe advised [redacted] that per the determination of [redacted] , their electric account was scheduled to start service with PALMco on On 12015, we sent [redacted] & [redacted] a $Restaurant.com Gift Card as part of a promotion the customer selected at the time of enrollment On 32015, we sent [redacted] & [redacted] a $Restaurant.com Gift Card as part of a promotion the customer selected at the time of enrollment We spoke with [redacted] on [redacted] requested the cancellation of the account, which was processed promptly and without penaltyWe advised [redacted] that it is per the determination of [redacted] to schedule an end date on the accountWe reminded [redacted] that they enrolled their account in PALMco’s service at a variable rate with no guarantee of savingsAs a courtesy, we offered to review [redacted] & [redacted] ’s account for potential creditUpon review, we offered [redacted] a credit of $for billing cycles 32015-42015, which would be applied to the supply portion of their bill [redacted] understood and the call was endedPer the determination of [redacted] , [redacted] & [redacted] ’s account is scheduled to stop receiving PALMco’s service on Contrary to this complaint, PALMco does not scam our customersPALMco values all customers and potential customers and do our best to provide quality service [redacted] and [redacted] agreed to a variable rate with no guarantee of savings when they enrolled in PALMco’s service Additionally, [redacted] and [redacted] were sent all of the necessary information regarding PALMco’s supply following enrollment in our servicePALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savingsAll of this information is included in the welcome packet sent to customers shortly after enrollment Please let us know if the Revdex.com would like any further information Thank you Compliance

RESULTS In response to this complaint, we spoke with [redacted] on As a courtesy, we offered to review [redacted] for a potential courtesy creditUpon review, we offered [redacted] a credit of $for the billing cycles of – 62014, which will be mailed in the form of a checkThis will void out the previous credit of $offered on [redacted] accepted the offer, thanked us and ended the call

RESULTS In response to this complaint, we spoke with [redacted] daughter, [redacted] , on We advised [redacted] that [redacted] account was enrolled in PALMco’s service at a variable rate with no guarantee of savingsAs a courtesy, we offered to re-review *** [redacted] account for a potential courtesy creditUpon review, we offered [redacted] a revised courtesy credit of $toward [redacted] account for the billing cycles of 82015, which will be sent in the form of a checkAs an extended courtesy, we offered to review [redacted] final bill as well, should she be unhappy with it [redacted] accepted our offer, thanked us, and the call was ended BACKGROUND INFORMATION Prior to filing this complaint, [redacted] electric account was enrolled in PALMco’s service on On 112015, after receiving PALMco’s service for nearly eight months, [redacted] contacted our office for the first time in regards to her account, and stated that she was unhappy with her rateWe reminded [redacted] that her account was enrolled in PALMco’s service at a variable rate with no guarantee of savings [redacted] requested the cancellation of her account, which was processed promptly and without penaltyWe advised [redacted] on the cancellation process and that it’s up to her utility, PPL, to determine an end date [redacted] thanked us and ended the callPer the determination of PPL, [redacted] electric account stopped receiving PALMco’s service Shortly after we spoke with [redacted] , on 112015, we received a call from her daughter, [redacted] , in regards to the account [redacted] wanted to know how her parents’ account was enrolled in PALMco’s service, and we advised her that it was enrolled upon completion of a TPV recording [redacted] requested the cancellation of the account, which we advised was already requested by [redacted] , and would be processed promptly and without penaltyAs a courtesy, we offered to review [redacted] account for a potential courtesy creditUpon review, we offered [redacted] a courtesy credit of $towards [redacted] account for the billing cycles of 92015, which would be sent in the form of a checkHowever, [redacted] declined our offer, stated her husband would contact us, and ended the call Contrary to this complaint, [redacted] electric account was enrolled in PALMco’s service at a variable rate with no guarantee of savings, upon completion of a TPV recording by her husband, J [redacted] Additionally, [redacted] were sent all of the necessary information regarding PALMco’s supply following enrollment in our servicePALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savingsAll of this information is included in the welcome packet sent to customers shortly after enrollment Please let us know if the Revdex.com would like any further information Thank you [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:The refund that they have made in the account as they say has not been received yet and they say it will take one or two bills after Meaning April and may billI took their offer and in fact in the March bill they said they will refund me $not $In addition the total amount that should have been refunded to me should be total $alreadyThey have only proposed a refund of $plus $only a measly $ which is only barely 1/of the total refund I should receivedThey are profiteering and charging exhorbitant rates which are inconceivable in terms of the rate that [redacted] is charging compared to their rates which is 100% over [redacted] rate is .46/ therm on the gas at the most while their charge is $/ therm and on electricity the most tha [redacted] charged is $.113/ kWh while their charges is $.31/ kWh clearly x more than the usual ratesThe $I am requesting a refund if from Dec bill to March **,bill is only the difference between [redacted] rate and that of PalmcoI sent you a comparable computation on thisI did not get theses rates out of the blueIt is in the bill that I received There's only one person in our home during those times in question and the bill went from usual$ 60-to $to to from Dec to MarchOur bill for the past years we have lived in that home never went up higher than $This is what made everything hay wire in our billI am only requesting that they refund me to extent if [redacted] usual bill not the 10% less than [redacted] that they told me aboutThis is reason why I cannot accept their offer of -/of the amount if what they should refundAlso, I believe other consumers are in the same dilemma as I am Is it imperative for me to accept their bill when I know I have been scammed? I am sorry but they have to answer to their commitment that my bill should be lower than [redacted] usual chargesThis is what I accepted and this is what they should doThey have to adjust their ratesI can get other bills from friends to see that rates they charged are competitiveRight now it is exhorbitant and profiteeringAlso up to now I have not received the refund they offered if $and Until then, I stand by my charges that they have to lower their rates to competitive rate not to what they believe they can profit from This is clearly profiteering and not fair to consumersI hope Revdex.com can help us consumers for this kind of firms that are taking advantage of us consumersThe rates are definitely not competitive thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Regarding case [redacted] UPDATE We spoke to [redacted] on – We advised [redacted] that we already processed a check of $and we will sent her another check for the difference of $Our credits are a courtesy to assist customers who request assistance [redacted] was satisfied, thanked us and ended the call Contrary to this complaint, PALMco does not price gouge our customer; we did explain the increase in charges and explained the bills to herAdditionally, PALMco does not scam customers as [redacted] allegesPALMco values all of our customers and do our best to provide quality service Please let us know if the Revdex.com would like any other information Thank you

Potential customers should proceed with extreme caution months service with PALMco energy cost just over 2x market fixed rate plans Calling their customer service department provided just over a $refund which places their total rate at just under 2x (1.86x) market fixed rate plans Buy beware!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As discussed previously, I have not received the check discussed in the complaint, and the final bill has not been reviewed Therefore, I do not consider the matter resolved until both of these occur In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: the credit offered by PALMCO is not enough They first offered a credit of $75.62, which was a joke When I did not accept their lowball offer, they then offered $ Let us put this in perspective PALMCO charged $and with their credit, I would end up paying $ However, if I stayed with [redacted] , that amount would have been $ As I stated in my complaint, I was told by the phone salesman -- when I expressed a concern about a variable rate -- that it would be a marketable rate and comparable to other suppliers Hpwever, no other company has a rate any where near the rate they are quoting I have researched on Internet and found that this is their practice -- scamming people into a lower price, then socking it to them after a couple of months I notice that there have been over complaints made to your Revdex.com with a lot being the same complaint in one year An article can be found at [redacted] , " [redacted] ," which discusses customers being slammed and it was common knowledge in the company that sales reps weren't being truthful It appears that their sales people are with a third-party company and anxious to get their commissions Many targeted were the elderly and we fall in that category There was another article by [redacted] under [redacted] which discusses a new scam that is costing innocent people hundreds, if not thousands of dollars because suppliers are increasing their rates without reason All of this is applicable to Palmco.Please be aware that I was the person who spoke to the PALMCO sales representative, not my husband I learned from [redacted] when I canceled Palmco's service that my husband was the only person on the account I was added at that time (April **, 2105) Since (1) the agreement was over the phone and no written document was signed and (2) I was not the customer with [redacted] , their contract should not be viableTherefore, I would ask that our service with them be voided and all payments be made to [redacted] and not them If this cannot be done, we request that we be charged the amount that [redacted] would have charged during those months My biggest concern is that this company is doing "bait and switch" (low rate then to a high rate) to many customers and that it is continuing even though they have been caught with their pants down doing this many times.On April **, 2015, I was called by [redacted] , who said that they were offering $and voiding the $offer Quite frankly, I do not remember what I told her since I had surgery the previous day and was on medication However, as I stated above, this amount is not adequate In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello [redacted] and the Revdex.com, Regarding case [redacted] ; [redacted] RESULTS In response to this complaint, we contacted [redacted] on We reminded [redacted] that PALMco has no contract or cancellation fees and that our rates are variable, with no guarantee of savingsAs a show of good faith, we offered to review [redacted] ***’s bill for a potential courtesy creditUpon review, we offered [redacted] a courtesy credit of $for billing cycle of - for her gas account and $for billing cycle of - for her electric account, which will be mailed in the form of checkAs an extended courtesy, we offered to review her final gas bill should she be unhappy with it for any reason [redacted] was satisfied and ended the call BACKGROUND INFORMATION Prior to this complaint, [redacted] ’s accounts were enrolled in PALMco service on Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteedPALMco began servicing [redacted] ’s gas account on and her electric account on After months of service with PALMco, We received a call from [redacted] on regarding her accountWe reminded [redacted] that PALMco has no contract or cancellation fees and that our rates are variable, with no guarantee of savings [redacted] requested we cancel her accounts, which was processed promptly and without penaltyWe advised [redacted] that it is per the determination of PSE&G to schedule an end date for both accounts [redacted] understood, thanked us and the call was endedPer the determination of PSE&G, [redacted] ***’s gas account will end service with PALMco on and her electric account ended service with PALMco on Please let us know if the Revdex.com would like any further information Thank you [redacted] Compliance [redacted]

Regarding case [redacted] ; [redacted] RESULT In response to this complaint, we attempted to make contact with [redacted] on 52014, but were only able to leave messages We will continue to reach out to [redacted] until an amicable resolution is reached BACKGROUND INFORMATION Prior to filing this complaint, [redacted] enrolled her gas and electric accounts in PALMco’s service on Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteedPALMco began servicing [redacted] ***’s electric account on 102012, and her gas account on After receiving PALMco’s service for a year and two months, on 12014, we received an inbound cancelation request for [redacted] ***’s gas and electric accounts, which was processed promptly and without penaltyPer the determination of ***, [redacted] ***’s electric account stopped receiving PALMco’s service on 22014, and her gas account on On 32014, and her gas account is scheduled to stop receiving PALMco’s service on As a courtesy we offered to review [redacted] ***’s account for a courtesy creditUpon review, we issued [redacted] a credit in the amount of $towards her gas account for the billing cycles of 122013-22014, which was to be applied to her account [redacted] understood, accepted our offer and the call was ended On 32013-22014, which was mailed in the form of a check [redacted] was satisfied, thanked us and the call was ended On 42014, we received a call from [redacted] regarding her account [redacted] advised us that she recently moved and would like us to send her check to her new addressUpon confirming [redacted] ***’s new address, we advised her that we will send the check to her new address and offered to review her final bill and return her callShortly thereafter, we attempted to contact [redacted] on but were only able to leave messagesIn our message, we advised [redacted] that upon review, we would offer her a credit of $for the billing cycle of – 32014, which would be mailed in the form of a checkThis is in addition to the credit of $offered on 32014, we spoke to [redacted] regarding her creditWe advised [redacted] that upon review, we offered her a credit of $for the billing cycle of – 32014, which will be mailed in the form of a checkThis is in addition to the credit of $offered on 32014, we received an email from [redacted] regarding her accountShortly thereafter, we attempted to contact [redacted] on and but were only able to leave messages On 42014, we spoke with [redacted] regarding her creditWe apologized for any confusion we may have caused with her credits and advised her of her new creditUpon review, we offered [redacted] a credit of $for the billing cycle of – 32014, which will be mailed in the form of a checkThis will void the previous credit of $offered on Additionally, this is in addition to the credit of $offered on 3/*/ [redacted] accepted the offer, thanked us and the call was ended We apologize to [redacted] for any hardship she may have experienced due to the increase in her bills caused by arctic winter weatherUnfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMcoAdditionally, PALMco does not deceive our customers, as [redacted] allegesPALMco values all of our customers and do the best we can to provide customers with quality service Please let us know if the Revdex.com would like any further information Thank you

Regarding case # [redacted] ; [redacted] RESULTS In response to this complaint, we attempted to reach [redacted] on and but were only able to leave messagesWe will continue to reach out to [redacted] until an amicable resolution has been reached BACKGROUND INFORMATION Prior to filing this complaint, [redacted] ***’s gas and electric accounts were enrolled in PALMco’s service on 092014, upon completion of a supply agreementShortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteedPALMco began servicing [redacted] ***’s gas account on and her electric account on On 052015, after receiving PALMco’s service for more than six months, we received inbound cancellation requests for [redacted] ***’s accounts from her utility, ***Those requests were processed promptly and without penaltiesPer the determination of ***, [redacted] ***’s gas account is scheduled to stop receiving PALMco’s service on and her electric account is scheduled to stop receiving PALMco’s service on On 052015, we received a call from [redacted] for the first time since PALMco began servicing her accountsWe reminded [redacted] that she enrolled her accounts in PALMco’s service at a variable rate with no guarantee of savings upon completion of a supply agreement on **We also reminded [redacted] ***, per the determination of ***, her gas account is scheduled to stop receiving PALMco’s service on and her electric account on As a courtesy, although not customary for cancelled accounts, we offered to review [redacted] ***’s accounts for a potential courtesy creditUpon review, we extended [redacted] a total courtesy credit of $towards her accounts and a $ [redacted] gift card but [redacted] didn’t accept our offer, and instead requested to speak with a supervisorWe advised [redacted] that all of our supervisors were busy at the moment and one would return her call in the order in which it was receivedA short while after, one of our supervisors returned [redacted] ***’s call but during their conversation, [redacted] informed them that she was busy and will call our office back and the call was endedShortly after, we received this complaint Contrary to this complaint, neither PALMco nor our representatives misrepresent or mislead our customers [redacted] agreed to a variable rate with no guarantee of savings when she enrolled in PALMco’s service upon completion of a supply agreement on **Additionally, [redacted] was sent all of the necessary information regarding PALMco’s supply following enrollment in our servicePALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savingsAll of this information is included in the welcome packet sent to customers shortly after enrollment We apologize to [redacted] for any inconvenience she may have experienced due to the increases in her billsPALMco values all of our customers and potential customers, and we do our best to provide quality service Please let us know if you would like any further information Thank youCompliance

Regarding case [redacted] ; [redacted] RESULT In response to this complaint, we attempted to make contact with [redacted] on and 52014, but were only able to leave messagesWe will continue to reach out to [redacted] until an amicable resolution is reached BACKGROUND INFORMATION Prior to filing this complaint, [redacted] enrolled her gas and electric accounts in PALMco’s service on Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteedPALMco began servicing [redacted] ***’s electric account on 102012, and her gas account on After receiving PALMco’s service for a year and two months, on 12014, we received an inbound cancelation request for [redacted] ***’s gas and electric accounts, which was processed promptly and without penaltyPer the determination of PSE&G, [redacted] ***’s electric account stopped receiving PALMco’s service on 22014, and her gas account on On we received a call from [redacted] regarding her accountWe reminded [redacted] that PALMco has no contract or cancelation fees, and that rates are variable and savings are not guaranteedWe explained the cancelation process and advised [redacted] that per the determination of PSE&G, her electric account stopped receiving PALMco’s service on 22014, and her gas account is scheduled to stop receiving PALMco’s service on As a courtesy we offered to review [redacted] ***’s account for a courtesy creditUpon review, we issued [redacted] a credit in the amount of $towards her gas account for the billing cycles of 122013-22014, which was to be applied to her account [redacted] understood, accepted our offer and the call was ended On 32014, we received a call from [redacted] regarding her account We reminded [redacted] that she had signed up for a variable rate with no guarantee of savingsAs a further courtesy, we offered to void her previous credit of $and revise the account for a new creditUpon review, we issued [redacted] a courtesy credit in the amount of $for the billing cycles of 122013-22014, which was mailed in the form of a check [redacted] was satisfied, thanked us and the call was ended On 42014, we received a call from [redacted] regarding her account [redacted] advised us that she recently moved and would like us to send her check to her new addressUpon confirming [redacted] ***’s new address, we advised her that we will send the check to her new address and offered to review her final bill and return her callShortly thereafter, we attempted to contact [redacted] on but were only able to leave messagesIn our message, we advised [redacted] that upon review, we would offer her a credit of $for the billing cycle of – 32014, which would be mailed in the form of a checkThis is in addition to the credit of $offered on On 42014, we spoke to [redacted] regarding her creditWe advised [redacted] that upon review, we offered her a credit of $for the billing cycle of – 32014, which will be mailed in the form of a checkThis is in addition to the credit of $offered on [redacted] accepted the offer, thanked us and the call was ended On 42014, we received an email from [redacted] regarding her accountShortly thereafter, we attempted to contact [redacted] on and but were only able to leave messages On 42014, we spoke with [redacted] regarding her creditWe apologized for any confusion we may have caused with her credits and advised her of her new creditUpon review, we offered [redacted] a credit of $for the billing cycle of – 32014, which will be mailed in the form of a checkThis will void the previous credit of $offered on Additionally, this is in addition to the credit of $offered on [redacted] accepted the offer, thanked us and the call was ended We apologize to [redacted] for any hardship she may have experienced due to the increase in her bills caused by arctic winter weatherUnfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMcoAdditionally, PALMco does not deceive our customers, as [redacted] allegesPALMco values all of our customers and do the best we can to provide customers with quality service Please let us know if the Revdex.com would like any further information Thank you

Regarding case [redacted] : RESULTS In response to this complaint, we spoke to [redacted] on – [redacted] accepted the offer, thanked us and the call was ended BACKGROUND INFORMATION Prior to filing this complaint, [redacted] ’s electric account was enrolled with PALMco service on upon completion of a TPV recordingShortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteedPALMco began servicing [redacted] ’s electric account on 82013.After receiving PALMco service for over six months, for the first time, we received a voicemail from [redacted] on [redacted] requested we cancel her account, which was processed promptly and without penaltyWe advised [redacted] that it is per the determination of [redacted] to schedule an end date [redacted] thanked us and the call was endedPer the determination of [redacted] , [redacted] ’s account ended on 42014, we spoke with [redacted] regarding her accountWe advised [redacted] that per the determination of [redacted] , her account ended on – 4/*/2014, which will be mailed in the form of a check [redacted] accepted the offer, thanked us and the call was ended.We apologize to [redacted] for any hardship she may have experienced due to the increase in her bills caused by arctic winter weatherUnfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMcoAdditionally, PALMco does not deceive our customers, as [redacted] allegesPALMco values all of our customers and do the best we can to provide customers with quality service Please let us know if the Revdex.com would like any further information Thank you

[redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] I did speak with Palmco after the complaint; but the matter will be resolved only when I receive the check as promised As of yet I have not received anything