PALMco

Regarding case # [redacted]; [redacted]
 
RESULT
In response to this complaint, we attempted to contact [redacted] on 4/*/2014 and 4/*/2014, but were only able to leave messages. We will continue to...

reach out to [redacted] until an amicable resolution is reached.
 
BACKGROUND INFORMATION
Prior to filing this complaint, [redacted]’s account was enrolled in PALMco’s service on 8/**/2011 upon completion of a TPV recording. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s account on 11/**/2011.
 
After receiving PALMco’s service for two years and three months, on 1/**/2014, we received a call from [redacted] regarding her account. We reminded [redacted] that PALMco has no contract or cancelation fees and that rates are variable with no guarantee of savings. [redacted] requested the cancelation of her account, which was processed promptly and without penalty. We explained the cancelation process and advised [redacted] that it is per the determination of [redacted] to schedule an end date. [redacted] understood and the call was ended. Per the determination of [redacted], [redacted]’s account stopped receiving PALMco’s service on 3/**/2014.
 
On 1/**/2014, we spoke to [redacted]’s husband regarding their account. We reminded [redacted] that he had signed up for a variable rate with no guarantee of savings. We advised [redacted] that his account had been processed for cancelation. As a courtesy, we offered to review [redacted]’s account for a potential credit. Upon review we issued [redacted] a credit in the amount of $41.73 towards his gas account for the billing cycle of 12/**/2013-1/**/2014. As a further courtesy, we offered to review his next bill for a courtesy credit as well. [redacted] understood and the call was ended.
 
Contrary to what [redacted] states in her complaint, PALMco does not rip-off its customers. Unfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco. PALMco does the best we can to provide customers with quality service.
 
Please let us know if the Revdex.com would like any further information
 
Thank you.
 
 [redacted]
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello [redacted]and the Revdex.com,
Regarding case [redacted];...

[redacted]
 
RESULTS
In response to this complaint, we contacted [redacted] on 2/[redacted]/2014. We reminded [redacted] that PALMco has no contract or cancellation fees and that our rates are variable, with no guarantee of savings. As a show of good faith, we offered to review [redacted]’s bill for a potential courtesy credit. Upon review, we offered [redacted] a courtesy credit of $70.03 for billing cycle of 12/**/2013 - 1/**/2014 for her gas account and $16.26 for billing cycle of 12/**/2013 - 1/**/2014 for her electric account, which will be mailed in the form of check. As an extended courtesy, we offered to review her final gas bill should she be unhappy with it for any reason. [redacted] was satisfied and ended the call.
 
BACKGROUND INFORMATION
Prior to this complaint, [redacted]’s accounts were enrolled in PALMco service on 5/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s gas account on 8/**/2013 and her electric account on 6/**/2013.
 
After 5 months of service with PALMco, We received a call from [redacted] on 1/**/2014 regarding her account. We reminded [redacted] that PALMco has no contract or cancellation fees and that our rates are variable, with no guarantee of savings. [redacted] requested we cancel her accounts, which was processed promptly and without penalty. We advised [redacted] that it is per the determination of PSE&G to schedule an end date for both accounts. [redacted] understood, thanked us and the call was ended. Per the determination of PSE&G, [redacted]’s gas account will end service with PALMco on 3/**/2014 and her electric account ended service with PALMco on 1/**/2014.
 
Please let us know if the Revdex.com would like any further information.
 
Thank you.
 
[redacted]Compliance


[redacted]
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[redacted]

RESULTS
In response to this complaint,...

we attempted to contact [redacted]on 1/**/2014 and 1/**/2014 but were only able to leave messages. We will continue to reach out to [redacted] until an amicable resolution has been reached.
 
BACKGROUND INFORMATION
Prior to filing a complaint, [redacted] Heil was enrolled in PALMco’s electric service on 1/**/2013 upon completion of a TPV recording. Shortly thereafter, [redacted] was mailed a welcome packet which included all of the necessary information regarding her enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s gas account on 2/**/2013 and her electric account on 2/**/2013.
 
On 11/**/2013 an inbound cancellation request was received from UGI for [redacted]’s gas account. Per the determination of UGI, [redacted]’s gas account ended on 1/**/2014.
 
After a year of service, [redacted] called us on 1/**/2014, regarding her electric account. [redacted] requested we cancel her account, which was processed promptly and without penalty. We advised [redacted] that it is per the determination of MetEd to schedule an end date. We also advised [redacted] that per the determination of UGI, [redacted]’s gas account ended service with PALMco on 1/**/2014. As a show of good faith, we offered to review [redacted]’s accounts for a potential courtesy credit. Upon review, we offered a courtesy credit of $8.99 for billing cycle of 12/**/2013 - 1/**/2014 for [redacted]’s gas account and $79.68 for the billing cycle of 12/**/2013 - 1/**/2014 for her electric account, which will be sent in the form of a check.
 
Please let us know if the Revdex.com would like any further information.
 
Thank you.

Regarding case #[redacted]:
 
RESULTS
In response to this complaint, we spoke with [redacted] on 3/*/2014.  We reminded [redacted] of PALMco’s variable rate with no guarantee of...

savings.  [redacted] informed us that the usage on his recent bills has been estimated.  We suggested [redacted] obtain the actual usage, at which point we would happily review his account for a potential courtesy credit.  [redacted] agreed to this and said he would contact us upon learning his actual usages.  We informed [redacted] that per the determination of METED, his account is scheduled to stop receiving PALMco’s service on 3/**/2014.  [redacted] seemed pleased and thanked us before ending the call.
 
BACKGROUND INFORMATION
Prior to filing this complaint, [redacted], [redacted]’s husband, called our office to enroll [redacted]’s account in PALMco’s electric service on 1/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 2/**/2013.
 
On 2/**/2013, [redacted] called us in regards to [redacted]’s electric account. We answered all inquiries. [redacted] thanked us and ended the call.
 
On 3/*/2014, we received an inbound cancellation request for [redacted]’s electric account from METED, which was processed promptly and without penalty. Per the determination of METED, [redacted]’s electric account is scheduled to end on 3/**/2014.
 
Contrary to [redacted]’s complaint, PALMco does not take advantage of its customers. PALMco values all of our customers and do our best to provide quality service.
 
Please let us know if the Revdex.com would like any further information. 
 
Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

the credit offered by PALMCO is not enough.  They first offered a credit of $75.62, which was a joke.  When I did not accept their lowball offer, they then offered $170.14.  Let us put this in perspective.  PALMCO charged $643.18 and with their credit, I would end up paying $473.04.  However, if I stayed with [redacted], that amount would have been $156.02.  As I stated in my complaint, I was told by the phone salesman -- when I expressed a concern about a variable rate -- that it would be a marketable rate and comparable to other suppliers.   Hpwever, no other company has a rate any where near the rate they are quoting.  I have researched on Internet and found that this is their practice -- scamming people into a lower price, then socking it to them after a couple of months.  I notice that there have been over 250 complaints made to your Revdex.com with a lot being the same complaint in one year.  An article can be found at [redacted], "[redacted]," which discusses customers being slammed and it was common knowledge in the company that sales reps weren't being truthful.  It appears that their sales people are with a third-party company and anxious to get their commissions.  Many targeted were the elderly and we fall in that category.  There was another article by [redacted] under [redacted] which discusses a new scam that is costing innocent people hundreds, if not thousands of dollars because suppliers are increasing their rates without reason.  All of this is applicable to Palmco.Please be aware that I was the person who spoke to the PALMCO sales representative, not my husband.  I learned from [redacted] when I canceled Palmco's service that my husband was the only person on the account.  I was added at that time (April **, 2105).  Since (1) the agreement was over the phone and no written document was signed and (2) I was not the customer with [redacted], their contract should not be viable. Therefore, I would ask that our service with them be voided and all payments be made to [redacted] and not them.  If this cannot be done, we request that we be charged the amount that [redacted] would have charged during those months.   My biggest concern is that this company is doing "bait and switch" (low rate then to a high rate) to many customers and that it is continuing even though they have been caught with their pants down doing this many times.On April **, 2015, I was called by [redacted], who said that they were offering $170.14 and voiding the $75.62 offer.  Quite frankly, I do not remember what I told her since I had surgery the previous day and was on medication.  However, as I stated above, this amount is not adequate.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We spoke to [redacted] on 4/**/2014. As a courtesy, we offered to review [redacted]’s account for a potential credit. Upon review, we offered a credit of $735.39 for the billing cycles of 10/*/2013 – 4/*/2014, which will be mailed in the form of a check. This is in addition to the credit of $264.61 offered on 3/**/2014. As an extended courtesy, we advised [redacted] to contact us for a review of [redacted]’s final bill should he be unhappy with it. [redacted] accepted the offer, thanked us and the call was ended.

PalmCo is a scam and I intend to do whatever it takes to recoup the thousands of dollars they have cost me! They make promises that they are better than the company I have and remarkably cheaper! False Advertisement! Palmco assured me that my electric bill would always be cheaper than the company I had. Let me ask you Palmco, how it cheaper and more affordable to a low income customer when at the time of the call that you promised it was, you were charging me 20cents/ per kil hour, compared to my company charging 8 cents/ per kil hour!!!! You scammed a single struggling mother out of thousands that I had to beg and borrow from family just to keep my power on for my children! I want a refund or my family attorney will prosecute this company to the fullest the way you were in New Jersey!!! I was promised some [redacted] refund of $80.00 dollars of my current bill that I never received. It is hard enough for families to survive these days and you people should be ashamed of yourself! This is why you have ZERO POSITIVE COMMENTS!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This response is filled with flagrant lies and delibelirately misleading information.  To set the record straight I am not the first customer to depict the services rendered by Palmco as a  "scam". How they have managed to stay in business is a mystery to me. Read below reviews from other  former Palmco customers:
 [redacted]Palmco is stating that from the outset  they warned me that if I switched to have them as my electricity supplier  , "savings  would not be guaranteed". This is completely false! Why would have I switched if they had not convinced me that [redacted] was overcharging me  as my electricty supplier. Any logical mind such as myself in possession of 2 masters degrees  would have opted to maintain [redacted] as their electricty supplier.   I am sure they did not record the  part on the phone  when [redacted] of Palmco went to great lengths ( over 45 minutes) to explain me over the phone about the " substantive savings" I would make once I started using Palmco as my electricy supplier or how [redacted] was overcharging its clients to stay in business.  Palmco is also lying when they  state that I thanked them for their so called "customer loyalty service".  Why would I thank Palmco for having charged me three times the rate of [redacted]. The so called discount they are giving me is deducted from money they are attempting to swindle  from me.  Even the [redacted] representative I spoke to on the phone was bewildered by reading the highly inflated rates  for electricty use Palmco was charging me . To say that this is not a "scam" is surely an understatement!   And most concerning is that Palmco is taking me for an it by stating that they would continue to give me a 10 % customer loyalty on my next 3 bills when they know they are charging me more than 3 times what I owe. I would certainly pay much less with [redacted] without any form of discount.  In any event, if Palmco  has opted to continue playing cat and mouse and is  not willing to review this bill drastically downwards ,  Within 2 week, I  will surely comtemplate all legal avenues including doing several interviews with major newspapers in Pennsylvania and other states to warn future Palmco Customers about its malpractices,  I have ample evidence to substantiate my claims ( see attached [redacted]-Palmco Bill), the facts speaks for themselves when one compares the  charges made by Palmco and [redacted].
Best regards
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Though on the phone they also mentioned doing another credit for the next bill thatcomes in as well.
Sincerely,
[redacted]

[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I did speak with Palmco after the complaint; but the matter will be resolved only when I receive the check as promised.  As of yet I have not received anything.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
There are several things wrong with Palmco's response to my complaint.  First of all, I NEVER accepted any offer.  After hearing the offer of $349.30 over the phone, I asked for it in writing so that I may review it before accepting. The representative I was speaking with insisted that it was a verbal offer, to which I insisted, again, to have it in writing. She then put me on hold, came back a few minutes later and said I would be receiving an email. The next day, 3/*/2014, I received this email:
 
[redacted] [redacted]
 
[redacted]
 
 
 
 
[redacted] [redacted]
To which I responded with this email:
To Whom it May concern,
 
LET ME BE EXPLICITLY CLEAR- This is wrong, we have been lied to, and we will take further legal action if not given a refund of  $286.31 for January, and a credit of $579.82 for February.
 
A "credit" of $349.39 is grossly inadequate.  
 
The only reason that we chose PALMco in the first place is because your sales person promised us that we would save money over [redacted].  Clearly, that was a lie.  In the past 2 months alone (interestingly enough, after we chose not to extend our agreement with Palmco) you have tried to bill us $866.13 MORE than [redacted].  
 
This is either a A) a mistake on PALMco's part, or B) Your sales person is a liar, and you cannot deliver savings AS PROMISED in your sales pitch.
 
CLEARLY we would NEVER have chosen PALMco if we were informed that there was ANY chance it would cost us and additional $866.13.  What your sales people are doing is CRIMINAL. 
 
We will pursue ALL legal avenues to make certain that your shady sales practices are brought to light, and punished.
 
We have already contacted the Revdex.com, as well as the attorney general's office, and local media.  We will also be taking a proactive approach to legal action, and contacting personal counsel this week...I am 100% certain that we are not the only ones you have done this to, and am looking forward to making sure you are exposed for your lies.  
Second, during my conversation with Palmco, on 3/*/2014, after waiting for over 45 minutes to speak with a customer service representative and then speaking with her for several minutes, I specifically asked to speak with a [redacted]. I was told that it wasn't possible, at that time, due to the high call volume. They have been lying to us since their sales pitch in November of 2012 and it continues now. Their rate at the time that we signed up was better than [redacted] and we were told that we would save money.  Palmco's rate increased every month and then sky rocketed to an obscene amount in our last 2 months with them. Their claim that it is the "arctic weather" that has caused this dramatic increase is comical.  [redacted]'s rate remained consistent throughout this winter and NO ONE in our surrounding areas have gas bills anywhere near what ours was with Palmco.  I would love to know the rate they charged new customers through this "arctic" winter.  Somehow I don't believe Palmco would have any new customers signing up if they offered them the rate that we have been charged in the last few months.  The amount of money we are asking for is a refund of $286.31 for January plus a credit of $579.82 for February.  Palmco's sales tactics are unethical. I feel as though I have been completely taken advantage of and it is horrible! If these terms are not met in a timely manor, so that my credit is not effected by the outstanding balance, we will be pursuing legal action.
 In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Regarding case #[redacted], [redacted]
 
RESULT
In response to this complaint, we spoke to [redacted] on 8/**/2014. We offered to look into her account to...

review her final bill. Upon review, we offered [redacted] an additional courtesy credit of $69.05 for the billing cycle 7/*/2014 – 8/*/2014, which will be sent in the form of a check.  This credit is in addition to the previous credit of $550 issued on 7/**/2014, which gives [redacted] a total combined credit of $619.05. [redacted] understood, accepted the offer, and ended the call.
 
BACKGROUND INFORMATION
Prior to filing this complaint, [redacted]’s electric account was enrolled in PALMco’s service on 4/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 6/*/2013.
 
After receiving PALMco’s electric service for over a year, on 7/**/2014, [redacted] called us in regards to her account. We reminded [redacted] that PALMco has no contracts or cancellation fees and offers a variable rate with no guarantee of savings. [redacted] requested the cancellation of her electric account, which was processed promptly and without penalty. We advised [redacted] on the cancellation process. Per the determination of [redacted]’s utility, PPL, PALMco stopped servicing her account 8/*/2014. As a show of good faith, we offered to review [redacted]’s electric account for a potential courtesy credit. Upon review, we offered [redacted] a courtesy credit of $123.19 for the billing cycles of 5/*/2014 – 7/*/2014, which would be sent in the form of a check. [redacted] accepted the offer and ended the call.
 
We spoke to [redacted] on 7/**/2014. As an extension of our good faith, we offered to re-review [redacted]’s electric account for a courtesy credit. Upon review, we offered [redacted] a courtesy credit of $550.00 for the billing cycles of 1/*/2014 – 7/*/2014, which would be sent in form of a check. This would void out the previous credit of $123.19 offered on 7/**/2014. In addition, we offered to review [redacted]’s next bill should she be unhappy with it. [redacted] accepted the offer, thanked us and ended the call.
 
Contrary to this complaint, [redacted] agreed to a variable rate with no guarantee of savings when she enrolled in PALMco’s service upon completion of a TPV recording.  [redacted] was sent all of the necessary information regarding PALMco’s supply following enrollment in our service. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment.
 
We apologize to [redacted] for any hardship she may have experienced due to the increases in her bill caused by artic winter weather. Unfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco. PALMco values all of our customers and we do our best to provide quality service.
 
Please let us know if the Revdex.com would like any further information.
 
Thank you.
[redacted]
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[redacted]

Regarding ID# [redacted] RESULTS In response to this complaint, we spoke to [redacted] on 12/**/2014. [redacted] requested information in regards to the time his utility took to determine his...

service end date. After we provided him with this information, [redacted] requested an additional review on his account. As an additional courtesy, we reviewed [redacted] account for an additional courtesy credit. Upon review, we advised [redacted] that we will be sending him an additional courtesy credit of $48.62 towards his account in the form of a check. Altogether, we extended [redacted] a total courtesy credit of $287.73 towards his account for the billing cycle 10/**/2014 – 11/**/2014. [redacted] accepted our offer, thanked us and the call was ended. BACKGROUND INFORMATION Prior to filing this complaint, [redacted]’s two gas accounts ending in -[redacted] and -[redacted] were enrolled in PALMco’s service on 3/**/2014, upon completion of a recorded TPV. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s gas account ending in -[redacted] on 3/**/2014 and account ending in -[redacted] on 4/*/2014. After receiving PALMco’s service for almost seven months, on 10/**/2014, we received a call from [redacted] regarding his account ending in -[redacted]. We reminded [redacted] that PALMco has no contract or cancelation fees, and that rates are variable and savings are not guaranteed. We advised [redacted] to contact his utility with any question regarding his usage. [redacted] requested the cancellation of his accounts, and we advised [redacted] we would process this request promptly and without penalty. As a courtesy, we offered to review [redacted]’s account for potential credit. Upon review we offered [redacted] a credit of $58.97 for billing cycles 9/**/2014-10/**/2014, which was applied to his account. [redacted] seemed satisfied with the credit, thanked us, and the call was ended. On 11/*/2014, before we could process [redacted]’s request to cancel his accounts, we received an inbound cancellation request from [redacted]’s utility, [redacted].  This request was processed promptly and without penalty.  Per the determination of [redacted]’s gas account ending in -[redacted] stopped receiving PALMco’s service on 11/**/2014 and account ending in -[redacted] ended service with PALMco on 11/**/2014. We spoke with [redacted] on 12/*/2014, regarding the cancellation of his accounts. [redacted] questioned the different end dates on his accounts. We reminded [redacted] that these are two separate accounts with two separate meters and that the end dates are determined by his utility, [redacted]. As a courtesy we offered to review [redacted]’s account for a potential additional courtesy credit. Upon review we offered [redacted] a credit of $88.56 for billing cycles 10/**/2014-11/**/2014, which would be mailed in the form of a check. [redacted] acknowledged and the call was ended. On 12/*/2014, we spoke with [redacted] regarding a re-review of his account. Upon review, we offered [redacted] a credit of $239.11 for billing cycles 10/**/2014-11/**/2014 on his gas account ending in -[redacted], which will be mailed in the form of a check. This will void out the previous credit of $88.56 offered on 12/*/2014. [redacted] advised us that he would follow up with our office the following day and ended the call. However, [redacted] did not return our call but instead we received this Revdex.com complaint. Contrary to this complaint, PALMco did not refuse to cancel [redacted]’s account, his account was processed for cancellation promptly and without penalty. Additionally, his account was reviewed and a courtesy credit was issued towards [redacted]’s account. [redacted] agreed to a variable rate plan with no guarantee of savings. PALMco values all of our customers and do our best to provide quality service. Please let us know if the Revdex.com would like any further information.  Thank you.

Regarding case [redacted]
 
In response to this rebuttal, we spoke to [redacted] on 4/**/2014. We reminded [redacted] that he signed up for a variable rate with no guarantee of savings. As a courtesy we offered to re-review his account for a courtesy credit in addition to the credit of $110.21 he received on 2/**/2014. Upon review, we issued [redacted] a courtesy credit in the amount of $358.34 towards his gas account for the billing cycles of 1/*/2014-3/*/2014, which will be sent in the form of a check. This will give him a total courtesy credit of $468.55 for his gas account. [redacted] was satisfied, thanked us and the call was ended.
                                        ...⇄
Contrary to what [redacted] states in his complaint, [redacted] was sent a welcome packet with all the terms and conditions regarding his enrollment with PALMco, including the fact that rates are variable and savings are not guaranteed. Additionally, PALMco does not take advantage of its customers, and we do not price gouge. We apologize if [redacted] was not pleased with the increase of costs caused by the arctic winter weather. Unfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco.
 
Please let us know if the Revdex.com would like any further information
 
Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[Your Answer Here]
I spoke with PALMco yesterday and they offered me a credit of $412.24.  I told them I would accept the credit to help me pay some ofthe $1100 for now so that my electric would not get cut off but I am still not satisfied and happy with th credit they are giving me . I have told the 4 Reps for the past few days I want my bill to be review from the Sept to February but the reps refused to to do and said we are not going back to sept. I have told the rep that I want the bills to review just now because this is th only time I have noticed the rates they are charging me because I was curios why my bill was so high this month. They kept on saying that my usage went up but the fact that their commodity charge is 3 times as much than what they were from before is just crazy. They also kept saying that its a variable rate but to charge 300% more than what they used to charge you is just unreasonable. They said their rates was lower than [redacted] and their rates are competitive but their rates has done nothing but go up since last September. Below Is a table of my bill with palmco since august to sept with the commodity rates they have charged me with. Included is the commodity rates of [redacted] which just shows how unreasonable PALMCo's rates are. If possible I want PALMco to refund me about $1200 for the money I paid for extra because of their unbelievable rates.  I also never recieved any welcome packet form PALMCO which the rep that went to my house said that I will be recieveing. If I knew that PALMco tricks consumers to signing up with them by telling them they will save money because they have lower rates than [redacted] and that they have competitive rates then they will hit you with high commodity rates then tell you well its variable rates, I sould have never signed up with them. I trusted them to help me save my money but I guess it was the other way around. I had to cancel with them last month because I was unhappy with their service but they said the change would not take effect till february. I am not sure why it takes a whole month to cancel my service with them. If Palmco would have cnacel my account the day I have called not the month after. I would have never recieved that $1100 bill.
 
As you can see I was only able to save during the month of August after that PALMcos rates has did nothing but increased. From $0.09609091 their rates went up to $0.31917523 that more than 300% increase!
 
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From September to February PALMco charged more than [redacted]
 
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PALMCO overcharged me $1231.60 from the month of September to February. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I would like to thank Revdex.com for taking care of my case and helping me  and other customers to deal with this company 
Sincerely,
[redacted]            
[redacted]

UPDATE
We spoke with [redacted] on 5/**/2014. We advised [redacted] that her credit of $129.08, check no. [redacted], offered on 4/**/2014 was expedited in the mail on 5/**/2014. We also advised [redacted] that the credit of $31.90 offered on 4/**/2014 is will be expedited in the mail by 5/**/2014. [redacted] understood, thanked us and the call was ended.
 
Please let us know if the Revdex.com would like any further information.
 
Thank you.

Hello [redacted] and the Revdex.com,   Regarding case # [redacted]; [redacted]   RESULTS In response to this complaint, we spoke with [redacted] on 2/*/2015. As a form of...

goodwill, we offered to re-review [redacted]’s accounts for an additional courtesy credit. Upon review, we offered [redacted] an additional courtesy credit of $237 toward her gas and electric accounts. In addition to the previous credit of $116.90 already given to [redacted] on 12/**/2014, the total combined credit would be $353.90. However, [redacted] did not accept our offer, and the call was ended. It appears that [redacted] is not willing to work with us toward reaching an amicable resolution to this matter.   BACKGROUND INFORMATION Prior to filing this complaint, [redacted]’s first floor gas and electric accounts were enrolled in PALMco’s service on 12/*/2013. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s first floor gas and electric accounts on 2/**/2014 and 1/**/2014, respectively.   After receiving PALMco’s service for one month, on 2/**/2014, we spoke with [redacted] for the first time regarding her account. [redacted] asked why there were two charges on her bill. We advised [redacted] that her bill includes her utility’s delivery charge and PALMco’s supply charge. [redacted] advised us that her first floor accounts were enrolled by one of her tenants, and she wanted to enroll her accounts for the second floor. We advised [redacted] that a PALMco sales representative would contact her to enroll her other accounts. [redacted] thanked us, and the call was ended.   [redacted]’s second floor gas and electric accounts were enrolled in PALMco’s service on 2/**/2014, upon completion of a TPV recording. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s second floor gas and electric accounts on 4/**/2014.   On 12/**/2014, we received an inbound cancellation request from [redacted]’s utility, [redacted]. This request was processed promptly and without penalty. Per the determination of [redacted], [redacted]’s gas accounts stopped receiving PALMco’s service on 1/**/2015, and her electric accounts will stop receiving PALMco’s service on 2/**/2015.   On 12/**/2014, we received a call from [redacted] regarding her bill. As a courtesy, we offered to review [redacted]’s accounts for a potential courtesy credit. Upon review, we offered [redacted] a courtesy credit of $116.90 for the billing cycle of 11/**/2014 – 12/**/2014, which was sent in the form of a check. [redacted] accepted our offer, thanked us, and the call was ended.   On 1/**/2015, we received another call from [redacted] regarding her bill. We reminded [redacted] that she agreed to variable rate with no guarantee of savings when she enrolled in PALMco’s service. As a courtesy, we offered to re-review [redacted]’s accounts for an additional courtesy credit. Upon review, we offered [redacted] an additional courtesy credit of $223.45. However, [redacted] did not accept our offer. We advised [redacted] that this was a courtesy credit, not customary for cancelled accounts. However, [redacted] still refused the credit, and the call was ended.    Contrary to this complaint, [redacted] agreed to a variable rate with no guarantee of savings when she enrolled in PALMco’s service. [redacted] was sent all of the necessary information regarding PALMco’s supply following enrollment in our service. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment.   Additionally, contrary to this complaint, PALMco did not swindle or take advantage of [redacted]. PALMco values all of our customers and we do our best to provide quality service.   Please let us know if the Revdex.com would like any further information.   Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]