PALMco

Hello [redacted] and the Revdex.com,
Regarding case [redacted]:
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RESULTS
In response to this complaint, we spoke to [redacted] on 3/**/We reminded [redacted] that per the determination of [redacted], his electric account ended on 1/**/and his gas account is scheduled to end on 3/**/As a courtesy, we offered to review his account for a potential courtesy creditUpon review, we offered [redacted] a credit of $for the billing cycle of 12/**/– 1/**/towards his gas account, which will be mailed in the form of checkThis is in addition to the total credit of $offered on 3/*/We advised [redacted] to contact us for a review of his final bill should he be unhappy with it[redacted] accepted the offer, thanked us and the call was ended
BACKGROUND INFORMATION
Prior to this complaint, [redacted]'s accounts were enrolled in PALMco's service on 7/**/upon completion of a TPV recordingShortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact that rates are variable and savings are not guaranteedPALMco began servicing [redacted]'s electric account on 8/**/and his gas account on 10/**/
After receiving PALMco service for nearly a year and four months, we spoke with [redacted] on 12/**/in regards to a left message on 12/**/We reminded [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savingsAs a courtesy, we offered to review [redacted]'s accounts for a potential courtesy creditUpon review, we offered [redacted] a credit of $towards his electric account and a credit of $towards his gas account for the billing cycle of 10/**/– 11/**/This makes a total credit of $16.67, which will be applied towards his accounts[redacted] accepted the offer, thanked us, and the call was ended
On 1/*/2014, we spoke with [redacted] regarding his account[redacted] requested we cancel his account, which was processed promptly and without penaltyWe advised [redacted] that it is per the determination of [redacted] to schedule an end date[redacted] thanked us and the call was endedPer the determination of [redacted]'s electric account ended on 1/**/and his gas account is scheduled to end on 3/**/
On 3/*/2014, we received a call from [redacted] regarding his accountWe reminded [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savingsWe advised [redacted] that per the determination of [redacted], his electric account ended on 1/**/and his gas account is scheduled to end on 3/**/As a courtesy, we offered to review [redacted]'s accounts for a potential courtesy creditUpon review, we offered [redacted] a credit of $for the billing cycle of 12/**/– 1/**/towards his electric account and a credit of $for the billing cycle of 1/**/– 2/**/towards his gas accountThis makes a total credit of $47.60, which will be applied towards his accounts[redacted] accepted the offer, thanked us, and the call was ended
Please let us know if the Revdex.com would like any further information
Thank you

Regarding case # [redacted]
"text-decoration: underline;">RESULT
In response to this complaint, we spoke with [redacted] on 04/**/As a form of goodwill, we offered to review her accounts for a potential courtesy creditUpon review, we extended a courtesy credit of $69.92, $towards her electric account for the billing cycles 01/**/2014- 03/**/and $towards her gas account for the billing cycle 02/**/2014- 03/**/2014, which will apply to her account as a creditAs an extended courtesy, we advised [redacted] to contact us for a review of her final bills should she be unhappy with it[redacted] was satisfied with this resolution, thanked us and the call was ended
BACKGROUND INFORMATION
Prior to filing this complaint, [redacted]'s electric and gas accounts were enrolled in PALMco's service on 08/**/Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteedPALMco began servicing [redacted]'s electric account on 09/**/and her gas account on 10/**/
After servicing [redacted]'s accounts for more than four months, on 02/**/2014, we received a call from [redacted] with questions about her accountsWe answered her questions, [redacted] was satisfied and the call was ended
One month later, on 03/**/2014, we spoke to [redacted] in regards to her accounts[redacted] requested her accounts be cancelled, which was processed promptly and without penaltyWe advised [redacted] that it's up to her utility to determine her service end date[redacted] understood and the call was endedPer the determination of PSE&G, her electric account is scheduled to stop receiving PALMco's service on 04/**/and her gas account is scheduled to stop receiving PALMco's service on 05/**/
On 03/**/2014, we attempted to contact [redacted] in regards to an email she sent us in regards to her service end dates, but were only able to leave messagesWe wanted to remind [redacted] that it's up to her utility to determine her service end date and that PALMco has no control over this
On 04/**/2014, we received a call from [redacted] in regards to the end dates of her accountsWe reminded her, per the determination of PSE&G, her electric account is scheduled to stop receiving PALMco's service on 04/**/and her gas account is scheduled to stop receiving PALMco's service on 05/**/We advised her that we have no control over her service end dates it's up to PSE&GAs a courtesy we offered to review her accounts for a potential courtesy credit[redacted] did not accept our offer but requested to speak with a supervisorWe advised her that all our supervisors were busy at the moment and one would return her call[redacted] said okay and the call was endedOne of our supervisors attempted to contact [redacted] on 04/**/but were only able to leave messages
PALMco strives to assist our customers in a timely mannerRecently, PALMco's customer service department has been receiving a higher than volume of callsWe apologize if our hold times were of any inconvenience to [redacted]We hold customer satisfaction in the highest regards and do our best to satisfy any customer concern politely and efficiently. It also appears PSE&G gave [redacted] incorrect information regarding who determines the service end date, PALMco has no control over this, the service end date is determined by the utility, in this case PSE&G
Additionally, we apologize to [redacted] for any hardship she may have experienced due to the increase in her bills caused by arctic winter weatherUnfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco
Please let us know if the Revdex.com would like any further information
Thank you

Hello [redacted] and the Revdex.com,
Regarding case [redacted]:
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RESULTS
In response to this complaint, we spoke to [redacted] on 2/**/We reminded [redacted] that per the determination of PPL, his account ended on 2/**/As a courtesy, we offered to re-review [redacted]'s account for a new courtesy creditUpon review, we offered him a new courtesy credit of $for the billing cycle of 1/**/– 2/**/2014, which will be mailed in the form of a check[redacted] thanked us and the call was endedThis will void the previous credit of $offered on 2/**/[redacted] accepted the offer, thanked us, and the call was ended
BACKGROUND INFORMATION
Prior to filing this complaint, [redacted]'s account was enrolled in PALMco's service on 6/**/upon completion of a TPV recordingShortly thereafter, a welcome packet was sent to [redacted] which included all the necessary information regarding his enrollment with PALMco, including the fact that rates are variable and that savings are not guaranteedPALMco began servicing [redacted]'s account on 7/**/
On 1/**/2014, we received an inbound cancellation requestPer the determination of PPL, [redacted]'s account ended on 2/**/
After receiving PALMco service for over seven months, for the first time, we spoke to [redacted] on 2/**/regarding his accountWe reminded [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savingsWe advised [redacted] that per the determination of PPL, his account ended on 2/**/As a courtesy, we offered to review [redacted]'s account for a potential courtesy creditUpon review, we offered him a courtesy credit of $for the billing cycle of 1/**/– 2/**/2014, which will be mailed in the form of a check[redacted] thanked us and the call was ended
PALMco strives to assist our customers in a timely mannerRecently, PALMco's customer service department has been receiving a higher than volume of callsWe apologize if our customer service department was of any inconvenience to [redacted]We hold customer satisfaction in the highest regards and do our best to satisfy any customer concern politely and efficiently
Please let us know if the Revdex.com would like any further information
Thank you
[redacted]

Regarding case # [redacted]; [redacted]
"margin: 0in 0in 0pt;">RESULT
In response to this complaint, we spoke to [redacted] on 3/**/We reminded [redacted] that he had signed up for a variable rate with no guarantee of savingsAs a courtesy, we offered to re-review [redacted]'s accounts for revised courtesy credits in addition to the credits he received on 2/**/and 2/**/2014, in the amounts of $for his electric account and $for his gas account totaling $Upon review, we issued [redacted] a credit in the amount of $1018.16, of which $towards his gas account for the billing cycle of 12/**/2013-3/**/Also a credit in the amount of $towards his electric account for the billing cycles of **/**/2013-3/**/We advised [redacted] that we will mail him a check in the amount of $859.67, and as a further courtesy we offered to review his final gas bill[redacted] was satisfied, thanked us and the call was ended
BACKGROUND INFORMATION
Prior to this complaint, [redacted] enrolled his gas and electric accounts in PALMco's service on 5/**/Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact that rates are variable and savings are not guaranteedPALMco began servicing [redacted]'s electric account on 7/**/2012, and his gas account on 8/**/
After a nineteen months of service, on 2/**/2014, we received a call from [redacted] regarding his accountsWe reminded [redacted] that PALMco has no contract or cancelation fees, and that rates are variable and savings are not guaranteed[redacted] requested the cancelation of his accounts, which was processed promptly and without penaltyWe explained the cancelation process, and advised him that it is per the determination of [redacted] to determine the end dates for his accountsAs a courtesy we offered to review his accounts for a courtesy credit, but unfortunately [redacted] ended the callUpon review, we called [redacted] to advise him that a credit in the amount of $towards his electric account for the billing cycle of 1/**/2014-2/*/2014, and a credit in the amount of $towards his gas account will be sent in the form of a check[redacted] was not available at the time, so we left him a message.
On 2/**/2014, we received a call from [redacted], in regards to his accounts[redacted] informed us that he received a letter from [redacted] stating that PALMco will stop servicing his electric account on 3/**/and his gas account on 4/*/We reminded [redacted] that we issued him a courtesy credit in the amount of $on 2/**/[redacted] understood, and ended the callAs a courtesy, we re-reviewed [redacted]'s electric and gas accounts for an additional courtesy credit, and issued him a credits in the amounts of $towards his electric account, and $towards his gas account, which will be sent in the form of a checkAs a further courtesy, we offered to review his next bill[redacted] understood and the call was ended.
Contrary to [redacted]'s complaint, neither PALMco nor our representatives mislead customersPALMco values all of its customersIn addition to seeing the terms of PALMco's service when initially signing our agreement, [redacted] was sent all of the necessary information regarding PALMco's supply following their enrollment in our servicePALMco does inform customers that they have enrolled in a variable rate planAll of this information is included in the welcome packet sent to customers shortly after enrollment
Please let us know if the Revdex.com would like any further information
Thank you
[redacted]

Regarding case [redacted]
"text-decoration: underline;">RESULTS
In response to this complaint, we spoke to [redacted] and his son, [redacted], on 4/**/We advised [redacted] and [redacted], that [redacted]'s electric account ended on 3/**/As a show of good faith, we offered to re-review [redacted]'s account for any potential courtesy creditsUpon review, we offered [redacted] a courtesy credit of $for the billing cycle of 1/**/– 3/**/We advised [redacted] and [redacted] that we already processed a check of $and we will send [redacted] another check for the difference of $[redacted] and [redacted] were satisfied and ended the call
BACKGROUND INFORMATION
Prior to filing this complaint, [redacted]'s electric account was enrolled in PALMco's service on 2/**/Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact rates are variable and savings are not guaranteedPALMco began servicing [redacted]'s electric account on 4/**/
After receiving PALMco's electric service for ten months, on 2/**/2014, we received a call from [redacted]'s [redacted], regarding her father's electric account[redacted] requested the cancellation of [redacted]'s electric account, which was processed promptly and without penaltyWe advised [redacted] on the cancellation processAs a show of good faith, we offered to review [redacted]'s account for any potential courtesy creditsUpon review, we offered [redacted] a courtesy credit of $for the billing cycle of 1/**/– 2/**/[redacted] was satisfied, thanked us and ended the call
Contrary to [redacted]'s complaint, PALMco doesn't take advantage of or use unethical sales tactics on our customers nor do we strong arm nor misrepresent ourselves to the elderly, disabled, or anyone for that matter, nor do we know the age, nationality, nor gender of anyone before we solicit them[redacted]'s medical situation was unknown to us. In addition, PALMco strives to assist our customers in a timely mannerRecently, PALMco's customer service department has been receiving a higher than volume of callsWe apologize if our customer service department was of any inconvenience to [redacted]We hold customer satisfaction in the highest regards and do our best to satisfy any customer concern politely and efficientlyAlso, in [redacted]'s complaint, PSEG told the customer that end dates were "[redacted]." PSEG is responsible for assigning end dates to all customersPALMco has no say in the matter
We apologize if [redacted] was not pleased with the increase of costs caused by the arctic winter weatherUnfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMcoPALMco values all of our customers and do our best to provide quality service
Please let us know if the [redacted]would like any further information
Thank you

Hello [redacted]
Regarding case [redacted]
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RESULTS
In response to this complaint, we spoke to [redacted] on 4/**/We advised [redacted] that per the determination of PSEG, [redacted]'s electric account ended on 4/**/and his gas account is scheduled to end on 5/**/As a courtesy, we offered to review [redacted]'s account for a potential creditUpon review, we offered [redacted] a credit of $toward their electric account and a credit of $toward their gas account for the billing cycles of 3/**/– 4/**/This makes a total credit of $92.20, which will be mailed in the form of a check[redacted] accepted the offer, thanked us and the call was ended
BACKGROUND INFORMATION
Prior to filing this complaint, [redacted]'s electric and gas accounts were enrolled in PALMco's service on 8/**/Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact rates are variable and savings are not guaranteedPALMco began servicing [redacted]'s electric account on 10/**/and his gas account on 10/**/
After receiving PALMco service for over five months, for the first time, we received an email from [redacted] on 3/**/regarding their accountShortly thereafter, we attempted to contact [redacted] on 3/**/but were only able to leave messages
On 3/**/2014, we received an inbound cancellation request for the [redacted] accountsPer the determination of PSEG, [redacted]'s electric account ended on 4/**/and his gas account is scheduled to end on 5/**/
Contrary to this complaint, PALMco does not increase prices upon a customer's cancellation request, as [redacted] allegesUnfortunately, recent winter conditions caused price fluctuations that were severe and out of the control of PALMcoPALMco values all of our customers and do our best to provide quality service
PALMco strives to assist our customers in a timely mannerRecently, PALMco's customer service department has been receiving a higher than volume of callsWe apologize if our hold times were of any inconvenience to [redacted]We hold customer satisfaction in the highest regards and do our best to satisfy any customer concern politely and efficiently
Please let us know if the Revdex.com would like any further information
Thank you
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The credit proposed by Palmco is inadequate in light of the 317% price increases they affected on the account.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello [redacted] and the Revdex.com,
Regarding case [redacted]
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RESULTS
In response to this complaint, we spoke with [redacted] on 3/*/[redacted] advised us that he did not have access to his bill[redacted] requested we call back on 3/*/We will call [redacted] back as requested in order to come to an amicable resolution
BACKGROUND INFORMATION
Prior to filing this complaint, [redacted]'s account was enrolled in PALMco's service on 5/**/upon completion of a TPVShortly thereafter, a welcome packet was sent to [redacted] which included all the necessary information regarding his enrollment with PALMco, including the fact that rates are variable and savings are not guaranteedPALMco began servicing [redacted]'s account on 6/**/
After receiving PALMco service for over eight months, we received an email from [redacted] on 3/*/regarding his accountShortly thereafter, we attempted to contact [redacted] but were only able to leave messagesWe will continue to reach out to [redacted] until a resolution has been reached
Please let us know if the Revdex.com would like any further information
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am rejecting this claim because palmco has done nothing to help me or this matter since I first got fraudulently enrolled. I understand that they sent me the $100 check to make up for the lost gift cards and that would have been fine if that would have been the end of it. Instead I get my bill in the mail that is $200 more than usual, at Christmas time none the less. Since palmco told me that I have to pay the bill and then wait to get it back on my energy supply portion of the bill, that will be at least four months. Getting it back in $60 increments. That is like giving this business a loan for four months after they enrolled me against my will and forged my signature. I have spoken to several people about this case and what I am asking is not too much. Especially since my bill is far from lower like they said it would be. My gas and electric company said that palmco does have the power to adjust my bill and I would like that done now. If so I will let this be. I don't have an extra $200 to put out on my electric bill at Christmas time (or any time for that matter.) 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Hello [redacted] and the Revdex.com,
 
Regarding case [redacted] -...

[redacted]
 
RESULTS
After receiving this complaint, we attempted to contact [redacted] on 3/**/2014 and 3/**/2014, but were only able to leave messages. We will continue to reach out to [redacted] until an amicable resolution is reached.
 
BACKGROUND INFORMATION
Prior to filing this complaint, [redacted] enrolled in PALMco’s gas and electric service on 7/**/2012. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s gas and electric account on 9/**/2012 and 8/**/2012, respectively.
 
After receiving PALMco’s gas and electric service for over a year and half, we received our first call from [redacted] on 3/*/2014. We reminded [redacted] that PALMco has no contracts or cancellation fees and offers a variable rate with no guarantee of savings. We offered [redacted] our loyalty credit, which consists of a 10% discount on her current supply bill and 10% on her next two bills. The loyalty credit is a program we are offering to our customers to assist with their bills due to the increase caused by arctic weather. Upon review, we offered [redacted] a loyalty credit of $25.96 for the gas account and $16.55 for the electric account for the billing cycle of 1/**/2014 – 2/**/2014. [redacted] understood and ended the call.
 
On 3/*/2014, we received an inbound cancellation request from [redacted], which process promptly and without penalty. Per the determination of [redacted]’s gas and electric account are scheduled to end on 5/**/2014 and 3/**/2014, respectively.
 
PALMco strives to assist our customers in a timely manner. Recently, PALMco’s customer service department has been receiving a higher than normal volume of calls. We apologize if our customer service department was of any inconvenience to [redacted]. We hold customer satisfaction in the highest regards and do our best to satisfy any customer concern politely and efficiently. Furthermore, PALMco does not price gouge or scam customers. PALMco values all of our customers and do our best to provide quality service.
 
Please let us know if the Revdex.com would like any further information.
 
Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
?

I clearly stated to the Palmco customer service rep that he could send us the check but that it would not resolve the issue I have with the billing because the amount they are offering doesn't even come close to the amount I was overcharged for electrical services.  I spoke to our local electrical service and they stated that their rate did not change over the "arctic weather," in fact it went down!  When their rate does change, it is by less than 1 cent at a time.  Palmco's rate increased from 0.0698 in Aug & Sept, to 0.0921 in Oct & Nov, to 0.14922409 in Dec, to 0.22965873 in Jan, to 0.27785 in Feb.  That is NOT normal fluctuation by any means, that is more than a 400% increase in 7 months!
My attempts to reach the company began well before Feb. [redacted].  The date of actually talking to someone from Palmco was after a lengthy game of phone tag.  I didn't call to complain sooner (like in Dec), because I was trying to give our new provider the benefit of a doubt.  I know it was a colder than average winter, which is why I tolerated the first couple of rate hikes, and expected the rate to go back down since other companies' rates were not changing.  I was honestly in disbelief when the bills came and they were three to four times higher than in the fall.  I figured it was some sort of mistake.  As soon as I realized it was indeed the rates they were charging, I promptly cancelled their service, but had to wait for the billing cycle to end before getting out from under these horrific rates. 
Offering a 10% credit when you have charged someone 300-400% more than you should have is NOT acceptable. 
 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello [redacted] and the [redacted],
 
Regarding case # [redacted]
 
RESULT
In response to this complaint, we spoke to [redacted] on 2/**/2014. [redacted] requested the...

cancelation of her account, which was processed promptly and without penalty. We advised [redacted] that per the determination of JCP&L, PALMco will no longer service her account as of 3/**/2014. We informed [redacted] that we would re-rate her account to that of JCP&L. We advised [redacted] that we would issue her a re –rate credit in the amount of $614.22, which will be mailed in the form of a check for the entire time that she has been a customer of PALMco. We will also re-rate [redacted]’s final bill. [redacted] was satisfied, thanked us and the call was ended.
 
BACKGROUND INFORMATION
Prior to this complaint, [redacted] enrolled in PALMco’s service on 1/*/2013. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s account on 2/**/2013.
 
After a year of service, we received a call from [redacted] on 2/**/2014 regarding her enrollment. We apologized for any inconvenience we may have caused and advised [redacted] that an investigation will be launched on the representative in question. [redacted] requested we cancel her account, which was processed promptly and without penalty. We advised [redacted] that it is per the determination of JCP&L to schedule an end date. As a courtesy, we offered to review [redacted]’s account for a potential courtesy credit. However, [redacted] was unsure as to whether her meter reading is actual or estimated. We advised [redacted] to contact JCP&L to inquire on her meter reading and return our call for a courtesy credit. We also advised [redacted] that we will place her on our internal Do Not Call / Do knock list. [redacted] understood and ended the call.
 
On 2/**/2014, we spoke to [redacted] regarding her account. We reminded [redacted] that PALMco has no contracts or cancelation fees, and rates are variable and savings are not guaranteed. We informed [redacted] that we would review her account for a potential courtesy credit and call her back. [redacted] understood and ended the call. However, before we could return [redacted]s call we received this [redacted] complaint.
 
Please let us know if the [redacted] would like any other information
 
Thank you.

Hello [redacted] and the Revdex.com,
 
Regarding case # [redacted], [redacted]
 
RESULT
In response to this complaint, we spoke with [redacted] on 09/24/2014. [redacted]...

expressed her concern over a cancellation fee from her previous energy supplier, [redacted]. We advised [redacted] to contact [redacted] directly to resolve this issue. [redacted] also requested a copy of her signed agreement with PALMco. We advised [redacted] that we would mail her a copy of her signed agreement. [redacted] thanked us, and the call was ended.
 
BACKGROUND INFORMATION
Prior to filing this complaint, [redacted]’s gas and electric accounts were enrolled in PALMco’s service on 09/**/2014. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco is scheduled to begin servicing [redacted]’s gas and electric accounts on 10/**/2014 and 10/**/2014, respectively.
 
On 09/**/2014, we received a call from [redacted] in regards to her account. [redacted] requested the cancellation of her account. This request was processed promptly and without penalty. [redacted] ended the call and we were not able to advise her of the cancellation process and that it’s up to [redacted]’s utility, [redacted], to determine an end date. Per the determination of [redacted], PALMco is scheduled to stop servicing her gas and electric accounts on 11/**/2014 and 11/**/2014, respectively. [redacted] is scheduled to receive one bill from PALMco, which will be at a lower rate than that of her utility, [redacted].
 
On 09/**/2014, [redacted] contacted us again in regards to her account. [redacted] advised us that she filed a complaint with the Revdex.com. We advised [redacted] that we would be happy to assist her once we verified her account information. [redacted] still refused to verify her account information. We advised her that we would contact her once we received her complaint from the Revdex.com. [redacted] understood, and the call was ended.
 
Contrary to this complaint, [redacted] authorized her enrollment with PALMco upon completion of a written supply agreement.
 
Please let us know if the Revdex.com would like any further information.
 
Thank you.
 
 
 
 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
 the check they are sending my was for the wrong amount which is not enough. And I never thanked those people ever. they were just trying to get me off the phone quick and finally they hung up, since they are hard to get along with and a bad business with bad people working the phones
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We had a representative stopped by our condo complex back on 4/**/2015. He stated by signing up with Palmco Energy that it would lower our fixed service from 0.16273 to .0849. He DID NOT mention that we would be billed $59.78 for their service. He DID NOT mention that we would have to pay anything. This is very bad business. I think this is a very important note to advise your customer when signing up for new service.

Potential customers should proceed with extreme caution. 6 months service with PALMco energy cost just over 2x market fixed rate plans.

Calling their customer service department provided just over a $50.00 refund which places their total rate at just under 2x (1.86x) market fixed rate plans.

Buy beware!

Hello [redacted] and the Revdex.com,
 
Regarding case [redacted]...

[redacted]
 
RESULT
In response to this complaint, we spoke with [redacted] on 03/**/14. We informed [redacted] that for her bill in question, PALMco charged her at a rate lower than that of her utility and altogether for her gas and electric account the total charges were $619.17. We advised [redacted] that it seems she must have a past due balance on her account, resulting in charges she’s concerned about. [redacted] seemed to understand, thanked us and the call was ended.
 
BACKGROUND INFORMATION
Prior to filing a complaint, [redacted]’s gas and electric accounts were enrolled in PALMco’s service on 09/**/2013.  Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information related to her enrollment with PALMco, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s gas account on 12/**/2013 and her electric account on 11/**/2013.
 
After servicing [redacted]’s accounts for less than 3 months, on 01/**/2014, we received an inbound cancellation request from [redacted]’s utility. This request was processed promptly and without penalty, and per the determination of [redacted], her gas account stopped receiving PALMco’s service on 03/**/2014 and her electric account stopped receiving PALMco’s service on 02/**/2014.
 
On 03/**/2014, we received a call from [redacted] in regards to her charges. [redacted] informed us that her charges seem high, we informed [redacted] that she was charged based on her usage for the bill in question and at a rate lower than that of her utility. We also informed her, per the determination of [redacted], her gas account stopped receiving PALMco’s service on 03/**/2014 and her electric account stopped receiving PALMco’s service on 02/**/2014.  [redacted] seemed to understand and the call was ended.
 
Please let us know if the Revdex.com would like any further information.
 
Thank you.

Hello Revdex.com,
 
Regarding case [redacted]; [redacted] & [redacted]
 
RESULTS
In response to this complaint, we spoke to [redacted] on 5/**/2014. We reminded [redacted] of the credit...

for $500.00 offered on 5/**/2014, which will be mailed in the form of a check. [redacted] advised us that she is pleased with this resolution and ended the call. We consider this matter to be resolved.
 
BACKGROUND INFORMATION
Prior to filing this complaint, [redacted] & [redacted]’s accounts were enrolled in PALMco’s service on 2/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] & [redacted] that included all the necessary information regarding their enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted] & [redacted]’s electric account on 4/**/2013 and their gas on 4/*/2013.
 
After a year of receiving PALMco’s service, on 4/*/2014, we spoke with [redacted] regarding her account. [redacted] requested the cancellation of her accounts, which was processed promptly and without penalty. We advised [redacted] that it is per the determination of BGE to schedule an end date on her accounts. [redacted] acknowledged this and the call was ended. Per the determination of BGE, [redacted] & [redacted]’s electric account stopped receiving PALMco service on 5/**/2014 and their gas account on 5/*/2014.
 
On 5/**/2014, we again spoke to [redacted]. We reminded [redacted] that she had signed up for a variable rate with no guarantee of savings. We advised [redacted] that we would review her account for a revised courtesy credit. Upon review, we offered [redacted] a courtesy credit in the amount of $500.00, which will go towards her electric account for the billing cycles of 1/**/2014-5/*/2014, and her gas account for the billing cycles of 2/**/2014-5/*/2014, and will be sent in the form of a check. [redacted] was satisfied, thanked us and the call was ended.
 
Please let us know if the Revdex.com would like any further information.
 
Thank you.
 
 [redacted]
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Hello Revdex.comRegarding ** Revdex.com case # [redacted] – [redacted]In response to this complaint, we attempted to contact [redacted] on 12/*/2016 and 12/*/2016 but were only able to leave messages. We want to work with [redacted] and satisfy her concerns, and invite her to contact...

our customer service line.Contrary to [redacted]’s complaint, PALMco does not fabricate verification recordings. [redacted]’s electric account was enrolled in PALMco’s service on 3/**/2015, upon completion of a TPV recording. After further speaking with [redacted] on 11/*/2016, we believe that we have a valid enrollment on file, in which [redacted] volunteered all of the requisite information and answered all verification prompts in the affirmative in order to enroll in PALMco’s service. [redacted]’s electric account has since been cancelled without penalty. Per the determination of National Grid, PALMco stopped servicing [redacted]’s account on 11/*/2016.We apologize to [redacted] for any inconvenience she may have experienced. PALMco values all of our customers and we do our best to provide quality service. Please let us know if the Revdex.com would like any further information.Thank you.

We spoke to [redacted] on 4/**/2014. As a courtesy, we offered to re-review [redacted]’s account for a new credit. Upon review, we offered [redacted] a new credit of $500.00, which will be mailed in the form of a check. This will void out the previous credit of $388.98 that was offered on 4/**/2014. [redacted] accepted the offer, thanked us and the call was ended.  
 
Please let us know if the Revdex.com would like any further information.
 
Thank you.