PALMco

Hello Revdex.com,Regarding ID # ***; *** *** ***As an update to this rebuttal, we spoke to *** *** on 12/**/In addition to the previous credits already given, we offered *** *** a *** gift card in the amount of $*** *** accepted the gift card offer, and the call was ended. Please let us know if the Revdex.com would like any further information.Thank you

Hello *** and the Revdex.com,
Regarding case #***, *** *** ***
RESULT
In response to his rebuttal, we spoke with *** *** on 9/10/As an extended courtesy, we offered to review his account for an additional creditUpon review, we offered *** *** an additional credit of $This is in addition to the credit of $439.00, which has already been applied to his electric accountIn total *** *** has been offered credits totaling $At this point, it appears *** *** is unwilling to work with usWe have made a serious offer, but *** ***’s requests are not reasonableWe kindly ask that the Revdex.com close this complaint
As stated in our original response* *** and *** *** were informed more than once that PALMco offers a variable rate with no guarantee of savings, upon completion of TPVs when their accounts were enrolled and then re-enrolled in our service on 09/**/and 06/**/2013, respectfullySubsequently, upon each enrollment, welcome packets regarding enrollment ion PALMco’s service were sent to *** and *** ***, including the fact rates are variable and savings are not guaranteed
Please let us know if the Revdex.com would like any further information
Thank you
***
*** *** ***
*** ** ***
** ***
** ***
***

Hello ***
Regarding case ***
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RESULTS
In response to this complaint, we spoke with *** *** on 04/**/We informed her, per the determination of BGE, her gas account is scheduled to stop receiving PALMco’s service on 05/**/and her electric account is scheduled to stop receiving PALMco’s service on 04/**/We reminded *** *** of the courtesy credit of $we extended to her on 03/**/As an extended courtesy, we offered to review her accounts for an additional courtesy creditUpon review, we offered *** *** an additional courtesy credit of $132.70, $towards her gas account and $towards her electric account for the billing cycle 02/**/2014- 03/**/We advised *** *** that she will receive this credit in the form of a checkAltogether, we extended *** *** a total courtesy credit of $towards her accounts for the billing periods 12/**/2013- 03/**/We advised *** *** to contact us for a review of her next bill should she be unhappy with it*** *** was happy with this resolution, thanked us and the call was ended
BACKGROUND INFORMATION
Prior to filing this complaint, *** ***’ gas and electric accounts were enrolled in PALMco’s service on 07/**/Shortly thereafter, a welcome packet was sent to *** *** that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteedPALMco began servicing *** ***’ gas account on 09/**/and her electric account on 08/**/
After servicing *** ***’ accounts for more than six months, on 03/**/2014, we spoke to *** *** *** advised us that she didn’t enroll in our serviceWe informed her that her service was authorized by a *** *** who indicated his relationship to *** *** as her spouse, upon completion of a supply agreement on 07/**/*** ***’s requested her accounts be cancelled, which was processed promptly and without penaltyWe advised *** *** that it’s up to her utility to determine her service end dateAs a courtesy, we offered to review *** ***’ accounts for a potential courtesy creditUpon review we extended *** *** a courtesy credit of $100.06, $towards her gas account and $towards her electric account for the billing periods 12/**/2013- 02/**/2014, which will apply to her account as a credit*** *** seem to understand and the call was endedPer the determination of BGE, *** ***’ gas account is scheduled to stop receiving PALMco’s service on 05/**/and her electric account is scheduled to stop receiving PALMco’s service on 04/**/
Contrary to *** ***’ allegation, neither PALMco nor our representatives mislead nor scam customersPALMco values all of our customers and do our best to provide quality service
Recently, PALMco’s customer service department has been receiving a higher than volume of callsWe apologize if our customer service department was of any inconvenience to *** ***We hold customer satisfaction in the highest regards and do our best to satisfy any customer concern politely and efficiently
Please let us know if the Revdex.com would like any further information
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I don't agree or disagree with this response because it is partially true. It is regarding *** ***, which is not me. My electric was disconnected 4/**, but I did not have any gas supplied through Palmco. I also am receiving refunds in the amount of and 39.10, so the amounts in the response are also incorrectIf this regarding another customer, it sounds like they have several unhappy customers.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
They contacted me and said they would not be calling anymore

Hello *** and the Revdex.com,
Regarding case # ***:
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RESULTS
In response to this complaint, we spoke to *** *** on 2/**/We reminded *** *** of the previously issued courtesy credit in the amount of $35.72, for the billing cycle 12/**/2013-1/**/We advised *** *** that we would re-review her account for an additional courtesy creditWe advised *** *** that upon review, we would give her an additional courtesy credit in the amount of $for the billing period of 12/**/2013-1/**/2014, which will be mailed in the form of a checkWe advised *** *** that this would bring her total credit issued to $for the billing cycle of 12/**/2013-1/**/*** *** understood, thanked us and the call was ended
BACKGROUND INFORMATION
Prior to this complaint, *** *** was enrolled in PALMco’s service on 07/**/Shortly thereafter, a welcome packet was sent to *** *** that included all the necessary information regarding her enrollment with PALMco, including the fact that rates are variable and savings are not guaranteedPALMco began servicing *** ***’s electric account on 08/**/
After five months of receiving service, on 01/**/2014, *** *** contacted us to inquire about her billWe reminded *** *** that her daughter, *** agreed to variable rates with no guarantee of savingsAs a show of good faith, we offered to review her account for a potential courtesy creditUpon review, we offered a courtesy credit of $for billing cycle of 12/**/2013-1/**/2014, which was applied to her electric account*** *** accepted the credits, thanked us, and the call was ended
On 01/17/2014, we received an inbound cancellation request for *** ***’s accounts, which was processed promptly and without penaltyPer the determination of CL&P, *** ***’s electric account ended on 1/**/
On 1/**/2014, *** *** contacted our office to inquire again about her billWe reminded *** *** that PALMco has no contract or cancellation fees and that we offer variable rates with no guarantee of savingsWe advised *** *** that per the determination of CL&P, PALMco stopped servicing her electric account on 1/*/We also reminded *** *** about her credit that was given on 1/**/of $for billing cycle of 12/**/2013-1/**/*** *** acknowledged the information and ended the call
On 1/**/2014, we received a call from ***, *** ***’s daughter. *** wanted to know how her mother was signed up for our service. We reminded *** of the TPV she recorded on 7/***/*** acknowledge this information and ended the call
Please let us know if the Revdex.com would like any further information
Thank you

Revdex.com:
We have been able to come to an amicable agreement and the complaint is resolved based on the conversation and action over the phone that took place on 4/**
Sincerely,
*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Thank you so very much for all your help!!!!!
Sincerely,
***

Regarding case ***: *** *** ***

RESULTS
In response to this complaint, we spoke with *** *** on 03/***/As a show of goodwill, we offered to re-review *** ***’s accounts for an additional courtesy creditUpon review, we advised *** *** that we will be voiding the credit of $previously offered on 03/**/and will be replacing it with a total courtesy credit of $391.98, $towards her electric account and $towards her gas account for the billing periods 01/**/2014- 03/**/2014, which *** *** will receive in the form of a checkWe advised *** *** to contact us for a review of her final gas bill should she be unhappy with it*** *** seemed happy with this resolution, thanked us and the call was ended
BACKGROUND INFORMATION
Prior to filing this complaint, *** ***’s electric and gas accounts were enrolled in PALMco’s service on 07/**/upon completion of a supply agreementShortly thereafter, a welcome packet was sent to *** *** that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteedPALMco began servicing *** ***’s electric and gas accounts on 09/**/
After servicing *** ***’s accounts for more than five months, on 02/**/2014, we received an inbound cancelation request from *** ***’s utility, which was processed promptly and without penaltyPer the determination of PSE&G, *** ***’s electric account stopped receiving PALMco’s service on 03/**/and her gas account is scheduled to stop receiving PALMco’s service on 04/**/
On 03/**/2014, we received a call from *** *** in regards to her billsWe informed *** *** that her accounts was enrolled under our budget billing program and as a result of her cancelation, there was a settle up on her accounts for the excess over her budget that she utilized during the time we serviced her accountsWe reminded her that upon completing our supply agreement on 07/**/2013, she opted for our budget billing programAs a courtesy we offered to review her accounts for a potential courtesy creditUpon review, we offered *** *** a total courtesy credit of $150.63, $towards her electric account and $towards her gas account for the billing cycle 02/**/2014- 03/**/2014, which will be sent to *** *** in the form of a check*** *** accepted our offer and also requested a copy of her authorizationWe advised *** *** that she will receive a copy of her authorization via mail*** *** understood, thanked us and the call was ended
Contrary to *** ***’s allegation, *** *** opted for our budging billing program by affixing her initials on the budget billing section on the supply agreement she completed on 07/**/Also, when she canceled her account, she had a settle up amount for the difference of her budget amount over her actual charges for the period PALMco serviced her account
Please let us know if the Revdex.com would like any further information
Thank you
***
***
***

Regarding case ***: *** ***

RESULTS
In response to this complaint, we will not be reaching out to *** ***We spoke with *** ***, *** ***’s wife, on 3/**/**As a courtesy, we offered to review her account for potential courtesy creditUpon review, we offered *** ***a credit of $on her electric account and $**on her gas account for billing cycle 2/**/**14-3/**/**14, which will be applied to her account. As an extended courtesy, we offered to review *** ***’s next bill. *** *** thanked us and ended the callAt this point in time, we consider this matter is resolved
BACKGROUND INFORMATION
Prior to filing this complaint, *** ***’s electric and gas accounts were enrolled in PALMco’s service on 6/**/***Shortly thereafter, a welcome packet was sent to *** *** that included all the necessary information rega**ing her enrollment, including the fact rates are variable and savings are not guaranteedPALMco began servicing *** ***’s electric account on 8/**/*** and her gas account on 9/**/***
After receiving service for over seven months, we received a call *** *** on 3/**/**14, regarding her billWe apologized to *** *** about the increase of costs caused by the arctic winter weatherUnfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMcoAs a courtesy, we offered *** *** our loyalty credit, which consists of a 10% discount on her current bill, and her next two bills. The loyalty credit is a program we are offering to our customers to assist with their bills due to increased costs caused by the arctic weatherUpon review, we offered *** *** a credit of $on her electric account for the billing cycles 12/**/***-2/**/**and $on her gas for billing cycle 1/**/**14-2/**/**14, which will be applied to her account. We advised *** *** to contact us for a review of her next two bills for her loyalty credit*** *** thanked us and the call was ended
We spoke with *** *** on 3/**/**14, rega**ing her bill*** *** advised us that she is unsure if her meter reading is actual or estimatedWe advised *** *** to give our off a call back with the meter reading information in order to review her accountIn the meantime, *** *** requested the cancellation of her account, which was processed promptly and without penaltyWe informed *** *** that it is per the determination of PSEG to schedule an end date on her electric and gas accounts*** *** acknowledged and ended the call
We apologize if *** *** was not pleased with the increase of costs caused by the arctic winter weatherUnfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco
In addition to seeing the terms of PALMco’s service when initially signing our agreement, *** *** was sent all of the necessary information rega**ing PALMco’s supply following her enrollment in our servicePALMco does inform customers that they have enrolled in a variable rate plan with no guarantee of savingsAll of this information is included in the welcome packet sent to customers shortly after enrollment
PALMco strives to assist our customers in a timely mannerRecently, PALMco’s customer service department has been receiving a higher than volume of callsWe apologize for the wait on hold. We value all of our customers and are trying to give the best customer service possible
Please let us know if the Revdex.com would like any further information
Thank you
***
***
***

IRevdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have read the response from Palmco and I do not agree with their findingsI *** did call to speak to me on two different occasions and I was not available because I work during the dayI did try calling the number back but the wait time to speak to a representative was over an hourI do agree that I have been a customer since but this tremendous rate hike just occurred recentlyI am aware on the credits to my account but I am still left with an extremely large bill, I during a previous conversation with a palmco representative I was informed the my local gas and electric provider made adjustments to my billI called and spoke to my local provider and they explained this never took placeI would like a through investigation into adjustments that took place on my accountAlso, is there a away for me to speak to someone without the extremely long hold timesp
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have not received refund check or review and some form of credit on my final bill yetWhen I receive those this matter will be closed
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
***,
I am writing to request that this case be reopened pleasePalmco contacted us 3/**/and we came to the agreement that they would be sending a check in the amount of $They told us that it would take a week or two for the check to arrive, or three weeks at mostWe are two days away and still have yet to receive said check that Palmco promised!
Thank you,
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We get weekly phone calls from customer service agents who work for PALMco and, after having a bad experience with using them as an energy supplier, have asked them not to call repeatedly I just got off the phone with a representative who was argumentative and would not accept my request to take us off of the call list I have never had someone argue with me that badly even after I stated the reason why I did not want them to call us I am usually cordial to telemarketers, but this was one of the worst experiences I have had He would not listen to me and, eventually, I had to hang up the phone because he wouldn't get off of the phone

At this time, I have been contacted directly by PALMco regarding complaint ID ***, however my complaint has NOT been resolved because:
0in 0in 10pt;" class="MsoNormal">[Your Answer Here]
I was contacted by Palmco representative (*** *** ***:
###-###-####) on April **, and 4/**/2014, repeated asking me that why I am
asking for more refundsI do acknowledge their last credit to my Pepco account
(means acknowledging their wrong billing on supply charges) and they again charge
with even higher rates approximately @cents /Kwh (see my earlier complain letter
for evaluation)Even they are blaming me that I am for the more moneyIt is
my hard-earned money, shedding our bloodThey just cannot simply suck itIt
is a matter of principleI am also told they reviewed my other bills for which
I asked returnWhen I asked where your reviewed comments are, they just keep
on telling that has been reviewedI just tell them to send me your review results either directly to me (by e-mail or
by written letter (as I hope, have my every contact through Revdex.com), they wish to
settle over the phone, keeping no records of their wrong doingI even told
them, if they can furnish any evidence that anybody in US is charged with such
high rates for the residential (one-bedroom condo bedroom condo) usage, I shall
abide by your (Revdex.com) decisionThis type of business houses should give a lesion
and to be made public for doing such malpracticeSimply, I want justice to
prevail, and the matters resolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I rejected PALMco's offer of a insignificant goodwill credit because there is a bigger issue of poor standard of practice with this company. I expressed to the manager that upon closely examining my bill, PALMco has overcharged me increasingly more month after month, consistently since enrollment. I also expressed to the manager that I will pursue legal actions along with the NJ State of Consumer Affair against the unethical practices of PALMco.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This company over charged me for utilities, and I never requested there services I had to call them on three different occasions to cancel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I received a voicemail in Spanish from palmcoI then received the same message in both Spanish and EnglishI tried to call back, waited on hold for 49minutes and could not wait on hold any longer I tried calling again today with another lengthy hold time I am still waiting to hear back from a customer service rep who has been reviewing my account for further credits I still don't agree/understand how *** can charge And palmco is chargin No matter how tougha winter is that is a ridiculous amount of inflation I already paid$last month to palmco and am NOT paying another $billI have paid my bills on time for years with this company and only wish I would have started comparing the charges soonerI give them permission to speak to my husband as well regarding this matter as I have a very busy schedule and am not always available ###-###-#### is my cell###-###-#### is my husband Ralph's cell Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Palmco has contacted me several times and offered some creditsAt this point the amount of overcharge, above competitive rates, exceeds $for the months since OctoberPalmco has offered approx$total in credit, which is better than nothing but no where near what I believe I am duePalmco's comments that I am satisfied are not accurateThey continue to state that we agreed to a variable rate and that is their justification for the outrageous chargesTo add insult to injury, we still have not got our gas supplier changed back to *** *** even though we have made repeated attemptsPalmo insists that the problem is on *** *** end while *** *** states that the problem is with Palmco The result of this outrageous rate for utilities has caused us to turn off or heating at times to save moneyOn a recent morning our thermostat read degreesPalmco slogan is "** *** *** *** ***", is that how they treat their family?
In my most recent conversation with Palmco they have insisted that my request for a $credit or refund is not warrantedI would respond that a $credit is also not reasonableI am willing to pay my bill, sever dealings with Palmco, and drop my complaint if Palmco would simply be reasonableI don't believe their offer is reasonableIn addition, they offered their final restitution in the form of a checkI have not received a check yet and therefore cannot say that I am satisfied at all.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello ***and the Revdex.com,
Regarding case***
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RESULTS
After receiving this complaint, we spoke to *** *** on 03/**/We informed *** ***, per the determination of her utility, PSE&G, her gas and electric accounts stopped receiving PALMco’s service on 02/**/As a courtesy, we offered to review *** ***’s accounts for a potential credit*** *** did not accept our offerInstead, *** *** suggested that she give us a call later in the day, after she re-review her billsWe are awaiting *** *** call in hopes of reaching an amicable resolution to this matter
BACKGROUND INFORMATION
Prior to filing a complaint, *** ***’s gas and electric accounts were enrolled in PALMco’s service on 09/**/Shortly thereafter, a welcome packet was mailed to *** *** that included all the necessary information regarding her enrollment with PALMco, including the fact that rates are variable and savings are not guaranteedPALMco began servicing *** ***’s gas account on 11/**/and her electric account on 10/**/
After servicing *** ***’s accounts for more than four months, on 03/**/2014, we spoke to *** *** *** requested her accounts be cancelled, which was processed promptly and without penaltyWe advised *** *** that it’s up to her utility to determine her service end date*** *** understood and the call was endedPer the determination of *** ***’s utility, PSE&G, her gas and electric accounts stopped receiving PALMco’s service on 02/**/
Contrary to *** ***’s complaint, neither PALMco nor our representatives mislead customers. PALMco values all of its customers In addition to seeing the terms of PALMco’s service when initially signing our agreement, *** *** was sent all of the necessary information regarding PALMco’s service following her enrollment PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings All of this information is included in the welcome packet sent to customers shortly after enrollment
Please let us know if the Revdex.com would like any further information
Thank you