PALMco

Review: My 87 year old father was approached by Palmco Power last summer. They sold him on switching from [redacted] to their utility services on the pretense that he could save money. When he signed the contract in July, 2013 Palmco's gas charge was .49/therm and electric was .09/kw, As of February 2014, (just six months later), his utility charges are triple what [redacted] is charging. The per unit costs increased to .77/therm (gas) and .29/kw(electric). When I contacted the customer service department, they said, his contract said "variable" rates would apply and that he understood the terms. They claimed my father knew what he was signing. When I challenged them on why anyone would sign up for something that would triple their cost, I was told that many people want to buy from them because they are a family owned company. How despicable that they tout--family owned, while ripping off senior citizens. Furthermore they refused to put a [redacted] on the phone. I was told a call back was possible in 92 hours--not good enough!Desired Settlement: I would like for them to reimburse my father half of the difference between what [redacted] would have charged and what Palmco has charged, which is $325.00.

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case [redacted]

RESULTS

In response to this complaint, we spoke with [redacted]’s daughter, on 3/**/2014 regarding the account. We reminded [redacted] of [redacted]’s valid signed agreement, which stated the fact that rates are variable and savings are not guaranteed. We reminded [redacted] that per the determination of [redacted], her electric account will end service with PALMco on 3/**/2014 and her gas account on 5/**/2014. We offered to re-review [redacted]’s account, upon review we offered [redacted] a credit of $49.33 on the electric account for billing cycle 1/**/2014-2/**/2014 and $118.42 on the gas account for the billing cycles of 12/**/2014-2/**/2014, for a total of $167.75, which will be mailed in the form of a check. This will void out previous credit of $65.10 given on 3/**/2014. We also offered to review [redacted]’s final bills should he be unhappy with it. [redacted] seemed satisfied with this resolution, thanked us, and the call was ended.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted]’s electric and gas accounts were enrolled in PALMco’s service on 7/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] which included all the necessary information regarding his enrollment with PALMco, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing, [redacted]’s electric account on 9/**/2013 and his gas account on 10/**/2013.

After receiving PALMco service for over six months, on 03/*/2014, we received an inbound cancellation request from [redacted]’s [redacted], which was processed promptly and without penalty. Per the determination of [redacted], [redacted]’s electric account will stop receiving PALMco’s service on 03/**/2014 and his gas on 5/**/2014.

On 3/**/2014, we spoke with [redacted]’s daughter, regarding the account. We reminded [redacted] that her father had signed up for a variable rate with no guarantee of savings. We advised [redacted] that per the determination of [redacted]’s electric account will stop receiving PALMco’s service on 03/**/2014 and his gas on 5/**/2014. We advised [redacted] that PALMco has no contract or cancellation fees. As a courtesy, we offered to review [redacted]’s account for a potential courtesy credit. Upon review, we offered [redacted] a credit of $29.45 on the electric account and $35.65 on the gas account for billing cycle 1/**/2014-2/**/2014. [redacted] requested to speak with a supervisor. We informed [redacted] that a [redacted] was currently unavailable and will call her back in the order in which it was received. [redacted] acknowledged and ended the call. Shortly thereafter, on 3/**/2014, prior to this complaint, our resolution [redacted] tried to contact [redacted], but we were only able to leave a message.

Contrary to [redacted]’s complaint, PALMco values all our customers, and we do not take advantage of senior citizens, or anyone for that matter, nor do we know the age, nationality, nor gender of anyone before we solicit them.

Please let us know if the Revdex.com would like any further information.

Thank you.

Review: UGI utilities current "price to compare" through August is $0.662 per ccf. I am being charged by almost 3x this for my current bill or $1.59977 per ccf. Last month Palmco charged $0.72975 per ccf and the month prior $0.598. Last month I decided to end my account with Palmco to secure a fixed rate billing and did so.. I had no idea then, that Palmco would double my rate on my last bill. I initially called UGI to see if this bill was accurate ( they too were shocked ) and suggested I call Palmco directly. I then called Palmco. They noted my account was closed saw the rate I was being charge and as a consolatio, offered to drop the rate and credit me a small amount (ie the equivalent of 30 cents per ccf - my $1.59977 would be effectively $1.29977). I said that was way too little and still not in the ballpark of a fair CCF rate near ( UGI's $0.66per ccf or even my last months rate of $0.729).. The came back with a little more (another 20 cents per ccf) and I told them I was still not pleased. I am writing because - I ) the rate is ridiculous 2) I sense they are targeting customers who have transitioned away so not charging all the same variable rate (I think this would be criminal) . I understand the risks of fixed vs variable rates and trust me that is why I decided last month to shift away from variable rate. Something is seriously wrong here so raising this complaint also for others to see. Yes I may at some point see a modest check from Palmco to effectively reduce my charge to $1.19977 but this too is unacceptably high.. Of course they (and I) were polite , they invited me to re-enroll in the future and I had to say with a chuckle " you know that is not likely".. Please look into this and happy to provide bills in support.Desired Settlement: At a minimum I would like a refund of $114 reflecting my current CCF usage at last months rate (still above UGI's price to compare) So I was charged $1.59977 for 131 CCFs = $209.57, @ last months rate this would have been $.72975 x 131= $95.59.. For the aggravation and time lost I would prefer a full refund of $209.57 with some letter of apology.

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case # [redacted]; [redacted]

RESULT

In response to this complaint, we spoke to [redacted] on 6/**/2014. As a courtesy, we offered to re-review [redacted]’s account for potential credit. Upon review, we offered [redacted] a credit of $78.47 on his gas account for billing cycle 5/*/2014-6/*/2014, which will be mailed in the form of a check. This will void out the previous credit of $52.40 given on 6/*/2014. [redacted] was satisfied with this credit and the call was ended.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted]’s gas account enrolled in PALMco’s service on 12/*/2014. Shortly thereafter, a welcome package was sent to [redacted] which included all the necessary information regarding his enrollment with PALMco, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s gas account on 1/*/2014.

On 3/**/2014, we received an email from [redacted] regarding his account. Shortly thereafter, on 3/**/2014, we attempted to contact [redacted] but were only able to leave a message.

On 3/**/2014, we received an email from [redacted] regarding his account. Shortly thereafter, on 3/**/2014, we spoke with [redacted]. We reminded [redacted] that he agreed to variable rates with no guarantee of savings. We advised [redacted] that he is receiving our introductory rate of .59890 for the first 2 months of his service with us. [redacted] was satisfied, thanked us and the call was ended.

We spoke with [redacted] on 5/*/2014, regarding his account. We reminded [redacted] that he agreed to variable rates with no guarantee of savings. [redacted] understood, thanked us and the call was ended.

On 5/*/2014, we received an inbound cancellation request from UGI for [redacted]’s gas account, which was processed promptly and without penalty. Per the determination of UGI, [redacted]’s gas account ended service with PALMco on 6/*/2014.

We spoke with [redacted] on 6/*/2014. We apologize for any displeasure that [redacted] may have experienced with the increase of costs caused by the arctic winter weather. Unfortunately, the winter conditions caused price fluctuations that were severe and out of the control of PALMco. As a courtesy, we offered to review [redacted]s account for potential credit. Upon review, we offered [redacted] a credit of $52.40 on his account for billing cycle 5/*/2014-6/*/2014, which will be mailed in the form of a check. [redacted] acknowledged and the call was ended.

Additionally, [redacted] was advised during his enrollment that PALMco’s rates are variable and savings are not guaranteed, and a welcome packet was sent to [redacted] with all of the necessary information regarding enrollment in our service, including the fact that savings are not guaranteed.

Please let us know if the Revdex.com would like any further information

Thank you.

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We voluntarily signed up with Palmco Energy as our residential Electricity Supplier here in Connecticut. The agreement was a fixed rate for 2 months, and then variable thereafter. Fine. The fixed rate did last the specified months, and went up a bit higher than the utility company's rate for the next month or two. Fine. But, then the rate NEARLY DOUBLED from $0.108600/kwh to $0.197580/kwh, doubling my electrical bill for no apparent reason. The rate was supposed to be "variable", based on "market conditions" as explained by the customer service representative. The rate has stayed EXACTLY $0.197580/kwh for the past 3 billing cycles, which is impossible if it varies DAILY with the market! They lied to me and are gouging their customers at rates double their competitors and the Utility Company ([redacted]). The utility company is typically the highest, and [redacted] is currently at $0.09990/kwh. I contacted Palmco regarding each extremely high billing cycle. They were courteous and offered me a token 4 cents per kwh credit back, but this was nowhere near the 9 cents owed minimum. They play the "family business" card, but the way they are artificially jacking up their rates to unsuspecting customers is outrageous. Luckily I'm paying attention, but many other consumers are not. This is fraud. I have since cancelled Palmco Energy as my Supplier, VERY DISSATISFIED. I believe more monies are owed to me, but they are unwilling to work with me further.Desired Settlement: An additional 6 cents/kwh refund (for a total of 10 cents minimum back) to at least match the Utility Company's rates for the past 3 billing cycles (3535 total kilowatt hours).

Business

Response:

RESULTS

In response to this complaint, we spoke with [redacted] on 09/**/2014. As a courtesy, we offered to re-review [redacted]’s account for a potential additional credit. Upon review, we offered [redacted] an additional credit of $94.04 for the billing periods 05/**/2014 – 08/**/2014, which will void out the credit of $44.07 offered on 09/**/2014. In addition to the previous credits of $109.51 already given to [redacted], the total combined credit will be $203.55 for billing periods 05/**/2014 – 08/**/2014. We advised [redacted] that the credit of $94.04 will be sent in the form of a check. [redacted] thanked us, and the call was ended.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted]’s electric account was enrolled in PALMco’s service on 12/**/2013, upon completion of a TPV recording. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 01/**/2014.

After receiving PALMco’s electric service for over six months, on 07/**/2014, we received a call from [redacted] in regards to his account. We reminded [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings. As a show of good faith, we offered to review [redacted]’s account for a potential courtesy credit. Upon review, we offered [redacted] a courtesy credit of $53.15 for the billing cycle 05/**/2014 – 06/**/2014, which was applied to his account. [redacted] thanked us, and the call was ended.

On 08/**/2014, we received a call from [redacted] in which he requested the cancellation of his account. This request was processed promptly and without penalty. We advised [redacted] on the cancellation process and that it’s up to his utility, [redacted], to determine an end date. Per the determination of [redacted], [redacted]’s electric account stopped receiving PALMco’s service on 08/**/2014. We also offered to review [redacted]’s account for an additional courtesy credit, and that we would call him back after this review.

On 08/**/2014, we called [redacted] back regarding our credit review, but were unable to reach him at that time, so we left a message.

[redacted] contacted us on 08/**/2014 in response to the message we left him on 08/**/2014. We advised [redacted] that an additional credit of $56.36 for the billing cycle 06/**/2014 – 07[redacted]/2014 was applied to his account on 08/**/2014. [redacted] thanked us, and the call was ended.

On 09/**/2014, [redacted] contacted us regarding his final bill. As a courtesy, not customary for cancelled accounts, we offered to review his account for an additional courtesy credit. Upon review, we offered [redacted] a courtesy credit of $44.07 for the billing cycle 07/**/2014 – 08/**/2014, which will be sent in the form of a check. [redacted] thanked us, and the call was ended.

Contrary to this complaint, PALMco does not price gouge customers. PALMco values all of our customers and do our best to provide quality service. Additionally, [redacted] agreed to a variable rate with no guarantee of savings when he enrolled in PALMco’s service. [redacted] was sent all of the necessary information regarding PALMco’s supply following enrollment in our service. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment.

Please let us know if the Revdex.com would like any further information.

Thank you.

[redacted]

Review: A "representative" of this firm arrived at my home around 6pm on 3/**/2014; I am in possession of the supply agreement which was filled out by their door-to-door sales representative. The agreement is incomplete as all the fields on the document (representative signature, representative ID number, date of agreement, etc.) are empty. Perhaps this omission was intentional in an effort to remain anonymous for such a blatant disregard of business acumen and lack of personal ethics. I have sent a letter along with a copy of the incomplete contract and cancellation notification via fax and certified mail today. Pending receipt of correspondence to the contrary I will consider this agreement null and void with no further action required on my part.Desired Settlement: Cancellation of services due to incomplete Natural Gas and Electric Power Supply Agreement. In accordance with the terms and conditions of their supply agreement regarding cancellation of services, I hereby request immediate cancellation of pending services as I believe this company to be fraudulent and going door to door to get service agreements signed and leaving the obligatory notice period for cancellation somewhat subjective. A letter and my notice of cancellation were sent via fax to ###-###-#### on 4/**/2014 at 1:38pm in addition to being sent certified mail (return receipt requested) on the same day. I respectfully request a formal investigation of the shady business practices of this so-called "company" before this happens to someone else.

Consumer

Response:

I have received a telephone response made by Palmco [redacted] LLC in reference to complaint ID [redacted], and find that this resolution is NOT satisfactory to me and the matter has NOT been resolved.

Today, Wednesday 4/**/2014, I received call from [redacted] at ###-###-#### (which came up on my caller ID as [redacted]) in response to the letter of cancellation that I faxed to them yesterday. She claimed that she would remove my name and contract from the system but refused to send any confirmation of this cancellation in writing stating that "We do not do that." Additionally it should be noted that this same document was hand delivered to their registered business address ([redacted]) when we rang the bell several times no one answered the door so we left the envelope at the door. As we departed the address a hand came out and retrieved the envelope. When I questioned [redacted] about this she stated that they "Do not answer the door due to security reasons." I am very displeased with the response that I have received but I have done all I am capable of doing to resolve this matter. I trust that you will investigate this company as it appears to be an extremely shady operation.

Sincerely,

Review: after finding out this company is overcharging people, I canceled their service.

then they added in the month of april 2014 energy 590.57 to my bge bill which I was being billed a budget of 85.00 monthly for a year

then in may 2014 they added for power 133.16 to my bge bill which I was being billed a budget of 125.00 monthly.

also added 79.89 for energy to this bill.

I am just looking for them to stop adding to my bge anymore charges, and refund the amount 803.62.

my bge . I am in jeopardy of my power being cut off.Desired Settlement: I would like for them to stop adding anymore charges to my bge bill, and an immediate refund of 803.62 put right on my bge acct.

Business

Response:

Hello Revdex.com,

Regarding case [redacted]; [redacted] & [redacted]

RESULTS

In response to this complaint, we spoke to [redacted] on 5/**/2014. We reminded [redacted] of the credit for $500.00 offered on 5/**/2014, which will be mailed in the form of a check. [redacted] advised us that she is pleased with this resolution and ended the call. We consider this matter to be resolved.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted] & [redacted]’s accounts were enrolled in PALMco’s service on 2/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] & [redacted] that included all the necessary information regarding their enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted] & [redacted]’s electric account on 4/**/2013 and their gas on 4/*/2013.

After a year of receiving PALMco’s service, on 4/*/2014, we spoke with [redacted] regarding her account. [redacted] requested the cancellation of her accounts, which was processed promptly and without penalty. We advised [redacted] that it is per the determination of BGE to schedule an end date on her accounts. [redacted] acknowledged this and the call was ended. Per the determination of BGE, [redacted] & [redacted]’s electric account stopped receiving PALMco service on 5/**/2014 and their gas account on 5/*/2014.

On 5/**/2014, we again spoke to [redacted]. We reminded [redacted] that she had signed up for a variable rate with no guarantee of savings. We advised [redacted] that we would review her account for a revised courtesy credit. Upon review, we offered [redacted] a courtesy credit in the amount of $500.00, which will go towards her electric account for the billing cycles of 1/**/2014-5/*/2014, and her gas account for the billing cycles of 2/**/2014-5/*/2014, and will be sent in the form of a check. [redacted] was satisfied, thanked us and the call was ended.

Please let us know if the Revdex.com would like any further information.

Thank you.

[redacted]

Review: Palmco Energy, LLC contacted me to be a third party provider of gas in New Jersey. I was reluctant to make the switch from [redacted], but through the phone conversation the Palmco representative assured me that the price for my utilities would decrease noticeably if I was to move to them as a supplier rather than [redacted]. I made the switch based on these representations and assurances. Subsequently, Palmco's total gas prices per therm went slowly up to 7 times higher than the prices charged by [redacted], during the period of my contract. The resulting overcharges are of around $7500 from since I have moved to Palmco till today. In December 2013, January and February 2014 alone the overcharges are $2500 over what I would have pay with [redacted] charges. As the cold winter approached the prices went up while [redacted] maintain their low pieces. In these months Palmco has charged $2.01 per therm by April 2014, compared to [redacted] charges of 0.3 per therm.

when I have called their customer service I was giving $74.43 refund and when I was not happy they gave me $127 extra, after a lot of frustration I got a total of $301 which I hope to get on my next bill. while I was paying $2500 over just in the past 5 month and probably over $7500 over the past 1 1/2years with them. when I canceled my contract I was told it would take 2-3 month, which mean more hundreds of dollars to their pocket.Desired Settlement: get a refund and a matching price per therm to [redacted] . which would get me to around $7500 in total deuring my 1 1/2 years of contract.

Business

Response:

Regarding case [redacted], [redacted]

RESULT

In response to this complaint, we spoke to [redacted] on 5/**/2013. We reminded [redacted] that she signed up for a variable rate with no guarantee of savings. We advised [redacted] that per the determination of [redacted], her account is scheduled to stop receiving PALMco’s service on 7/*/2014. As a courtesy, we offered to review [redacted]’s account for a courtesy credit, which would be in addition to the credit she received on 5/*/2014 in the amount of $301.15. Upon review, we issued [redacted] a courtesy credit in the amount of $333.46 towards her account for the billing cycles of 1/**/2014-4/**/2014, which will be mailed in the form of a check. As an extended courtesy, we offered to review [redacted]’s next bill. [redacted] was satisfied, thanked us and the call was ended.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted] enrolled her account in PALMco’s service on 10/**/2011. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s account on 1/*/2012.

After receiving PALMco’s service for almost two and a half years, on 5/*/2014, we received a call from [redacted] regarding her account. We reminded [redacted] that PALMco has no contract or cancelation fees, and that rates are variable and savings are not guaranteed. [redacted] requested the cancelation of her account, which was processed promptly and without penalty. We explained the cancelation process and advised [redacted] that it is per the determination of [redacted], to schedule an end date. As a courtesy, we offered to review [redacted]s account for a courtesy credit. Upon review, we issued [redacted] a courtesy credit in the amount of $301.15 towards her account for the billing cycles of 1/*/2014-4/*/2014, which will be posted to her account. [redacted] understood and ended the call. Per the determination of [redacted]’s account is scheduled to stop receiving PALMco’s service on 7/*/2014.

We apologize if [redacted] was not pleased with the increase of costs caused by the arctic winter weather. Unfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco.

Please let us know if the Revdex.com like any further information

Thank you.

Review: I opted for an alternative power supplier (Palmco) that offered lower rates. But this month I received a bill that is ten (10) times more that PSE&G. Palmco tells me that I will have to keep paying them an additional 2 months at increased rates.

PSE&G tells me that the bill of $1365.55 has to be paid by April **or I will have a service cut-off.

I called to cancel my service with Palmco on February **, 2014.Desired Settlement: I would like the charges for the Month of March dropped. I would also like to discontinue service with this company immediately.

Business

Response:

Hello **and the **,

Regarding case [redacted]; [redacted]

RESULTS

In response to this complaint, we attempted to contact [redacted] on 04/**/2014 but were told by [redacted], the person that answered the number we called, that [redacted] is out of town until 04/**/2014. We left a message with [redacted] to have [redacted] contact us at her earliest convenience in an effort to reach an amicable resolution to her concerns. We will await [redacted]’ return call in hopes of reaching an amicable resolution to this matter.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted]’ electric and gas accounts were enrolled in PALMco’s service on 12/**/2012. Shortly thereafter, a welcome packet was sent to [redacted] which included all the necessary information regarding her enrollment with PALMco, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’ electric account on 02/**/2013 and her gas account on 03/**/2013.

On 01/**/2013, we received an inbound cancellation request from [redacted]’ utility for her electric account, which was processed promptly and without penalty. [redacted]’ electric account stopped receiving PALMco’s service on 03/**/2013. PALMco continued to service [redacted]’ gas account.

On 04/**/2013, we received a call from [redacted] inquiring about the accounts. We informed her that we were only servicing her gas account. [redacted] requested her electric account be enrolled in PALMco’s service. [redacted]’ electric account was re-enrolled in PALMco’s service on 04/**/2013 upon completion of a TPV recording. Shortly thereafter, a welcome packet was sent to [redacted] which included all the necessary information regarding her enrollment with PALMco, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’ electric account on 06/**/2013.

After servicing [redacted]’ accounts for more than eight months, on 02/**/2014, we received a call from [redacted] requesting her accounts be cancelled. This request was processed promptly and without penalty. We advised [redacted] that it’s up to her utility to determine her service end date. As a courtesy, we offered to review [redacted]’ accounts for a potential courtesy credit. [redacted] did not accept our offer and the call was ended. Per the determination of PSE&G, [redacted]’ electric account stopped receiving PALMco’s service on 03/**/2014 and her gas account is scheduled to stop receiving PALMco’s service on 04/**/2014.

We apologize if [redacted] was not pleased with the increase of costs caused by the arctic winter weather. Unfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco.

Please let us know if the [redacted]would like any further information.

Thank you.

Review: In April of 2015 we enrolled in the Palmco Energy plan for both gas and electricity. We were informed that the plan would offer a low rate then would change to a variable rate. However, in October of 2015 our rate basically tripled in cost without any notification; for electricity it went from approx. 8 cents per KW to 24 cents per KW. This rate was not noticed until we received our Jan 2016 bill because our usage went up. We attempted to resolve the issue with Palmco directly. I sent the below email to them.

"Dear Palmco,

In the Spring of 2015 we enrolled in the Palmco energy plan for both our electic ([redacted]) and gas (Washington Gas). We were offered a rate that was just slightly lower than the current rate; about 1-2 cents lower on KWH and a similar discount for our gas. Our account numbers are [redacted], [redacted], and Palmco service number [redacted]. Our address is [redacted].

In reviewing our recent bills we have noted that the rates for both electric and gas has increased dramatically. For the past three months the electric rate has gone from approximately 8 cents to 24.8 cents per therm. This represents an increase of 16.8 cents. Our gas rate has also increased about 30 cents per TH. This outrageous rate increase has generated electric and gas bills that are exorbitant. In addition, both rate increases occurred without any notice or warning, leaving us with an incredibly high bills.

I am a retired police officer on a fixed income and my wife is a day care provider. Utility increases of this magnitude are devastating to us particularly as our holiday bills come in. The electric supply charges from Palmco alone for the past 3 months were $1180 before the [redacted] charges. These charges are $759 more than the normal rate of charges that [redacted] has provided. Similarly our gas prices increased over the past 3 months approximately $150. over the customary charges from [redacted].

Obviously, we enrolled in Palmco to save money. We realized that the 1-2 cent lower rate would not last forever and expected at some point there would be an increase. However, to increase the rate of electricity to three times the customary rate without warning is ridiculous and simply not fair to the consumer and has put us in a financial dilemma.

I am asking Palmco to review our charges for electricity and gas for the past 3 billing cycles. I understand that you are in the business to make a profit but this is simply not reasonable. I sincerely believe that we are due a $900. credit on our electric and gas bills combined. Your company slogan indicates that you are a privately owned family in business since 1938 and that "[redacted]". I would hope that when you take my request into consideration your company's statements. Certainly, a family member shouldn't be subjected to such a drastic increase and financial impact.

Thank you for your consideration."

Palmco contacted me by telephone. The person I spoke to identified herself as a senior mgt. rep from the company. The first thing we did was to cancel our service with Palmco immediately. The rep went on to say that she had reviewed my complaint and would see how much of a credit she could offer me. The rep called back a short time later and offered a credit of $175. I told her that the amount Palmco had overcharged me was closer to $900, but she said that was the best she could do. She further stated that because I had paid the first bill in Oct. of 2015 at the higher rate, we basically agreed to the higher charges. We simply didn't see the increase on the bill because of the low usage.

In addition, our service has not been changed even though we have notified our primary provider; [redacted]. We have been told that it may not occur until our next billing cycle on Feb. *. This will undoubtedly cause us to have another astronomical electric and gas bill.Desired Settlement: We sincerely feel that we were not treated fairly by Palmco. Their slogan that "[redacted]" is false advertisement. Our energy cost tripled and we were never notified of such a drastic change. This increase has caused us a hardship and the very low resolution of $175 is just not acceptable.

We are willing to pay Palmco for reasonable and competitive charges for the energy usage from Oct. 2015 to present. [redacted] has advised that the current rate should be somewhere between 8 and 9 cents per KW.

We believe that a $900. credit (this does not include any upcoming charges for the current billing cycle) is truly warranted.

thank you

Business

Response:

[redacted]

[redacted] RESULTS In response to this complaint, we spoke with [redacted] on 2/*/2016. We advised [redacted] of her service end dates with PALMco. We further advised [redacted] of the $172.89 courtesy credit issued towards her accounts, and advised her we remain willing to review her final bill, should she be unhappy with it. As an extended courtesy, we offered [redacted] a $25.00 Restaurant.com Gift Card, which would be sent via mail. [redacted] stated she was satisfied, thanked us, and the call was ended. BACKGROUND INFORMATION Prior to filing this complaint, [redacted]’s gas and electric accounts were enrolled in PALMco’s service on 4/27/2015 by his wife, [redacted], upon completion of a TPV recording. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s gas and electric accounts on 6/*/2015 and 6/**/2015, respectively. After receiving PALMco’s service for over seven months, on 1/**/2016 we spoke with [redacted] for the first time in regards to her account. We advised [redacted] that she agreed to a variable rate with no guarantee of savings when she enrolled in PALMco’s service upon completion of a TPV recording. [redacted] requested the cancellation of her accounts. This request was processed promptly and without penalty. We advised [redacted] on the cancellation process and that it’s up to [redacted]’s utilities, [redacted] and [redacted], to determine her service end dates. As a courtesy, we offered to review [redacted]’s accounts for a potential credit. Upon review, we offered [redacted] a courtesy credit in the amount of $15.64 towards her gas account for the billing cycle of 12/*/2015 – 1/*/2016 and $53.27 towards her electric account for the billing cycle of 12/**/2015 – 1/**/2016, for a combined total courtesy credit of $68.91, to be applied to the supply portion of the bill. In addition, we offered to review [redacted]’s final bill, should she be unhappy with it. [redacted] accepted the offer, thanked us, and the call was ended. Per the determination of [redacted] and PEPCO, PALMco will stop servicing [redacted]’s gas and electric accounts on 2/**/2016 and 2/*/2016, respectively. On 1/**/2016, in response to an email we received, we reached out to [redacted] and [redacted] to see if we could better assist them in their concerns. We spoke with [redacted] and offered to re-review his account for an additional courtesy credit. Upon review, we voided out the previously offered courtesy credit of $68.91 from 1/**/2016, and offered [redacted] a courtesy credit of $144.61 towards his electric account for the billing cycles 11/**/2015 – 1/**/2016 and $28.28 towards his gas account for the billing cycles 10/**/2015 – 1/4/2016, for a combined total courtesy credit of $172.89, to be applied to the supply portion of the bill. In addition, we advised [redacted] that we are willing to review his final bill, should he be unhappy with it. [redacted] accepted the offer, thanked us, and the call was ended. [redacted] and [redacted] agreed to a variable rate with no guarantee of savings when [redacted] enrolled in PALMco’s service upon completion of a TPV recording. [redacted] and [redacted] were sent all of the necessary information regarding PALMco’s supply following enrollment in our service. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment. We apologize to [redacted] and [redacted] for any inconvenience they may have experienced due to the increases in their bills. PALMco values all of our customers and we do our best to provide quality service. Please let us know if the Revdex.com would like any further information. Thank you. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Palmco has offer a settlement of approx. $170. The restaurant.com gift card is worthless. The amount of overcharge as explained in my original complaint is over $900. This is the amount over the current competitive rate for the utilities mentioned. In essence, they have charged us approximately 3 times the customary amount. While I do appreciate the credit they have applied and the fact that we can continue to dispute our next bill, the settlement is simply not close enough to the overcharge.Palmco needs to live up to their business slogan "[redacted]" and offer us a much higher credit amount. thank you [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Palmco has contacted me several times and offered some credits. At this point the amount of overcharge, above competitive rates, exceeds $1000. for the months since October. Palmco has offered approx. $300. total in credit, which is better than nothing but no where near what I believe I am due. Palmco's comments that I am satisfied are not accurate. They continue to state that we agreed to a variable rate and that is their justification for the outrageous charges. To add insult to injury, we still have not got our gas supplier changed back to [redacted] even though we have made repeated attempts. Palmo insists that the problem is on [redacted] end while [redacted] states that the problem is with Palmco. The result of this outrageous rate for utilities has caused us to turn off or heating at times to save money. On a recent morning our thermostat read 56 degrees. Palmco slogan is "[redacted]", is that how they treat their family? In my most recent conversation with Palmco they have insisted that my request for a $900 credit or refund is not warranted. I would respond that a $300 credit is also not reasonable. I am willing to pay my bill, sever dealings with Palmco, and drop my complaint if Palmco would simply be reasonable. I don't believe their offer is reasonable. In addition, they offered their final restitution in the form of a check. I have not received a check yet and therefore cannot say that I am satisfied at all.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Regarding MD Revdex.com case # [redacted] – [redacted] RESULTS In response to this rebuttal, we spoke with [redacted] on 02/**/2016. We advised [redacted] that we would re-review his account for a revised credit. We advised [redacted] that his requested credit of $900 was not warranted due to the fact that PALMco did nothing wrong. However, in a good-faith effort to resolve this matter, we offered [redacted] a total revised credit in the amount of $500. Since the previous credit in the amount of $289.06 was already sent to [redacted], the remaining balance of $210.94 will be sent in the form of a check. [redacted] accepted the offer, thanked us, and the call was ended. Contrary to [redacted]’s statement about his drop being delayed, PALMco submitted his gas account for cancellation on 01/**/2016, upon [redacted]’s request. It is per the determination of the utility to determine end-of-service dates, and per the determination of [redacted], PALMco will stop servicing his account on 02/**/2016. Please let us know if the Revdex.com would like any further information. Thank you.

Review: Palmco quoted a price of $0.05 per killowatt hour for my electricity. They are now charging @0.27965.

For my current bill of March *, 2014, their charge for 513 kwh was $143.46 and should have been $25.65.

I am requesting a refund of $117.81.

Thank you so much. This is the second complaint I have pressed against this "company."Desired Settlement: Either adjust my current bill down to .05 and reduce it by $117.81, or refund $117.81 by check.

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case [redacted]:

RESULT

In response to this complaint, we will not be reaching out to [redacted]. We previously had emailed [redacted] informing him that his most recent refund check for the billing cycle of February through March will be sent in the mail. [redacted] should receive his check in the amount of $117.81 within the coming days. At this point in time, we believe this matter is resolved.

BACKGROUND INFORMATION

Prior to filing a complaint, [redacted] called PALMco’s office to enroll in our services on 2/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information related to enrollment with PALMco, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’ account on 4/*/2013.

PALMco serviced [redacted]’ account for ten months without issue. [redacted] then contacted our office in February of 2013. After offering him several courtesy credits, [redacted] filed Revdex.com complaint [redacted]. We responded to the Revdex.com for complaint [redacted] on 2/**/2014. Since then, we have been in contact with [redacted] in regard to refunds for his PALMco charges.

PALMco no longer supplies [redacted]’ electricity as of 3/*/2014.

Please let us know if the Revdex.com would like any further information.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This company for the past 3 months has been price gauging many of us in New Jersey for natural gas prices. They have been charging me 7 times the going rate that [redacted] would have charged. This is ridiculous, 7 times the rate of [redacted] when their claim to having me switch to them was that they were cheaper the [redacted]. They basically have a license to steal money from the consumers.Desired Settlement: I want my gas charges for the last 4 months to reflect a price per therm closer to what [redacted] was charging for the same period. Since they claimed they were cheaper than [redacted].

Business

Response:

In response to this complaint, we spoke to [redacted] on 4/**/2014. As a courtesy, we offered to review [redacted]’s account for potential credit. Upon review, we offered [redacted] a credit of $470.19 for billing cycles 1/**/2014-4/**/2014, which will be mailed in the form of a check. As an extended courtesy, we offered to review [redacted]’s final bill should he be unhappy with it. We also advised [redacted] that per the determination of [redacted], [redacted]’s gas account is scheduled to end service with PALMco on 5/*/2014. [redacted] thanked us and ended the call.

Review: palmco energy contacted us with the proposal to switch our electric supplier and they would have a competitive variable rate. we signed on and during this last winter their rates jumped from 10 cents per kilowatt to 18 cents per kilowatt. I checked with [redacted] ip they told me that they currently have a rate of 4 to 5 cents per kilowatt on a variable rate. after I was told that I called palmco and canceled my account with them. I was told that it would only take a couple of days to process my cancellation then my account would be switched to [redacted] ip. I just received my first bill sense I canceled with palmco energy and it im still being charged by palmco. I called [redacted] and they told me that palmco should of explained to me that they would still have my account until the next meter read witch was 2 to 3 weeks after I had canceled my account then [redacted] would take over my account I was lead to believe that it would be an automatic switch after processing witch was only a couple of days.Desired Settlement: I want a them to re due my lates bill with them going off of [redacted]s rates. and an investigation into them for rate hiking

Business

Response:

Hello [redacted] and the [redacted],

Regarding case [redacted]; [redacted]

RESULTS

In response to this complaint, we spoke to [redacted] on 3/**/2014. As a show of good faith, we offered to review [redacted]’s account for any potential courtesy credits. Upon review, we offered [redacted] a courtesy credit of $123.15 for the billing cycles of 1/**/2014 – 3/**/2014. [redacted] was satisfied, thanked us and ended the call.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted]’s wife, [redacted], enrolled in PALMco’s electric service on 7/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] which included all the necessary information regarding her enrollment with PALMco, including the fact rates are variable and that savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 9/**/2013.

After receiving PALMco’s electric service for five months, for the first time, on 2/**/2014, [redacted] called in regards to [redacted]’s account. We advised [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings. [redacted] requested we place [redacted]’s account on budget billing, which was processed promptly. We advised [redacted] to call us within a week for the budget billing amount. [redacted] understood, thanked us and ended the call.

On 2/**/2014, [redacted] called in regards to [redacted]’s bill. We offered [redacted] our loyalty credit, which consists of a 10% discount on his current supply bill and 10% on his next two bills. The loyalty credit is a program we are offering to our customers to assist with their bills due to the increase caused by arctic weather. [redacted] declined our offer and requested the cancellation of [redacted]’s account, which was processed promptly and without penalty. We advised [redacted] on the cancellation process and that his end date would be determined by his utility company. [redacted] understood and ended the call.

On 3/**/2014, [redacted] sent us an e-mail after our business hours. We attempted to contact [redacted] on 3/**/2014, but were only able to leave messages.

Contrary to [redacted]’s complaint, we properly informed [redacted] of our cancellation process. [redacted] determines the end dates for customers, and PALMco has no say in the matter.

Please let us know if the [redacted] would like any further information.

Thank you.

Review: Palmco has increase my commedity charge too high. Starting September they have raised my commedity charge and last month they charge me .31917523 for 3968 kwh so my bill was $1180.31 . The month before their commedity charge Jan 1550 x .24387742 = $378.01 . I believe they are over pricing their customers with the high commedity charge. Below is my past 7 months bill with them As you can see there prices increase is ridicolous. I have contacted them and they are only offering me a credit of $72??? They rep said their rates are based on supply and demand and the drastic change of prices is because of the cold weather? I I really hope you can help me resolve this matter

Aug- 770 kwh x $0.09609091 = $73.99

Sept- 1541 kwh x .13025957 = $200.76

Oct- 1055 kwh x .13738389 = $144.94

Nov- 1351 x .18146558 = $245.16

Dec 1394 x .18921808 = $263.77

Jan 1550 x .24387742 = $378.01

Feb 3968 x .31917523 = $1180.31Desired Settlement: I would like to be charged a decent amount of commedity charge . Just like [redacted] their commedity charge is only .112866. If Palmco was too charge me the commedity charge they were charging me when I first sign up then, My bill would havee been less than 400

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case [redacted]:

RESULTS

In response to this complaint, we spoke with [redacted] on 2/**/2014. We advised [redacted] that per the determination of [redacted], her gas account is scheduled to end on 3/**/2014 and her electric account ended on 2/**/2014. As a courtesy, we offered to re-review [redacted]’s accounts for a potential courtesy credit. Upon re-review, we offered a new courtesy credit of $412.24 for the billing cycles of 12/**/2013 - 2/**/2014, which will be mailed in the form of a check. We advised [redacted] to contact us for a review of her final bill should she be unhappy with it. [redacted] accepted the offer and ended the call.

BACKGROUND INFORMATION

Prior to filing a complaint, [redacted]’s gas and electric accounts were enrolled in PALMco’s service on 5/*/2013. Shortly thereafter, a welcome packet was mailed to [redacted] that included all the necessary information regarding her enrollment with PALMco, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s gas account 7/**/2013 and her electric account on 06/**/2013.

After six months of receiving service, on 1/*/2014, we spoke with [redacted] regarding her accounts. We reminded [redacted] of our variable rates with no contract or cancellation fees. [redacted] requested that we cancel her service, which was processed promptly and without penalty. We advised [redacted] that it is per the determination of [redacted] to schedule an end date. [redacted] understood, thanked us and the call was ended. Per the determination of [redacted], [redacted]’s gas account is scheduled to end on 3/**/2014 and her electric account ended on 2/**/2014.

On 2/**/2014, we received call from [redacted] in regards to her accounts. We reminded [redacted], per the determination of [redacted], her gas account is scheduled to end on 3/**/2014 and her electric account ended on 2/**/2014. As a courtesy, we offered to review [redacted]’s accounts for a potential courtesy credit. Upon review, we offered a courtesy credit of $2.33 for her gas account and $118.03 for her electric account for the billing cycle of 1/**/2014- 2/**/2014. [redacted] did not accept our offer and the call was ended.

On 2/**/2014, we spoke with [redacted] regarding her account. We reminded [redacted] that she signed up for a variable rate with no guarantee of savings. As a courtesy, we offered to re-review [redacted]’s accounts for a potential courtesy credit. Upon re-review, we offered a courtesy credit of $309.78 for her gas and electric accounts for the billing 1/**/2014- 2/**/2014. [redacted] did not accept our offer and the call was ended. We discussed [redacted]’s accounts at length and have offered multiple courtesy credits, but [redacted] has refused them all. At this point it seems [redacted] does not want discuss an amicable resolution to this matter.

Please let us know if the NJ BPU would like any further information.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I spoke with PALMco yesterday and they offered me a credit of $412.24. I told them I would accept the credit to help me pay some ofthe $1100 for now so that my electric would not get cut off but I am still not satisfied and happy with th credit they are giving me . I have told the 4 Reps for the past few days I want my bill to be review from the Sept to February but the reps refused to to do and said we are not going back to sept. I have told the rep that I want the bills to review just now because this is th only time I have noticed the rates they are charging me because I was curios why my bill was so high this month. They kept on saying that my usage went up but the fact that their commodity charge is 3 times as much than what they were from before is just crazy. They also kept saying that its a variable rate but to charge 300% more than what they used to charge you is just unreasonable. They said their rates was lower than [redacted] and their rates are competitive but their rates has done nothing but go up since last September. Below Is a table of my bill with palmco since august to sept with the commodity rates they have charged me with. Included is the commodity rates of [redacted] which just shows how unreasonable PALMCo's rates are. If possible I want PALMco to refund me about $1200 for the money I paid for extra because of their unbelievable rates. I also never recieved any welcome packet form PALMCO which the rep that went to my house said that I will be recieveing. If I knew that PALMco tricks consumers to signing up with them by telling them they will save money because they have lower rates than [redacted] and that they have competitive rates then they will hit you with high commodity rates then tell you well its variable rates, I sould have never signed up with them. I trusted them to help me save my money but I guess it was the other way around. I had to cancel with them last month because I was unhappy with their service but they said the change would not take effect till february. I am not sure why it takes a whole month to cancel my service with them. If Palmco would have cnacel my account the day I have called not the month after. I would have never recieved that $1100 bill.

As you can see I was only able to save during the month of August after that PALMcos rates has did nothing but increased. From $0.09609091 their rates went up to $0.31917523 that more than 300% increase!

From September to February PALMco charged more than [redacted]

PALMCO overcharged me $1231.60 from the month of September to February.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Regarding case [redacted]

UPDATE

We spoke to [redacted] on 3/*/2014. We apologize that [redacted] was not satisfied with the courtesy credit given to her. As a show of good faith, we offered to re-review [redacted]’s electric account for any additional potential courtesy credits. Upon review, we offered [redacted] a courtesy credit of $707.81 for the billing cycle of 10/**/2013 – 2/**/2014. We advised [redacted] that we already processed a check of $421.24 and we will sent her another check for the difference of $295.57. Our credits are a courtesy to assist customers who request assistance. [redacted] was satisfied, thanked us and ended the call.

Contrary to this complaint, PALMco does not price gouge our customer; we did explain the increase in charges and explained the bills to her. Additionally, PALMco does not scam customers as [redacted] alleges. PALMco values all of our customers and do our best to provide quality service.

Please let us know if the Revdex.com would like any other information

Thank you.

Review: I was promised a lower energy rate (theirs was $0.079 compared to BGE $ 0.093) but my rate has steadily increased to $.24786 which is now almost 3times what BGE charges. When I called to complain and subsequently cancel my service I was told that the rate of .079 was introductory and my regular rate was a variable.

Business

Response:

Hello [redacted] and the Revdex.com, Regarding MD Revdex.com case # [redacted]; [redacted] RESULTS In response to this complaint, we will not be reaching out to [redacted]. We recently spoke with [redacted] on 2/**/2016 after she had filed this complaint, but before our receipt of the complaint and were able to resolve her concerns. BACKGROUND INFORMATION Prior to filing this complaint, [redacted]’s electric account was enrolled in PALMco’s service on 3/**/2015. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted] electric account on 5/**/2015. We spoke with [redacted] on **/**/2015 in regards to her account. We advised [redacted] that she agreed to a variable rate with no guarantee of savings when she enrolled in PALMco’s service upon completion of a TPV recording. [redacted] requested the cancellation of her account which was processed promptly and without penalty. We advised [redacted] that it is per the determination of her utility, BGE, to schedule an end date on her account. [redacted] requested we send a copy of the Terms and Conditions. We reminded [redacted] that the Terms and Conditions were sent to her in her welcome package upon enrollment. [redacted] understood, thanked us, and the call was ended. Per the determination of BGE, [redacted]’s electric account stopped receiving PALMco’s service on 01/**/2016. On 02/**/2016, we spoke to [redacted] in regards to her account. We advised her that per the determination of BGE, her electric account stopped receiving PALMco’s service on 01/**/2016. As a courtesy, we reviewed [redacted]’s account for potential credit. Upon review, we offered [redacted] a credit of $63.84 for billing cycles **/**/2015-1/**/2016, which would be mailed in the form of a check. [redacted] was satisfied with the credit, thanked us, and the call was ended. On 2/**/2016 we spoke with [redacted] regarding her account. [redacted] advised us she was not satisfied with our previous credit offer. As an additional courtesy, we offered to re-review her account for any additional credit(s). Upon review, we offered [redacted] a credit of $137.77 for billing cycles 11/**/2015-1/**/2016, which would be mailed in the form of a check. This would void out our previous credit offer of $63.84, offered on 2/**/2016. [redacted] accepted the credit, thanked us, and the call was ended. Contrary to this compliant, [redacted]’s electric account was enrolled in PALMco’s service at a variable rate with no guarantee of savings, upon completion of a TPV Recording. Additionally, [redacted] was sent all of the necessary information regarding PALMco’s supply following enrollment in our service. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment. We apologize to [redacted] for any displeasure she may have experienced. PALMco values all of our customers and does our best to provide quality service. Please let us know if the Revdex.com would like any further information. Thank you. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have them as a power supplier and they said my contract was up and I got a bill from them $267.64 for one month it went from six cents to twenty-two cents without a contact to remind me that the contract is up. I feel this is a rip off. there should be regulations on this. how can they do this six cents to twenty two cents.Desired Settlement: I was looking the rates go from 6.35 to 12.9 cents I know that my contract is up (now) I would not mind paying a little higher rater like 12 but 22 cents is just a rip off

Business

Response:

Hello [redacted] and the Revdex.com, Regarding PA Revdex.com Case# [redacted] – [redacted] RESULTS In response to this complaint, we spoke with [redacted] on 02/**/2016. We reminded [redacted] that his account was enrolled in PALMco’s service at a variable rate with no guarantee of savings. We advised [redacted] that PALMco will stop servicing his electric account on 02/**/2016. As a courtesy, we offered to review his account for a potential courtesy credit. Upon review, we offered [redacted] a credit in the amount of $117.03 for the billing cycles 12/**/2015-02/**/2016, which will be sent in the form of a check. [redacted] accepted the credit, thanked us and the call was ended. BACKGROUND INFORMATION Prior to filing this complaint, [redacted]’s electric account was enrolled in PALMco’s service on 08/**/2015, upon completion of a TPV recording. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 08/**/2015. On 01/**/2016, we spoke with [redacted] for the first time in regards to his account. [redacted] stated he was unhappy with his most recent bill. We reminded [redacted] that his account was enrolled in PALMco’s service at a variable rate with no guarantee of savings. As a courtesy, we offered to review his account for a potential courtesy credit. [redacted] refused our initial credit offer, and we advised him we would have our Resolutions Dept. further review his account and give him a call back. Shortly thereafter, a supervisor followed back up with [redacted], we advised [redacted] that since his bill was estimated, he should follow up with his utility in order to obtain an actual meter reading. We informed [redacted] to contact our office for a review of his account and potential credit once he receives his actual reading. [redacted] understood, thanked us and ended the call. Prior to receiving this complaint on 02/**/2016, we received an inbound cancellation request from [redacted]’s utility, PNLC. This request was processed promptly and without penalty. Per the determination of PNLC, [redacted]’s electric account will stop receiving PALMco’s service on 02/**/2016. [redacted] agreed to a variable rate with no guarantee of savings when he enrolled in PALMco’s service upon completion of a TPV recording. [redacted] was sent all of the necessary information regarding PALMco’s supply following enrollment in our service. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment. We apologize to [redacted] for any inconvenience he may have experienced due to the increases in his bills. PALMco values all of our customers and we do our best to provide quality service. Please let us know if the Revdex.com would like any further information. Thank you. [redacted]

Review: I received a letter in the mail on Friday September **, 2014 from [redacted] stating that I signed up for Palmco energy. I have never heard of the company and never signed up for it. I am the only person on my gas and electric bill and the only person authorized to make changes. I called palmco Friday to see if it was a mistake and after giving the man on the line from palmco my name, account number on the [redacted] letter and address he then asked for my social security number. I refused to give it stating that I did not sign up for this company and all I wanted to know was how he got my information and to cancel my account. He would do nothing further without my social security number and eventually hung up on me.I signed up for [redacted] 89 days before this and because palmco fraudulently signed me up for their service I now have to pay a penalty because my 90 days were not up. I called again Monday asking to speak to a supervisor at palmco to see if there was any way they could tell me how they got my information and how I got signed up. They refused again. I want to see the forms with my signature on them or hear the record confirmation of me signing up for this because I know neither happened. Please help me to find out how this happened and to keep it from happening to anyone else. Thank you.Desired Settlement: I would like palmco to call me and tell me how they got my information and how I can be assured it will not happen again. A phonecall plus the money that I owe constellation for breaking my contract when I did not sign up for it at all.

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case # [redacted], [redacted]

RESULT

In response to this complaint, we spoke with [redacted] on 09/24/2014. [redacted] expressed her concern over a cancellation fee from her previous energy supplier, [redacted]. We advised [redacted] to contact [redacted] directly to resolve this issue. [redacted] also requested a copy of her signed agreement with PALMco. We advised [redacted] that we would mail her a copy of her signed agreement. [redacted] thanked us, and the call was ended.

BACKGROUND INFORMATION

Prior to filing this complaint, [redacted]’s gas and electric accounts were enrolled in PALMco’s service on 09/**/2014. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco is scheduled to begin servicing [redacted]’s gas and electric accounts on 10/**/2014 and 10/**/2014, respectively.

On 09/**/2014, we received a call from [redacted] in regards to her account. [redacted] requested the cancellation of her account. This request was processed promptly and without penalty. [redacted] ended the call and we were not able to advise her of the cancellation process and that it’s up to [redacted]’s utility, [redacted], to determine an end date. Per the determination of [redacted], PALMco is scheduled to stop servicing her gas and electric accounts on 11/**/2014 and 11/**/2014, respectively. [redacted] is scheduled to receive one bill from PALMco, which will be at a lower rate than that of her utility, [redacted].

On 09/**/2014, [redacted] contacted us again in regards to her account. [redacted] advised us that she filed a complaint with the Revdex.com. We advised [redacted] that we would be happy to assist her once we verified her account information. [redacted] still refused to verify her account information. We advised her that we would contact her once we received her complaint from the Revdex.com. [redacted] understood, and the call was ended.

Contrary to this complaint, [redacted] authorized her enrollment with PALMco upon completion of a written supply agreement.

Please let us know if the Revdex.com would like any further information.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This whole issue started because I did not sign up for palmco electric. I have never heard of them and they signed me up fraudulently. I have called them multiple times and they will not send me a copy of my signature without my social security number. I have told them multiple times that I do not feel comfortable giving my social security number when I don't even know how they got my information to begin with. As of October *, 2014 I have not received the "signature" that signed me up for palmco to begin with. I know it is not my signature and have asked to see it over and over. With regards to the fact that because someone signed me up for palmco and there for cancelled my contract with [redacted] in the process, I was supposed to receive $100 in gift cards at the end of my 90 day period. I will not receive that now because of palmco. I will not be satisfied until I receive a copy of this signature. I know I did not sign up and once I get the signature and show that it is not mine I will want to know who signed me up and how. I want palmco to be responsible for the cancellation fees to my constellation account also. Palmco has been zero help during all of this and make me very uncomfortable asking for my social security number.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello [redacted] and the Revdex.com,

Regarding case # [redacted], [redacted]

In response to this rebuttal, we will not be contacting [redacted] so as to avoid aggravating this matter any further. As [redacted] states in her rebuttal, she received one electric bill with PALMco charges. Her actual charges were $62.10, and she was billed a budget amount of $195. The $62.10 for [redacted]’s actual charges are reflective of a rate lower than what [redacted] would have charged her, and within range of what she said her charges typically are. Also as stated in her rebuttal, [redacted] acknowledges having spoken with our representative on 11/**/2014. During this conversation, it was explained to [redacted] that because she is no longer receiving PALMco’s service, we are unable to adjust the charges on her bill. It was suggested that she pay the bill in full as rendered, and should we receive monies greater than $62.10, we will be sure to refund [redacted] the difference. At the conclusion of this conversation, [redacted] acknowledged understanding of this and did not have any further questions.

With regard to [redacted]’s desired resolution to this matter, as stated above, we are unable to adjust her bill because she is no longer receiving PALMco’s service. Additionally, as stated to [redacted] on the phone and in our previous responses to the Revdex.com, we apologize for the actions of the representative in question, and this individual is no longer authorized to sell PALMco’s service or represent PALMco in any way. The previously agreed upon check for $100 was sent to [redacted], which she cashed on 11/**/2014.

We respectfully request that the Revdex.com close this complaint.

Thank you.

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am rejecting this claim because palmco has done nothing to help me or this matter since I first got fraudulently enrolled. I understand that they sent me the $100 check to make up for the lost gift cards and that would have been fine if that would have been the end of it. Instead I get my bill in the mail that is $200 more than usual, at Christmas time none the less. Since palmco told me that I have to pay the bill and then wait to get it back on my energy supply portion of the bill, that will be at least four months. Getting it back in $60 increments. That is like giving this business a loan for four months after they enrolled me against my will and forged my signature. I have spoken to several people about this case and what I am asking is not too much. Especially since my bill is far from lower like they said it would be. My gas and electric company said that palmco does have the power to adjust my bill and I would like that done now. If so I will let this be. I don't have an extra $200 to put out on my electric bill at Christmas time (or any time for that matter.)

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,