PALMco

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
From: *** *** *** Sent: Friday, February ** 7:PMTo: ComplaintsSubject: Re: You have a new message from the New York Revdex.comComplaint # ***
The check for $was never received, as PALMCO said they paid I did receive the first one of $35.72, credited to my CL & P account This complaint needs to stay open until that check is received I was waiting to see if it came in the mail Thank You, ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This whole issue started because I did not sign up for palmco electricI have never heard of them and they signed me up fraudulentlyI have called them multiple times and they will not send me a copy of my signature without my social security numberI have told them multiple times that I do not feel comfortable giving my social security number when I don't even know how they got my information to begin withAs of October *, I have not received the "signature" that signed me up for palmco to begin withI know it is not my signature and have asked to see it over and overWith regards to the fact that because someone signed me up for palmco and there for cancelled my contract with *** in the process, I was supposed to receive $in gift cards at the end of my day periodI will not receive that now because of palmcoI will not be satisfied until I receive a copy of this signatureI know I did not sign up and once I get the signature and show that it is not mine I will want to know who signed me up and howI want palmco to be responsible for the cancellation fees to my constellation account alsoPalmco has been zero help during all of this and make me very uncomfortable asking for my social security number
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Palmco's credit adjustment is too low, it only covers 50% of their overcharges Palmco has overcharged my account by $total ($in Dec, $in Jan, $in Feb and $in March) I have explained this to the Palmco representative when they called me the first time However, after my Revdex.com complaint they called me a second time with the same offer I told them that I am willing to accept a reasonable adjustment to the account They do not appear to be serious
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello *** and the Revdex.com,
Regarding case #***, *** *** ***
In response to this rebuttal, we spoke with *** ***As a courtesy, we offered to re-review her account for additional creditsUpon review, we offered *** *** a credit of $74.39, $on her electric account for billing cycles 10/**/2013-1/**/and $on her gas account for billing cycles 11/**/2013-2/**/2014, which will be mailed in the form of a checkThis credit is in addition to the credit of $given on 7/**/2014, giving *** *** a total credit of $We reminded *** *** that her electric account ended service with PALMco on 1/**/and her gas account on 2/**/*** *** was satisfied with the credit, thanked us and the call was ended
Please let us know if the Revdex.com would like any further information
Thank you
***
*** *** ***
*** ** ***
** ***
** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been somewhat resolvedThey also stated that I am to give them a call once I recieve my final bill for re-review due to the high kwh charge which I intend to do
Thank You for your Assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I received a phone call about a letter being mailed to me about the complaint and it was stated to me from a representative that in November some agreement will be made
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Regarding case ***; *** *** ***

RESULTS
In response to this complaint, we spoke *** *** on 3/**/*** *** informed us that his daughter *** is handling this compliant and provided us with her contact numberHowever, when contacting *** we were only able to leave messages. Shortly thereafter, we spoke with ***We reminded *** that her father, *** ***, signed up for a variable rates with no guarantee of savings upon completion of a TPV recording on 8/**/*** requested a copy of the TPV recording sent to herWe informed *** that the request will take up to hoursWe advised *** *** that in addition to her usage level on his account being high, the record breaking cold temperature caused an increase in commodity pricesAs a courtesy, we offered to review *** ***’s account for a potential courtesy creditUpon review, we offered *** a credit of $for the billing cycles of **/**/2013-2/**/2014, which we will mail in the form of a checkAs an extended courtesy, we advised *** to contact us for a review of her father’s final bill should he be unhappy with it*** thanked us and the call was ended.
BACKGROUND INFORMATION
Prior to filing this complaint, *** ***’s electric and gas accounts were enrolled in PALMco’s service on 8/**/2011, upon completion of a TPV recordingShortly thereafter, a welcome packet was sent to *** *** which included all the necessary information regarding his enrollment with PALMco, including the fact that rates are variable and savings are not guaranteedPALMco began servicing *** ***’s electric account on 10/**/and his gas account on 11/**/
On 9/**/2011, we received an inbound cancellation request for *** ***’s accountPer the determination of Jersey Central Power & Light, *** ***’s account ended service with PALMco on 9/**/However, we never received a cancellation request for his gas account
After more than two years of servicing *** ***’s gas account, we spoke with ***, *** ***’s daughter, on 3/**/regarding the accountWe advised *** that we received a TPV recording on 8/**/2011, completed by *** ** ***, her Father, authorizing his enrollment with PALMco*** requested the cancellation of *** ***’s gas account, which was processed promptly and without penaltyWe advised *** that it is per the determination of *** *** *** *** to schedule an end date on the account*** acknowledged and ended the callPer the determination of *** *** *** ***, *** ***’s gas account is scheduled to end service with PALMco on 5/**/
Contrary to this complaint, PALMco does not scam customers as *** allegesPALMco values all of our customers and do our best to provide quality serviceAdditionally, PALMco strives to assist our customers in a timely m***erRecently, PALMco’s customer service department has been receiving a higher than volume of callsWe apologize if our hold times were of any inconvenience to ***We hold customer satisfaction in the highest regards and do our best to satisfy any customer concern politely and efficiently
Please let us know if the *** would like any further information
Thank you

RESULTS
In response to this third rebuttal, we spoke to *** ***’s husband, *** *** on 05/**/We informed *** *** that the check in the amount of $was mailed on 04/**/and that they should be receiving it in the mail shortly*** *** acknowledged that upon receipt, he would consider the matter settled to his satisfaction. He thanked us and the call was ended
Please let us know if the Revdex.com would like any further information
Thank you

Hello *** and the Revdex.com,
Regarding case * ***
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RESULT
In response to this complaint, we spoke to *** *** on 3/*/We reminded *** *** that she signed up for a variable rate with no guarantee of savingsWe reminded *** *** that we offered to review her account for a courtesy creditUpon review we issued *** *** a courtesy credit in the amount of $for the billing cycle of 1/**/2014-2/**/2014, which will be mailed in the form of a checkAs a further courtesy, we offered to review *** ***’s final bill*** *** was satisfied, thanked us and the call was ended
BACKGROUND INFORMATION
Prior to this complaint, *** *** enrolled her electric account in PALMco’s service on 6/**/Shortly thereafter, a welcome packet was sent to *** *** that included all the necessary information regarding her enrollment, including the fact that rates are variable and savings are not guaranteedPALMco began servicing *** ***’s account on 8/**/
On 8/*/2013, *** *** contacted our office, and stated that she received our welcome letter and terms and conditions and wanted to know if anything further was needed on her part. We informed *** *** that these documents were for her records. We also informed *** *** that PALMco would begin servicing account on 8/**/She thanked us and the call was ended
After six months of service, on 2/**/2014, we received a call from *** *** regarding her accountWe reminded *** *** that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savingsWe advised *** *** that it is per the determination of United Illuminating to schedule an end dateContrary to *** ***’s statement, only United Illuminating determines the end date of serviceWe offered to review *** ***’s account for a potential courtesy credit*** *** accepted our offer, thanked us and the call was ended
Shortly thereafter, on 3/*/2014, we received an inbound cancellation request from *** ***’s utility, United Illuminating, which was processed promptly and without penaltyPer the determination of United Illuminating, *** ***’s electric account is scheduled to stop receiving PALMco’s service on 3/**/
Please let us know if the Revdex.com would like any other information
Thank you

Hello***
Regarding case **; ***
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RESULTS
In response to this complaint, we spoke with ***, *** ***’s son, on 4/**/As a courtesy, we offered to review *** ***’s electric account for any potential creditUpon review, we offered *** a credit of $for billing cycles 12/**/2013-3/**/2014, which will be mailed in the form of a check. *** was satisfied, thanked us and ended the call
BACKGROUND INFORMATION
Prior to this complaint, *** ***’s electric and gas accounts were enrolled in PALMco’s service on 6/**/Shortly thereafter, a welcome packet was sent to *** *** that included all the necessary information regarding her enrollment, including the fact that rates are variable and savings are not guaranteedPALMco began servicing *** ***’s electric and gas accounts on 8/**/
Since enrolling in PALMco’s service, we have not had any contact with *** ***
On 1/**/2014, we received an inbound cancellation requestPer the determination of ***, *** ***’s electric and gas accounts ended on 3/**/
We apologize if *** *** was not pleased with the increase of costs caused by the arctic winter weatherUnfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMcoPALMco does the best we can to provide customers with quality service
Please let us know if the Revdex.com would like any further information
Thank you

Hello [redacted]
Regarding case [redacted]:
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RESULTS
In response to this complaint, we spoke to [redacted] on 4/**/We reminded [redacted] that per the determination of [redacted]' electric account is scheduled to end on 4/**/As a courtesy, we offered to review [redacted] account for a potential creditUpon review, we offered [redacted] a credit of $for the billing cycles of 10/**/– 3/**/2014, which will be mailed in the form of a checkThis will void the previous credit of $offered on 4/**/As an extended courtesy, we advised [redacted] to contact us for a review of their final bill should they be unhappy with it[redacted] accepted the offer, thanked us and the call was ended
BACKGROUND INFORMATION
Prior to filing a complaint, [redacted]' electric account was enrolled in PALMco's service on 3/**/upon completion of a TPV recordingShortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment with PALMco, including the fact that rates are variable and savings not guaranteedPALMco began servicing [redacted]' electric account on 4/**/
On 4/**/2014, we received an email from [redacted] regarding his accountShortly thereafter, we spoke with [redacted] on 4/**/We advised [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savingsWe advised [redacted] that per the determination of [redacted] electric account is scheduled to end on 4/**/As a courtesy, we offered to review [redacted] account for a potential creditUpon review, we offered [redacted] a credit of $for the billing cycle of 2/**/– 3/**/2014, which will be mailed in the form of a check[redacted] accepted the offer, thanked us and the call was ended
atisfaction in the highest regards and do our best to satisfy any customer concern politely and efficiently
PALMco strives to assist our customers in a timely mannerRecently, PALMco's customer service department has been receiving a higher than volume of callsWe apologize if our customer service department was of any inconvenience to [redacted]We hold customer s
Please let us know if the Revdex.com would like any further information
Thank you

Hello [redacted] and the Revdex.com,
Regarding case # [redacted]
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RESULTS
After receiving this complaint, we spoke to [redacted] on 02/**/We informed [redacted], per the determination of PEPCO, his electric account stopped receiving PALMco's service on 02/**/As a courtesy, we offered to review [redacted]'s electric account for a potential courtesy creditUpon review, we offered a courtesy credit of $for the billing cycle 01/**/2014- 02/**/2014, which will be mailed in the form of a check to [redacted][redacted] seemed pleased with this resolution, thanked us and the call was ended
BACKGROUND INFORMATION
Prior to this complaint, [redacted]'s electric account was enrolled in PALMco's service on 12/**/Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact rates are variable and savings are not guaranteedPALMco began servicing [redacted]'s electric account on 01/**/
After almost a year of receiving service, on 01/**/2014, [redacted] called our office and requested we cancel his accountThis was processed promptly and without penaltyWe advised [redacted] that it's up to his utility, PEPCO, to determine his service end date[redacted] understood, thanked us and the call was endedPer the determination of PEPCO, [redacted]'s electric account stopped receiving PALMco's service on 02/**/
Please let us know if the Revdex.com would like any further information
Thank you

Hello [redacted]
Regarding case [redacted]; [redacted]
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RESULTS
In response to this complaint, we spoke with [redacted] on 4/**/We reminded [redacted] of the conversation we had with **, her son, on 4/**/2014, in which we offered her a credit of $As an extended courtesy, we offered to review [redacted]'s final bill should she be unhappy with it[redacted] thanked us and ended the call
BACKGROUND INFORMATION
Prior to filing this complaint, [redacted]'s electric and gas accounts were enrolled in PALMco's service on 6/**/upon completion of a supply agreementShortly thereafter, a welcome packet was sent to [redacted] which included all the necessary information regarding her enrollment with PALMco, including the fact rates are variable and that savings are not guaranteedPALMco began servicing [redacted]'s electric account on 7/**/and her gas account on 9/**/
On 2/**/2014, we received an inbound cancelation request for [redacted]'s electric and gas accounts, which was processed promptly and without penaltyPer the determination of PSE&G, [redacted]'s electric account stopped receiving PALMco's service on 3/**/2014, and her gas account will stop receiving PALMco's service on 4/**/
After servicing [redacted]'s accounts for nine months, on 4/**/2014, we received a call from [redacted], [redacted]'s son, with concerns about her enrollmentWe advised [redacted], that we received a signed supply agreement on 6/**/As a courtesy, we offered to review [redacted]'s account for potential creditUpon review, we offered [redacted] a credit of $on the electric account for billing cycles 12/**/2013-2/**/and $on the gas account, for a total credit of $215.65, which will be mailed in the form of a check[redacted] was satisfied with the credit and ended the call
Please let us know if the [redacted] would like any further information
Thank you

Hello [redacted] and the [redacted],
Regarding case # [redacted]
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RESULT
In response to this complaint, we spoke to [redacted] on 3/**/We reminded [redacted] that he had signed up for a variable rate with no guarantee of savingsWe reminded [redacted] that his account was canceled, and that per the determination of MetEd, his account stopped receiving PALMco's service on 2/**/We offered [redacted] to re-review his account for a revised courtesy creditThis revised credit will void the previously issued credit in the amount of $that was issued on 3/**/Upon re-review we offered [redacted] a credit in the amount of $321.66, for the billing cycle of 1/**/2014-2/**/2014, which will be sent in the form of a checkShortly after we ended our conversation with [redacted], we realized that he was not fully satisfied with our credit offer. We have since tried to speak with him on 3/**/and 3/**/2014, but have only been able to leave messages. We would like for [redacted] to email us and let us know a convenient time in which we may call him back during our business hours, in order to fully satisfy him
BACKGROUND INFORMATION
Prior to this complaint, [redacted] enrolled in PALMco's service on 8/**/Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact that rates are variable and savings are not guaranteedPALMco began servicing [redacted]'s account on 9/**/
After five months of service, on 2/**/2014, we received a call from [redacted]We reminded [redacted] that PALMco has no contract or cancelation fees, and that rates are variable and savings are not guaranteed[redacted] requested the cancelation of his account which was processed promptly and without penaltyWe explained the cancelation process to [redacted], and advised him that it is per the determination of MetEd to schedule an end date[redacted] thanked us and the call was ended
On 3/**/2014, we spoke to [redacted] regarding an email that he sent us on 3/**/We offered to review [redacted]'s account for a courtesy creditUpon review, we offered [redacted] a credit in the amount of $114.37, for the billing cycle of 1/**/2014-2/**/2014, which will be sent in the form of a check[redacted] was satisfied, thanked us and the call was ended
On 3/**/2014, we spoke to [redacted]'s wife, [redacted], regarding another email that they sent regarding their accountWe reminded [redacted] that they had signed up for a variable rate with no guarantee of savingsWe offered to re-review [redacted]'s account for a revised courtesy creditThis revised credit will void the previous credit of $that was issued on 3/**/Upon re-review, we issued [redacted] a new credit in the amount of $for the billing cycle of 1/**/2014-2/**/2014, which will be sent in the form of a check[redacted] was dissatisfied and ended the call.
PALMco strives to assist our customers in a timely mannerRecently, PALMco's customer service department has been receiving a higher than volume of callsWe apologize if our hold times were of any inconvenience to [redacted]We hold customer satisfaction in the highest regards and do our best to satisfy any customer concern politely and efficiently
Contrary to what [redacted] believes, PALMco does not bribe customersAdditionally, PALMco's rates did not increase due to the cancelation of his accountThe change in rates is due to an increase caused by the artic weather
Please let us know if the Revdex.com would like any further information
Thank you

Regarding case [redacted]
class="MsoNoSpacing" "margin: 0in 0in 0pt;">RESULTS
In response to this complaint, we will not be reaching out to [redacted]We spoke to [redacted] on 3/**/Per [redacted]' request, we canceled her accountsAs a courtesy, we offered [redacted] a total credit of $towards her accountsWe also advised [redacted] to contact us for a review of her final bill should she be unhappy and the call was endedWe consider this matter to be resolved
BACKGROUND INFORMATION
Prior to this complaint, [redacted]' electric and gas accounts were enrolled in PALMco's service on 8/**/Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact that rates are variable and savings are not guaranteedPALMco began servicing [redacted]' electric account on 9/**/and her gas account on 10/**/
We spoke to [redacted] on 3/**/[redacted] requested we cancel her accounts, which were processed promptly and without penaltyWe advised [redacted] that it is per the determination of PSE&G to schedule an end dateAs a courtesy, we offered to review [redacted]' account for a potential courtesy creditUpon review, we offered her a credit of $for the billing cycles of 1/**/– 3/**/towards her electric account and credit of $for the billing cycle of 2/**/– 3/**/towards her gas accountThis makes a total credit of $277.63, which will be applied toward her accountsAs an extended courtesy, we advised [redacted] to contact us for a review of her final bill should she be unhappy with it[redacted] understood, thanked us and the call was endedPer the determination of PSE&G, [redacted]' electric account is scheduled to end on 4/**/and her gas account is scheduled to end on 5/**/
Please let us know if the Revdex.com would like any further information
Thank you
[redacted]

Hello [redacted] and the Revdex.com,
Regarding case [redacted]:
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RESULTS
In response to this complaint, we spoke with [redacted] on 2/**/We advised [redacted] that per the determination of [redacted], her gas account is scheduled to end on 3/**/and her electric account ended on 2/**/As a courtesy, we offered to re-review [redacted]'s accounts for a potential courtesy creditUpon re-review, we offered a new courtesy credit of $for the billing cycles of 12/**/- 2/**/2014, which will be mailed in the form of a checkWe advised [redacted] to contact us for a review of her final bill should she be unhappy with it[redacted] accepted the offer and ended the call
BACKGROUND INFORMATION
Prior to filing a complaint, [redacted]'s gas and electric accounts were enrolled in PALMco's service on 5/*/Shortly thereafter, a welcome packet was mailed to [redacted] that included all the necessary information regarding her enrollment with PALMco, including the fact that rates are variable and savings are not guaranteedPALMco began servicing [redacted]'s gas account 7/**/and her electric account on 06/**/
After six months of receiving service, on 1/*/2014, we spoke with [redacted] regarding her accountsWe reminded [redacted] of our variable rates with no contract or cancellation fees[redacted] requested that we cancel her service, which was processed promptly and without penaltyWe advised [redacted] that it is per the determination of [redacted] to schedule an end date[redacted] understood, thanked us and the call was endedPer the determination of [redacted], [redacted]'s gas account is scheduled to end on 3/**/and her electric account ended on 2/**/
On 2/**/2014, we received call from [redacted] in regards to her accountsWe reminded [redacted], per the determination of [redacted], her gas account is scheduled to end on 3/**/and her electric account ended on 2/**/As a courtesy, we offered to review [redacted]'s accounts for a potential courtesy creditUpon review, we offered a courtesy credit of $for her gas account and $for her electric account for the billing cycle of 1/**/2014- 2/**/[redacted] did not accept our offer and the call was ended
On 2/**/2014, we spoke with [redacted] regarding her accountWe reminded [redacted] that she signed up for a variable rate with no guarantee of savingsAs a courtesy, we offered to re-review [redacted]'s accounts for a potential courtesy creditUpon re-review, we offered a courtesy credit of $for her gas and electric accounts for the billing 1/**/2014- 2/**/[redacted] did not accept our offer and the call was endedWe discussed [redacted]'s accounts at length and have offered multiple courtesy credits, but [redacted] has refused them allAt this point it seems [redacted] does not want discuss an amicable resolution to this matter
Please let us know if the NJ BPU would like any further information
Thank you
[redacted]

Hello [redacted] and the Revdex.com,
Regarding case [redacted]:
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RESULTS
In response to this complaint, we attempted to contact [redacted] on 4/*/and 4/**/but were only able to leave messagesWe will continue to reach out to [redacted] until an amicable resolution has been reached
BACKGROUND INFORMATION
Prior to filing this complaint, [redacted]'s electric and gas accounts were enrolled with PALMco service on 6/**/upon completion of a TPV recordingShortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact rates are variable and savings are not guaranteedPALMco began servicing [redacted]'s electric account on 7/**/and his gas account on 9/**/
On 3/*/2014, we received an inbound cancellation requestPer the determination of [redacted]'s electric account ended on 3/**/and his gas account is scheduled to end on 5/**/
After receiving PALMco service for over seven months, for the first time, we received an email from [redacted] on 3/*/regarding [redacted]'s accountShortly thereafter, we attempted to contact [redacted] on 3/*/but were only able to leave a messageIn our message, we advised [redacted] that per the determination of [redacted]'s electric account ended on 3/**/and his gas account is scheduled to end on 5/**/
On 3/**/2014, we received an email from [redacted] regarding [redacted]'s accountShortly thereafter, we attempted to contact [redacted] on 3/**/and 3/**/but were only able to leave messages
On 3/**/2014, we received an email from [redacted] regarding their accountShortly thereafter, we spoke with [redacted] on 3/**/We advised [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savingsAs a courtesy, we offered to review [redacted]'s account for a potential creditUpon review, we offered [redacted] a credit of $for the billing cycles of 12/**/– 2/**/towards his electric account and a credit of $for the billing cycle of 1/**/– 2/**/towards his gas accountsThis makes a total credit of $85.84, which was applied towards his accountAs an extended courtesy, we advised [redacted] to contact us for a review of any subsequent bills should they be unhappy with it[redacted] accepted the offer, thanked us and the call was ended
We received an email from [redacted] on 3/**/regarding their accountShortly thereafter, we spoke with [redacted] on 4/*/[redacted] requested a copy of their agreement, which was processed promptlyAs a courtesy, we offered to review [redacted]'s account for a potential creditUpon review, we offered [redacted] a credit of $towards his electric account and a credit of $towards his gas accounts for the billing cycle of 2/**/– 3/**/This makes a total credit of $28.94, which will be mailed in the form of a checkThis is in addition to the credit of $offered on 3/**/[redacted] accepted the offer, thanked us and the call was ended
On 4/*/2014, we received an email from [redacted] regarding their accountsShortly thereafter, we attempted to contact [redacted] on 4/*/and 4/*/but were only able to leave messages
Contrary to this complaint, [redacted] was sent all of the necessary information regarding his enrollment upon enrolling with our service, including the fact that rates are variable and savings are not guaranteed
Please let us know if the Revdex.com would like any further information
Thank you

Hello [redacted] and the Revdex.com,
Regarding case [redacted]:
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RESULTS
In response to this complaint, we attempted to contact [redacted] on 3/*/and 3/*/but were only able to leave messagesWe will continue to reach out to [redacted] until an amicable resolution has been reached
BACKGROUND INFORMATION
Prior to this complaint, [redacted]'s account was enrolled in PALMco's service on 4/*/2011, upon completion of a TPV recordingShortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact rates are variable and savings are not guaranteedPALMco began servicing [redacted]'s account on 4/**/
After receiving PALMco service for over two years and ten months, for the first time, we spoke with [redacted] regarding his accountWe reminded [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings[redacted] requested we cancel his account, which was processed promptly and without penaltyWe advised [redacted] that it is per the determination of [redacted] to schedule an end dateWe offered [redacted] our loyalty credit, which consists of a 10% discount on his current bill, and his next two bills. The loyalty credit is a program we are offering to our customers, to assist with their bills, due to the increase caused by the arctic weatherUpon review, we offered [redacted] a loyalty credit of $for the billing cycle of 1/**/– 2/**/2014, which will be applied towards his account[redacted] thanked us and the call was endedPer the determination of [redacted], [redacted]'s account is scheduled to end on 3/**/
Contrary to [redacted]'s complaint, he agreed to variable rates, with no guarantee of savingsWe are sorry that [redacted] had an unpleasant experience with our customer service specialistsWe hold customer satisfaction in the highest regards and do our best to satisfy any customer concern politely and efficientlyAdditionally, PALMco does not scam customers as [redacted] allegesPALMco does the best we can to provide customers with quality service
Please let us know if the Revdex.com would like any further information
Thank you

Regarding case #[redacted]
"text-decoration: underline;">RESULTS
In response to this complaint, we attempted to contact [redacted] on 4/**/and 4/**/but were only able to leave messagesWe will continue to reach out to [redacted] in hopes of reaching an amicable resolution to this matter
BACKGROUND INFORMATION
Prior to filing this complaint, [redacted]'s gas and electric accounts were enrolled in PALMco's service on 11/**/Shortly thereafter, a welcome package was sent to [redacted] which included all the necessary information regarding his enrollment with PALMco, including the fact rates are variable and savings are not guaranteedPALMco began servicing [redacted]'s gas and electric account on 1/**/
On 4/**/2014, [redacted] called us in regards to his accountsWe advised [redacted] that PALMco has no contracts or cancellation fees and offers a variable rate with no guarantee of savings[redacted] requested the cancellation of his accounts, which was processed promptly and without penaltyWe advised [redacted] of the cancellation process[redacted] understood and ended the callPer the determination of PSE&G, [redacted]'s gas and electric account are scheduled to end on 6/**/and 5/**/2014, respectively
Contrary to [redacted]'s complaint, neither PALMco nor our representatives mislead nor scam customersPALMco values all of its customersIn addition to seeing the terms of PALMco's service when initially signing our agreement, [redacted] was sent all of the necessary information regarding PALMco's supply following enrollment in our servicePALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savingsAll of this information is included in the welcome packet sent to customers shortly after enrollment
[redacted] has only received three bills from PALMco so farThe first two bills were charged at a rate that was below the PSE&G's rate and his third bill was charged at competitive rate
Please let us know if the Revdex.com would like any further information
Thank you

Hello **and the **,
Regarding case [redacted]:
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RESULT
In response to this complaint, we attempted to contact [redacted] on 2/**/and 2/**/but were only able to leave messagesWe will continue to reach out to [redacted] until an amicable resolution has been reached
BACKGROUND INFORMATION
Prior to filing this complaint, [redacted] was enrolled in PALMco's service on 07/**/Shortly thereafter, a welcome packet that included all the necessary information regarding her enrollment with PALMco was mailed to **, including the fact that rates are variable and savings are not guaranteedPALMco began servicing **'s electric account on 08/**/
We had no contact with [redacted] during the first months we serviced her accountOn 02/**/2014, [redacted] contacted our office to discuss her accountWe reminded [redacted] that she signed up for a variable rate with no guarantee of savings[redacted] requested that we cancel her service, which was processed promptly and without penaltyWe advised [redacted] of the cancelation processPer the determination of Potomac Edison, [redacted]'s service with PALMco is scheduled to end on 03/**/As a form of goodwill, we offered to review her account for a potential courtesy creditUpon review, we offered [redacted] a courtesy credit of $for her account for the billing period of 01/**/2014- 02/**/[redacted] accepted the credit and ended the call
Contrary to [redacted]'s complaint, PALMco's customer service does not mislead customersPALMco values all of our customers and answers all customer questions to the best of our ability
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Hello **and the **,
Regarding case[redacted]
UPDATE
We spoke to [redacted] on 2/**/We advised [redacted] that per the determination of Potomac Edison, her account is scheduled to end on 3/**/As a show of good faith, we offered to re-review her account for a new courtesy creditUpon review, we offered a new courtesy credit of $for the billing cycle of 1/**/– 2/**/2014, which will be mailed in the form of a checkThis will void out the courtesy credit of $offered on 2/**/We also offered to review [redacted]'s final bill should she be unhappy with it[redacted] thanked us and the call was ended
Please let us know if the Revdex.com would like any further information
Thank you