PALMco

Regarding case [redacted]; [redacted]
 
RESULT
In response to this complaint, we spoke with [redacted] on 05/**/2014. As a form of goodwill, we offered to re-review their accounts for...

an additional courtesy credit. Upon review, we advised [redacted] that we will be voiding the courtesy credit of $209.34 previously offered on 05/**/2014 and will be replacing it with a new courtesy credit of $652.24, $283.62 towards their gas account and $368.62 towards their electric account for the billing cycles 01/**/2014 – 04/**/2014, which will be sent to [redacted] & [redacted] in the form of a check. As an extended courtesy, we advised [redacted] to contact us for a review of their final bill, should they be unhappy with it. [redacted] was satisfied with this resolution, thanked us and the call was ended.
 
BACKGROUND INFORMATION
Prior to filing this complaint, [redacted] & [redacted]’s gas and electric accounts were enrolled in PALMco’s service on 09/**/2012. Shortly thereafter, a welcome packet was sent to [redacted] & [redacted] that included all the necessary information regarding their enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted] & [redacted]’s gas account on 12/**/2012, and their electric account on 11/**/2012.
 
After receiving PALMco’s service for more than a year and five months, on 05/**/2014, we received a call from [redacted], requesting their accounts be cancelled, which was processed promptly and without penalty. We advised [redacted] that it’s up to their utility, [redacted] to determine their service end date. [redacted] understood and the call was ended. Per the determination of [redacted], [redacted] & [redacted]’s gas account is scheduled to stop receiving PALMco’s service on 07/**/2014 and their electric account is scheduled to stop receiving PALMco’s service on 05/**/2014.
 
Shortly after her first call, on 05/**/2014, we received another call from [redacted] in regards to their accounts. We reminded [redacted] that they enrolled in PALMco’s service at a variable rate with no guarantee of savings. As a courtesy we offered to review their accounts for a potential courtesy credit, however, [redacted] declined our offer and requested to speak with a [redacted]. We advised her that all of our [redacted]s were busy at that moment and one would return her call in the order in which it was received. [redacted] understood and the call was ended.
 
A few hours later, on 05/**/2014, [redacted] called our office again. As a courtesy we offered once more to review her accounts. Upon review, we extended a courtesy credit of $209.34 towards [redacted] & [redacted]’s accounts, $130.71 towards their gas account and $78.63 towards their electric account for the billing cycles 03/**/2014 – 04/**/2014. We advised [redacted] that this credit will be applied to their accounts. [redacted] accepted our offer and the call was ended.
 
Contrary to [redacted] allegation, PALMco is not a scam nor do we scam our customers. PALMco values all of our customers and do our best to provide quality service. Additionally, [redacted] & [redacted] was sent all of the necessary information regarding PALMco’s service following their enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment.
 
Please let us know if the Revdex.com would like any further information
 
Thank you.

Hello [redacted] and the Revdex.com,
 
Regarding case # [redacted]; [redacted]
 
In response to this complaint, we attempted to [redacted] on 3/**/2014 and 3/**/2014, but were only able to leave messages. We will continue to reach out to [redacted] until an amicable resolution is reached.
 
When we spoke to [redacted] on 2/**/2014, we reminded [redacted] that he agreed to variable rates with no guaranteed of savings. Such is stated on the agreement which contains the terms and conditions, that was sent to [redacted] shortly after his signup.  Contrary to [redacted]’s complaint, PALMco never makes claims a that savings are guaranteed. In addition, we offered [redacted] a total courtesy credit of 160.44 for the billing cycles of 1/**/2014 – 2/**/2014. We stated to [redacted] that this courtesy credit will take between one to two billing cycles to be posted to his accounts. This is due to the fact that the utility is our billing agent and we are unable to have control in how fast the credit will appear on the account once it is processed on our end.  We apologize for any inconvenience [redacted] may have experienced.
 
Contrary to [redacted]’s complaint, PALMco is not affiliated [redacted] and their [redacted]. PALMco does not engage in sale tactics such as bait and switch and misrepresentation. Furthermore, PALMco does not price gouge or fleece customers. We hold customer satisfaction in the highest regards and do our best to satisfy any customer concern politely and efficiently. We have made multiple attempts to contact [redacted] and we are not engaging in delaying or soft peddling tactics. We would like to reach an amicable resolution that is in the best interest of everybody. PALMco values all of our customers and do our best to provide quality service.
 
Thank you.

Hello [redacted] and the Revdex.com, 
Regarding case #[redacted]
RESULT
In response to this complaint, we spoke to [redacted] on 5/**/2014. We...

Reminded [redacted] that she had signed up for a variable rate with no guarantee of savings. We advised [redacted] that per the determination of [redacted], her electric account stopped receiving PALMco’s service on 4/*/2014, and per the determination of [redacted], her gas account is scheduled to stop receiving PALMco’s service on 7/**/2014. As a courtesy, we offered to review [redacted]’s account for an additional credit, voiding the credit of $140.06 offered on 5/**/2014. Upon review, we offered [redacted] a courtesy credit totaling $1,013.29, of which $508.44 will go towards her electric account for the billing cycles of 10/**/2013-4/*/2014, and $504.85 will go towards her gas account for the billing cycles of 11/*/2013-5/*/2014. We advised [redacted] that we will send her a check for the difference of $547.94, since she already received $465.35 on 4/*/2014. As an extended courtesy, we offered to review [redacted]’s final gas bill should she be unhappy with it. [redacted] was satisfied, thanked us and the call was ended.   
 
BACKGROUND INFORMATION
Prior to filing this complaint, [redacted] enrolled his electric and gas accounts in PALMco’s service on 8/**/2011. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 10/**/2011, and his gas account on 11/*/2011.
 
After receiving PALMco’s service for almost two and a half years, on 3/**/2014, we received an inbound cancelation request for [redacted]’s accounts, which was processed promptly and without penalty. Per the determination of [redacted], the electric account stopped receiving PALMco’s service on 4/*/2014, and per the determination of [redacted]’s gas account is scheduled to stop receiving PALMco’s service on 7/**/2014.
 
On 3/**/2014 we received a call from [redacted]’s wife, [redacted], regarding their account. We reminded [redacted] that PALMco has no contract or cancelation fees, and that rates are variable and savings are not guaranteed. [redacted] advised us that she did not know if her meter readings were estimated or actual. We advised [redacted] to give us a call as soon as she had the actual readings in order for us to review her account for a courtesy credit. [redacted] understood and the call was ended.
 
On 4/*/2014, we received a call from [redacted] regarding her account. We reminded [redacted] that her husband had signed up for a variable rate with no guarantee of savings. As a courtesy, we offered to review [redacted]’s account for a potential credit. Upon review, we issued [redacted] a courtesy credit in the amount of $465.35, of which $225.24 went toward her gas account for the billing cycles of 1/**/2014-3/**/2014, and $240.11 will go toward her electric account for the billing cycles of 2/*/2014-4/**/2014, which was mailed in the form of a check. [redacted] did not accept this courtesy credit, so we advised her that we would re-review her account, but would have to call her back with the result. [redacted] understood and the call was ended.
 
We attempted to reach out to [redacted] on 4/**/2014 and 4/**/2014 regarding the re-review of her account but we were unable to reach her on either day, so we left her messages.
 
On 4/**/2014, we received a call from [redacted] regarding her account. We advised [redacted] that the courtesy credit offer of $465.35 from 4/*/2014 still stood. [redacted] accepted the courtesy credit and the call was ended. 
 
On 5/**/2014, we spoke to [redacted] regarding her account. We reminded [redacted] that her husband had signed up for a variable rate with no guarantee of savings. As a courtesy, we offered to review [redacted]’s account for a courtesy credit in addition to the credit of $465.35 that she received on 4/*/2014. Upon review, we issued [redacted] a courtesy credit in the amount of $140.06 toward her gas account for the billing cycles of 3/**/2014-5/*/2014, which will be sent in the form of a check. As an extended courtesy, we offered to review her final bill. [redacted] was satisfied, thanked us and the call was ended.
 
Contrary to what [redacted] states in her complaint, PALMco is not a fraud, a scam or a company of cheaters. We apologize for any displeasure that [redacted] may have experienced. PALMco values all of our customers and do our best to provide quality service. Also, we apologize if [redacted] was not pleased with the increase of costs caused by the arctic winter weather. Unfortunately, the winter conditions caused price fluctuations that were severe and out of the control of PALMco. Additionally, PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings.  All of this information is included in the welcome packet sent to customers shortly after enrollment.
 
Please let us know if the Revdex.com would like any further information
 
Thank you.

Regarding MD Revdex.com case # [redacted] – [redacted] RESULTS In response to this rebuttal, we spoke with [redacted] on 02/**/2016. We advised [redacted] that we would re-review his account for a revised credit. We advised [redacted] that his requested credit of $900 was not warranted due to the fact that PALMco did nothing wrong. However, in a good-faith effort to resolve this matter, we offered [redacted] a total revised credit in the amount of $500. Since the previous credit in the amount of $289.06 was already sent to [redacted], the remaining balance of $210.94 will be sent in the form of a check. [redacted] accepted the offer, thanked us, and the call was ended. Contrary to [redacted]’s statement about his drop being delayed, PALMco submitted his gas account for cancellation on 01/**/2016, upon [redacted]’s request. It is per the determination of the utility to determine end-of-service dates, and per the determination of [redacted], PALMco will stop servicing his account on 02/**/2016. Please let us know if the Revdex.com would like any further information. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The total bill in question is $922.00 for Dec 2013-march2014 ,[redacted] comparative charge is only $323.00 total a difference of. $599.00 which represents the overcharge of Palmco. I have said before this complaint that I will withdraw my complaint only if they refund to me at least $500.00. I just spoke to Palmco today and they offered $100.00 more and will issue a check in three to four weeks. There is therefore a balance if overcharges that they made if $200.00. They now tell me that another rejection of their offer is not acceptable. I have suspended payment of the balance if their bill of March2014 to extent if $200.00 with [redacted]. I believe that I am justified to not pay this portion of the bill to fill up the$200.0o balance that they still owe me. [Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me at this point to some extent and the matter has been resolved. Thank God that we get out of Palmco.
Sincerely,
[redacted]

Hello [redacted] and [redacted],   Regarding Case# [redacted]   RESULTS In response to this complaint, we spoke with [redacted] on 08/**/2015. We apologized to [redacted] for any inconvenience she may have...

experienced and advised her that the alleged actions of the representative in question are 100% against PALMco policy and training. We advised [redacted] that we have a zero tolerance policy for the kind of behavior she described and will investigate and discipline accordingly. We also informed [redacted] that we have placed her on our Internal Do Not Knock list. [redacted] thanked us and the call was ended.   BACKGROUND INFORMATION Prior to filing this complaint, [redacted]’s electric account was enrolled in PALMco’s service on 08/**/2015 upon completion of a supply agreement signed by [redacted]. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteed. PALMco was scheduled to begin servicing [redacted]’s electric account on 09/**/2015.   On 08/**/2015, we received an inbound cancellation request from [redacted]’s utility, [redacted]. This request was processed promptly and without penalty. Per the determination of [redacted] will not receive service from PALMco. [redacted]’s electric account is scheduled to stop receiving PALMco’s service on the same date it was scheduled to begin, 09/**/2015.   Prior to receiving this complaint, we had no contact with [redacted] following her enrollment in PALMco’s service.   The alleged actions of the representative in question are 100% against PALMco’s policy and training. PALMco has a zero tolerance policy for the kind of behavior [redacted] described and will investigate and discipline the representative accordingly. We apologize to [redacted] for any inconvenience she may have experienced. PALMco values all of our customers and potential customers, and we do our best to provide quality service.   Please let us know if the Revdex.com would like any further information.   Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank you for the opportunity to respond to this issue because of my overdue amount of my electric bill.  As some back ground, the past four years have taken their toll on my health.  Because of [redacted], I h
ave had [redacted] to repair my [redacted] and a host of other diagnoses ending with [redacted] and am now also dealing with [redacted] caused by [redacted]. At the time I was contacted by Palmco, I was and still am living on $835 per month. I was desperately looking for ways to save money.  Palmco told me that my electric bill would be much lower with them, and I believed them. I signed on with them and immediately they tripled my electric bill.  At the time, I wasn't capable of dealing with a lot of my living situation due to my health issues.When I was finally coping better with my life, I realized that Palmco wanted $300 plus from my $835 per month income. I contacted Palmco and requested that they stop being my supplier and credit my account the whole amount because of their taking advantage of me and causing me much stress and grief. Because of their underhandedness, I was only a step away from homelessness.I am on oxygen 24/7 and must run an air conditioner constantly.  For humane reasons alone, I feel they should write off my account.  I don't see how I will ever be able to pay this bill '
Sincerely,
[redacted]
 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Very shady business came knocking on my door asking me to sign an authorization form. I at first was under the impression that it was for lower rates on my already existing electric bill I was mislead. This was to switch over to Palmco energy. NOT COOL I am happy with [redacted] and will not switch over. Don't be fooled by Palmco it is a shady company.

Hello [redacted]and the **,
 
0in 0pt;">Regarding case [redacted]:
 
RESULTS
On 2/**/2014, we spoke with **regarding [redacted]’s account. We advised [redacted]that we are still waiting on the end dates for the accounts, per the determination of their utility companies. As a show of good faith, we offered to review the accounts for a potential courtesy credit. While reviewing her accounts for a potential courtesy credit, we placed **on hold. However, the call was disconnected. We attempted to call back but were only able to leave messages. On 2/**/2014, we left a message for [redacted]and advised him that upon review, we would issue courtesy credits of $72.34 for the billing cycle of 1/**/2014 – 2/**/2014 towards his gas account and $92.43 for the billing cycle of 1/**/2014 – 2/**/2014 for his electric account, which will be mailed in the form of a check. We also advised [redacted]that per the determination of his utility company, his gas account is scheduled to end on 2/28/2014 and his electric account is scheduled to end on 3/**/2014. We attempted to contact [redacted]and **on 2/**/2014 but were only able to leave messages. We will continue to reach out until an amicable resolution has been reached.
 
BACKGROUND INFORMATION
Prior to filing a complaint, [redacted]’s father, was enrolled in PALMco’s service on 8/**/2013. Shortly thereafter, a welcome packet was sent to [redacted]that included all the necessary information related to enrollment with PALMco, including the fact that rates are variable and savings not guaranteed. PALMco began servicing [redacted]’s electric account on 9/**/2013 and his gas account on 9/**/2013.
 
After receiving PALMco service for five months, we received a call from [redacted]on 2/**/2014 regarding their accounts. **requested we cancel the accounts, which was processed promptly and without penalty. We advised **that it is per the determination of her utility companies to schedule an end date. **understood, thanked us and the call was ended.
 
On 2/**/2014, we received a call from **regarding the accounts. We advised **that PALMco has no contract or cancellation fees and of our variable rates with no guarantee of savings.
 
Contrary to [redacted]’s complaint, we did not receive any calls from **in December.
 
Please let us know if the Revdex.com would like any further information.
 
Thank you.
 
 
 
[redacted]
[redacted]

Hello [redacted] and the Revdex.com,
 
0in 0in 0pt;">Regarding case [redacted]
 
RESULTS
In response to this complaint, we spoke to [redacted] on 3/*/2014. We informed [redacted] that we will be re-rating her account.  Upon review, we offered a total credit of $1768.65.  PALMco previously issued credits totaling $409.62.  The remaining difference of $1359.03 will be mailed to [redacted] in the form of a check.  [redacted] was very satisfied and the call was ended.
 
BACKGROUND INFORMATION
Prior to filing this compliant, [redacted] was enrolled in PALMco’s service on 1/*/2013 by completing a TPV recording. Shortly thereafter, a welcome packet was sent that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 2/*/2013.
 
After receiving PALMco’s service for nearly a year, we received a call from [redacted] on 1/*/2014 regarding her account. We reminded [redacted] that PALMco has no long term contract or cancellation fees and that we offer variable rates with no guarantee of savings. [redacted] requested we cancel her account, which was processed promptly and without penalty. We advised [redacted] that it is per the determination of [redacted] to schedule an end date. [redacted] understood, thanked us and the call was ended. Per the determination of [redacted]’s electric account ended on 2/*/2014.
 
On 2/*/2014, we received a call from [redacted] regarding her bill. We advised [redacted] that per the determination of [redacted], her service ended on 2/*/2014. As a show of good faith, we offered to review [redacted]’s account for a potential courtesy credit. Upon review, we offered a courtesy of $183.60 for the billing cycle of 1/*/2014 – 2/*/2014, which would be mailed in the form of check. [redacted] thanked us and the call was ended.
 
Later in the day of 2/*/2014, we received another call regarding [redacted]’s concern. We attempted to contact [redacted] on 2/*/2014 and 2/**/2014 but were only able to leave messages.
 
We spoke to [redacted] on 2/**/2014, and reminded [redacted] that we had no any contact with her until after nearly a year of receiving PALMco’s service. We apologized for any inconvenience [redacted] experienced. As a show of good faith, we offered to re-review her account for a potential courtesy credit. Upon review, we offered a new courtesy credit of $226.02 for the billing cycles of 10/**/2013 -1/*/2014. This was in addition to the courtesy credit offered on 2/*/2014 of $183.60, making a tot al credit of $409.62, which was mailed in the form of a check.  [redacted] accepted the credit and ended the call. 
 
We spoke to [redacted] on 3/*/2014.  We advised [redacted] that per the determination of [redacted], her account ended service with PALMco on 2/*/2014. We also reminded [redacted] of her recorded TPV authorizing her enrollment with PALMco stated the fact that rates are variable and savings are not guaranteed. We reminded [redacted] of the credits given on 2/**/2014 totaling $409.62 for billing cycles 10/**/2013-1/*/2014. As an additional courtesy, we offered to re-review her account. Upon review, we offered [redacted] a credit of $74.24 for the billing cycle of 8/**/2013 – 10/1/2013, which would be mailed in the form of check. [redacted] acknowledged the credits given and ended the call.
 
The alleged action of the representative in question is 100% against PALMco policy and training. Upon further investigation, the representative responsible for this sale had no prior instances of noncompliant behavior.
 
Please let us know if the Revdex.com would like any further information. 
 
Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello Revdex.com, Regarding PA Revdex.com Case# [redacted] - Paul H[redacted] RESULTS In response to this complaint, we will not be reaching out again to [redacted]. Upon receipt of his concerns, we had spoken with [redacted] on 12/**/2015, in which he refused our credit offer, and...

was not willing to work with us towards reaching an amicable resolution to this matter. We respectfully request this case be closed. BACKGROUND INFORMATION Prior to filing this complaint, [redacted] electric account was enrolled in PALMco’s service on 6/**/2015, upon completion of a TPV recording. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted] electric account on 7/*/2015. On 7/**/2015, we spoke with [redacted] in regards to his account. [redacted] confirmed receipt of the welcome package. We advised [redacted] that the agreement enclosed in the welcome package could be kept for his records. [redacted] thanked us and ended the call. We spoke with [redacted] on 12/**/2015 regarding his account. We reminded [redacted] that he agreed to variable rates with no guarantee of savings when he enrolled in PALMco service upon completion of a recorded TPV. We reminded [redacted] that all the information regarding PALMco’s service was sent to him in his welcome package. As a courtesy, we offered to review his account for potential credit and would return his call the following day. [redacted] understood and the call was ended. In response to his concern, we spoke with [redacted] on 12/**/2015. As a courtesy we offered to review [redacted] account for potential credit. Upon review, we offered [redacted] a credit of $107.31 for billing cycle 11/*/2015-12/*/2015, which would be applied to his account. As an additional courtesy, we also offered to review [redacted] final bill should he be unhappy with it. However, [redacted] declined our credit offers and ended the call. Also on 12/**/2015, we received an inbound cancellation request from [redacted] utility. This request was processed promptly and without penalty. Per the determination of West Penn Power, PALMco stopped servicing his account the same day, 12/**/2015. [redacted] agreed to a variable rate with no guarantee of savings when he enrolled in PALMco’s service upon completion of a TPV recording. [redacted] was sent all of the necessary information regarding PALMco’s supply following enrollment in our service. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment. We apologize to [redacted] for any inconvenience he may have experienced due to the increases in his bills. PALMco values all of our customers and we do our best to provide quality service. Please let us know if the Revdex.com would like any further information. Thank you, Compliance

Beware of PALMCO POWER SUPPLIER!! Bait-and-switch, Thievery, Kleptomania or worst!!

Our regular electricity bill with our traditional provider is usually about $ 70.00 and no more than $ 120.00 at the height of winter. In October of 2015, We decided to sign up with a 3rd party provider that send out agents to knock on door promising to "lower your electric bill". In our case, we were promised a savings of 7.9 cents per kilowatt hour (wwh). Immediately after signing with this provider, our electric bill skyrocketed to $ 180 and some cents for November.

Our December bill is a whopping $ 298.17 . Only $ 80.00 of the $ 298.17 is going to our traditional provider which is National Grid and the rest $ 218.00 is going to the third party that promised us a lower rate.

Our energy use changed much, the light bulbs, which our most common use of electricity have all been replaced with high energy efficient bulbs 2 years ago and and other common household appliances are used moderately.

(please forward to all of your Massachusetts friends on FB)

Hello [redacted] and the Revdex.com,
 
Regarding case # [redacted]
 
In response to this rebuttal, we spoke to [redacted] on 6/*/2014. We asked [redacted] to confirm whether he still had charges from PALMco on his bill after 4/**/2014. [redacted] advised us that he did not have a bill with him. [redacted] advised us that he would give us a call back if PALMco was still present on his bill. [redacted] was satisfied, thanked us and the call was ended. Because the check previously sent to [redacted] was not yet cashed, we issued a new check. On 6/*/2014, check number [redacted] in the amount of $**0.26 was mailed to [redacted], and it is now up to USPS to deliver it.
 
We previously spoke to [redacted] on 5/**/2014, at which time [redacted] informed us that he had received all of our courtesy credit checks and he was waiting for his final bill and would call us when he receives it for a final review. Per the determination of [redacted]’ account was scheduled to stop receiving PALMco’s service on 5/*/2014. However, [redacted] has not sent PALMco usage information for [redacted]’ account since 4/**/2014. For this reason, we believe PALMco is no longer servicing [redacted]’ account.
 
We have reached an amicable resolution with [redacted] and we will update the Revdex.com when [redacted] calls us to confirm PALMco is no longer his supplier.
 
We kindly ask that you consider this matter closed.
 
Please let us know if the Revdex.com would like any further information
 
Thank you.
  
[redacted]

PALMco came to my mom's house in CT and told her to sing an agreement to lower her energy bill, her account is now 3X of what she used to pay. Now that she moved she have to pay over $200 for only one moth of services.

In response to this rebuttal, we spoke with [redacted] on 05/**/2015. We reminded [redacted] that she enrolled in PALMco’s service at a variable rate with no guarantee of savings. We advised as a courtesy, we could review her account for a revised credit. Upon review, we offered [redacted] a total revised credit of $312.36, of which we have already sent $170.14 to [redacted]. The remaining balance of $142.22 will be sent in the form of a check. As an extended courtesy, we advised [redacted] to contact our office for a review of her final bill should she be unhappy with it. [redacted] accepted the offer, thanked us, and the call was ended.   Please let us know if the Revdex.com would like any further information.   Thank you.

Regarding case # [redacted]
 
RESULTS
In response to this complaint, we attempted to reach [redacted] on 05/**/2015 and 05/**/2015 but were only able...

to leave messages. We will continue to reach out to [redacted] until an amicable resolution has been reached. 
BACKGROUND INFORMATION
Prior to filing this complaint, [redacted]’s gas and electric accounts were enrolled in PALMco’s service on 09/**/2014, upon completion of a supply agreement. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s gas account on 12/**/2014 and her electric account on 11/**/2014.
 
On 05/**/2015, after receiving PALMco’s service for more than six months, we received inbound cancellation requests for [redacted]’s accounts from her utility, [redacted]. Those requests were processed promptly and without penalties. Per the determination of [redacted]’s gas account is scheduled to stop receiving PALMco’s service on 07/**/2015 and her electric account is scheduled to stop receiving PALMco’s service on 06/**/2015.
 
On 05/**/2015, we received a call from [redacted] for the first time since PALMco began servicing her accounts. We reminded [redacted] that she enrolled her accounts in PALMco’s service at a variable rate with no guarantee of savings upon completion of a supply agreement on **/**/2014. We also reminded [redacted], per the determination of [redacted], her gas account is scheduled to stop receiving PALMco’s service on 07/**/2015 and her electric account on 06/**/2015. As a courtesy, although not customary for cancelled accounts, we offered to review [redacted]’s accounts for a potential courtesy credit. Upon review, we extended [redacted] a total courtesy credit of $45.84 towards her accounts and a $50.00 [redacted] gift card but [redacted] didn’t accept our offer, and instead requested to speak with a supervisor. We advised [redacted] that all of our supervisors were busy at the moment and one would return her call in the order in which it was received. A short while after, one of our supervisors returned [redacted]’s call but during their conversation, [redacted] informed them that she was busy and will call our office back and the call was ended. Shortly after, we received this complaint.
 
Contrary to this complaint, neither PALMco nor our representatives misrepresent or mislead our customers. [redacted] agreed to a variable rate with no guarantee of savings when she enrolled in PALMco’s service upon completion of a supply agreement on **/**/2014. Additionally, [redacted] was sent all of the necessary information regarding PALMco’s supply following enrollment in our service. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment.
 
We apologize to [redacted] for any inconvenience she may have experienced due to the increases in her bills. PALMco values all of our customers and potential customers, and we do our best to provide quality service.
 
Please let us know if you would like any further information.
 
Thank you.
Compliance

Regarding case [redacted]; [redacted]
 
RESULT
In response to this complaint, we attempted to make contact with [redacted] on 5/*/2014 and 5/*/2014, but were only able to leave messages....

We will continue to reach out to [redacted] until an amicable resolution is reached.
 
BACKGROUND INFORMATION
Prior to filing this complaint, [redacted] enrolled her gas and electric accounts in PALMco’s service on 9/**/2012. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 10/**/2012, and her gas account on 11/**/2012.
 
After receiving PALMco’s service for a year and two months, on 1/**/2014, we received an inbound cancelation request for [redacted]’s gas and electric accounts, which was processed promptly and without penalty. Per the determination of [redacted], [redacted]’s electric account stopped receiving PALMco’s service on 2/**/2014, and her gas account on 3/**/2014.
 
On 3/*/2014 we received a call from [redacted] regarding her account. We reminded [redacted] that PALMco has no contract or cancelation fees, and that rates are variable and savings are not guaranteed. We explained the cancelation process and advised [redacted] that per the determination of [redacted], her electric account stopped receiving PALMco’s service on 2/**/2014, and her gas account is scheduled to stop receiving PALMco’s service on 3/**/2014. As a courtesy we offered to review [redacted]’s account for a courtesy credit. Upon review, we issued [redacted] a credit in the amount of $66.14 towards her gas account for the billing cycles of 12/**/2013-2/**/2014, which was to be applied to her account. [redacted] understood, accepted our offer and the call was ended. 
 
On 3/*/2014, we received a call from [redacted] regarding her account.  We reminded [redacted] that she had signed up for a variable rate with no guarantee of savings. As a further courtesy, we offered to void her previous credit of $66.14 and revise the account for a new credit. Upon review, we issued [redacted] a courtesy credit in the amount of $88.81 for the billing cycles of 12/**/2013-2/**/2014, which was mailed in the form of a check. [redacted] was satisfied, thanked us and the call was ended. 
 
On 4/**/2014, we received a call from [redacted] regarding her account. [redacted] advised us that she recently moved and would like us to send her check to her new address. Upon confirming [redacted]’s new address, we advised her that we will send the check to her new address and offered to review her final bill and return her call. Shortly thereafter, we attempted to contact [redacted] on 4/**/2014 but were only able to leave messages. In our message, we advised [redacted] that upon review, we would offer her a credit of $44.44 for the billing cycle of 2/**/2014 – 3/**/2014, which would be mailed in the form of a check. This is in addition to the credit of $88.81 offered on 3/*/2014.
 
On 4/**/2014, we spoke to [redacted] regarding her credit. We advised [redacted] that upon review, we offered her a credit of $44.44 for the billing cycle of 2/**/2014 – 3/**/2014, which will be mailed in the form of a check. This is in addition to the credit of $88.81 offered on 3/*/2014. [redacted] accepted the offer, thanked us and the call was ended.
 
On 4/**/2014, we received an email from [redacted] regarding her account. Shortly thereafter, we attempted to contact [redacted] on 4/**/2014 and 4/**/2014 but were only able to leave messages.
 
On 4/**/2014, we spoke with [redacted] regarding her credit. We apologized for any confusion we may have caused with her credits and advised her of her new credit. Upon review, we offered [redacted] a credit of $57.35 for the billing cycle of 2/**/2014 – 3/**/2014, which will be mailed in the form of a check. This will void the previous credit of $44.44 offered on 4/**/2014. Additionally, this is in addition to the credit of $88.81 offered on 3/*/2014. [redacted] accepted the offer, thanked us and the call was ended.
 
We apologize to [redacted] for any hardship she may have experienced due to the increase in her bills caused by arctic winter weather. Unfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco. Additionally, PALMco does not deceive our customers, as [redacted] alleges. PALMco values all of our customers and do the best we can to provide customers with quality service.
 
Please let us know if the Revdex.com would like any further information
 
Thank you.

Hello [redacted] and the Revdex.com,
 
Regarding Case # [redacted];...

[redacted]
 
RESULTS
After receiving this complaint, we attempted to contact [redacted] on 3/**/2014 and 3/**/2014, but were only able to leave messages. We will continue to reach out to [redacted] until an amicable resolution is reached.
 
BACKGROUND INFORMATION
Prior to filing this complaint, [redacted]’s account was enrolled in PALMco’s service on 08/**/2010. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 10/**/2010 and his gas account on 11/**/2010.
 
After receiving PALMco service for almost 3 and a half years, we received an email from [redacted] on 3/*/2014 regarding his account. We attempted to contact [redacted] on 3/*/2014 but were only able to leave messages.
 
On 3/**/2014, [redacted] contacted our office regarding the cancellation of his account. We advised [redacted] that we submitted his cancellation request, but it is per the determination of [redacted] to schedule an end date for his account. We reminded [redacted] of a signed agreement received on 8/**/2010, which states the fact that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings. We offered [redacted] our loyalty credit, which consists of a 10% discount on his current bill, and his next two bills. The loyalty credit is a program we are offering to our customers, to assist with their bills, due to the increase caused by the arctic weather. Upon review, we offered [redacted] a credit of $9.10 on his electric account and $27.36 on his gas account for the billing cycle 1/**/2014-2/**/2014. [redacted] thanked us and ended the call. Per the determination of [redacted]’s electric account will stop receiving PALMco’s service on 3/**/2014 and his gas will end on 3/**/2014.
 
Contrary to [redacted]’s complaint, PALMco does not scam our customers. PALMco values all of our customers and do our best to provide quality service.
 
Please let us know if the Revdex.com would like any further information.
 
Thank you.